HomeRiver Group Reviews

Torrine has been an amazing help to my partner and I. Replies very fast, is very personal, and was a great help the entire way! Excited to get more rental properties rented with HRG

Brooke Greene is a dedicated and responsive property manager. She is knowledgeable and stays on top of things.

The gas stove at my mother's residence had 4 top burners that were not functioning correctly. Home River provided a repair person who was very knowledgeable and expert on this type of repair and he did a exceptional job in diagnosing and remediating the problem. He even to the time to show my mother what he did and how to address the problem herself if the problem happens in the future. Fantabulous customer service!!!

Hi readers. My name is Tamra. I want to tell you about my property manager, Brooke Greene. She is amazing. When something needs fixing, she takes care of the matter right away. She constantly calls or texts me to let me know what's going on. She sticks to her job until it is complete!!! Not like some who tell you" yes we're working on it," but you know that they are not. I really, really, really like Brooke. My family does too. She is amazing. If and when my family and I move, I hope to deal with Brooke. For real. You go woman. We thank you and your team for all you have done for us. She is …

I appreciate Brooke Greene. She is proactive in getting my house winterized and one step ahead. We are also in between tenants, she is quick to respond and get the vendors in there for the flip. Time is money and this is really helpful. When I have special repair requests she is also good in coordinating with the correct people. Brooke is also a good communicator. Being out of state and using email this is important. Keeping us on track to keep the home in top shape and rented out. Kyle Smith

Brooke Greene does an amazing job as my property manager and is quick to answer any questions or help out!

I work with Home River for our apartment complex. When we switched to them as our management provider, our complaints decreased and income went up. Currently, I'm working with Brooke Greene; who is EXCELLENT! Thanks Brooke and HomeRiver. Tim

I have had 4 different representatives during my contract with Homeriver Group and Brooke Greene is by far the absolute best. She is very responsive and takes my concerns seriously. She always gets back to me even if she does not have the full answer, but just lets me know that she is working on my request. Kudos to Brooke!

These people have no clue what's going on with properties they own. They do not have a system that is customer friendly. In fact the system is built to keep you from having direct contact with the management. I have had personal experience with them and my physical paperwork I received seemed to contradict the information they had all across the system they use. I also had to call for weeks to even find anything out and was never called back once. I had to do all the contacting and still never was able to get in touch with the person I was told over and over again I had to talk to. This place …

This company is not helpful or good in any way Never ending fees for no reason out of no where I'm on disability and housing program they don't follow my lease agreement at all My house I'm renting was taken over with no warning Communicate is horrible you can't talk to a actual human from the company you deal with someone that doesn't speak English and reads from a screen.. DO NOT RECOMMEND 0 OUT OF NEVER!!!

Phenomenal company, but I must give a shout out to Taylor. She was the one who helped me in My Fiancé throughout the process and she did everything that she could to ensure that we got the property including help. Keep our anxiety down so if you have anybody, make sure you guys ask for her

Abigail and the team at HomeRiver Group worked quickly through some technical difficulties, and all the requirements to help us get approved for our rental home we will move into next week! We are thankful for all their help and hard work.

I was struggling all day with not getting access to the portal and it not telling me why I didn’t. But apparently my password expired, but it wouldn’t let me reset. When I called, I got a hold of this young lady and she was able to fix it in no time great job thank you.

Very very quick responses. Nelson Virgo and Taylor Soltez were the two people helping me through my process. Both helped very much with being straight forward, easy to understand and considerate with time. I have never had a signing for a house go so smoothly before, it was very nice to have all of this done within a timely manor! It eases me knowing I choose a good property management to go to when renting my house!

No local assistance. When I arrived lockbox would not open for key, it’s been 2 days still no one has arrived to get the key. I was able to get into home through open window. I’ve made multiple attempts to contact HRG with no success for maintenance or assistance retrieving the only key from box!

Louise Sorlano helped us with all of our move-in needs and has been more than accommodating with every request we have come forth with. Thanks so much!

** EDIT** We have been renting since May 2025....this has been the worst decision I have ever made in my adult life! Eviction notice the past two months, even though we are prompt renters that pay by the rules and regulations. We pay all the extra add on's they slam on us even though they don't make sense. You will never meet, speak or be able to get ahold of someone in this country. I think I have counted 6 outside companies that are entangled in this mess of a property management co. There is no maintenance service ( we have fixed everything that we put in orders for maintenance problems). T…

I have been a tenant with Homeriver for over 2 years and have signed three leases with them. When we first moved in, they were accommodating and helped us resolve issues with the house. I have put other work orders in, but I haven't gotten a response yet. I have seen a significant turnover with few people understanding what is happening in their billing department. My main complaint is not being able to reach anyone to address a billing complaint. I spent over 6 months trying to get a hold of someone to help me, and in the end, just ate the money I was overcharged. Other than that, this is a h…

As far as I can tell and seen HomeRiver Group is top notch to me they address any issues with the property which I reside in a swiftly and timely matter if you come across any of the properties you should try them out I’m so glad I did

Got me approved where I wanted to be. TAYLOR ROCKS

After we were finished with the application process, we no longer heard from Taylor or anyone helpful. It’s been an actual PAIN dealing with the call center they use to get everything handled before move in. We’ve called multiple times to get work orders completed, billing set up, etc. and no one is helpful. We haven’t even moved in yet and it’s not a good start. Hopefully it will improve whenever (if ever) we get everything set up but it’s getting a little ridiculous. Update 2: We haven’t even been here a month and we’ve had constant issues. The crawl space is covered with standing water whi…

Vince was nice and help she understand and helped me with everything.!!!! THANKS!!! Vince was amazing helpful and know what's going on

I have never had such a terrible experience with a rental company. The owner of the house hires HomeRiver to handle the property management. Then HomeRiver hires a third-party international call center to handle all communication with tenants, and the call center can’t EVER get ahold of HomeRiver! Literally they have been trying to get a response on our behalf for over 5 months, and can’t get ahold of anyone at HomeRiver! First of all, our air conditioning has been broken since we moved in 6 months ago. They are still running around in circles trying to fix it. But they also hire a 3rd party …

Christina Tayag helped and provided me with the information i needed to pay my rent. I have been able to speak with her before surprisingly, you dont always get the same person twice and both times she was magnificent at her job and showed me respect.

Horrible, worst renting company ever. They take advantage of every little thing. Not to mention their portal and customer service are the worst with people who can barely speak English. Rented with them for a year, and they even charged for the cleaning of a house I left spotless. Also charged money for extra days and other fees they added to not refund the whole deposit. Find another renting company.

Patrica was awesome and got me everything I needed on the phone and it didn't take long at all .

Patricia helped me

Great experience with Patricia she did a great job.

If I could rate this company negative stars I absolutely would. Terrible awful people. My move in date fell on a holiday. I was given an access code. These were the exact words on the email with the code “valid through 8 am to 8 pm” you would assume that means the code is active throughout this time. No it was a one time code. Not specified anywhere on a single call or email. I made sure I went back and read them over and over again to make sure I hadn’t missed anything. Never was it specified that it was a one time code. I had to spend $300 on a locksmith. Just to get into my own home. Then w…

Homeowners DO NOT LET THIS COMPANY HANDLE YOUR PROPERTY! None of the maintenance request was ever fulfilled during the entire 3 years I've rented from HomeRiver. There is a mold issue currently at 5679 Marshfield dr, Westerville OH due to something in HVAC and HomeRiver not only haven't done anything in close to a year but they deleted my request twice now. The property managers are revolving cast of incompetent clowns like Brooke Greene and Johnny Claros who are less than clueless about the property they should be "managing". Brooke deleted the maintenance request and her excuse was "I though…

Moved in to Field Mice, a bad sewage line that was backed up for over 2 months, pipe bursting, and constant demand for money without ledger or cause. Eviction threats when rent was paid all in under 6 months of being a resident. Run! They are all about money and will lock you out of the payment portal so rent has to be automated and even then they will claim it's late and give you fees and threats. No direct phone numbers to anyone. Property management does not respond.

No communication from people in charge. Can't speak with anyone in America. Try and trick you into signing new lease without telling you what all the new lease entails. Horrible company, wish I could give ZERO STARS! Update 2/12/25 I just called the # they put in review answer and of course I got the overseas call center WHO AGAIN COULDN'T HELP ME!! Wanted to transfer me to Erica, who is worthless as she can't help. This company is a joke and a scam.

Hey my name is SiAiria Mcintosh and i Just want to thank Brooke for everything and im glad to apart. Thank you for the great support and help along the way. Im currently new to ohio and plan to be here for a min

Home River is dishonest, unresponsive, and unethical. After I had been in my lease for two years, the company decided to change the terms in violation of the lease agreement. They then began to threaten me with eviction if I did not sign a modification of the lease that was completely to their benefit charging me additional $4000 deposit at the end of the lease without a lease renewal, and absolutely to my detriment—even though my rent has always been paid in full. When I stated I was disinterested in that option, and wanted to stay with the original legal lease, they began to threaten and har…

Jose Baluyot was knowledgable and kind. He looked up my account & told me my account was overpaid by $1594.34. I had been previously told that i owed over $2000. I talked to someone on the phone about it and the just sent me another message from meld. Brooke Greene also told me i owed 2 months rent plus 45 days for proper notice. I do not know that I owe or what i don’t owe. Jose did a nice job.

Shout out to Jose Baluyot! He needs 10 stars for the help and wisdom he shared with me today. I had been confused and needed guidance with what I needed to do next and he had all of the answers and was very pleasant to talk to. I appreciate you Jose! Thank you for your time and patience with me! I also want to thank Brooke Greene for all of her help getting this apartment ready and in order. They both made this an easy process

Truly one of the worst experiences I’ve ever had with any company. Horrible communication, constant issues with the house, they even made a mistake with the rental agreement and blamed us for it. I’ve never wanted to see a company fail as much as I do for home river

First: I had to pay a whole year lease upfront. Then every month I got emails saying my rent was late. this went on for three months till they finally figured it out. Second: Had both a dishwasher and garbage disposal go out. Took them 3 months to finally get someone to come out and they dropped of the dishwasher - they said they couldn't install.... So, I ended up installing the dishwasher and purchased a garbage disposal and installed that. it hasn't even been a year and all this has happened. Now it's time to sign another year lease agreement and they increased the rent by 500.00. DO NOT R…

Brooke was a pleasure to work with on getting my rent extended due a clerical error from my employer.

Ive been without air conditioning for 2 weeks its probably one of the hottest summers we had in awhile! I keep calling but they just keep saying were working on it ! One company came out and told them my HVAC needs to be replaced so now after the second week they want to send another company for a second opinion instead of having it fixed immediately! My son has asthma and im forced to buy window units that they wouldn’t supply or pay for in this serious time of need !!! Hoping to move as soon as possible!!! Every month ive gotten a late fee for no reason starting in may … june was worse i se…

It has been a horrible nightmare, they gave us a house with extreme difficulties 1- a stove with a problem that never heats up and they sent a supposed technician who you don't even know what he does, 2- a water leak 3- they left us without AC for two weeks They always look for an excuse not to repair, they send technicians without the capacity, they come and check the parts they need and say that they are waiting for approval from the owner and then they return again and continue walking in a circle, Mr. Hannah Garrion and Mrs. Andrea Zeballos have not had a very bad experience. My son, my wi…

These ppl are the worse place to rent from!! They claim to care about their tenants but they don’t!!!! They told me it was time to renew my lease for 2-3 months, then all of a sudden I was told I had to leave because the owner was selling the house. They expected my family to find a home in 11 days!!! There are so many people working in this company, so you talk to a different person every time you call there. It takes forever to get a repair taken care of. DONT RENT FROM THEM OR HAVE THEM HANDLE YOUR HOME!!! It’s an overpriced hell hole!! I rent in a new house now and I love it!! The landlor…

My furnace wasn’t working properly and the heat was kind of spotty when we woke up yesterday morning. It was very cold inside our house. I contacted HomeRiver and they had someone at my house to fix the issue within an hour. I was very happy and impressed. When a repair needs to be done they show up on the spot to make sure the tenant stays comfortable I really appreciate the manager Andrea Zeballos and the team!

We are a current tenant. You can make payments easy but god forbid you get ahold of anyone. We pay for filters and haven’t had them send one. Due to that we had a service call and they were told by the service provider it’s due to filters. Have we gotten any filters nope.

Don't rent from here they are scammers. My family and I were living in one of their units come to find out the landlord wasn't paying the property taxes on the unit. They said that they had to evict us because we weren't paying now mind you we were paying. When the bailiffs from the court came they told us the truth and showed us the paper.

Impersonal and unprofessional, they treat their residents like criminals. There is absolutely no flexibility, and, zero accountability for maintenance (which is sub contracted out to companies located nowhere nearby) it’s not like we actually ever met anyone with this company, our office was changed from less than 30 to over 100 miles away, and then sold and assigned new management company with guess what? a new lease! that’s funny because we were told couldn’t be renewed extended or changed in anyway. This is what happens when your town gets sold to out of state investors.