Gateway Property Management, LLC Reviews

Whatever you do, don’t rent from this company. Just take a look at how they respond to reviews and you will see how the would treat you as a tenant. Yucky!

The only good thing about this company is their maintenance guy, Rick. Don’t rent from these guys. Take the other reviews serious

Terrible communication from Gateway. Upon move-out they kept a portion of our deposit and wouldn’t reply to my requests for clarification. We left the home better than we found it and impeccably clean. Trying to get someone to give us accurate information about how our deposit would be returned was an issue as well. We had consistent issues with accounting. Upon move-in they recluctantly let me come to the office which was located at a busy Portland address with no parking and bared up windows to provide the deposit and the person that was at the office wouldn’t even open the door. They were s…

Super quick resolve to my issue. I put in a meld request, and my issue was addressed and resolved by noon the next day! Also side note: I'm really surprised some of the negative reviews im seeing for Gateway Property Management. I've rented with them for a little over 2 years and I've had a really great experience. Any time I've contacted them, needed help with something, or an issue resolved they've always been accommodating and easy to get ahold of. Any time i've needed maintenance, they send someone over and my issue is resolved usually within a couple days at most. I cant think of a singl…

The team is professional, responsive, and always helpful whenever I have questions or maintenance needs. The property is well taken care of, and I really appreciate how smooth everything has gone so far. It’s made renting here feel comfortable and stress-free. Highly recommend!

terrible and flaky and rude. look at their responses to other people in the reviews. most companies say we will try and do better but they just have snide remarks and think they can't do wrong. will never live with them again because that attitude crosses over into everything and nothing gets done or is sincere

My husband and I toured a townhome in April. Clearly there were some maintenance issues right away, which I wanted to address with Gateway Property Management. Nearly every sink had existing water damage underneath, the dishwasher was moldy and rusted on the inside, there was a lingering urine smell, along with several other issues. We didn't get our questions answered, instead we were sent an application. Knowing we could have made things work, we submitted our applications and paid their fees, thinking someone would then talk about issues prior to us moving in. We were approved right away, …

Our experience has been very positive since moving in. Our meld tickets get address in a timely manner and are always communicating if there is any changes.

If you rent from these people make sure your unit is clean and habitable before signing any lease. This company would not fix persistent black mold growing from the wall behind my toilet for the entire 12 month lease that I stayed in. They also did not fix a wall getting wet from rain in the unit, just sent a guy out to look at it and then the wall would continue getting wet with enough rain. Totally unprofessional and borderline illegal behavior is conducted by this property management company. They do not care about following state codes or health policies.

My experience with Lauren and Mallory have been exceptional. Moving to a new place is stressful and I appreciate Gateway Property Management for being proactive in resolving my needs in a reasonable amount of time. Thank you 😊

Yes, most property management groups are not great, but Gateway is by far the worst group I have ever experienced in my 15+ years renting. Renting from them was a total nightmare- very prompt and communicative before we signed our lease, but then they disappeared. Our apartment was filthy when we moved in- our unventilated laundry room downstairs reeked of animal urine from previous owners. I lost track of how many maintenance requests we sent in re: breathing in ammonia from animal urine. I felt like I was just sending emails/maintenance requests into the abyss. Oh, but when I emailed that sa…

Plenty of parking space.

My meld request was done in a good timeframe, I understand things change, schedules change, however the team made it easy for me to communicate with them via txt and kept me updated with changes.

I liked living downtown Woodburn, but in the summer it gets so so hot. I was literally getting sick from the heat and you cant put window units, just portable air conditioner and their expensive.

I lost my father last month and had to take a paid leave to support my family, and gateway pdx rep named Mitchell Freed not only gave a very insincere attempt at condolence, but they would not allow me to split the rent payment into two payments citing that they could not be flexible regardless of circumstance. Frankly, I think the loss of a parent warrants some level of human decency and compassion. I would understand if I asked for the rent payment to be waived, but I simply requested to pay it in two parts. I pay early every month and have otherwise been a solid tenant. If you are looking f…

We have almost been leasing a property for a year now, & the service is horrible, nothing gets taken care of in a reasonable time frame. Last May, it took the company 8 days to get heat & hot water on. A month to get the company to give me controls so I could use the stove & the dishwasher was trashed; they had to replace it which took additional time. No information was given to us on how the oil furnace works, as a result, we ran out of oil & used a company they suggested which was almost double of what I later researched, only to find out that we had to pay a technician to light the furnace…

I enjoy renting from this company.