Uptown Properties Reviews

Uptown Properties has been managing our condo for over 8 years now. It is so nice to knowing that all the details and needs are taken care of for us. From finding a renter, showings, property maintenance, financials, turnovers, and beyond having it all covered by Uptown has provided true peace of mind.

Shali was wonderful during our conversation regarding our rental. Uptown has done well for us for the last several years.

Al did a very good job. He makes show that I get all the applications and how to go through it.

Shall and Anthony have helped us so much with our property. Going above and beyond what is asked

New property management for my place and when I contacted them Jane was very helpful and even when she couldn’t get the answers right away she was able to get the request done and called with the follow up and details in a timely manner. Thank you Jane

our property is going through a transition and the staff was so helpful helping us create an account with them. Jane was very helpful and patient over the phone and just the sweetest ever!

Shali was kind enough to reach out to me personally about an issue with my account balance since there was a property management transition. She was kind and fully answered my questions.

Shali was extremely helpful when I called to arrange a rental analysis for my property!!

Shali was very responsive and answered all of my questions about renting my condo

Shali was very friendly and attentive to my inquiries regarding the property that my adult children have rented. It set my mind at ease to know that Uptown was taking my concerns and requests, and helping to find solutions in a reasonable amount of time. I had sent an email regarding the property and received a phone call within 24 hours back, and then Shali called me again just follow up. Great customer service!

Shali was pleasant to work with. I'm looking forward to seeing what the company can do for my first investment property.

Do not trust your property with Uptown Property Management. Repeated turnover in their maintenance and operations teams has led to constant delays, poor communication, and unresolved tenant complaints. Their leasing agent is unprofessional, unresponsive, and dismissive of both owners and tenants. Do they care about tenant turnover? Nope. They make more money the more the unit turns—all paid for by the property owners. They regularly tack on extra fees with vague or questionable justifications, including a 15% markup on all repairs — creating a clear conflict of interest that incentivizes the…

I switched to Uptown at the start of this year for a property that I have owned for over 20 years. The previous management company was very poor at communications, took forever to return a call and their maintenace quotes were always signifiantly more expensive to what I could find on my own. Working with Al Luuman and the Uptown Team has been fantastic. Al and the entire team, AJ, Cindy, Austin, etc. have been very good at keeping me updated and maintenance quotes are reasonable so I do not need to take care of this on my own.

Jane and her team are very much appreciated they “will”walk your through every step of the way, if your invested Into there time and yours you will be very satisfied and pleased with what they have to offer. 5Star all day!!!!!!!

I am very impressed. AJ Shepherd and Uptown staff have been a tremendous help with my portfolio of properties. Their knowledge is the best. They are responsive. They are using amazing technology. This is the company you want to use if you are in portland.

Cindy Borre the maintenance coordinator has been a pleasure to work with regarding issues with our newly rented property at uptown properties. She has been prompt on follow ups and assuring that our issues will be taken care of. Hope to continue to work with her due to the professionalism and understanding of issues we have faced - fridge not being properly maintained upon move in. This causing more expenses with food spoiling and other issues we’ve been faced with. Thank you very much Cindy for being you and taking care of business!

Working with Uptown Properties to purchase and now rent our house has been an incredible experience. From the in-depth market knowledge of our realtor, Trent Werner, to the responsive and thorough nature of our property management/leasing team consisting of Austin and Al - we have been nothing but impressed every step of the way. Buying and renting a home can be stressful, but working with Austin, Al, and Trent puts us in the best position to be successful and feel good about our investment. Thank you guys (and the whole uptown team)!

Have used this company for 5+ years, Al recently assisted me with a lease renewal and did an excellent, professional job.

I would give Uptown a big fat ZERO. It's hard to imagine a more comprehensive failure than the "service" this lousy organization provided my family. They were charged with finding and screening tenants for our rental condominium. The tenants they found were horrific, noisy, confrontational with neighbors, damaged the property, and violated the terms of the rental agreement in a variety of ways. We had to spend $8,000 in attorney fees to remove the tenants, and lost months of rental income. Our attorney quickly determined that the tenants had a long legal record, including conflict with previo…

Uptown Properties offers top-tier property management services marked by professionalism, efficiency, and tenant satisfaction. Their proactive approach ensures swift resolution of issues and maintains properties to the highest standards. With excellent tenant relations and a commitment to client satisfaction, Uptown Properties is the go-to choice for property owners seeking exceptional management services.

I very rarely leave public reviews, but I do not want other property owners to go through what I went through with Uptown, nor do I want tenants to experience what my tenants experienced. Uptown Properties was awful to work with. I hired Uptown to manage a 4-unit apartment building in 2023, and things seemed to go mostly well (or at least explanation for mistakes made sense) until my property manager left her job. After that, it was incredibly difficult to communicate with Uptown staff. My tenants were sent multiple rent increase letters within a few months. Files were rarely uploaded to the …

Shali was extremely helpful and very kind while getting me all settled in my new apartment. Very happy with my their service!

Shali was very responsive when their payment system had a glitch and put an extra charge on our account. They followed up with a text and a phone call to make sure we were satisfied. Thanks!

Just moved in and Uptown has been very helpful and accommodating so far! Shout out to Jen, she’s so sweet and helpful. She drove all the way out to bring us a key right away when there was a mixup.

Just received a phone call from Miss Sanchez asking if my water was working alright and if I had any concerns, about my unit. She was very polite.

Shali was very helpful answering our questions and getting us set up to move to our apartment.

Shali was very helpful in assisting me throughout my lease as well as during move out

Shali was great and helpful in helping us during our move out process!

Shali was very helpful with processing my move out and was very kind and friendly to talk to.

AL --- He made my move-in experience seamless from start to finish. He was professional and genuinely cared about making the process smooth and stress-free. Every question I had was answered quickly, and he went above and beyond to make sure everything was handled efficiently. If you're lucky enough to work with Al, you're in great hands-he truly deserves recognition for the outstanding service he provides! Thank you Al!!!!

Shali was so helpful and communicative for my easy move in and move out needs. Thank you!

Good maintenance team, Shali helped with issues with no delays and no time wasted. That is always good to have as a renter

Al helped us immensely!! He made things so easy and made the move in process a dream. Thank you, Al!

I spoke with Shali in regards to obtaining a rental verification and let me tell you guys she is absolutely AMAZING, 5 star performance and give her a raise. She is very polite and professional.

Has to be one of the worst rental agencies I've ever been with. Don't respond to emails and ignore work requests. They also have shady accounting practices. They make changes to payment history and go back on previously stated policies, particularly around security deposits.

Shali was very helpful in assisting with the process. Quick, easy and efficient in completing the leasing process!

Al was incredibly helpful with getting our new home ready for move-in. Customer service was great, I will update if my experience changes with my time as a tenant. Thanks again, Al!

Al - he has been very helpful with my boyfriend and I with getting our lease started and was very quick to respond eith any questions!

When we first moved in, we had a problem when we moved in with the cleaniness of the unit and inappropriate items left behind from the previous tenant that management didn't notice until we found it. But that's not why I'm writing. I'm writing this review because since Friday, our toilet has been broken and their maintenance emergency line isn't functional for maintenance emergencies. We put in a work order and left two voicemails, but no one reached out to us until this Monday morning. Our toilet bowl was broken due to something falling into it, so we understand and are fine with paying for a…

They are unorganized and unprofessional. They do not follow through and over charge. They also called a bonus room a bedroom, which it was not since it seemed more like a garage tuned into a laundry room, bathroom, and super small room, like all that literally fit was an individual twin size mattress. Charged as if it was a 3b house when technically since there is no closet, it was a 2b house. It was the only place that allows our two dogs so we stayed, worst experience ever renting.

I had a great experience renting with this company, and I especially want to thank Al. He was incredibly helpful, professional, and patient throughout the process. He answered all my questions and made everything smooth and stress-free. Truly appreciate his support!

Al Lumaan was amazing! Super kind, attentive, and quick to answer any questions we had. He made the leasing process easy and enjoyable. Thank you, Al!

There was a good costumer service from Shali. She ran me through the steps to get into the apartment well and answered any questions. Good apartments as well

I called Shali for assistance and she was super helpful, she helped me get proof of residence while applying for a new home.

Leasing was very helpful, easy and quick to respond! Jessie was great. Maintenance, on the other hand, has been incredibly frustrating. A month after moving, our washer randomly broke and was leaking significantly. I put in a maintenance request immediately and was told to try troubleshooting first, which I did. I had to continue trying to get a technician out and when one did, they said I needed an appliance technician to determine what was wrong. That took over a week to have them come out. They determined that part of the washer needed replaced. I heard nothing from maintenance after that,…

Shali helped with our move out process

Al did a great job explaining to me my next steps in renewing my lease ! 👍👍

Al was amazing in helping me find my apartment! He was patient, explained everything clearly so I could understand, and made the whole process easier. I highly recommend him!

Ayana, Anthony, and Shali have all been amazingly helpful in our unusual move in process.

I sent in an email to Uptown Properties requesting confirmation I am on month-to-month and Sally Shali called back the next day to confirm I am. I was very happy they responded so fast. I also caught the maintenance guy on site and he was able to help me fix my problem immediately.

Al was a great help! He walked us through the process and was very kind and supportive. Thank you Al! We love our new apartment!

Al Was fantastic and very informative and knowledgeable about the rental unit and current specials.

Terrible professionalism, management never gets me what I need fixed in my apartment, every single unit is infested with roaches, not to mention they won’t pay for a spray or any type of cleaning. Shali was very unprofessional never called me back anytime she said she would. DO NOT MOVE INTO UPTOWN PROPETIES LOCATIONS. THEY ARE EXTREMELY UNPROFESSIONAL.

Been here for a few months they are fairly helpful and called to let me know of any issues ahead of time Shali

Move in experience was smooth and simple. Al was awesome in helping us getting everything taken care of. Thank you, Al!

Shali and Al, did a great job with helping us move in, smooth simple and easy I recommend 100%

Absolutely don’t move in with them they don’t handle issues and they’re over all just horrible , I just moved out and not only are they keeping my whole deposit they’re keeping the 906 dollars I had left in my credit towards rent that was supposed to be returned and expecting 834 more dollars! Charged me crazy amounts for wear and tear and charged me multiple times for the same thing also are ignoring my disputes ! Their Flanders property also has a roach problem that they call a “sanitation issue” so they won’t pay to spray!!!

It’s quite absurd how ridiculous this management is. They have the worst professionalism I’ve ever seen. Constantly asking people to put in a good review for them to “win a contest (hence why there’s so many positive reviews).” That or, just completely fake reviews in general. We’ve had problem after problem with these folks and they have done little to nothing to solve them. WE constantly have to reach out to them about things that they should be getting done themselves such as a rental lease, which we aren’t even on because nobody will clear that up. Do a yourself a favor—do NOT associate wi…

It’s nice and cozy home . Location is convenient private and low noise me and my kids stay for years … Jane P… is always response and helpful on what need to be done. Recommend for your next stay

Shali- She helped me with confirming some details and helping me make a work order . She’s so kind and very helpful patient and understanding. She resolved everything I needed. Thank you again Shali.

This is my third time finding a new home and Al made the rental process very fast and easy . He was able to tell me exactly what I needed and amounts very fast and fixed the portal side of issues with payments I had also . Thank you Al !!!!!!! update 11/4 . As soon as i was asked to do this review Al my agent who was assisting me went RADIO SILENT. I still have a couple questions that haven't been answered. On move in day i was never given the box code for the key access. I will be reaching out to the office to speak with someone differently who can hopefully help me

Al was very helpful and personable when helping us through signing the initial lease, so I give Uptown Properties an A+ for customer service. The property is also very well maintained and we love the place. The price was very competitive which we appreciated. There was some room for improvement during the process, which is why I leave a three star review. The leasing process had many issues. Initially, Uptown Properties uses a service called "Tenant Turner" to facilitate the showings of the properties. Tenant Turner requires a ton of sensitive personal information, including government IDs,…

Shali help me a lot with the email key , I really apreciate for the help and the assistem with the apartamento thanks to Shali

Excellent service from Shali with our move out and rental reference.

I was helped by Shali today I needed a copy of my lease agreement and she was more then willing to help my manager wasn't in office so she contacted my manager for me and we got everything i need before the end of the work day. Thanks shali keep up the good work.

Al, what’s great helping me with my maintenance request. I had a lot of questions and he was patient enough to guide me through. The efficiency and quick response Makes me feel appreciated.

Uptown just took over a property that I was previously renting and there was a mix up in communications reguarding a non existenting past due amount. JANE was super friendly and assured me this was in error. Thank God for real people with human compassion I’m not sure I would’ve got that same result with Artificial Intelligence. Thanks again Jane.

Shali was amazing and took care of our issue almost instantly. She was very nice and was a joy to talk to.

Had some trouble paying my rent, called the office, and JANE crushed it, fast and professional. 🙏🏼 Thank you so much!

I have had a very disappointing experience with Uptown Properties. There was very little response and communication or when maintence was needed or questions were asked. The property that I rented was in poor shape and had been documented as such by the residents but was neglected by the property team. Submissions for maintence had to be submitted multiple times to get any response and when reaching out over phone there was never any response. Appointments to have maintence were frequently canceled, which prolonged the process to have things fixed, some of which still has yet to be fixed after…

My complex just switched to Uptown. Obviously, this comes with a great deal of uncertainty. Jane was able to address a number of my concerns and help me understand the processes that Uptown uses. It turns out, there is a good measure of improvement, and less on the downside than I was Fearing.

Shali in customer service was very helpful. I needed answers quickly as my time was limited in finding a new place to rent, and she took care of me and answered all of my questions, so I was able to get on with my day

AL ,thank you so much for all of your help. He has Exceptional customer service and helped me find a place from out of state right away thank you again AL

al was very helpful and really streamlined the process highly recommend

Shali is amazing at her and a positive and good at helping the residents at all there need s with there property rentals

Al was super helpful and made my call quick and easy for me and comfortable. thank you.

Al was so helpful while we were dealing with a utility issue. He returned my call after hours to offer solutions and provide much needed information. Thank you Al!

Al was super speedy helping us get our lease renewal all finalized, 10/10 recommend ㅤᵕ̈

Al helped us get our lease updated quickly and easily when I had a baby. Great customer service!

I worked with rental assistant Al he was great he answered all my questions and was very honest about everything I am so excited to be a tenant at this rental company he gave me multiple options for homes as I am relocating from Minnesota to Portland he helped me do a virtual tour and made me feel like I had my own rental assistant he was very very informative and working with me with my budget I highly recommend this rental management company ..

Wow. What a great team they have in the office for Uptown Properties. Reliable and fast responses while still keeping that friendly vibe you don't usually get from other property management. Thanks for fixing fan sooooo fast! 😉

Shali was great. Helped close out my move out experience.

Shali was VERY helpful on walking me through the online portal (which needs a serious upgrade!) on how to set up an autopay.

Al was great at answering my leasing questions for my new rental!

Shalimae “I have been living here for 4 years. Truly, the staff and management of these apartments are very respectful, and I really like it.”

Great, helpful experience renting and problem solving from Shali.

I got a wonderful experienced to rent an apartment. Got helped from AL from uptown properties, he was so amazing and so kind and patient. Highly recommended for AL! Thank you AL

Al Lumaan - Great guy, helped me out with my lease. Was able to get the price of my deposit down through negotiations. 5 stars, great service.

I was helped by Shali and she was able to answer all of my questions about my maintenance request on my tub and also adjusted my rent payment

Shali did a great job with our moveout and was very helpful with her communication.

these people are the worst to deal with. they will try and take your money any little chance they get and double charge you. I recently moved out and let me tell you...they are awful to deal with. I have reached out through phone calls and emails but no one ever responds back to me so i can dispute false charges. I highly urge all thinking to rent from this group to reconsider. ANSWER YOUR PHONES OR EMAILS DO YOUR JOB. I rented for over 7years do me the curtsy of getting back to me.

Al was very helpful with all of my questions in regards to moving in to the apartments

Been in the same complex for 22 years, no improvements done what so ever, with so many single units in our complex everyone pays a great deal for rent here their making over 30k a month but can't even have regular yard maintenance several people in complex have to call in and be told to fill out maintenance orders to have way above knee length grass cut. Have complained several times about tree limbs hanging on steps only way to get from parking to units and still yet to be cleared. Uptown property sucks true meaning of slumlords. No paths or sidewalks to street. Parking area is lifting all ov…

Al Did a good job helping trough the process of renting. 100% recommend!!!

Shali helped me greatly with my move out and getting all the information needed for a smooth transition.

shali is a wonderful costumer servicer rep that took care of all my needs in a timely manner. she was so patient with me along the way.

Shali was awesome and prompt when returning my phone calls and her knowledge made the leasing process easy

They are very good people to work with and answer there phone on time and they follow through any kind of works that the house needs

Shali was very helpful for our move in process!

Al and Shali helped us out with our renewal! Awesome guy!

Al has been a fantastic help getting our new lease set up. Thanks again Al!

Just signed my lease. They responded to every email, we're very understanding and easy to work with. Both Al and Shaira made everything a breez.

Al, was very helpful and quick on answering my questions about about my lease. Would recommend this property management

Shali customer service agent helped me with a key lock thank you

Al was great in renewing my lease. Went above and beyond and took extra time to make sure all my questions were answered and that I had everything I needed to renew my lease.

Al helped me renew my lease, it was a simple and an easy processes. Communicated with me and gave me updates on everything.

Shali was very helpful with an issue on the rental portal and was able to resolve it quickly!

Exceptional customer service from Al. He was very friendly, helpful and knowledgeable when it came to discussing questions I had regarding my lease contract. Thank you!

Shali the customer service rep helped me with my payment plan with Uptown Properties to make it pain free. She is outstanding at her job

Al was great at helping with any question I had before moving in

Al was very nice and helpful with getting me situated and with viewing an apartment.

Horrible, and i do not say that lightly. There are numerous lawsuits against this property group and I will be joining the ranks of former tenants taking this management group to court. Getting itemized receipts from my $3200 in move out charges took 14 months. Turns out they tried to charge me for home renovations (new sink, new paint, new molding) which is illegal. They've threatened collections on 3 occasions and I look forward to destroying them in front of a judge. Worst of the wost, I hope they are penalized to the fullest extent of the law

I enjoy the reliability an private living arrangements it's also the most spacious bedroom, very nice 🌴🪴

Thanks to Al Lumaan for the lease renewal.

Jane is very much so on top of her game she has helped me the last couple of years with any situation that I have she always handles it. Thank you Jane.

I moved into one of there properties in January and it did not come with a house key. I have asked them a few times now and it's been almost 2 months. I still do not have a key and communication has been not as what I would expect. Hopefully they get a key soon.....

This company just tried to raise my rent nearly $1000. From $1600 to $2500. After being a loyal renter for over a year. I emailed them saying this was illegal due to renters laws in the state and got an email back nearly immediately saying I was correct. They changed the rent to the max price they could charge, which was 9.9% making my rent $1800 instead of $2500. What happens to the people not aware of these laws? Taking advantage of families, and in my case, a disabled Veteran, is absolutely not okay. I’ve also now been without a dryer for over a month. I’ve taken off work 4 times for vario…

moved into one of Uptown Properties’ rentals in January, and despite multiple requests, I still haven’t received a mail key. This has been an incredibly frustrating experience with little communication or resolution. Reliable access to mail is a basic expectation, and the lack of urgency in addressing this issue has been disappointing.

Al helped us make the lease signing a smooth process, answering all our questions and concerns.

They are the worst property management to rent from .. how do u rent places out and they are filthy..and then when they take you to court they forget they did that and send you a bogus email saying to send a email for a forwarding address and bank info to send a so called deposit back when know dam well they just took the person to court and gave them 30 days to vacate .. that email is a trap .. this property management are slum lords and a trash company .. stay clear of this company they are trash just like there rental properties that are not clean and have mold and trash in them before u mo…

Jane Pada has been both helpful and courteous when we have needed her attention and or help. I highly recommend her for a raise or promotion if that is something she desires. Thank you Jane for your assistance over the past 18 months that we have lived here.

They are the worst. They are more expensive than other places and don't clean their properties. There was rotten food in the refrigerator when I moved in. There was trash in one of the rooms, and there were several things left behind from what I am assuming was a previous tenant. If it was possible to give a negative review I would. They charged $ 2000 off of my deposit for paint and cleaning, I was the one who cleaned and painted before I left. I have never had such a negative experience with a property management team before.

Working with Uptown Properties has been a flexible and easy process. Kurt, the property manager at The Macadam has been especially kind, helpful, and communicative. A good property manager is invaluable when it comes to renting and your overall living experience. I highly recommend KURT, and Uptown Properties!

Shalli was very helpful at helping me with my concerns as a tenant. Update I've called again and she was very helpful once again. She's always they're when i have questions. Thank you Shalli!

I moved into one of Uptown Properties’ rentals in January, and despite multiple requests, I still haven’t received a mail key. This has been an incredibly frustrating experience with little communication or resolution. Reliable access to mail is a basic expectation, and the lack of urgency in addressing this issue has been disappointing.

Al was extremely helpful with aiding our move. He was very communicative and helped us through every step of the process. I am very grateful for his help!

Be careful with renting from Uptown. They tried charging us for utilities that were not our responsibility per the lease agreement. And recently they tried to charge us for a rental insurance fee after we had been moved out of the unit for over 20 months, threatening to send us to collections if we did not pay. All around bad experience and I advise anyone to stay away if at all possible.

5 Stars for Al through the leasing process. He was great and professional and really made the process a breeze. UPDATE: Almost a year into our lease, and we haven't had any major concerns. We di rent a newer single-family home, so that might play a part, but all maintenance requests have been handled promptly, and their portal works pretty well for most interactions. Still 5 stars for Al. He's very communicative and is great from a customer service standpoint.

For starters, I would give Al 5 stars for all his help and prompt response. He has very good customer service skills. But then when we checked out the property, we noticed the windows were in not very good condition, the screens were damaged and the frames were really old, you could feel cold air coming from outside, even with the windows closed. The property says it has off-street parking but doesn't describe the parking problem that the area currently has. The patio is a shared tiny space with no shed or nothing for extra storage. It has definitely potential but with some upgrades.

Al is super helpful communication wise! Helped me make my payments in time :)

We had a wonderful experience working with SHALI while searching for our apartment. She was incredibly professional, friendly, and attentive to all our needs. SHALI went above and beyond to answer our questions and made sure we felt comfortable. Her excellent customer service truly stood out, and we couldn’t be happier with the support she provided. Highly recommend her to anyone looking for a positive and seamless apartment search experience!”

Hi . I had a few Questions about my rent . I had the opportunity to talk Shali. She was very helpful. She answered all my questions . She was very friendly and a great help.

Al made the moving process a breeze with his quick response time!

I had a fantastic experience with Shali! She was incredibly patient and helpful in answering all of my questions. Her positive personality really stood out, and it was clear she’s passionate about her work. Shali’s communication and professionalism were exceptional—she truly is a rockstar!

I usually don't write reviews, (Shali) from uptown properties helped me with a problem, It was in regard to my rent. the situation was resolved so my thanks to Shali Thank you

I appreciated Al, he helped me with the whole moving process and it was very friendly made everything he did.

THE WORST. Will need an attorney if you decide to work with them. -- Charged $300 for carpet cleaning even after I sent them the invoice that I already had a professional company to do it. -- Charged $300 for Deep cleaning and cannot provide any specific details to show it is beyond normal tear and worn. -- Agreed to refund the fees mentioned above right after I sent them a letter drafted by my attorney, but the refund is still never issued. Bringing them to the court. -- You can only reach their oversea assistants and never get any issues resolved. Cannot directly reach the Maintenance depart…

Was great working with Jane! She got to my issue and resolved it swiftly today. Very respectful and great communication thank you I appreciate it!

After Al and the other leasing assistance, startingAugust- present, were helpful with every step of the process and when one problem arose after another Al tackled them with me and had very great communication skills and called me if I had a question or if I forgot to put my car on the lease. TBD how moving in will go and I am excited to be a resident at TM. Cheers Al!

Had a good experience working through the process of moving in. Bit of struggle at first getting ahold of them via phone but once I was put into contact Al and Austin, the process went so much easier! Would recommend using their personal work phone numbers, often texting first works. The main phone number’s mailbox is full so you can’t leave a general voicemail and all other numbers go straight to voicemail. I will say that Al and Austin both call back very quickly when you leave a voicemail. Plus they answered all my question, to which there were many… I just wanna make sure I know everythin…

Al at the leasing office was a tremendous help to get us set up at our Apartment. He always made himself available for any questions and provided answers and remedies for any issues! Al made our move in smooth. The property is also very nice. With a little more work around the property it is perfect

Cindy and the team is making my living place more comfortable and safe Very good care thanks

It has been a great experience working with Uptown Properties! They are quick at responding to issues, friendly staff and their online portal makes it convenient to keep everything in one place. Thank you Jane for helping me find my home!

Horrible property management company from the tenants point of view. The literally only positive I can state is the settlement I received from the class-action lawsuit against their systemic and illegal business practices, avoid at all costs unless you have a good lawyer as a family friend.

My family and I had some specific requests when wanting to rent the property, and both Austin (leasing agent) and AL (leasing assistant) were very communicative and flexible. They went above and beyond to contact the owner about our requests. There were some bumps in the ESA pet screener, and they were able to compromise. AL has been a great point of reference to contact about any leasing questions. Thanks to AL, the signing part of the lease has been easy thus far.

Absolute joke of a property management company. We have been trying to get paperwork from these people for almost 2 months now, their maintenance and quality of their units are FAR BELOW what they charge, if your unit floods or if you have any problem with the washer / facilities you are told to "turn a fan on," and ignored unless several tenants also file the same request. Their plumbing is so old that whenever a unit near you gets worked on you experience a leak in your own unit, the electricity is split in a way where you flip breakers on the regular no matter how you spread the load betwee…

Finding the apartment was fairly easy and did an in-person tour just with my roommate. Overall pretty pleased with the aesthetic of the general area, is convenient to my new job, near some good spots, and the only thing I can say is that it is a little bit older and dingy, but not unclean. Dealing with Shaira was pretty smooth and we got quick responses which was needed in our quick hopes to find an apartment. Very helpful in answering questions and willing to deal with any possible complications. Thank you! Very excited to move into this complex!

Working with Al was great. He was friendly and helped navigate a lock malfunction quickly and effectively.

STAY FAR AWAY from UPTOWN PROPERTIES. Absolutely HORRIBLE experience (you can see similar reviews if you do your research..) They hardly ever respond to serious inquiries for health and safety, take sometimes weeks to respond if they ever do reach out, and will try to stiff you/ weasel you out of your security deposit with bogus fees and charges on “normal wear and tear” which is protected under Oregon law. I was having. A serious health concern due to organic growth in their attic (as well as another tenant) and they were trying to make ME go into their attic space ( not a tenant responsibili…

Cindy and my on-site manager provided the best customer service Iv ever received from a rental company. Couldn’t be happier. Thank you so much!!

I started the tour of the room. Everything was quick and easy. After that I received instructions on how to apply and pay the deposit from Anaya. She made everything quick and easy. After that I received an email from Anaya. Again, how to transfer and apply for PGE. and email from Elliot explains how to get the keys in the lockbox for move-in. After moving in, I had a question about my parking spot. and updating my license plate Cindy was very helpful and updated quickly. Everything is very good Newly decorated apartment Everything is new in the kitchen. I love it. I'm happy to give it 5 stars…

Worked with Shaira to get into my new place and she was so helpful every step of the way!!

WARNING: DANGEROUS, INCOMPETENT MANAGEMENT WITH LITTLE TO NO RESPONSIVENESS. RENT WITH CAUTION. Was charged a $100 late fee due to being $10 short on rent (due to a $10 service fee they charge for payment, which is the only acceptable form of payment). Wild that you can be charged 10x the amount of what's short when $10 doesn't even buy you a meal at most fast food restaurants these days. Additionally, management are incredibly slow to respond and maintenance are largely incompetent. Upon moving in we had a strong urine smell coming from one of the closets. We advised them of this and they b…

The worst property management company I have ever seen. All I can say is that all of the reviews you read on here and yelp are spot on!!! Do not rent from these guys for the love of god!! All of these 5 star reviews are completely fake. It’s obvious by the wording and that they’re all around 2-4 months ago. It’s OK because once KGW investigates them they’ll expose all of their slumlord practices. Including the false 5 star reviews. Pretty pathetic.

Al (leasing agent) did a great job working with me to get settled. I am looking forward to living here. The portal is really easy to use.

We went through Uptown properties to rent a home and we had the pleasure of dealing with Shaira. We were blown away by her consistency, professionalism and how courteous she is. Uptown Properties has such a streamlined rental process in terms of paperwork and procedures, they've made it so painless. This was KEY for our family because we were moving from out of state; Shaira and the team eased our troubles by being super hands on and they seemed to understand all that goes into a relocation! We would highly recommend working with Uptown and ask for Shaira...she's a dream to work with!

This company sent me a letter over a year after moving out of my unit to demand payment for a water bill that had already been deducted from my security deposit upon move out. This was the first notice of a balance I received since I moved out and they indicated their intent to send the balance to collections. I have proof that the amount was previously charged. This company is a classic example of money-hungry management. Any errors they make will be in their favor and it will be up to you to verify every charge. To their credit, they sent me a refund for the amount I (accidentally) paid on…

Shali from Uptown Properties helped resolve a payment issue for me. She responded promptly and helped me resolve the issue. I really appreciated her quick, professional and friendly response.

Al L. He works diligently to fix or improve any situation I have with my lease. I recently sold my car and Al made sure I was reimbursed for all over paid rent. And other similar situations. Al is charming and very friendly. He truly is 5 Stars. Hope his bosses know this. And give him a raise. Thank you, Al L. Lori Kaye Coleman

Have had a very pleasant and easy move-in process so far thanks to Al @ Uptown Properties.

I'm guessing most of these five-star reviews are from employees or their friends. Even the wording sounds corporate. I live at one of their properties and although smaller maintenance items and work orders are taken care of in a fairly timely manner, anything that requires a contractor takes months to take care of or may never happen. I had electrical issues for over 2 months with a faulty electrical panel causing outages consistently. Besides unreliable electricity there was the potential of an electrical fire from electrical arcing inside the box. We haven't had a working dryer since BEFORE …

My leasing agent, Austin, was fantastic--professional, responsible, patient and kind! He deserves a raise- he's an asset to your company! My interactions with Uptown Properties so far have also been positive and I hope that will remain the case.Thanks!

Do not rent from these people. Their lack of communication was so frustrating. Multiple times I was told something was going to be fix, weeks passed and there was no follow up communication. When you try to call, you get a different person every time. When you email, half of the people you talked to previously don't work there anymore. Do yourself a favor and read all the non paid for reviews and you will see that this company is a scam and all they care about is taking your money.

I had a fantastic experience renting from Uptown Properties. Their team is incredibly responsive and professional, always addressing any concerns promptly. The unit itself is well-maintained and in a prime location. Uptown Properties has made my renting experience smooth and hassle-free, and I couldn't be happier with their service. Highly recommended!

The employees of Uptown Properties are exceptional! They consistently go above and beyond to assist residents. They are not only friendly but also actively encourage residents to come together for social gatherings, facilitating the opportunity to meet neighbors. I appreciate the peacefulness of the apartment's location, where safety concerns are virtually non-existent. I highly recommend seizing the opportunity to lease an apartment here whenever one becomes available, I assure you, you won't be disappointed!

In the short amount of time that Uptown Properties has managed my apartment complex, they have provided service and comfort that has truly gone above and beyond! I was the unfortunate recipient of a broken sprinkler pipe during the recent winter ice storm. It caused rapid flooding, and the need to immediately evacuate. Nicole responded very quickly to the calls/requests of multiple tenants including myself, and found everyone affected by the flooding a place to stay until it was safe to leave the property. The following day, Elliot was on-site to look at my unit, and to get the ball rolling o…

I have been a customer of uptown a little over a year, I did have some dissatisfaction in the past as I don’t seem to be able to get a hold of anyone about my concerns. Recently, I work with Anthony Gardella who has been helping me a great time and most importantly very responsive to my concerns and reachable. He is the reason I stay with uptown management. I really appreciate that and strongly recommend to work with him.

Added additional information from the move out experience with this company. Continues to be horrible after a year. Hoping the lawsuits snapped them into shape but clearly did not. Edited info at the bottom. Horrible management company. I am still renting from them and can't say much without identifying myself but I'll at least agree with several of the points already shared in reviews because they happened to me as well. Once I'm done with my current lease I will edit my review and go scorched earth. Also owner of Uptown, don't even bother trying to respond to my review. I emailed yall and c…

Honestly have been so frustrated trying to get in contact with the property management about fixing a leaking water heater. Zero response from them and have had to make multiple attempts to just see if this is something they can fix. Have even contacted the maintenance man that was assigned to the problem and HE even said that he’s waiting to hear back from the property management. They will of course make sure to get their money right on time every month but seem to always be in limbo to fix issues. I’m extremely frustrated as a renter..