Atlas Property Management Reviews

Atlas Property Management took over management of my single-family home in Eugene when the locally owned family property management company I had worked with for years retired both as a renter and owner. Unfortunately my experience with Atlas Property Management in Eugene went downhill quickly after the transition. Instead of repairing small maintenance items, things were often replaced entirely, which drove up costs unnecessarily. For example, door locks were replaced instead of simply re-keyed and window screens were replaced with mismatched ones rather than repaired. These are a couple exa…

I am writing to formally express my extreme dissatisfaction with this company. We have encountered numerous systemic issues that have negatively impacted our operations and bottom line. Specifically, we have noted the following concerns: - Financial Discrepancies: There have been consistent overcharges and a failure to provide original store receipts for expenses. - Maintenance Issues: We have been billed for questionable repairs regarding recurring issues that were supposedly already fixed at significant cost. - Operational Failures: Our water and sewer accounts have frequently incurred lat…

Unfortunately, this has been a very frustrating experience. This company has been incredibly difficult to work with from start to finish. Funds that were owed to us were extremely late, with no proactive explanation or accountability. Communication was a major issue. Despite repeated calls and follow-ups, they were consistently unresponsive, making it nearly impossible to resolve even basic matters in a timely way. As a property owner, reliable communication and timely handling of funds are non-negotiable, and this company failed on both fronts. I would strongly caution other property owners t…

We have worked with Atlas Management Company since 2019 and have always had a great experience. Their team is professional, responsive, and a pleasure to work with. We value our long-term partnership.

Atlas Property Management has provided property management services for our residential properties for over seven years and we couldn't be more pleased. We've worked with many other property management companies and Atlas is the best by far. From the executive and accounting staff to the community managers, Atlas employees are great at what they do and are good, quality people. We have especially enjoyed working with Diana Rider, the Property Director at Rediviva at the Waterfront. She's a treasure.

Signed up with Denise. Terrible communication. Put in a renter that ended up squatting and lost a lot of money. Finally got that tenant out and it needed a ton of work before a new tenant. Denise said they were getting quotes (minor stuff like paint) however didn’t hear from her for a month and a half before i reached out to fire her. Now she is trying to uphold our 30 day termination notice when she has been doing NOTHING.

I just bought an incredibly large apartment complex that I need help overseeing. I am so busy and need the job done right by someone that I can count on. That’s why I went with Atlas Property Management. Dylan’s 27 page sales deck is really what sealed the deal for me.

Very disappointed with their services. I hired them as a property manager and they consecutively placed tenants that trashed my property and didn’t pay the rent owed. When I needed help collecting on those debts I was dismissed. I have since found a reputable property manager that has found me great tenants and who responds to my needs in a timely manner.

Bought our apartment complex and within 3 months of owning it, served a 80 day eviction notice for 3 tenants due to "remodeling" with little aid in relocation, didn't pay water bill so the whole complex went without water, and the assistant was beyond rude to multiple of the tenants who called inquiring about relocation assistance. Awful and heartless management company, would give 0 stars if I could.

We experienced significant issues with the property management services provided by Atlas, that raise serious concerns about their business ethics and standards of care. The lack of proper communication and introduction upon assuming management of our property from the previous company set the wrong tone from the start. Unfortunately, the problems multiplied from there. Services that should have been rendered were not, yet fees were still charged. Damage occurred to the property under their watch with no accountability. Security deposits were returned despite documented costs and repairs need…

Atlas property management is the worst. They hate people at willow springs apartments.

Worst property management company! I have ever dealt with when it comes to handling security deposit reimbursements. Communication is virtually nonexistent. Emails are ignored, phone calls go unanswered, and property management does not return messages. When I moved out, I was told my security deposit would be directly deposited into my bank account within 31 days of my move-out date. It has now been 55 days, and I still have not received my deposit or any meaningful communication regarding the delay. The only message I got from Irene last week it was mailed out May 29. Unfortunately, the mail…

I am a wheelchair user and former tenant in Brown Apartments. The elevator was consistently broken and recently, inoperable for a month straight. I was never directly communicated with about this, despite documenting my disability and need for reasonable accommodations multiple times. I was never offered any compensation, an alternative ground floor unit temporarily, or any support to reach my unit on the 3rd floor. They literally just ignored all my emails, knowing I was likely too poor to retain a lawyer. Living in this building destroyed my physical and mental health, as well as my finances…

I will never rent from Atlas property again. Response time is too slow and incompetent. I needed a copy of my lease, which was supposed to be in the app. I called, left numerous messages, sent numerous emails and texts. I was ignored for 3 weeks. I figured I’d have to drive an hour across town and show up to their office. This was important as I was in the middle of a comprehensive application process that needed a copy of my lease. 2 weeks later, I get an email with an attachment of my lease. No apology, no explanation for being ignored for 5 weeks. At the conclusion of my lease, I gave my 30…

This management company is unfortunately extremely incompetent. I was supposed to move into an apartment and with no walk through, the keys were left inside the apartment for me. When I arrived the kitchen sink was overflowed with an unknown liquid. When I told them, the maintenance person came to fix it immediately. However when I arrive that night the sink had been cleaned but there was standing water in the cabinet adjacent to the sink, water on the ground, a raised counter, and disgusting cabinets stained from the damage. Additionally, my ground floor apartment had a broken window lock l…

Worst EVER!!!! These people do not care about you at all, they just want your money so bad they charge, over charge and charge again! The only good reviews here are the employees, and they probably got some kind of incentive for a “good” review ! These people are disgustingly disrespectful, they don’t answer calls, text or emails and if by some chance they do answer, they say they have to call you back and never do. They do not come on the property to care for it or do maintenance, thrash everywhere, they stopped the landscaping, grass is knee high, dog shit everywhere, they blame all resident…

Atlas recently bought the property I live at, they come in and start acting like nazis right away, they suddenly made it a smoke free property and started charging $100 fines for smoking on property but they don't have to prove that you were, they've even fined tenants who don't even smoke, insisting they caught them smoking 😒🤨 meanwhile our unit still doesn't have a single smoke detector not because they were taken down but there's literally no where to put them none have ever been installed 💯🧐 they even made it suddenly a lease violation to use your fire place because they don't want to Pay …

I wish I could give a zero! This is the WORST company I have ever dealt with! On my move in day, my apartment was beyond filthy with garbage, uncleaned bathroom and kitchen and everything else, mail keys weren't ready, apartment not painted, nothing fixed. It's like maintenance completely abandoned this apartment after the old resident moved out!! Atlas Management Company DOES NOT CARE!!!! GRADE: F- This company keeps failing it's residents! It's extremely disappointing!!! As much as we all pay and to receive the type of treatment we do is complete GARBAGE!!!!!!! Check out the pictures I added…

Noise from neighbors at night (fighting, playing music, yelling, jumping above me hard enough to knock things off of my walls) Broken laundry facilities. Constant water shutoffs. Horrible move in experience (was locked out for a full 48hrs while they looked for my keys). Property manager never showed up to tour the property. Reported damages upon move in never fixed. Apartment was dirty upon move in. Rent more expensive than other units in the area of similar size with no benefits. My units windows face a cement wall. No response from property management about switching units to the vacant one…

Definitivamente es Atlas Property MAnagement la peor compañía de vivienda para vivir, pésimo servicio, hay mucha deficiencia en la calidad del servicio, una ocasión el refrigerador se descompuso y tardaron más de 4 semanas para mandar a mantenimiento, después la secadora se averió solo dijeron que había que cambiarla máquina y hasta la fecha no hubo solución y para rematar la estufa dejo de funcionar esto último realmente me urge llame, envié correo electrónico, mensajes al teléfono y en el portal de la página solicite el mantenimiento pero igualmente no tuve respuesta. Ahora está administraci…

Lived in Lynwood Apartments managed by Atlas. When I moved out I was sent a bill for unknown utility charges and then they screened my phone calls, ignored my voicemails and then sent the debt to some sketchy collections agency who is not BB accredited and uses abusive tactics to pursue illegitimate debts. There’s a special part of hell reserved for slumlord property managers like this.

Do not rent from this place. They will find any excuse to write you up. And lie about the things they’re writing you up for. So if you like being harassed by your landlords this is your new dream home. If I could give a no star review I would’ve. This company is absolutely horrible.

The staff at AeroHaven Apartments is top notch! The manager, Trinity truly cares about her tenants and keeping the property running smooth. Also, Andy, the Maintenance Supervisor does an amazing job and maintaining the property. I would highly recommend checking this property out. You will not be disappointed.

If I could give zero stars I would. This is the absolute worst property management company I’ve ever dealt with. The negligence is insane. They’re beyond incompetent. They never answer. There is never any onsite management. Ever. They bought my complex, and don’t do any thing. They don’t maintain the yard, the interior or the exterior.

We had paid every month on time for a year and a half. Then my son lost his job I wrote to them and told them please work with me I can't pay alone. I didn't hear back. Until they sent a eviction notice. Now they are doing it by lease violation. We're handicspped. There are no places to rent they did a inspection the house was spotless but they said it was dirty. Luckily their reputation for being preditory is famous. Do not fall for their spiel and run.

I love this property management they respond to my issues promptly and also has a covenant rental drop of box for after hours payments!!! Thx Atlas! Best Wenseay Seay

I do not recommend anyone to rent housing from this company, no understanding, no respect, etc.!!!!

This company took over my apartment building while I was living there, and it’s been a nightmare. The moment they took over, security became nonexistent and I swear to god they turned the temp of the hot water down to lukewarm without telling anyone (other tenants agreed with me). I recently moved out, and it has been impossible to get in touch with them AT ALL. Call them? straight to voicemail they won’t answer. Email them? won’t respond. It’s been over a week i’ve been out of there and it’s like they’re ghosts. i’ve tried every day multiple times a day. I’m sick and tired of this company.

never pick up the phone

A big thanks to the atlas property management team at block 26 for the maintenance service I request service for my door bell because it was not working and they got it fixed OMG it was faster than the time expected so a big dumps up and thank you so much🙏

Don't rent from this property management. They leave you paying for repairs in the place you rent, and have left me with no heat for over three weeks now. No one responds to your phone calls, or does any requests for maintenance. Avoid at all costs you will be sorry. Absolutely the worst place I've ever seen renting out places.

One of the most negligent property companies I’ve ever lived under We have practically been without heat for the entire winter resulting in extremely expensive power bills due to having to use a space heater without absolutely zero compensation or communication as to why after months nothing has been fixed Damage to all walls from water and erosion, and the slowest maintenance response time ever heard of. And don’t count on anyone answering the phone when you call

Please avoid moving into one of their properties if you can. The conditions in their properties are substandard and it is almost impossible to reach anyone in the company that knows what they are doing or helps in any way. I have talked to the other residents here and they have all had ridiculously bad experiences trying to get repairs or just basic attention from management. Recently, they increased my gas/water/sewage to more than double what I was paying previously and they did this without any notice or explanation. In addition, they charge different amounts for utilities and rent to d…

*Do not trust the utility estimates or management's replies here.Before moving in, I was promised utilities would average $45/month ($40–$60 range). Instead, my Conservice bills are $104-$111/month. Management is violating Oregon Law ORS 90.315 by refusing to provide the actual data (building occupancy and occupied square footage) needed to verify my bills. They sent a master bill with just a lump sum, hiding the actual math.* **Note on management’s reply: Their public responses telling me to "call the office" are completely disingenuous. The phone number they paste below is the exact same num…

I just moved into an Atlas property and had such a smooth move in!

The Atlas team is very responsive and attentive to questions or issues! Highly recommend this group when looking for a place to live.

I dont trust office staff who run my complaints through chat gpt before sending a simple email. quite embarrassing that y'all cant use your brain to type out exactly what i said! This was months ago but i stopped by the office about valid inhabitable conditions of my crappy apartment that they took over management of and the office manager after typing out what i told them (in very plain language mind you) said "now let me tun this through chat gpt so it sounds more professional" UM? im surprised that someone of such low mental caliber was qualified to be hired for a role where professional em…

Absolutely terrible management company. They don’t even deserve one star. They do not answer their phones or return calls or emails. They never fix anything on the property. They seem as if they are trying to get everyone to move out and the building to fall apart. They don’t pay the bills even though residents are forced to pay the shared utilities included in rent but then services get cut off to the entire building and they lie about it and do nothing to correct it or compensate the residents. Do not live at any property they manage. Ever.

EDIT- STILL HAVE NOT BEEN PAID WHAT I'M OWED. I have dropped my review to one star. I tried to be fair before, but it looks like I may have to turn to legal help. The email given in the comment for this review has been contacted with no response for over a month now. Look for another apartment away from this company. They took over for my apartment complex this year and since that time the apartments have gone downhill. I've been trying for weeks to talk to the person I need to talk to. They raised rent through $50 'payment processing fees,' a new utility fee, and an online portal fee. Expect…

Literally THE WORST communication I’ve ever gotten from a landlord/property management. The last company that owned our building was round hill pacific and the communication was 100x better than what I am receiving. I’ve had an issue with my shower and have been ghosted for over 2 months. I can’t get ahold of anyone. I’ve reached out to Atlas, to the property directly (Amber Court) and the couple of times I have gotten a response, it’s been short with no communication as to when I can expect my shower head to be fixed. If it is a staffing issue then they shouldn’t have bought another property …

I had an excellent experience with Atlas property management! Their service is truly top-notch—always professional, caring, and attentive. They are incredibly responsive, addressing any concerns promptly and with genuine expertise. What I appreciate most is how much they go above and beyond to support families, making the rental process smooth and stress-free. Highly recommend to anyone looking for a reliable and caring property management.

I am not having a pleasant or comfortable living experience here at all. The management does not communicate well and the online portal is extremely limiting and frustrating for which I have to complicate my finances and accounts just to be able to pay in a way that the portal will accept which is again super limited and frustrating and causes further stress and issues. I am not happy here at all. I try and reach out for help and it takes two weeks for someone to call me back, and when this happens it's a person who is unable to fluently speak English, which is fine, I just would prefer if thi…

I have been a tenant at an atlas managed property for over 2 years now.: I don’t normally write reviews, but their management has been superb. Great response time, maintenance issues solved in a timely manner.. highly recommend!

When you call anyone at this company , no one will answer and they never call you back, there are so many hands in the pot they don’t know what is up or going on with issues, staff coming and going, the worst experience I’ve had and will never rent from them again, stay away the good deals are not worth it.

This 5 star review is for Mark Melnichuk, who helped me out greatly during a confused parking situation at the building- thanks for the excellent customer service, Mark!

Atlas Management has been great to work with. From the beginning of the process, their team has been great! It’s refreshing to work with a company that’s professional, organized, and genuinely helpful. My apartment is clean and very nice! I’m super happy renting from Atlas Management and would recommend them to anyone looking for a well-managed place to live.

Absolutely do not rent from this company, worst moving/apartment experience of my life. They moved me into a filthy unit, left me stranded for hours without the key on move in day, every single sink broken and clogged, broken oven, broken heaters, shelves in the fridge broken, missing multiple latches on cabinets. I have lived here for a month and they still will not fix anything. They ignore you as soon as you sign the lease. Also all of the washers leak, stain your clothes, and charge you double.

Very unprofessional company, that does not transfer bills in a timely manner When they sell their buildings. When called to discuss why old payments that have been paid up Are still lingering on old accounts that they have failed to close, people get treated extremely disrespectfully and rudely over the telephone. I would not recommend living in a property managed by this company.

DO NOT RENT FROM THESE PEOPLE Worst agency and people I’ve EVER rented from. It’s next to impossible to reach someone. Their reviews are sprinkled with random “5 star reviews” that are a complete contrast to the recent majority of experiences. Just downright sad they’re purchasing nice homes, quaint apartments, then doing NOTHING AT ALL to upkeep these properties This has been an incredibly degrading living experience. We wanted to live peacefully here, I even weeded the entire property, we cleaned the gutters from YEARS of neglect. We’re stuck until the lease is up.

Unfortunately very poor customer service, would not recommend them.

This place is not worth your money. The management will only reach out to collect rent, they are inconsistent with maintenance. They even had termites in the bottom laundry area they don’t take care of until me and another tenant made a complaint. The utilities are also EXTREMELY high because you share with the other 11 units in the building. Get ready to pay 300$ in the winter

Does not maintain grounds or facilities and falsely accuses tenants of violations. Greedy and terrible company.

NEVER rent from this company. They are so unprofessional. We found out about illegal activities going on in the building and when we contacted them to address it they ghosted us, ignoring calls and emails. Such a hastle to even speak to them and then they did nothing to help, treated us like idiots.

If I could leave negative stars I would. I, along with several of my neighbors, have lived in our apartment building in downtown Seattle for a decade or more. Atlas has recently taken over the management of our building. In addition to not having an on site manager/maintenance, we no longer have office days for management. And it is IMPOSSIBLE to reach anyone, not matter the circumstances. Our building was broken into today, as in front door broken and no longer able to latch. You can just push it open and anyone can just wander in off the street. I have spent HOURS trying to reach anyone. I …

we have a wonderful historic unit with a fairly reasonable rent for the square footage — however, atlas management has consistently demonstrated an inability to maintain the property (fallen branches in courtyard have yet to be fully removed, an incident that was reported nearly a month ago) (units themselves are dilapidated and caked in layers of white paint, often to the detriment of the functionality of doors, cabinets) (hardware is rusted and fragile) (all bug screens are ill-fitted and essentially useless), and, after posting a notice of entry on our door on 10/14 for today, 10/17, staff …

I lived at Chapman Court Apartments and when Atlas Management took over, it went from bad to worse. I could NEVER get ahold of anyone. After I moved out of that god awful place they repeatedly contacted me claiming I owed them money. My portal showed a $0 balance and when I finally managed to get ahold of someone they admitted it was a mistake. I asked them to email me what we discussed on the phone so it was in writing. 2 YEARS later, they are still sending me emails claiming I have an unsettled balance and I still cannot for the life of me get ahold of anyone to resolve this. Awful manageme…

Don't rent from this company! Worst management I've ever dealt with and I'm from Mississippi. They'll bend you over backwards and screw you anyway they can! They don't get back to maintenance reports for weeks, think twice before renting a spot from this company!

I’ve been a tenant @ Forest & Gardens, and since Atlas took over management about a year ago, the quality has dropped dramatically. The laundry facility was out of service for 2 months, they blamed the vendors. Cleaning occurs only once a month despite their claim of weekly service, and our gas was shut off for 2 days due to nonpayment (though they blamed the utility company). Communication with tenants is nonexistent. Many long-term residents have already left, and unfortunately, I’ll be next.

Due to significant and repeated mismanagement issues I experienced as a resident, I made the decision not to renew my lease with Altas. It appears my negative experience is not an isolated incident, as a quick search on the Better Business Bureau website will show a consistent pattern of similar complaints from other residents.

Honestly the pictures of the trash and building with the elevator is true. It was the worst trying to communicate with someone coming on board… BUT MAINTENANCE AFTER PUTTING IN A WORK ORDER? Chefs kiss! Super fast. Fixed within 24 hours. I think that I’m from bigger cities and understand the trash issues. Everything in my apartment works and it’s clean. They respond so quick. I am so greatful for the maintenance they provide. PS: image of my fixed door handle that I put in to get fixed yesterday. Today less than 24 hours later it’s fixed :)

Kay, who works in the office at Heather Ridge is awesome! My wife and I were very happy when we heard she was staying on when Atlas took over our complex. It’s clear Kay cares about the tenants and is working with Atlas to help improve Heather Ridge. If this review were just on Kay, I’d give 5 stars , quickly and happily. So please keep her happy so she’ll stay. Since it’s a review of the property management company I’m giving a hopeful 3 stars - still room for a lot of improvement on this property, but at least you have truly dedicated office staff on your side.

Shea - maybe you can help us out. Residents at Presidential Court have had our only elevator broken for 6 weeks now. We have not heard anything from Atlas for 5 weeks. Residents have tried calling, texting, emailing, posting signs, and submitting maintenance requests just asking for updates. No one is responding to anything. Since it seems like you are actually at work and a real person, can you get someone to PLEASE give us an update? We have residents in the building who struggle using stairs. Thank you.

La agente de arrendamiento Taylor me ayudo muchísimo a tener opciones para un buen contrato, ella es increíble... gracias por la oportunidad

New property management company and no employees yet. Just front office. Nice person but everything is through a portal. I still prefer human contact.

Very strange seeing 20 new reviews of this place, all 5-star, appear in just a handful of hours after numerous tenants from numerous Atlas properties posted about the neglect this company inflicts upon their tenants. Other reviews say Atlas is a wonderful communicator, yet no matter how often actual tenants beg for help via text, email, phone, and the online portal, we never hear a peep. The only way we can seem to get anywhere with Atlas is by calling the city or fire marshal to inspect the building and file complaints. Let’s keep things honest, Atlas.

I live at willow Springs Apartments. Jim fixed my disposal he was very respectful and efficient just awesome guy thank you so much I appreciate his help

I thought Barclay apartments were going to be outdated but I was wrong! Brittany definitely helped us find what we were looking for and the price was in our budget. Thank you.

I’ve had such a great experience with Atlas here in Portland! From day, one, their team has been responsive, professional, and pleasant to work with (Specifically Dylan). Any questions or maintenance request have been handled quickly with clear communication and due diligence.

We live in an apartment complex bought by Atlas and I am cautiously optimistic. KYLNN the on-site manager is transparent and working so hard. Our rent is going up but that is to be expected . Im going into the year with a positive attitude and am so grateful for the people who are working on site.

Henry Hernandez Incredible maintenance!

The units over at Pacific Valley Apartments were beautiful! And my leasing agent Brittany Frosco was very helpful and cared for our exact needs!

While I shouldn't be surprised based on their horrendous reviews on Google/Yelp/BBB, I am still disappointed with Atlas Property Management. We rented previously in Eugene, OR with Full House Property Management. They were a great company but sadly they sold their portfolio to Atlas Property Management. We left fairly quickly after the transition to Atlas but in the short period I had experience with them, I can say that their communication is very poor. It takes lots of effort and constant checking up to get questions answered or issues resolved. My biggest complaint with them is that we lef…

this company does not care about its tenants. they do not fix repairs from falling out door knobs in apartments to building elevators to knobs and locks on the front door. they do not clean the carpets in the halls or on the stairs wells. they do not empty the dog poop trash can in the dog park. the trash room gets so overfull that the entire first floor reeks. they do not pick up phone calls, respond to maintenance requests, or repair the front door that keeps every resident safe. the company who managed this building before did a wonderful job and the tenants are not only getting stiffed but…

They've taken over managing our property. We have to put in maintenence orders to have common area garbage cans emptied. They've yet to fill dog poopy bags, the poop is starting to pile up again. The pool is green as green can be and no one is working on it. And they don't care about water issues in your apartment. Friday marks two weeks since I said my bathroom was stopped up. Very disappointed with this new management company. Disappointed, indeed.

Atlas is the worst property management company I have ever lived with. The building I live in was taken over by them recently and has completely gone downhill. The trash and recycling, that we tenants pay for, is never collected - the smell and bug issue from this is disgusting. The hallways are full of dust and dog hair because they never have cleaners come, and the laundry room is always disgusting. The elevator has been broken for a month, the front door lock has busted off, the landscaping hasn't been touched, and of course they never answer the phone, text, or emails. DO NOT RENT FROM THE…

Do you want to live in a place that is never cleaned? Where the trash is always overflowing so that the downstairs is full of flies and smells? Where management doesn't actually manage anything and ignores tenants? Look no further than Atlas Management. Current tenant, avoid at all cost. They recently purchased the apartment building (Presidential Court) about a year ago and the quality, cleanliness, and overall state of the building has gone so fast that this will be our last year in the building when we were planning on staying longer. They don't respond to tenants, they don't follow city …

I still live at my apartment, so posting from an anonymous account. Atlas unfortunately bought my building recently. It has gone to absolute shit since. Not a single cleaner or maintenance person in sight. Our trash room is completely destroyed. I’m not even sure if they’re paying a bill for trash pickup at this point. Outside is totally overgrown and horrible looking, no landscaping has been done. My lease is up in a few months but as I am moving abroad next year, I can’t really afford (and logistically it makes no sense) to move elsewhere for 8 months so I’m kind of stuck. I miss the old own…

If Atlas Management buys your apartment complex, you need to RUN. Find a new place to live IMMEDIATELY. If I could leave a hundred negative stars I would do it. This company deserves to be shamed over and over again until they straight up go out of business. Every single person that works for this company should be ashamed of themselves. They bought our apartment some time ago (Alderbrook Apartments) and the quality of literally everything dropped worse than anything I've ever seen living in an apartment complex. Management was CONSTANTLY in rotation and they never left any proper notes about…

After months of trying to receive a rent renewal. Finally calling the property owner. And weeks of calling and leaving voicemails. Atlas Property management finally answered and has promised to send a DocuSign, less than 10 days before it need to be turned in. This is after sending a renewal notice stating no change but s rent increase, then have the renewal include all utilities. That's a shock on top of a rental increase. To boot, we haven't had a single work order completed since they took over as our property management, were unable to locate our location, or even think we were tenants. I…

They will take your whole security deposit!! They charged me to paint the whole apartment (which I doubt they even did) + other things. I had to scrub the walls when I moved in.

I requested Unit 117 through Atlas Management and was instead given Unit 105 without any explanation or prior notice. Once we realized we were given the wrong unit, they had little to no interest to make it right. This kind of bait-and-switch is completely unprofessional. I had specific reasons for choosing 117, and being moved to a different unit last minute felt disrespectful and deceptive. Communication was poor throughout the process, and there was no effort to make things right. I would not recommend working with this property management company based on my experience.

They let a tree fall onto a neighbor's garage and did not cut the tree for 2 months and even then the tree people said they were waiting for payment from atlas and that took another month just for them to finish. They let my ceiling fall in my bathroom for almost a year, the maintenance guy put some screws in it that popped back through it and was just going to call it good how lazy! They also switch everything to conserve and didn't pay anyone's water for 2 full months and everyone got shut off notices even through we had to pay them through the atlas portal for everything. This place is horr…

This management doesn’t have its customers at heart. They block off your communication as long as it’s not in their interest. Two times I was falsely accused of late rent payment or unpaid rent after they had received my payment for the months. The three years I spent with them was like hell on earth.

Jolleen was so amazing and so sweet and kind. The process for applying was super easy and she really went above and beyond. She made everything super simple and answered all of our questions PERFECTLY and I can see how hard she works and never have I EVER had such an amazing time applying for an apartment. I usually don’t write reviews but I really wanted to write this one and asked her if she had any feedback forms. She was such a gift to work with and I’m so excited to move into my new apartment💕💕💕 I hate moving because I feel like it can be kind of a chore but I actually had a lot of fun to…

Unacceptable Neglect and Poor Management If I could give zero stars, I would. My daughter moved into her new place seven days ago, and she STILL does not have a working refrigerator. This is completely unacceptable! Despite multiple calls and a week’s worth of follow-ups, the management company has done nothing to resolve the issue or provide any temporary solution. She’s young and has been patient, yet they continue to give her the runaround instead of taking responsibility. As a paying tenant, she deserves basic, habitable living conditions, yet they have failed to meet even the most funda…

I’m writing this review in hopes of reaching out to someone, ANYONE, in the leasing office, maintenance or management. My power has been out for hours and the after hours emergency line directs me to call the regular maintenance number. The number provided for residents for regular maintenance is not active. Echelon Security Services, who are supposed to help residents, told me they have NO current contact information with Atlas management. If you are reading this please help me. I don’t usually mind the draft from the windows but since I am unable to heat my apartment it is especially cold to…

Came to the office to pay my rent. It says they are open 9am-4pm. I get here right at noon. No one’s here, there is a sign that says, they’ll be back at 1pm. Now I’m sitting in the parking lot waiting a whole hour

AWFUL management. Horrible responses. They only respond if you’re a new tenant. Our apartment building is trashed and unsafe. We went without heat for over TWO months which is technically a breach of contract and can be legally handled. If they don’t start fixing issues, we will be contacting the Portland Housing Authority.

what a terrible company that micro manages and were not a single person takes responsibility for keeping a building safe and clean rude employees i lived in a building that switched from one company to atlas and the decline in that was building was immediate look at their better business bureau page any company with that many negative reviews is not a company that cares

I am a current tenant at Teasdale apartments in Portland. Atlas took over about 6 months ago. DO NOT MOVE HERE while Atlas has this property. Our building is being broken into nightly and people are doing meth in our laundry room downstairs. We are in fear of our lives honestly due to the fire hazard they are creating. Atlas has known about this security breach since JULY and we have put in countless emails, work orders, texts. They LET OUR SECURITY company GO two weeks ago and did not inform us but told us to call security when we see unauthorized people in our building...we are livid. If you…

After 13 years living in a building taken over by Atlas Management, our building went to hell immediately. Garbage all over the property, human fecal matter on back door steps, incessant dog barking, trash strewn halls, and not to mention a building full of mold. One man ran the property for 20+ years and it never looked so bad after Atlas took over. I would not recommend renting from them.

I am a current resident at one of their properties. I would find a lawyer and open an Escrow account. This is by far the worst property management experience I’ve had in my ten years of renting. They are unresponsive and fail to fix issues for weeks on end. I have had an unusable shower for 2 weeks now and their maintenance department has been unreachable. Horrible, horrible experience working with this group. If they buy your property I would recommend moving out ASAP.

Took 4 and half months to get a plumber in to look at my shower.

I lived in alderbrook apartments owned by atlas management 2 years ago. I was suppose to get my full deposit back after move out inspection. It’s been 2 years and they still haven’t gave a remainder of it back, they delivered the check and it was delivered to the wrong address. I spoke the usps and they didn’t help I spoke and filed a police report and the police didn’t help then when they (atlas) got with their bank and found out it was a stolen check they said it would take a year to get it back and every time I call or send a message saying I want my remainder of the check they don’t pick u…

Do not rent from or hire this company. They took over my building at the start of the year and are the most negligent company I've rented from in 26 years. Despite monthly copy paste email with multiple methods of communication from a string of "resident relations coordinators" they do not engage regarding problems. The current biggest problem is that our front door hasn't latched properly off and on for 6 months, despite them "fixing" it. Multiple residents have put in multiple requests, texts, and emails. They blocked my ability to pay online without notice. My rent was late so I didn't mind…

They provide NO emergency numbers, any maintenance request is sourced to the Philippines, so we get NO help. Asking for them to turn on the heat during the cold season is crazy, & having to tell them to turn it off in the hot months. The boiler almost blew up last year due to their negligence and incompetence. If you see ATLAS on your property. RUN.

Atlas Management LLC’s handling of Alderbrook Apartments (9501 NE 19th Ave, Vancouver, WA) has been incredibly disappointing. One of the most frustrating aspects was the complete lack of communication from the management team. Calls and emails to the leasing office went unanswered, and concerns were consistently ignored, making it nearly impossible to address any issues in a timely manner. The property itself was poorly maintained. The dumpster area regularly attracted people rummaging through the trash, creating safety concerns. The gym was left dirty, with no cleaning supplies, and had an u…

Employees dodge emails and calls, play endless games of phone tag, and do not send over forms in a timely manner. Personally I dealt with Katie and Catrice. Both made it extremely difficult to get the reasonable accommodations I need. Getting into an apartment with atlas is a breeze-- notice that's what all the good reviews are about. Good luck once you need anything as a tenant! This company took over our building and ever since the trash is completely unmanaged, as a response to complaints about the trash being unmanaged they put a gate around the bins without giving us a code, also there is…

The Atlas Management team is exceptional as a property management company. They are very responsive and friendly whenever I reach out via call or email as a tenant. It’s always a pleasure to interact with them.

Atlas took over management of the building we had moved into two months prior, The Winona Apartments, and after almost a year of being with them I can safely say it's been a nightmare. We had sewage leak out of our ceiling and ceiling fan, and it was left untreated for well over a month, despite requesting maintenance through the portal and phone so many times. It kept leaking for a month until we finally called the right number and they bore two holes into our ceiling to cut the damage out. There was mold in our light fixture where the sewage sat. The holes have been left for 2 months, and th…

I stay at one of the properties and have been complaining about the smoking in our non smoking community the foul border coming for neighbors and trash and I keep being told we will address it and the problem is getting worse. in the year I've been here it has went from ok place to trash. No Onsite management and only 1 working washer & dryer on the whole Property, which I was told was being fixed over 2 months ago. Updating because they now have removed all washer and dryers without notifying us and have responded on when they we replace. Washer have been gone over ver a week from what I kno…

I paid a deposit for an apartment I didn’t ultimately move into. I was promised a refund months ago, I still don’t have it, and now they have stopped returning my calls. Terrible management company. Go elsewhere.

Lived in the Alderbrook Apartments in Vancouver for a year. Once I moved out, the walk through inspection went very well and I had deep cleaned the home. It then took them 30 days to send a quote for the security deposit refund. That was sent on 5/30. They have yet to send me the check that I was quoted for over $1,000. I have reached out to Alderbrook Apartments and am repeatedly told “they are working on it and there is not they can do and to contact Atlas.” I have called, left voicemails and filled out their form numerous times asking to be called back. I cannot reach anyone and still have …

I worked with Nadine from The Brown Apartments in Portland, OR. Let me note that I have never been treated to the level of service she provided. Professional, personable, caring, prompt communication, and attentive to every detail of my relocation experience. I have nothing but the highest praise for Atlas Management. Nadine made my personal experience a life-changing experience. I love the apartment I chose, and I thank Nadine for every moment of her time. The process was easy. She walked me through every step and never missed one detail. Thank you for everything!

My wife and I are living in Bloc at 26th Vancouver, WA and we're absolutely grateful for the attention, service and maintenance for both the Manager Liz and Bram from Maintenance, who is very prompt when you require any maintenance service. Excellent, really guys you're the best!!! Congratulations and highly recommended this place to leave. Miguel and Mary

I urge anybody thinking about renting from this company to choose any other property management company. I'm used to dealing with shady landlords but I think this is probably the worst I've ever dealt with.

The worst Property Management place ever. They are beyond unresponsive, uncaring and don’t care about the tenants or the properties. Be very aware of any property managed by this company!

The property managers are unresponsive and do not return calls. They make it almost impossible to get ahold of them for account information. Phone goes straight to voicemail that was set up for Christmas 2023. So nobody has checked the voicemail for 5 months. They have no problem access late fees onto my account after I have paid rent though. This company is trash, and I hope they crumble. STILL WAITING FOR MY UPDATED LEASE!

NEVER RESPONDS DOEST CARE

I am a tenant at Barclay Square in Woodburn Oregon. I’m so happy to leave rave reviews for the Property Manager, Joanna. She’s very knowledgeable, experienced and charismatic. I have seen her on many occasions in passing, in the office, or on the grounds. It has been my observation, that she handles disputes very well. Someone young that wasn’t handicapped had parked in the handicapped spot and she resolved it cordially. It’s very refreshing and I always appreciate someone who has a cheerful disposition. It’s a very beautiful place to live and it is well kept. I am nearly 40, and it is the fi…

I am active duty military and move A LOT. This is hands down the worst property management I have ever dealt with. The first house I moved into flooded within 2 months of moving into due to faulty construction (no fault to Atlas) and were very nice and understanding and moved my family and I to a new house 1 year later the new house we moved into flooded due to faulty construction again and they acted like it was our fault even though we had professional plumbers come out and verify it was not due to anything we did. After it took 2 and a half months of living in half done and still paying ful…

Lived in the building 10 years, once Atlas took over the building became infested with rats, the building smells AWFUL, a huge section of drywall fell off our kitchen ceiling and they keep saying they'l send a third part contractor but none ever show. Hard to believe this building went from my favorite place to a literal slum... It seriously at this rate runs the risk of being condemned in a few years. The elevator in the building is also broken and it appears no efforts have been made to fix it. To be fair that has been broken since before Atlas took over but new residents have been told it …

DO NOT RENT WITH THEM!!!!! 2nd UPDATE: it's been 4 months since I moved out of one of their properties and I am still yet to receive my refund from them. They are money hungry, will charge you without delay if your late on your rent but it takes them months to issue a refund. At this point I am heavily considering exposing this sham of a company to the media. This is the only route I have left, called them multiple times, reported them to BBB and they still can't perform their responsibilities. I wish no one goes through what I am going through right now. DO NOT RENT WITH THEM!!!!!!! UPDATE…

So far my experience with atlas is good the entire compound is clean n well maintained

This management is a bunch of scammers I would be in fear of fraud if I were giving them my money for whatever reason. I am a former resident at an apartment they manage and the cooperate office have been receiving my payments for the last couple years just for me to find out they have been applying my money and crediting a different account my name is not even on. Everytime i call They always say they will contact an accountant to figure it out or a portfolio manager because they would know more but they never call back. I must find the time in my day to call them about 100 times for them to …

I live at Alderbrook apartments which is managed by Atlas Property Management. I can't sleep uninterrupted because the upstairs neighbor's bed is so squeaky. I'm constantly tired. I do not want any conflict with my neighbors so I contacted the manager Kimmy Gorman-Lykken by email for help with the situation. She just ignores me. She is either incompetent or an arrogant creep who doesn't care about livability or the covenant of quiet enjoyment. Because of this, I contacted Atlas in the hope that they would help but they also ignore me. I'm sick and tired of being woken up several times a night …

They bought our apartments, and since have absolutely went in the trash. We Pay for amenities we don’t have, they cancelled towing and in person property management, they don’t complete work orders

DO NOT USE THIS COMPANY FOR ANYTHING!!!!! (Called the number below so many times to no avail.) Bad times renting from these terrible people. Have had multiple maintenance requests deleted and have had to call the city to attempt to get things cleaned up at the apartment complex I live in. They don't care. Functionally modern slumlords. Run away from them. Edit: 2 month update. Nothing has been done to clean the place up, and it just failed seismic inspections so now they want there residents to live in potentially dangerous conditions without any notifications to us. Luckily we got an answe…