Uptown Rental Properties, LLC Reviews

great rental property!

Great rental property!

Uptown Rentals can easily be considered one of the better or even, Creme de la Creme of property management companies in Greater Cincinnati. I was thrilled to learn during the acquisition that Uptown would be assuming management of my community. In the office, Matthew R. (the assistant pm/cm) has always remained prompt and helpful in any situation whether submitting a service issue and coordinating the logistics for a solution, or simply overseeing that any concerns with landscape, trash, security, parking, or noise were handled with professionalism, consideration, and courtesy. Stepping out …

I have no idea how to get Uptown to even speak to me. My daughter (the renter) has left multiple voicemails and emails for her property manager...nothing. I took have sent an email...nothing. Folks who answer the phone won't help...they punt you to the non-responsive property manager. We are new renters who have very simple questions...the call or email needed would take less than five minutes to address. The repeated "ghosting" is a concern and she isn't even living there yet. If you have even minimal expectations for timely communications from your property manager (or any communication at A…

Honestly having spent the past four years as a UC student and having lived in many places Uptown Rentals is the last place I would recommend living. They jack their rent up insanely high and they don’t even really help you out much for how much you have to pay. I pay $1500 a month and $135 in parking just for people to park in my spot after I get off shifts at 1 am. They’re never open so there’s no one to call, and maintenance busted in my apartment unannounced the other day so there’s that. Genuinely thought my apartment was getting broken into. Do yourself a favor and save yourself the money…

Unfortunately go out of their way to make things harder for tenants. Trying to do a lease transfer and not only is it extremely difficult to get information but they refuse to allow me or anyone interested in taking my lease to tour any unit in the same building DESPITE having unit availability because it won’t be a brand new lease. Its “on me” even though I don’t even live there yet. Disappointing and frustrating but not even surprising

Renting with uptown has been horrible. They are unresponsive, expensive and the buildings are not maintained. There’s something broken in every single room of my apartment. My toilet broke on a Friday, they wouldn’t even answer the phone until Monday to come fix it. The AC doesn’t work, I’ve left voice mail after voice mail and a multitude of emails with no response. They charge $900 annually for parking behind my building, it’s all UC students in this building, who can genuinely afford that. I parked in the back lot one late night when i couldn’t find street parking, and they towed me at 8AM …

This is the worst company to ever go through to find housing. I live on Views on Vine South. Here is everything that is wrong with my apartment and not even the whole complex. First our oven broke, then our microwave broke, and our dishwasher broke, then all 3 of our sinks broke and leaked over every single cleaning supply we had under them. Our HVAC started leaking out of nowhere. Our balcony light never works. All of the light bulbs were yellow and started glitching and needed to be changed. But that’s just my own apartment. With the building overall the gate to the garage is constantly brok…

Management never gets back to you and always “occupied” no matter how many times you call

If you want to live in a place where other residents can make incessant noise and damage your property with no consequences, then this is the management you want! If u want a peaceful stay where adults are held accountable for their actions then I would recommend renting with anyone else!

It’s great.l have no complaints

Love living here! Very close to campus

Very good place to live. It’s very nice community

They hosted a very nice, chill, and a relaxing event. Would attend again!

Hosted great march madness, Loved that I was able to socialize and step outside of my comfort zone for a hour

If you can find property around campus that IS NOT THROUGH UPTOWN RENTALS MONOPOLY OF PROPERTIES…. Take the lease. Unfortunately I did not learn the first time when leasing with uptown and rented from them once again. Not only will you experience maintenance issues, but you will have to make many attempts at getting someone to come out and fix it. When I first moved into my property. There was no heat, or hot water. It took uptown a full week to come out and fix my water, and another for the heat. The washer and dryer which the property information promised were not set up for weeks. With the …

I've lived at an Uptown property for a few years and the management never follows up with issues I've asked about. I had issues regarding other residents and when the problem is brought up to management, I get an initial, "sorry you are dealing with this, I will reach out" and is never heard from again. Every time I reply to emailed response for an update or some semblance that an action has taken I am left with silence. I was on the FOURTH property manager to ask about resolving an issue that had been ongoing for almost an entire YEAR. Despite all the times they ask for proof so that they cou…

Updating my review to reflect the care I was shown by Kendall Rottert after a negative experience at a property. She offered solutions and worked extensively to improve my situation. I'm extremely grateful she reached out to resolve my concerns. She showed compassion and provided a way forward that was above and beyond my expectations. I am glad to be renting with Uptown Rentals now and in the future.

DO NOT LIVE WITH UPTOWN. I have lived at Views on Vine for 2 years. They increased our rent by $200 a month after the first year. Our Wifi is horrible and they don't give you an option to upgrade to better Wifi. I use my hotspot on my phone over the Wifi. The elevator has been broken more times than I can count on 2 hands. The parking lot doors don't work a lot of the time so its pretty much just open to whoever. We have put in countless service requests for this apartment and it takes them forever to fix anything. The AC has broken multiple times, we have had countless people come to try and …

If you’re looking for a truly outdated living spaces, this is the rental company for you, more specifically, the Auburndale building. Although the outside makes the building look charming, you’re quickly reminded of the building’s age by the mildew stench in the common areas and units. Don’t worry, you can get rid of the stench with a $100+ dehumidifier which will only drive up your energy bill by tenfold. But a little stench is okay if you can decorate, right? Wrong. The walls are made of a cement type of material, making it impossible to use Command Strips or nails. Instead, you need ultra-…

I would not recommend renting from Uptown Rental Properties at 2718 Short Vine St. based on my experience. The unit I lived in had serious safety and privacy concerns due to its street-level location, which management was fully aware of but did very little to address. Communication from the office was slow and often dismissive, and any request for flexibility or understanding—especially regarding lease options—was met with rigid policies and little empathy. It felt like management prioritized fees and procedures over tenant safety or comfort. I strongly suggest anyone considering renting here…

My experience with Uptown Rental Properties has been very disappointing. During my lease, I faced several ongoing issues that were not properly addressed despite multiple communications with management. The unit had safety concerns due to its direct street access, leading to repeated disturbances and package losses. Management communication often felt unhelpful and dismissive. When I raised these concerns and asked about ending the lease early, there was no flexibility or consideration offered, even though the situation was affecting my well-being. While I understand policies are part of any…

During the school break, my apartment was burglarized and several items were stolen. When the police requested video footage as part of their investigation, management delayed providing it, saying they were too busy.

Uptown Rental Properties is a great organization that supports their residents and their team.

Do not rent from here! The new apartment building that I moved into is unacceptable. Mind you, this is newly built. There are too many things wrong with it. Parking also sucks. My car got broken into because they don't have enough spots, so I had to park on a side street, which is dangerous, and I am now concerned for my safety. Uptown decides to charge people an $800 fee plus rent and utilities that accrue over the lease term if you want to terminate your lease. This is unacceptable because they are responsible for a rushed and poorly constructed apartment building. If they were able to work …

New manager at florence apartments has made many improvements but we are definitely staying as long as possible because of the maintenance man lee he seems to know everything and is quick to find and fix issues. Would recommend them highly because of the employees

Scammy, rents due before month is up, but if you ask to move in before it’s a cost of 300 per bedroom, late fees are tacked on inaccurately, they don’t answer their phone, costs are disproportionate to their market ( students)they have a monopoly on, lease is shy of a full year. They don’t properly clean the unit before it’s in your possession. Go to Facebook marketplace and avoid this rental company from actual hell

My daughter moved in this week 8/19/25 at one of there properties. Floors and all furniture were covered in dust. Floors had 100’s of dead flies. There was about 100 pieces of blue painters tape all over the walls ceilings trim. As if they had marked damage for punch list items. Clearly nothing was repaired or at least remove the tape. Empty liquor bottles found in the kitchen cupboard. Kitchen faucet leaks, Livingroom ceiling fan light did not work. Bedroom furniture the school placed inside room was broken. She has been there for days and gets no answers from the school on a bed replacement…

Towed my car after I payed $1200 for parking. Said pass wasn’t visible when it was on the dashboard then said they did see it but it needed to be hanging on mirror while in the parking agreement in the bullet points it just says need to be visible. They have refused to refund me for the $200 I had to spend to get my car back from the towing company. While there are cars in my garage without any passes at all. Moving out of their over priced properties ASAP. Go to other rental agencies like the HUB or ES properties before going here. It’s sad that this company has the campus housing in a choke …

Do not rent from this company ! They will tow your car after paying $1,200 for parking and make you pay the towing fee and will not reimburse you. Even know you have a VISIBLE parking tag, your car will still be towed and the office people are of no help at all .

I strongly advise against renting from Uptown Properties! My daughter has lived at 65 West for two years and has faced numerous unresolved maintenance issues. Currently, her air conditioning has been broken for five days, and with temperatures exceeding 90°F, she can't get anyone to come and fix it. She has also dealt with a mice infestation that has ruined some of her clothes. Last winter, the snow plows buried her car under five feet of snow. When she called for assistance, they told her to dig it out herself. On top of that, we are charged annually for parking at a gated complex where we al…

Jonathan was great! Very helpful with my questions and thorough on everything he showed me during my viewing. I’m now a new resident of the place I viewed!

Living at a property managed by Uptown Retail Properties has been a great experience. The leasing process was smooth, the staff is friendly and professional, and any maintenance issues I've had were handled quickly and efficiently. The community is always clean, well-kept, and feels safe. You can tell they actually care about the property and the people who live here. I’ve lived in a few apartment complexes over the years, and this has definitely been one of the best-run places. I’d definitely recommend Uptown Retail Properties to anyone looking for a comfortable and reliable place to live.

Tatiana Gray with Uptown Rentals, was great in finding us a place to live for the 2025-2026 school year. She was very professional and had good communication. She gave us follow up emails with details about our questions we had on previous tours and also found us new properties in our budget. We loved her!

VP3 is a great place to live, clean, fast service and not loud like other college places to stay

Love living here great community

Amazing experience living here with all the amenities right here at walking distance

Everyone is helpful and kind and is quick to respond when assistance is needed

I have had a great experience with maintenance being available a majority of the time, and with the safety of the 65 West apartment complex.

Excellent maintenance crew. Ethan Missar is a phenomenal employee

They host fun events and always take care of the building

I’m at Jefferson house going to union cool place!

Views on Vine has been a great place for my roommates and I while attending college at the University of Cincinnati.

Best Apartment ever and best location ever!

Love my apartment so much!

Very good place to live!

Very comfortable and with ample and easy to use amenities. Uptown rental properties has been my favorite place to stay!

Uptown is a greedy corporation that only cares about taking your money and doesn’t care about you. They towed our car out of our parking spot that we paid $1600 for. And when we try to reach out to them about it we get no response. And now we can’t even use our parking spot without fear of being towed until they resolve the situation.

I loved the pool area in the summer and the balconies are such a pretty view. My favorite thing is that our washers and dryers are in our rooms.

Beautiful place. Great amenities. I loved living here and enjoyed all of the benefits that the eden offers!

Caitlin Speed took the time to sit with me & my daughter after uptown rentals rented out my daughter’s apt to a different group when my daughter had responded to every email that they were renewing. She stepped up into an extremely stressful situation and offered understanding, concern and help. If she had been the manager involved with my daughter’s apt, I know we wouldn’t be in this situation because she would have reached out & explained what paperwork was missing instead of renting the apt to a different group. I still can’t believe the other manager did that but I am confident that Caitli…

I live at Views on Vine. The building is not secure and very unsafe. The community room has become a safehaven for thugs and homeless people. They have free access to the building and have even been up to my floor trying to break into apartments. Uptown does not care. The community room is unusable because it has been destroyed by said thugs (see pictures) and Uptown refuses to even acknowledge it. The parking garage is not secure, my car has been broken into at least (5) times since I've lived here. Again, Uptown does not care and refuses to make changes in order to better secure the garage …

My experience with uptown has been nothing but amazing. From the front desk, leasing agents, maintenance, or property managers they have made my renting experience run very smoothly and are always happy to help. The front desk is always ready to take your call and direct you to whoever you need to communicate with!!

I highly recommend living with uptown, maintenance is always on time and does a good job. The front desk employees are always super polite and friendly when I have to go to their main office for packages.

Honestly, don’t lease with uptown, terrible management and my apartment is filled with roaches - 0/10

DO NOT RENT from Uptown. The property managers have been terrible, from Solmy to Matthew they will not value you. I stayed at the property for 3 years. My job relocated me out of state and I offered to pay the lease termination fee that was stated in the contract but they chose to exploit it and not honor it through a workaround. They have gas -lit me for the past 4 months so far and I'm being forced to pay for a vacant unit or they are threatening me with an eviction. They offered to "help" me by posting it onto their website if I paid them an $800 fee but would also need to continually pay r…

I've lived in an Uptown property for 2 1/2 years now and I do not recommend it. Overall, customer service is poor. The only good interaction I've had via email or in person has been with Jenny Perrin. They lack pleasantries, are rude, call three times to ask the same question that was already answered in an email prior. It shows a lack of organization and professionalism that you'd typically want in a property manager and property management company. Maintenance is a toss up on good or bad. I've been walked in on in the bathroom, no knocking. I've had a coat ruined from paint and found it thr…

I have lived in two uptown rentals properties now, so I have had my fair share of experience with them. I recently had an attempted auto theft of my car, and the rental company would do nothing about it. We constantly have homeless people sitting in our parking lot where our cars are parked and around our home. We have even witnessed drug deals happening in our lot that we paid $1200 for the year to park in. I do not feel safe at all in this area and Uptown does nothing about it. They told me that they just don't have cameras in that lot, and they could refund my spot if I wanted. The company …

DO NOT rent from uptown. Upon move in, I have been getting bit by bed bugs at the Ravenswood apartment. Upon informing management, they sent pest control to address this issue. I was informed that pest control was going to do a general treatment but they only inspected the property and couldn't identify the issue. I kept getting bit day after day and when I attempted to contact management again (over email and over the phone), I didn't hear back or was told they were unavailable on the phone. My emails were not getting answered. Medical bills and preventative measures expenses (mosquito nets, …

I would give zero stars if I could. Avoid Uptown at all costs. I had a particularly bad experience at 2301 Auburn Ave. The first red flag was that the apartment manager rarely answered emails and when she did, she was extremely rude. I would ask simple questions and be given a snarky response for no reason. This was before I had even moved in. Not only that, but the apartment I was shown was way bigger than the one they had me move into. That is incredibly deceptive. Also, if you enjoy getting no sleep at night, you will love the properties owned by Uptown, as the walls are so thin that you ca…

Camryn was an extremely helpful employee. She was an amazing example of what communication and professionalism should look like. While taking the time to take in our personal concerns about a property she was patient and detailed with every response. Her attitude to help us find the right place to rent was why we decided to commit to renting from Uptown Rental Properties!

Camryn was so helpful today!!! Made my leasing process so easy!

If anyone is reading this please don’t rent from uptown. They have horrible property management and maintenance. The maintenance guy will just be in your apartment without the 24 hour notice when you get home so you get to come home to some stranger. He also used my chair to stand and paint the ceiling to hide a leak that wasn’t fixed the entire 2 years I lived there. He stepped on all of our clothes and got paint on our personal belongings since we couldn’t move them because he showed up without notice. He also just pushed everything into the corner of the room. Our dishwasher also didn’t wor…

I was having AC issues after hours and, Tre, who was on-call for emergency maintenance came out within 30 minutes to give us a temporary unit for the night. He was very kind, timely, and such a great help.

DO NOT LIVE AT ONE41 WELLINGTON! Over the past year, we have had recurrent car break ins and dangerous activity happening IN the garage that people are paying $75-125 to park in. Despite them claiming that this is a luxury apartment, and increasing the rent to $1600+ a month, we are struggling with people breaking into our cars in the "protected" garage, random people who don't live here coming in and using our amenities, smelling weed in every building, and genuinely feeling unsafe in our buildings. The buildings managers refuse to do anything about the terrible things happening in the buildi…

Lived at the Euclid Square apartments in a studio for roughly 8 months. I signed a 12 month lease that had to be broken early due to the 6 separate times where water was leaking from my ceiling. After being told the problem was fixed, it continued to leak on multiple separate occasions. The water leak cost me approximately $1,000 in damages with 2 mattresses being ruined, bedding and blankets, and missing work. On top of the leak, the gate surrounding the studio apartments didn’t lock as advertised, and anyone could walk in the side gate to get to the studio apartments. The gate to the parking…

I have rented with uptown for about 7 months now at The Oaks and have absolutely horrible experiences the entire time. Most recently I was charged for a fee that was not my issue and then was told to “try harder” when contacting the team after informing the assistant property manager, Michelle, that no one had responded to my initial inquiry about the charge. Mind you this whole time the actual property manager Ariel still hasn’t responded to me after weeks. I was also instructed to make sure to contact the correct person about my issues when I had about 4 different people emailing me about th…

uptown sucks. there have been multiple reports about dozens of cars getting broken into in the VOV garage, yet they do nothing. how about installing some cameras or actually taking the time to come up with a resolution for the lack of security?? it’s impossible to talk to these people too, because when you do call to complain, they hang up in your face.

Choosing uptown was my worst experience. If possible, I would give them 0 stars. Before I checked in, they repeatedly promised that they would clean the room. But when I moved in, the house was full of cockroaches. I caught two bottles of ROACHES on my first day and couldn't sleep at all. I went to them the next day with the roaches and they promised to deworm and clean the room. However, it wasn't until I visited them again on the fourth day that they arranged for deworming. We still clean the house ourselves: there are cockroach carcasses and their droppings all over the back of the fridge.…

great place to rent from

Renting with them a few years ago was my worst nightmare. My apartment was uninhabitable for 3 months. (Under Ohio code) No running water for a period. No electricity or A/C for the whole summer. I ended up just paying a friend rent and moved necessities in there. Eventually after a countless calls and being served papers I was refunded 1.5 months rent.

Uptown ripped the locks off the doors to my complex, allowing a homeless man to sleep in the lobby and smoke cigarettes into the vents. The property manager does not care to come up with a solution to this other than telling me that they ordered new locks for the doors that they ripped the locks off of at least two weeks ago. His only response was that safety and security is not guaranteed in my lease, to which I replied that the other half of the building has locks. He couldn’t come up with an answer to this. Do not live here.

Can’t even get my parking pass I paid some $300 for 😅

Response time to tenant concerns take forever, if they even do get around to responding.

I just wanted to say the staff at the front desk are always so nice! I won the coffee lovers giveaway and they were all so sweet and very happy when I came it to get my prizes!!! Thank you all again!!!

Renting through Uptown has been very easy and seamless. I was helped by Charlie H. He was extremely competent and friendly!

Lorenzo is amazing!! When we moved in there were a few maintenance issues in our apartment. He was there within an hour ready to fix everything! He even had us make a list of other issues we ran into and came back the next day to make sure that our apartment was perfect.

This is my first year renting through uptown and it has been a great experience due to their awesome team! Charlie Hewald is a fantastic leasing agent and has helped made my transition so smooth. He is super helpful, patient, knowledgeable, and kind! He will go above and beyond to make you feel at home!

Camryn worked with me and my son to find an apartment we’d really love. She was really sweet and personable and made the whole process painless!!!

Camryn was very helpful and was so animated while showing us a unit! She seemed interested in her job and was very knowledgeable!! I totally recommend seeing her if you’re thinking about leasing from here!!

Camryn is such a great addition to this company. Super helpful, responsive, and patient with someone like me who has a ton of questions!! She will make sure to get each and every one of them answered. So grateful to have had her helping me out.

Camryn was WONDERFUL!! Beautiful, sweet, knowledgeable- wonderful addition representing this company.

This property management company is EXTREMELY unprofessional and unresponsive to requests by residents. They also close early multiple days a week without notice. I would avoid this company of at all possible.

Sarah was very helpful in helping my roommates and I find our house and making sure to answer all our questions along the way and helping with our applications. She was extremely helpful and would recommend her to anyone!