Real Property Management Solutions Reviews

Gilbert Antigua is a pleasure to work with. Although I am an owner and he works in tenant relations, he has demonstrated his willingness to help me no matter what. He is one of the most responsive and helpful people (if not, the most!) that I have ever worked with at RPMS and for this I am very grateful. Thank you Gilbert!

I would like to recommend it because it is very helpful for people who own rental properties.

Gilbert is very responsive. The staff is very easy to approach through phone or email. If there is any problem or concern relating to my property or tenant, I only need to inform the assigned staff, it will be taken care of.

RPMS has done an abysmal job of managing my property. My condo has not been maintained and property inspection pictures are consistently blurry or of unhelpful images such as looking out at the street. When I have pointed out issues in the photos, eg tenant having a un-approved pet in the unit or replacing hardware in the unit without approval, I get told "that will be addressed on the move out inspection", and charged extra for yet another inspection! They do not do consistent work and the high turn over of property managers means that there is practically zero handoff between managers and …

RPMS has been wonderful! Rao was more than helpful. Always answering right away when we have questions, going above and beyond! One of the best we have ever worked with!

RPM solutions has helped several of my clients find quality renters for their properties so they can relax and not worry about their rentals.

Real Property Management Solutions has been our rental management company for many years, they have been quick and very helpful when issues arise. Recently, we needed help on our yearly lease agreement Gilbert was eager to help, kind, & knowledgeable. He helped us solve our problem in no time. This is just one of the many delightful interactions we've experienced.

Gilbert is thorough and professional. He communicated everything that was needed for us to lease our property. The entire team at Real Property Management have been great to work with. Thank you all!

It’s always fantastic to work with Gilbert Antigua. He offers great customer service and always answers my questions quickly and accurately. This year our property lease renewal went very smoothly. Gilbert provided us with rental market analysis that helped us price appropriately with no stress.

RPM has been our property management company for many years. Today, I had several things l needed help with. Gilbert was very knowledgeable, professional and resolved all my issues in a timely manner.

RPMS is quick to respond when anything breaks at our rental property. Our house is always rented and they pay us on time with a detailed explanation of the fees charged

Gilbert Antigua was exceptionally helpful to me today reviewing management records covering the past 4 years pertaining to my rental managed by RPMS, clarifying for me and suggesting how we might approach an issue with the tenant who is moving soon. He simplified a complex problem. In the past, whenever I've called or emailed Gilbert, he always responds promptly, as if I am his only client, which I know is not the case. He offers multiple options and he clarifies the pros and cons for me in a way that is very reassuring. He is a real professional. I would also like to express my gratitude…

Would not recommend this company to anyone as a property manager. They took over my lease from another property manager, and when issues came up regarding move-in inspection, they failed to take accountability and blamed the other company for all the mistakes. They made me (owner) pay for damages caused by tenants when the tenants disputed, and automatically took the payment out of my deposit without discussing it first. I worked with many different people within this company, they were never clear or consistent about who should be my point of contact and they fail to respond to calls or email…

Unresponsive, negligent and incompetent. They cannot be trusted to care for your investment property.

The amount of incompetancie over the last two years with my books and tenants, is staggering. I was owed a small fortune after I paid my CPA to audit RPMS books because I suspected I wasn’t being paid all utilities that RPMS decided out of nowhere to become some weird sort of payback program that I never asked for. It’s been a nightmare. They violate a lot of state laws, late fees over 10% of rent, leaving tenants without water for ten days, repairs paid for that arent done. The list is so big. My favorite though is they never paid an alarm bill for one of my properties because they just never…

I would like to thank Rosalie V. from Real Property Management Solutions for helping me out with some recent concerns with the upcoming renewal rental agreement. She has been helpful and replies back in a timely manner.

I would like to thank Rosalie Valdez from Real Property Management Solutions for helping me out with some rental issues. She has been attentive and prompt with replies to my needs. Thanks Rosalie!

Rosalie is always extremely helpful whenever I call in and have a question. I value having a property management company that is available and easy to work with!

WARNING: If you enjoy being treated like a revenue stream rather than a human being, this is the company for you. For everyone else: save your time, your money, and your health. Managing a property is a 'service,' but Real Property Management Solutions seems to view it as an opportunity for bad-faith games. We spent a year raising toddlers and foster children in a home with documented, severe health and safety hazards. Despite our reports, management’s response was a masterclass in professional neglect. The best part? Their move-out 'strategy.' When we tried to give notice, the portal featur…

For context, my partner and I lived in a SE apartment for 4ish years. It was a small apartment complex with four, two bedroom apartments. All apartments were occupied the whole time my partner and I lived there. Most utilities were under the landlords name so they were billed back to us. The property switched management to Real PM a few months before our lease was slated to end. We didn't think much of it until we entered the last month of our lease. At this point, the landlord was very present in the building for some repairs. Every time she came by, I'd ask her about the lease, and I kept ge…

Rao Rafey has been so awesome, with are move in & helping with everything we need i appreciate him very much. He has been on top of it all every step of the way, so I can’t thank him enough & me & my family our so grateful.🙏

Recently moved into a nice space that had everything that my partner and I was looking for at a good price. While the process was very hands off from RPS, our questions were still answered through emails. Rao Rafey in particular was very helpful in getting our questions answered quickly and making sure the move in process was smooth!

I write this having been a tenet with this company for 1 full year, as I sit outside of their office being blatantly ignored by one of their workers after multiple attempts at knocking on the door and ringing the doorbell to try to just speak to someone face to face during office hours to return keys. I was told to come during office hours and just watched someone turn the lights off and pretend as if I am not here. At this point I do not know how to return these keys. Not only has the customer service been awful at the end of my tenure, but initially they had given me a move in date of Nov 3…

This company has been completely unprofessional. At move-out, I left the unit in excellent condition, which is fully documented in the photos I attached. Several of the wall damages they are claiming were present before I moved in and were never repaired by management. Despite this, they created fabricated reasons to withhold my deposit. I’ve already reported the situation to the BBB.

Our dog just died and we contacted the company to let them know that we are interested in adjusting our pet rent since our DOG DIED, and they are requiring us to both prove that he died? and pay a $75 fee to amend the lease. Gotta love that level of compassion.

Good afternoon! It was such a pleasure working with John De Guzman. From the very beginning, he made the entire move-in process smooth, friendly, and stress-free. John went above and beyond to ensure everything was in order for my move this week—he was attentive, quick to respond, and genuinely cared about making sure I felt supported every step of the way. His professionalism and positive attitude made a big difference, and I couldn’t have asked for better assistance. I highly recommend reaching out to John if you’re moving or need help with your housing needs—he truly provides top-notch serv…

I have lived in Portland 16 years and this is the best property management company I've worked with. Every service request is attended to within a day and they always send technicians as soon as possible. Every issue has been resolved quickly and without resistance of any type. If you're considering renting with them, do so with confidence.

Dealing with this company feels like talking to bots. We lived in a house that they manage for 8 years. It is very hard to have a real conversation with anyone, the only human interactions are with the people who answer the phones and tell you, “your property manager is not available at this moment, I can take a message…” So, you leave a message but really don’t get to talk to anyone, just an email from a generic email address. Then, hope that you don’t have anything go wrong. We had a pipe burst, after reporting a bad leak two days previous. They didn’t respond right away, and long story shor…

I regret moving into a property managed by Real Property Management Solutions (RPM). This company is not full service; it's a minimal-service shell that allows negligent owners to collect rent while hiding from their responsibilities and investment upkeep. Tenants, be warned: Your experience depends entirely on the owner. RPM seems to do little more than collect rent and pass along messages. They have a clear lack of vetting for the owners they take on, and if the owner doesn't care, you will suffer. Our Consequences of Owner Neglect: * Severe Health Crisis: My family has suffered severe an…

While the employees are quite kind, it can often take weeks to hear back and even longer to get solutions. They also often report erroneous information (like the end date of our lease) that really makes a difference in future planning. They also aren't great at upholding fair housing laws. :/

Worst property management company I have ever engaged with. Reca and Gilbert either seem to never be told things correctly by their boss, or don't communicate things to eachother. They have told us opposite things in response to the same question on numerous occasions. So many inspections, so many viewings when selling the property. They had exterminators in our home without telling us who it was ahead of time. They were killing raccoons under our home. The people in the unit next to us have children. Constant charges for things that didn't actually happen. They're always twisting things to ma…

I am a tenant of RPM solutions. My daughter & I work with Gilbert Antigua on any questions we have or issues that arise. I would like to personally commend him for his kindness, good attitude, & promptness. He is always eager to help & be of assistance & does so in a most timely manner. He is very accountable & respectful. Very dependable. We appreciate him so much. He is a great employee & wonderful tenant relations person. Our experience with him has been nothing but delightful.

John was very helpful during our onboarding appointment. Thanks so much John!

We have had clear, concise, and friendly interactions with John and the staff at Real Property Management Solutions. Making a cross country move is stressful enough but moving into a rental after owning our home for so long was a bit overwhelming. However, the staff of RPMS has made our first rental agreement a simple and stress free experience. Thank you all for helping us find a home as we acclimate to our new city.

Liars blamed me for smoke damage and i dont smoke

Great experience so far! We signed a lease with RPM a little over 2 months ago. The experience has been great so far - with the team walking us over every detail and helping us settle in our new house. One of the RPM team members, Reca has been particularly helpful in quickly getting our maintenance requests on priority and helping them get resolved. Really appreciate it!

I had the pleasure of being assisted by Gilbert recently, and I can’t say enough about how helpful and professional he was. I needed to adjust my move-in date and schedule my resident onboarding—things that can often feel stressful—but Gilbert handled everything smoothly, clearly, and with genuine courtesy

Love Reca! Reca is always responsive and has great follow-through. Their technician team does their best to complete repairs within the month. We have never had any problems with our surrounding neighbors. And the keep the parking lot clean.

Although, Gilbert was not my direct property manager for my rental, He was always very helpful, kind, patience, assisted promptly, a pleasure to work with. I give Gilbert 5 stars for his excellent service. I also, appreciate Judy for her attentive support. I hope the company knows what a treasure Gilbert is. Thank you Gilbert! You are the BEST!

Gilbert was our point of contact throughout the entire experience at this apartment through real pm. He is always so nice and I'm thankful for him. I suggest anyone to come here for sure ~

I had an unexpected issue at home and reached out to RPM Rental Solutions for assistance. The very next day, Jim arrived and took care of everything. He was prompt, professional, and efficient, quickly diagnosing the problem and resolving it. I’m really impressed with the level of service and how smoothly everything was handled. Highly recommend RPM Rental Solutions and Jim for any maintenance needs!

Gilbert is the RPMS Operations Assistant I've been working with for a year and a half now. Working with Gilbert has been a pleasure. He embodies important characteristics that I really appreciate as a customer. He's prompt, polite, thorough, and empathetic. Couldn't ask for a better apartment management representative :-).

I am renting my second home from RPM and I am very satisfied with the service provided. I was helped by Michelle Malig specifically. Her prompt responses and patience while working with me through the application process were much appreciated. I would highly recommend.

While the application process in my opinion is extreme, Michelle M. & the rest of the RPMS team were kind and helpful. I would recommend the company not use so many 3rd party websites/apps during the application process; as there was a lot of hurdles we had to jump around and still are. And don't approve anyone until everything is completely done because even after we were approved, even after deposit was laid down, we're still being told that we need qualifications to be met. However I am happy to say we will be moving into our new home in a few weeks! (As of right now) Thank you all.

Wonderful property management I love the great work they help you out Gilbert, Reca are the best they help you with anything you need help with great communication real property management is where you wanna rent at

I was asked to leave a (5 star) review about working with Michelle in the leasing department. However, I believe that would be dishonest given my partner and I's experience with her. When we'd try to contact her, she frequently made my partner and I feel as if we were being ghosted. What was specifically stressful was receiving a text from her letting me know in the middle of a work day that we had a little over an hour to sign the lease or we'd loose the apartment we were approved for. I immediately responded (literally a minute later according to text receipts) notifying her we were having a…

I am very happy to move to a new house that I rented 3 months ago. I extend my thanks to the person who always responds to my requests for help and whose quick answers I find. He is ((Gilbert Antigua)) Thank you.

Very professional and friendly staff. I often interact with Gilbert Antigua and he is very polite, professional and responsive. He is also knowledgeable and reliable. He always addresses any questions and/or issues I may have. I truly appreciate your support. Thank you!

Rosalie was very helpful and knowledgeable during the on-boarding process. My family and I feel comfortable knowing the Real PM has our backs as tenants

Gilbert is absolutely WONDERFUL. My boyfriend and I have recently had a lot of issues with our roommate, and Gilbert has been so on top of it. We have been dealing with these issues for the past month, and Gilbert keeps us updated on everything that has happened, will email us, and take our phone calls. He has been such a big help and blessing for us, especially with such a complicated situation.

We have rented this beautiful home for many years. I have met a lot of amazing people at Real Property. However I am just going to review my most recent experience. I have many health issues and today made a huge mistake because of this. I reached out to Gilbert! He's almost always my go-to. He is always kind and understanding and usually does everything he can to help or stay with me until he gets me to the right place. I truly appreciate his patience, compassion and humor as he helps me. I hope they realize what a treasure he is.God Bless Gilbert!

James was very responsive every time I needed to ask questions or check on the progress.

James Lee was fantastic to work with to get me a house. However, once receiving a house I was assigned Sherwin who can't be bothered to do his job. I have been in my rental for over a month and this guy still doesn't know what my mailbox number is. I have reached out by email, text, phone, and even left voicemails in which he doesn't reply. Absolute nightmare to work with.

One of the worst, most unprofessional rental companies I have ever had the displeasure of working with. DO NOT RENT FROM THESE PEOPLE. Broken appliances would stay that way for weeks with no word from the rental company, paperwork they send over is routinely wrong despite multiple requests that they update their records. They performed major construction in the basement with little to no compensation to tenants for the disruption, despite it lasting more than a month. The house was in dire need of repairs that you wouldn't notice until you had lived there for a few weeks. If as a landlord you …

Amazing communication! The property is very well maintained and James made the application process very easy and helped us through some technical issues! Highly recommend!

We were so nervous that we’d miss out on our opportunity to rent our dream home since the management company was very “by the books” and could only answer so many questions with details, but with some patience, we ultimate landed our dream. James Lee was very helpful and thorough in ensuring that we got our proper paperwork to him and they vetted us thoroughly to ensure we crossed every t and dotted every I, and were the right candidates for the property. We are so ecstatic to have the opportunity we have dreamed of for months (even years) now! Thank you James and Real Property Management Solu…

Very pleased with being a tenant with RPMS. Any customer queries are quickly dealt with in a polite and helpful manner. Just today, I had a problem with an accounting issue affecting our rent and a kind representative, Gilbert Antigua, dealt with it quickly and painlessly.

My real estate agent referred me to Dan Hayes of Real Property Management Solutions. I was in an awkward situation with my landlord and Dan was incredibly helpful to me. He responded quickly to my questions, was incredibly knowledgeable about landlord-tenant law, and provided me with crucial information about both my rights as a tenant and my landlord’s rights and responsibilities. Dan was very generous with his time, and I felt that he really cared about providing me with accurate information. I’m most grateful to Dan!

RPMS is a great property management company to rent through. They manage privately owned properties. Their team is helpful and responsive when needed. Even during conflicts, they were communicative and friendly. Maintenance was easy to schedule though sometimes took a few days even for more urgent problems. The renter portal they use is convenient, especially for locations with multiple tenants. Renter's insurance offered through a partnership with another company was affordable for a large group of people. Virtual tours were offered as of 2021.

I'm a renter, and so far Real Property Management has been the *best* property manager I've dealt with, ever. Hands-down the most professional, and the timely replacement of some of our more important plumbing fixtures, facilitated by Gilbert A., made us feel valued and appreciated. From timely repairs to excellent back-and-forth communication, I honestly can say my expectations have been exceeded.

RPMS was great to work with while renting our new home. James was easy to approach and we were glad as he was always available over phone and helped us with all the questions we had and finalizing the house.

RPMS was good to work with. They answered their phone everytime I called which was really nice. Many other Rental groups wouldn't answer their phone. We were approved quickly and James was very helpful, I appreciated his communication via text!

Horrible customer service, stay away from this place. I have been trying to get a water leak repair completed for over 3 months now. On my last inspection 08/23/23 They found a smoke detector that was failing and it still hasnt been replaced yet. Saftey issue? Oregon law for working smoke detectors? They dont seem to care. On top of that they attempted to double charge me rent last month and tryed to add a late fee on top of that. (They did get that resolved after multiple calls and emails). Update after leaving this review a week ago, they are still not calling me back after leaving multiple…