American Real PM Reviews

Contacting the property manager has been extremely difficult as a homeowner. I have tried reaching out for over a month through multiple methods—email, text messages, phone calls, and leaving voicemails—but have received no response. Scotty, I hope you will see this review and contact me immediately. Thank you.

I have been trying to reach this company and the owner for the past 4 days concerning 2 properties that they manage for a friend. They are not responding at all. The owner of the company is not picking his phone , and my friend said they have not responded to him in over 2 months, they also did not send his Rent to him. This is now the best way to manage other people's assets.

Don’t deal with this company. You will lose your money, time and energy. They failed to collect rent for our property (not only one month) and it took forever for them to get back to us through email. Very irresponsible and irritating company. Just don’t deal with them.

Run don’t walk when you see this company’s name come up. The other reviewers said it all, Justin is one unresponsive person.. he just literally will not reply to your emails, calls or voicemails. Then tries to play it cool related to the issue you’re trying to solve. Do not recommend. It’s taken “accounting” 120 days and counting to provide a final reconciliation. Today, Nov 24 or day 150ish since eviction and still no reconciliation. He’ll probably respond here with a nonsense response so pic below of me sending him emails without response 👇🏿

I am saddened to hear that AMERICAN REAL will no longer be put property management company. From the day they took over our property they were always attentive and quick to respond/fix any issues. This is the best property management company we have ever been with. Your INCA DR residents are going to miss you tons!

Very unprofessional and never responds calls or emails. I sent $13,000 for repairs and but they wasted time and money. They never completed the repairs nor placed the tenant. Its very unfortunate that they are not even bothered to reply my email inspite of following up multiple times. Please escalate this to your higher management and I would like to terminate the contract. Also PLEASE REFUND MY MONEY BACK IMMEDIATELY.

My girlfriend and I rent with this company and it has been terrible for the last week. We have been trying to get in any contact with someone from the company because our AC went out and it’s consistently 85-91 degrees in our home. We have tried to reach out everyday for 6 almost 7 days now. The lack of communication is just rude and I don’t want anyone to have to go through this again. Definitely Not a good company to rent with.

This company has left my house with two children 4 and 6 without gas since April 17th 2026. Priscilla Bell has not once called me back during the process of all this. But yet only sent in one msg on our portal saying she would send in a work order that I had all ready put in. I have stage 3 cancer and this by far has been the worst experience ever. I have contacted the attorney general. And will soon be adding fire station today my paper trail is quite long at this point. And still have not been contacted by anyone in regards to fixing this problem. If someone would reach out to me and help th…

The worst property management company. We are still renting a house that is managed by this company. As soon as we moved in we had issues. The microwave was broken upon move in and it took them like 2-3 moths to fix it. When you are paying 10k for a house, I expect working appliances at the least. It has been impossible to get ahold of anyone but Priscilla. Right now, we are scheduled to move out in 2 weeks and we have had mold issue with water intrusion since March and a non working and now flooding everything dishwasher since mid April. I have yet to get ahold of anybody…. Honestly, I feel b…

Priscilla adds such value to American Real PM and her presence and services definitely elevated my experience with the company. She was the first face I saw when I started services and the last voice I heard on my recent departure. Thank you for being who you are and delivering one of a kind service. Stay sweet💕

Good property management, deposit (finally) came in. Communication was not great after moving out. We moved out September 30 and just got our deposit over the weekend (February 7th). We had assumed it was just going to be more or less stolen, but were pleasantly surprised that the amount refunded as an honest amount (very little deducted). It would be very easy for them to have not refunded so I'm leaving four stars for the fact it came in. Also maintenance tickets were handled immediately. I do wish we'd gotten some calls back or something so even getting our deposit back this late wasn't a…

We rented for one year and had a great experience. We ended up leaving because we moved to a different state. Not only was the home comfy and clean. The quick response from Priscilla Bell was amazing. Every question and request I had she would respond within minuets. Made me feel comfortable if I ever had questions or needed any service request. She is also very sweet and kind to talk to. Grateful for a great experience with American Real PM.

We have lived in a home managed by American Real PM and have had the pleasure to work with Priscilla Bell the entire time. She is always super kind, helpful and rather prompt in her communications. It was a joy to live at a property they manage and I would recommend to anyone. Thanks for all your kindness and help over the years.

Avoid at all cost. Poor communication from everyone in this “company” impossible to get a hold of someone to fix issues. They WILL bill you for pre existing damages, “un trimmed bushes” and not discuss anything with you. Rude when you start asking questions, just unpleasant to deal with. You’re better off renting from a private party/owner. Zero stars.

Every month we pay our rent on time or early, yet every month we receive late notices and a fraudulent email about accrued debt that even alleges we never paid our deposit... which we did. We've been model tenants, but this company even goes so far as to try issuing $300 per month late fees for already paid bills. We've contacted them repeatedly on the matter, but they lie to us and never fix the issue. I hope this isn't attached to a rental history record or we'll end up having to pay an attorney to sue for defamation eventually. Poor, poor service.

They are the worst to rent from. They have very poor communication and there is no one you can’t contact directly unless you have a direct number. I have been reaching out since June to Justin Kerr in regards to my return deposit and still have not received a response and it’s a good 3000 that I should get back. I have already submitted my 2 complaint with the BBB.

I am have the worst time with this company I am should be moving in to the home on the September 16 but the property manager has stop returning the phone call about getting the yard cleaned up before the move in date we have been emailing /calling the main office and the number for Justin Kerr but still no call back and this has been going on for 10 days this the worse experience I have ever had put pictures to show how bad the yard is

If I could give no stars I would. We are approved of a home, paid the deposit, put in our 30 day notice, and signed the lease. Then we were told the lease has been put on hold. We have yet to receive our deposit back after a week and now have to find a new home.

I’m sharing my experience because tenants deserve to know how this company handles business. I was a great tenant who paid rent on time, took care of the property, and followed all the rules. Despite that, American Real PM created false charges against me that were not true and caused unnecessary stress and financial loss. I had to take legal action, and the court ruled in my favor — I won the judgment against the landlord you manage. Tenants work hard to keep their homes and meet their obligations — no one should have to go through legal action just to be treated fairly or to recover what’s r…

Edgar Castillo was amazing! From the beginning of the rental process to the end! He was patient, kind and very detailed. I was able to apply quickly, the application processing time was fast, and I was notified by Edgar via phone and email at every step of the process until the approval notification and lease signing. This was my first major move and Edgar went above and beyond to ensure I had a great experience. THANK YOU EDGAR!!!!

Came quickly..didn’t take long and was respectful and explained what they were going to be doing.