Stones River Property Management Reviews

When asked if they would be willing to work with in a few items all were declined. Property owner Cole has been the worst to work with. He wasn’t willing to show the property in time frames that worked for us. We rented the property any way and things got worse from there. We never received mail keys for the first 3 months of being here until I pushed and pushed. They blame the mail but should have had that all corrected before moving in. Cole has avoided us since the beginning. We decided to terminate early as an opportunity for a house opened up and we proceeded forward. They are charging u…

Stone River has been a great PM. They've taken over a very tough and large multi-family property and handled it with professionalism. If you're lucky enough to get Crystal Kerns on your team, you'll really be in good hands. She is handling a big volume of construction projects and leasing. She delivers these remodels without surprises, cost overruns, and seems to care about my property as if it were her own. Cant ask for more than that. Thanks Stone River and Miss Crystal!

I experienced every property owners worst nightmare with this company. I could have saved thousands of dollars, and 4 months of incredible stress, by NOT hiring Stones River Property Management for the 6 months they mismanaged my property. They failed to do a property inspection for a lease renewal, after I fired my previous property manager (see review for PMI PM Chattanooga), which ultimately led to septic system issues and failure costing $13000, as there were 8 tenants in the house instead of 3 people named on the lease. My concerns were continually dismissed, and I was eventually comple…

We had an excellent experience with Stones River Property Management! From the start, they truly listened to what we wanted for our home and provided expert advice on the best approach. Their professionalism and deep knowledge of the rental market were evident throughout the entire process. They took the time to explain each step, ensuring we felt confident in every decision. Thanks to their expertise, we secured a three-year lease with great tenants! We highly recommend them to anyone looking for a property manager who is both strategic and attentive.

No ac when we moved in all I need to say still don’t have ac at this moment

Please do not rent from this property management company. Getting approved and moving in was easy, but that was the only easy part of my experience. When I moved in, my security deposit was equal to a full month's rent, and despite paying that, I was left dealing with numerous maintenance and habitability issues. The first time I used the washer, it burst because it was old and rusted, flooding my floor. It took three different washer and dryer replacements before I finally had working appliances. A few weeks later, the thermostat stopped working and had to be replaced as well. The units ma…

Great customer service they always fix any problem. I have very quick.

Do not rent from this company especially on cinch court u will b sorry the next door neighbor has 8 cameras facing this rental house u cant even enjoy your front porch without cameras on u back porch either this neighbor thinks he runs the show since he bought his house then stones river has a average Joe as a person come fix things only to make a bigger problems then change u for damage they have no crew to even know 2 fix things so fast 2 charge u stones river is a big joke please don't rent from them u will b sorry they did this 2 another couple with 2 kids as well they good…

Took 1 and a half months to get my security deposit back after I moved out. I had to call many times and run circles to try and find someone who could give me a timeline or an answer on when I’d get my deposit back.

This was my friends and I first experience renting a new house and Paige was super helpful along every step of the way. She was always easy to reach and super pleasant throughout our entire experience.

I hate that they scammed me for my deposit by claiming few things that was already there before moving. I do blame myself for not taking pictures when I first moved in since some properties do such schemes for their own gain. I would not recommend this property to any friend or a relative of mine.

DO NOT RENT FROM THIS PLACE. I have had to go back and forth with them on if my renters insurance was up to date (it was up to date but they still tried to charge me extra for no reason) I ended up having to send picture proof that had renters insurance so that they wouldn’t charge me extra. I had to go back and forth with them when I was moving out and they state they can’t find the email I had sent so they charged me extra when I moved out because they lost my email. I went back and forth for 2 weeks trying to get my security deposit back and they refused to answer me until they could come…

Terrible experience with someone named Nick. I went to look at a duplex that wasn’t as good as the pictures looked but I am not blessed with time to be picky so I decided to move forward and apply anyway. I look at and manage my credit score through exprian and Credit Karma daily and I am very aware of all 3 of my credit scores. I was informed of the credit score requirement before applying, so if I knew my credit score was below what they expected I wouldn’t have applied. I paid the $75 as well as $50 for my two dogs. Not even 5 minutes after I applied he tells me that I am not approved becau…

I don’t usually leave reviews—especially negative ones—but this experience was disappointing. We were charged $760.08 for painting, even though we never painted or made any changes to the walls during our time in the home. These charges don’t make sense to us. I tried reaching out to discuss the deductions but initially couldn’t get in touch with anyone. When someone finally responded, I was told the charges were final without any real effort to review the situation or understand my concerns. They also relied on very old photos, which suggests the inspection before we moved in may not have bee…

I vacated my rental on December 31, 2025. I later received a security deposit disposition dated January 30, 2026, and the refund check was dated February 3, 2026, but it was not delivered to me until February 10, 2026. Under the Tennessee Uniform Residential Landlord and Tenant Act (Tenn. Code Ann. § 66-28-301–309), landlords must provide tenants with a written itemization of damages and charges and may only deduct amounts that are legally allowable. Tennessee law also limits deductions to actual damages beyond normal wear and tear and requires proper notice and documentation of charges. After…

I had to relocate back home several states away due to a medical emergency and was assured my house would be rented out quickly. I was charged thousands of dollars for “repairs,” yet five months later there still isn’t a single tenant. Every week it’s the same story: “We have someone interested”… followed by “They pulled out, sorry.” It’s been a complete waste of time and money.

Amazing service!!! Paige is absolutely the best! She was willing and able to FaceTime me to do a virtual walk through that other properties were not. Being two hours behind I was always sending messages and she responded in a timely manner. She is and was just amazing! Also company very military friendly as well!

genuinely made the move in experience so easy. Moves can be stressful and overwhelming and having crystal there to help with every thing was amazing. Couldn’t say nicer things about crystal she was there for every step, communicated through everything and made everything much better! Thanks for everything !

The agent showed up 15 minutes late and did not have the keys to the building he was supposed to show me. He never even acknowledged his lateness or how unprepared he was. Perhaps I would’ve had a little bit more grace if he would have been respectful of my time and communicated that he was running behind that he was unable to get the keys from the landlord, etc. Things can happen. I completely understand that, but the lack of communication is unacceptable. I wish I didn’t have to write this review, but unfortunately, you cannot grow in your business if you do not receive the feedback.

Lost our home to a house fire October 29, the staff at Stones river has made our moving experience easy. My wife loves the epoxy garage floors.

Josh is awesome to work with!

Stones River Management has done a great job with listening our rental property. Crystal has answered all our questions, and has been very helpful walking us through the process of getting the house ready for rental.

I worked with Crystal and she was fabulous!! We are out of state and trying to find a rental home back in Tennessee. She made the experience seamless, so quick, hassle free, and completely stress-free! She communicated with me and kept me updated throughout the entire process.

I wish I would’ve paid attention to the reviews when they said they will scam you out your deposit because that is the TRUTH. They will be hearing from my lawyer!

WARNING! DO NOT LEASE FROM THESE PEOPLE!! These people are scam artist! I leased a property from them with a $1650 security deposit and got $637.50 back of my security deposit. Not only did I leave the place in better condition than I received it I shampooed carpets and the whole nine yards...I'm being charged for preexisting conditions! Absolutely unacceptable!! Note: Subtractions not listed in the move out report and extreme inflation. What’s listed in deductions are normal wear and tear for 22 months in addition to being preexisting conditions. LETS DO THIS!

Please move here eyes wide open. First off, my apartment wasn't ready a week away from when I moved in so they moved me into another that wasn't ready but they promised it will be turned in time for my move-in. 4 years later and I moved out 7/31. Didn't get a walk until after 30 days and didn't get a follow- up until late September only to find out they kept $200 of my $500 deposit for a bathroom floor that was old and outdated from day one. Never later one day, took excellent care of the unit and this is what you get.

Very nice and helpful! Overall a good experience.

Stones River Property Management was responsive in sending maintenance, but our experience was very stressful. All of the major issues we faced happened within the first month of moving in. On day one, the floor was flooded because the water heater was broken. After it was replaced, it broke again shortly after, leaving us without hot water. With small children at home, I had to stay in a hotel for two nights until it was fixed. On top of that, the AC unit was not working, shower heads were falling (we removed and replaced them with our own money), all the tubs didn’t drain right, our front d…

My son has been a tenant with SRPM for two years. Working with Adam was extremely helpful. He went above and beyond to meet our needs and to get my son into a new place In a timely manner.

I’ve been a tenant with Stone Rivers Property Management for seven years since relocating to Spring Hill, Tennessee, from Michigan. Throughout my time with them, they were consistently attentive and responsive to any needs I had, always ensuring maintenance issues were addressed promptly and professionally—no matter the circumstances, they took care of it. My only concern arose during the move-out process, which was less smooth than I had hoped. I had difficulty getting return calls, having to question next steps in the move out process, where to leave the key, etc., which was frustrating gi…

Did my move out inspection. Carson was very informative and explained everything clearly. I appreciate his work ethic! Give him a raise !

Cole did a great job guiding us through the purchase process. He was very patient and really took the time to explain everything, every step of the way. I highly recommend reaching out to him if you’re in the market to buy or lease a property.

Shelby and Emily are amazing at handling our service requests, they are always willing to help and prompt to respond. They are real assets to this company. Thank you guys!

Shelby is the most attentive & responsive to maintenance needs!!

Adam was extremely informative and helpful with the application process. He was able to help me with all of my questions and quick to communicate regarding any concerns. The application and approval process was easy to work through and he kept me update at every step.

My family and I are relocating to Tennessee from another state. This process has not been easy, until I started working with Nick from Stone River Property. He made the entire process as easy as possible. Was always there to answer any and all of my questions. He went above and beyond his job to make sure my family and I were taken care of.

We have been renting through Stone River Property for a year now. I have worked with Keeli on many of things and she has always been nothing short of amazing! Always understanding of different circumstances & always so kind! We also had a yearly inspection with Kevin, who was also so nice & easy to work with!!

Chattanooga property owner here. We’ve had a fantastic experience with Stones River. Keeli Odom helped us find a lovely, responsible tenet. She was transparent and responsive through the whole process and made everything a breeze. She also helps answer my random questions about my current property value. Love working with Keeli and would highly recommend her for managing your property!

So far our experience has been good. I just have one issue regarding the cleanliness of the unit. On the walk-through, I mentioned that there was an issue with dead bugs throughout the home. I was told that it would be cleaned before we were to move in. No one came out to clean it within the two weeks from the time we paid our deposit and moved in. There were dead bugs and dust throughout the whole place in the bathtubs were impossible to clean.

Update. I had a maintenance issue on a Friday night and Stones River (Emily) could not have been more responsive. They had a technician come out that night after hours, communicated through the entire process, and then had the issue resolved the following day. I could not have had a better experience, especially for an after hours maintenance call. Josh has been very responsive and easy to work with. The entire application process was simple from start to finish.

One of the worst property management experiences I’ve ever had. And like many others have said they are security deposit keepers. I paid $1,350 for my security deposit. We communicated our move out dates with plenty of time and within the parameters of the lease. They were impossible to communicate with and would not meet us half way in any capacity to ensure we could be present for our final walkthrough. Since they did not accommodate nor find a solution, we moved out without one of us present at the walkthrough and we agreed to mail the keys. We also recorded videos of our final walk through…

Stone River is an amazing company. I really appreciate Keeli Odom for reaching back out to me every step of the way. With details and feedback every time I needed her she was always a call or text away. She’s very sweet and made applying so easy and simple. Her goal is definitely to make sure you are successful. I couldn’t have asked for a better experience. Her communication was great every question was answered right then and all details were clear and easy. Thank you Stone River and Keeli for my new home!

Josh was very helpful and considerate. My only complaint is about the difficulty of working with the 3rd party companies. If I had not had an IT specialist to help me, I would not be living here now.

I called about a rental that I saw online. I spoke with Josh and told him the sense of urgency to move forward quickly, as the previous home we were going to rent was leased before we could apply. Not only did Josh and expedite the process, he went above and beyond to work around my busy schedule to get my family in a house that met our timeline. He is kind, personable and you can tell he truly cares. Thanks again for your help! We love the house!! If you need assistance with a rental, don’t hesitate to reach out! They are a five star plus company!!

Keeli was an absolute pleasure to work with. She went above and beyond expectations to get us in the right property for our family. Thank you so much for your expedited efforts and dedication.

Excelente empresa para el alquiler de casas y apartamentos, siempre están pendiente de tus solicitudes de servicio y te colaboran en todo lo que necesites, muy agradecida con su servicio, son los mejores

The experience and staff was fantastic, we had no issues when trying to get everything settled! I would recommend this company if you’re ever looking for a house! Cole was our guy and he did amazing at answering any questions or concerns we had. There were a few things we notice that needed fixed before move in and he made sure that was taken care of! Overall a great experience!

Karen was amazing! She helped us secure an awesome townhome. She was extremely communicative and helped me through a few technological hiccups. I cannot thank Karen enough for her efficiency, professional and care.

Keeli is amazing! Super helpful and great communication! My family and I recently moved to GA from Florida and she made the entire process smooth and easy. Highly recommend her and Stone River Property to everyone.

I had an awesome experience dealing with Cole H . He made the application process very smooth and answer all my questions in a timely manner . He was very friendly and listened to all concerns . I am very pleased so far with SRPM and cannot wait to move into my new place .

i just moved in but so far it’s been a great experience! from nick being very communicative while taking care of the leasing process to megan being incredibly quick and diligent with service requests and management! i’m loving it here.

Karen was great! She was very informative and always provided communication when needed. She was a huge help for me while moving from another state. I was very well taken care of during the process of moving into my home!

Adam did an outstanding job. Made the whole experience stress free. Highly recommend Adam!!!

Terrible business that does not keep up property well affecting the people that live near them. Ive had to call multiple times to get them to cut grass or clean the area around it up when their tenants leave trash or vehicles in yard.

I needed a place to rent ASAP and Adam Darracott made that happen! Everything was so easy and quick and I got the house I wanted. Definitely recommend!

I had an excellent experience working with Cole! He was incredibly patient, and was always willing to answer my questions. He was very helpful throughout the entire process!

Cole was fantastic throughout our renting process. He was knowledgeable and professional. His guidance and support made everything smooth and stress-free. Thanks to Cole, we found the perfect place. Highly recommend him!

Josh was awesome to work with. I know I worried him daily with wanting to see properties. He was always positive and kept a smile on his face.

Can't wait to get out of this lease. Leah never answer. Kelli doesn't answer. Priscilla maintenance has to apologize but stilll gets nothing done. You have to have a maintenance order approved. I don't have a copy of my lease and nobody seems to respond to that. I'm not sure how to put pressure on them to get anything done. Kelli probably make and excuse haven't gotten anywhere with these people. The good reviews have to be fake.Worst company I have rented from so far. Granted rent is paid on time but nothing gets done. Good luck with these people. Mold in my apartment they refuse to fix.

Karen Legendre has been the most kind and responsive property manager that we have ever worked with! Even of she is not sure of the answer, she points us in the right direction or finds out for herself and follows up. So thankful to work with her!

Just became a new tenant in Tennessee area and found this company. Adam Darracott was very nice and polite! Answered all the questions I asked so fast and helped me! Recommended.

Karen Legendre is amazing helping people I do have a good experience thanks to Stone River for her

I absolutely love working with this company. Especially Karen. She has been so sweet and amazing and patient with my family on getting a new home. When we moved into our home, it was absolutely spotless. It was so clean that I didn’t have to do anything but unpack my things. The house also smelled wonderful! I truly believe that Stones River Properties takes really good care of their homes. Anytime I have rented from anyone else I have had to clean the house myself. But this time was different. I will continue to rent from Stones River Properties as they are very professional, Transparent, and…

Cole has been very helpful and responsive. I’ve had a great experience with him so far.

Cole Hodges is an outstanding realtor and leasing agent. He made the rental process incredibly easy. From the initial contact to finding the perfect property, Cole was professional, attentive, and knowledgeable. His genuine care for his clients' satisfaction is commendable. I highly recommend Stones River Property Management!

Karen Legendre at Stone River Property Management was so helpful to us in planning our move to Nolensville! She was communicative, friendly, knowledgeable, and all-around a pleasure to work with. I’d recommend Karen to any person looking for the perfect home!

Quickly replied to all inquiries, accommodated my out-of-state status and gave me tour of property via FaceTime so I knew they were real, and they were able to answer my questions satisfactorily.

They never respond to inquiries of rentals. This is my 2nd time trying to get a rental from them with no response. The first review I left, they called and asked me to remove it. Never got a call back from them until I wrote a poor review. Will not be removing this one. It's unfortunate for them, I can only imagine renting from them and having an issue to be resolved.

Keeli has been great at communicating with both the property owner and with us as renters. I appreciate the level of care she has given us!

I was planning my move from California to Tennessee to be near family and I found this really cute townhouse that would be perfect for me being that I work from home. Adam was great and helped with everything, even answering all my (what I thought were dumb) questions. Adam reassured me they weren't dumb, that he loved his job and that is what is here for. I'm moving into that cute little townhouse April 1 2024. Thank you again Adam and Stones River Property MGMT.

Don't deserve a single star, worse company I've ever rented from and I've lived in 10 different states. ZERO communication, piss poor customer service and deposit takers... home owners insurance?? Why?? Yall still took my 850 deposit for a water line breaking?!?! That's what my rents insurance was for!!! And funny how the "bill" to fix my broken water line was the exact amount as deposit 850..... go figure!!! Go somewhere else people!!!!!!

So during our search for a property to lease. I came across property manager dishonest Cole, from the delayed response I should have know that my money was not welcome or wanted. However do to my Start date of employment and better judgment I proceeded to fill out an additional application. Even though Zillow Guarantees that we're allowed to use our applications on different platforms. They advertise their properties when they're sad. called repeatedly suggested that they were not able to see anything regarding our application even though we got 2 different elors stating that he opened our app…

RUN, DON'T WALK FROM THIS HORRIBLE COMPANY THAT DELETES ADVERSE REVIEWS. From the beginning, unqualified tenants were put into my rental; unqualified employees inspected a few mos into the contract and damage had commenced and yet failed to catch their eye. Shoddy workmanship from vendors that resulted in a refund to me. Moveout inspection was ridiculous. No serious photos of damage that was incurred. This company paid the wrong HOA dues as well, subjecting me to late fees. I spent over $12k making this home rentable again. Due to the damage inflicted by the tenants, there was a delay i…

Terrible company to work with. They do not follow through with what they say they will do.

Keeli has been an amazing communicator. Keeli responded appropriately and in a professional manner. The steps to securing the property are tedious, but Keeli is supportive and articulate in walking prospective tenants through the process. Potential renters or purchasing a home, I would recommend Keeli as your representative when navigating this process. Michael

Cole was incredibly helpful during the process of applying and securing our townhouse. Friendly, reliable, and responsive. Thanks so much Cole!

Cole was anazing

DO NOT rent from this company! My husband and I lived at one of their properties for 3 years. We spent 2 days cleaning before moving out the first week of September 2023. It took over 4 MONTHS and 15 calls to their office to receive anything from our security deposit. The deductions provided no details but “cleaning and deodorizing” and no opportunity to dispute. This violates our rental agreement and state tenant laws. This company completely lacks integrity and accountability. Know this before signing your lease. Also, good luck with maintenance requests. Our roof was literally caving in the…

One person. Keeli Odom. You won’t regret having her on your side. Keeli was nothing short of amazing. For a process that is already inherently stressful ,but add having only 7 more days to find somewhere before we HAD to be out, Keeli made it as easy as possible. I went on a total of 14 tours in a 1-2 week span, and she was the only one that went the extra mile. After visiting our first location she showed us another two properties after texting them to us to see if we’d wanna check them out. She didn’t pressure us right after finishing the schedule tour. She has fantastic communication skil…

Please don’t rent any house that they are renting They making you think you going get your deposit back when they don’t It all lies and when you need something to be fix they take so long to come in

Don’t rent them At all We have been living on one there property and we have been have a lot issue with water pressure and we have contacted the. Many time And they never came fix and they told us that we might get out deposit back but not true

The best place to find good & decent housing. Very professional