Property Solutions of Middle Tennessee Reviews

Our HOA recently terminated PSMT after a long list of unresolved issues, poor communication, and a lack of accountability. One thing I want other HOA boards to know is that you are not trapped. Many boards assume they have no options because of contract language or termination periods. We carefully documented ongoing problems, reviewed financial records, tracked unanswered requests, and compiled a detailed record of management failures. Once everything was organized, the process of replacing them was much easier than many people think. I strongly encourage any HOA working with PSMT to review…

I would give this company -0 Our HOA fees doubled...why? They are forcing us to use an internet service that they chose for us. We cannot opt out. this HOA Are definitely a new era of mafia

I had the pleasure of Caylee helping me with submitting an ARC request to build a sunroom on the back of my home. Somehow when I originally submitted all the necessary documents online for approval it didn’t get attached to my account. I followed up and spoke with Caylee who apologized and said she would submit everything for me and to send them to her email and she would mark it urgent. She actually followed up with me less than 24 hours later that it had been approved. She kept her word and went above and beyond and that’s very hard to come by with people anymore. PSMT is extremely lucky to …

If you are looking for properties solutions Mr. John is the best place to help you guys. Highly recommend to the Tennessee community

Terrible!!! I have called this place so many times; still waiting! My hoa was 30.00 now 45.00 why the increase. I never see this place in my community you don't respond to the people in the community.BAD BUSINESS. YOU DONT KEEP UP THE LANDSCAPE WHAT DO YOU ALL DO

Have worked with PSMT for a few years. They manage our community on behalf of the HOA Board of Directors. Blan, John, and Lyndsey are responsive and do a good job for us. They manage our budget, maintain our common areas, pay our bills, and work on enforcement of the by-laws, rules, and such that the Board creates. The money collected by them belongs to the HOA. They work for a flat fee and don’t profit from fines. Overall I think they do a great job.

I have been dealing with them on and off now for about 3 years. They're inconsistent in their policy enforcement in regard to approvals for modifications. They do not acknowledge their lack of equity nor wish to rectify. Would not recommend for any neighborhood. 12/2/24 I worked with the company on an unanswered question from 2022 about in equity when it comes to fence approvals and not enforcing tenants among all members of the community. Was told "Due to the previous documented approvals of fences, they are to be kept where they are. It is unfortunate that all fences were not approved the s…

Thank you for this opportunity to share my experience with Luke and PSMT. Our HOA has recently been increased. As I attempted to change my monthly auto draft, my bank had made a mistake in reference to this issue. They really didn't offer a solution to the matter. I am a Senior Citizen and not very savvy on these matters. I really was very doubious about getting assistance from PSMT, especially on a Friday afternoon! However, to my surprise after leaving my contact information a wonderful young man named Luke, came to my rescue! He was kind, patient and knowledgeable concerning the issue …

1 star is too high. The communication (or lack there of) is astounding. $225/month and you can not get anyone to answer phone calls or emails. They consistently lie to us about maintenance and trash. Neighborhood is almost 3 years old and we still do not have paved roads. They receive nearly $150,000 more in payments a year than what is needed per the budget (the budget also includes nearly $80,000/year for a reserve fund), and refuse to explain where all the extra money is going. I would not be surprised if they were skimming the money and keeping it for themselves. Criminals. Shady company a…

The HOA dues have increased and the service has drastically decreased. Broken fences. Trash overflowing and debris on property. No communication.

They do not respond to emails or calls. A totally absent HOA manager. Trash builds up for weeks. Couldn’t have a worse company managing your HOA

Horrible customer service!!! Their computer made an error and now I have a huge fine. Ashely was rude and not understanding. She needs a customer service lessons. More horrible customer service!!!! I have asked the owner to call me and he did not. Every time I call I get hung up on.

I have had a very frustrating experience with PSMT employee Kim. I reached out multiple times and she never responded. When she finally acknowledged receiving my voicemail, her excuse was that she was too busy. She claims letters were sent regarding my HOA dues, but I never received anything. When I followed up, instead of trying to resolve the issue, she simply told me to talk to a lawyer — which is completely dismissive and unprofessional. I hope management addresses how resident concerns are handled at this office.

Kim was very helpful. My issue was resolved in one phone call.

I have had contact with the management team at PSMT on several occasions, and they have always been very responsive and helpful, often responding within the hour. Every interaction I’ve experienced or witnessed has been professional and courteous, even when situations were not always easy. It’s clear they truly care about the community and take the time to address concerns thoughtfully and fairly. I especially appreciate how approachable and communicative they are. It makes a big difference knowing you can reach out and feel heard. Thank you to the PSMT team for your continued support and fo…

PSMT is a horrible management company to deal with...They pick and choose who gets fined...We get a fine for something but the neighbor across the street has the same violation but no fine ever...We have been targeted since moving into this neighborhood...Not a good feeling at all...No solution or resolution to any problems...They claim the inspector must not have seen it when they came through...So I guess I'm the only one they see...Very frustrating at best...

PSMT has been one of the most frustrating companies I’ve ever dealt with. They provide little to no value to the community and are completely unhelpful when it comes to resolving issues. Communication is poor, promises of meetings or follow-ups never happen, and decisions are made inconsistently and without proper explanation. Instead of acting in the best interest of homeowners, they make the process more difficult and add unnecessary stress. For a company that is supposed to support and manage the neighborhood, PSMT has proven to be useless and not worth the money residents are forced to pa…

Working with PSMT has been a very disappointing experience. Getting them to respond to an email is almost impossible; making online payments with a credit card is a WAY more difficult process than it should be; they do not provide clear instructions; they do not allow an option to set up reoccurring monthly payments with a credit card (or it is not working - I can't tell which because they are so unhelpful).

I live in west wind reserve, beutiful community until this people show up They are forcing us to use an internet service that they chose for us. We cannot opt out and now we have a terrible internet service.

I would give this company 0 stars if allowed. Im not sure what they do all day because it surely isn’t managing properties. At this point I have reason to think I’m paying into a laundering scheme vs an HOA. Repairs are needed in our community that have not been done in years. Every encounter with this company has resulted in poor communication, or better yet no communication because I rarely get a response out of them. The other reviews on this page are revealing of my experience. Shame on you PSMT and B&F Development.

Regarding The Ridge, Nolensville, TN/Michaels Homes/B&F Development: The developer tripled our dues!!!!! now, the very basic maintenance is not being done. The entrance is in complete disrepair. It's an embarrassment! These homes are going for $700-$900K +, this entrance does not reflect that of an almost Million Dollars neighborhood. I see better care or effort made by other developers in lesser valued starter homes. Some sort of Piping work was done, no one communicated to the homeowners as to what was being done. The little home that Michaels Homes owns is a DUMP, dead trees, weeds…

We’ve lived at Wellington Place for 14 years — no problems, always kept our yard clean, respected the neighborhood. Now all of a sudden, Property Solutions of Middle Tennessee decides to slap down a bunch of new rules. Fine, rules are rules. But telling us we can’t park in front of our own damn house? That’s beyond ridiculous. Most driveways here are too small for two cars — what are we supposed to do, park in the yard and make it look worse? We’re planning to get another vehicle, and now we literally have nowhere to put it. Instead of solving real problems — like dealing with the actual tras…

I paid my HOA payment in advance or auto deducted from my bank with monthly notices of delinquent which can affect my credit history! Allied Bank confirmed payments received and they don’t seem to know how to correct this GROSS ERROR on their part!

Called multiple times on different days and times and cannot get a hold of anyone. My community never received welcome packets to the new HOA we were transitioned to, and now have all racked up late fees.

HOA is dead slow and they will test your patient to the core. Very bad experience with them. Dont buy any property if the HOA is property solution of middle tennessee. if you want to risk it, go for it. horrible people and terrible policies.

Cannot get anyone to answer calls to the office. Have left several messages and no one will return them. Do people actually work at this office? I went to the office and the message on the door says by appointment only.

Terrible website. Unable to login and no website help. I have lived in the same place for almost 2 yrs and was easily able to login and for several months now , I cannot login in to the website

I have been complaining about a noisy neighbor since 4 months and nothing has been done yet. I have called countless times and sent numerous emails to only get no response. This is the most terrible HOA.

Very unprofessional. Everything that's being said about their lack of communication and transparency is correct. How can we ask for a new management company?

Kristin took care of a billing error for me quickly. Thank you Kristin!

Kristin was very nice and patiently answered all my questions.

Here are some photos of the most recent absolute disaster of this communities garbage situation. This situation has gone on for over a year with no resolution from the HOA. Residents have suggested posting a sign showing everyone how to properly use this dumpster and or putting up cameras to monitor and it has fallen on deaf ears. My landlord has been refused access to the HOA board members to complain. I’m sure non of them live here. I’ve complained to my landlord about this and he’s been very kind forwarding my complaints to the HOA but they continue to ignore this issue. PSMT is not a HO…

Without a doubt the most unprofessional “business” I’ve ever encountered. They don’t respond to any emails or return any phone calls even after leaving several voicemails. All we need is approval for a fence and it’s feeling like an act of congress. I’ve asked ALL my neighbors that already have a fence installed and they all said “good luck” with getting a response from anyone. Some neighbors even said that “they are demanding a new HOA” I’ve been told it can take up to 30 days for approval……….. ????????? I wish we could get a response from someone at least saying they are working on it. And t…

Nobody answers the phone. Doors always locked.

Among the worst management companies I have ever encountered. Zero communication and poor service. They don't respond to our inquiries or follow up on the problems we bring up. I'm not sure how to file a complaint against these management firms that collect a lot of HOA dues but don't offer any services. Issues with Fob- No resolution from last one month Trash Health Hazards- Shared multiple photos Regarding Trash situation at Joe B Jackson Town homes, no further action or follow up

Never picks up the phone or responds to emails.

I filed an ARC request back in the winter that was approved. My neighbor's moved their fence that was encroached on my side back. Then, now that I have my fence, PSMT trespassed onto my property to take a violation notice picture boldly claiming I am not on the property line DESPITE literally having a stake in the ground that says "PROPERTY LINE" and we are JUST inside it. So, they're sending me inactionable violation notices and never have the courtesy to PICK UP THE DAMN PHONE.

Horrible! I have been patient enough with this company. It's as if they do not exist. It's near impossible to get a response. They don't allow you to come by the Office without an appt (as if it were possible to get one!), they dont answer the phone, they don't return voicemails, they may answer an email every once in a while, they do not provide manager contact info to escalate. Makes me want to move out, which is a shame because the residents are wonderful! The previous manager was very responsive. Not sure what's going on but they should fold.

Does anybody actually work here!?!?!? They DON'T answer phone calls, they DON'T return voicemails, they DON'T reply to emails, and they DON'T enforce the rules or address clear violations of the CCRs. They will not be getting any money out of me until they do their job. DO NOT HIRE THEM!!! **Edit** NO, PSMT did NOT reach out to me for "clarification." Blatant lie. It's amazing how quickly they respond to reviews, but refuse to do their job. WORST property management company in Middle TN.

Horrible company to deal with! Very rude and unprofessional when it comes to you paying THEM there money..

This is in fact the WORSE HOA I’ve ever dealt with or haven’t dealt with because they don’t do anything. Illegal trash dumping has increased and my neighbor has a Great Dane who he lets out in the front and doesn’t pick up the dog waste. PSMT replies back with “we will take note of it.” Cars from other neighborhoods with expired tags park in our visitors spots and never leave. Totally unacceptable. Emails never replied back to. I’m believing the 5 star reviews are fake.

Worst management company ever. The never answer anyone's call or emails and do absolutely nothing for the community. They are just getting paid to sit in their offices. I wish I could give no stars. Highly don't recommend. This company should close its doors

The worst "management" company. As my wife stated before in her review, this "management company will not return phone calls or email. After changing payment methods with their bank to pay HOA dues, they double charged my monthly dues for two months in a row. When I was finally able to reach Brittany, our property manager via e-mail, I was told repayment would be made and a check to me would be issued, this process has been going on for four months and I have been waiting to be refunded for two months. This company is completely untrustworthy. Run if you see a PSMT sign on a property.

This place is outrageous. They have double charged our fees 2 months in a row so they now owe us hundreds of dollars. We repeatedly reach out to them and there is zero response. When we finally did get an email response we were told the good old lie, your check is in the mail. Still no check a month later. This place is horrific go anywhere else and as soon as our hoa is released we will be actively lobbying to remove our oversight from this disaster of a company. They’re thieves!! UPDATE- Their response below says it’s been resolved and that’s a lie too. They have not refunded us, they have…

Unresponsive and no follow through on any community issues. Update following company response: the same issues that have been present for nearly two years are still ongoing. HOA dues are still collected right on time though with no tangible benefit to the community.

These people don’t get back to you & are quite literally the worst.

These people take forever to respond & also do not help with your issues when even attempting to pay them. Wish I could give them zero stars. They won’t call you & they barely respond to you.

Here is an update: My last correspondence with Zach was on January 26, 2024. I have not received a response to my questions or concerns as of March 1, 2024 but they have no problem asking for the dues every month. Always blaming the developer but will not get answers from the developer. I have bought multiple houses under this same developer and not once have they been so controlling as PMST claims they have been with this community. This review was made in January: They NEVER return calls or emails. Change payment plans without notifications so you are charged late fees. They slip fees onto y…

Terrible company. Very slow to respond. Won’t fix anything and won't email back.