Associa Tennessee Reviews

This management company is worse than useless. It took three years to get them to even look at a water leak issue on my property and, now that I am selling the property, (primarily because of their incompetence), I have lost a sale because they had a simple question about lending qualification. My realtor and I both have been calling all week to try to get a simple answer to a question and I have lost the sale, as the buyer moved on. There is rarely anyone in the office, even if you drive over there, and they will not answer the phone, return emails or return voicemails at all. I cannot believ…

While the property itself has potential, the HOA makes it hard to enjoy the community. Communication and accountability are ongoing issues that have not improved despite repeated attempts to address them.

You can never reach anyone and when we flooded last year... THEY...ASSOCIA hired 360 Degrees ...we had no say so...NOW they are saying Associa has not paid...BTW they get a 10 percent kickback for using them...so they are putting a lien on our property...we never signed/agreed to using them... homeowners have got together...where does our HOA monthly payments go....fixing to be lawsuits...

THE ABSOLUTE WORST HOA COMPANY TO WORK WITH! They make home owning a nightmare and I would give them -10 stars if that were an option. If I had the money to move right now, I would sell my house in a heartbeat just to get out of Associa HOA. That says a lot about the mismanagement of financials, lack of transparency and communication, and the LACK of management they have provided within my community. They have made my home owning experience horrible. I wouldn't even consider them money gouging at this point because the services they provide are subpar to none at all. We have not had lawn care…

Our condominium community is so blessed to have Kristi Goski of Associa Tennessee managing the daily operations of our community. Kristi is very personable, easy to speak with, efficient, knowledgeable, experienced in community management and in the administration of her duties, which sometimes include emergency situations. Pauline Sciaretta, President of Indian Springs Condominiums Homeowners Association Board of Directors

Thoroughly disgusted by Associa. For numerous years I have called asked for the issues with clean water, repairs, and cleaning services with the pool to be resolved. The company has NEVER called me back nor properly addressed the issue. You know what they have done? Sent me a letter threatening a fine for putting GRADUATION signs for my kids in the yard. Apparently graduation signs are "advertising." Not to mention this bylaw is in VIOLATION of zoning laws in Wilson County. Associa doesn't care about it's customers. It cares about making money without providing the services it promises. Some…

We have had nothing but extreme unpleasant experiences with Associa. Extremely unprofessional and they do not care about the home owners and their needs or requests. 0/10 recommend. If I could give zero stars I would. They don’t deserve one.

Rita, Associa's property manager, works hard for our community. We are a 310 Unit Condominium complex and seem to have a lot of issues. And because we are so many, something happens daily. The HOA Board is very active and Rita does everything she can to solve our problems.

We transitioned from a self managed HOA to Associa about 11 months ago. Other than a few transition start up items ( which are to be expected) no real problems. Our community manager Judith H. Has done a great job for us, does a good job keeping me up to date. We’re still learning all the functions and features of Town Square and beginning to use it more each month. Brian Varano President Old Island Community Homeowners Association

Absolutely worst experience attempting to work with Associa Tennessee. If I could give less than one star I would. Our community used Associa for 3 years. The last debacle I personally had with Associa was with Mary Herrick, the Branch President, Associa Tennessee. Our first 5 property managers quit Associa, our sixth property manager was promoted in Associa. Mary Herrick became our property manager. I have in an email that she would process a reimbursement check on October 27, 2023. It's now January 26, 2024 and there is still no check. According to our monthly financials, money is there to p…

Cynthia is being very proactive, and making several improvements to the over all appearance and experience for residents. She does a great job of communicating with residents/owners.

They were very helpful with what I needed - thanks Marvin Elkins

Working with several of the Knoxville team we have had nothing but great work out of Associa. HOA's are delicate and sometimes complicated and difficult waters to navigate. It's been refreshing to work with people who are experienced and prepared for the work. (Cherokee Bluff, Westland Court, Cutter's Run, and Gettysvue)

Cynthia has done a great job. Whenever I ask for anything she has always got back to me quickly. She is very knowledgeable about what can and can't be done. I highly recommend working with her.

Over the past few months, I have had numerous issues with the billing process for the Cutters Run Condo Association. Stephanie St. John, the Community Association Manager, has gone over and above to help me with the challenges I have faced and has made sure the issues have been rectified. I am grateful for her assistance and appreciate her efforts. Thank you Stephanie!

Debra at Cherokee Bluff in Knoxville is great. We had an urgent issue and she went above and beyond to get it resolved. She worked with the buyers of our condo to help them understand the HOA bylaws and answer any and all of their questions. Thank you Debra!

The team and the available tools are really impressive. The communications are well written and clear. Rachel McClain was very responsive with establishing the HOA assessment EFT. This service has exceeded expectations.

Kendall did great job on call with me because I have to set up Ach Payment she also walk me thru the entire application I really appreciate it thank you

This association just collect money. No accountability to the homeowners. I requested Associa to address 4 trees in the HOA common area behind my home to be in the summer. They sent someone out, took pictures and refuse to cut. These trees posed a risk to my home. After Associa refused to cut these trees back or down, I paid to cut them. If I had not gone to the expense, the trees would have hit my home from the February Ice storm.

After the recent storms in Nashville and the resulting damage to my property, it was a great relief to connect with a friendly, professional, and knowledgeable helping hand to begin moving forward with remediation and repairs. Rita Alleshouse was that person. She took the time to guide me in the right direction and provided clarity during a stressful situation. Rita is a valuable asset to Associa Tennessee and to us—the clients who depend on her.

Associa took over the property management of our condo community a couple years ago and have been atrocious, but nothing compares to this week. Residents raised concerns about winter storm Fern 5 days prior asking what their storm prep was. Their answer was silence. They abandoned the property and didn’t respond until yesterday after a major gas leak was discovered. Meanwhile myself and other community members cleared hundreds of pounds of ice/debris and salted sidewalks ourselves to make things safe for residents. Meanwhile Associa is actively acquiring more properties in Nashville that the…

Wendy was a pleasure to work with.

Debra Willis has been super. Always positive considering dealing with mandates of the board and multiple tenant personalities, still, dealing and assisting with all the issues in a timely and effective manner.

Debra has been amazing in helping us with our first rental. She got us all the documents needed and always promptly replies when we have questions.

This was our first time dealing with an HOA, and honestly, we were a bit nervous going into it. But working with Cindy Milot completely changed our experience. She made the whole process smooth and stress-free, guided us every step of the way, and helped us overcome our initial fears. Her communication was clear, professional, and kind—and our project approval came through much faster than we expected. We truly appreciate Cindy’s help and couldn’t have asked for a better first HOA experience!

Kristi is a great property manager. She is very responsive to our concerns and incredibly helpful and professional. We are very lucky to have her working with us and appreciate all she does!

Rita has been super helpful and professional. It has been a delight to communicate with her. Great professional.

Rita, isn’t even my manager for this homeowners association, and she gladly helped me today which I was very grateful for but as far as the homeowners association itself in an overall not very sure about it. I am probably one of few who actually owned my home outright and have been having quite an ordeal getting people to take care of things around there and the property has gone down since I bought the home less than two months ago. It’s a shame that I should pay cash for a home and have to deal with this.

Rita Alleshouse has been wonderful to deal with through the setup and approval process. She's been very responsive to needs and questions.

This is how the lawn looks in our Bradburn village Community currently. Our lawn care service was suspended for nonpayment by LSI . They stated we are two months behind. Apparently we have been paying our HOA fees and they have been keeping or mismanaging the funded. We never have lawn and trash service and together. The HOA members close out tickets without responding, this has happened to multiple members in our community. We just want to talk and see what’s going on but they are refusing to speak with us .

Dealing with Associa has been a nightmare. I’ve been dealing with an ongoing leak caused by an exterior vent, and despite multiple attempts to get it addressed, the issue remains unresolved by this HOA. It’s been over a month and I was told they won’t reimburse me if I handle the repair on my own, yet they continue to stall and offer no resolution. Our community manager Jessica continues to post routine updates on the TownSq platform as if everything is fine in our community and completely avoids any direct communication with residents. Check out the other reviews, Associa is known for this …

Horrible, just horrible! (read update) Zero stars Associa filed flood insurance with wrong company, have left 35 flood units with no remediation after April 2025 floods. Communication is non existent. Pathetic!!!!!!!!!!!!! Going on 5 months since the flood - still stalling - how can so many mistakes be made. ridiculous Update : Oct 15, 2025 nothing done, no answers.: going on 7 months since April 3rd flood flood

This company for HOA payments once a year wants you to pay for an app to make payments after collecting $ for services to do nothing. I had a hysterectomy in December and January. My HOA dues was due which is a little over $100. Well I wasn’t gonna pay for this app and I don’t even have checks any more and I have called about being late and reasons and no response by anyone. Left messages and emails and instead of returning my calls. They continue to add fees. I have owed and lived in my same house for 20 years and I am outraged on the predatory behavior of this company. I am really thinking a…

Kristi has been doing a great job for our HOA. Best manager we've had for our community. Appreciate all she does for us.

fast and excellent responses

Christina was very responsive and provided all the information and assistance that I needed. Great customer service.

The Associa Tennessee representative, Kennon, was most helpful to confirm that the HOA dues in December had, indeed, been received in December, and he corrected the records to reflect this. In addition, he made the needed correction regarding our home address. I appreciated so much Kennon's phone call in response to my concerns. It became apparent quickly that he is very knowledgeable and professional and, certainly, an asset to the Associa Tennessee team.

This HOA company is the complete WORSE I've had to deal with.. They wrongfully charged me for a pet violation and I don't own or have a pet at my property. For the past month I have been reaching out to get this rectified and no one has contacted me to resolve this issue. Only to look at my account and there is now an added late fee to the violation I have been calling about. I sent emails, left messages, called the central line and no one has the decency to return my call or man enough to deal with the problem!!!!

Tried to get appliances delivered to my condo today . Elevator went out was no one in the office and no one would answer the phone. I had to reschedule! It’s delaying me getting my condo rented!!!

Our HOA deals with Associa just with financing. This is the worst company to deal with. They will never get back with you. It’s been over six months now and no response.

Rita is a pleasure to work with and have help resolve issues within the Jordan ridge community she answers when called and is very helpful at all times

Associa has been my HOA for 17 years. I can honestly say that the only thing they do is assess and continually try to raise our monthly fees. There are no amenities besides trash pickup and mowing. They are consistently unresponsive to questions, comments, or concerns from the actual homeowners. However, the biggest issue is the avoidance of their responsibilities as per the bylaws and covenant.

Associa Tennessee was so great to work with! Thank you to the team and Kristi Goski for all of their help!!

What a terrible company. I have not had a single positive experience with my HOA. Literally every interaction is confrontational, accusatory, and seeking to blame homeowners for every pathetic detail they can dream up. What a waste.

Kristi at Associa was wonderful to work with! Very attentive and helpful from a lending standpoint when I needed information regarding a community. Highly recommend!

No reply even when my office is flooded. Terrible service!

Rita was great

I recently worked with Kennedy Duncan from Associa Tennessee and was very pleased at her assistance and prompt response. I was able to get all of my questions answered and she took a good amount of time to help me out and I really appreciate her for doing that for me.😊

Associa has been a pleasure to work with, specifically, Cindy Milot. She is the best communicator I’ve ever dealt with and I would recommend her to anyone.

Rita Alleshouse, a community association manager, was very helpful in resolving an expected problem.Rita answered my questions promptly and sent the follow up emails. Thank you, Rita!

I received an email sent by Barbara Mawk, on behalf of the County Commisioner, "Gina". I had concerns because the email stated that apartments may be built, and a road put in thru my neighborhood of Parkway Heights in Knoxville. TN. I was unable to reach Gina, so I called the other number listed on the email, for Barbara, our community manager. Barbara sounded very irritated that I called her at home. ( I called the number she gave as her "office" number and my call was during business hours.) When I expressed my concerns about the email from Gina, she was extremely rude and difficult to spe…