Vacasa Headquarters - Portland, Oregon Reviews

As a property owner attempting to use Vacasa’s management services, my experience was extremely disappointing. After months of delays, poor communication, and substandard service, my listing was never completed. I declined to move forward and was assured the account would be closed and fees waived. Over four years later now I received a collections notice. Their level of disorganization and lack of follow-through can create long term issues for property owners, as I’m experiencing now. I would strongly caution anyone considering their services. You are truly better off listing your property on…

The worst company ever! I tried to get their services for 2 properties that I have, one in Blue Ridge, GA and another one in Cape Coral, FL and I was contacted by Ty the Sales Rep. And she was nice as a person, but nothing that she told me was true, I waited almost 3 weeks for the team to go there and take pictures of the property and do the cleaning and the Onboarding process, somebody else was supposed to be my point of contract and that person never showed up nor called me or reached out to me in any way, I also requested that someone from the Florida team reach out to me to have my other p…

They may be a great company, but it wasn’t in my experience. Empty platitudes after the fact doesn’t change anything, I’m still reminded every time I open my formerly new oven and see how they used oven cleaner and steel wool and ruined the glass door and ceramic self cleaning inside. 😩 used Vacasa as our property manager.

Stay away from vacasa they don’t care about you or owners homes

Host experience- Long Term Rental - Vacasa Arizona Vacasa had a contractual agreement to provide property management services to which they did not honor and for which they expect payment for services not rendered. Due to their remarkable ineptitude, my account lost 6 K in revenue, incurred reputational harm and items valued at $1200 were stolen from my home by Vacasa employees. While all these events were promptly reported to Vacasa per their internal processes, Vacasa did not honored their own policies to address! To this day they will not engage in constructive dialogue other than out of…

What a nightmare of a company that could care less about customer service. They rented my home for $93 a night when my minimum rate was $235!!! Going rate is about $300 a night & they did this to me in peak season! I read reviews online & ex-employees said they aren’t surprised what they did and how much worse it got after they went public. On our Next door app I posted asking neighbors if they have used them & one lady said that they have a bad reputation & had money problems. They lost a lot of homes due to poor service & shady practices. “Fraud & shady” popped up a lot. They have short…

I hired Vacasa to manage my two houses in Costa Rica, but I have experienced numerous issues. The customer service is poor, and there seems to be a lack of a management team. I've encountered problems with billing as well. Ariana Romero and Maria Barrantes provided unsatisfactory service. As of now, they still have an open invoice for $889.03. I have called customer service several times, but nothing has been resolved. I would not recommend wasting your time and money on Vacasa.

I hired Vacasa to manage my property in Panama City Beach last year. I was provided a prospectus, prior to signing up, on what the revenue should be with a low/med/high yearly rental rate revenue expectation . Vacasa failed to even come close to a 1/4 of the LOW revenue projections. Failure to advertise my property on all the platforms(Airbnb,Vrbo)initially, as they stated they would , failing miserably on customer service and cleanliness for my property and the amount of missing furniture…yes I said furniture! A complete breach of contract that cost me thousands of dollars . We changed …

DO NOT LET VACASA MANAGE YOUR PROPERTY!! 8.16.24 Update: After ignoring a number of calls and emails with important questions about the below situation and how to resolve for over a week (and putting a work stoppage on repairs to my unit), Vacasa sent me a Termination notice citing this review of factual problems and errors they created as the reason for termination... To reiterate, rather than address the problems they created and work together for solutions, Vacasa instead chooses to terminate property management agreements because they don't like factual reviews that expose potential issu…

I'm a homeowner and gave my property to be managed by Vacasa for vacation rental. They don't screen the guests well and my very first guest brought is cats, which was not allowed. They were in my home for a month and they scratched my stairs and messed on my bed and trashed the house. Vacasa will not repair the scratches done to my stairs. They are not a good company to trust your valuable home with to mange.

Extremely rude, unhelpful, and condescending staff. I had the displeasure of interacting with multiple staff members including a manager and had the same stomach turning experience. Lies were told and promises made that were never fulfilled. I’m furious. Homeowners, do yourselves a favor and do not use these people.

Zero stars would be more appropriate. If you have an immediate family member die, 24 days before your rental, they will not let you reschedule your trip or give a refund. Buyers be ware, this is a horrible company, and if you use them to represent your property you're, you're allowing a heartless corporation rent your property, so shame on you too.

We are very glad how the Vacasa team in Palm Springs have managed and taken care of our property; they always go the extra mile to make sure our home and guests have a great experience.

Vacasa is the best management company, the care my property gets is unbelievable all thanks to the great manager "Carolynarden" and the excellent cleaning crew. Thanks to them all of my guests leave wonderful reviews and become repeat guests. Thank you Vacasa and my assigned crew.

Excellent service and support. First year with Vacassa and all rentals were handled seamlessly. I signed up for a second year,

I use the Vacasa team in Panama City Beach Florida and Ashley Carey & Rachel Landell and I can't express how AMAZED I was once I was assigned to them. If I have a question or my renter has an issue they immediately resolve the issue and I always know what is happening. The cleaning staff is very attentive and I will get updates when something is showing more wear and need to be replaced in the near future. Details and communication are the best!!!! Ashley will even text me!! I always know what is going on! Highly recommend !

Our niece graduated from psu and we all stayed at this gem of a house. Completely private, including gates with plenty of parking. One night we watched a movie on the huge outdoor projector, fun! Home had laundry room and one large bedroom & bathroom downstairs with the game room! Had a fun game of poker for the adults and plenty of games for the littles. Includes foosball, pool table and an arcade video game. Upstairs had 4 more bedrooms, each room has a tv and 1 bathroom. The kitchen was average but dining area was tiny (only seats 4), thankful for the outdoor dining area otherwise we would’…

We rented a property in Mosier, OR via AirBnB. It was in poor condition, unclean, and generally unpleasant. Only some of the bedroom windows had coverings, some beds didnt even have sheets on them, dead bugs, cobwebs, dust, dirty pans in the cupboard, and the general condition of the home was rundown. The hot water heater was enough to support one 10-15 min shower for a home that "sleeps 10". Bright spot was the location and the deck. Initially they were very responsive, but when we discovered more issues and asked to be contacted about them - no response. We paid up front of course. And it wa…

This was the worst trip and of all weekends Mother’s Day. Whaleshead resort north of brookings really went down hill when these people took over. Vacasa is a joke. They door lock was broke so when we arrived after 1 hour wait I broke into a window. The glass out of the microwave is broke. The cabin needed cleaned bad. The hot tub wasn’t cleaned there was sand all over the bottom and it stunk bad. All the blinds were broke. Hot water lasts 10 min if you’re lucky. And both days I woke up to ants everywhere in the cabin. Stay away from this cabin at least. Vacasa didn’t issue refund or even answe…

Great house in old lake o! The house is amazing, and is just a quick walk to dt lake o. Loved everything about the place; such a good vibe for a vacation.

Vacasa Oregon’s customer service was very disappointing. The team seemed to struggle with understanding the situation and working through it collaboratively with the customer. Instead of helping resolve the issue, communication felt disconnected and unproductive, which made what should have been a simple situation unnecessarily frustrating. Vacasa could greatly improve by focusing on listening to customers and working through problems with them rather than around them.

We arrived at our cabin near Mt. Hood, Oregon close to midnight with three children and an infant, after a snowstorm had just passed. Upon arrival, we discovered the heating system was not working. We immediately contacted support and were told a technician would reach out, but no timeframe was provided. We noticed multiple space heaters throughout the home, which suggested this may have been an ongoing issue. When we plugged the space heaters into separate rooms, they repeatedly tripped the circuit breaker. Given the late hour, severe weather conditions, and the fact that we had young childr…

Best short term rental I have ever stayed. I would recommend it to anybody wanting to see a great part of Portland. Great walking neighborhood, super dog friendly, great host Generous bathroom, generous Kitchen. Short drive to many places of interest. A block away from coffee shops❤️

STAY AWAY FROM ANYTHING VACASA!!! Disgusting-TERRIBLE customer service! My family arrived at the condo they rented yesterday, and it was a complete trash hole! No air filters to be seen, carpet so dirty that you would not walk on it with shoes on, and the balcony doors didn't even lock! Please see the photos we have attached, and avoid anything to do with this company! When the management team was reached out to, Jenn S was less than helpful. She told my mother "you'll be safe. You're on the second floor balcony" when my mother told her that the balcony doors didn't even lock! I personally put…

I am so disappointed in Vacasa. I always thought I could trust any property managed by them and that I would feel safe there. I thought they had a reputation for customer service but boy was I wrong. I booked a last minute reservation at Sugar Beach condos in Orange Beach yesterday for a two week stay. When my husband and I arrived there we had to ask a renter there how to find our room. There wasn’t anyone at the gate, no office to check in to and a dimly lit parking garage. We walked down block walls that were partitioned off about every 40 feet and not a soul in sight. It would remind you o…

We were seeking a quiet and comfortable place to stay during our district ohset meet, and this house perfectly met our needs with its peaceful atmosphere and convenient location. We would have appreciated having curtains or blinds in the upstairs bathroom for added privacy, but otherwise, everything was ideal. This is a home my family would happily rent again for future trips.

We arrived to our air bnb managed by Vacasa to find nothing had been cleaned, dirty laundry everywhere, beer cans on the counter, filthy hot tub, blood on the floor, dog hair everywhere, etc. When I called the number posted on the door she said she couldn’t find my reservation was extremely rude and ended up hanging up on me. I called again and spoke to another agent who did find my reservation partnered with Casago. They sent a cleaner and we were finally able to access our house after 7:00pm. We received poor communication throughout the process and they were unwilling to offer any kind of c…

This company is terrible. I’ve stayed at a few other properties. The last one I stayed at was not cleaned! The bed was not made, and the trash was not emptied. After this experience, I decided to never stay at a Vacasa property. I reached out to their Privacy team and requested that they delete my account and data. They refused, saying that the state I reside in does not require Vacasa to comply with data deletion requests. This is unacceptable! I am the consumer, and I have the right to my data. Beware of this company. Everything about them is sloppy and unprofessional.

Dealing with Vacasa is terrible. Terrible customer service. The rental we stayed at smelled like a dead rat when the heat was turned on. It was so bad we had to leave early. Vacasa refused to issue even a partial refund.

We’ve had three experiences with Vacasa now and all three have been a disaster. The first time we had no hot water for the majority of our trip despite frequent promises to fix it. In the second case they canceled our reservation shortly before check-in ruining our trip. We foolishly gave them another chance and this time their property description turned out to be so inaccurate that we didn’t even use the unit we rented. Stay far far away.

We rented 3 vacasa spaces. Location was awesome. Service was non existent.

WORST STAY EVER “THANKS” to CRISTA Copoulos and Vacasa team We came to the condo at government camp Grand lodge south #404 It was my gift to family for holidays A surprise He had 5 adults , 2 toddlers and 1 infant When we came to the condo at 4 oclock we noticed a lot of crumbs, pasta, popcorn on the floor. After that I went to check all the rooms. Opened the beds and noticed lots of hairs, different colors Spots on the bed, some dog like hairs. I went and checked all the beds. They all were dirty. The dishes were all dirty too. One spoons even had chocolate left over. Microvawe was a mass an…

3rd time staying at this property. It’s clean and very comfortable with 2 bedrooms and 2 bathrooms. The kitchen had everything we needed. I had a question during our stay and the response back was extremely quick. I love walking around this area you just can’t beat it. I will be back again for sure

This was a great location for wineries and although we were there in November, I think the outdoor areas would be a real plus in warm weather. 4 adults for our visit but the rec room area is a wonderful space for all ages. Hosts were in contact and helpful. House is as shown on line.

Great house, location, and has everything you would need. Typically, a rental is sparsely furnished and the kitchen is outfitted with the bare minimum. At this house you could host thanksgiving dinner and not have to bring anything but the food. The owners thought of everything, including pet bowls and throws to put on the furniture so you can still snuggle with your furry friends. Will definitely rent again!

I got totally screwed by these people. I had to make a cancelation, which was only one day past the deadline and there was Zero accommodation or understanding of my situation. This also was crazy to do because it was Family Weekend at my son's University and all hotels and Airbnb's were going for over 2 times what I paid for this. But Yes, I lost $600. Never stayed there; will Never stay at a Vacasa property.

Upcoming stay and needed to cancel due to illness and was told needed to cancel 30days in advance. Very dismissive and obviously money hungry company. The birthday trip will go to waste along with flight fir hubby and myself also they directed me to call front desk of resort to try and reschedule but they don't have the number to the property that THEY manage! After searching google for a long while I located and called to make changes and was informed to call Vacasa.. went round and round until my head started to hurt .. Anywho long story short never again will I book with Vacasa ....

If I could give Vacasa zero stars for service, I would. It's almost impossible to chat with a live person. Then when you do get a live person, they read from a script and don't care about your issue. We rented a place in Trinidad California. The price for 2 nights was $980 (so not cheap). After spending one night there, we observed that a rodent had been in our Unit. It attempted to eat a banana and an apple that was in a plastic bag with other apples on our countertop. The rodent also defecated on the countertop. We immediately attempted to get in touch with a live person from Vacasa t…

Updated: We did try to contact Vacasa numerous times. There is no way to contact the headquarters, hence the review being our only avenue to complain and share our bad experience. We left expensive hair tools in the home we rented and they were not returned to us. The local team admitted to finding them the day we moved out and then after 4 months of communication about getting them back, said they were not there. Someone stole our items. Not acceptable. We realize our mistake at leaving them but if found, they need to be returned not stolen.

*BUYER BEWARE* The manager of this hotel and the company Vacasa they use to manage The Washington Hotel in Port Townsend are heartless and money hungry. I’m a single mother and both my daughter and I have asthma. My daughter wanted to go whale watching and bioluminescent kayaking this summer. The closest place to whale watch is Port Townsend. We’ve never been to Port Townsend. Researching hotels in that town this is the only one we found that appeared newer with its remodel. The price was listed at $130/night. After their multiple fees and taxes the total for one Monday night was $661.27. It w…

Never ever book with them! Absolutely immoral crooks! Mandatory evacuations don’t mean anything to them! Other major booking companies have overriding policies for natural disasters and weather esp when it’s mandated! We had a house booked in Hattaras today and were unable to go today after driving 12 hours when the county posted the 5 pm alert and they refuse to issue refunds even partial. I will make sure everyone on social media knows how terrible this company is!

I had reserved a cabin in the Wallawas. When we arrived it had not been cleaned, dirty linen on the floor, in the shower, garbage in the cans. When I called Vacasa I got standard replies, texts and NO physical response. Still waiting three days later for a reply from someone who will actually answer. Please save yourself the headache and steer clear from Vacasa, OR. They ruined our vacation. Patti

The worst of the major vacation rental services you can use. Use them if you feel like everything will be perfect and there’s no chance you’re going to need to reach out to customer service. They don’t care about you. They don’t care about your issues. They don’t care about the thousands of dollars you spent on your vacation. Once they have your money you mean nothing to them.

This home was disgusting and dirty. Everything was broken. It smelled horrible. We left after one night and have been trying to get a refund but suddenly no one ever returns any calls, texts, or emails. I have had to dispute charges on my credit card because they refuse to even respond. Avoid at all costs. ***EDIT*** You can see the response from them below claiming someone will call me. I have already spoken to them and they refuse to refund me. Again, avoid at all costs.

Had a condo rented at the Copperwood condo complex in Eagle River WI since January 27, 2025 for 5 people beginning August 2, 2025. The condo is 3 bedrooms, 3 bathrooms and accommodates 6 guests. Received my reservation confirmation a couple weeks ago welcoming my party but noticed a notation on the confirmation that stated 5 guests were over the maximum allowed. The rental agreement stated no more than 6 guests per zoning regulations. When I double checked the website for this Copperwood condo it stated maximum number of guests allowed is now 4. I stayed at Copperwood before and the maximum nu…

We paid $877 for 2 nights at a Vacasa-managed condo that advertised A/C only to arrive and find the unit sweltering at 78–80°F the entire time. We messaged Vacasa repeatedly when we say the thermostat at check-in. They replied saying they alerted the local team, but no one ever came and the issue was never resolved. For this price, you’d expect a basic amenity like A/C to function, and for support to actually show up. We’ve requested a refund and are still waiting. Extremely disappointing experience and would not recommend booking with Vacasa if you want reliability or support.

I recently booked a stay in Depoe Bay, Oregon for one night while traveling down the coast. Apartment was seemingly fine minus the guest towels smelling like dog. However, as the evening went on the guests staying in the unit above us arrived back at their apartment and were extremely loud. They were banging, yelling, playing loud music, slamming doors, and shifting furniture across the floor. I reached out to Vasaca who reached out to the tenants to quiet down. Thereafter the tenants only got louder. Around 10pm the noise was so bad we packed up and left and checked into a hotel for the night…

HORRIBLE!!!! Poor management. Deceptive about condo conditions and updates. Terrible customer service. Buildings are falling apart and are unsafe. No handicap access to the beach. Vacasa has DESTROYED Seychelles in Panama City Beach since taking over. Shameful! They ruined our 4th of July stay - we left a whole early and STILL have had ZERO follow-up from Vacasa. Next steps - reporting to Florida condo association.

Too bad that this review has to have at least one star, which is more than I want to give. I had a death in the family and was three weeks away from my reservation, and this company refused to work with me. I asked to change my reservation. It was scheduled as a family reunion, but had to be changed to a funeral. Same amount of people were coming and needing a place to stay, but Vacasa basically told me to kick rocks. I asked if I could pay a cancellation fee and retrieve some funds back, or if the owner could be reached and pleaded with. It was as if I asked to move a mountain. I book…

We had a terrible experience with a Vacasa rental on Seashore Drive in Newport Beach. The home was misrepresented, several amenities didn’t work, and overall it was nothing like what was promised. When I reached out regarding problems, they responded three days later by saying they are only available during office hours. After we complained, a Vacasa representative admitted to the issues and offered us a refund of over $1,700 (for one night’s stay, the cleaning fee, and the hot tub). We agreed to that resolution, and they told us the credit would be issued to our credit card in 3 to 5 business…

Horrible customer service experience. Better to work with agencies you can trust and are interested in a longer term relationship with their clients. They refused to honor the terms and conditions of their own cancellation policy and I had to escalate through VRBO, who were supportive and agreed that Vacasa was in violation of policy. Do not waste your time.

The house we were supposed to stay in was completely Flooded down stairs when we walked in. We traveled across the country with 12 People. 5 of them being small children. Vasca did nothing about placing us in another house or making the situation right. I have never seen anything like it. Do yourself a favor and do not book any properties with them.

This is the second time I’ve rented with Vacasa and both times I received terrible customer service when addressing issues at the rentals. Most recently we rented a lakefront property and found the front shoreline to be an overgrown disaster with a huge downed branch across the property. This made accessing the lake (the entire reason for renting a lake house) very cumbersome and unsafe. Several people stubbed toes, tripped and got cuts from the debris along the lakefront. When I informed Vacasa of this they said the lakefront is wild land and the “weeds grow out of control in the summer”- yet…

Perfect for family Near a beautiful park. A pristine neighborhood. Private flag lot. House is super clean and easy to use. Linens were clean, soft and wonderful. Some small areas for improvement: needs updated pots and pans, tv needs to be fixed, should provide more tp. House backs up to a moderate road with a little noise to the master bed. Didn't bother us at all.

Updated review: It’s been a month since I posted my review below, and have yet to hear from anyone from Vacasa or seen any sort of refund. —— We stayed at a Vacasa-managed beach house over Mother’s Day weekend and were excited for our annual family getaway — but unfortunately, the experience was disappointing. Two key features we were looking forward to — the gas fireplace and hot tub area — were affected by maintenance issues that were never resolved. The fireplace didn’t work because there was no propane (something that should’ve been checked before our arrival), and none of the back porch …

This is the worst management company I have ever dealt with!! My mom booked through Airbnb and the rental smelled like animals and the couch smelled like urine. They refused to help us for two days and then when they FINALLY did they stated that their local manager didn't smell anything and refused to give her any of her money back. Mind you she left the unit within an hour of checking in because it was so dirty and she was so uncomfortable. DO NOT RENT FROM THEM!!!!

A truly miserable experience booking 3 rooms on behalf of co-workers. Their policy/system doesn't allow for booking on behalf of others without a painful process with customer service. I will be avoiding booking stays with Vacasa.

I recently booked a 3-night stay with Vacasa for a special occasion—my birthday. Unfortunately, the experience was incredibly disappointing and far from what was promised. Three days before my arrival, I reached out to Vacasa specifically to confirm that all the amenities—especially the sauna, hot tub, and BBQ—were in proper working condition. They assured me that everything would be ready and functioning. However, upon arrival, I found the following issues: The sauna did not heat up at all The BBQ was broken and lying on the ground in pieces The pool floor was dirty The hot tub had visi…

A week before my stay, I received a text that something was broken in the unit and would not be fixed until after my visit. Then a few days later, a call to say that the replacement will be overlapping with my check in time. As it is, check in is 4pm, checkout 10am. One would expect that they could handle this without infringing on my paid reservation. Vacasa insisted on involving me every step of the way, as if I was their employee or the one who ordered the furniture. The amount of phone/text/airbnb messages I received was excessive and unnecessary. This is just a few of many. On the …

OK, I suggest you sit down because I’m going to do a very long rant that I’ve been working on for several months so grab a cup of coffee a soda a shot of tequila whatever suits you needs because this will definitely make you way more aware when you’re traveling, who not to use. I went to booking.com and Vicasa and this rant is mostly about booking.com. I really didn’t get anywhere with Vacasa, other than them letting me know that I have to go through booking.com. I’m posting on Vacasa Website as booking.com has NO website where you can leave A review and I feel that Vacasa could have hand…

We had an experience where the home had a bunch of flying ants. The first day we saw a few but it's in the woods so we didn't worry too much the next day I let the rental company know they said they couldn't do anything for three days. By the time we were ready for bed the ants were everywhere. On our pillows drinks and even in my husbands CPAP mask. Sent videos and photos they said they couldn't do anything for days and sorry for the inconvenience but nothing else. I told them that we couldn't stay there in a bed with ants crawling on us. Again they said sorry for the inconvenience and nothin…

3 weeks ahead of our vacation and this cruel company won’t let us res he file or cancel to attend the funeral of a family member. Way to make a buck.

Some friends and I rented a house managed by VACASA in Frisco, Co., through booking.com for five days, 01/30/25 - 02/04/25. In less than an hour, I asked to change houses because I had confirmation that more friends were coming and the house would be too small for everyone. I made the change request several times through booking.com and also directly with VACASA, and it was denied. We then went to the rented house because we didn't want to lose the money from the reservation. We arrived at the house, and after dinner we went to wash the dishes from dinner and the washing machine wasn't wor…

I would not rent through this company again if my life depended on it. I gave so many opportunities for my poor experience to be corrected only to be met with unlimited excuses as to why they will not help. During my stay the hot tub, jetted bath tub, BBQ and door locks did not work correctly. I was assured by the supervisor during my stay that I would receive a partial refund due to the issues and time wasted out of my family vacation dealing with uninformed vacasa workers and broken promises of repair men. One full day of our vacation was spent waiting for a repair man that was never dispat…

This was the worst experience I’ve had staying in a rental home. There was rat poop in the silverware drawer, we felt unsafe the entire time, and the customer service is no help. I left an item behind and I contacted vacasa and the host the day we checked out once I realized I did not have it. I called multiple times and was left with no answer. Finally, two days after I contacted them about it, I get an answer from the host saying they will look for it. Once again, I was left with no response. I messaged vacasas customer service and they said they would send a local team to look for the item.…

Condo changed less than 3 weeks before trip. Replacement offered was half the square footage and considerably less expensive than the initial reservation. Spent 30 minutes on the phone waiting to speak with supervisor with no amendment to offer. Will never use vacasa again

They’re so unnecessarily hostile to correspond with it’s comical 🤣

We stayed at a vacasa resort in Stowe Vt. Our experience was no heat, terrible customer service, bugs and mold in one room, mice, droppings, and a blood stained mattress. Never ever again!!

We arrived to our unit in New Hampshire ~20 minutes after the check in time and found that it was never cleaned after the previous guests left. The unit was dirty in addition to all the used linen that was left on the floors. Calls and texts to Vacasa didn’t help. They kept promising to contact local staff, but we never heard back. We were forced to just clean the unit ourselves since it was already past 8pm when we finally realized we were stuck there without another place to stay. No one followed up during our entire 10 day stay. I request a partial refund, which again they did not follow up…

Absolutely beautiful and deserves more than 5stars has everything a person could ever ask for and more. Even a beautiful piano. And bbq. Garbage service and totally white glove clean. I wou so recommend this house for a family and security driving around all the time. And very convenient to what ever you need. Beautiful neighborhood. An area I would want to live there

Update: I got all my money back after posting on social media about my experience. Here’s an updated version with your addition: On October 7th, I booked a house in the Keys through VRBO for a week, costing $2,000, with check-in scheduled for October 8th at 4 p.m. My family drove nine hours toward this rental, only to receive an email four hours before check-in stating there was a “mandatory evacuation” in the Keys, and that my reservation was canceled without a refund. Instead, I was told I could only rebook for another date. There was no mandatory evacuation in the Keys, and the storm in …

Terrible experience with this property management company - CAUTION, read cancellation policy carefully! We were unfortunately billed 50% of the rental when we had to cancel our booking - this amounted to thousands of dollars. Understandably, our error not reading the policy however considering we held the booking for 6 days and it is over 3 months away it seems like a steep penalty! Customer service agent was no help at all, company stands by there 50% policy - I guess this is truly how they generate revenue. My poor aging mother booked our reservation and we had a terminal illness diagnosi…

This was the worst experience I’ve ever had with a rental. It was canceled because of a bad storm that closed all the roads. Instead of returning our money because it kept the entire vacation rental money, even though they said we could not use the rental because it was not available due to the storm, other companies like Vrbo returning peoples money in the same condos . Vacasa is the worst. Do not rent from them.

DO NOT RECOMMEND booking any property managed by Vacasa. We were supposed to stay in a unit managed by them in July, but upon arriving at the unit, we immediately noticed how dirty it was. When you open the front door, you have to walk up a flight of stairs because the unit starts on the second floor. We didn’t even need to walk up the stairs to see how dirty it was. There was grass all over the steps. We hoped that was a fluke and everything else would be fine, but sadly that was not the case. The entire unit was dirty. The bathrooms still had soap scum in the shower and water and soap stain…

AVOID VACASA. I was attempting to stay in Lincoln City for 2 nights at their Edgecliff location, as a work trip away from the city. I specified that I needed access to full wi-fi for the duration of the trip. The day I was supposed to check in, Vacasa messaged us saying that for a solid chunk of the Thursday we booked would have no access to cable or wi-fi. I figured this earned at least a partial refund, in which I attempted to call and was rudely treated by their phone agent. I ended up cancelling and staying elsewhere in Lincoln City.

I stayed at a house in waldport oregon and had an issue within a few minutes of arriving. I called and texted Vacasa. Only response was an automated message saying they'd get an expert and get back to me. They didn't. I emailed the person listed on the sign on the refrigerator. Again no response, ever. I stayed 3 days. I will never stay at a Vacasa location again.

In June 2024, my family and I stayed at a VACASA property in San Ignacio Belize for 4 nights. Upon arrival on Wednesday at our Vacasa unit, we discovered water shooting across the back patio from an obvious pipe break. We turned off the water valve and realized that it was the feed that went to the hot water heater. So we had no hot water or ability to do laundry. We immediately contacted VACASA by text. An agent responded that the local manager would be in contact with us. We also noticed that the swimming pool was uncleaned and extremely slippery due to algae growth in the waters and on the …

The experience I had with this company’s property in Belize was outstanding. I had a reservation at the Blue Water Beach Villa (San Pedro). All I can say, the landscaping, beach front and condo was immaculate. Someone at this property takes their job serious.

The condo & location in Seaside, OR were fine, well furnished & clean. Our personal experience was disconcerting as 1st morning we heard distant alarms coming from other units. Reported to management thinking it was a clock going off, it was not, there were two CO2 alarms set off in 2 vacant units next to us. Maintenance crew was working to fix the issue, after 2 hours, they could not resolve the issue and called the fire department & determined that the 2 detectors were possibly faulty & were removed. Walking down the hallway, we smelled gas & so did our neighbor. This was a premium co…

Went three days without a shower in the condo - because of minimum onsite maintenance - the shower-head was broken. We had no air conditioner and it was hot during the day. The place was not owned by the resort but advertised with the resort information and number. Misleading information. Truth is we enjoyed the location to the beaches and Newport.

Last Minute Travelers Beware Vacasa has treated me unfairly. I had to cancel my trip due to no fault of my own due to Delta’s ground stop on all flights from Atlanta because of the CrowdStrike IT failure. Since this was a business trip and I didn’t want to stay in a hotel for 5 days, I decided to book a condo. I made my Vacasa reservation within 48 hours of my trip. I called Vacasa customer support as soon as Delta canceled my flight, and the first lady from overseas was no help at all, but at least nice. She transferred me to her US manager, who acted as if it was a big inconvenience fo…

I booked a stay on 7/17. We were to fly out on 7/18. Unfortunately we were affected by the global wide Microsoft outage grounding all flights. We had no options to try to get on another flight after we spent over 12 hours at the airport. I immediately reached out to Vacasa. They were unwilling to budge at all on a refund even though it is a global wide disruption. I should have read their reviews first. They have a 24 hour from booking refund policy, I was at 28 hours when our flight was grounded. I spoke with airbnb support after Vacasa would not budge. Airbnb agreed with me and reached out …

Vacasa falsely advertises their listings and their customer service is a scam! My recent stay was truly horrific. Vacasa and the owners of this house should be absolutely ashamed of themselves. First, our check-in was at 4pm. We arrived after 5 to find the cleaner still working on the house. It turns out the owners had stayed their previously and left the house in such a nasty state that the cleaner stayed until almost 7pm. Disgusting. I was left with laundry in the dryer I needed to put away, and dishes in the dishwasher I also needed to put away. Second, the listing clearly says "central a…

Excellent home!! Top rental! The house is very beautiful, has so many amenities, very well-stocked, very clean and well taken care of! We were very pleased with the room, the yard and location. We consider it one of the top 5 vacation rental homes we have ever stayed in! (and we have stayed in many all over the world!) Highly recommended!!!

Great townhouse in slabtown. House was clean, included private parking garage for the building. Steps away from a great grocery store, coffee shop, and great restaurants. Location was very safe and walkable. Nice vibe.

Booked a cabin through Marriott Homes and managed by Vacasa which says that all properties are luxurious. We checked the weather and it's going to be 100 degrees on arrival. I then double checked that the very expensive cabin has AC at least a window unit and it does NOT. I called several times to explain that this is a safety issue and not providing AC is egregious. The rude staff just told me that they will make zero accommodation with either a refund or moving me to a place that is safe. Marriott needs to dump these slumlords that put profit before people.

Dynamic pricing check price before and after you iht book stay. Vacasa charged me $100.00 per night more than shown. Beware doesn't even deserve a star.

We reserved and paid over $1100 for a condo at 105 Howard Dr, Unit D, Ketchum, ID via Marriott Homes and Villas, managed by Vacasa. Upon arrival at the property we were shocked and appalled by the condition and filth of the condo - definitely not as described. The furniture and carpets were stained and soiled. The walls were written on and dirty. The trundle bed was broken in pieces. The mattresses and pillows were covered in hair and lint, soiled and basically disgusting. The handrail was loose and unsafe. I spent close to an hour on the phone and text support trying to get assistance …

If I had to condense this review, I could do it in two words: NEVER AGAIN. My recent Vacasa vacation rental in Ocean City, Maryland, was by far the worst experience I have ever had with a rental company. 1) Home was DIRTY: overflowing trash, hair in sinks, visible debris on carpets. 2) Home had NO WATER on arrival. Had to call Vacasa and await a technician to get that resolved, missing important family reunion time. 3) After successfully entering the home with the key code initially at check-in, I was subsequently LOCKED OUT on my first evening: the entry code failed to work. Troubleshooted …

We stayed at an air bnb that was managed by Vacasa in Albany, Oregon. The house was dirty upon arrival and advertised to have a nice yard to bbq in. When we arrived the yard was well over 2 ft tall and it was obvious it wasnt being cleaned or managed by the company. I reached out to vacasa and only received automated messages and no resolution. The home owner reached out and was so kind and offered a discount. She also disclosed they were selling the home due to having many issues with Vacasa poorly managing their property.

We were told that we could not arrive a little early,to our vacation rental- Heron’s Crossing, because they were cleaning it. When we arrived, it was and is filthy. The floors are black. This picture is of one tile I wiped, in the kitchen. Nothing has been vacuumed, mopped, wiped or dusted and the large trash cans, collected by the city, are full. We spent approximately $3,700 for this unit. Is this fair? I notified Vacasa many times and they keep telling me that they are sorry that it doesn’t meet my expectations and they will write up a ticket. Meet my expectations? It doesn’t meet anyone’s…

Highly recommend this accommodation! The condo was super clean, spacious, and comfortable for 5 people. The location is fantastic, and vacasa made check-in and check-out a breeze. 5 stars!

DO NOT BOOK FROM THIS COMPANY! I REPEAT DO NOT BOOK FROM THIS COMPANY! First let me start off by saying that the pictures that were listed on the site was not a reflection of what you will be getting, they are heavily photoshopped and you will be catfished. I arrived at the River View House in Springfield OR June 5th the outside looked nothing like the pictures, ok fine but when I went inside the home that is where the horror met me. The home looked like I walked in on someone who was actively staying in the home. There was trash on the kitchen table, empty bottles on the counter, food on …

Let me join the masses in telling you how awful Vacasa is. Ours is just one more story of this shady company falsely advertising rentals, ripping off consumers, and trying to get away with it. They like to respond publicly to pretend they're going to take action, but don't let them play you for a fool. Scroll through and you'll see hundreds of customers attesting to the truth: Vacasa is a take-the-money-and-run company, with horrible policies and practices that they have no intention of correcting, despite the pretty promises in their responses. Steer clear. Vacasa is hands down in the top …

Worst experience!!! Workers employed by vacasa drilled & hammered all wk!! Men climbed onto our balcony & started drilling& ripping up boards Our water was turned off!!! Electric fuse blown Affecting our condo!!! 5 texts& emails & 3 conversations & No Response from vacasa!!!!!

We reserved an Airbnb hosted by Vacasa Texas in Allen, Texas for 40 nights. The stay was miserable with dirtiness pests and uneasiness of workmen coming in home unannounced. Day 1 internet out, day 4 A/C stopped, day 5 men coming in and out unannounced. Man pulled up behind me and attempted to walk into the house behind me. Plumber came 1day w/ instructions to knock loudly, use key code to let himself in he nudged his way. Not only unprofessional but worrisome just myself and kids in house. Vacasa Texas never sent anyone to resolve bug and ant problem we notified on 4th, 5th, 9th, 12th day wit…

Booked house with trip insurance for two nights to go on charter fishing trip in Coos Bay area. Charter trip could not go due to storm at sea. Tried to get refunds for house rentals before date to arrive. Red Sky, Vacasa's insurance provider denied claim. " must be outside 30 days ". However Vacasa's website includes storms in the descriptions for buying insurance. Called Vacasa to take it up with them and basically was told too bad the weather forced you to cancel. Looking for a company that can stand by their claims in the future. It won't be Vacasa . Terrible customer service!

No response from customer service, outrageous additional fees, and they cancel your booking saying a property is being sold even though it's not so they can rebook it at a higher rate. Super shady company. Would avoid at all costs. Edit after response from Vacasa: It's hard to believe you when you've literally canceled my reservation twice in consecutive years with the same canned response and then suddenly the property is available to rent again. That's borderline fraud.

Horrendous on every level. Still waiting for a manager to call me back - four weeks later! If it were possible to leave VACASA less than 1 star we would. We traveled half way across the country with young children for spring break. The main draw for the “MESA ABODE” was the pool and the hot tub. The pool is deceivingly listed so we inquired about it being heated. VACASA didn’t respond to the first two inquiries so and we finally got ahold of someone a day before we arrived, after a circular conversation, the guy finally admitted the pool isn’t heated. BUT, he assured us they have a hot tub. We…

The house has bed bugs and they didn't even offer a full refund, nor compensation for the amount of work that has to be done to make sure you don't take them home with you, or the discomfort of having bed bug bites all over your body, or the worry that you've brought them home and it could be thousands of dollars and dozens of hours of work to get rid of them.

Be very cautious about using Vacasa, they do not post negative reviews so any listings will be one sided. Most reviews are also fake. They won’t post my review on a property and give you the run around about it constantly.

Please read this before you think of using Vacasa. This review is more than complaint about a dirty rental. It addresses severe safety and biohazard negligence on Vacasa’s part. Upon arrival at our rental in the mountains, we discovered a huge burn hole through the center of the deck, with support beams burned and compromised on the underside of the deck as well. A 5,000 plus pound hot tub is 5-6 feet from the burn hole, putting more weight on the compromised wood. The entrance to the rental is through the deck, making it unavoidable. We have pets and small children with us!! Someone had plac…

Update: As this review shows Vacasa Management responded to this review, however the review stands. I have multiple text message chains with Vacasa Customer Support around these issues and multiple times promises were made by these individuals only for them to never be followed through on. Nor will I note did Vacasa Management address the elephant in the room which is their curation of reviews to ensure only positive reviews appear for properties they manage. ************************** Run away from Vacasa and Vacasa managed properties. We had a great rental experience with Vacasa in 2022 and…

Stayed at a Vacasa managed property in Phoenix which we rented through VRBO for annual Old Men's Golf getaway in early March 2024. Compared to multiple previous experiences through VRBO, any shortcomings or issues were promptly addressed and resolved by the owners/managers. However our recent experience with this last VRBO listing that was managed by Vacasa was terrible, so much so I am leaving a review on Google in addition to a review on the VRBO site. ISSUES: Advertised hot tub was absent, although you could clearly see the mark on the concrete were it had been (note the listing has now …

I will never use this company for a vacation rental again. The property we rented was a dump! When we contacted Vacasa regarding the issues they basically told us to go pound salt. Below you will find our complete review of the property and of our terrible experience with Vacasa: A one star rating for this dump is way too good. Unfortunately that was the lowest rating allowed. This is by far the worse property I have ever seen in over 30 years of rentals. When we arrived the balcony floor, and outdoor furniture, were absolutely filthy. There were cigarette butts trash and dirt all over the fl…

Horrendous experience with Vacasa. The rental property was filthy and they refused to refund the rental cost, although we checked out less than 14 hours after arrival. There's a reason Vacasa stock is declining. I would give them ZERO stars, if I could.

While cliche, if I could leave 0 stars I would. We rented a property in the Mt. Hood area about a month before our trip with multiple people flying from out of town. The day of our trip was as expected, got the check in instructions. As you’d expect, it was snowing and cold at the mountain. Once we arrived at the unit we found feces in the toilet, no running water, a burst pipe and entire room wet, a trash can on a bed to collect dripping water, and dirty clothes. We called and let Vacasa know and their solution was to send a maintenance person to check it out… mind you, no maintenance person …

This is a very long review but please read if you are thinking about renting from these people they never made it right and I don't lie on my reviews you can check I'm in the top 10% in the I didn't get there by lying or exaggerating. I've seen the reviews and the answers. You guys don't seem to care at all about customer service or making things right with your customers that has been screwed on a vacation that they plan for probably all year. To me that is completely no one should have to completely work their butts off just to be able to afford a vacation with you. Get there and it be compl…

Just called this business for a refund on their terrible service and management of a rental in Sun Valley. Their agent was rude and stonewalling me any help. If this is how you run your business then it's terrible.

If I could give no stars I would, but this isn't an option. We had reservations for last weekend in Seaside, OR. Due to the bad snow storm coming to the area, we canceled on Tuesday for a Saturday and Sunday 2 night stay. Vacasa refused to refund a dime. This was over $600. We then attempted to reschedule for another date and this was also refused. Not sure if the owner is even aware but we will never do business with Vacasa again. Beware if you need to reschedule or cancel. This company has absolutely no customer service and only cares about getting every last dime from their rental custome…

Vacasa cancelled our reservation 3 hours before check-in when we were already on our way, after confirming the reservation the night prior. They refuse to give us a refund and only offer a “reschedule” when I have no vacation time left. Worst policy and customer service ever! DON’T BOOK WITH THEM.

This place was perfection. Trendy and close to amazing bars and restaurants, also grocery shopping is literally right across the street. Easy to check in, awesome communication, everything was easy. This place was equipped with everything you need except no wine glasses. We made do with coffee cups however if you are local and enjoy a fine bottle of vino, bring your own. Only other small thing is the fan is really loud but nothing you can’t get used to. Views were cool, loved the vibe and the walkability.

Rental in Gleneden Beach had no heat, full of black mold, recent and uncleaned pet urine, and with apparently blocked chimney that was not communicated and Vacasa refused a refund.

We rented a house in Vallarta, the house itself was true to the description. However they said it was in a quiet residential neighborhood and no noise (strictly enforced) after 10. There was a nut nextdoor with a 20000 watt speaker system, disco floor, and had parties until 2 am multiple times. The house next door isnt vacasa, but we picked this thinking it would be a quiet getaway. We wrote a review on the webpage for the house, and Vacasa filtered it to make it sound great. We wanted to let future people know, we would have known but they probably filtered previous reviews. Dishonest …

I've never giving a business a negative review but due to my experience with this awful company I just had to. If I could I'd give Vacasa zero stars. Its my experience that Vacasa are scam artists. I recently booked a vacation rental with Vacasa and they misinformed me with what was included in the rental. After booking, and after arriving at the vacation rental, I realized I had been scammed. They acknowledged their mistake but failed to rectify the issue. After no response for a couple of days into our vacation we packed up and left because of this issue and due to no response from Vacasa. A…

The worst vacation rental agency I have ever used. After the weekend heavy rain storm in Maine, the agency never was able to share rental property condition and not willing to refund even the entire Sunday Rivers Ski resort shut down this week for repair due to significant flood damage. Turned out today we finally were told the house was flooded and they are trying to dry out the basement. They expected us to still go to the flooded house tomorrow??!! They are still not willing to refund and just told us that they are waiting for local team to get back. I am not sure what information they need…

Arrived to a disgusting rental. Price gouging. Embarrassing.

Don’t ever stay with Vacasa. I should’ve listened to the one star Google reviews. I stayed with Vacasa for the first time and they gave me a broken hot tub and agreed on a refund- then flipped and denied the refund. I will always book with a host from now own this company is a joke.

Our stay at the VACASA-managed property (Pili Mai #13C) was frought with problems from the beginning. Firstly, when attempting to enter the unit with a code they texted me didn't work. Checking my e-mail I found two separate messages with two different codes, neither of them worked. I called their 800 number and talked to someone who gave me 3 different codes, with the last one finally admitting us. Secondly, the master bathroom floor had dirt all around the baseboard and hairs on the floor. Plus, the exhaust fan timer switch was broken. Then the TV would not receive all the channels! After c…

Rented a place in south carolina at the end of August that was awful. Vacasa said they would give me a refund. Trying to get the refund has been a nightmare. I have called several times about a status on the refund first call they said it would be 4 to 7 day before the refund would show on my statement. Called them back at 6 days the they said it was going to be 2 weeks. Now they are telling they have send a check and it could be up to 30 days. It's October and I still don't have my refund

Run from any property listed by Vacasa. After 3 months, I am still trying to be refunded my prepaid cleaning fee for a property that I had to cancel at the last moment. It is Impossible to talk with anyone at Vacaca. You end up taking with somebody at a call center in India. They promise to help but deliver nothing.