Ci Management Reviews

Have had multiple complaints about tenants not on lease and management will not do anything. Try to call and report problems and all we get is an answering service. They don't care at all even when police are here and then put me on hold for maintenence. I have multiple police reports and badge numbers and still no results to solve the problem. This company does not care about anyone. Highly recommend not moving to any of their properties!!!!

I just want to express what a pleasure it has been working with Ci. I have rented from them for 3 years now and looking forward to more years to come. Jessica and Nikki have been great to jump in and provide help and direction when I have any maintenance issues come up. Thank you Ci for all your hard work.

Do not waste your time renting here. Management is not class at all, maintenance is always difficult to contact and help with services. The gate where your car is sometime locks and the clicker doesn’t work so it’s made me miss work and late several times. Bad property and customer service overall.

Horrible company. Jay Cutcher is a horrible CEO for the company. I had to go to the hospital and couldn’t make it due to gate being locked. No one to get a hold of, 3-4 hours go by and still no solution.

The rental property is a mess and this management is too. It’s extremely difficult to get a hold of someone

I have lived in two different properties with CI Management over a span of 3 years and have nothing negative to say about this management company. Everyone in the office readily responds to all text/email/phone communications. Elaine, Nikki, Jessica and Jacob have all been so helpful during my residency with regard to the move out process or renewal. The rates are also hard to beat for the area. I just renewed for another 12 months with them and would recommend for anyone to stay in one of their communities.

This has to be the absolutely best property management company I have ever lived under. They are amazing. They have lots of properties so typically you do reach an answering service but they always respond and call you back. They can also communicate with you by text messaging as well as through the portal. Elaine Robertson. It’s truly an angel. She is very kind, compassionate it is very good at what she does. She is definitely a woman full of grace.. and see how Management should be absolutely truly honored to have such a woman as Elaine working for this company. I am a proud resident of CI M…

Trust when people say this is the worst agency. Our power has gone in and out since the ice storm. Management has not sent anyone to come and fix it. They are always difficult to get in contact with. When you do get ahold of them, they are rude and do not intend to help. No direct phone line or contact, just straight to the operator who cannot help you, at all. The units have mold in them, AC units leak, kitchen leaks and the bathrooms leak. 5114 Columbia Ave complex is the worst to live in. They up charge people for rent. Some units are 600 while other units it’s up to 1,500 for one bed and o…

They are the worst and will triple charge you if you leave a balance . I live in this apartment 4year and fell on hard time and couldn't afford to pay my last month rent and move. I would of happily paid my balance once I got on my feet it was 3200 . I left a balance of 1175 and now the won't respond to me about where the other fees came from. They bought the property when I was 3 years in and they was trash so I moved

My first experience with CI was before I was even a tenant. While staying at my boyfriend’s CI-managed apartment, we woke up to the fire department evacuating us because the building was on fire. The cause was not a mystery or an accident: a breaker room filled with loose insulation and years-old paint cans. Fire extinguishers had not been inspected in over a decade. This happened in 2024. CI’s response was chilling. No urgency. No accountability. Just condescension and dismissive remarks. Displaced tenants were treated like inconveniences rather than people who very easily could have died. …

I am writing this review to protect potential future tenants. One word if you’re considering renting from these guys……. DON’T. I have a prolonged and well-documented negative experience with CI Management, involving lease inducement, misrepresentation, and repeated nonperformance. I took possession of a unit advertised as a one-bedroom, only to discover upon move-in that it lacked a legally required closet, making it inconsistent with how it was marketed. I promptly notified management and requested resolution, including lease termination due to misrepresentation. Instead of addressing that …

I have been a resident since January 2024 and have experienced no issues with CI. Maintenance requests are handled promptly and efficiently. The office staff, particularly Elaine, are consistently professional, courteous, and attentive. Elaine takes the time to thoroughly address any questions or concerns, which is greatly appreciated. Overall, CI management provides an excellent standard of service.

Just wanted to say it was an amazing year at 2212 n fitzhugh ave I was able to save money buy a car and meet other amazing tenants thank you to Elaine for everything and I will send people your way for sure

I genuinely appreciate CI Management for their exceptional attentiveness to my needs and prompt responses and actions. They are doing an outstanding job managing and maintaining this property. I absolutely love my apartment; it’s incredibly beautiful! They have addressed any issues I’ve brought to their attention. There’s one thing that hasn’t been fixed, but I’ve requested maintenance for it. However, everything else is in excellent condition. The rent is reasonable, and the shower is amazing! You all rock!

I want to start by highlighting a specific agent from this management company, Jessica Brown. She has been there for me in every sort of situation one might find themselves in while renting an apartment. The kindness and care provided by her has been equal to that of a loving family member, the level of commitment by her to even my little studio rental has been phenomenal! Thank you again Ci Management but extra thanks to you Jessica!

Fantastic

Do not rent here. The security deposit is a scam , kiss it goodbye you won’t get it back even after leaving the apartment in better condition than when moved in. I’ve always paid my rent on time. Always been professional and kind to management. They switched management companies during my stay They owe my security deposit, I never got it back and they put an erroneous 100 dollar charge with hunter warfield. Take this crap off. You assessed an erroneous 100 dollars charge because you greedy degenerates want more money than you already received. SCAM company. RUN away. Do NOT rent here

The management with up keeping of property has gone DOWN HILL!! From the gates no longer working and never being fixed to the poor craftsmanship of make ready and not caring how the final product of painting comes out. With the grass never cut, plants never covered for the past freezes. And this morning my neighbor's car was stolen because the car entry gates never got fixed. I no longer feel safe! Update: One extra star for doing bars and minimum for A/C & refrigerator going out.

I've gone back and forth on this review because my experience with Ci Management hasn't been the most positive -- but, recent steps have been taken to rectify many things that were wrong with my unit, and for that I am grateful. It's true what other reviewers have said: Ci Management isn't very responsive. Getting them on the phone is difficult and we're often waiting quite a while for an email response. However, I must give credit where credit is due. I won't go into specifics about what was wrong with my unit, but let's just say it was disgusting. Though after many attempts to call and ema…

UPDATE: They failed to fix my fridge when I submitted a work order, resulting in almost $200 of damaged items and products. Of course, they're saying they aren't responsible for their negligence. Their complete lack of respect for residents and outright refusal to take accountability is insane. I absolutely love my apartment, the location is perfect, and my neighbors are wonderful—but unfortunately, that’s where the positives end. The communication with the office is atrocious. Calls, emails, texts—you name it—regularly go unanswered. It’s like sending messages into a black hole. And don’t e…

Property charges 50$ for low quality wifi AND it doesn’t even reach the entire apartment. When it does work you can’t have more than 2 devices on it. Second service request but I am hopeful. UPDATE: Internet is out once more 7/17 this is the 3rd time. Second time this month. If you work from home you’re completely out of luck. I will say this positive thing. CI management is quick to service issues. Outside of the internet connection issue they’ve done a good job at servicing any minor complaints. The property is nicely kept and the management is responsive and friendly. I fear it may be the…

There hasn't been hot water in almost two weeks. They’ll gas light you and tell you there is hot water when they're isn't. The people they supposedly send to check have never even entered my apartment to check my water. They are a step away from being slum lords.

-Moving into a severely roach-infested apartment. Had I moved then, you guys told me you would hold on to my deposit and there was no offer of prorated rent to rectify the situation. -My entire sink falling and spilling out water throughout half of my apartment. I had to contact maintenance MULTIPLE times to have it fixed correctly. -My dishwasher backing up and spilling water throughout half of my apartment. -The constant smell of raw sewage that has gone ignored by your office for months. I even went out of my way to file a complaint with the City of Dallas to no avail. -My kitchen ceili…

They never returned my calls.

I use to like my apartment because there wasn’t any issues and it was easy to get things fixed. I had smooth move in , rarely any issues super helpful crew but Lately the people who does the answering service desk calls are rude as hell typically the lady who answers the phone. Everyone who lives on the third floor in my apartments at 6526 Ridgecrest Wifi , cable internet connection has been down for 4 going on 5 days due this company’s fault of cutting the cords and there not giving Spectrum access to roof. All of us that work from home hasn’t been able to work because of there mistake which…

I am so far quite happy with the responsiveness management attaches to issues. I also appreciate the regular updates on maintenance requests, especially regarding the hot water so that we are not left in the dark. I do hope that there will be a permanent fix to the hot water problem so we can all avoid the inconvenience. Thank you guys for the good work you do!

I definitely would not rent through them. The communication with them is terrible. Emily is extremely rude and an awful manager.

CI management recently took over for another company where I was living, and it became much better overnight. Their team is responsive, respectful, and very helpful when dealing with any issues. At one point I was locked out of my apartment and they had someone there to let me in within 20 minutes. I mainly worked with Jessica who has been a pleasure to work with and would live at one of their properties again.

The prices for their apartments are cheap for a reason. With the cheap price you get cheap service. They take forever to respond to maintenance requests and when they do get to the maintenance it’s done as cheaply as possible. I would not recommend living at any of their locations with on site laundry units as they will rarely be serviced. Oh, and ZERO pest control. Nothing to be done for your safety either. The back door of my unit doesn’t even shut all the way. The front door pathway floods when it rains and mud gets everywhere. The keys to the mailboxes rarely work so when you get mail you …

I lived at 5825 Reiger Ave. The 1 bedroom came with a stackable washer/dryer. They have a crew that comes by weekly to the clean-up the leaves, trash, etc. It was very quiet with wonderful neighbors!! I always felt safe there!

So over all, not the best place, but not the worst place either. Here were/are my issues I am currently having and experiencing. I have been at my current location for 2 years now on Reiger Avenue. Maintenance could leave a lot to be desired. After placing multiple work orders, being informed to handle this and that, never having any work completed, but you best believe they will state work is/was completed. Ie, placed a work order for my microwave being out of service on the 12th. Got a response the next day stating the technician was contacted and will be contacting me, great. Waiting all …