Bluestone Real Estate Services Reviews

Our HOA operation costs were abnormally high when we were managed by Bluestone. When our HOA switched management companies, owners monthly dues dropped by almost $200/mo. It seems like Bluestone has relationships with other companies, which is why costs are more than normal....that or they are terrible at managing costs.

My only interaction with Bluestone so far has been receiving a certified letter stating that our annual HOA fee was overdue. We moved in after the new year last year, and while it’s possible the fee was mentioned at some point, I don’t recall receiving any prior communication about it. The first notice I received was labeled as a “courtesy” letter, but it arrived after the due date had already passed, along with late fees and interest. I understand that the fee was ultimately my responsibility, but the timing of the notice was surprising. The association has my mailing address, email, phone n…

Mark McFarland has been a great maintenance addition to our 1960s condo. In addition to routine tasks, he finds -- and arranges to fix by himself or appropriate vendors -- operations that need attention. As a 20+ year resident, I am very grateful.

Not very good at timely communication. As an example, I reported a plumbing issue and it took a week to find out that I was responsible as the owner which would have been good to know sooner as I was going out town. It was only because I persisted by calling and leaving messages that I found out the decision. Good thing the plumbing company was able to come out and fix the problem right away before I was scheduled to be out of town during the holidays.

We live at the Encore and Taylor is our building manager from Bluestone. We've owned and lived in the bldg for 3.5 yrs and have been continually impressed with how organized and on top of all things Encore Taylor is. She has a very open door policy and is receptive to all comments, feedback and concerns brought to her. She is friendly and personable. I hope she stays at the Encore for many years to come.

Bluestone has done a good job of maintaining our condo building. When the windows were washed, the contractor neglected to do two of ours. Melissa and Faye had the contractor come back and finish the job.This team is a delight to work with.

Bluestone has shown a long pattern of mismanagement, negligence, and disregard for homeowner rights. Acting as the de facto decision-makers for our HOA—because the Board relied completely on them—they allowed years of improper billing, forcing homeowners to pay for repairs (plumbing, vent cleaning) that our CC&Rs clearly define as HOA responsibilities. They never informed owners they could seek reimbursement, keeping that information from the community while continuing to collect dues. During the 2024 roofing project, Bluestone failed to properly oversee the contractor when attic vents were l…

If you hire this HOA, be prepared they will charge you $80k for home repair. They don’t mind to push you in a super high interest loan. Heartless people are running this business.

Thank you Laura Goulet for your immediate attention to the concerns of our condominium. You always respond quickly and find solutions to problems. Can’t express how pleased I am with your help. I recommend B & H to my neighbors because of you.

We helped our daughter buy a condo last year. I have been helping her work with her HOA community manager, Bluestone Real Estate Services. I have been dealing with Melissa McDowell at Bluestone. Melissa has been wonderful to work with. She is very knowledgeable and responsive to our questions and concerns. I served as our HOA's president for six years. My experience with our community management company (not Bluestone) was not nearly so positive. If Bluestone's other employees are half as good as Melissa, I would surely recommend Bluestone to any HOA looking for a new community manageme…

We’ve had the pleasure of working with BlueStone as they manage our tower in Portland, OR—Harrison East, and I especially want to recognize Leslie for her outstanding work. Leslie is an absolute gem—she’s incredibly helpful, collaborative, and always a joy to work with. Her communication is clear and timely, and she consistently brings great attention to detail. On top of that, her ability to provide technical assistance, thoughtful answers, and support to residents has been invaluable. We truly appreciate all that she does and feel very fortunate to work with her.

Bluestone has been my property management service here at the Harrison East in Portland, OR. Our homeowner’s association has seen at least 2 other management teams come and go since I purchased my unit 5 years ago, and I can easily say we have finally found a winner. While I’m not very familiar with Bluestone as a company, with whom I am more familiar is the Harrison East managers Leslie, Christian and Mike. All professional, friendly, and responsive - these guys give you a good name, and we are very happy to have them. Thank you! Peter Bergeson

Truly appreciate the new agency; the contrast to previous mgt. companies have exceeded expectations. I would like to single out our our on-site manager, Leslie McCord. She has been doing a stellar job as liaison between the owners and the board, and gone above and beyond to communicate and facilitate our needs in a totally professional and timely manner.

I am to blame (along with a couple of others)for bringing Bluestone to both HE and HW. I think Bluestone is everything it promised to be ... and a bit more. I was excited at the promises; and am delighted at the performance. The Harrison Towers are well on the way to Success with Bluestone as our partner.

The Bluestone HOA representative, Leslie McCord, has been my main contact person at the Harrison East condos, and she has been very helpful to me in multiple ways. She has helped me deal with HOA payment problems, she helped me enormously with managing a rental of my condo, and she continues to help with other logistical problems. I am very grateful to her, and I would recommend Bluestone to others because of her presence there.

I have been very happy with Bluestone Real Estate services. They have done a great job managing my commercial property. Sydney Rose my Commercial Property Manager does an excellent job staying on top of everything. She follows up and follows through on everything. I would definitely recommend them.

Laura Goulet is the best property manager ever. Her dedication, expertise, grasp and recall of detail, calm under pressure, and can do spirit is unparalleled. Amazing doesn’t do her justice. And to top it all off she is a wonderful person, caring and kind, above and beyond. And I know she could not do what she does without the whole Bluestone team behind her. I could go on for pages. Laura, and Bluestone are exemplary. Thank you for being our Property Manager!

Great property and even better property manager. Thank you Susan.

This is Michael Miller owner of lot 36 of The Island Moorage. I called your company about not being listed as the owner of the property even though I have had it since 2008. The young lady that helped me was outstanding. I called in a bad mood, and she was just wonderful. I am 71 and don't recall her name but I am sure calls are logged, and you can find out who this excellent employee is. She was calm and helpful. Thoughtful and patient. She deserves to be rewarded for being such an outstanding employee. Mike Miller

The HOA for our home is Bluestone and they are the absolute worst!!!! We have received notices not once, not twice but three times that we have not paid our bill (we are set up on automatic payments), we obviously panic thinking something happened, only to find that the bill has been paid (ON TIME, AS NORMAL). When I call them about it they almost gas light me. They act like they never sent the notice and then give me attitude for questioning why I received the past due notice. It is so strange. Then we had a noticed/warning that we had moss on our roof. So my husband gets up on the roof and i…

Needed assistance to restore my Portal access to update my automatic payment information. I was very pleased with the quick response & assistance I received.

Had issue with auto pay, got is resolved quickly and easily.

I have worked with Bluestone's property management and brokerage services for over 10 years and I recommend them highly and without reservation. They bring experience and genuine care for our working relationship to managing our family's commercial and residential assets. All their staff are great, and I particularly appreciate Jamie Gingell, Elliot Ford, Felicia Poe, and Corey Nugent. They are a pleasure to work with -- diligent and hardworking, they know our properties well and work together as a cohesive team.

Taryn at Bluestone real Estate Services responds quickly and kindly to every request. She and her team are upbeat, efficient and professional. Big or small, whatever the issue, Taryn puts together a plan quickly to positively resolve the issue. 5 stars!

Bluestone has been great to work with over the years …Lindsey Leakes has been extraordinary in providing timely advice and assistance. Thank you for having her work with me. She’s the best I I’ve had since 1988.

Since assuming management of the property where my condo resides Bluestone has provided remarkable service. Things happen faster, communication is frequent and all staff have been efficient and considerate and very friendly. Keep up the great work all!

This property management company has been fantastic since taking over from a previous under-performing company. The transition was seamless, and they've been instrumental in helping the HOA achieve capital projects that have been waiting years to tackle. Their project and vendor management skills are top-notch, and they've reviewed and consolidated under-performing contracts, saving us time and money. The community manager Melissa McDowell has showed the utmost professionalism and commitment to our community. Highly recommend!

Bluestone is the real deal. They have only been managing our building for a few months and their professionalism, competent onsite employees and overall can-do attitude is a breath of fresh air. I highly recommend.

Melissa McDowell has been our Community Manager for 8 months. She is a refreshing “breath of air” to our Association. As Board Chairperson, I am able to contact Melissa on her personal cell number for urgent needs…she always answers or calls back quickly! Melissa was especially helpful during our winter storm when she answered her phone at 1:30 a.m. and guided me through a flooding crisis on our property. I could not have more thankful for her help! Melissa has been extremely helpful to our Board of Directors and a special help to our Reserves Committee in moving forward with projects tha…

Our onsite HOA manager, Lacey B., is doing a wonderful job. I appreciate her follow through and attention to detail.

Bluestone is the best managers Eaglescrest Condos has every had in their 30 plus years existence Since they took over our HOA has accomplished many way overdue maintenance to the building. They have many resources to accomplish important needs of the HOA. Everything from installing a new roof or developing a Level 1 Reserve Study. Our HOA has saved money since Bluestone took over. We were spending large dollars on in house managers and maintenance personnel that did not work efficiently or effectively to accomplish all that was needed to be done in the building. Lacey is our onsite Bluesto…

Marshall Wells is the second building I've lived in that is managed by Bluestone and I am very pleased with their management. I find them to be both responsive and responsible in answering questions and fixing any issues (long or short term) around the buildings. Their managers are professional, friendly and seem to me to go above and beyond their basic duties to help homeowners with concerns and issues around the buildings.

It is too soon for me to review Bluestone Real Estate Services, but I'm happy to say a few words about Melissa McDowell, who manages our property. Because of the size and age of our condo complex, we have a variety of problems and emergencies. Melissa has been a very effective manager. She has provided invaluable leadership, advice, and counsel during difficult times, and is always there for the HOA board. She is savvy, unflappable, and genial, good company as well.

Lacey has been wonderful in our building. She has tackled things that have not been addressed, often without being prompted. She also sends the Board biweekly reports about what has been accomplished. We are very lucky to have her as our onsite manager.

Folks who are working with HOA are lazy. Never call back.

For today, we give them 5 stars for the assistance. Roxy fixed the issue the system had with submitting the correct rent, water & services owed. We are grateful to her.

I have been working with Bluestone (formerly Criteria Properties) for over ten years. The service has always been first rate. My property is well cared for in regard to regular maintenance and cleanliness. The staff, in and out of the office, is attentive and knowledgeable. Just the other day my building had a blocked downspout and the maintenance person arrived within the hour to take care of the problem. Thank you Bluestone.

I've owned a home a home managed by Bluestone called Solano Estates for the last 9 years. I've never heard from them really except with a couple of them small increases in the annual HOA fee. But suddenly I received four notices one that said that they're increasing the fee by 50%, and then I noticed that the budget for the management company nearly doubled. In addition I got three notices, one to move a trash can that has been in the same place for 9 years. The second one was for a lawn that wasn't being cared for in the middle of winter according to their standard whatever that is. The third…

Taylor Coakley manages my building in The Pearl, The Encore. She does an absolutely amazing job in all areas of managing this complex building. Communications, follow through, planning/directing/managing all projects, and going above and beyond her duties to help the residents. I am happy we have her and highly recommend her!

The encore is a great place to live and one of the main reason as to why is due to our community Manager Taylor Coakley. Taylor does an amazing job at managing this building and all the owners wants and needs. Her communication is so effective and she does this all with a smile on her face. She is very good at keeping the many moving part going on a daily basis. We are lucky to have her.

This company has terrible external and internal communication. If you are choosing a property manager for your rental properties or HOA, search elsewhere. They are either too large and/or too incompetent to properly service their clients and communities.

Please, whatever you do, Do Not rent anything from this Property Management. They did not do simple repairs and maintenance requests and had my apartment condemned wrongly , when there wasn't anything wrong with it and kicked a disabled female on the streets in the winter. And the plumbing had been fixed by a retired plumber in August. There was nothing wrong with the building. It had a hair clog that had been cleared by a friend who is a retired plumber.

I live in the king Manor property on king rd and I can’t say enough good things about the manager on this property Ted Vazquez, I’ve been here for 10 years and he’s by far the best manager we ever had, he’s very easy to communicate with, he respond fast to our requests and go the extra mile to get the issue resolved, he’s in constant communication with the tenants to make sure everything is going smoothly in the property and he do his best with the resources he got to run this property in the best way possible.

My experience is that the rent is too expensive for one bedroom apartment and the rent should be reduced and this is a big problem . In other respects, the cleanliness of the environment and regular laundry are excellent.

Easy. Changed a light build in the hallway. I wanted to do it, however the screws were rusted closed. Thanks fix it guy

I have lived here over 10 years. Recently the apartment was updated with the help of Susan and Bluestone Real Estate. In addition to Susan's assistance with this makeover she has been a really asume manager, addressing issues quickly and she is one of the best managers I have encountered in my time as a renter. I highly recommend Bluestone Real Estate and the complex, Village Monroe as a choice for those thinking about renting.

Terrible for apartment management. As it seems true to trend, if you are in an apartment they manage they let AI respond to everything and you never hear from an actual staff member. This means that phone calls/emails directly to the office don't get answered. Our calls don't even get an option for a real person, it goes straight to a voicemail.

Rent with them if you like your water shut off every month, ignored noise violations, and the rent increase with the lack of follow through on reported issues.

Oh Ana.G you're amazing, anytime I have issues first one in my mind is her your doing a fantastic work. I have been living in my complex since 2014 , I used to disagree with a lot of previous team but now I'm not worried anymore since we have Ana .G. truly thank you ❣️ Again thank you truly Ana.G

I really wanted to like this place (The Woods apartments PDX) and give it another chance after all the power outages. I've contacted portfolio manager Vanessa about upgrading to a two bedroom and she doesn't respond to any of my messages or emails. She responded once saying "how can we assist you" and I haven't heard a word back. I even asked if there's someone else I can contact and still crickets. The portal has a "contact us" link, but no one ever responds. If you want to live in a place where people take you seriously, this is not the place for you. I'm so upset.

5/20/2026 I am writing to share my great appreciation for the exceptional service, and professionalism consistently demonstrated by our HOA onsite manager here at the Harrison East Towers, Ms. Leslie McCord. This role requires many hats, with competing demands that all require strong communication, organization, and great attention to detail. Ms. Leslie McCord is a standout, and exemplary in her role as a representative, both for our Harrison East Community, and as an employee for the Bluestone Real Estate Corporation. Ms. McCord has demonstrated comprehensive knowledge of what is needed to …

The staff are extremely helpful, since moving in in 2023, I was helped multiple times for various reasons. Lastly was by Ana Gonzalez by helping me with some worng fees until problem is solved and fees were waived.

It’s sad I even had to write this but honestly there’s only so much a person can handle there is cockroaches in the villa rose apartments on savage rd in Salem when we contact them to come out and fix it they claim that they have ok well I have pictures and videos proof that they have not there is still roaches everywhere in the oven in all the electronics even in my dogs sleeping area they affect us all they affect the health of me my dogs and anyone else who has to live with it there even coming out of the sink and bathtub drain.

We are grateful to Susan with Bluestone for her assistance with helping us tour, apply, and get moved into our apartment on a quick timeline to get out of an unsafe situation. We are very pleased with the quality of our apartment we're renting thus far, and it is clear that staff appear to really care about maintaining and updating the units to preserve vintage charm while offering modern appliances/fixtures. The community we've moved into feels safe, well-kept, and like staff are responsive to concerns. Would absolutely recommend working with Bluestone, especially Susan, from our experiences.

The move-out process has been about as bad as it could be. As of today it has been 36 days since we moved out, and we have not received an accounting of our security deposit return, nor any portion of the security deposit. This is a blatant violation of the law. When there has been any communication at all over the past month, it has been delayed, unprofessional, and inadequate. No Bluestone phone number gets answered no matter what time of the week or day you call; all calls go straight to a “high call volume” message. The person(s) currently managing the building (The Anita) have treated us…

My experience with Bluestone Property Management has been extremely troubling, marked by chronic mismanagement, alarming communication failures, and a complete lack of accountability from both the portfolio manager (Laura Goulet) and the residential manager (Troy Spivey) assigned to our building. One of the most egregious examples was the manager issuing an unnecessary “shelter-in-place” order for our entire building—despite the fact that the actual police advisory was for an incident half a mile away, on a completely different block, with no relevance whatsoever to our property. He manufactu…

Austrain is my man… talk to him today about some things wrong with my place and he actually listens to the problems. Thank you for hearing me sir

We have lived at the Encore for a little over 2 years. Taylor Coakley, the property manager, has been a life saver! Lightening fast responses when issues arise and has regularly stayed long after hours to ensure the problem is solved.

Besides the pricing of the apartments. Shout out to Austrain for letting me stop and chat with him over these rent prices because Oregon is getting high wish I could….

I had a conversation with Austrain. I wanted to give a shout out to that young man and thank him for explaining everything I asked and his patience.

I was told what a friendly building The Encore is prior to my purchasing. I have definitely found that to be true. But I have also discovered that the secret sauce to the ambience, tone, and maintenance of the building can be credited, in large part, to Taylor Coakley. She is not just kind and efficient but she is relentless in protecting our "home." Taylor has many residents who have become her friend, but she treats us all with the same respect... a respect sprinkled with kindness, but more importantly, consistent fairness. She is a Bluestone asset!

I’m a recent buyer and have been thoroughly impressed with the level of service provided by Bluestone—especially the on-site team. Leslie McCord, our On-Site Association Manager, has been absolutely wonderful to work with. Since moving in, I’ve had several repairs, including a full HVAC replacement. Leslie’s guidance and support made the process smooth and stress-free, particularly during the emergency replacement when she coordinated seamlessly with Sunset to get the job done quickly. She’s always responsive, and every inquiry is handled promptly and professionally. I also want to commend the…

I’m a new tenant in the Encore building I. The Pearl District. The building manager has has been readily available for question through my move in, and ongoing, through complete professionalism.

Bluestone cares nothing about the people paying the rent! I waited 3 weeke for an oven element replacement at Thanksgiving and Christmas and was informed they were short handed! I purchased the element at a cost of 90.00 and replaced it myself in order to cook Christmas dinner for the family! Have repaired or replaced , garbage disposal, heaters, water heaters, and clean the parking lot on a regular basis because they dont care about you ,, but,, they care very much about your money!!!

I lived at Bluestone's West Park Place property for a year. The management was always excellent, helping me with any issues I had or answering any questions. The maintenance team was stellar, very personable and quick doing great work. As a first time renter, they made my time very easy. Make your payments on time and leave the unit in good condition, and you will have no issues getting back your full security deposit!

I just want to give a HUGE shoutout to Austrian Taylor. (so hope I’m spelling that correctly) he is so amazing he communicated so well to help me understand the move in process. Just want to say thank you my day was not so good his energy was helpful 😁 thanks

Lake Village has been our family home for many years. Beautiful, clean and safe. We always had timely and efficient maintenance and friendly accommodations from the property manager Susan and Robert.

I've been at King Manor Apartments since July of 2023 and the new manager Susie she is amazing. She's helped me out a lot on stuff that I needed paperwork and stuff like that she's gotten homeless people off the property she's done amazing things and she deserves to be on site manager living here thanks again Susie for all you do here at King Manor Apartments

Ana was lovely, over communicated and made my move 10x easier and more stress free! Thank you Ana!!!

I am a current resident in an HOA managed by Bluestone, and my experience has been deeply disappointing, stressful, and unacceptable, especially as a disabled person entitled to legal protections under the Fair Housing Act. In May 2025, I submitted a formal reasonable accommodation request due to disabling health conditions that require very basic environmental modifications to my living situation. My request was well within the law, existing HOA bylaws, and Portland regulations. Rather than handle the request professionally and in compliance with federal law, Bluestone completely mishandled …

I would rate 1 star if it weren't specifically for Christine G. She was extremely compassionate and an immense advocate for my household throughout the process I will detail below. She 100% went beyond her scope to help right the wrongs of our situation; however, I feel that the lower rating is warranted due to the lack of protections, unclear and inconsistent communication, and immensely intrusive and often disruptive invasion of privacy experienced while renting under Bluestone. I would recommend that anyone considering renting a property managed by Bluestone prepare to invest in their own …

Bluestone says their hours are from 8am-5pm Monday-Friday but they never pick up the phone regardless of what time it is. I got ahold of their secretary and they were attempting to transfer me to the team, twice, and even they couldn’t get through to the team. I also have called at 8am before and their voicemail says “due to high call volume”. How many people could possibly be calling them at 8am??? It takes days to get ahold of them either by text or by phone call and they don’t have an email option. Be more responsive please.

The company is predatory and preys on the less fortunate. They are currently charging an $8 processing fee per month for those making monthly payments on an assessment. So in addition to the 7.1% interest the residents are paying to the bank, Bluestone is pocketing 12.8% of the loan for doing absolutely no work; a feat for an already terrible company. Imagine paying $1920 just to pay your bill online. That’s Bluestone management — avoid this farce of a company. Original: The company does not respond to basic requests, even after multiple emails and followups. I would avoid at all costs.

We feel Bluestone has misled us for the past six months and consistently avoids taking accountability. Basic maintenance has been ignored since day one and still remains incomplete. Every maintenance request requires multiple follow-ups, and I’ve had to stay home on several occasions because I can’t trust the work will be done properly. Most issues take months to resolve—and some still haven’t been addressed after half a year. This includes both President James and Director Evan, who have refused to respond to emails addressing the misleading promises and outright lies used to get us to sign …

As a new tenant, my experience in dealing with Ana Gonzalez (my property liason); has been polite and professional. She expedited my maintenance issue, before the end of the business day.

My experience so far at the crossings has been fantastic all because of the building manager Danielle! She's amazing and makes my daily life here more positive in every way! Kudos to her!

Garbage rental company. Save your money and rent elsewhere please!

Bluestone manager Brittany was absolutely kind and knowledgeable when it came to what I was looking for in an apartment. When the first apartment didn’t work I gave up, but Brittany informed me she managed multiple properties and was very willing to help find me the perfect fit! I’m a nurse and work 12+ hour days so the time I have off I treasure. Brittany got me in touch with Emily who was also a gem and her co worker. Together they collaborated and now I have found my sanctuary with a price point that won’t break the bank! A charming apartment built in the 1920’s right off of the bustling 23…

We lived at Lake Village for almost 4 years and had a great experience. Our interactions with Bluestone as a corporation were minimal but positive (best case scenario). Susan and Robert, our property and maintenance managers, were spectacular. They deserve 100% of the credit for our great experience over the years, and we'll happily refer anybody to an apartment that they take care of. They take such good care of their tenants, and the property. We will miss living there!

The Steward is an absolutely wonderful place to live. There is always someone available to help if needed. I have had a few questions on various occasions and spoken with Hana G. She is one of the most helpful person that I have ever asked for answers or small issues. Also, she is definitely genuine which few people are these days so I hope that she remains at her position for quite awhile as I know that she will take of anything that is requested by tenants in this building!

Amazing apartments to live in, beautiful view and surroundings, and Susan, the landlord, is the best I’ve ever had! She’s quick to get things done and makes sure the place is taken care of :)

We just moved into a rental house managed by Bluestone. So far it’s been a great move in experience and Chris has been great help with the move in process. He’s been very responsive with any questions that have came up. We look forward to working with Chris and Bluestone!

I have lived at Keizer terrace apartments for two years now. I just want to give Shelly Stone the property manager a huge shout out. She is the best apartment manager I have ever had. She's always friendly, quick to respond to emails, fair and just an all out ROCKSTAR in my book. If you are looking for a reasonable, safe place to call home in the keizer area, Keizer Terrace is the place!

As we prepare to move out of Steeple Townhomes, I wanted to share our experience from when we moved in last year. Our move-in date was delayed by an entire month due to construction delays. To their credit, Bluestone handled the situation fairly well by offering us a different unit and one month of free rent, which we appreciated. Unfortunately, when we arrived at the unit, it was clear it wasn’t ready for move-in. The place was filthy—there was sawdust in all the cabinets, takeout trash left on the kitchen counter, dirty floors, and even urine in one of the upstairs toilets. On top of that, …

The management and maintenance staff are great to work with, and very helpful! I love living here!

I reported to my manager Susan Leighty that the hot water in my kitchen started to run sop slowly as not to be usable. Robert inspected the problem and returned the next day with Clint and installed new faucet and valve. The system works perfectly now.

I have to give props to Bluestone and specifically Shelly of Keizer Terrace! I have rented from different management companies for well over 2 decades. And I have NEVER received the kind of care and attentive management like I do with Shelly! Never have I enjoyed renting (who does), but with Shelly, It's different! The property feels safe, comfortable, and family friendly! I just can't give enough props to the service and appreciation I have for Shelly Stone, she truly has made the difference in my rental experience, So Thank you!!!

I moved into an apartment and roxy helped me through the process and made it super easy. Highly recommend Bluestone especially if Roxy is your manager.

Robert and Saint did a great job, taking care of every repair that needed to be done. They fixed the cold water pressure in the kitchen, the dishwasher placement, cupboard doorclasps, the main bdrm door and then replaced the slats for the sliding glass door blinds as well as extending it out some so that they open and close smoothly now! They did all of this in a quick and efficient manner, working as a team and not creating a disturbance for me as I work from home! Hats off, fellas, for a job very well done! Diana Warnock

Wow this was by far the BEST interaction I have ever had! My agent Roxy was so understanding and helped me so much! Best experience I have ever had! So quick!

I have been a resident of one of Bluestone's properties (The Katniss in Sellwood) for several years and have had a lot of issues. I moved into the apartment in November 2021 and Bluestone took over as the management company in July (maybe August?) of 2022. The first red flag was that my lease was up at the end of October 2022 and no one reached out to me about renewing it. I reached out multiple times in mid-September and it took several weeks and multiple emails before anyone replied to me and actually sent me over the new lease. I justified that lack of response and communication as them ha…

terrible service for residents paying $1200 for a 330sq ft studio unit downtown portland. everytime i call with an emergency, I either get hung up on, or no help. my shower stopped working, on a Saturday, with nobody to call to help because they got rid of my apartments on-site maintenance manager without replacing him first. now I'm stuck without a shower until the weekend is over. Do not rent from this company unless you constantly want something to break at your property and not get fixed for days or weeks or months. genuinely who AM I supposed to call for a maintenance emergency, if the li…

terrible for getting help when you need it. EVERY single time I call to get help with something, they either never answer or will hang up on me. I dont know how I'm supposed to move out of my building when I can't get a human representative to talk to or even return a phone call. incredibly frustrating when you're paying $1200 for a studio unit and you're trying to move out. Do not recommend living in a bluestone managed apartment, if having on-site management or any management at all to solve problems is important to you. management is never around and never answers when you need help.

I have been living in a Bluestone-managed property for several months, and my experience has been extremely frustrating. For over four months, the majority of my building has been without air conditioning, which was clearly stated in the lease as a provided amenity. The temperature in my apartment regularly exceeds 85-90 degrees, making it unbearable to live in. Bluestone has shown a complete lack of competence in addressing this issue, failing to provide any meaningful solutions or timeline for repairs. Despite numerous requests for updates, Bluestone's customer service has been consistently…

The premises are beautifully situated. It is compact and clean. There is always a prompt reply to questions or needs that arise. On the whole a great experience so far.

I recently needed to change the lock at my home after losing my keys in a rideshare car, so I contacted Susan, the property manager, for assistance. She responded very quickly, about 15 minutes, and assured me she would send out a maintenance person as soon as possible. Robert came out the next morning to change the lock and was incredibly fast and efficient. Susan and Robert went above and beyond to ensure the lock was changed so that I could feel safe in my home again. Overall, I am extremely impressed with the level of service provided. They truly care about their tenants and are always wil…

Lake Village tenant (Update to Review) I just moved out of Lake Village apartments to be with my partner in another state. If it weren’t for my partner, I would have rooted myself there at Lake Village. It was extremely well kept, the property manager Susan was responsive and kind. She always looks out for her tenants. Her communication was clear, and she made sure to give notice for annual inspection weeks in advance to make tenants’ lives easier. I will truly miss living at Lake Village. It was the most peaceful, comfortable home I rented in the metro area. I highly reccomend touring and l…

I'm just here to shout out Sidney Rowe!! This month I'm leaving into my first apartment after renting a room for 4 years and she was attentive, communicative, and just an all around lovely person to keep in contact with through this whole process <3

Both Martin and Fae Peterson were incredibly knowledgable and helpful as I struggled to sort out my online access to AppFolio and Pacific Premier Bank. Their patience and kindness were extraordinary...as well as their quick response in getting back to me. --Johanna Thoeresz, Tanner Place #519

I live in a condo managed by Bluestone. They are doing a good job filling the concierge spots and taking care of the building. Thank you!

We've been through 4 or 5 management companies in our 10 years at our condo. Bluestone is by far the best!

This review is for Fae (assistant portfolio manager) over at Bluestone Real Estate Services- who manages the HOA of the condo complex I live in. Fae has consistently been responsive, friendly, and knowledgeable in all of our interactions- and the biggest thing for me is Fae communicates. Unfortunately many of Bluestone staff don't reply to emails. This sounds hyperbolic- but it isn't, I have never been left on read more than by other staff members there. So Fae has been a breath of fresh air! Overall Bluestone is probably about a 3-4, with the other staff in mind who don't respond or send app…

Natalie with Bluestone Real Estate Services is the best community manager in Portland. She is extremely quick to return calls and emails, is a great problem solver and is always helpful and friendly.

Natalie and our Bluestone team at Marshall Wells Lofts are outstanding!

Just moved-in and what a mess. The leasing agent didn't clearly give me the proper info about their portal, resulting in me having to drop off a money order to their Beaverton office. They have not returned my phone call about my payment not being posted, as well as removing the for rent sign and NOTHING for a week! For only two weeks of dealing with this office and it has been trash!

I have been a resident of my building coming on 14 years now. Natalie has been helpful with everyday tasks. Being blind, Natalie has been one of the resources i know i can lean on for help when i need it. Since Bluestone has taken over, things in the building seem to be on the up-and-up.

I loved living at dutch village for 11 years. Largely this was in part due to having an amazing manager, Susan Leighty Herman. She was warm, hospitable, respectful, courteous, accessible, professional, wise, discerning, expedient in her helpfulness, encouraging, and went far above and beyond-- making it a welcome, safe, well-maintained community.

Natalie at Bluestone has been AMAZING. Our building has faced a lot of aging issues and she's kept such a great attitude in the face of residents that don't appear to realize she's not an elevator technician. I think her grace under pressure has been so amazing and I cannot thank her enough. And Christian has been just the best dealing with our dumb issues we bring him. Plus, he's the honorary president of our cat's fan club. You both are AWESOME!

We've had a really postive experience renting from Bluestone Hockley overall, and our property manager is wonderful. However, as it has come time to renew our lease, it appears that our renewal rental rate is actually higher than it would be if we were new tenants renting a comparible unit in the building. This is honestly a bummer, as we've been great tenants for years. We will renew, because we love it here, but thought this deserved to be put out there.

I been living in a bluestone property for 1 year now, and Rick over at maintenance has been amazing! He is super helpful, attentive and provides amazing customer services. He has been able to resolve multiple request for us on short turnarounds. Excellent service!

They were proactive and directions for easy to follow for viewing the unit. The unit was clean and in good condition.

I am currently living in my second condominium managed by Bluestone. They have always been responsive to whatever questions I have had. Whenever there is any kind of problem, they communicate effectively and infomatively the status until it is completed.

I moved into my building at the beginning of 2024, and Bluestone Real Estate Services made the entire process incredibly smooth. But what truly impressed me was Natalie Lewis, the Community Manager. From the very beginning, Natalie was incredibly helpful. She answered all my questions patiently, no matter how small, during the move-in process. She's always friendly and resourceful, and whenever I've had any questions or minor issues with the building or community, she's been there to help right away. Overall, I'm happy with my experience dealing with Bluestone, and a big part of that is than…

Bluestone has been great. Our building has had some challenges over the last several months, but our on-site manager, Natalie, has been very responsive and as open as she possibly could be about the status of those challenges and the plans to get them resolved. I appreciate how willing she is to share the information she has, and how responsive she and the rest of the Bluestone staff has been to questions and concerns I have raised in the past.

I moved into the a Bluestone property almost 2 years ago and the only reason why I moved was because I moved cross country. I THROUGHLY loved my apartment in downtown Portland but what I loved more were the people behind the scenes, my manager Rick Arista is such a kind and gentle person but also he acted very quickly to get things done when I emailed him to talk about any concern I had. I felt very comfortable being there after coming from a “notice happy” apartment manager prior. As I was leaving I had the opportunity to meet Christine Gallina who is an absolute gem! She is the overseeing ma…

They are great team, they get back to me right away and resolve any problem, thanks to Rick Arista he is the best

Bluestone has treated us well and we love living here

I cannot say enough positive things about my property manager Roxy. Roxy consistently goes above and beyond to ensure that everything runs smoothly for us. Her responsiveness is unparalleled; she always responds promptly to any inquiries or concerns, no matter how big or small. Roxy's proactive approach is truly impressive. She conducts regular check-ins to make sure everything is in order and takes swift action to address any issues before they escalate. Her genuine care and attentiveness towards residents make a significant difference in creating a positive living environment. Overall, her…

0 stars if I could, if you're looking at any of their properties to move into I recommend not. they took over management of my complex and have been nonresponsive on requests, never are in the office during hours they told us would be, and will cancel your requests without contact like when I got locked out of my apartment. They don't answer any of their lines no matter which options you call or press despite being open 8am to 5pm weekdays, you will only get their outsourced maintenance line who says they'll call back and does not.

I just moved in on Jan 24th & they had taken over 700$ of my money & won’t answer my calls now.

We have been residents with Bluestone for over five years. While some of the experiences have been mixed, we have consistently had phenomenal service when working with Rick Arista. Most recently, we were one of the thousands of residents here in Portland that were impacted by the ice storm, and lost all water to our apartment. Rick worked tirelessly to connect with different vendors and get a fantastic contractor out to get our water back up and running.

Glad to have Sylver as property manager at my apartment complex. I just got a covered parking spot and she made the process quick and simple, and gave me an easy way to communicate with her if I needed anything (which is nice because in my past experience, it can sometimes be hard to get into contact with property managers).

I currently rent in McCormick Pier Condos Here is my experience. The HOA is managed by Bluestone. “Do NOT rent or buy here. You will be completely ignored by the HOA and property management company. I am renting here currently and had plans to buy a condo. This place is rampant with Airbnbs and there is nothing you can do. I’ve been sleep deprived for months on end depending on the Airbnb guest. I’ve had a guest scream at me when I tried to talk to them. An HOA board member told me to stop calling security, even after the guest screamed at me and said “what do you expect everyone to follow a …

Of all the property management companies I have rented from, Bluestone is by far the best experience I've had. Only reason for leaving their Sellwood apartments was to move closer to work in Vancouver. No complaints whatsoever. Thanks!

From a tenants perspective these guys are the rock stars of property managers. The property itself is clean quiet and well maintained and If something breaks inside your unit it's easy to report online. Also, the maintenance guys are top notch and I've never had to wait more than a day. However If you have a specific question that used to pretty difficult. Ive tried emailing calling, leaving messages- Even snail mailing- and got no response. Pretty frustrating but even worse very time consuming Then one day, somehow I got a hold of Rick Arista and everything has been smooth sailing since! …

This company is the definition of fraud. I rented a property in Portland OR from them. I paid two months of security deposits $3700 total to move in. I was a small business owner and due to the COVID lockdowns my business failed. I informed this company I would move out immediately (which I did) and I agreed to let them keep my security deposit to make up for the early move out. Almost two years later they are trying to collect almost $4000 from me, which I will 1000% dispute and seek legal help for. They kept my $3700 security deposit and still are trying to collect another $4000 through f…

My husband and I recently started renting a house through Bluestone. We've moved quite a bit in the last 5 years and this is only our second time not renting from a private landlord. We were overall nervous about renting through a property group but Dave worked with us throughout the entire process and answered our millions of questions timely. Working with Dave has been great and we are so happy in our new home!

Absolutely amazing!! Very helpful worked with Chelsea and Lisa they are so quick to respond!! Even when they are off the clock!!! Highly recommended!!! Renting through bluestone was a game changer thank you so much I look forward to renting through bluestone for many many years!!!!!