The Management Trust Reviews

I live in Oregon and these guys manage our HOA, they respond to about 1 in 10 emails and I used to be on the board. They won’t even tell the residents who got voted to be on the board even though they are voted in by the community. We pay over $200 a month for our house, and they can’t even manage to keep the weeds from growing on the common areas of the streets. That’s literally all we get btw is landscaping. If you’re thinking of doing business with them, you’re better off closing your eyes and picking from a list on Google.

The Management Trust (TMT) & Carlos Olmedo After 40 years working alongside public boards, including HOA boards, I can say with confidence that most are well-intentioned but under-equipped. Managing a condominium community is genuinely complex work, and the gap between good intentions and sound fiduciary practice can be costly — sometimes devastatingly so. That's exactly where The Management Trust earns its keep. Our HOA came to TMT in rough shape: depleted reserves, a failed roof project, and years of deferred maintenance. Carlos Olmedo, our TMT manager, stepped in with patience, clarity, …

We have been notified multiple times of two different ARC meetings. I have gotten off work early to get here on time for both of the meetings and The Hampton Downs has no showed again, this is the 2nd time.

I have been consistently disappointed with the services provided by The Management Trust, the company managing our HOA. Phone inquiries frequently go unanswered, with calls and voicemails rarely receiving a response in a timely manner—if at all. Additionally, their online owner portal is poorly designed and unreliable, making it difficult to access account information, submit requests, make payments, or view documents effectively. While I could provide specific examples of these ongoing issues, the problems appear systemic rather than isolated incidents. Overall, the level of responsiveness, h…

Rachel Jaraba is phenomenal here. She's been very communicative and has answered any and all questions in a timely and efficient manner. She's friendly, professional, and well-informed on HOA processes. We could not ask for a better representative of Management Trust and any gratitude by the Management Trust for the work of this individual is highly encouraged and well-deserved.

They advertise and talk a good game. They provided "management" but our board was responsible for a lot. They also messed up turning accounts over to collections...a failed to catch it, and when it was brought to their attention it took them 90 days to respond and they didn't provided any supporting documents.

Debi Widmer is a rock star. I called about my condo in Reno and got her in Portland by mistake. She tracked down the property manager and got the problem solved. Bravo.

Unresponsive to questions and ongoing concerns. Communication is poor, and issues are rarely addressed in a timely manner, if at all. The lack of follow-through leaves homeowners feeling ignored and frustrated.

We recently had a new account manager for our HOA, Gabriel Salvatory, and our experience has been super positive with him compared to past requests. He has helped us not only manage new ARC requests, but he also followed up independently without prompting on 2 year old ARC requests that we were awaiting resolution for. He also helped us with non ARC stuff, like tree removal and debris cleaning when our water service line broke, and in general always follows up on things and is very professional and timely. It's amazing seeing what difference a competent account manager can make

Debi Widmer was absolutely amazing to work with. She went above and beyond to help me get a landscaping violation cleared, and made what could have been a stressful process feel easy and manageable. Her communication was clear, she was incredibly knowledgeable, and she stayed on top of every detail until everything was resolved. I truly appreciated her professionalism, responsiveness, and genuine willingness to help. I highly recommend Debi to anyone who needs support navigating landscaping or property compliance issues.

Stephanie Doebele is truly amazing; her knowledge and proactiveness are second to none. Community Management companies are ultimately defined by the quality of their people, as fees and products are rarely differentiators. Stephanie is, and will continue to be, the primary reason we choose to keep our account with Management Trust.

Conner Jenson has taken care of/resolved each and every issue that I’ve had left over from the roofing/painting project. He resolved the punch list items in short order and it’s a pleasure dealing with Conner.

I can't thank Sydney Powers enough for helping me get through the HOA ARC approval process. She made everything easy and did a nice job communicating in a timely manner. She knew exactly what our HOA was looking for and helped me put together all the paperwork without any confusion. They were super responsive whenever I had questions and kept me in the loop the whole way. My application got approved with no problems, which was a huge relief. If you're dealing with an ARC form and feeling overwhelmed, definitely reach out to her. She made the process painless.

I recently contacted Erica Calacsan, Community Support Specialist at The Management Trust, for assistance with an ARC approval request. As a new condo owner, I needed help getting approval to replace my front door deadbolt with a smart lock. Erica was extremely polite, professional, and helpful throughout the process. She clearly understood my concern, guided me through the necessary steps, and promptly forwarded my request to the appropriate committee. Thanks to her efficiency, I received my approval within just one day. The entire process was smooth, stress-free, and well-communicated, and…

Just wanted to give a shout out to Ed Clark of the Portland, Oregon branch. I went to him with a problem concerning our area maintenance. This maintenance problem had become a security risk. Mr. Clark went right to work. He kept in communication with me the entire time from start to finish. The restoration was made quickly and without any fuss. I cannot compliment Ed enough for how he handled this event. Well done.

Debi Widmer's customer service as experienced by my me is nothing short of outstanding. She is punctual dealing with problems big and small. She has always been fair dealing with me as the home owner whether it is getting a repair done or the lawn mowed. I was grateful to have have her as my representative at the Management Trust.

Worst company. They took over the property I live in and own a condo in and I have tried to contact them for 2 months now, going on 3. Still no response and no help with basic things that they need to chime in on. No one has reached out or responded to my emails AT ALL. Andy Hopkins is over the property I own at and has not reached out despite my many attempts. No one in the office seemed to know at first who was managing the property when the receptionist did answer once. All I am asking for is communication on basic things around the property that I cannot get done on my own that would need …

Andy Hopkins of my HOA delivered beyond my highest hopes. He’s our new contact and accomplished feats I’ve attempted for years - namely getting windows professionally cleaned and finally clearing debris from the roof of lower floor deck. Might not sound like much, but I’m positively thrilled.

Conner Jensen is amazing as a liaison between Management Trust and our neighborhood! He's friendly, professional, responds to email or voicemail quickly, and genuinely seems to care. I used to feel a little nervous if I had to contact the HOA, but with Conner it's like talking to a friend. Thank you, Conner!

Management Trust's recent cash grab on RV storage fees at On the Greens Condominiums. As a homeowner in this community, I was shocked to learn that the charge for RV storage has been tripled from $200 to $600. This exorbitant hike is not only unjustified but also places an enormous financial burden on the predominantly fixed-income senior residents who have a shed/trailer. When I attempted to contact the management I was met with a complete lack of responsiveness. Brian Hess refused to take or return my phone calls, which is not only unprofessional but also highly disrespectful. His actions ha…

Debi Widmer with The Management Trust is great to work with. She is timely with her responses and is very knowledgeable in the area of our homeowner association CC&Rs. Thank you for your hard work in keeping our community clean.

Debi Widmer of The Management Trust is an excellent partner for Sherwood's Woodhaven HOA community. She responds to homeowners and board members promptly, patiently, and pleasantly (even when we're dealing with not-so-pleasant issues!). Five Stars!

Debi Widmer with The Management Trust has been an amazing support for our community. Debi is always incredibly responsive, not to mention she cares about our feelings and concerns. We continuously have issues with "our" section of the neighborhood "not" getting care, in regards to the landscaping that is "not" owned by the homeowners, it is ignored and it's frustrating! We are proud of our neighborhood and like it to look nice! We highly recommend Debi!

I am a new to the neighborhood and Debi at the management trust has been so helpful to us. She is quick to respond and has offered to help with the application processes. As a former HOA President I appreciate how easy she has made things for us. Thank you Debi!

Conner Jensen did a great job working with us to resolve our issue with gutter cleaning. Living out of state, we do not know what needs to be done to maintain our property and appreciate Conner helping us take care of external property issues promptly.

I can honestly say that the ongoing of support from Debi Widmer at TMT is superb. This team communicates with speed and professionalism to remedy any issue and I am please to have her contribution. Debi is a big advocate for our HOA and always extends her services and support with our members. I wish all customer service was as professional as Debi at TMT.

Wow, I am blown away by "The Management Trust" and mostly my property manager Ed Clark and the rest of the team I have been working with. I recently bought a home that they manage and have needed a few things from them and had questions as well. Every time I reached out, I received a prompt response from Ed and he has been helping me with insurance requirements as well as some repairs and other things I have needed. Refreshing, because I have not had any follow up or communication with my property managers at my previous residence and nothing was ever solved. Thanks Ed and everyone at The Mana…

Debi Widmer is an amazing asset for The Management Trust group! She has an open door style with the home owners in the housing areas she manages. She is very quick to return phone calls and emails to engage and provide helpful dialogue any time there’s an issue to resolve. Thank you, Debi!

The Management Trust has always provided our family with excellent service and assistance when called upon for home improvements and project approval. We are currently in the process of replacing the roof on our home, and The Management Trust, specifically Sydney Morris, has been exceptional throughout this process in not only providing us with complete professionalism, but also compassion, as we navigate another project on our family home. Thank you Sydney! And thank you Management Trust!

The Management Trust has been an amazing support for our community. Our community manager, Debi Widmer is always incredibly responsive and advocates for the best prices with our vendors. They have kept our annual monthly dues increases minimal over the last three years. Highly recommend!

Our new manager Stephanie Wittkofske is doing a great job for us.

Debi Widmer is a lifesaver, or more accurately a sleep saver. After months of calls to the city to get sprinklers on city space moved away from hitting my windows at 5:15 a.m. every morning, I was finally notified that the hoa actually manages the sprinklers. Interesting since it is city space. So I called and left Debi a message, she called me back in an hour and had the sprinkler team there in another hour. And I was able to sleep past 5:15am for the first time in months! Thank you, Debi!!

Debi is very responsive and very good at getting back to us on information about the HOA regulations

I’m getting tired of dealing with these people. I have submitted three complaints and several phone calls regarding my neighbor’s overflowing trash cans in front of their house and overgrown lawn and shrubs, nothing happens. Try calling and you just get voicemail, try the website and it just goes in circles. But they are glad to take my quarterly payment.

Sydney Morris and Marisa Preston made it very simple to get a bit of a complicated series of questions answered, in incredibly short time. I think the team that serves our community here is excellent. Thank you for your support!

UNETHICAL to say the very least. They about their reviews by hiring fake AI and people to write reviews that aren't true. They've lied to us as homeowners, they never take care of anything according to the rules. They unethically lie and let HOA Board members take part in illegal activities, while never citing them. This company has been a nightmare to deal with. YOU HAVE BEEN WARNED.

Andy Hopkins is the bomb! He's helped us get more accomplished in the last 2 months than I've seen done in the 16 years I've lived in this neighborhood. He is organized, follows up on what he says he will do, is a great communicator and we are happy he is ours! Thank you Andy from Madrona Heights.

I really appreciate Deb Widmer and her prompt attention. She's been a great addition to our HOA. Many times, I read horror stories of HOAs in the news, and after almost 20 years in this home, we've always received prompt, factual answers to questions on our landscaping ideas and improvements. Keep up the great work. You are appreciated!

I have continually been highly impressed with Debi Widmer of our HOA since she came on board over two years ago. Then, she expeditiously resolved an issue involving a leaking water sprinkler. Recently, she stepped in and assisted us with questions regarding the possibility of replacing some trees. Her assistance was invaluable in reducing our concerns re navigating the requirements and procedures. She responded quickly and meaningfully. And, she is always most pleasant to speak with.

Erica Calacsan Is the best. She helped me fill out the ARC form quickly and got my approval expedited for my new roofing on the house. Everything has been fantastic with my HOA. I love our current landscaping company too that they picked; Jakes Landscape Co. 😉

Debi Widmer with The Management Trust is amazing. Anytime I've asked for assistance, her turnaround time is crazy fast. She's professional and kind. I've had nothing but positive interactions with The Management Trust in general. Keep it up!

Erica Calacsan went above and beyond to reply quickly to me. I have been waiting for over two weeks for an answer and she got back to me and one day.

CONNER JENSEN is a wonderful and much needed addition to this company! His replies to my H.O.A. emails have been timely and thorough. Connor’s follow through and follow ups to my inquiries are very much appreciated, thank you!⭐️⭐️⭐️⭐️⭐️

Providing rating for Conner Jensen, with 5 Stars for his service.

UPDATE: Over the past year, the quality of service from Management Trust has declined significantly. We’ve experienced consistently poor communication, lack of engagement, and inadequate follow-up. This absence of enforcement and support has negatively impacted our community’s finances and made it difficult for HOA board members to carry out our duties, including our fiduciary responsibilities. Additionally, several architectural issues have gone unaddressed for months due to a lack of follow-up, which has led to further problems during periods of inclement weather.

I am super pleased with the customer service I received from The Management Trust team members. MY roof replacement request was handled (and APPROVED) with exceptionally quick turn around, which was greatly appreciated. BUT the star of my show and The Management Trust is Debi Widmer. Not only did Debi take my call (as opposed to letting it go to VM and returning), Debi got me the answers I needed and was hoping to hear. I know what it is like to be in a Customer Service position, and it is hard to please everyone all the time, but Debi nailed it! I see the expertise, pride, and Talent in De…

We have some serious issues at On The Green, many caused by a lack of action. Now that Brian Hess is back, I truly hope we can get back on track. His service and guidance in the past did produce results. I am hopeful that he can help us get through some tough decisions and see major improvements in short order. Welcome back.

Management Trust's "management" of On The Greens Condominiums is a complete failure. Parking areas are covered in mud and moss. All sidewalks are covered with mold and moss. Greenways that once had grass are now all moss. This incompetence has been going on for years. A better name for this community would be "On the Moldy Mossy Greens" With dues approaching $500 a month one would hope for a change.

Debi Widmer, the Woodhaven representative, has always been very helpful with any issues I have had with our Woodhaven property. Debi can be in a difficult position, as Woodhaven is quite strict with their policies, but she has always handled everything in a pleasant, positive manner.

Recently in my neighborhood there was an issue and a manhole cover was protruding out of the ground on a stretch of our drive. I called my HOA next morning and Erica Calacsan, HOA Customer Representative picked up my call, I explained her the problem, she was immediately got on the problem, contacting her community association manager and then coordinating with Cleanwater services and in no time crew was on the ground to take care of the situation. I greatly appreciate and thanks Erica for being so prompt and for her excellent customer services.

During the recent winter storm, we had a tree that was hazardous, Marissa Marr assisted us quickly and reported the concern to THPRD to get the tree removed in the shortest possible time. Giving 5 star for Marissa's excellent support. Thank you so much.

Sara Cole manages our HOA and is knowledgeable and professional. She is assisting first-time homebuyers navigate the benefits of protecting their real estate assets through a strong management company and is a value to the neighborhood.

We are in need of an urgent repair in our property and both Nicole and Alexander went above and beyond to negotiate with the Association so that we could get our project done seamlessly and avoid significant health hazards. You can tell they both understand family values and sympathized with our situation. Thank you both for your very prompt follow up!

In my interactions with Debi Widmer this year, she has been consistently knowledgeable, efficient, and results-oriented. She has a "can do" attitude and works hard to get a result. I appreciate being able to reach her and have her problem solve and work through more complex issues (much more satisfying than through a bot).

Deb Widmer is the best! She is helpful but moreso understanding of situations and treats us like individuals when we have had questions.

Debi Widmer's responsiveness and customer service are second to none! She is understanding and helpful, and happy to get on the phone when needed. It was very refreshing handling HOA matters with Debi.

Debi was very helpful with some billing issues and took the time to call and explain it all to me

Terrible experiences w Andy and Kianna. Getting our information corrected on the call box took months with prodding causing many delivery issues. Getting my bathtub fixed is an ongoing saga with many incorrect work orders, absent supervision, and no results. It has taken well over 6mo w virtually no progress and countless nudging. At this point, I’ve cancelled my work multiple times only to have the work order botched (not by the Plumber company, but directly by the Management Trust). Our building garage and elevator also seem in permanent disrepair. Really upset with these people. They seemed…

We thought moving into our first house is going to be hard but Connor Jensen with the management agency has handled all of our concerns and has been very expedient. I was actually surprised how quickly he was able to answer my questions and sort out my concerns

I recently started leasing a property that is associated with an HOA managed by The Management Trust, and I submitted a couple of questions that were promptly and kindly answered by Conner Jensen. I just wanted to express my appreciation.

I appreciated the quick response and handling of my work order request.

Andy was a rock star. In recent situation where I believed my mail had been stolen. He was able to quickly get the footage from our surveillance company and help me out. He’s got a great attitude and I’m happy to recommend him.

ADDING TO REVIEW BECAUSE GOOGLE WON’T LET ME SUBMIT ANOTHER. I have added three photos of DEEPLY YELLOWED items that have been damaged by the tenants above my unit and their smoking. My whole house smells like an ash tray. All of my clothes stink. If I leave a jacket in my car the car reeks. My art, white pillows, clothes are all yellowed. It’s cold where I live and I am forced to constantly ventilate & use the HVAC for circulation. I have sent photos to the management trust. I have repeatedly asked them to come out and smell my home. I have requested the put smoke monitors in the unit upsta…

This is a review for our new Management trust agent Stephanie Wittkofske. She is super fast and prompt in her response, and even responding after office hous. She was also super patient and promptly sent me the information about my specific unit again, even though she sent me all the information in the PDF format (which obviously I didn't want to read everything). Thank you Stephanie. I hope this kind of service continues.

Debi Widmer was super helpful and proactive in helping us with our ACC application. Debi was knowledgeable with the review process and was able to get us an expedited review. Thanks again.

Why won't you allow towing cars from the Fire Lane at The Sanctuary Apartments? It's a danger to residents. I don't understand how The Management Trust can have this level of control at a multifamily property.

Marissa Marr is so amazing and we are so lucky to have her in our HOA community! She is so efficient, professional, and really cares about her residents. We are beyond fortunate to have her!