Blue Mountain Management Reviews

A Car took out the main cement wall in Nov. 2025. Insurance money came in Feb. 2026. All documented. Fast forward to June 2026 and we still don't have a fence and very poor communication. This is completely unacceptable. Would you live this way when paying a mortgage and HOA every month. We have tried and as you can see, we waited a long time before deciding to post. You can see what it looks like with the wall and what it looks like now.

Very negative experience. The HOA refuses to assist homeowners over the phone and requires a request to be submitted electronically. This becomes an issue when the HOA takes over a month to respond or simply does not respond. Blue mountain will also hold things like parking passes and key fobs hostage until unrelated documentation is submitted for separate issues. I completely fail to see how this is a service to the Homeowner as every experience I have had has been a burden. Not to mention the ridiculous rates I pay to have my quality of life decreased. Would not recommend this company.

This HOA management company is just awful. They are slow, often times don't reply to emails or posted requests in the portal. They haven't posted any of the recent financials, insurance, meetings minutes, etc., and have made it extremely difficult to access requested information about the HOA. As homeowners, we have a right to access all of the HOA documents, and it shouldn't be behind a paywall, and we shouldn't have to be pestering them to do the job that we pay them to do. They also charge a fee for your to pay your dues online, which is ridiculous to have to pay extra money to pay your bi…

We've worked with Matt Brown on multiple properties under Blue Mountain management, we couldn't ask for better communication and it's always a pleasure working with him an his HOA team!

Terrible, TERRIBLE HOA. Need to talk to a human being? Impossible. Been dealing with them for years and I am so sick of their lack of communication. Abysmal failure is the only way to sum them up. And to the reviewer who may respond to this review, no I will not email you back. Answer your phones!

They sent a letter that didn't arrive in the mail, non certified, later than the posted date to fight the charge. In the picture provided in the infraction the repairs are already made according to their standards. They have done nothing in our community to fix any of the common areas that are under their supervision. Any builder using this company to hand over HOA responsibilities to is just as at fault as them. Doing anything would be better than the complete lack of accountability they show.

Ana Romero was very quick to respond which I highly appreciated. Unfortunately it took a bit of time to find a work around for the dependence on Square which is unusable for me (I cannot open anything or download items.) I also do not understand why the change in HOA representative was not made known to members. Perhaps it was in one of the Square missives?? Contact info would be helpful. Thank you Ana for your assistance with my need.

Our community is extremely disappointed with the lack of urgency and responsiveness from Blue Mountain HOA Management. Despite multiple follow-ups regarding essential maintenance and financial matters, including an approved bid for critical repairs and requests for updated insurance premium information, there has been no meaningful response. These delays are unacceptable and put the property at risk, especially with inclement weather approaching. While we understand representation may be limited, complete silence from management is inexcusable. Homeowners deserve timely communication and actio…

I have worked with Blue Mountain many times. Matt Brown has always been quick to respond and paid excellent attention to detail. I look forward to working with them again.

My workings with Lee and Courtney with this whole transition thing for our 162 home HOA is going very well because of their openness and attitude and knowledge. I am very impressed!

Courtney has been great she tells us exactly what we want to hear. Only problem is nothing seems to happen. It's been a month since I sent in my first months condo dues to you. The second month you should also have by now but neither month has been posted. I hate to think about sending in my December dues because I don't know if you are getting them even though the my bank says you cashed the check back on October 21st. Whey are the payments getting posted?

Will not return phone calls, I am elderly misread the bill, and was.06 cents short, got a new bill for 6 cents with 2 days before a $35 late fee, nothing they could do, directed me to pay online, that was very difficult for me being alone, got to the payment section minimum payment $1 dollar and a $2.78 convince fee for using Credit card, we were not told about HOA when buying the home new, that came later, this company has been more than difficult to work with. Joe

This HOA does not care about those who live in their communities. Nor do they respond to any correspondence in a timely manner. I had a family members car tire punctured while parked in a common parking lot with a post it note stating someone would tow our car in 48 hours. I reached out initially to have this addressed, have it responded to a few days later, and then no responses for over 10 weeks. I filed a police report to document the puncture, but asked what their next steps would be. Mind you this family member has been in and out of the hospital with severe health issues and wasn’t able …

Our garbage service is included in our condos HOA fees, and was just cancled due to non payment from Blue Mountain. They are sure to pay themselves (for the what no one knows) but we are unable to get the basic necessities we pay for. I truly fear for the stability of our homes we worked hard to get with this company draining our HOA reserves.

Absolute garbage company. They've tripled our monthly dues since they took over about a year ago. If you are looking at buying or renting property that has anything to do with this company stay FAR, FAR AWAY. We have multiple units for sale and rent in the neighborhood and they have all been sitting vacant for 3 or more months due to the fact that the hoa dues are outrageous and the cost does not equal services rendered.

I am extremely disappointed with this HOA. They have been charging me more than my neighbors without any clear explanation. They even billed me for a repair that never happened and withdrew around $1,000 from my bank account without my approval, simply because I had direct deposit set up. On top of that, the neighborhood is not maintained properly — the area is dirty and looks neglected. Whenever I try to reach out with questions or concerns, they ignore my emails and phone calls. Their customer service is unprofessional and completely unhelpful. This HOA is not transparent, not reliable, an…

Competence is seriously lacking with this HOA Management Co. On various occasions they have sent us past due notices, but we have the receipts that they were paid. They rely wholly on using Townsquare for communication, so good luck getting ahold of anyone in a timely manner or getting anything accomplished when you use that app cause they take WEEKS to respond. It has been 3 months since ORIGINALLY reporting a hornets nest along with various follow ups to see when it will be handled and it's still there and much larger. Also, they randomly started sending our HOA bill to our old address 2 mon…

MY HOME WAS PAINTED AND A/C WAS SEALED UP AND DAMAGED , BY THE CONPANY THAT BLUE MT HIRED . THAT WAS THE FIRST WEEK IN JULY . I LEFT MULTI MESSAGES TO ALANA DEAN WITH NO RESPONCE . I HIRED A COMPANY TO REPAIR MY A/C HAD TO WAIT 5 WEEKS FOR THE PARTS , I PURCHACED PORTABLE UNITS TO COOL MY HOUSE . I HAVE MET WITH THE ON SITE MANAGER AND THE VENDER I REQUESTED FOR THE VENDERS IMFORMATION , LICENCE AND BOND . WAS REFUSED THAT IMFORMATION , IM OUT $5000.00 AND COUNTING . BUT WAIT , THEIR IS MORE TO THE STORY . DURRING THE PROCESS , WE CONFRONTED THE PAINTERS ABOUT COVER…

Title: If You’re Looking for Chaos, Disrespect, and Incompetence—Look No Further Review: I’ve dealt with many management companies over the years, but this one sets a new low. Their approach to communication is a masterclass in avoidance—emails vanish into the void, calls go unanswered, and when they do respond, it’s often dismissive or inaccurate. Deadlines? They treat them like vague suggestions. Accountability? Nonexistent. I’ve documented repeated failures to follow through on basic responsibilities, including, ignoring maintenance requests, mishandling financial reports, or follow basic…

We have a new account manager every three to four months. Nothing ever gets resolved and the board has to start over with each new account manager. Blue Mountain was not allocating in accordance with our CCR for reserve funds for over a decade.

Ana Romero has been so helpful getting our HOA board up and running again. She is extremely responsive. I’m very happy to have her in our corner guiding us along. Thank you, Ana.

Conifer Park HOA, is in the process of changing our current management company and teaming up with Blue Mountain Community Management. Courtney Schwartz , Dallas Roark, Kimberly Mimnerly and everyone at Blue Mountain Community Management have been great during this transition. BMCM representatives are very professional and very organized during this transition, even when our current management company is having delays in transferring documents and various accounts. My hats off to Blue Mountain Community Management and we look forward to a long lasting relationship with BMCM as our prope…

Alley Prewitt is the Community Manager for our HOA and she provides wonderful service! She is responsive, finds answers to questions for which she doesn't have the answer, writes very well, and works hard to support our HOA. Our HOA has struggle with turnover of our Blue Mountain Community Managers. We understand the industry has a high burnout rate, but we hope that Alley stays with the company and on our account for a long time!

I generally try to approach HOA matters with understanding, but I’ve been disappointed with how my recent concern has been handled. I received a citation for not having an ARC file, even though we do have an approved ARC on file from 4 years ago. I tried calling more than 10 times before I was finally able to reach someone, and that only happened after jumping through hoops. No one seems to be available on the customer service line, and I never heard back after my one successful contact. I also submitted a support ticket last month and finally got a response early May. Unfortunately, it’s no…

We greatly appreciate our Community Manager Wendy G-P. She stepped into a position that had been in flux over the past several months and has provided us with prompt, knowledgeable and informative guidance. Being a newer Homeowner managed HOA (after being managed by the builder companies for almost 2years) we came in with and still have on an ingoing basis lots of questions about how to approach issues, concerns and more. She takes action and gets the job done! We have definitely counted on her and look forward to working with her in the future.

Very professional and positive initial meeting with Arissa Kennedy. She is informed, supportive, and sincere about creating and maintaining a collaborative and productive relationship between our Board of Directors and HOA members.

What’s the purpose of having you other than collecting fees that we see no service of what is your role? What do you do to the community? Why do you collect fees from us? Why do we even need you all what you do is charge people money extra for not following stupid directions and nonsense laws that you have implemented for your benefit not for the residence benefit. Nobody can talk to you. Nobody can reach you. Nobody can communicate with you to remove the fees or what you do is ad fees, fees, fees, fee fees, to the community with no services of any kind I really wish we can get rid of you. I r…

I really don’t see any need for you and all want you do is charge residents unacceptable fees and no one can reach you to talk about those fees. Nobody is available via phone calls or emails or anything. I have chargers since last year for not cutting my grass which was cut and I have proof of it and I’ve contacted you many times and they told me you need to fill out a form and I filled out a form, but yet nobody is responding to me Nobody is Removing my fees. I don’t see any need for you other than collecting fees from neighbors and bothering them with all of your rules while we see no servic…

Fined me for over a year without notice for my trailer in the driveway and am now going through the courts to settle the situation

Wow, these reviews are all over the place! My experience has been pretty neutral overall, but mostly because I haven’t needed to communicate much with anyone over the years. The app has worked well for us for receiving updates and making payments, but I did have an inquiry through the app go unanswered from a couple years ago. Our maintenance team is here often and they do a good job. I have had cordial, but not exactly friendly email communication with Bobbi. And my communication with new staff Wendy has been great. I emailed directly about a broken irrigation tubing in one of the community r…

As a new owner of Townhome in Hillsboro i tried to understand about HOA Policies and Rules by Reed’s Crossing Townhomes association and had so many questions and I was introduced to Amanda Marler, community Service Coordinator for Reed’s Crossing Residential, townhouse , From the first time calling her she was so helpful with great customer service, so informative and didn’t hesitate to answer all my questions.Even I end up calling her few more time she was happy to explain more and provide me with more information and email me all I need to know.She is so ethical, Informative, on time and…

Stay away from Blue Mountain Community Management. Blue Mountain took over managing our condo building when our old management team retired. Immediately it was clear that their cleaning team was not as detailed-oriented and effective as the old team was. Within a year it was clear that Blue Mountain also was not good at general maintenance, record keeping or responding to security issues. After 5 years of suffering under Blue Mountain, our building switched to a new management company. The new management company has discovered that Blue Mountain had no record of who has FOBs for the build…

As a homeowner in a neighborhood partially managed by Blue Mountain I am concerned about this company. Their treatment of our residents is unprofessional and demeaning. They do not appear to know what they are doing. There are questions brought up about mishandling of our ARC regulations. Their owner notifications are canned, confusing and downright cruel at times. We are asking ourselves if they are even handling our financials appropriately. They have a local office but are no more than a DBA of a larger company (Associa).

This is the worst HOA I have ever had to communicate with (when they decide to communicate). I use the portal as instructed and still things do not get responded to and sometimes the requests are just closed. I have had a broken garage down since Aug 2024 and still yet to be fixed. Oct of 2024 bids were gathered for the repair. Weeks went by with no communications so, I called and was told they couldn’t get ahold of ANY board member and said there was nothing more they could do. Reached out again in Feb 2025 where I was told bids were still good and going to be presented again. I was told I wa…

Absolutely worst management company. We hired them on to cause less stress and perform HOA services in a standardized manner. Terrible communication, false billing, and terrible customer service. If you want to get your HOA into this company, send me a note, you will not be happy

I will never own a property with an HOA again. Blue Mountain was forced on anyone who wanted to buy a home in the community. They are not Home Owners and therefore cannot be a Home Owners Association. Their only goal is to collect money off the homeowners.

Absolute horror show with selling our condo, because of the mismanagement of our property and funds! Now, in order to sell, we will need to credit our buyers the ammount for special assesment valuation. The roofing project is a mis-planned/maligned catastrophe! One building had their fire risers breached from the roof board replacement. In addition, the project is using a company, that is charging way too much for what it should take. On top of that, we were told this project would take up to 3, possibly 4 phases, to reduce the overall cost per fiscal year. That was a lie! Jeff has been hands …

Reports HOA violation of garbage cans being seen “publicy” when they are neatly placed on side of driveway next to house. Most everyone on our street keeps them in sloppy locations or they don’t bring them in from street for days after garbage pickup. Not sure where they can be placed and not be seen except completely concealed in garage.

Blue mountain is the worst HOA we have ever had the dis pleasure of using. Recently the latest issue is they no longer send notices and they just fine you $50 for whatever they deem inappropriate. Like a broom on the front porch drying after a snowstorm. They are impossible to get a hold of and when you do they just give you no options on how to remedy any situation without a fine. Please don’t give yourself a headache and hire any company other than Blue Mountain HOA. We despise having to work with them.

If I could give less than 1 I would. Blue mountain is a horrible nightmare, we own our home in the pines in madras oregon and they are truly ridiculous. They raise the prices, they lie, they are fraud. My husband has a severe heart condition and was hospitalized and unable to do yard work, they fined us multiple times for the grass being brown, our trashcan is on the side of our house and they claim it is always in the street when it's not, I take it down on Wed morning and when trash truck comes around 10am sometimes later, I immediately bring it up. I am speaking with a lawyer about getti…

This association is attempting to force all homeowners in the neighborhood to pay their HOA fees online, adding an extra $5 fee on top of an already exorbitant and steadily increasing HOA cost. For those who opt to pay by check via mail, the association failed to send a bill for November and then sent a December bill with an added $35 late fee. No one responds to calls made to the office—it's unclear if anyone is even there. This approach feels highly predatory, as homeowners should not be coerced into a specific payment method due to the association's negligence in sending bills on time. If y…

I would like to thank Joseph Clark for his efforts to repair my crawlspace, which has not yet started.

Alison R has gone above and beyond to support our community and advocate for our needs. She is very flexible and is very communicative.

Ever since our HOA was formed in 2018, Blue Mountain was our Community Management company. It has always been a smooth sail with Blue Mountain! I want to give a shout-out to Arissa Kennedy our dynamic Community Manager for our HOA! Arissa has been our Community Manager from past couple of years and I must say she is the best that Blue Mountain has had so far! Arissa's attention to detail and valued guidance when it comes to HOA budgets is commendable. Also, she has this great skill of naturally connecting and understanding home owners needs in a HOA which I would say is inbuilt in her. Thank y…

Enjoy working with Joseph Clark, he is very detailed, communication is key with any partner/relationship. Joseph takes this to a high level. Can't wait to continue to our partnership with him and BMC.

I want to give a 5 star review for our community manager, Arissa Kennedy. She has worked tirelessly for our large HOA. Thanks Arissa Patricia Rowley, Director

Arissa is wonderful and manages our account with first class service!

Blue Mountain is absolutely abhorrent when it comes to property management. They are always there to take your money and raise your dues, but when it comes to actually performing as a property management company they are nowhere to be found. They don’t return calls or emails, they don’t address homeowner complaints, and they don’t follow the bylaws of the HOA’s they manage. They are incompetent and completely ineffective at “managing” anything. Blue Mountain is the epitome of why people have such disdain for HOA’s. I would strongly discourage anyone from buying a home in a Blue Mountain manage…

Blue Mountain manages our HOA. The community manager Jeff rarely responds to questions or community concerns. When there was an insurance claim to manage, no one communicated with me (the homeowner) about the claim, and the work on my unit was so poorly completed that I had to hire an independent contractor to fix. (It took 9 months to complete what they said was a 3 month job) I’m still trying to track down insurance details/reimbursement. Blue Mountain never completes work they are contracted/obligated to manage and consistently ignore residents. The poor maintenance, lack of communication, …

I'm a homeowner in a community that this company manages.. er, is paid, but no management and no communication. They hide behind townsq app, voicemail, and do not manage anything other than avoidance. If you are thinking about hiring this organization, don't! You'll regret your decision. AVOID THIS COMPANY

This HOA is a joke and a waste of everyone money. Our home is beautiful, yard clean & manicured and we continue to get harassed monthly. Not surprised by the number of houses going up for sale in this community, we will be the next to go!

The IRS needs to do a financial audit of this company. They are all talk NO delivery. I could go ON AND ON about what a let down this company is. Add on zero customer service and zero follow through. Our common areas havent have not been trimmed back since JULY and I had to nag and nag for that one. Our community appears as if there isnt an HOA at all. What a sham of business that just wants to collect money...if only we knew what they DID with the money. We pay 60 bucks a month- there is no one cutting our front yard, there is no pool or amenities just 60 bucks a month for landscapers to come…

Beware! If I could give negative stars I would! First HOA I’ve ever lived in and it has made me despise ever wanting to live in another again! They levy a special assessment on our heads for roof replacement at the cost of 14k for each lot! With no notice, reason or member say on the issue which breaks the governing documents! In the meeting what is sounded like was we are paying for the delinquencies of past owners over a decade ago? How is this legal? They haven’t recovered in 10+ years? Then maybe close up shop! I’m certain this violates the unfair debt collection act. And the outrageous du…

I have been working with Robert Shaunnessy, the Accounting Manager at Blue Mountain. Our HOA is relatively new to Blue Mountain management, and he has been awesome to work with as we learn their procedures. Thank you for helping us get up to speed!

The Team at BM is awesome. I needed some help today getting documents for my property in Covington WA. The team Jessica, Yulliana, Marlette and Anna, all helped and got me what I needed. They are professional and prompt when needed. I highly recommend if you are looking for a stellar team and property group.

Charged our community new roofs and Fences and a bunch of other repairs and upkeep. Wrote in their reserve study update that several projects were complete and had life remaining of 10-30 years before needing to be done again. Blue mountain Community collected $298.00 per month from 163 units. Claim the projects cost most of the reserve and even state that “all roofs were complete between 2011-2014 at $799,487”….. ended our contract before writing the study guide. Blue Mountain Community Management did none of the work they claim they did and have no record of any place the HOA assessment due…

We use this company to manage our HOA. 10/10 DO NOT recommend. They go years with no contact, nothing done in our community, no improvements, no response to emails. Their excuse is that the “person doesn’t work here anymore”….. literally every month. I have sent 11 emails and have had 0 response. Called, no response. I was told in February, when we were hit with hard snow and super dangerous ice, that they don’t cover plowing, it’s our responsibility…. But our HOA CCR’s clearly state that it is blue mountains job to set that up and get it done. They hold on to the money, pay themselves and do …

Absolutely the worst hoa company ever, never comes out in the winter only in the summer to harrass residents. Is in the rules they are to plow streets in the winter and in 16 years they have never done it once. Does not keep up common areas or fences. Over charges us for doing nothing but harassment. Gives parking violations but does not give residents any place for extra parking. Will be talking to a property lawyer to see about disbandment.

Really awful. They neglect their communities, they okie-doke you like a sleazy sales person and then no follow through. I suggest they need a financial audit as well…..

Rachel jaraba is our community association manager she is just so awesome she helped us all the way from getting into the account and help us get all our ARC request done. She responds within few ours and works hard to make sure we get everything in place. Thank you Rachel

6 phone calls and 1 website portal inquiry. No return call or message. The landscapers are doing damage to my property. I can't find a solution if the property management company will not talk to me. Unprofessional to say the least. I'm paying dues to have my property damaged. Very unjust.

Having been apart of this "HOA" wife and I have seen the fees have been risen for no reason. They don't ever check on the area. The crew that mows the areas does a the bare minimum. There is multiple areas the landscape crew should be doing but they don't. When ever they schedule a meeting, most people are at work. This company needs a major overhaul on what they need to do in order to be successful. I wish my neighborhood would leave the HOA and go with a much better company. And I already know the response I will get. Please email us at this email address with your concerns. The thing is I …

Terrible service. I contacted them over a month ago to resolve a gutter issue and keep getting the round around!

If I could give zero stars I would! They never answer their phone, don’t return voicemails and don’t respond to emails. They’re on top of citing fees, but give no communication to what the fees are for! Awful company that charges fees and provides nothing in return.

We’ve called many many times regarding weeds in common areas and always have to leave a message and no one calls you back. Super frustrating since we pay monthly to the HOA and nothing is kept up in the neighborhood.

Norwegian Hollow - Vancouver, WA. This "management" company has successfully cashed the dues payments each month. In return, they offer the following public areas: ___. Yes, that's a blank line. We have no public areas. No parks, no pool, no community center, no shared communal resources of any kind. They also offer the following services: "Weekly" Lawn maintenance for the front lawns only. This service frequently does not come weekly, and I have had to ask multiple times through their recommended method (Town Square website) to inform them that the lawn care has not been performed. The lawn …

Unresponsive and Ineffective Management. I regret to report that our HOA management company has been a profound disappointment. Despite the monthly fees we all contribute, it seems we pay for nothing but frustration. The company is notoriously unresponsive to homeowners' concerns, leaving emails unanswered and issues unresolved. There is also a concerning lack of code enforcement, which has visibly degraded the quality of our neighborhood. If you're considering a community managed by this company, I'd think twice. They fail to deliver the basic services that they are obligated to provide, muc…

Have asked repeatedly for help getting reimbursed for expences to do work that should have been handled by Blue mountain.

Blue Mountain's price was high, but we hoped for good service. BM contacts did not respond when we repeatedly let them know that the landscaping vendor was not appearing at all. Finally, we terminated BM. Only then did Courtney make sure to tell us that we had to manage the vendors ourselves - aka, don't ask BM to help, AND we better pay the bill they knew was for no work. We hope for better experiences with HOA management elsewhere.

As a first time HOA Board member, we began working with Blue Mountain Management about 4 years ago. The staff and group there have been phenomenal and extremely supportive. Jessica and Anna and the rest of the staff are extremely responsive, take all the time necessary to guide our Board and provide us with the information we need to work closely with and represent our community. They are respectful, work well with our residents and help us be proactive and professional in our Board roles. A great group to work with.

As many others have said would give no stars if available, almost impossible to contact either by phone or e mail. Took 2 months for the to fix our billing as they did not cr. prepaids from builder. Has been a nightmare, once we did get a e mail acknowledged told us we can only e mail them once a week

We did not receive the HOA Board election E-Mail that was sent out tonight for an election on Tuesday that was supposed to be sent out ten days before the election. The only reason I know about it is that a neighbor forwarded it to us. As we never got a message, I wanted to rate zero stars, but it would not let me. If I ever get the Email and an explanation, I will consider changing the review.

Terrible! Blue Mountain Management is quick to issue warnings and notices to homeowners but does not respond to emails or phone calls!

We switched over to Blue Mountain after being with a different property management company for years that was incredibly unresponsive and negligent. While it can take a few days for a response about non-emergency issues, they've always had our backs when something disastrous happens. Kyle is a phenomenal help and our manager Riley kicks butt. It can be difficult dealing with folks who are new to HOA's and expect it to be the same as living in an apartment complex so the grace and patience they exercise when dealing with disgruntled homeowners is respectable. I've had nothing but good things t…

If I could give a zero I would. This company is complete garbage. They have continued to fine me for issues I have already spoke to a reparative about. I follow their instructions and still the fines continue and there is no accountability on their end. I pay a monthly fee for no services what so ever. Simple solution is do what you say and respond to home owners when they reach out. Never use this company.

If I could give a zero I would. My neighborhood switched to this so called company so I guess I am stuck paying a monthly fee for absolutely no service. I have called and sent emails for a month now and have not had one response. The phone goes straight to voicemail. They supposedly have a 24-48 hour return policy. That is clearly not followed. Maybe it is a 24-48 day return policy. Clearly the company is not ran well.

Enforcement of our rules and community standards was non-existent. Was impossible to get anything done despite many ongoing requests for basic things such at gutter cleaning and moss repair. Badly needed building renovations weren't done. There were errors in our budget and it was often late.

It's hoa there's nothing good to say

Absolutely horrible! Called 2 days in a row at least 8 times. Left 2 voicemails and never heard back for answers. I’ve left messages on the app and got a response days later by a clearly incompetent employee who then never followed up after my response. I did not have a choice to work with them as my HOA chose them but if you do, I would steer clear!

Our fees have gotten out of control. Our budget doesn’t make sense. Blue Mountain is not helpful and are impossible to get a hold of. Things have gotten so bad my neighbors are banning together to remove the HOA. Do not buy a home where they are HOA, they will harass you with letters and fines and are never available to discuss these issues with. This HOA is single handily ruining our neighborhood.

Not very responsive. Hard to get ahold. Rarely get Andersson to questions at hand. Edit 01/08/24 BM-I am not only a Board member, but a Home owner. I already sent an email to that email address with no response. My name is fairly unique, should be easy to find.

Our community grounds are always full of littered garbage, I had to call several times last year to get the doggie area cleaned up as they don't tend to the garbage or doggie bags. It's right next to the mailbox and the postal service person changed our delivery time from the afternoon to the morning because of the smell. Just learned that they increased our monthly HOA by $200.00 this year with no additional amenities. This community has no pool, workout club, park, or a clubhouse. It's criminal and highly mismanaged

When my house and neighborhood was considered a new build years ago Blue Mountain Property Management would emailing weekly or at least monthly reports along with landscaping, Maintaining yard integrity, trash can and recycling watch and all other general maintenance. But after a number of years it was Incredibly difficult to get things accomplished or just simply get anyone to answer the phone. Such examples would be trying to hire a new landscaping company since the weeds and common areas were completely overgrown or getting the community fence repainted. Even with the more simple tasks it w…

Blue Mountain is very difficult to reach or get answers from. I have emailed the generic info email address, as well as specific individuals. They assess charges that are not approved, they code things in the wrong accounts, and generally are a poor management company. They charge fees for their services, then do the services poorly, or blatantly incorrectly.

Terrible company that manages our HOA in Vancouver Washington. Charges astronomical fees, sends out unreasonable letters to fix fences in winter no way to do that! They have a high turnaround rate can’t get anybody in customer service or on the phone or in emails. Don’t answer back we’ve had harassment issues and on our board and those members are still there Instead of removing them like they should. Votes in members with or without a vote from Home homeowners.

After a year of dealing with this company, we are moving to another management company for our HOA financial services. The frustration we have experienced getting invoices paid and current financial information is ridiculous. Clearly, they can’t get it together. Nothing more to be said but beware.

I'm Danny kim Blue mountain community send me picture of 10 days notice of maintenance front of my house mail it,that later come to me 1 month later I had received.I do maintenance every 2 weeks so I was call talk to gavelella send me wave form try to wave note to Bobi,Bobi send me email maneger is Olivia so I send Olivia wave form again not reply me I call many time take a massage no one call me back I really not understand this company

Worst HOA ever , they damaged our house didn’t fix it they leave weeds and trash in our lawn after they mow it and let alone we have complained about our sprinkler system going bad and it’s been down for a year and they keep pushing us off and now our grass is bad and patchy. They want you to pay 200$ a month for the worst service I’ve ever had

They will target tenants and make up fake infractions while not enforcing infractions on other tenants. The day to day hypocrisy and constant harassement from them is wild. The true definition of Karens. Avoid any and all blue mountain management if you can.

Joe Clark went above and beyond taking care of my husband and me this Christmas season! We had a roof leak on the 19th and we’re leaving town for the holidays on the 21st. From the moment I wrote to Morningside to the day that the roofing people came, he stayed in contact with me calling back to make sure they had come. We really felt taken care of. What a wonderful person!!

Terrible community manager, the previous person was so great, and helped me into any issues and respond in timely manner. The new team only say they will look into the issue without taking any responsible actions and rarely respond to my maintenance request, so I have been living with the problem in my unit for more than 1 year! I am not sure my HOA selected this property management company if they are not helping to make the community better, but only spending money in unimportant areas like pressure washing and road paving with asphalt. 1 star, never recommend this company. Community name:…

I never thought I’d be writing a review like this, but here we are. The management here is absolutely unreasonable. We received a letter for parking in a so-called “street” that isn’t even a street, it’s literally a dead end where no cars even pass by. On top of that, they want us to waste time every day shuffling cars around because there’s only space for one car in the garage and two in front of it. What are residents supposed to do when a household has multiple vehicles, four in our case? Instead of understanding the reality, management makes it unnecessarily difficult. This is by far the…

Submitted a request through their app TownSq on 03-19-2025 and received the timely response below on 08-26-2025 Good afternoon Josh - My name is ----- ----- I am the Community Manager at Cottages NW HOA. Thank you for completing ------- , the Board of Directors is reviewing this and will make a decision. I will update you once I hear back from them. All the best, ------. Five months, ten phone calls, five emails, and five submissions through the app and the request just keeps getting pushed aside. Employees and community managers come and go with the wind. As do websites, apps, payment sy…

Landscaping maintenance: Tuesdays, Fridays, then to be extra annoying come with leaf blowers in mornings on SATURDAYS too. Is once a week not enough for a small courtyard? Also no I won’t email my concerns directly.

I would give it a zero star if I could. Absolutely disgusted with the HOA's performance. We're slapped with exorbitant fees—$600, to be exact—that seem to vanish into thin air because there's no grass to mow, no pool, no security guard, no amenities, and nothing is maintained. I've asked them to fix a rotten deck door for months, but they never did. Instead, they nickel and dime residents, charging for every little thing, like leaving the trash bin outside. They're even charging us for having a Ring camera, motion sensor outdoor lights, and front door camera - security features I installed mys…

Recently, I had many concerns in the Community I live in. Oliva Brown with Blue Mountain Community Management took my concerns seriously and had one on one conversations as well as many emails that was pertaining to our community, and one of my own personal concerns. She helped answer my questions and if she didn't have the answers right away she would let me know she will find the answers for me. Her communications style was clear and open. I truly appreciate having OLIVIA BROWN from Blue Mountain Management so dedicated and professional and on our side. Nothing short of exceptional experien…

If I could give zero stars, I would. Blue Mountain Community Management has been an absolute nightmare to deal with—especially Carlos. He is completely unresponsive to emails, never follows up, and clearly does not take any concerns seriously. We've submitted multiple requests and complaints, all of which have been ignored. The only thing this management company seems to be good at is collecting monthly fees while doing absolutely nothing in return. It's beyond frustrating. This is hands-down the worst management company I've ever had to deal with. Save yourself the headache and look elsewhere…

Terrible HOA. They are super incompetente. Update: They wanted me to email them directly, I did but no response yet. They don’t care about residents , they just want to collect money every month. Shitty HOA.

Its been a while since I have received top notch customer service, but Wendy Gore-Perdew has provided that and contiues to do so. She has handled my situation with professionalism and kindness.

Since April of 2024 I have been asking for the shrubs to be replaced in my front yard that had died over the winter. Mine were not the only ones. Files were opened, I sent pictures, no action. I have checked back every few months and were given various excuses such as planting could not be done in the winter or summer or they were dealing with the landscapers. It is now 14 months since my request and nothing has been done. No updates. I bought this townhouse specifically so i would not have to worry about landscapng. I am in my 70's, do not have digging equipment or the strength to haul shrub…

6.03.25 Update: Got the dreaded "please email us directly" response. So I would like to reiterate that I have ALREADY emailed Blue Mountain, to TWO different email addresses (one went directly to our community manager). If you are ACTUALLY ready to address my concerns, you can either respond to one of those emails or return one of my numerous voicemails. You know how to reach me. 6.02.25 Update: On 5/29 I was told by end of day I would receive either a call from the community manager, or from someone telling me she was unavailable to call. I never received that call, nor did I receive a call …

They are so quick on finding things to give you a fine. Never call you back when you tried to call or contact them. Letter mailed to your home took a week to arrive but they give you 10 days from the letter written date so you don't have enough time to respond and they already charge a fee.

Cliff at Blue Mountain Community Management was outstanding. We needed a response about a repair issue and he was able to get back to us immediately. It's such a relief to work with someone who is so proactive and attentive.

Cliff is very easy to work with and is very responsive.

Problem resolved after 2 weeks. It could take much shorter time, but Riley thank you anyways. FYI nobody in their office really pick up any calls.

I gave them one star because this is the lowest rating on google review. Of all communities I've lived in these years, this is the worst management company of the worst. We have already waited over half month for some wasps nests to be removed. The only thing they can say is "Thank you for your patience" with no other status. They do not respond to voicemails, or ignored your messages submitted. They do not know how to provide professional services and they should be ashamed of the poor services they provide. _____________________________________________________________ Appreciate your respons…

We have had an open “processing” request for work order since March 24’ it’s now June 24’. Allegedly, someone “stole” our dog waste receptacle at the very beginning of the year(1 of 2 for over 15 dogs). We have sent a request for replacement and absolutely nothing. It’s unacceptable to expect something like 16 units to use one dog waste station at the far end of the property. I suspect maybe last manager cut it down because many of us kept asking for it to be emptied when bags started to pile a foot high on the ground. But we were told it was stolen…😒 I know portland area is weird but I’ve nev…

There is zero communication, customer service and enforcement of the rules. I can't even call and ask a question. This company is owned by Ghosts 👻! Sadly up here in PNW it's not just this business, it's how people are they take more than they give. In order to schedule a meeting with someone, which nobody answers the phone! Boo welcome to Blue Mountain Management! 👻 I basically can't live in peace in my apartment, without someone slamming, running back and forth, until my entire unit shakes! I can't park either! There beer cans in my front area every single week! I'm legally trapped in he…

They're more concerned with rules and regulations than common sense or concern for their residents. If the majority of the neighborhood is breaking a rule, did you ever think about fixing the problem instead of fining or issuing warnings to your residents? One example is that the neighborhood is poorly designed and there is not enough parking for everyone. Many people double park in front of their own driveways because there is simply no other place to park. Instead of recognizing the community issue, they blame residents.

The communication is sorely lacking. Friday I received an email from Patrick to review and approve insurance coverage that was set to expire on Sunday. When I responded questioning the delay on Blue Mountain's part, he apologized for any inconvenience. The compliance people change so frequently that it's difficult to remember who to contact. Also, they appear to NOT be aware of the HOA covenants as several residents received violation letters jn error.