NYC Best Property Management Reviews

We love our building, our neighbours, and the location. We just wish it weren’t managed by this company. We’ve owned our flat for about five years, and dealing with NYC “Best” Property Management has not been easy. They take far too long to respond to enquiries and requests, and we often have to chase them repeatedly just to get an answer. The work carried out around the building is usually substandard, and they frequently have to return to correct their own mistakes. They seem to save money by hiring inexperienced and unqualified workers, and it shows.

My wife and I had a great experience working with NYC Best Property Management. Their customer service is excellent—they are always responsive, timely, and quick to get back to us whenever we have questions or need support. They’ve also done a strong job on the financial side, including thoughtful financial planning, preparing detailed operating budgets, and putting together a comprehensive reserve study. Like suggesting an elevator modernization. On top of that, their attention to building maintenance has been consistent and reliable. Overall, they are professional, efficient, and easy to w…

Wonderful company! I would highly recommend their services to other property owners.

Fantastic property management company! They have managed my condo for years and have always been responsive. Would recommend them for any condo/coop looking for a new property management company to manage their building!

I’ve had the pleasure of working with NYC Best Property Management Company. From the very beginning, their team has been incredibly responsive, thorough, and dedicated to ensuring that my property is well-maintained and that tenants are happy. Their communication is top-notch, always keeping me informed of any issues and proactively addressing any concerns before they become problems.

New York City Best Property Management managed the building that I have lived in for over 10 years and they have been super responsive and friendly and take such great care of the building! Board meetings are great because they come to the table with great financial information and it makes me feel really good about living in the building and its successful future. Definitely exceeded my expectations from the last management company I’ve dealt with… also, Li is super great to work with. Friendly, knowledgeable and super responsive. Keep up the good work!

Great customer service so far and fast at responding to issues and inquiries. I had a leak in my apartment and they took care of it right away and even followed up to make sure things are OK afterwards. Everyone is super kind and friendly, which I appreciate.

The best management company I've experienced in nearly two decades of living in NYC. Incredibly responsive and helpful. Shoutout to Phil for putting up with my many emails.

I have had to contact this management company twice during their three-year tenure overseeing the building. The first instance was regarding the refund of my move-in deposit, which was only processed after numerous emails and phone calls. The building has since transitioned to a new management company. As I am enrolled in auto-pay, my maintenance payment for January was deducted at the end of December. However, the information provided to the new management incorrectly states that my account is in arrears, which is inaccurate. This miscommunication is concerning, but the larger issue is that…