Legacy Property Management Reviews

Legacy manages 9 units I own in Portland. Property has some challenges. They meet and beat expectations. Stellar company all the way around. I manage 1700 units in San Diego so I think I know property management. Highly recommended to any owner.

Pretty terrible. If the property manager is actively concerned when people are putting unbagged trash into the dumpster BUT they act like they’ve never managed a property before when we have multiple units with leaking roofs you know they don’t even slightly care about taking care of you as a customer. Only move into one of these properties if you can afford a lawyer when you move out because this is the kind of place to charge you for anything and everything.

Think Twice. Protect yourselves from coming to rent at this property management company called legacy at tiger York apartment because they harass Individuals on housing who are homeless single Mother's with domestic violence grants, who survive domestic violence and discriminate against housing vouchers and will give you the runaround and even block housing inspection by simply not showing up For the inspector to meet them and then having to have housing reschedule, the inspection.And then they fell inspection for black mold in unit number 44 and without telling me , they switched me to a th…

I had a an extremely frustrating experience dealing with legacy property management. From start to finish , there lack of professionalism and responsiveness made what should have been a straight forward process unnecessarily stressful. Communication was inconsistent at best emails and calls often went unanswered for awhile and when I did get a response it was vague or unhelpful. Basic questions about my lease and maintenance were either ignored or met with generic replies that didn’t address the issue. What stood out most was the lack of accountability. There was no sense of urgency or owner…

DO NOT RENT FROM THEM!! My family of 3 moved from Arizona to these apartments and ended are lease the soonest we could. We were informed these were townhomes to arrive to a 1 bedroom upstairs apartment. Due to lack of communication with management. There was mold in the bathroom and roaches in the apartment. When brought to there attention we weren’t given an apology or any compensation. They asked us to pay MORE to leave with zero understanding of there mess up! We barely had trash in the time we were there and got charged 400$ in trash. They scam you off money. DO NOT RENT IF YOU ARENT SECTI…

Rude and unprofessional staff in office, didn't have the courtesy to even politely answer questions on paying rent! Thankfully our landlord dropped them as the property management company within a few months.

Something needs to be done about the parking the neighbors in six a have six cars. They’re buying them at auctions and they wrecked and they’re parking them in the front parking area with no no parking decal.

DO NOT RENT FROM THESE SCAMMERS!! We lived in their apartments 3 years and didn’t get ANY maintenance or inspection. A tree fell on our car TWICE. They switched to assigned parking randomly and gave one of our spots to someone else who works for their company. Our other spot I have about 10+ pictures of LEGACY VEHICLES parking in it. Their parking situation got so bad that I had a man banging on my door harassing us for parking in his spot temporarily (being that someone parked in mine), claiming he works for them! The apartment came with no screens, the front door handle fell of the first 4 m…

Worst management I’ve dealt with thus far, one star is a stretch. I lived in my place for over 7 years and things went downhill once they took over. Roach infestations and mice in the walls due to their lack of movement on tenant complaints. It takes forever and a day for them to come and actually resolve an issue but they’re quick to up the rent and make us all pay for extra garbage cost due to other tenants dirtiness and never had 1 upgrade to my place since they took over. I finally moved and got charged for carpet cleaning when they’ve been putting in new carpet for tenants moving out that…

I needed a new bathroom fan, and maintenence man Colby got to work RIGHT away. He replaced my fan and treated my ceiling for mold. Polite, professional, quick. Thank you, Colby!

Colby was extremely helpful with problem solving several issues we had with our patio door. Bryson was also super helpful with issues in our bathroom.

Colby from the maintenance team was awesome! Very fast and super friendly!!!

Jared has helped us with moving into our new place. He made the process so simple and stress-free! He was very quick to respond to any of my texts or inquiries, and even helped take out a wood stove that we didn’t want in our unit. He has definitely helped to assure us that we will be in good hands during our tenancy here. He is a great asset to Legacy!! :)

Thank you to Colby the maintenance guy that came out today and got my hot water working and also for informing me what need to be done to get better water pressure. Colby was fast, efficient, knowledgeable, very kind and professional. When I need maintenance to come out I will definitely be requesting Colby. Thank you Colby.

Colby from maintenence was great a fixing a mailbox issue that i had at move in and now i can finally rest easy with the mail being delivered on time

Colby did a wonderful job on some maintenance I needed...thank you for the friendly fast service!!!!!

Colby was very fast on fixing the leak and very patience on waiting for me to get to the apartment 🙂

Colby was quick on fixing our lock and had great communication on how to drop off the new key. Even went as far as to send a small video of him doing so. Thank you Colby!

Thank you copy for fixing my liet you good workers thank you so much ❤️ 😊 🙏

Colby with the maintenance team did a great job! Super cool guy and very professional. 10/10, hope he’s available for any future fixes i might need to my apartment! Thanks Colby!

Leo with Easy Breezy LLC was amazing!!! My patio door was broken and him and his guys installed and upgraded it in no time.

The experience is very good Gabby helped us all the from the beginning until we moved in. Definitely recommend. And big thanks to Gabby for helping us find the perfect apartment ❤️❤️

Colby just came and fixed my broken door knob. Great dude, very courteous, and fast.

Bryson is a very good employee, he’d get the job done and he’s very trustable. Love his work!

My over the stove top lightbulb had rusted into its socket. Israel, the maintenance servicer, came to fix it. He was exceptionally professional and friendly. He fixed my light bulb, cleaned up and made sure everything was good. Legacy is lucky to have him.

Very fast communication from the maintenance team. Colby gave me a call and fit me into his schedule same day and fixed the problem. Very sweet guy.

Hey Colby one of your maintenance crew members came out to 760 se cedar street apartment 4 and did a great job addressing both issues.Completed within a timely manner and was very polite thanks

Colby and Bryson were absolutely amazing! They were very friendly and knowledgeable. Quickly identified the issue and fixed it up in MUCH less time than I expected it to take.

At Legacy, I love their maintenance crew. They are very timely and getting work orders sent in and having vendors show up when they are needed thank you Milli and her team.

At Legacy, I love their maintenance crew. They are very timely and getting work orders sent in and having vendors show up when they are needed thank you Milli and her team.

Colby, did a great job on my bathtub, fixing the leak and drain! Also the pull chain on my fan!!! Thank you

Colby on the maintenance team has gone above and beyond multiple times to fix issues with our unit. Most recently he responded immediately to our maintenance request, offering to come after hours to fix an interior door because it was a safety issue for our toddler. He was friendly, prompt, and did a great job.

Coby came and did a awesome job On the work order 1-28- 26 at 5971 Park Place North Thank You

Israel came and took out my old dishwasher that wasn’t working and single handily removed it and installed the new one the same day and was professional and did it in a timely manner

Coming through to give a 5 star review for Kolby ! Such a great and respectful guy he did an amazing job coming in and fixing the ceiling !!

Israel is the first maintenance guy who has been beyond helpful with repairing appliances. Not only in a fast manner, but to where the quality is better than when I first moved in! Great communication as well, and positive attitude I 100% recommend him, he is awesome ! :))

I had a very good collaboration with the Legacy team. The agent was very open and sociable, giving me all the details I needed without any pressure. The apartment is impeccable and everything went flawlessly. Thanks for the help!"

Colby cheese realizo un buen trabajo en el departamento y compuso todos los problemas que le notifique, excelente servicio 👍

This is the most unprofessional company I have ever dealt with. From the office calling back and cussing at us, to making tenants live with roaches.

Had some maintenance a couple of weeks ago and the team did great! They were very efficient and professional.

Colby their maintenance tech is a great guy, friendly, knowledgeable!!! Great team!!!!!

Israel, a maintenance technician from Legacy Property Management, was outstanding. He came out in the evening to replace my baseboard heater and was prompt, professional, and genuinely friendly from the moment he arrived. He did excellent work—quick, clean, and clearly done right. What really stood out was his consideration: he specifically mentioned he wanted to make sure I was taken care of because it was going to be cold tonight, and he meant it. It’s rare to get maintenance service that feels both efficient and caring. Israel made the whole experience easy and reassuring. Huge thanks to …

Colby fixed my clogged drain with ease!!! Even gave me his tool and walked me through how to fix it myself. Great experience very efficient and fast.

I've had an issue with my garbage disposal for a while now, and Colby just showed up and saved the day. He came in, checked out the disposal and immediately handled the issue and got it resolved. Definitely a Grade A technician!

Ez and Colby I really appreciate these two doing everything going above and beyond to take care of me and my family thank you gentlemen

Colby was very friendly and so fast in responding to my maintenance request on a Sunday afternoon. Super grateful to have my heat fixed so quickly😊

Shout out to Colby for fixing my garage door! I’ve been struggling for a long time to get this door replaced Colby got it done on the first attempt. He also added a downspout to the gutter near by so the water won’t splash on the door anymore. THANK YOU COLBY

The maintenance people go above and beyond to ensure our units are safe and liveable, I very much appreciate the hard work, and dedication they put in for their clients. Colby came through after hours when my door was broken into in the middle of the night. Thanks again 10/10 would recommend!

Today we had our Handyman Israel from Legacy Properties Management who came by and fixed our toilet. He did "EXCELLENT WORK" and was very helpful and friendly. Thanks again for the awesome work done today!!! 😊

Colby and Tony did amazing job on time professionally done and communicating 100% and respectful

Thank you, Colby from Legacy property management for fixing my heater when he came in. He was so sweet to my cat Ozzy Green and my cat also loved him so thank you sadly I wasn’t there for the installation working but he kept giving me updates and told me what was going on. He was very respectful and very awesome to talk to on the phone. Thank you so much

Colby came and got the work done.

Cobly the from maintenance that helped us figure out what we needed the windows from super cool and friendly and very nice give cobly 5 stars and he fixed the gate in backyard and he also fixed how difficult it was to close and open so he made it so it’s easier to close.

The absolute worst possible maintenance department. I noted 2 major issues before I moved and they informed me that they would be fixed before I moved in. That did not happen, and I am now 5 months into my lease with no repairs made still. My sliding glass door in my living room FELL DOWN ON ME... and they have zero urgency or concern. They ignore phone calls, emails, etc. They will not provide direct phone numbers to anyone that can move these repairs along. I have warned them that I will no longer be paying rent, and they still won't respond. DO NOT RENT FROM LEGACY PROPERTY MANAGEMENT.

I have never experienced a management company that had this many communication issues. I’m truly appalled at the way all of my issues with my apartment have been handled over the last six months. If you have the choice, do not rent from this management company. They are just money hungry and don’t care about you. Im a single mother and part of the main reason I wanted to live in Highlander apartments was because I was told that there was not only one but two laundry rooms available to tenants and I was even given the door codes for them just to find out that they have been closed at least a mo…

Colby gave me a great rundown of my mold issue and was very friendly! Great customer service from this guy

Colby did amazing!

If I could give 0 stars I would. What kind of landlord and maintenance manager lets a tenants apt flood continuously for 2 weeks with no sense of urgency whatsoever? And keeps pushing back maintenance appts through a useless app that doesn’t inform any of the maintenance to check the status of apt maintenance orders. I’m going to take legal action against this company because this is completely unacceptable. Now the apt is flooding for the second time and guess what the after hours maintenance number doesn’t work? Mind you water is leaking from the electrical outlet for the second time. Btw th…

Colby was amazing efficient and on time definitely made me feel like a priority and ensured my problem was solved. Thank you Colby

I appreciate Israel coming out after hours to help us with an old ventilation system that set off our breaker. He carefully explained what happened and provided follow up steps to get us squared away.

Moved into a Legacy property recently and had a couple maintenance issues that needed addressed shortly after move-in. Put my requests into the online portal and got a call the next day from the Maintenance Coordinator, Marcello. He was very helpful & professional. Got me scheduled right away. Offered to send maintenance out the following day, but due to my availability (with pets & requesting to be home at the time the work is completed), he got me on the calendar for later the same week. Day of, I got a call 40 mins prior to the appt time to confirm. Maintenance tech Colby showed up on time …

Colby was amazing today! My daughter and I often have maintenance repair conversations because none ever actually know what their doing. Not Colby, he was knowledgeable, kind and his attention to detail is worthy to be praised! Thank you Colby and thank you for cleaning up after yourself, that is also very rare. Ask for Colby! He's the man, maintenance man. 😁

Israel is the best maintenance technician I've ever encountered. All my lights were going out and my toilet was leaking and he has promptly fixed all issues and was very considerate of my animals and my space. He explained what he was doing as he was working which is greatly appreciated. Very friendly, professional and caring. He deserves a raise for going above and beyond every time he has worked on my unit.

I had a water backup in my unit and my kitchen and dining room area flooded with water and smelly residue and Legacy Property Management sent out Leo from easy breezy cleaning I need to take care of the issue cleaned every surface and left it looking brand new thank you so much legacy..

Leo from ezzy breezy came to finished the last few tweaks on our apartment, very efficient and friendly his help was very much appreciated.

Legacy has been great, I’ve lived here for almost 5 years. They are timely and personable and they try to add a human touch to it even though it’s hard in property management. They will work with you the best they can in my experience! We haven’t had an onsite manager in some time at the York but Gabbie came in a cleaned up the property so much! She’s on the trash which has been a big issue here and is super quick to respond any issues we’ve had. We definitely appreciate having her here!

Ron from maintainence reprogrammed our door, quickly and timely! Thank you, Ron 10/10!

Great play to rent and live. The management is very helpful and quick to respond to any of concerns

As a heavily pregnant lady, nothing can be more frightening than the prospect of a possible electrical fire in your apartment. Our outlet when installed by our old property management company was incorrect in our bedroom-So you can imagine my surprise when it started popping off like the Fourth of July! We sent in a maintenance request, and even though it was after office hours we got thorough and quick communication from management and maintenance. Israel was dispatched to our home abode, showed up earlier than projected which was an even bigger bonus, and replaced it promptly!! We feel so mu…

Really appreciated Israel’s professionalism and help in solving our apt’s issues.

Been without heat two weeks. Prop manager promised the issue would be fixed when we moved in, in JULY. It’s now October and cold, they’ve ignored my request to have it fixed.

Again another update- When you call frustrated about being ignore, the lovely Patti will call you back just to talk shit instead offering to help. She WILL be rude and blame you for not knowing their their up to date staff list. Not a single shred of professionalism in this company. **HANDS DOWN THE WORST COMPANY AND THE EMPLOYEES ARE A TERRIBLE AS THE BUSINESS AND PROPERTIES THEY KEEP. I will never ever again do anything that has anything to do with Legacy Property Management. Hundreds of fruit flies, roaches, maintenance that shows up and does nothing, if they even show up at all. All they …

This review is strictly for Carlos the maintenance man!! He was very kind and patient.

When I first heard about how the apartment building would handle maintenance requests, I was nervous. However, this company has handled every request I’ve had very well. The whole process ran smoothly—the maintenance workers who came to my home were very professional, on time, and knew what they were doing. The process gave me control over the scheduling and communication, which was great. I highly recommend this company.

One of the most horrific situations, after Legacy management took over Madison Apartments the environment became very dangerous. Nick Suisville refuses to enforce any rules or tenants rights unless he likes the person. I have been spit on, had a dog sicced on me, has a machete waved at me while telling me my child and I won't be in this building for long, had two tires slashed and my car egged, and the entire property is surrounded by feces and urine smell that they continuously make excuses not to clean. Often the trash situation becomes wildly out of control and the excuse is always "I don't…

israel was very kind and helpful! he let me know what he was doing and what was happening and fixed the cabinets quickly!

Our apartment we rented in Portland wasn't cleaned when we arrived. The ceiling fan had years of dust and dirt buildup, the windows had crushed bug guts, and there were Q-Tips and used face wash under the sink showing they hadn't even bothered to sweep the place. We attempted calling Nicole and Amethyst for months after for help and were put off and off. Until the matter was completely dropped. The apartment wasn't the one we were shown or promised. The listing said it had new appliances and when we put in a work order for how bad and outdated everything but the stove were, they spray painted…

维修非常好，非常及时👍

Just moved into the Willow Apartments to be greeted with roaches. I feel very betrayed the management lady should have been transparent about the previous tenants having a roach infestation here, which would of gave me the opportunity to go with Renting or not. since I was in a dark about everything I brought it to her attention, she played stupid saying oh I wasn't aware of the issue. ma'am, you're the one that handles scheduling. And any other issue so you definitely was aware of the roach infestation if they didn't want me to know, they could have least picked up the dead roaches.No mat…

Israel was super kind and friendly when he came to take a look at our washer and dryer. He quickly found the issue and resolved it in a timely manner. I’m super pleased with today’s work.

My dishwasher intermittently had issues, which became more consistent. Israel was dispatched out, he throughly assessed the problem & returned the next day with a new dishwasher. He by far has been the best tech sent out for service.

Isaiah was very professional very communicative. He did a wonderful job and my cat liked him.

Israel came and helped us fix our sink which was clogged and did amazing it only took 5 minutes not even which was awesome and we are grateful!!!:)

Friendly, quick...repairs done...happy here

Great response to my maintenance request today. Israel did an awesome job. Thank you for everything!

I live in one of the apartments they work on ,They never fix anything. You call the office and they don't answer. I have been reporting for 20 days that my washing machine is not working. and they never respond Very bad service as an apartment company ,But as soon as the day of the rent you are getting charged, The truth is that if you are thinking of renting from this company, I do not recommend it,Their priority is to make money, they don't care about the residents very bad but bad service 👎

Hands down, Craig is the best maintenance guy I've come across. He made a "honey-do" list and today checked off the last one. He's efficient, friendly, knowledgable, and honest. And he does an excellent job. The entire maintenance team is great about communication and follow-up too. The place I'm in has had three property management places in a handful of years, and they all dropped the ball on myraid issues -- except for Legacy.

Legacy Property management Is good and trusted source that I know will respond to my needs.

I had a recent experience with Kaye and Patti for some customer service support regarding the utility bills at Carriage Estates. They were both SO kind and beautiful how they helped me. Both were very understanding of my concerns and really took the time to listen to me. I just want to thank them so much for all their help!

Colby is the best he fixed my light out and my garage disposal He was so professional very nice and he got all the work done quick-he even fixed outside light because it was dark in the parking lot as well

Aaron did an amazing job repairing my front door lock. Great maintenance guy!

Having noise issue with the tenants above me. I have emailed , left voice mails and several text messages to Legacy Clackamas. I get no response and the issue has gotten much worse. I tried to ask the tenants upstairs to please try and be a little quieter but the man who lives there threatened me. I am a female who lives alone and now I live with excessive noice til 1am everyday and in fear. Legacy won't do anything. I posted this week's ago and here is an update, I got NOTHING still no response! This is below POOR management, what a joke.

Lo peor para rentar, salieron hongos por la humedad en mi apartamento y solo mandaron a alguien para limpiarlo con un trapo!

I had issues with my dishwasher leaking and the kitchen sink not draining. Israel came out today and fixed the issue promptly and was very friendly. I appreciate the hard work!

Bad company,very very bad. Lazy workers at the office just sitting all day and never get anything done. You send them complaints and they never respond to you or address them,you call them they tell you to email them.

This rental company is a joke. They showed my apartment to me with pi ss and sh it covered carpets but had it replaced before we moved in. They rushed us through the check off sheet so we will likely be charged for things we found later. They have passed our property between owners and management companies like hot potato. No one has a work ethic that works here. I've asked for pest control many times for house centipedes ( they're terrible look them up). I tripped on property and reached out for a handrail that wasn't attached to anything and still fell. I've left numerous messages for a call…

Everything has been a hassle since this company took over my apartment complex. They sent me a bad check after charging me twice for rent. They then said it was sent by mistake and issued a new one, but the whole ordeal left me short 1100 dollars for a whole month. I have not been able to get into contact with anyone in the leasing department, despite my lease ending in 3 days. It seems there is just poor communication or lack of urgency within their company. I give two stars because maintenance requests have been promptly fixed. So at least one department seems to work.

Legacy is awesome and they're getting down to my big issues luckily we have Legacy taking care of us now Maddie and Dallas are awesome the receptionist is awesome and they're actually taking care of people's issues with my disabilities I appreciate Maddie and Dallas how kind they were

This Property Management Company is a joke…. My little sister has been living in a mold INFESTED apartment for almost a year. She has been battling them with everything she can come up with and they simply don’t care enough to help make it right. It’s a serious health concern & has negatively impacted them in more ways than one. I hope for your health, safety & finances that you consider looking elsewhere…… trust us, you want to find a company who gives a crap LOL

Yall don’t seem to ever be at work- the office isn’t open when it’s supposed to be so how are tenants supposed to talk to anyone when nobody answers the phone either during business hours

You all have been Great so far no complaints!

I am so thankful Jerry from maintenance drove all the way out so late at night to fix the hot water in my shower. Friendly, very fast response, knowledgeable & quick repair. Thank you Jerry!!

Jerry with maintenance was super kind and went above and beyond to fix my toilet! He drove almost an hour to get to my unit after I requested maintenance and within a couple hours of doing so, he was over to fix it, went to Home Depot to buy the parts himself, and fixed it quickly and easily! I appreciate the quickness and kindness he provided, thank you Jerry!!

The maintenance lady (Rhea?) was very professional, courteous and knowledge. She installed our smoke detector and made sure it was snug and in working order. Good hire for Legacy!

Amazing experience. Jared helped us through the entire moving in process and answered all of our questions promptly! He was so welcoming that we felt right at home as soon as we arrived. If there was an "Employee of the Month" Award, Jared has our vote! Also, we were given a promo gift from Legacy upon our moving in, this really made us feel that Legacy really cared about us. In fact, all we had upon our arrival were some basic personal belongings and Legacy's promo gift gave us what we needed to start out in our new home. Thank you so much for Jared for all his help and Legacy for giving us n…

Terrible maintenance service. I requested a key for the laundry room on December 7, 2024 and they just made an appointment for me for December 10!! The worst thing is that they promised to bring the key two days ago, what a lack of commitment and seriousness.

Gracias por axetarnos en su Vivianda bistro te Nemo’s 6 o 7 años viendo está aria I es exelente . Gracias

I’ve lived here fifteen years at the Fairway Apartments and have never had problems, always gets my maintenance request fixed ASAP, friendly mgmt. Even in cold weather they made sure we had salt to put down on the snowy stairs. A few weeks later I’m settling in at my new digs and the owner of Fairway returns my $1000.00 security deposit plus $379.00 for prepayment ? I didn’t think I’d get anything back after that long and the wear and tear after fifteen years. The owner, property management company are all wonderful people. I feel safe with Legacy, they get out troublesome neighbors and mainta…

I give 5 stars for the maintenance techs. Israel and Jack are the very best. I have been here for almost a year and they have always been very thorough and helpful. Israel just came to repair my washer, he honored my no shoes rule without even being asked, how often does that happen?

We lived at one of their properties in Tigard during a transitional period for us. We had two problems arise during our stay and Nick Sausville their employee went above and beyond to make things right. He made our move out a breeze when it was time for us to go and worked hard to advocate for us. Thanks Nick!

My only ongoing complaint is the sorry state of our garbage/recycle area. It is always a mess, with debris on the ground, broken lids and is a tight space. In addition to tenants' usage, it gets daily visits from homeless folks who sometimes leave much debris on the ground and lids open. As my unit abuts the trash area, I am affected by this activity while others may not notice. I wish the trash collection area had taller fencing, was big enough to contain all cans and had a gate if not a locking gate.

Great maintenance crew from what I’ve seen so far. I just feel like they can do better with repairs, and certain parts. Sometimes it feels like we don’t get what we’re paying for.

Fircrest is horrible bad mold maintenance dont care about anything as we speak there is a broken sewage pipe leaks underneath professional plumbers cone every 3 week to clean out pipes management need to fix sewege pipe tgey ignore it.. the only good part is they work with you on rent. So if struggling financially and need a roof over your head tgis is the place

What an embarrassing company! They wouldn’t even let me park my work van in the parking space THAT I PAY FOR!! Don’t ever move into one of these apartments unless you want to get ripped off. I have never been so disappointed in a company in my LIFE.

Ricky was great and got our dishwasher fixed In a timely manner. Very professional and courteous

Ricky was absolutely amazing as soon as he entered the house and even took one glance at our dishwasher he knew automatically what the problem was told us everything he could do to fix it, but just offered to go pick us up a new dishwasher. He was very fast, very informative and my animals absolutely loved him. He did the install of our brand new dishwasher super fast. It didn’t even take him 20 minutes after the install was done. He explained to me how the equipment works, and that it also came with a warranty card which I would not have known about again. Ricky was absolutely amazing and did…

Rickey was excellent! He was super efficient, was very sweet and understanding when we weren’t able to come to the door the first time and when he had come back with our replacement! He was also great with communication and getting ahold of both my husband and I! I thank you so much for the excellent and quick work you did for us!

Even with all the hick ups with trying to get moved into our new place. They treated us fairly. I recommend them for a place to find a rental. They worked with us with our credit history.

Ricky (repair and maintenance) was wonderful!! He responded quickly when our fridge went out and got us a replacement (and even bigger) fridge right away! He even took the time to switch the way the doors swing and helped move heavier stuff around so he could bring in the new fridge! Thank you so much for your help, Ricky!! 😊

Ricky is awesome! He fixed our dryer that had not been drying clothes and showed us a few tricks that all of these older buildings have so we never have the same issues.

Maintenance Technician Ricky was was fast and helpful when the fridge stopped working. He is an expert and repaired it next day. Explained the process. Thanks Ricky.

Legacy Property management has been a terrible management company. Upon move in we documented several issues from the previous tenants who looked like they trashed the place. There was painted over crayon on the walls, and several patched holes in doors. And the apartment was not clean upon moving in. Mold has been a constant issue due to poorly sealed windows. We had put in 3 separate mold requests, and all that was done was to just paint over it. Appliances were scratch and dent items, and that was documented on the move in and move out report. Upon moving out we were charged for a cleaning…

The maintenance here is outstanding. Israel and David were outstanding and fixed all of the issues I had when I moved in.

The maintenance here is amazing. Israel and David have been doing a great job fixing everything. Israel even helped me install a peep hole camera. New update: The property manager at the apartment Gabbi, is a very good manager: She actually seems interested in her job and is very helpful.

Communication with management is clear and well executed. Apartment complex is beautiful and clean and very quiet (I love quite living space ).

All good except maintenance my ceiling in my bathroom has been a mess for about a year put in requests but no response anyway that is my only complaint at this time.

I have lived here for a little over 3 years. Maintenance has always called or texted to keep me informed about things that I needed done. No complaints

Quick response to any issues or questions. Yes they always get it done in the timeliest manner..

Israel came by to work on our unit and he was AMAZING. 10/10 experience. He was prompt, kind, and patient.

It’s a nice place had a few rough spots. Stilling with maintenance issues.

Colby came and fixed my front door that was sticking by fixing the hinges and doorbell.. He took me through the rest of the work orders and explained the process of contacting there other floor and cabinet vendors and assured me they would be making this a priority. I felt he was professional, informative and friendly.

Israel installed my kitchen faucet and helped with my mailbox key problem. Rickey delivered and installed my new fridge. Both were professional, friendly experiences. Much appreciated.

Legacy property management was briefly in charge of the apartment complex I live at in 2023. The communication was on at best, and in general, many tenants had lots of issues when switching over from the previous property manager. In particular, the month that they took over, they left a note on all of the doors on the evening of the first of the month, asking us to pay rent to them for that month via their online portal. Obviously, this just made a whole mess as many tenants who like to pay on time were tasked with having to figure out what was going on. I had already dropped my rent off for…

Ricky was the most efficient person to help , he made sure everything was in the order it was meant ., and he went out of his way to get the parts and get it done as quick as he could for my convenience. Excellent maintenance. Very appreciative! Thank u!

If I could give 0 stars I would. Worst property management company I’ve ever had the displeasure of working with. It took them months to finish any maintenance work, and after almost a year of requesting a specific maintenance issue, it is still left unresolved. They just mark it as complete and ignore the issue, which is shady, all while trying to raise rent for doing nothing. This company is the definition of a slum-lord. It’s impossible to get in contact with anyone, no one replies to text, email or answers the phone. I would not rent anything that is in the hands of this company.

Horrible, inconsiderate, lack of compassion/unwillingness to fix what has been requested on multiple occasions and unavailability! Would sum up Legacy Property Management! I live under mold as we speak.

Israel from maintenance came by quickly after I submitted a maintenance request, and took care of everything needed. I appreciate it greatly!

They had lots of cars and houses broken in to, reports of active shooters not to mention kids yelling all hours of the day at one property named Fircrest and they had the audacity to keep my deposit when I moved. The management company was no fun to deal with and they take forever to fill request

I was rather pleased with the quick response to my issue. Zack came and got the ball rolling immediately, unlike some places I've experienced. He saw the problem and executed his immediate help. Now I'm just waiting for the replacement washer to complete my request/issues. So far I've encountered nothing but professional, caring staff that want to take care of their tenants. So much more thoughtful and respectable than my experience with previous owners. Thanks Legacy...you ROCK!!! Now can I do my laundry soon? Lol. Thanks guys. Miss Jaz

Zac came in the middle of the night to fix a leak in the ceiling. He was amazing, friendly and knowledgeable. Great guy!

Israel with the maintenance team saw my request about water leaking in around my window and responded promptly to the request. he was friendly and very professional. He also made sure to check out the other window in the unit to make sure it didn't have any leaks as well. I am very happy with the work he did on my apartment.

They're honestly decent. We got off to a rocky start and they're not the most professional property management company I've rented from but they're nowhere near the worst. They do quick cheapish turnovers but everything looks good, appliances are decent quality and maintenance response fairly quickly. I've had one issue with a disrespectful maintenance person that turned out to be another company they contracted with, but they took me seriously and it was handled quickly and efficiently. Their maintenance usually respond fairly quickly. It's not the same level of response that you would get fr…

Do not absolutely rent from these they will be nice upfront but when it comes to you living there we've had issues since day one of moving in and they said that they were going to fix them they constantly give us maintenance request that say that they are done when they're not absolutely 100% not done and they think it's okay to send people to our house after no that's not okay they displaced us for Christmas knowing that we gave them these maintenance request over 6 months ago they don't acknowledge their tenants they are rude to them the people in the office literally don't care I'm going to…

Sometimes, your fridge dies on Christmas Eve, which is less than optimal. While it took a few days because of Christmas, Ricky, the head of maintenance went above and beyond. When the delivery company for the new fridge said it would be 1-2 weeks, Ricky personally picked up, delivered, and installed my new fridge. Ricky is personable, knowledgable, and cares about renters.

Ricky did a nice job fixing my dishwasher i really appreciate it

Ricky came in New Year’s Eve and took care of our drain problem within a hour after us calling! Thank you Ricky!

Maintenance showed up fixed drawer and addressed other issues that were needed fixed. Thanks zack.

Extremely difficult to get a hold of anyone via email or phone. Called various numbers. I moved here in late September and it took them over a month to get me a copy of my mail key resulting in me being late to pay rent, other bills, and be extremely sparse on infant supplies for my son.

Legacy bought our building almost two years ago. They acquired it more than 6 months before our lease was up for renewal, but we had to literally call and email nearly 100 times and practically beg for any communication so that we could sign a new lease. We didn't get through to them until the leased had been lapsed for months. We were broken into last weekend, and had to find out from a police officer that other units in our building have been broken into and burglarized in the last couple of months. The property is not maintained, and no one stays on site. There are needles, used condoms, an…

Zach is an amazing maintenance man did an amazing job took care of our issues and went above and beyond. I hate legacy as a property managing business but the maintenance is too tier.

thanks to ricky for addressing my issue on my smoke alarm detector and for asking if theres anything need to be done .. great service and good communication

Everyone is rude over the phone and in person. They don't care about their tenants, only care about doing the bare minimum. They should be reported to BBB or something. When we moved they took a bunch of pics and then tried to say it was all us. A lot of the nail patch work, mold and dirt in windows and on some parts of the wall, was all there after we moved in. I talked to other tenants and they all said how mold etc grows in these apartments. I've never had this problem with ANY other landlord. BEWARE and rent at your own risk! I was only there for a year and it was hell after one month beca…

I had a few maintenance issues that were spotted during a recent fire inspection. Zack scheduled the maintenance call and came today - he did an AMAZING job. Truly went above and beyond to make sure that everything was fixed to full working order and made a special trip out to get stripping to insulate a gap in my doorframe after he fixed the lock. Great job Zack!

Ricky was a great help. Fixed everything we needed done, and contacted who needed to be for stuff that couldn't be done immediately. 5 star service

Highlighting the evident shortcomings in this property management company's approach, it's disappointing to note their disregard for residents' quality of life and habitability. In regards of positive remarks from previous reviews about their maintenance crew, other crucial aspects of property management fall short. Despite prompt responses during the application process, communication post-move-in is notably lacking or shall I say non-existent. Their lack of responsiveness after move-in is a significant concern. To gain their attention, residents often find themselves having to be persistent …

Ricky was an awesome technician! He was on time, very nice, and he made sure to double check his work. I also appreciate how quick he was given the holidays. We haven’t always had the best experience with maintenance here, so I really appreciate what a good job he did.

Ricky was great, very polite and fast. Fixed my toilet and made sure it worked after. Also fixed my screen! Thanks Ricky!

Had maintenance work done today the maintenance guy that came was really nice and he did a really good job his name is Ricky im happy with the work he did today in my unit thank you.

Ricky did and excellent job getting the issues in my apartment straight very respectful and helpful thank you Ricky!!

Legacy's employee Ricky was very helpful today with our maintenance requests and got our stove working again. Thanks!

Ricky the maintenance guy is amazing. He knows what he talking about, he’s good. And super friendly and respectful. Also very prompt. I have no compalints whatsoever with Ricky.

Rick was the best thanks

Ricky great worker get the jobs I recommend him anytime

Have needed a plumber for 2 days as my 95 year old mother can not use her toilet. Keep getting the run around that they’re really busy and will come out as soon as they can. So frustrated… this is not the way a property management company should work.

Rick and Ken have been helpful since they came to our house to fix the breaker and the oven. They were professional at there jobs. Fast and efficient and cared for are wellbeing. Showed use how to use the NEWLY installed oven. They did this all in two days. If not for them we would have been in a horrible situation. They definitely deserve a raise.

Ricky is an incredibly kind and helpful man who did a number of essential repairs that the apartment inexplicably came without, like a caulked bathtub. Incredibly grateful to him!

Been here 5 years. Dave is a super talented manager, fixes stuff immediately and if he can't fix it he's got someone who will right behind him.Never had any problems getting maintenance. Stefanie in accounting is great too, she's had to deal with my not so great attitude at times, all in no complaints.

Ricky was a great maintenance person, he’s always very communicative and reliable.

Great property management company. Our place is well maintained. Any issues I have had were resolved. I highly recommend them! Just had another great experience. Ricky the maintenance tech is awesome. Friendly and fast….even on a Saturday morning!

They REFUSE to take partial payments because they would rather evict. The reasoning when asked is “we just can’t”. When asked to break it down practically begging them to take what money I had they started calling me expletives in Spanish assuming I couldn’t understand what they were saying. They can’t even be bothered to come out to the properties to pick up rent checks instead we have to take them or mail them ( and they have to receive them by the 5th) or hand deliver them to an office that is over ten miles away over on the other side of the river. I implore you to look critically at thes…

For the love of everything don’t rent from this company. Communication was fast and friendly upon signing the lease followed by radio silence. During the year I lived there I dealt with cracked cabinets, crooked closet doors, glass in the backyard, no screens on windows, an ant infestation, broken dishwasher, and broken washer. I did everything I could to maintain the space and backyard and deep cleaned upon move out. Not only did I not get my security deposit back, but they asked for an additional amount more than a month’s rent. They are unreachable, then rude when they finally respond. They…

Rickey went above and beyond with fixing our issues in the unit.

It's a good company. Maintenance is awesome. They keep the place well manicured. And improved this place.

Rickey was very helpful and professional .Am happy with his work

I'll start with the pros. They had a listing for a house that fit our family needs. The maintenance guys were not bad (when they were sent out) Now that that's over with, here's the cons. Their agents will tell you whatever you need to hear about maintenance and fixing things before move in as long as you are in person. After that, you'd be lucky to talk to anyone from this company again. They don't pick up the phone or return messages. Enjoy refreshing your online portal over and over to see if anything is even moving because they won't reach out and let you know. When we moved in, the place…