Tri-Hill Management LLC Reviews

Our gas was out in our apartment for three months and it was incredibly difficult to get into contact with property management about the situation. It required days of phone calls just to be able to get the number/email of the property manager of the building who was also unhelpful. We were offered a small rent abatement because of it, but it certainly wasn't worth the hassle and months using a hot plate. They are incredibly unorganized and have now illegally withheld our security deposit past the legal deadline. I have called their office repeatedly about the fact that they are past the lega…

I would strongly recommend looking elsewhere. The level of customer service has been extremely disappointing. It has now been 17 days since my move-out, and my security deposit has still not been returned. Even more concerning, there has been virtually no communication or follow-up regarding the status. When I do manage to reach someone by phone, the response is consistently, "Let me check with accounting," with no resolution or meaningful update provided. Unfortunately, this lack of responsiveness was also a recurring issue throughout my time as a resident. A property management team should…

By far the worst landlord I’ve had in NYC. Over the course of my lease we dealt with intermittent hot water & intermittent heating. The boiler gave out on a weekly basis in the winter and management’s solution was to sometimes cut off the heat/water for hours at a time, even overnight “for repairs”. The situation escalated when a neighboring unit had bed bugs for 4+ months without treatment. The issue spread to my apartment. I was forced to take legal action in order to recover damages for my property. In court they claimed that there were only 2 units with bed bugs, however in the image atta…

My family rented this apartment, hoping it would be a long-term home—a place where they could raise their children without worrying about constant problems or safety risks. Unfortunately, the reality has been quite the opposite. Since moving in a year and a half ago, they have had to deal with one issue after another: bed bugs, rats, stolen mail, a broken elevator, safety concerns, mold, ceiling leaks, and periods without heat. These conditions have not only affected my family's health and well-being, but they have also created significant challenges for a household with a two-year-old toddler…

Living in this building has been incredibly frustrating. For months, we've dealt with issues that have had a real impact on our daily lives, including leaks, mold, elevator problems, building cleanliness concerns, bedbug infestations in the building and my apt, mice, and delayed repairs. The most difficult part has been the lack of communication and not knowing when, or if, things will actually be resolved. As tenants, we understand that repairs take time, but we also expect transparency, updates, and a genuine effort to address ongoing problems. Too often, we've had to follow up multiple ti…

So unresponsive and unprofessional. Overcharged us on late fees and I requested for TriHill (specifically from Christina Joy Glema, who forwarded the request to Briana Santiago) to fill out two documents for my university. It’s been well over two weeks where I have had to repeatedly follow up via email and call.

RENTER BEWARE! We had grand theft occur in our daughter’s apt., with only a TriHill subcontractor having access and recorded on a Ring Camera. TriHill had zero interest in offering help, support, responsiveness, compassion, let alone resolve. Do NOT expect anything from them to help renters. BEWARE!!

I've tried 3 times (once by text, twice by phone call) to get in contact about a package that was stolen from the mail area and haven't even received an acknowledgement of my contacting them, let alone an answer as to whether or not the camera by the mail area works; my strong suspicion is it's simply for show, which if the thief has realized this makes it little more than decoration. Additionally, I slipped going down the steps more than a month ago now and put in a maintenance request to have them add non-slip strips to the edges of the stairs. This has also not been so much as acknowledged,…

Do not rent from these slum lords. They are negligent, uncaring, and unresponsive. There have been multiple times in the winter with no heat or hot water, takes weeks to replace a carbon monoxide detector battery, roaches and rats are rampant. The boiler pipes makes crazy loud noises all hours of the day and night causing plaster to fall from the ceiling and keeps tenants awake - they don't care and don't do anything to be at all helpful or correct the issue.

I am a current tenant, and the neglect from this company is reprehensible. With below freezing temperatures outside, our heat and hot water has shut off numerous times over the past few months without any notice. This has forced me and my roommates to relocate for entire weekends. This company has been impossible to get a hold of during these problems. I have called their office over 10 times in the past week and have been sent to voice mail every time. I have left voice mails and have never received a call back. I have sent several emails and follow up emails and have not gotten a response …

Water and heat broken at 18 Bedford, no communication from management company for >24 hours. Unreal.

Tri-Hill Management is the absolute worst. They are the MOST negligent, incompetent, cheap, and scummy property managers I have ever been stuck dealing with. It is -15 degrees outside, and there hasn't been heat or hot water in the building for 27 hours, with no repair in sight! They've sent all of 2 emails to tenants, and offered nothing to mitigate the harm being done. Oh, and this is the second time in 10 days this has happened. They've allowed a roach infestation to fester for years. Failed to remediate fundamental plumbing problems that have cause 3 apartment ceilings to flood and cave in…

Ever since Tri Hill took over, my building has consistently been deliberately kept at temperatures below the legal levels in the coldest NYC winter in almost a decade. Hot water barely works either. It’s currently completely off today. Front door lock is broken and packages are stolen almost daily. Management knows all of this and does nothing. They almost never respond to emails and when they do it’s completely unhelpful and nothing is fixed. This is a slumlord company that lets tenants freeze to keep money in their pockets.

Moved out from one of their properties 4 months ago, still waiting on my security deposit that they said they would be sending.

Since 8/12/25, I have made 10+ complaints and have filed 5+ maintenance reports about a yellow jacket nest outside of my window with the inability to use the property outside that I am renting. It's is 11/16/25 and been over 90 days to respond and Tri Hill Management has failed to provide any service, help, or support on this issue. The issue which was once outside of my apartment, has become an infestation in my apartment. I have killed over 150 aggressive yellow jackets that have found their way into my sealed apartment putting my pet and myself in jeapardy. Tri Hill Management has neglected…

my dishwasher has been broken for over 2 months and the maintenance line keeps telling me they’re sending someone while the management line has never returned even 1 of my multiple calls. just to give an idea of what it’s like living under their management. don’t do it

Do not ever rent with this company! They are slum lords and will purposely ignore you. We have been complaining since January 2026 and it is currently August 2025. I strongly believe the images speak for themselves, and we are not the only people to experience this in this building. Save your money and the time. have to be moving out of here!!!!!!!

This was the WORST experience I have ever had with a management company. We were supposed to move in on the first of the month and they asked for three more days to turnover the apartment and fix some things up, which was fine. When we got to the apartment, not only had nothing been done, but there were holes in the walls, the place was a filthy mess, there was some sort of growth in the shower, and the toilet did not flush. We had to jump through hoops to finally get them to agree to fix it up. When we came the next day to see what was going on, nothing was changed and the lock broke and we w…

They do not fix anything. They dont reply to any maintenance issues and put they fixed it. Go elsewhere

My actual review would be 0 of 5 stars. If your AC, Fridge, or any appliances stop working, good luck having Tri Hill management fix them in a timely manner. Our fridge was down for 21 days, and now our AC has been down for 3 days during the heat wave and they don't do emergency work orders so we're stuck for God knows how long. Do yourself a favor and find a better property management company to work with and lease from.

They don't do emergency work orders, so if your fridge, AC, laundry, or any appliance stops working you will likely have to wait weeks for them to resolve. Terrible management company.

Roach infestation with almost 0 response

Avoid anything managed by tri hill. They’re only out for money and don’t care about the tenants at all. BEWARE

These people are just greedy and don’t care about helping with any kind of issues and avoid any kind of responsibility. Shameful.

if you're moving, check to make sure the building isn't managed by tri hill. the amount of stress they caused us when they took over our building is insane. luckily the owner realized how unresponsive, disorganized, and rude they are and stopped using them. they make just living in your apartment feel impossible and have no regards to the fact that this is actually our *home*. it is impossible to get a reply via email or reach them via phone or text, and when they do it's one word answers. specifically kyle gaynor and ken levene.

our apartment recently switched to tri-hill as the management and all i have to say is that they suck and are way worse than the previous management, on every level in every possible way. i didn't expect management companies to be so different.

This company is absolutely HORRIBLE and they don’t even own my building. They own the building NEXT door to mine, and it’s literally falling down.

Tri-Hill doesn’t care about their residents. I’ve had 4 packages stolen over the course of a year, 3 of which were stolen by someone inside my building. Tri-Hill refuses to check the cameras to confirm this for me. I know who the individual is, I would just like my proof. Terrible service as a cherry on top for the terrible rent prices. Thanks Tri-Hill!

I had the pleasure of working with Andrea Aguirre and she was beyond fantastic. I viewed the apartment and applied the same day. She was very quick with responses via email and answered all questions about the unit and application process thoroughly. It has been exhausting and stressful working with brokers from other companies who aren’t prompt or responsive, so working with Andrea made this process a breeze - absolutely stress free. I highly recommend her services at Tri-Hill! Thank you so much Andrea!

This company is god-awful. I would give it negative stars if I could. We scheduled a showing for an apartment and the broker Andrea Aguirre arrived 25 minutes late and then did not have the keys to let us in. Overall we spent an hour in the middle of the workday trying to see this apartment. We applied for the apartment anyway because the video looked great. The next day, we were supposed to see the apartment and she cancelled 15 minutes before while we were already on the way. Finally, we scheduled another appt to see it on a Monday, and she arrived 30 minutes late, but we finally saw it. She…

You can’t make this stuff up. Our experience with Tri-Hill Management LLC and their affiliated real estate broker 346 Realty Group LLC was an absolute nightmare. From start to finish, it was a mess riddled with incompetence. We found an apartment we were genuinely interested in and tried multiple times to schedule a viewing. Astonishingly, during our first two attempts, both the property management and the broker failed to locate the keys—yes, they couldn’t even grant access to their own listing. Completely ridiculous for a company claiming to be professional. We instead received a video of th…

So far so good. In all honesty the Renewals team , especially Ms .Glema and Ms .Acosta have been prompt, courteous and professional in sending me a new lease and amending it. They are working on painting the apartment too.

This is an awful organization. We were happily living under old management until they came 2 months before our lease ended and they gave us the most awful time. During the move out process, they had no record of the fact that we were moving out. They never picked up the phone and we had to call random leasing agents of theirs to get a hold of someone. Then, they did not return our security deposit (until we mentioned we would file a report with the AG), and even then, it was only a partial return. Then, they said they had no record of an inaccurate security deposit return OR that my roommate h…

We were having common as our people and then they filed bankruptcy and then tri hill said they will be taking over now they just told us that we have to vacate the apartments and that we have to find a place to live didn’t even give us an option of another place

This Managment company is a huge lie. They charging me an elevator fee on my rent even tho I live on the first floor and don’t even use the elevator. They are hard to get ahold of and never answer the phone. This company is very ghetto and would not recommend. And the apartments they have picture of online are not real they are from nicer apartments not the actual apartment that is available. This company is complete trash.

Truly the WORST company. Stay as far away as possible from this company and their buildings. We’ve had nothing but problems with them. It is currently August 8th and we still don’t have our lease for AUGUST 1ST!!!! Awful employees who don’t know what they’re doing in the slightest. Constantly forgetting important documents, making us wait weeks for a reply, throwing surprise fees at us, they do not do their jobs. If you want a regular, smooth leasing process (which is possible, I’ve had it at other buildings) do NOT LEASE WITH THEM!!!

I been a tenant with this company for last two years. I been great tenant always paying bills on time and been very quite. The tub didn’t drain properly it took them month address the issue, I once had issues with rodent they didn’t help me, made me hire a certified professional for installing a.c typically this is done by a super, street where the building is located is full of trash while other street don’t have the issue, moving out has been also not easy they want a walk through and keys before end of lease(walk through are not standard and asking for keys back two days early isn’t either)…

I'll get straight to the points, as there are already negative reviews that reflect similar concerns: -Unresponsive and refuse to take responsibility. -Does not reply to tenants when issues arise with the buildings. -Moving into a newly built building should be a smooth process, but they continually delay with problems and excuses, making life difficult. Attempts to reach out for clarification or solutions are ignored, and even when they do respond, the replies are never directed to the person addressing the issue. ALL THE FIVE-STAR REVIEWS ARE RIGGED. Some are from friends of the management…

Terrible management company. Poor responsiveness to issues and will unlock & walk into your apartment without notice. Would not recommend renting from any of their apartments.

This is how they left our stairwell for months, ignoring our requests to have it cleaned up. we were constantly ignored and made to feel that we were asking for too much. Resulted in us breathing in dust for month. When we did move out we were forced to throw away many items as everything in our apartment was also caked in dust.

Worst management ever. Pls do not rent an apartment with them. I cannot wait for my lease to end. Super, maintenance, emergency (so called) and management do not help are unprofessional