Gemstone Solutions Property Management and Realty Reviews

The Gemstone Solutions Property Management team are fabulous, highly professional, and importantly very responsive. Matt, Tamara and the rest of the team have managed my property in Franklin, TN for 16 years now - while I live in Australia. I have absolute piece of mind knowing that they are responsive to tenants needs, timely home maintenance, and ensuring my property remains an asset. Bernard, Australia

I want to sincerely thank the entire Gemstone Solutions Property Management team for all their professionalism, communication, and support throughout the years. Managing a property is never easy, and after going through multiple experiences as an owner, I can honestly say I feel more confident and comfortable working with Gemstone Solutions than ever before. A very special thank you to Luis and Tamara, because they were always there — practically 24/7 — answering questions, helping with concerns, coordinating issues, and simply making the entire process feel smoother and less stressful. That …

The whole team at Gemstone are amazing. In particular, I have worked with Sean and Tamara, and they have both gone above and beyond to help me turn my house into lovely and perfectly functioning home. I had to move recently and the team at Gemstone are so good that staying in the Gemstone family became the deciding factor when I chose my new house.

I first retained Gemstone Property Management in April 2020. I worked with the owner Matt, who I met over the telephone after I was referred by another company. Matt walked me through the process. This was the first time I used a property manager that I had never met. I was living in California and of course they’re in Tennessee as well as my property. Based on the confidence I had in Matt from our conversations, I retained Gemstone I have been with Gemstone ever since. During this six year period of time, no negative issues with Gemstone can be reported. In fact, it’s been only a positive exp…

Gemstone has been our go to company for property management over the last 6 years. Tamara is highly knowledgeable, and I know I can always count on her in any situation. Their internal communication system is great and keeps things super simple for tenants, vendors and owners. Highly recommended.

Quick response and taking care of business for an out of town landlord. Returning calls and follow up was quick and on time thank you for working through this situation.

I have been working with Madeline Gladden to get the ball rolling on a rental of mine and she has been absolutely fabulous. She is insanely knowledgeable and has held my hand every step of the way. I sleep soundly knowing Gemstone has my property covered! Thanks guys!

I’m happy to have my property rented via Gemstone , starting from marketing their team have been extremely supportive and quick to respond to questions and concerns I may have. Especially Madeline and Tamara have been so responsive to my questions. I’d really recommend them to anyone looking for a reliable property management company

I used Gemstone to manage several properties over the past 8 years. At that time, I was totally new to property management, and they helped understand all the in's and out's and managed all the processes. I am very grateful to them and their expertise!

Gemstone has managed our 4 condos for years. I don't think you will find a better management company anywhere. Highly recommend them!!

Gemstone manages a number of properties for me. Although we’ve had some “ups and downs”, the last couple of years have been very good. Jon and Andrew who coordinate the maintenance do a great job of keeping me informed and making sure things get done ina timely manner. Luis coordinates putting together the leases and negotiating lease renewals. He is very knowledgeable about makes sense to charge for rent for my properties. Tamara is the “go to” person to resolve the bigger problems or issues. I can’t say enough good things about her.

These guys are the best! 💯 As a homeowner, I’ve had such a great experience with Gemstone Solutions Property Management & Realty. They’re always quick to respond, super easy to work with, and really care about keeping things running smoothly. I’d absolutely work with them again!

Gemstone Solutions Property Management and Realty handle things in such a professional manner and take care of you! I recommended them. 10 out of 10!!

Gemstone recently took over one of our rental properties that we were having issues with and they found us a renter in less than 3 weeks! They communicate the whole way, take care of all the details, and make everything so easy. I wish we had decided to work with them sooner!

I have been using gemstone as my property management company for several years. They have been very helpful and active in terms of managing the tenants requests and also periodically inspections. Alex, John, Madeline, Tamara, have all been great to work with in the past year!

I can’t be happier to have Gemstone Solutions Property Management and Realty manage my property. They have performed an outstanding job since they took over property management. It truly surprised me to see such meticulous maintenance while I don’t need to worry about anything. This was the main reason I was concerned when looking for management for this out-of-state property, fearing the need for repairs. In a short time, all maintenance issues have been taken care of in a cost-effective way. I highly recommend this firm.

At my "day job" I prided myself on running tight, efficient, highly productive teams & projects. But with our real estate portfolio, things were a mess and it hung over my head constantly, drawing my focus away from my #1 priorities and back into rental property details. Working with Gemstone got me out of that. Matt, Madeline, Luis and the rest of the crew have turned my investment properties back into investments where they had been creeping into a side gig I didn't need.

I’ve been using Gemstone Solutions property management company for several years now for my two properties. They are fast to respond. They make sure my tenants are taken care of. I highly recommend them.

We recently requested Gemstone Solutions to manage one of our properties. Prior to that, we have properties managed by another property management company. Having engaged with other property management companies , I can definitely tell how Gemstone truly cares and handholds and keeps me informed every step along the way. In the recent tenant onboarding process, I was informed of all the possible tenant applications and I, along with Gemstone team help, picked the best tenant for our home. Matt, Madeline, Tamara and Karen - You are excellent in what you do and it's a pleasure to work with each …

We previously had our properties managed by a different property management team and we had 4 evictions because of bad tenants. From then, we have moved our properties to Gemstone and it has been night and day. Matt, Madeline and Tamara had efficiently addressed all my concerns of keeping quality tenants and are always there when I need them. Matt took it on himself to personally go and check-on my vacant property during the tornado/winter-storm season to make sure there were no damages. It is a breath of fresh air working with the excellent team that Matt has organized.

Matt took over managing our property for another management company and worked quickly to get tenants into the house during an off season. Appreciate his professionalism and speed.

Matt and his team are true professionals! Madeline found a perfect tenant for our rental and her follow through is exceptional. I’m so thankful to have found them and know that our home is in good hands.

Slumlords. I have been living in an uninhabitable home for two weeks now with zero regard of care or follow up from gemstone solutions property management. The supposed “vice president” reached out and said he was unaware of these issues and “they were just brought to his attention” and requested a time to stop by next week to talk and then went silent. No response. I have documented proof of dozens of conversations, emails, maintenance requests submitted, videos, texts, voicemails, and nothing has been done. I have active leaking from a faulty HVAC system that was installed after it went out …

Gemstone Solutions has been prompt and responsive to requests for repair services. I recently had my HVAC stop working on a Saturday and they had someone come out to get it operational again the next day on Sunday.

Always willing to assist with any needs or questions I have in a timely manner. Madeline and Aleksandra have been wonderful to work with!

Sean has been so incredibly helpful, timely, and such a blessing!

Our AC unit went out, ironically one day before it was scheduled to have a maintenance check. Gemstone stepped right in and had the unit inspected the next day. A part had to be ordered, and the AC was only down a couple of days. When a property management firm works that quickly, it gives you confidence you are with the right people. Appreciate the quick response and effort shown just before Memorial Day weekend.

Great property management company! Our rental house was managed through them for three years and it was a great experience. We had quite a few maintenance needs at the home due to hail storms and HVAC issues, but they made the process easy to manage. Jon B was on top of all the maintenance request and made sure things were fixed and working properly in a timely manner. Alex and Luis were also great to work with for administrative needs. They have a very nice rental portal to make paying rent and requesting maintenance a breeze. I highly recommend them!

Tamara was extremely helpful when we needed a new dryer to be delivered to our tenants. We just ordered from Costco and she took care of the rest! Gemstone is very responsive and reliable.

Gemstone has been great with anything I have had to reach out about. From questions moving in to maintenance. They are always so fast to respond and keep me in the loop of the process and where we stand. Great experience so far.

The entire team at Gemstone provided us with impeccable quality both with renting/managing our condo as well as being instrumental in our later sale of the unit. Highly recommended! Gabe D

Great people to work with. Special Mention Karen, Sean and Madeline.

We are long term clients of gemstone Always excellent service Would highly recommend you to

Gemstone Solutions is hands down the best rental management company I have ever worked with. Madeline, Sean, Karen, and Matthew are so easy to work with and very prompt on their responses. The maintenance crew are Awesome. Everyone in every role are Kind, friendly, efficient, and willing to work with you. Give Gemstone Solutions a call if you are looking for a new home to rent. I highly recommend.

I recently moved into a property managed by Gemstone Solutions about 10 days ago, and I am extremely concerned about the maintenance and overall responsiveness. Since moving in, I’ve experienced multiple serious issues, including a broken laundry machine, electrical problems that have already damaged my electronic devices, and a clogged bathtub and broken kitchen faucet. These are not minor inconveniences they directly affect basic living conditions and safety. I have reached out to management 4–5 times regarding these problems, and unfortunately, nothing has been resolved so far. As a new ten…

Karen is truly exceptional. She’s incredibly responsive, always follows up, and makes sure every request is handled efficiently and thoroughly. Her attention to detail and commitment to great service really stand out. I always feel confident knowing Karen is on top of things—highly recommend!

I have had great experience as a renter through Gemstone. I’ve had a handful of different and random service calls for unexpected maintenance and they’ve always taken care of it promptly. Sometimes even quicker than I expected.

Found Gemstone after my original property manager was bought out by a national/PE operator. They were a disaster. Back to working with a local company for me, and Gemstone has been great all around. Matt, Jon, Luis, Tamara, Alex, Sean and Karen have all been wonderful to work with. Specific shout out to Karen - after having to rebuild a property that a tenant accidentally burned to the ground, my former property manager placed a tenant in there who in about a year has largely destroyed a brand new place. While working on an eviction with Gemstone, they discovered the tenant loved it there and …

The team is very professional and communicates well. Maintenance requests are always handled quickly and easily. I’m happy to call this place home!

I’ve been very impressed with how quickly work orders have been addressed and then resolved my fist week in my new townhome. The 2 vendors that have come out to help me this week have been professional, friendly and efficient. Very happy with the coordination of how the work orders get addressed and with the overall communication! Everyone at Genstone has been phenomenal and helpful. Thank you!

Submitted a maintenance request on Tuesday and everything was taken care of by Wednesday at noon! Thank you to Jon for his quick response!

We rented from Gemstone for 4 years. They were great to rent from. They also took care of any maintenance issues in a very timely manner. I highly recommend this company.

Professional, efficient, reliable, and very friendly!! Will always work with them when given the opportunity! Jon is my favorite guy to work with there, always has the best attitude!

Gemstone Solutions has been so amazing to my family and I over the years. They are on it when it comes to any and every need we had. Even when our time had come to an end because we are moving they were still so nice. They sent us nice messages after our 30 day notice. I highly recommend I never had any issues the 5yrs I been in the home. Highly recommend! Endless blessings!!

The best property managers I’ve ever interacted with. Been renting with them for a couple years now and the experience has been flawless. Any maintenance request or any other issue has been handled quickly. So many property managers don’t care about the renters, but I can’t recommend this place enough. Amazing service and team

I wanted to take a moment to thank the professionals at Gemstone Solutions Property Management and Realty in Franklin, TN for the kind and professional service we received for the past two years as renters. Everyone knows how stressful relocating to another state can be....especially when you know absolutely no one. That was our situation several years ago.  Bottom line, Gemstone was the answer to our prayers on so many levels. For starters, Luis Castellanos was truly wonderful in helping us secure a rental property in Franklin. He took care of the myriad of questions and details that come wit…

Matt helped us find a tenant and secure a contract well within expectations. We are glad to have Gemstone’s help with such a stressful process of screening potential tenants since we already have busy schedules.

Matt and Madeline were terrific to work with. They represented the interests of their client with such care, while still being uber-responsive to needs and questions that came from the other side. Well done, let’s do it again, soon!

Gemstone has been amazing to work with. We’ve been renters for years now & have worked with management companies and private owners & Gemstone has by far been the best we’ve worked with. We do have a great landlord too, so I think our experience has been wonderful because of that too, but they are quick to respond, they send reputable, respectful contractors over when work is needed & they have helped us negotiate needs with the landlord in a peaceful & enjoyable way. Jon in maintenance has been so helpful & kind. Gemstone has made us feel like we have a voice worth hearing as a renter, which …

I had to call these people multiple times about the basics in the beginning . They weren’t even going to have the place cleaned before we moved in without me calling to ask…. We had to call them multiple times and email and it took forever for them to get us passes for our pool and bathrooms at the playground area for our rental house. They also offered us a higher rent to resign a lease of $124 increase which was too much , so we had to move and go through that horrible process .. They ended up renting it for $249 less than they offered us and we shouldn’t even have had to move if they had …

Jon B. Has been awesome. He has gone above & beyond. I know we can rely on him to get it things done.

Excellent service and super quick! Very friendly as well, thank you so much

Madeline and Karen were incredible to work with, and they provided me with a level of caring and kindness that really made me feel extremely excited and supported to move into my new home here in Nashville. They were fantastic and outstanding. Would highly recommend choosing them for your housing needs.

We were new to the rental market and in reviewing a few companies we went with Gemstone. They were very professional, cordial and had an excellent staff from folks to handle the actual property and issues renters may come up with, to managing the financials in terms of rent and tax statements. Overall we were very happy.