Smart Management NY Reviews

Helpful and responsive team! Great for communicating with landlord. Even helped send us off with a letter of recommendation.

Great landlord all around. Super responsive

Rene is extremely helpful and professional. Always just a phone call away to assist with any issue small or large.

"I've had a great experience with our property manager Rene Rivera . He is professional, responsive, and genuinely cares about the residents and the property. Whenever an issue comes up, he handles it quickly and communicates clearly throughout the process. He works hard to keep the building clean, safe, and well-maintained. I truly appreciate all of his dedication and would highly recommend him as a property manager."

Rene has always been professional, responsive, and genuinely willing to help. He takes the time to listen, follows up, and does his best to find solutions rather than just checking a box. You can tell he takes pride in his work and truly cares about the residents he serves. I know he's often juggling a lot, but he still remains patient, respectful, and attentive. Thank you, Rene, for all of your hard work and dedication it doesn't go unnoticed.

As a tenant at 679 Classon Ave, I want to take a moment to recognize Rene for the work he does in managing the building and his maintenance team for their hard work. Rene is always respectful, responsive, and easy to communicate with. Whenever I contact him directly, he gets back to me quickly and does his best to get things handled. Recently, my toilet was replaced and the work was done very well. The team also reglazed my bathtub, and it looks almost new again. I’m very happy with the quality of the work. While the building itself could benefit from improvements to the hallways and common …

I had to shower problem and I reached out to mark in management he responded and sent me a text to let me know that he reached out to Juan Rosario, he immediately reached out to me and offered me a solution not just did he get me an amazing shower head but the gentleman that he sent David was also amazing and so quick at installing it...David also took the time to show me how to use it properly. Thank you Juan thank you David I would definitely recommend them for any job. Absolutely!!!

Loved living in my apartment under smart management. Thank you to Alex, Juan, and David for everything! Everyone was always so kind and tentative.

Love it here. Management is always very helpful.

Great team. Super quick and they are all so helpful. It was amazing living in one their building.

Had the best experience with Smart Management. After living in NY for nearly a decade I can say they’re the best, hands down. Thank you to Joy and Rivky for being so awesome!!

Rented with them 2 years in the best apartment in my decade of living in NYC. Management companies can be a crapshoot, but this was the best renting experience I've had. Maintenance tickets were taken care of quickly, effectively, and often went above and beyond. Our bathroom had no window, and the paint began peeling before we realized the fan needed to be running more often. I submitted a ticket and not only did they clear the mold, but they repainted the entire bathroom within a day or two. Strongly recommend. No management is perfect but honestly they got pretty close

Jesselle and her team have provided stellar management of my apartment over my two-year lease with Smart Management. They readily responded to maintenance requests and handled any issues we had with speed and great communication.

I had a great experience living under this management for 3 years. Any report was always taken care of instantly and professionally. Jesselle, one of the building managers was particularly amazing, very kind professional and helpful. Would recommend!

Smart Management is one of the best companies I have had the pleasure of renting from. Their team is highly attentive, consistently responsive, and prompt in addressing all communications. Any issues or concerns are handled efficiently and resolved in a timely manner. Their commitment to professionalism and excellent service is truly appreciated.

Management here is very kind and responsive! Jesselle has helped me over my 2 years living within smart management, she always responds within a business day to assist me! Thanks team!

Roaches Everywhere on Move-In Day - $400 Fee Charged Because of Cancellation My friend and I signed a lease for Apartment 502 at 1040 Dean Street in Brooklyn with Smart Management NY, starting March 1. The very first time we entered the apartment, we discovered a severe German roach infestation. There were more than 20 roaches in the kitchen and bathroom, including adults and nymphs, droppings inside cabinets, and old bait left by the previous tenant. The apartment had clearly not been cleaned or inspected before we received it. We documented everything with photos and videos and notified ma…

Great experience living in building managed by Pat. Everything always fixed fast, it was easy to pay, transparent, responsive. Hard to find good management in NYC that stands out, and this was that.

It has been a great experience using Smart Management. Staff members such as Jesselle are always helpful and ready to assist.

Jesselle was lovely and really helpful! She emailed and called to follow up with us. She was great!

My roommates and I lived with Smart Management for 2 years, and they were amazing. Very responsive, easy to work with, and they have a helpful and patient staff (thank you Rivky, Brew, and Mark!). The software they used for payments and maintenance tickets were very user-friendly too. It would be great if all property managements held themselves to the same standard.

Truly one of the most responsive and competent management companies I’ve worked with. Raizy and Jesselle were a great help 💕

Lived in one of their buildings for 2 years. Responsive landlords, clean, easy building. No problems at all!

I am a guarantor of someone who rented a shared apartment. Smart Management chose all 3 housemates and they signed the lease together. One of the housemates has been harassing the person I am guaranteeing and her daughter. When I reported it to the company, they said it was up to the tenants to work it out. The person who is harassing has admitted to having issues in the past with other roommates. There is no way to work this out with a person who is not reasonable. I feel that instead of encouraging the person I am guaranteeing to move out, they should be dealing with the person who is harass…

They are AWESOME! Smart Management was an absolute dream to rent from. Super responsive, always helpful, and the apartment I lived in was truly a hidden gem! Even after I moved out, they were incredibly supportive — they sent letters for my new landlord and I had my full security deposit back in under 14 days. In a city full of landlord horror stories, Smart Management is a total diamond. <3 <3 <3

DO NOT SIGN ANY LEASE WITH THIS COMPANY. TERRIBLE MANAGEMENT, BUILDINGS ARE IN PISS POOR CONDITION, AND THEY DON'T CARE ABOUT THEIR TENANTS. THEY WILL JACK THE RENT PRICE UP AFTER A 1-YEAR LEASE, THEN NOT RESPOND TO ANY ISSUES REGARDING YOUR APARTMENT. STAY AWAY FROM SMART MANAGEMENT NYC AND ANY BUILDINGS THEY OWN IN NYC.

Had a great and quite seamless experience with Smart Management. The building manager, Mark, was always helpful and responsive during our 2 years renting the appartment in Williamsburg. We are grateful that each of our questions and requests were answered and resolved promptly, which made our move-in, move-out, and entire two years at the apartment much easier.

I had a great experience with Mark at our apartment located in Williamsburg near Meserole/Graham. He was quick to resolve issues and ensured we were satisfied.

This is by far the best apartment lease I’ve ever had. They have a platform that you can do everything online, their response timeframe is pretty fast. Thanks to Jesselle for all her support with my requests and inquiries, very professional and friendly.

I wouldn’t rent from Smart Management again. My experience with them had a lot of unnecessary headaches. The building manager was often rude and dismissive, and they kept trying to raise my rent way beyond what felt fair. Over three years, my rent went from 1800 to 2800, and nothing was ever improved to justify the increase. I was a solid tenant who paid on time every month, except for two times when auto-pay messed up. They still charged me late fees and wouldn’t even consider removing them. One time, black water backed up into my kitchen sink and they actually tried to bill me 350 dollars f…

I lived at 268 Metropolitan for 2 years and enjoyed it a lot! The apartments are pricy, but it’s worth it for all the amenities and LOCATION. We used the rooftop in the summer and many of the other tenants are kind and respectful. George is the best macitence guy in New York. He is patient and helped us with any issues that arose very quickly. I know others that pay a comparable price in this neighborhood and have far more issues. Mark and the leasing office were always helpful and answered very quickly. I recommend living here!

Smart Management NY is a really professional real estate management company. Their front office is always responsive and very helpful in meeting our needs and requests. I lived in Bed Stuy for 15 months, and was very happy with how smoothly our relationship was with them. Their online portal to pay rent is very easy to use, and their ticket system makes requesting repairs and maintenance very streamlined and efficient. Highly recommend!!!

Do not rent from these people—I was without heat for three months from November-February in 163 N 6th and they cut every corner trying to avoid having to fix it. Repeatedly refused to give me any money off of rent. I could see my breath in my apartment for months UPDATE in response to the below—they only fixed my heat and gave me 20% off my rent (absurdly low concession) after I repeatedly threatened to sue them and sent them multiple demand letters. I spent days of my life going back and forth with these people. Also, I just got my security deposit back and lo and behold they did not includ…

France’s is highly reliable and quick to response to any administrative request I had. I went through two lease takeovers in the same building. Both of which were quite complex. But Frances provided great support throughout the process, making everything so easy for me. Thank you

Positive experience. Got my security deposit returned to me within 10 business days after moving out. Thank you Charina.

To be honest, I didn't think I'd ever find myself feeling compelled to leave a review for a property management company in NY, though here I am :) I've been a tenant at 527 Knickerbocker for 2 years now and it's truly been a great experience. When it came time to renew my lease, I had the pleasure of working with Jesselle. She's been nothing but incredibly kind, professional, responsive, and just overall a delight to work with. We've all heard of horror stories and the stress of finding an apartment in NY, though I'm really grateful I've landed here. They've done a great job of promptly respo…

Mark was such a great and communicative property manager for our apartment at 188 S 3rd. He and Hamilton were very responsive and made sure issues were done in a timely manner. The office folks were also extremely helpful and quick to respond to emails.

Jeselle was extremely responsive and helpful. The team at smart management makes lease renewal, paying rent, and asking about maintenance help so easy and care free. Thank you very much !

I’ve been with Smart Management since 2022 their buildings and units are big and affordable. The customer service is quick and reliable and Jesselle has been an amazing help with my billing needs and communication. I’m looking forward to many more years to come.

89 N 4th Street is a modern/new building with in unit washer dryer and amazing rooftop views. While living here for 2 years, we have not had any issues with rodents or other critters. The building manager, Mark, is very responsive and helpful. The location is ideal for those that also work in Manhattan.

Smart management raised my rent at 277 Classon from 3,350 to 4,000 over 2 years (20% !). We offered to re-sign at 3,650 and they rejected us and listed it for rent on Streeteasy at 3,650 the next day. In their response they were rude and cited several verifiably false reasons for raising the rent including property taxes increasing (not true!) and inflation raising the cost of utilities (we paid them!). They also said we were lucky to have a “hot seller.” 40 days later the apartment is still available on Streeteasy even though they constantly sent people to tour the unit (without an agent or…

rented before with smart management and came here to say this is one of those companies i truly hope gets penalized by the government for their devious financial practices. yey no more broker fees to the realtors showing these properties!!

***** EDIT 12/10/2024****** See photos Just when I thought my living situation couldn't possibly get any worse, Smart Management managed to prove me wrong in the most disgraceful way imaginable. For nearly TWO MONTHS, my child and I were forced to endure a full-blown wasp infestation inside our home — a danger that Smart Management shamelessly ignored. Despite submitting multiple tickets through the tenant portal and making repeated phone calls, NOTHING of substance was done. No responses, no vague updates, just pure neglect. It wasn't until I was left with no choice but to withhold rent that…

Smart Management NY is one of the best management companies in NYC. I’ve lived in NYC for 7 years now and Smart Management was hands down the best experience I’ve had living here. Especially the building manager Mark and his team who was very efficient and professional! They respond to any problems you may encounter very quickly and it’s always a pleasure talking to Mark and his staffs. They are friendly and supportive, which is rare when it comes to management companies. It was such a pleasure knowing them! 871 Grand Street was a wonderful place to live and Smart Management NY made my time he…

I have rented many apartments with Smart Management over the years. I have always had a great experience with them. Smart Management are my favorite landlord in NYC. Always available when you need them, responsive and their buildings are very well managed. Definitely recommend ⭐️⭐️⭐️⭐️⭐️

Building manager was always accessible and efficient with any issues (and there weren't many of them to begin with). Definitely would recommend finding a place ran by this group.

Lived at 305 Grand. Management was responsive and a great neighborhood.

Do not trust this company. Constant talking in circles, rent raise of almost 10% and then denied that it was raised. Basically gaslight me non stop and made me apply twice to scam me out of another $80. Further gentrifying bushwick by counting on rich college kids to pay their insane rent prices instead of renting to residents earning their own rent. There’s always a better option don’t settle for smart management.

For 188 S 3rd in Williamsburg - mark k was very responsive over text/call whenever we had questions or issues. There was a ceiling leak situation and a heater issue that he worked to solve immediately. Move in/move out were easy with his guidance. Hamilton the handy man was also fantastic in helping with the aforementioned issues and more!

Never had any issues with our apartment or the building. Mark, Yitty, and Pat have been super helpful and responsive

I lived at The Delmar for 3 years, and it was a great place to call home! The staff is incredibly friendly and helpful. The building is always clean and quiet. I can’t recommend a better place in LIC that’s centrally located to the train, grocery stores, and parks!

I lived at 160 Havemeyer for two years and had a great experience! Awesome management and especially Mark for being so helpful would highly reccomend

I lived for two years at 180 North 7th St managed by Smart Management. I had the best experience I could possibly have. Mark, the building manager, and his team were always very responsive and professional. All my maintenance requests were handled very quickly and efficiently. The building was always very well maintained and clean. Anytime I would reach out to Mark with a concern or issue, he would get back to me withing the next 24hrs and would always make sure to be on top of it! Overall, I had an outstanding experience with Smart Management and more particularly with Mark and his team onsi…

I have been living in the apartment for two years, and so far I have had a good experience with the system for making the payments and the maintenance, when needed.

I lived in a building (436 Albee Sq) managed by Smart Management for three years, and it was a fantastic experience. Yaakov, the building manager, and his team were outstanding. They were always responsive, professional, and attentive to any issues or concerns. The property was well-maintained, and any maintenance requests were handled promptly and efficiently. Yaakov's dedication to ensuring a comfortable and pleasant living environment truly made a difference.

These people are so disgusting my apartment has been flooding since October of 2023 it’s now May of 2024 and they won’t fix it because only my apartment is on the first floor. I woke up this morning to my apartment being flooded again, my Xbox which was on the floor is ruined and they don’t even answer calls or emails. But when $145 is missing from rent they hound me down with emails but when it comes to basic living conditions they will ignore you. These people are so. So so evil Yaakov, Yitzy, and Pat Guttierrez. Oh and they are surely paying people to make fake reviews because I have never …

My roommate and I had a great year living here. Management is on top of everything, especially Mark. The building is always clean and any issues we had they took care of it quickly and efficiently.

Really great experience with Mark at 180 N 7th. Move-in, maintenance, and move-out were all really smooth. Communication was responsive and professional.

I had a great experience as a tenant of 133 Leonard street. The property manager Mark was always on it if anything went wrong.

(436 Albee Sq) we had a really nice 2 years living here. Every issue was minimal and was addressed swiftly. Yaakov was excellent in helping coordinate all of the maintenance and helping us move out. Would recommend living here to anyone!

Had a great rental experience at 436 Albee Sq. The front desk staff, maintenance staff and Yaakov, the property manager, were all wonderful people. We had very few issues in the apartment but when we did they were dealt with promptly and effectively.

Completely unresponsive, building not to code, incompetent in even the simplest things: automated rent payments worked about 1 time over the course of 2y lease, despite me setting it up every month (and you best believe I've gotten late fees as a result that weren't waived!) Maintenance is a joke, I only got my AC fixed due to a complete fluke or I'm sure they'd still be jerking me around. 1+ month after move out, no deposit, no communication. They didn't even ask for a forwarding address for the check, I had to provide it myself, if that tells you anything. Thank god for my employer's group …

STAY AWAY [review for 57 Grand in Brooklyn] Hot water was dirty (visibly discolored) and would not work consistently for over a month. Had to chase Smartmangement for any action to get done. Eventually they replaced the hot water tank which fixed the issue immediately. Instead of abiding by the law and not requiring us to pay rent for the period during which the apartment was inhabitable, they offered us $500 off.... hardly close to the actual rent for the period. Their reasoning is that they took action immediately and had to spend money themselves to fix the issue (?). I guess the moral…

I was very upset, but my issue was resolved, quicker than expected I appreciate a management that attends to its tenants thank you again

From the beginning, I had great experiences renting from Smart Management NY. This is my second time renting an apartment from this company and I always was and still am pleased. Both of the apartments I rented were very well-prepared and clean. Just wanted to say thank you Smart Management NY.

We have lived in few different places in the past years and never came across such good manegment company like this one . They always solve all the issues from the beginning to the end and always respond quickly. The turn around is quicker than we expected. I would recommend smart management to all my friends and family.

This is a for Yaakov my building manager he is allways making sure the building is clean and if ever I open a Maintenance tickets he could respond with in the hour most times. Just wanted to say thx for everyone in the smart mgt team

Smart Management Team run the best buildings in NYC. I would recommend to anyone to live in one of their stunning buildings.

I used to live on Lexington Ave Brooklyn, this managment so far is best I ever worked with. Always respond timely with any issues. I read not nice reviews and want to say that it is hard to find good building management but I also know that some tenants are not a piece of cake. I had neighbor who refused pay rent for 6 months and eventually moved to another state, don’t know how that story ended but I haven’t any problems with smart management at all. Only good things! Highly recommend it!

Its always a pleasure dealing with smart management they respond quickly and work efficiently always staying ahead of the game .

I lived in a few different places in the past 20 years. And never came across such good manegment company like Smart management From beginning of having an issue to the resolving it. Takes a blink. Of an eye Keep up your good service Highly recommended

I'm extremely happy having Mark as my building manager in Williamsburg. I'm a tenant now for almost 2 years, and he takes care of the building like it's his baby. From all the management companies I have ever rented, I would highly recommend them

我已經成為租戶四年了。每當我需要東西時，我喜歡線上票務系統。我開票證，他們會在 12 至 24 小時內回覆。馬克 經理一直在大樓裡巡視，確保一切順利進行

I’m quite impressed with the way this company handles their properties. Mark, has been around to answer every inquiry and malfunction that I have. This is the first time I’m dealing with a professional management company. Thank you for changing the New York City stigma on property managers.

Can only assume any rating higher than 1 star came from someone who works here. DO NOT RENT FROM A BUILDING MANAGED BY SMART MANAGEMENT. We have had no clean water and no hot water for a week now. Two separate plumbers have confirmed the water is filled with dirt and sediment from a water heater that needs to be cleaned and fixed. We STILL have heard nothing back from management. A quote from one of the plumbers “this is really bad”. Update: took a month and a half to get clean hot water - we needed a new hot water tank (despite property manager Mark insisting draining the water would work de…

Perry from Smart Management is very responsive and prompt whenever I have questions. He is straightforward, polite, and helpful. He is a pleasure to work with.

I worked with Raizy who was always very responsive to texts and emails. We had kind of a weird situation at the beginning since I took over the lease from a friend and we kind of overlapped, but they were able to work with us and even repainted my room once my friend moved out. Whoever the maintenance guy was for the tickets was also quick to get there and take care of things and also very friendly (so sorry I didn't get his name). The apartment was what you'd expect in Brooklyn for that price, but while it wasn't the newest and shiniest place, Smart Management was great to work with.

Do not ever use this management company. They stop answering me for 12 days after my apartment flooded.

I could write a 20 page paper on why this is the worst Management company I have ever rented from. When we first got to the apartment there was black mold in several different locations (the shower and some of the rooms). The company overall is responsive to about half the tickets you make however they only come up with band-aid solutions for everything. The mold grew back a few weeks later and instead of going through the hassle of having them come back I decided to deal with it myself. Another issue arose when the smoke detectors would not stop going off. We submitted tickets for this, ho…