Summit Real Estate Management Reviews

I want to say I have been at Overlook Pointe apartments for over 7 years and there have been some maintenance requests that have been crucial and needing fix in a timely manner I have been asking for since Oct 2024. I called the after hours line for a leaking sink that would not stop leaking. Literally by the grace of God I was eventually transferred by the 3rd of 4th person of contact I was transferred to Karen Levin. I was ready to just give up and she asked to face time me to see the root of the problem got an after hours maintenance man named Wes who is amazing to come and fix my sink and …

I have been with Berkshire for years and always have had great experience!

Staff is wonderful. And really takes care of the property. Also gets to request for maintenance in a very timely manner. Really grateful for the team here.

DO NOT RENT FROM THESE PEOPLE!! They are just terrible! No communication, no follow through, no common courtesy and no common sense. They just don't care!

Katrina has been brilliant. I had a long-standing issue at my apartment, so I sent a letter to Summit hoping that this would help. Katrina called me the same day the letter arrived and quickly and expertly solved the issue. Thank You Katrina!! ========== One of the Great things about living in the Woodlake Apartments is Brandon. When I bring a maintenance issue to his attention, I have confidence that he will take care of it quickly. What is even better is Brandon's warm, friendly and positive disposition. It is such a great experience to be around him.

Summit real estate management, like all real estate management companies, is useless.. Either they hire on-site managers who are incompetent or poorly trained. I suspect both are true. Three weeks before moving in I surveyed the apartment and noticed that a significant hole was in the screen door leading to the patio. I sent an email to the on-site manager who did nothing. After moving in, I had to make several requests before the screen door was repaired. I had to repair my front door, which was scratched everywhere. I had to fill multiple nail holes and repaint. I had paint areas that the ma…

I just want to take this time to express my sincerest gratitude to the district manager Mike S., I believe of the Portland, OR area. His professionalism, understanding and patience with my situation has shown me that you can trust people to do whats right. My ledger, when I moved out of woodlake apartments, was a complete mess and it showed I had dues for things that I shouldn't have been charged equaling a pretty hefty amount, and instead of fighting me on it or forcing the items on me to pay or risk it going to collections, Mike instead reviewed my account read through all the emails and it…

Brandon and James from the Summit Real Estate Management Team are exceptional humans. They made our building really feel like a place to call home and in turn, we felt like they were a part of our extended building family. We had the pleasure of having them onsite at our building for the last four years and sadly the company no longer manages our building. Both of these folks took such pride in their work and were always in a good mood. Two of the hardest workers I've ever known. I miss Brandon's cheerful greetings in the halls and James' warm smile. They both took such good care of the proper…

I have been living at the Burlington Tower for a while and was very happy with the Summit team, Jen, Brandon and James here. They were very comfortable to work with and from the start all has been very straightforward. However, recently the management agency has changed at the Burlington Tower and we’ll see how it’s going to be.

I have been living at the Burlington Tower since 2009 because I’ve been completely SPOILED by our incredible team. Jen, Brandon, James and the entire staff make this place an absolute dream residence. Communication is great, problems are resolved same day, and they are all a pleasure to know. I feel very fortunate to live here.

Management is unresponsive and constantly unavailable. The freeze in January flooded my apartment with sewage. I've been displaced and couch surfing for *3 months* now, with almost ZERO communication from management on the status of things (not even a " hey, we're trying to find a contractor, dont have any new updates currently" to confirm they're recieving my emails), despite me sending follow up requests even weeks apart. I've sent well over a dozen emails (it is their correct email, as i CC their ENTIRE office when they get unresponsive like this), but even with that, i've gotten a total …

MARY AT OVERLOOK POINTE IS POSSIBLY THE WORST MANAGER IVE HAD THE DISPLEASURE OF COMING INTO CONTACT WITH. She is rude and condescending. Everyone i talk to that lives there now or moved out in the last couple years says the same thing. She must be related to the owner or something to keep her job this long. LOOK AT ALL THE ONE STAR REVIEWS AND TELL ME THEY ARE ALL LYING,

Zero communication, and the times you do get a response it is wrong information that they backtrack without informing you. This includes responses to disability related reasonable accommodation requests.

Provided less than 4 days notice that auto pay for rent would need to go through a new system for February rent, did not send the required information to be able to use that system in time for rent to be paid, closed the office during the dates that rent is due.