Community Management Inc Reviews

Kaerena Van Riper, a CMI Livability Manager, is friendly and responsive in her communications with homeowners. She demonstrates tact in informing homeowners that attention is needed regarding some aspect of their property, e.g., a leaning fence in need of repair. That is important because homeowners can be a sensitive lot. I think Kaerena strives for excellence and, as such, she represents Community Management very well.

After 40 years in the condominium management industry as a manager and company owner, I know a good team when I see one! Community Management Inc. (CMI) manages The Avenue in The Pearl District in which I have a unit, and I recently put them through their paces with a move-in, appliance delivery, getting new fobs and garage door openers, and seeking vendor recommendations. At every turn the CMI team, both in the office and on site, was helpful, efficient, quick to respond, and professional. Condominium management is a service industry: the team at Community Management Inc. has service down …

CMI is off to a nice start here in ORENCO Station. Appreciate the timely communication and today was greeted by a very friendly CMI worker named Rick - here to power wash the front steps. Nice surprise after the previous company refused to continue power washing the steps as part of what was bi-annual maintenance. thanks Rick & CMI!

The accounting department realized my issue and took immediate action to correct the problem.

If I could give this company 0 stars I would. They took over our HOA and have been fining everyone for the dumbest things. They target certain houses for specific things, but let other houses look awful. Houses have giant skeletons in the lawn but certain houses can't have bikes against their garage? Get a grip. Houses are stuffed with junk in the front lawn, but some houses get fined for dandelions? They target people and then push fines on them like crazy and sending them to collections while other peoples houses look like trash. CMI needs to figure it out.

CMI took over as our communities HOA and sent out lotices late in the month after the monthly HOA payment was already sent to the prior management company. CMI then added late fees and are billing one month in a rears intead of getting the last payment from the previous HOA and making the account current. Requests for formal review the HOA board go unanswered. Do NOT use this management company. -Edit/Response... CMI has responded but has denied my request to waive fees. They have been slow to respond. Its over a year now. If you have a HOA board please do not use this company. I'm have…

6 weeks ago someone or persons broke into our laundry room and spray painted and we were told, damaged the door so our laundry room is now not available. Calling multiple times got message machines, no responses and I called main office. They said working on it!! Well 6 weeks later and many phone calls. They want the HOA FEE but when things like this happens they are slow to respond and quick to increate the properties cost to live here. I’m here 5 years and HOA fees have been increased 3 times. Not happy and buyers beware!!

CMI never responds to email notifications but pushes phone calls to voicemail. They take advantage of ignoring needs from homeowners, part of the issue is the HOA for choosing this company but as a homeowner this is our source of trying to resolve issues. It's funny how they are very responsive during this forum to justify themselves but yet behind the scenes do not assist properly. Be warned.

I have worked with CMI for many years (both as a vendor and a property owner). I give CMI and it's property managers the highest possible rating in experience and professionalism. A great company to work with !

Adding to my previous review due to their response. They somehow found the time to respond to this review, yet don’t have the time to respond to the six emails I have sent since December. It’s not that I don’t agree with the fees, it’s that I would like to know how and where the money is being spent. I have asked multiple times for clarification on the budget newsletter they referred to in their response since the newsletter itself does not provide much information. They say that their policy is 48 hours to respond to an email, however, it sounds like there are multiple homeowners in the build…

Hired a company that a fence where I live, they left hazards from the job site behind and cmi didn’t check the work after it was done and my two year old got HER NECK CUT by a tight wire going from the fence to the ground and told me to bug off when I emailed them, and now they are coming after me for how many motorcycles I own. HORRIBLE COMPANY

Erroneous charges. No explanations. Impossible for a homeowner to get a hold of anyone at tue office. And if you do, they're "solutions" are little more than a shrug and a brush off.

I manage an apartment in the Avenue Lofts on behalf of my son. The Lofts buildings are managed by CMI as the HOA representative. Recently I had an emergency issue involving a cleaning brush hopelessly stuck in a ceiling mounted dryer vent duct at the apartment. I contacted Denise Bower at CMI and she was incredibly helpful (and sympathetic) in helping me solve the problem. She provided a personal reference to Baron Adams at JK Kelly Company who was able to remove the stuck brush and allow the dryer to be used again safely. Denise provided great service and assistance while my problem was being…

Update regarding CMI response: I understand the board needs to make their decision and that takes time outside of CMI's control. My issue is lack of responsiveness/giving details and expectations about how the process normally works. An email saying "we received the additional info, sending that to the board" for example goes a long way. I don't mean this to come off as hostile, I genuinely hope they can improve their communication and responsiveness for the sake of my and other communities, but the approach for my situation has made it more difficult than it could be. I have pending urgent (…

This team deals with tough situations professionally and effectively. Glad they help manage our HOA.

As a new condo owner with many questions Michelle was great! She was patient and took time to answer all my questions. A great employee!

Alex McCaffery has been such a pleasure to work with over the last year. He has such a great understanding of his properties and how to keep the associations at their best. His knowledge of HOA and working with the Boards is top notch.

This organization does not do a good job managing properties. They have high turnover in their staff. We own a condo and getting information from them about the property we as an HOA pay for them to manage has been like talking to a wall. They basically take the money and the person assigned to your property takes zero accountability for anything. We went back and forth with a landscaping company CMI won’t come to manage vendors they say talk to the board the board says CMI is paid to manage that work. Ok why are we paying CMI then? If you want a good property manager look elsewhere unless you…

Great support for our HOA. Thank you Alex and team!

Alex has been absolutely a five star help these past few months as we have struggled through the chaos of our revolving door board members. He has been extremely helpful and patient with the new inexperienced members and we appreciate his going the extra mile to keep us on track. We have overwelmed him with emails and phone calls and he has never once complained. Thank you Alex for a job well done!

I was able to put in a request to stop Click pay payments for my monthly assessment, due to selling my townhome . and the additional payment they took last month will be refunded. my initial error, just did not understand how to navigate their system.

Updating my review because it has been yet another week. CMI still has not been able to provide me one of the garage door openers. (I requeste two and they only sent one.) Although CMI does NOT respond to phone and email requests in from home owers - they immediately respond to bad online reviews with "flowerly" responses to make it look like they are acutally contrite and care about providing quality service; but in my case they did not seem capable of fixing the problem. I should add that their online review response was misleading. They said my comunications were sent to someone who n…

Megan has been very helpful in providing me with needed information. CMI has been good to work with.

This sorry excuse of a company needs their licensing stripped as they repeatedly put the health and safety of residents at risk. They will mess up everything from fire safety plans, neglect to replace fire extinguishers, lock residents out with new entry systems that they botch the transition on, a "planned" boiler replacement that left residents without hot water for over a week, and the list goes on and on. The latest is after said boiler replacement, the water is running much cooler than before, which raises a risk of Legionnaires' if the new tank isn't maintaining a hot enough temperatur…

Pretty poor management. I have never had anyone respond to my emails, employees over the phone are incredibly rude and condescending (when you can get a hold of them). They never give notice for projects (they notify within 3 days of projects, which is really unfortunate if you have to travel for work a lot like I do). I don’t recommend community management.

The concierges were most likely answering numerous calls , so I called a building neighbor to find out the extent of the outage. I have a small battery operated light, so managed a shower and dressing in those otherwise dark rooms. So glad the elevator worked, as I had a luncheon date.📆

When I went down to the East Tower Lobby to find out what was going on, CJ--who, of course, was trying to explain to many of us what was working & how, had a moment to open the courtyard door so a couple of us could walk up the stairs to the 3rd & 4th floors. Gary & I went out for a long walk. It was a great relief, not long after we returned, to have the lights go back on again. Fortunately our freezer stayed cold. From our point of view, CMI dealt with this very well. Thank you.

We were informed by PGE several times. The situation was handled well. The concierge staff were well informed and helpful. Glad the power is back on!!!!

The manager Kim Hillpot assigned to our community's HOA is dismissive and unhelpful. She will escalate legitimate complaints of simple errors or concerns that need to be corrected into arguments. She always turns it into never-ending passive-aggressive email exchanges where she can avoid doing any work (but the boss probably thinks she looks real busy writing emails!) Yes I have a problem that's why I'm contacting you. Kim is the one consistently telling me what she can’t do. She can't help and then sends rude little digs back making out like you are a problem for asking them to do. their. jo…

Poor attitude and confrontational. Carmen refused to give me my package, a package with my name on it. Hubcity managers need to help Carmen find an acceptable attitude for a position that deals with human beings. Otherwise your business is at risk of losing your residents.

Connor Bendt is an extraordinary talented and dedicated concierge. He is constantly in pursuit of ways to improve the life and function of the inter workings of the Atwater Condo. Forever cheerful and helpful to all that live in or visit the building.

We are so lucky to be in a condo where the management of the building is supreme. I have to also call out the lead Concierge: Connor! A remarkable human to every resident; caring and beyond efficient! He is part of our family.

I live at the Atwater Pl in the SWF. Our lead concierge if Connor. Brenda. He is beyond exceptional approaching every issue with an upbeat solution. He makes it a joy to come into our building.

I want to give a shout out to our fabulous concierge, Connor Bendt. He is always taking care of the residents of the Atwater going far and above his responsibilities. He keeps this complex building running smoothly and has a wonderful attitude. I don't know what we'd do without him!

We all know Connor Bendt is a top-notch concierge. I appreciate his multi-tasking skills that make everyday life at Atwater Place go. When there are bumps in the road, he tackles them head on in a way that gives us reassurance that all is well. Today's world needs more Connor Bendts!

I would like to thank Connor Bendt, lead concierge at Atwater Place Condominiums for his amazing work ethic, compassion and efficiency in his day to day tasks. We have been experiencing a very complex time at APC due to upgrades in our secure entry system, window washing and painting all common areas in the building. He continues to be pleasant and helpful under pressure and we absolutely could not complete all the work at hand without his presence. Bravo Connor

Kudos to Connor Bendt, Atwater Place's Lead Concierge. This month alone he's had to deal with ice, absence of garbage service, interior painting, new security system install, window washing, and who knows what else. Through it all, Connor manages to handle the owners' relative nit picks with a "will do" and a smile. We are truly blessed to have him here.

Our lead concierge, Conner, has done a fantastic job in the last few weeks, multitasking a heavy workload with major projects kicking off and still dealing with residents, packages, moves, and contractors. Kudos!

Connor is the concierge at Atwater Place Monday-Friday 7 am -3 pm. He is kind, caring, knows everyone's name, remembers your conversations with him and asks about you. He has weathered quite a lot these past few weeks--painters, window washers, and new security system installation. He is just great.

I think that Connor Bendt the CMI lead concierge for Atwater Place is terrific. He is hardworking, polite, friendly, and demonstrates a ton of initiative. We greatly appreciate Connor as well as John and Jesse at Atwater Place.

I just want to say how much we appreciate Connor Bendt at Atwater Place. He is always so helpful, friendly and eager to help us with issues needed to help my husband and I each day. We just love him and his dedication to his job. We give him 5 🌟