Artisan Property Management Services, LLC Reviews

Long story short by the end of our lease, we did our walk-through. The house was in great condition and they made up a bunch of random damages and ended up taking over half of our security deposit. I would not recommend renting from this company. They are slimy people to say the least.

Great overall application experience and really swift response letting me know I was approved for my new lease! The property management has also been very accommodating as far as move in and the process has been more enjoyable than any of my previous experiences, even compared to large apartment style leasing. Highly recommend working with Artisan Property Management

Excellent management company with fantastic communication. We love that they are on top of repairs getting done immediately when requested.

Just got the keys for a house with them. Process has been seamless and they’ve been so nice.

We rented our home at 628 Shelby Avenue for one year with Artisan, and while their name indicates skilled craftsmen, they neither seemed skilled, nor like they cared about their craft. While living in our home my car was totaled while parked on the street, our fence was damaged by a hit and run, and the side of our house was hit by stray bullets. No occurrence was directly their fault of course, but they didn’t reach out to check in at all. When we mentioned it when we were moving out, the gentleman at our walkthrough said they’d take it into account when thinking about how much of our deposit…

Helpful, responsive, and polite.

Would give a ZERO if it would show up here, for ZERO communication, ZERO professionalism, ZERO for credit lending knowledge, and ZERO for customer service. Stay away from these people there are plenty of nice homes available elsewhere. We found an amazing home, better than the one they showed us and we were in constant contact with the property manager. ARTISAN=ZERO HOME!

The worst experience I have ever had in customer service. They left me hanging for days with no explanation: then when we gave them bank statements and they said we didn’t have income. We make over $100,000 a year. Melissa was the rudest person I have ever worked with, denying my inquiries. R kept being told they would call back etc. it isnt gonna happen. Don’t work with these people.

Not professional at all if I could give zero stars or even negative Stars I would call the leave a voicemail and the person on the other side of the phone was very rude saying that it was 9:30 at night and that I needed to call back on Monday morning I clarified I was only calling to leave a voicemail! And then went on to say that I should be more mindful of other people's times when I work night shift and she claimed that she didn't so she shouldn't have to worry about my problem all the five-star reviews seem to be fake I would stay away from this place their listing has been open for around…

I've lived in five different houses since college, and this has been by far the worst experience I've had with a property management company. They are completely unresponsive, show zero concern for tenant wellbeing, and clearly prioritize cutting costs while charging inflated rent. The most alarming issue? Our home at 408 Normandy Circle was infested with brown recluse spiders--something we only discovered after multiple pest control professionals confirmed it. Since moving in on 5/6/2024, we've encountered over 100 of them. Avoid this company at all costs. They've demonstrated a total disre…

'm renting a property from Artisan, and so far, my experience has been wonderful. Their team is incredibly responsive, kind, and flexible in finding solutions. Unlike other property management companies I've dealt with, they make me feel valued as a person, not just a tenant. I truly appreciate their willingness to help and highly recommend them!

Artisan was anorganized and communicative. The PM and leasing team were respectful of my space as a tenant and operated exactly within the terms of my lease. I had an excellent experience as a tenant at an Artisan-managed property.

Artisan Property Management is great. Their team is responsive, professional, and truly cares about their tenants. Highly recommend!

Artisan has been really easy to work with. Addison was super friendly and great with communication about the move in. Highly recommend working with this company.

Good property management team. Good responsiveness when it comes to maintenance, definitely feel like they’re a reliable group when it comes to repairs. Lease terms were handled pretty seamlessly too. All in all, good support group for renting a home in Nashville.

Will and Addison have been great - we love working with Artisan! They have a really nice online tenant portal which makes everything from the application process to paying rent and maintenance requests super easy and convenient! The place we are renting is perfect for us and they deep cleaned and painted it to get it ready for us (on a very short timeline). 5/5 stars!

Will handled everything great with my lease. When maintenance items occurred (because they always do occur) they were handled in a timely manner.

I’ve been a tenant for almost two years and have had a great experience renting with Artisan. Easy to communicate with and always responsive when we had a question/needed something.

Awesome group of people with residential rental units in Nashville. They have been tremendously helpful and have a great maintenance team.

Terrific rental experience. Website/portal was a real time-saver and easy way to communicate. Everyone at Artisan, and every single contractor they provided for maintenance calls were top-notch, super polite, and very competent.

AVOID ANY PROPERTY THEY MANAGE. We have had multiple issues that have not been dealt with in a timely manner and luckily we are moving out early: 1. Carbon monoxide was never confirmed to be working and never had a battery in it when we personally checked. 2. We have had a gas leak in the crawl space, our gas in now shut off and we are still expected to pay full rent. 3. We have had a leak in our living room requiring a bucket to collect any time it rains, this took over a week to get someone to assess. 4. There is currently a bird infestation on the third floor which has been happening for 3…

Worst property management company ever. Terrible communication, no customer service, constant lies or blaming other people, completely ignores state laws protecting renters, and hires sketchy handymen. We signed a lease with them in April with a May move in date. When we got the property we were unable to move in due to the wifi from the owner still being connected and we weren’t able to use it. I work from home and could not move in without wifi. It took weeks for them to address this delaying our move in by a month. Then when we moved in the house was a complete disaster. Broken A/C, broken …

Communication with management has been great, and I’ve really enjoyed my rental!