Action Property Management Reviews

Several years into my ownership of a high-rise condo, our HOA Board hired Action Property Management as their new management company. One of Action's first responsibilities was to address a fairly significant deferred maintenance issue in the building. Resolving the issue required coordination with Board members to identify and interview vendors, gather bids, finalize funding, and get the project underway. During each phase of the project, Action has provided regular communication with Board Members and Residents to keep them comfortably in the loop while also maintaining their high standard o…

This management teams are professionals. At 21 Turtle they navigated necessary repair work as well as aesthetics. The end result, a building that will last for years to come both structurally and architecturally. This group is not just another management group, they are professionals that you can trust will do the right thing for your building community.

We have the best overall manager Arraina Carr. She always goes above and beyond helping homeowners and visitors to the building. Arraina is always in a good mood and positive energy. She is loved by all and I love her dearly.

We've had a number management teams in the last few years. Niki and her team at Action have invested more time and effort than any of their predecessors. Their attention to detail is outstanding; Niki and her team are proactive in managing the maintenance and upkeep of the building and grounds. Community updates are always provided in a timely manner. The major projects that are in progress are being managed professionally by Niki and her team with timely communication on the status. I (and no doubt) many other residents are grateful for their contribution. As an owner, I look forward to…

21TC has become a very safe and comfortable home especially since Niki became the manager. She has the courage to run our HOA meetings with dignity and respect for all providing a well organized protocol. She coordinates all projects with creativity and diplomacy. The entire staff works diligently to make our home safe and secure from the engineering to the housekeeping to the valets to the concierge.

Action Management created a level of professionalism and Customer Service we needed. Matthew promised to take a detailed look into our operation, systems, and procedures…and lead us to improvement. Niki and Christine absolutely delivered. Niki and her team show great care for our residents, but also find ways to improve the building. Action’s team revamped our public areas to be more welcoming and just look so much better. Niki also runs the “back office” side of the HOA very professionally. Budgeting and accounting functions run smoothly and she is keenly aware of costs and always looks fo…

Our homeowner's association switched to Action Management a little more than a year ago. Their deep dive into our building's systems, staffing, procedures, and physical appearance has been impressive. I am on the board of directors, and while it was a difficult decision to make a management change, we chose a great partner. We have been going through maintenance issues as an association, and likewise have a major project on the horizon and their guidance, expertise, and professionalism has been a welcome addition to better managing our collective home. I can only speak in my capacity as a …

Niki Frazier is an outstanding General Manager at 21 Turtle Creek. She truly cares about her residents and consistently goes above and beyond to make sure their needs are met. Her knowledge of high-rise living and property management is impressive, and it shows in how smoothly everything is run. Niki is also fantastic to work with—professional, responsive, and always on top of things. Overall, she is an incredible manager and a pleasure to work with.

Niki Frazier is an awesome GM! She is always walking the property so she can be aware of any issues. She is professional, friendly and knows tenant’s names. I am very impressed with Niki and Action Property Management. They truly seem to care about the property and its tenants at 21 Turtle Creek!

I want to commend Niki Frazier, Building General Manager for her exceptional handling of a recent issue. Her tenacity, professionalism, and unwavering commitment to resolving the matter went above and beyond expectations. The follow-up was timely and thorough, ensuring every detail was addressed with care. It’s clear they prioritize satisfaction and take pride in delivering a seamless experience. Truly impressive leadership and service—thank you!

Niki Frazier, manager at 21 Turtle Creek Blvd. in Dallas has been so helpful and wonderful to work. She has made herself available to listen and help me multiple times. The property is really looking great!

Niki Frazier, CMCA, AMS, is the best General Manager in many years. I've have lived here coming up on 20 years so I've been through many mgrs. and 3 management companies. I've never posted a review on this subject before. That should say something. In full disclosure, our previous mgmt co. was very good-- until the top change, so, even though for many years, 21 Turtle Creek in Dallas, TX continued to use the same mgmt co. for a long time, and even though we've had many good General Managers, Niki came into the job when our aging bldg had to make many seriously expensive decisions in a ve…

I have lived at 21 for 11 years. It’s a wonderful place to live in one of the most beautiful neighborhoods in Texas! The staff are kind, attentive and work very hard to keep our home a great place to live! Action Management is the positive change we needed, thanks to our GM, Niki!! She and her team are fantastic! Kendall at the front desk is the best we’ve had in a long time! He and others are the face at 21, and they are all(valet, cleaning crew and maintenance teams) appreciated!!

There are some people who can make any place feel like home. Living in a high-rise has a host of challenges; but, Nikki Frazier (General Manager) of 21 Turtle Creek Blvd has proven to be a smart, responsive, kind, positive, fun - not to mention beautiful - professional. The property is always clean, she helps minimize inconveniences when the happen, and she has a fantastic staff. It's a rare treat these days to find someone so willing to go out of her way to make people love living here!

Arraina the property manager is so amazing. She has great resident care, she listens and she gets things done. Really respectful woman and has an active ear and i adore her work style attire. Anything i need she gets it done

I’ve lived at 21 Turtle Creek for over 15 years and have seen several management companies come and go. Action Property Management is by far the best we’ve ever had and honestly, the others don’t even compare. Our General Manager, Niki Frazier, sets the tone with her accessibility, professionalism, and genuine care for residents. She’s always responsive, follows through on every issue, and communicates clearly so we’re never left in the dark. Thanks to her leadership, this building is in the best shape I’ve seen in all my years here. It has truly turned my feelings from just liking where I l…

Niki and her Action Team, including Jason Leroy the Building Engineer are responsive and get things done!

Niki Frazier and her team snap into action to keep 21 TC an older Turtle Creek Blvd humming, no easy feat managing all the departments needed to keep this huge condo in shape- whether engineering, housekeeping, security, valets, package delivery, landscaping and others it all works well with her guidance and concern for all within these walls. She really is excellent at handling the myriad issues that make living here pleasant and keeping us in the know when fixes are needed.

My family has been a resident at 21 Turtle Creek for decades and have seen management teams come and go. Honestly, we were a bit skeptical when Action Life took over the account. 21 is an older, classic building from 1963 with many little quirks and it is a challenge for management and maintenance to keep things running smoothly. Since Nikki became the GM, you can see the HUGE positive impact she and her team have made at 21 Turtle Creek. From the reception, to the dock ( kudos to Shawn) to the maintenance team led by Jason, Tony, Uriel and the many other employees we encounter on a daily bas…

Niki Frazier is our property manager at 3883 Turtle Creek (aka 21 Turtle Creek, Dallas) and she has been nothing if not EXTRAORDINARY the entire time she has been here! Niki, who is with Action Property Management, really goes the "extra mile" to try and make sure that our lives here at 21 are the best they can be while she's "at the wheel" guiding the ship. Niki demonstrates, daily, that she cares about the building and about us, the residents. She often leaves her office late, working well beyond quitting time. She keeps us informed with her weekly newsletters and updates about the many proj…