PropM Inc. Reviews

Swifts service and it only took us 1 month for our property rented out. We really appreciated Joey availability for any questions 24/7. And specifically to Mrs Wrege for keep continued service since i contacted her last year. So much satisfying for excellence service. 5 Star recommended.

The staff has been great. Very responsive and helpful. Communication has been timely and matters resolved quickly. Renting our home through PropM has been very easy.

PropM has been managing my rental for quite of few years and I find it very professional and reliable company.Jen as well as the rest of the team are always helpful and prompt, I highly recommend them. DANIEL C.

Terrible property management company. Poor communication, unprofessional staff, and constant headaches. Save yourself the stress and take your rental property somewhere else.

I have been using PropM for over 7 years now to manage my rental property. They are efficient and take care of issues quickly, making both the owner and renter happy. Great job PropM.

Great communication and kind staff. Morgan has been a wonderful guide for our first property management experience. We got a showing almost immediately and the place looks great. Hopefully all will be smooth sailing after we fully move in.

Would not recommend for new owners looking to rent their home. I would put in more research.

We just started with PropM about 2 months ago. They respond quickly to our questions. Joey is always helpful and respond to all my questions quickly. He always try to make everything work for us. He arranged for someone to come to our house to pick up the rental house keys during the time that was convenient to us. The most awesome thing is that he and his team contacts us to give us updates on what is going on about our rental process, in order we don't have to question or wonder about how it is going right now. Nadine is also very helpful and patient with us as well. In general, all peop…

I’m so very glad I switched property management to PropM! They are fast in responding and thorough. They even handle handy-man jobs and lawn care! What’s more, if a unit becomes vacant, they call once a week with detailed updates. I’m very impressed.

PropM has managed my property for 3 years and i have no complaints.

Professional, accessible, personal, thorough. Very pleased to have PropM manage our properties.

Extremely professional organization with strong standards and internal processes. I am a current HomeOwner hand have had a very good experience for the past several years. I would say any Renter (tenant) and home owner would appreciate working with PropM as they seem caring for the needs of both!

From an owner's perspective who is using PropM as a rental management company, PropM, Michelle and her team have done a great job for several years. They have secured good renters, been responsive to my renters' maintenance requests, and quickly turn around my condo when renters put in notice. I also appreciate their vertically integrated services: Owner Portal for documents and communications, their maintenance resources, and ability to market and advertise effectively. After scanning through complaints here from owners and renters alike, I wouldn't put too much stock in them. While of cour…

Nothing but problems since the took over managing our units. Everything appears to be done via AI now and I'm not convinced humans even work there anymore. Their system makes me contact them 4 times to reschedule inspection. Even after I spoke with someone, from FL, and rescheduled, Prop M sent me a text saying if I didn't let them know I needed to reschedule they would charge me $125. Hate dealing with these guys. Update: Prop M's response is just another example of the problems. All I put in my review was under Prop M. As I said, been dealing with them a couple of years now. They DO NOT CO…

I have worked with Prop M for over two years and am highly impressed with their property management services. Their team is professional, responsive, and reliable, and they manage my home with great care. I highly recommend Prop M to anyone seeking dependable property management.

Prop M has been managing one of my properties in Portland, Oregon for about 6 years now, and they’ve done an amazing job. They’re always quick to respond, handle tenants professionally, and keep the place in great shape without me having to worry about anything.If you need reliable property management in Portland, I definitely recommend Prop M Homes. They’ve made the whole rental process easy for me.

Hash was really helpful with instructions on maintaining the home.

Please do not use this company. In my experience, PropM was difficult to reach. They often did not respond to phone calls or emails. When I was able to speak with someone, it was rarely the same person, so I had to re-explain the issue each time. PropM repeatedly said they would follow up by phone or email the next day, but that usually did not happen. Their initial inspection report stated that our property was “rent ready,” but there were visible issues: the refrigerator had damaged the drywall and a nearby light switch, and the carpet required repair. After paying PropM for professional cle…

Since bringing them on, PropM has been a nightmare. They lied about having work scheduled, claimed people were sent out when they weren’t, and had no idea who was doing the work or when it would be finished. They even posted the WRONG location in my property advertisement, costing me time, money, and potential tenants. my previous tenants told me straight up they weren’t happy with them — they even asked me to sign the same lease papers without PropM involved to make things easier. I should have listened. The lack of organization, communication, and accountability is staggering. And they sti…

1) They never cared for the yard such that grapes over gree and pulled over the back fence -- then they didn't even know the fence was down! I had to tell them. 2) I sent them $25k for work on the house and they lost it -- they had no idea I had sent it to them despite my direct communication with them. Then they never got the work going that I sent the money for. Absurd. 3) They let the hot tub mold & they didn't know about that either. 4) They repeatedly sent me emails about other people's homes insisting it had to do with my home despite the address for the other home being right ther…

I had the wonderful pleasure of working with Samantha Wiltz re some rework on our property. She was wonderful! Easy to talk to, technically very proficient, knew exactly what she was talking about, honest, and patient! It was a pleasure .... with people like her on board ... PropM is a pleasure to work with! Thanks Samantha!

Rep canceled an appointment of a scheduled showing of a house in West Linn. Traveled from Salem made it to Wilsonville. To be canceled. Appointment was for 11:15am 03/17/25 response to Company remark. I received text from the person showing asked if I was still wanting to see the house, that the apt had canceled to not verifying via text. told him that I just received a text canceling and have been en route, he then asked if i could arrive earlier, I stated no, was on my way and would then be late. Communication was good with rep up until the rep asking to show unit 15 minutes earlier. G…

In response to PropM: I do not owe a cent to the previous management firm. Actually, i have a significant amount of damages that are due to me. The owner and the previous tenent have shown proof that money was paid to my account that you have not disbursed to me. I have called and emailed for months and you have ignored every bit of communication. Further, judging by the recent rash of one star ratings, your tenants and property owners, you don't seem to have the near 100% approval that you claim. If you want to take your lies about what I owe out of your review, then I can edit mine acco…

They cleaned out our gutters which was nice, but just dumped it on the ground around our whole house.

PropM is superb. Their management and staff are very responsive, and they do a great job screening tenants. They provide huge peace of mind with reasonable fees. The owner portal is user-friendly. I am out of state and have two rentals in Oregon, and I strongly recommend PropM. Terrific.

I rented out my home for about ten years ago and never had any issues. I moved out of state and wanted to find a property management company to assist me and my tenants. I was promised by Prop M that their customer service was best in the industry. Prop M managed my home about five years. They only thing Prop M did was process the rent and keep their share of the fee. They were very slow with listing my home to rent. They promised it would be listed in a week or two. It took them over a month to list my home once I signed a contract with them. Prop M billed me for repairs…

PropM contracted with PNW Restoration to clear the residue on our bathroom ceiling and replace the broken fan. They were communicative about scheduling and did a great job.

We recently rented with PropM - from Spain! We needed to rent a place as soon (we were returning to the US) and after our real estate agent previewed the home on our behalf, we completed paperwork remotely. As a result, we only had a couple of days after arrival to wait for the keys - the staff was very helpful and friendly. After we moved in, we found a few maintenance issues. The very next day Dustin showed up and fixed it all. He was easy to work with and communicated in a professional, caring way. We are off to a great start with PropM!

Great experience with Prop M. I would recommend this company for anyone looking to rent or have a prop management company take over for your property. Specifically Matt and Tiffany were stand outs. Their knowledge and support were so appreciated!

PropM is awesome! The entire team worked very hard to get my condo rented a very short time. They are friendly and nice. They took care of all the details for me. I’m very happy I found PropM!

I was in a really tough situation with our living situation and reached out to the team at PropM and they helped out a TON! It’s really amazing to see how fast they were to help. They provide valuable insights and know the ins and outs of the property management industry. If you’re an owner, I would HIGHLY recommend them if you want to sleep well at night. Thanks again for your help, PropM!

Other than a dirty front porch, can't tell that they did anything. None of the shrubs or trees were trimmed, none of the dead flowers were removed, none of the shoots at the bottom of the tree were cut off.

The review here is a mere token of appreciation to PropM and many individuals at PropM who took care of our property in Lake Oswego for last 5+ years as if it is one of theirs. We had a great experience with many individuals (Jen, Devon, Lacey, Matt, Lester, Michelle etc.) who helped from the beginning till the end, with proper checks on tenants, periodic inspection reports, monthly updates, helping with fixes, etc. Their prompt responses were always helped, especially we were out of state most of the time. We highly recommend PropM if you have a property that needs to be managed.

I am happy about PropM service . My rental unit vacate in 3/1,, and PropM Emma contact me in 3/1 and arrange turn over cleaning/repair. Usually unit will be on market in 3/15 for repair /inspection need. When I challenge her for 3 /8 , she did everything she can. this unit is on Zillow in 3 / 8 1 am. ( did she work till 1 am ?). “Deliver service more than promised “ Another tenant late night emailed PropM for non-urgent repair need. Staff Lacey responded in 4 hours after office open and the repair get done in 2 days. I have used PropM service in 2 years and they are well organized team an…

I have a rental in North Portland that PropM use to have under their management. The house has been empty for over 3 months because it was OVER PRICED. I walked into the house today to find they had left all the thermostats in each room at 85- 90 degrees. GOOD BYE TO THE WORST AND UNPROFESSIONAL property management company ever!!!

Lacey is a star. She facilitated all my requests with ease and made the process of multiple appliance replacement so much easier for me. Highly recommend PropM.

If you are a landlord, stay away. Money hungry policies and a waste of time. Everything on their website about service blah blah is a lie. They have all these policies so they can make money off you and make the process of listing your property a nightmare. When posting a property in today’s age takes 5 minutes online.

I’m so happy with Prop M managing our property , the Best!!!Thank You for all you do!!!

Did not screen tenants very well. Also, would not do check in when tenants were causing neighbors issue. Tenants ended up breaking the contract and not paying rent for last couple months. I will never use them again!

Our experience renting through this property management company was extremely frustrating and disappointing. From the beginning, it was clear that tenant concerns were not a priority. The property was not in the condition we expected when we moved in, and several maintenance and housekeeping issues needed attention. We reported these concerns promptly and expected them to be addressed within a reasonable timeframe. Unfortunately, getting a response was an ongoing challenge. The biggest issue we encountered was the lack of communication and accountability. We frequently called and emailed for…

We rented a home managed by PropM, and unfortunately, our experience was consistently disappointing from move-in to move-out. When we took possession of the property, the home had not been properly cleaned, trash from the previous occupant or homeowner had been left behind, and there were multiple maintenance issues that required attention. We spent weeks contacting the company, speaking with numerous employees, and repeatedly requesting assistance. Despite our efforts, most of these concerns were never adequately addressed. The most frustrating aspect of our experience was the lack of commu…

Our experience with this company was plagued by ongoing issues from the beginning of our tenancy through the move-out process.One final experience at the end of our tenancy perfectly summarized everything we had encountered along the way. A bird had built a nest and laid four eggs in a wreath hanging on our front door. Wanting to be respectful of the wildlife, we contacted the property management company approximately one month before our move-out date to explain the situation and ask how they would like to handle it. We made it clear that we hoped the nest could remain undisturbed until the …

We admire PropM as a management company and especially the availability of the team members and managers via communication. To have an actual person on the phone or help with portal or maintenance, walk through visits is a real plus 5 stars! Professional communication, and helpfulness. Thank you for the “advice” emails seasonally, excellent maintenance and text message updates.

Prop M has been very easy to work with during the move in process. Communicative, punctual and clear in what has been required of me.

Avoid like the plague. Prop M is the pinnacle of everything wrong with modern renting. They are predatory, greedy, and have absolute contempt for the people paying their bills. At one point, they literally had a page on their own website publicly making fun of the maintenance and service requests they received from tenants. They don't see you as a customer; they see you as a nuisance to extract money from. Do not rent from them.

I had a very positive experience from touring the property to signing my lease, and a huge part of that was thanks to Morgan. From the beginning, she was incredibly helpful, communicative, and supportive throughout the entire process. Moving can feel overwhelming, but Morgan made everything feel smooth, organized, and far less stressful. She was always quick to answer questions, flexible when needed, and genuinely invested in making sure I felt informed and supported every step of the way. Her professionalism, kindness, and positive attitude truly stood out. I’m so grateful for all of her hel…

PropM has been absolutely wonderful. They worked with us when we didn’t meet all the qualifications and were very flexible with move in dates and upfront costs. They were very communicative and kind throughout the entire process!! Highly recommend.

Great experience moving into our new place through PropM. Highly recommend!

Super Easy move in process!

We just had Matt out for maintenance on the sink and he was so helpful, even with my one off question about why my thermostat was acting up.

Love my place staff very diligent and made sure my move was smooth

From the very first interaction to the return of our deposit, working with PropM was one of the most dehumanizing experiences I have ever had renting an apartment. I cannot caution prospective tenants strongly enough: avoid this company at all costs. Their leasing agent told us clearly, and explicitly that we could apply with a cosigner. We are self-employed and one of us is in school, so we followed their guidance and submitted a full application with a cosigner (which means we had to pay for 3 application fees). They then turned around and told us cosigners were not allowed per company poli…

I would not recommend PropM. Despite being consistent, on-time tenants, we were met with a $300 rent hike and a refusal to sign a new year-long lease. Management is overly reliant on online forms and is disorganized. They forced us to act as the middleman with neighbors regarding a dead tree, took a week to respond, and only gave an answer after the tree was already removed. Yet, they called me on vacation to ask about a repair from over a year ago. Maintenance was neglected; tickets for a leaking roof and a broken fence went ignored. The owner initially offered help with a blackberry-overgrow…

I am writing to express my satisfaction with the maintenance service provided by Matthew at my residence. Noted I had many unsatisfactory experiences with others. He demonstrated a high level of professionalism, expertise, and courtesy throughout the visit. Matthew efficiently identified and addressed the issues, taking the time to answer my questions and alleviate any concerns I had. Given the challenges I've faced with ongoing property issues, Matthew's diligence and commitment to delivering quality service were greatly appreciated. I am grateful for his efforts and would welcome the opportu…

Propm Inc is the best company ever here , they are helpful professionals the unit I rent from them is wonderful, I suggest for don’t one searching for housing to reach this company , thank you Morgan thank you Jane for making it easy to me .

I had an issue with my oven not working. They were very quick and on top of it. It was replaced within an appropriate time.

Worst property management I’ve ever had. Work orders for repairs take FOREVER. We had a pipe break in the ceiling of our basement and caused drywall damage. They fixed the pipes, cut holes in our walls and ceiling, removed our utility sink, and just left it. Clean up including removing and disposing of floor tiles, mold from the walls. We ended up carpeting the basement on our own dime. 90% of the repairs needed on this house I have done myself because I know they would be done half ass and a year late if I asked PropM for help. Most recently I was charged $160 late fee several days after I …

PropM has no regard for tenant rights or Oregon rental law. They left one-third of my unit gutted by flood damage for seven weeks without restoration, then attempted to impose illegal move-out charges. Avoid this company. The water damage: On December 9, 2025, my downstairs flooded. I reported it immediately. A plumber showed up, identified the problem, and left without fixing it because he needed PropM's approval - approval that never came. A restoration company assessed the damage and told me not to remove the standing water until the source was addressed. PropM never followed up. No call. …

Prop management team help me fix all my things in my apartment in few weeks . I appreciate all them helping Joseph and Gerry. They responded in week orders that we requested. Thank you very much for help. We enjoy living in place that feels comfortable and everything working in apartment.

Here’s a more direct, no‑nonsense version that still stays safe and factual while clearly expressing how bad the experience was. --- ⭐ Direct, Straightforward Review Title: Unsafe Home, Unprofessional Management, and a Hostile Neighbor Review: This was one of the worst rental experiences I’ve ever had. The home and garage were filthy dirty upon move in. The yard had a destroyed sprinkler system with hoses and tubing and exposed electrical wires lying everywhere. There were boards in the yard beds with nails sticking out and a extremely dry rotted deck. The backyard was unusable and hazardo…

My wife and I were tenants with Prop M Management from 2020–2022, and our experience was extremely disappointing. From the beginning there were concerns. Our lease clearly stated that landscaping was “included” in the rent, yet we were charged an additional $75 landscaping fee every month. When we asked management about it, they told us that “included” meant it was included in the fees we owed, not included in the rent price. That explanation made absolutely no sense. What made it even more frustrating is that the property barely had any landscaping at all. The front yard was just a tiny pat…

I would not rent from Prop M Management again. The biggest issue? The security deposit. Just assume you’re never seeing it again. After moving out, they kept the entire deposit with no clear, reasonable explanation. The charges felt excessive and unjustified, and there was no meaningful transparency about how the amount was calculated. Throughout the lease, communication was inconsistent and often dismissive. But the way the move-out process was handled sealed it for me. It left the impression that deposits are treated as extra income rather than refundable funds. Renters work hard for thei…

I normally do not leave reviews, but I feel obligated to share my experience so others can make an informed decision. My husband and I moved into one of their brand-new homes in 2019. There were about 10–12 newly built units on the same street, and all tenants moved in within a week or two of each other. Due to our credit, we were required to pay a security deposit of approximately $4,000 (two times the rent), which we paid in full along with our first month’s rent. From the very beginning, there were concerns about transparency. Our lease clearly stated that landscaping was “included” in th…

I had a disappointing experience regarding my security deposit. Despite providing a signed move-in inspection form documenting that the oven was not clean at move-in, I was charged for professional cleaning at move-out. I provided photos and written documentation, but the charge was not reversed. I understand companies have standards, but cleaning charges should reflect the documented move-in condition of the property. I attempted to resolve the issue directly and professionally before considering further action. Future tenants should carefully document move-in conditions and keep detailed r…

Matt was completely awesome, He fixed my toilet super fast and did not disrupt my life at all. He was completely fantastic! My toilet is working wonderful and now it is not leaking at all

Do not recommend renting with this company. They prioritize their own schedules over those of the rent paying tenants when scheduling repairs or inspections. They are often rude and dismissive of the concerns and problems of tenants. The charge for petty things like repairing THEIR OWN appliances. Our move in day was a nightmare. We were delayed in getting the keys due to their disorganization. The told us that the cleaning crew would be finishing up when we arrived. When we finally arrived at our property, the cleaning crew had not even started yet because they were not given a key to enter …

PropM was the worst company ever!! Jen who represented them was abrasive, rude and lacked proper etiquette and so cial skills. She was insensitive to our needs and requests, and didn't understand why they were employing such a horrible person. I dont care how great the home is....dont rent from them!! Go with a professional co. that knows how to do their job.

Matt was fast and efficient with his service, couldn't be more impressed with his knowledge and experience he brought repairing damn near everything at the house I'm residing in. Will be happy to have him back again.

I am posting this review late, because I did not feel comfortable doing so while still under contract and before my security deposit had been returned. (Despite leaving the property in good condition, my security deposit was not fully refunded.) However, I am now compelled to caution others to conduct thorough research before renting or engaging in any business dealings with this company. On various platforms, this company has received numerous negative reviews, and it has undergone several name changes. These factors should serve as significant red flags for potential customers. Please rev…

So I have rented with propm for the past three years and I have to say that Davis is killing it as far as making sure to have an extremely kind empathetic really humble staff in his office today. I was where I needed to be met at today when I spoke with Madison and Krista! I have rented for the past three years and I have to say that Davis is killing it as far as making sure to have a extremely kind empathetic really humble staff in his office today. I was met where I needed to be met at with both of these young ladiesMadeline and Krista thank you for making me feel comfortable enough to Be ab…

We rent a home managed by prop M and after moving in, there was a fairly long list of basic maintenance that needed to be done. I filed a request online and Anita was very responsive, booked repair people who came promptly and they are fixing the issues without a lot of fuss. I really appreciate that. I've had prop managers that make you jump through hoops for basic repairs and I am glad that Anita was so helpful and got real professionals out to take care of it. Thanks!

I recently went through the process of renting a condo from PropM. Everyone I dealt with at the company was helpful and professional. Michelle went above and beyond in making sure that all my requests were met. I also dealt with Colby, Morgan and Denise. They were all very helpful and accommodating. Everything so far has gone perfectly and if I had questions they were promptly answered. I'm looking forward to working with this management company as they have always been very pleasant to deal with.

Matt called and gave me an ETA and showed up on time. He was in and out in 10 minutes.

Barely noticed they were here very respectfully quick and quiet

I have lived in my townhouse for over 13 years and still love it. Staff is very accomodating and they go above and beyond. I have a very sensitive topic to work with, and they always extend a wonderful gesture just to help ease my anxiety around it. They do not have to at all, but they do because they care. Prop M is great company with great staff on board.

Delayed review as I felt totally unsafe reviewing while we still lived under PropM. WORST rental company I’ve ever encountered. Every step of the way impossibly mean people, negligence and dishonest behavior. They left the listing for our place up for almost 200 days after we moved in, I personally think this was to scam people out of application fees. Constant people driving by trying to figure out if it was still available, probably upset about their lost fees. They did not clean or inspect before we moved in, we had smoke detectors expired since 2005!!! Horribly invasive and unusual FILMED …

They tried to fine me for the entire apartment complex’s trash that was outside of the communal dumpster on the day I moved out. They had absolutely nothing to back up their claim that all of the junk was mine (none of it was, the dumpsters there were also so regularly overflowing that you couldn’t even walk into the receptacle area because of the amount of trash and furniture dumped on the ground), and it took several back and forth communications to get them to remove the charge. I also had one vehicle registered on my lease. It suffered some cosmetic damage to the front passenger side from…

I’m writing this review specifically to praise Hash, the PropM Inc’s employee who went above and beyond to take care of my dryer maintenance order , he completely understood my needs and worked diligently with a third party to finish them satisfactorily , big shout out to you Hash.

Si tú tienes la oportunidad de firmar contrato con PropM debes dejarla ir,estamos por terminar nuestro contrato al fin,rentamos todo online porque estábamos fuera de la ciudad desde el día 1 en la cocina la tubería rota,lo reportamos y tardaron 4 días en venir a repararla y claro con las piezas más baratas porque eso se rompió 3 veces más,la casa estaba sucia el baño tenía orina escurriendo seca,lo recuerdo tan bien tenía un embarazo avanzado que no pude evitar vomitar,el piso es lo más barato que hemos visto le pagaron a una persona inexperta ay partes donde nisiquiera cubre el piso simplemen…

I had an issue with my hot water heater. The PropM representative Hash was extremely helpful and professional. The Repair services came out and fixed it quickly. Hash followed up with a call to confirm my maintenance was completed. Very professional service.

Don’t ever rent from this company, they take over a month or two to even fix work orders. Make sure you document everything, because they will say it never was. Will charge you for their own appliance to fix after you move out. I think that it’s very funny you want to state dates of what was not mentioned, but can’t respond to it. But rather put the on blast, so let me say this this again, sent maintenance about dish washer not working, and they took 3 months, I went November, decmeber; and not till randomly in January did they send someone to fix this. No calls nothing randomly showing up an…

Thank you to Hash for taking care of our maintenance issue as quickly as he did! Appreciate you!

If PropM responds to this review and denies anything I say, I will update the review with proof they are lying. I keep receipts. - In the 6 years I've rented from them, the majority of the emails I've sent them have gone unanswered. When I bring this up to them, they deny it, and at one point attempted to gaslight me. - The building I live in has been neglected for way too long and it is now causing severe water damage issues that I have to pay out of my own pocket to help fix. I'm literally having to pay for PropM's negligence. It's so bad that the owners are having a third party restoratio…

Have had a great experience every time we needed help. People have always worked to help us out and have been kind.

I was nervous to rent from PropM given the scathing reviews, but I have had a positive experience. Applying for a PropM-managed property (condo unit) was easy. Moving in was easy. The unit I live in is in excellent condition. I have had a couple of appliance-related requests for maintenance, which were handled quickly. PropM has been professional, responsive, and prompt.

In Oregon, under the Oregon Residential Landlord and Tenant Act (ORS Chapter 90), property management companies (representing landlords) must maintain rental properties in habitable condition, which includes addressing MOLD issues that impact health or safety (ORS 90.320). Ignoring reported mold, especially if caused by structural defects like leaks, violates this duty. Lawsuit inbound! By the way, the replies from the owner on here to the many complaints are extremely unprofessional.

Pretty average property management experience as a tenant. I communicated mostly over text which worked fairly well. Attached is the security deposit from a place we left very clean (there were some dings in the drywall though). About what I was expecting. Have dealt with better management companies, but have definitely dealt with a lot worse ones. No major complaints

If I could give them negative stars, I would gladly. Do NOT work with this company! Their maintenance and company structure as a whole leads to them being poor communicators and they do not properly clean when a new tenant rents the space. Talk about lack of “move-in ready” spaces! According to the vendors they use, they play favorites, so if you are not in a large complex/a building they care about, you will get TERRIBLE service or none at all. You have to follow up countless times and maintenance may get back to you one day.

**Do not rent from Prop M Property Management!** My husband and I were excited to find a rental home through Prop M in May 2025. The application process went very smoothly and we had no complaints. However as soon as we received the keys everything went downhill. During our tour, we were told by the agent Robbie the flooring throughout the home would be replaced before we moved in. We were thrilled to learn this and expressed our excitement. Two weeks later when we picked up the keys we walked into the house to the original flooring. I called the office and sent an email expressing my disappo…

Don’t believe all the bad reviews, I had a pleasant experience. They are very responsive on any issues. The homeowner did not choose to fix all of our issues but that is not the property managements fault. Followed their cleaning checkout and got deposit back.

My name is Yolanda Gusman I DEALT WITH PROP M INC FOR OVER A YEAR AND I ENJOYED MY TIME THEY WERE VERY PROMPT ON MAINTENANCE I HAD NO PROBLEMS WITH THEM I HAD A GREAT EXPERIENCE WITH THEM AND THE THING WITH THE REVIEWS NOT EVERYBODY'S GOING TO EXPERIENCE THE SAME SITUATIONS OR WHATEVER BUT FOR ME I WOULD DEAL WITH THEM AGAIN IN A HEARTBEAT THEY'RE GREAT THERE'S ALWAYS GOING TO BE SOME NEGATIVE BUT I NEVER EXPERIENCED THAT WITH THEM AND LIKE I SAID I WOULD LOVE TO DEAL WITH THEM AGAIN IF I EVER HAD THE OPPORTUNITY AND THE CHANCE

Although staff were friendly when we interacted with them, communication was severely lacking. No one reached out after our application was approved—we were simply emailed a lease to sign. The deposit details were unclear, and we weren’t aware of a $1,000 pet deposit until we submitted ESA letters and followed up ourselves. On move-in day, we were given no mailbox key and had to chase down information, only to be told we’d need to pay for rekeying. We were promised reimbursement—first as a rent credit, then via mail—but we still haven’t received it, and the mailbox remains inaccessible. The …

We are 4 days into our new lease, and it is not going well. When we viewed the home, it was visibly dirty and had some issues like large holes in the walls and weird patchy paint, but we were told that the turnover had not yet been completed and assured that it would be handled before we moved in, so we went ahead and applied because I loved the condo and location. I picked up our keys on Monday and was told verbally that the owner had completed the turnover and to let them know if anything had been missed, and also received an email stating the same thing and assuring that any issues would b…

I have been renting with PropM since 2022 and have enjoyed it thoroughly. Management is kind, promptly handled all of my maintenance requests and have maintained complete transparency. I look forward to renting with them for many more years to come.

I recently needed to find a new place to live as I was tired of my management. Luckily, I came across PropM and went on their website and looked through all of their options for single-family homes for rent and apartment complexes. The team was very responsive to all my questions at any time of the day I have recommended PropM to all my friends and family. This is the company to rent from in Oregon.

Beware!! I caution you if you choose to rent through PropM. I rented a home from them for 3 years, and out of the 50 maintenance requests I submitted regarding the issues with the home, about 43 of them were canceled. Every time they would cancel it and say they have to contact the owner and the owner will have her "handyman," contact me. Totally defeats the purpose of paying the extra money added to the rent to go through a property manager. Be careful when submitting pictures and writing down the issues during the initial first walk through as well. They will bill you a ridiculous amount …

Renting has been easy! The portal is easy to use, PropM is easy to contact, and even when the office is closed they have after hours line that answers. It’s been a really nice change having a good management company to rent from. They respond fast, they are very professional, and they work with you. Even maintenance problems have been a breeze. I’m happy to be here and will stay as long as I’m able!

1st month in one of there places and already wish I didn't sign a lease with them SAVE YOURSELF avoid them at all cost... the will probably give me a fee for this comment. Oh yeah and my new place is infested with rats!

Michelle Wrege and her team are amazing to work with. We were tenants in a home managed by PropM many years ago. It was a great experience. Very responsive team and maintenance was always prompt in responding to issues. Everyone is very friendly. We are moving back to the Portland area and hoping to find a rental through PropM again!

i would rather have three raccoons in a trenchcoat managing my home than whatever you want to call what prop m does. cannot imagine a worse landlord experience. RENT WITH CAUTION. update after “owner” reply: why yes! it is funny how memory works—considering you don’t seem to remember any of the issues we had while actual tenants. but i suppose that’s expected since you couldn’t remember them when it was happening in real time either. while i appreciate you limiting me to those being the only two reasons i could possibly be expressing my feelings so late, i unfortunately have to tell you you…

Had to edit this down to 1 star as the end of our tenancy left a bitter taste in my mouth. Would NEVER consider renting from them again

Terrible property management, multiple times our power and electricity has been shut off after we paid our bill well on time, we had a water leak ruin our flooring which took them 2 weeks,and 3 calls a day to actually come fix. Just terrible property management.

Walked into my apartment i just started a lease with and there are cockroachs very displeased with PropM

Not a place to rent from. They do not return calls! They make you wait more than 2 weeks for a response! Not happy with my experience!

The move in has been soooo nice! It is such a beautiful and quiet property!

Only took five months to get an actual repair person here, but when he got here, he was great!

I appreciate Dustin's willingness to look at the repairs needed from several angles. He was professional and kind. I am looking forward to seeing what is approved for him to finish the work he began.

Had a long list of things that needed to be taken care of, and in just one request got everything done with no issues! Both the maintenance and the people who helped make the appointment were all great and handled everything well! A great team of people to be working with :)

I've been scheduled multiple times with no shows or communication. Today they had a guy come out and he messaged me the night before and wanted to get there earlier as his schedule was packed and of course it wasn't a problem. And he let me know he was on the way and he was in and out in less than 30min. Best experience I've had yet. ***Now 5 months later, I have moved out and had the house cleaned professionally as well as the carpets. Then they charge me outrageous fees like 50$ for a light bulb and a cable cover on the wall. Now if you look at previous pictures there was only one cover in …

Dustin ( has fixed 3 other problems ) installed a new grab bar for me on the wall near tub. It did't take long and will be very helpful to me getting out of the tub. Dustin also took out 2 garbage bags for me. Our garbage can is located on the other side of our parking lot and it's painful to walk there.

Thank you to PropM and especially to Dustin who repaired my window and replaced my broken kitchen window shades installing new shades. Dustin is very skilled and professional and personable and he is an asset to PropM and to your residents. Thank you so.much Dustin!

Maintenance was great! Very communicative and fixed my issue so fast.

The maintenance guy was excellent. Very friendly, fast and great quality work.

He maintained very professionally the house maintenance Thanks

We had to move due to our rent being increased to 3,900 per month after nearly 3 years of renting the home. We finally moved only to find out they eventually lowered the price to 3,099 and still can’t get anyone to rent it. Thanks so much for forcing us out of a home that has been in our family for 30 years. Y’all suck. Would not recommend this company to anyone, ever. Update: they are now asking $2,899 for rent as they can’t seem to rent it out to anyone still.

Do not rent from Prop M if you can at all avoid them. They will drag their feet at any maintenance request. Then if you take it upon yourself to solve a problem, it will be a fight for reimbursement. They continually pass off any blame to owners, and it takes literally months to get anything done. - It took 5 months to have the kitchen sink fixed, and to have a leaky pipe patched. -Our dishwasher broke and flooded our kitchen, they came out and said it was fine, just a clogged line. It immediately flooded again. Not only were we responsible for clean-up, but after 3 months, we had to buy our…

The technician was great. He gave me a call a few days before he showed up making sure he understood the issue. I received a text the next day letting me know of a cancelation that aloud him to get to me earlier. When he showed up he was very polite and personable. He was in and out in about 30 minutes and left the site exactly how it was when he got there. Great service!

My family and I moved in September 27 of this year when property was managed by streetwise. We had a few things to do before we was able to start unpacking and maid a couple maintenance request. The owner tried to help as best he could but streetwise didn't do much of anything. Since management changed hands mid October, some were in there all maintenance requests have been at least looked into and or repaired. We are very happy with their customer and owner biased way of business.

not all the issues were resolved, stove at living room not working and exterior light at the garage is not working

Do not rent from this management company. While everyone has been very kind - this entire company seriously lacks any form of consistent communication. If you rent from them, be prepared to have to follow up every request with multiple phone calls in order to see progress or recieve communication regarding the progress of a request. Again, these people are very kind - so it's incredibly unfortunate to have to write this review, but the lack of action and communication with tenants is purely unacceptable. Clearly ownership and upper management are a mess - according to the people who initially …

I was still at my old place until about a month after I signed the lease for the new place, so I didn't notice that the garbage disposal didn't work until I officially moved in. Thankfully PropM was quick to send out a very helpful technician to get a new garbage disposal installed. The technition arrived promptly on time, was very friendly, and got the job done within the hour. Overall a very pleasant experience!

PropM has provided the most superb service I could have asked for as a management company for the place where I am a rental tenant. I moved in with a different management company and could not get service or communication at all for weeks. Within one week of being with PropM, my heat was restored, my toilet isn’t leaking, and the roof was inspected. They even offered me temporary heaters. They have been so helpful and caring, providing excellent communication and follow through and excellent client service above and beyond. I am grateful beyond measure!!!

He also had no idea how to change the smoke detector batteries, they seem to be working.. Nearly 3 years now since they were changed

Overall well mannered property management company MINUS their inspection policy. Inspections, which happen every 6 months, do not have an allotted time during the day that they could happen. You could be in the middle of ANYTHING, (showering, sleeping to prepare for night shift, ANYTHING…) and suddenly there’s someone standing in your home running an inspection. Absurd. I’m not a huge fan of having strangers around my home and belongings without an agreed time. 2026 EDIT: If you declare a time preference for an inspection, it will be ignored. There’s a $125 fee if you choose to reschedule an…

Dustin went above and beyond to fix everything that should’ve been fixed before we moved in. He even found more things that needed to be done than we noticed. He was fast and friendly!!

Came sooner then expected and assisted the problems that needed to be repaired, showed me the problem and let me know what the issue was communicated well with me.

During my two years living at 7640 SW 34th Ave through PropM, I've had such positive experiences with the team. I'm especially grateful for Jen Coleman from the leasing team. She has always been incredibly responsive and friendly. Jen took the time to listen to my concerns and worked hard to find solutions that really helped me

Have great experience with Prop M management. Always responsive, respectful and quick to help. Stayed for a year in an apartment unit at 1825 SE 50th Ave Portland and it’s such a great location by the park and restaurants, cozy and safe enough, walkable etc. High quality homes for affordable prices, furniture, designs, made me feel like home in the US, actually being thousands of miles away from homeland. People who work there are great, grateful to each one and also Lacey did such a great job on assisting me. Recommend!

We loved our property in Beaverton, and the agency was always helpful and kind every time we spoke to them. We had to move due to rent being too expensive with a newborn baby. We had an amazing experience through them. The only negative is our fireplace kept not working, so needed them to fix often. Overall great company we got our full deposit back within the 31 legal day limit.

Nadine Langford gave me clarity and support regarding move in costs and how to set up utilities, Molly gave me support for viewing and how to communicate best with the office. My moving process has been stressful and these ladies helped a lot so on behalf of all new tenants thank you for being concise, and diligent in your work.

The technician is very helpful and friendly. He replaced our sliding door screen and patched up the crack on our microwave door. We are very satisfied with his work. Highly recommend their service.

Simple things today like Service go by the way side. Not here. I would like to thank Lacey for her prompt attention to my maintenance request and providing resolution (Contractor and site visit) within 2 business days. Thank you again!

My experience with Prop M has been good so far. There have been a couple things we needed fixed at our place when we moved in, and our Maintenance Technician Dustin has been awesome. He's very knowledgeable and has fixed everything we've requested and always does a great (and quick!) job. I'll be sure to request him every time I put in a maintenance request just in case.

Dustin was awesome! Arrived early and then took on the issues with a smile and a great attitude. He was respectful of our house, and the dogs loved him. He ran into some issues with the repair, and kept right fighting it and fixing it. everything is working perfectly now!

Dustin was great! On time, solved the problem and showed me some things about the house. Really good guy and great to work with!

These 5 stars are for our repairman Dustin, who has been in our home twice and fixed things quickly! He is kind and friendly, and our dog adores him.

All this time to try to remedy the toilet running, running, crazy then this kind young gentleman finds the problem right away. Amazing as I think he may not have had one like this before.. Thank you ever so much you are lucky to have him working for you, I hope if ever I have any problems he will be the one that comes to fix them. Alyse Averill 11/25/24 A young man came with the part to the toilet so it would stop running all the time, hope this helps on the big water bills I have been gettiing, he is very kind, notices other things needing to be fixed that never did when others came here…

Update again: I want to again talk about the way the owner is responding to my review. He posted information about my lease that is obviously confidential. Not only was that unprofessional, but he was also incorrect. I’m not sure which is worse lol. Anyway, the fire department issue was fixed, so kudos. However, the building smells like urine, has cobwebs all over, and is overall gross. I’m talking about the exterior, which is their responsibility to maintain. I’m now gone and am in a much better place with pleasant management. See ya 👋 Update: the problems have only gotten worse and they hav…

Very professional to work with. Anytime I had a maintenance request or couldn’t figure out how to turn the fireplace on, they’d send someone out next day or when I needed scheduled. Working with PropM made living in Beaverton a little bit easier. Thank you.

The level of unprofessionalism, pettiness, and inability to take criticism speaks volumes as to how the company is run. When we lived in a propm property they charged us around $120 for “special” landscaping services, which meant someone would occasionally come over to mow already-dead grass. We tried to negotiate mowing it ourselves to have the cost removed, but were turned down. When we had drainage issues in our shower a couple times, they sent maintenance over. They snaked out long, blonde hair from the drain and a shampoo bottle cap, and blamed us (and I think tried to charge us) for both…

UDATE Wow, completely unprofessional. Glad my instincts were right. And my legal name is Avery, a-holes. I will be reporting you to the BBB. Hope you go out of business! Absolutely horrible company. They will do anything in their power to screw you over, including lying and gaslighting. Do not rent from them ever.

I honestly don't understand how this company is still around. We have signed several lease agreements for the same property with the same leasing period for multiple different prices, but it keeps getting lost in their system somehow? That is the very minimum expectation a property management should be able to manage. PropM is trying to charge us $150 for pulling out our bathtub drain to clear a slow drain. Whoever they hired lied about "what they found." And then tried to pass the costs onto us (It was literally hair). Thankfully we were able to reach out to our landlord who has been nothing …

I absolutely love it! The maintenance guy they sent was very polite and professional he communicated well giving friendly detailed information of what work would be done focusing on safety and being efficient. Austin did a Thorough job AND cleaned up afterwards. Most importantly I felt safe and comfortable with a complete stranger in my home who seems more like a trustworthy friend. Thanks again Austin.

Extremely unprofessional and slimy. Do not rent any properties from them.

These people are either shady or completely disorganized. They repeatedly sent people to fix problems but gave them wrong info (they sent a plumber to fix drywall) and then tried to blame us for the drywall problems. They also asked for a 30 days notice of us leaving, we called them and told them way in advance, however we didn't sign anything and they told us it was ok. Then we get a call way later (after 30 days) saying they needed us to sign that we were leaving. Now almost 9 months later we have debt collectors hounding us because they don't have anything that says we notified them before…

I have rented from 2 different homes through PropM over the last 7 years. They are a great company when it comes to semi responding to your maintenance requests and providing a clean home ready to move in. Any other communication with someone to take care of an issue is nearly impossible. I recently moved in one of their property’s. 2 weeks later I received a water bill accrued prior to me moving in. I’ve contacted them several times over the last 4 months and it still hasn’t been paid 🤦‍♀️ these people that work for PropM are out to lunch I swear.

Unprofessional staff. They schedule home assessments whenever they want to. The walk through was scheduled from 9am to 1pm and said their inspectors have their own schedule. They charge you a $75.00 if you need to reschedule after the appointment was confirmed, totally fair. The appointment was confirmed with the inspector and this dude showed up an hour and half late. So, do we get $75.00? We now have to use our PTO so we can get paid enough to stay home... to wait for you.......

Recently moved in. Garbage was left on premise, not fully cleaned, blinds broken, fair to poor condition on most items in the place. Maintenance has been requested days ago with no response so far. Not recommended to work with them at this time but hoping they can get their stuff together to ensure a better experience. Maintenance came to fix half the items, needed to reschedule another maintenance tech to come out just for them to not show up or communicate they were delayed. (Edited 5/2).

The WORST PROPERTY MANAGEMENT COMPANY EVER!!!@ Rude to tenants and left the front door of a EMPTY rental property UNLOCKED!!

I lied for 2 yrs due to being a Tennant, fear of reprisal, I left the house in better condition and painted the kitchen , we spent 1 full week making the place spotless, shampooing alot of which was not done on move in, they charged us 500 $ for cleaning and 150 for carpet In response to the owners response, Your people know exactly what they did as you do and your response is exactly what we got when we did try to do things, thank you for showing people who you are! I see the "Owner" is still responding, The house is owned by an Indian couple and the paint is as was, minor touch up, my wife …

Renting from PropM for the last 2 years. Love Sara! She has been an amazing manager to work with. She is prompt, understanding, and just a delight to work with. Give that girl a raise! She deserves it!

I lived in a PropM rental for 3+ years. Every time I called the office, the staff was always kind, courteous and very responsive. They always responded in a timely manner to any maintenance issue that arose. I would happily rent from PropM again. The staff is very dedicated to their tenants and ensures that their tenants remain happy in their rentals.

By far my worst experience with a company ever. We had homeless people sleeping and smoking outside our front door every night and PropM took 3 weeks to put a lock on our hallway door. We called daily begging them to do something as we felt extremely unsafe in our home. They laughed, hung up on us, claimed they weren’t receiving our emails, and eventually led us to break our lease after we began staying in a hotel to feel safe at night. We signed our lease with SYLO before they sold to PropM and would not have done so if we knew how horrible they’d be - please do your research before renting …

Staff was incredibly helpful with the application process and had a kind and direct answers for every question we had! Smooth experience getting into a new home in a new city! EDIT: Because I'm not sure how to add a NEW review! I've been with PropM since December of 2023 and I want to add how responsive they are with maintenance requests! I was in urgent need for my locks to be replaced within the sense of urgency as my belongings got stolen. PropM came thru almost immediately and took care of the issue. It's rare I give praise to housing companies but this one takes care of its tenants and m…

UPDATE: we recently had to move due to owner of the property moving back in. This was unexpected and stressful but prop m was with me every step of the way. They helped us find a new house that worked even better for our lifestyle needs! Their exceptional customer service and prompt communication made the process of moving out and moving in seamless. I will always consider prop m for my renting needs and highly recommend them! So far I have enjoyed my experience with prop m. Nadine and Kathy have great communication and response time. They have made the moving process seamless and stress free.…