CMA Management Reviews
CMA Management
CMA Management, 1800 Preston Park Blvd Ste 200, Plano, TX 75093
Property management company specializing in HOA management for single-family homes.
Landlord vs. tenant ratings
Landlord Rating reflects how property owners rate this manager; Tenant Rating reflects how renters rate them. Both are 1–5 star ratings built from verified Google & Yelp reviews, weighted toward recent reviews.
Rating breakdown
Based on 124 rated reviews from the last 3 years.
CMA Management reviews
Was pleasantly surprised to see how fast my report about a contractor work in the yard was taken care of. Customer service representative Shantel was very friendly and assured me they received my email. She explained to me CMA staff visits our community twice a month. When I saw that we have a new manager, I sent an email to him. Chris was very nice. Best of luck to new manager and his team!
If I can give a 0 star I would. This company is only out to find ways to make homeowners life miserable! I extremely am dissatisfied with this company. My neighborhood is trails of glenwood.
This management team is horrendous, specially Scott McMillan. If CMA manages your HOA good luck. They do not respond to inquires make decisions for the community independent of the HOA board and do NOTHING but collect a fee. If I could give 0 stars I would. Take my advise and don’t have this team manage your HOA.
CMA served all their clients equally professionally and without bias. They not only provide quick and efficient responses, they help their customers steer into the right direction. I highly recommend their advice when unsure of any rules or bylaws that impact your neighborhood. Keep up the good work!
The worst home owners association ever. They send violations out about weeds that were already taken care of. They dont send the owners assessment fee until after they have already posted a late fee. They never respond about reimbursing the fee. This company is a joke.
I am so sad to say this, but I would not recommend buying a home in a community that is managed by RTI/CMA. I have been on the board of one of their communities and they have horrible proprietary systems that that don't enable them to follow up on the simplest of community projects. There is no visibility, no follow through, and no historical tracking of issues. Routine maintenance items are not addressed and they are incapable of managing vendors. Senior management does not seem able to willing to address the ongoing issues despite multiple escalations.
This company is a disgrace and wastes Homeowners time and money. The hundreds of negative reviews are 100% valid. They charge unnecessary fines for violations and even when we upload photos as proof of resolving them they keep adding fines and take it out from the HoA dues without informing us. Their customer service reps are rude and illogical to work with. We need to create a movement to bar this company and its officers from operating because they cause so much frustration and waste of time for residents with fraudulent fees, improper process adherence, and inability to care about long-term…
If I could give this HOA zero stars, I absolutely would. The double standards are unbelievable. They send out violations left and right over the smallest things, yet they clearly don’t hold themselves to the same standard. 😑 I’m paying for two HOAs, which makes this even more frustrating. You would think with double the fees there would be better communication, maintenance, and accountability—but that hasn’t been the case at all. There are missing trees that were supposed to be replaced, Christmas flags still up well into spring, and multiple streetlights out in the neighborhood. When I repo…
Refuse to answer the call or help. Our management person has blocked me after I've sent a certified letter requesting our financial documents which is against state law. They never get work done and never inform you when your contact person for you community has changed. They barely ever answer the phone and are extremely shady and only shady people would support them. You can see in their response in other reviews that they refuse to take accountability or actually FIX anything
I am extremely disappointed with this HOA’s billing practices and lack of accountability. I had autopay properly set up in advance to ensure my assessment was paid on time. Unfortunately, due to a malfunction in the HOA’s autopay system, the payment was not processed as intended. As a result, they sent a reminder notice and then charged me for the cost of sending it — a notice that would not have been necessary had their system functioned correctly. After we respectfully requested that they remove the reminder notice fee, explaining that the issue stemmed from their autopay malfunction, they …
Terrible company. They should not be in business. 0 stars.
The worst run operation I have ever seen. No grace whatsoever and they only care to have gotcha moments to all homeowners. They don't respond in a timely manner, but if you don't respond quickly enough they like to nickel and dime you. Anytime you need or want to speak to upper management, they are no where to be found or are "out of office". Just a bunch of cowards that are on a power trip and we as homeowners have to suffer. The money we send them doesn't maintain the community, doesn't offer anything to the homeowners, but yet they always seem to need an increase every year so they can k…
One star is generous. I can attest to the fact that they often disregard board members direction, even if it's a safety issue. They also add outrageous fees for things you tried to pay that they refused to give you access to pay and would not respoond to requests for information to be able to make the payment. They continusously raise fees and don't improve their work or the grounds. They don't always get quotes for the board, or even show up to annual board meetings on time. When they do, they show charts of how they are improtant for taking the bulk of the fees. Their justification is …
This management is a JOKE! I placed a request and was told by compliance they can’t help me. So they can’t do anything to keep the community safe and livable but they sure can fine a person for having a weed visible in their yard, having a trash can in slight view or having a small decoration out of place. Their developments are COVERED IN TRASH, have grass about 3 feet tall, communities have illegal activity go on and all they do is say they can’t help and charge hundreds for an HOA fee. Get some competent business people who know what they are actually doing.
All of the reviews that states that CMA harasses homeowners is absolutely true. I was being harassed so bad until I consulted an attorney. They are more strict on certain properties than they are others. So nothing slides in my neighborhood. It’s true, they DO NOT SEND OUT INVOICES. My dues are due next month. I’m trying to figure out if the rate is the same or not. It lead me straight to this review site! SMH If I send the wrong amount, I will eventually receive a certified letter that a lien is on my property when some of this really is their fault. Please do not purchase a home if they a…
If I could give negative stars, I would. This company is terrible. They do nothing for the communities they manage (trash everywhere, overfilling, house issues, slam a ton of violations and then do nothing) and are horrific with helping home owners. I had a similar situation to another recent review. One of my dues was paid with a company prior to transitioning back to CMA. My balance was showing incorrectly in the old portal, so I reached out to them to have it corrected, which they said they would. Fast forward, we transition back to CMA and they say I didn't pay the dues and then the first …
My sister, mother, and my own family are CONSTANTLY inundated with the absolutely stupidest things trying to collect fees. I live on The Tribute and they live in a nearby neighborhood. Not only do they harass us, but a neighbor also said they got a “nasty gram” from them because OF A FLAG ON MEMORIAL DAY being against “garden decoration standards.” Furthermore, every time you try to contact them about things, one passes the buck to another and another and another…communication is AWFUL! I’ve been trying to help my parents with matters and my sister with her house…it’s being passed around like…
Absolutely disastrous, they never respond, they just charge and fine like crazy… I’m so tired of these people.. They fine everyone for little things on their yards… They need to be gone..
This HOA is trash. I live in Ridgepointe in the colony and have NO idea why we use them. They don't do anything. I tried to make a payment and even though I'm one of the 3 homeowners of the house. They can't talk to me. They just want me to go past due so their 'lawyer' can send a notice and charge 200 dollars for a certified letter...hilarious.
IF I COULD GIVE A NEGATIVE NUMBER I WOULD. WE ARE GETTING HARRASSED BY WHOEVER IN OUR NEIGHBORHOOD DRIVES A WHITE VEHICLE. THEY KNOW WE ARE TRYING TO SELL OUR HOUSE AND COME 2 DAYS BEFORE CLOSING AND GIVES US A VIOLATION FOR STAIN ON NEW GATE NOT MATCHING THE EXISTING FENCE. "THEY ARE NEW PICKETS YOU IDIOT"!!! WORST HOA COMPANY EVER!!! Update... So the fence has been stained, now they want $400 to come out and relook at it... wow they have no problem comig out every other week and inspect things... I am getting away from this horrible company. WILL NEVER move into anyplace that this company i…
Living under the Clown Monkey Association is like buying front-row tickets to the worst circus imaginable—except you never asked to go, and they keep raising the ticket prices. They cash dues with Olympic speed, but anything involving actual work moves slower than a clown car in reverse. Simple requests get buried in red tape, emails vanish into a black hole, and when you finally do get a response, it’s either contradictory or flat-out nonsense. It’s less “community management” and more “experimental performance art” where monkeys juggle paperwork and clowns argue over who lost the keys to c…
No need to even say anything just look at all the other 5 star reviews they have and how much every just loves them sooo much and I'm having 2 of those very many issues with this company that others having! Just want to say you are doing a great job not doing your job keep up the bad work!
I’ve raised serious concerns with CMA regarding my HOA (Steeplechase, A Village of Willow Bend, Plano, TX) — including violations of the Bylaws, an ineligible board president who does not own property, and a flawed election process where voting procedures were changed midstream. Despite submitting a formal complaint and giving reasonable deadlines, CMA has delayed, deflected, and failed to provide any meaningful resolution. Their handling of this issue has been dismissive and deeply disappointing. Transparency, integrity, and respect for governing documents should be a basic standard for any …
Terrible management company, thank the good lord our community just finally got rid of them. If your looking for a company that over charges you on dues, complete lack of involvement, gives zero amenities, over charges for everything, this is your company.
CMA took over the management of Angel Field West at Allen this month. The first thing they did is taking away the club house access without any communication and explanation. When calling the office, there is no clear answer either.
I have been a board member of my HOA for the past six years, and I honestly cannot say anything positive about CMA. The service is absolutely dreadful, if you can even get it. Over the last six years, we’ve had four different property managers, each worse than the last. At one point, our electricity was turned off due to non-payment, and our pool was closed for three days because the manager failed to provide the correct billing address to the electric provider. No one at CMA managing our account noticed that we hadn’t received a monthly bill. The manager at the time merely told me she would l…
This is worse HOA company. They are really rude and not understanding at all. I would love to shop for a better company for my community. I have lived in this communication since 2004. Nothing better to do then pick on the people, when they do not replace the community tress that have died and leave a blank spot for it.
These particular HOA is very bad in doing business you will think everyone those not have life or anything you are doing with your life, they expect you to work magic and act fast as if they do the same I requested to be approved on a tree to be planted in my front yard they told me it will take them a month to approved the request and they sent you a letter for violating thing that can be ignored but they aspect you to fix it right away Pls who ever is handling this HOA for Parkside village should really need to considered so many factors that we do have life and we can not act on anything j…
This management company just collects HOA fees & does ABSOLUTELY nothing!! I live in Linden hills in a new development in Little Elm TX, near Vattier/Eppright street area. Residents yards look horrible & are a complete eyesore. There is trash all over the community, people park their old broken down cars on the streets for MONTHS with no type of citations or tickets. The community although new just looks ratchet. People do not follow the trash guidelines of putting your trash cans away after trash pick up day. They are left out all week long without any repercussions. If you want to live in …
I live in Linden Hills in Little Elm, tx. I would like the HOA to do more writeups in this community. There's lots of rentals here and nobody is making people adhere to standards. There's yards that look like pastures, trash cans left outside and dead trees in front yards. Yet, I never see writeups on doors. I feel as though my fees are going towards nothing. Please do your job or start making these landlords monitor their renters
Super Fail ,agree with others that this is one of the worst HOA management I have dealt with. Somehow was hired to replace the previous one which was much more professional.
They expect you to pay the due amount but never actually tell you how to do it almost like they enjoy charging overdue fees. Plus, I keep getting notices to paint the fence even though I've already done it. Probably the worst HOA ever in my opinion.
They're predatory and committed to doing the bare minimum for homeowners. Rowlett Texas agrees.
Thought this company would better than our old one and I've been proven over and over that they are not. They won't respond to emails, they raised our fees (that supposedly the board approved) with NO prior notification which is illegal to not give a certain amount of days notice before they are due, and then they are supposed to give a grace period with increased fees and they have already charged everyone a delinquent fee. I haven't found a good property management company yet that isn't greedy and selfish and money hungry.
After working in the home construction industry for many years, and also being on several HOA boards, I have found CMA, Community Management Association to be by far the best company with which I have been associated. They have made all of the management processes, including HOA annual dues payments, very, very easy. Thank you CMA!
We have lived in our current HOA of Oaktree since 01/2004. Initially, my wife Debra and I did not know what to expect in benefits of living in such a community. We read the entire HOA Agreement/Directives before Closing. It wasn’t long into our home we had fill-in forms for a couple trees we wanted removed out front Of house and again for Pool & Boat Park & Basketball side of house. Then there the Outside Paint color and Chimney Caps. In front of our home at Mailbox and Walkway at curb, we received a message for community to replace those areas of pavement or slabs needed to even the walkway s…
The gentleman with whom l corresponded was most helpful and courteous while taking the time to walk me through the procedure to pay the Homeowners fee. My compliments to this gentleman. Have a Blessed Day
I had left a negative review but as promised my requested has been acknowledged and fix thank you so much and the sign looks amazing. A neighborhood to be proud of thank you!
Terrible management company. Very hard to get in touch with the right people. If you do get in touch with them, the responses are slow. They give you written instructions and then don't follow that process and fine you. Then I have to spend my time figuring it out for them. They only care to tack on fees that they emphasis are "HARD COSTS," like that means anything. You sent out a letter and it cost you $25??? Gouging and corruption at it's finest. I've been trying to get approved for flower beds for almost 2 years now and since our HOA changed companies ( I wasn't aware until too late), the …
Terrible HOA! We are paying $75/ month for absolutely nothing. Neighborhood around us looks like crap. Garbage all over. Cars always parked covering the sidewalks. Can’t use the pool or the park because there is always fights and shootings. Only nice area is my street because myself and my neighbors communicate with each other. This HOA is straight up GARBAGE!
The WORST management company I've ever dealt with. They don't email or send physical letters. They take forever to get anything approved or denied. They have to be harassed to actually get anything taken care of. You can never reach the department that you actually need to talk to. Our HOA Board will be firing them at the end of the contract.
Disgustingly horrible. I had previous issues with this company but the most recent was a violation that was resolved but never reinspected. They then sent a fee notice even though it was fixed. I called and also sent multiple emails but never received a response but they never missed sending a letter to notify me that the fee increased. To sell my home, I was forced to pay a ridiculous fine for a violation that was resolved within the 30 day notice
don't buy house has this HOA company in there this company is Terrible Unreasonable company !im so Regret buy my house in this HOA call Cma management HOA we are living so high HOA fees Community They are not what do you think they charge that much will have beset service! they will give you best servers and not ! get away HOA!
Can fly a drone over peoples homes (illegal in the state of Texas) but can’t fix any of the common area at Northpointe in Saginaw. Sorry ethics.
As a first time home buyer I was unaware of how horrible it could be to live in a neighborhood with a terrible HOA group. I now know when I buy my next home, which will be soon because of this company, I will do my research. We cut our grass weekly. We use TrueGreen because my neighbor has a yard full of weeds. We water our grass 3 times a week. This heat has been really hard on our yard this year. My neighbor tore my grass up with his big trucks and then laid grass over the spot from his backyard. Now I have a large patch of crab grass at the end of my yard. Our awesome HOA is now harassing m…
Update 12/7/2024: Still haven't received a refund on the extra fees, only partial refund. Will update the review until full refund is received. A yearly increase in HOA fees of 13%, while inflation is down from a high of 9%! We need to switch to Virtual HOA, more cost effective. Next step join the HOA board and plan the switch. This management company is an expert at charging fees, they think they are a financial institution. I don't think these reviews will help, we need to terminate the contract with them and find a better community management company. I will file complaints with the BBB a…
Such an arrogant and impersonal company. I paid special assessment and they keep sending notices to "pay the assessment threatening accrued interest, etc. " when I asked them why they are sending people who have already paid this notice it was "oh we just send that out to everyone." Really? Very poor customer service.
I am currently watching our neighborhood turn to a much lower quality community under CMA’s management. I have watched it for 14 years so I feel I have a pretty good sample size of their management. We have common grounds and all of them look like deserts where they have let all the grass die. They resod every other year and continue not to water. Complete bs management. I am currently waiting for a call back from our community manager but she doesn’t seem to return calls. Poor poor company. I would NEVER EVER buy a home in a neighborhood where they were the HOA!
Absolutely the worst management company ever. They don’t keep up the community and have very unfair policies rules they enforce on certain people. Not a fan of someone telling me what to do about every small little thing and it’s my property. A total rip off. This extortion of home owners at its finest. This company needs to be closed and Lennar as well.
This is an absolutely hell company to deal with! We love our home and our community, but they are literally the worst thing about where we live. Recieved a tree violation after the last storm in April where all DFW was severely impacted. The violation stated multiple trees. I filed an ACC within 2 weeks, but was unable to find trees, because every single city, county, HOA and homeowner was looking for the same. My ACC was denied because I did not name a nursery, even though I explained that I was unable to find one who would provide me with 2 trees. I finally found one in Arkansas! Resubmit…
Not the one I would recommend. had a bad experience when I have auto-pay for my dues with valid credit card, it did not get processed for the fault on their systems side and I was charged the penalty (waived later upon request) but not the notification reminder fee (what? and why? for the no fault of mine). The same card was used earlier and dues were paid, but they blame it on the card didnt get processed, while I had transactions before and after their said time running fine. and I dont find their try on the bank statement though. update: I got a call back and the penalty was taken down. in…
This is company is joke. Keeping sending me letters to me instead of my property management company, even I told them a million times. I'm out of state, I have my PM doing the management for me, stop sending letters to me.
I received an HOA violation notice claiming my address signage was too faded, though it looked no different than others nearby. The photo provided in the HOA portal showed my sign was shadowed by a tree, unfairly highlighting the issue. While I've fixed the problem, I find it ironic that the HOA hasn't addressed the noticeably faded 'Birmingham' signage at the neighborhood entrance. Disappointed with the inconsistency and hoping for more fairness in enforcement.
I owned a townhome in Kennesaw, GA that had CMA HOA and it was just a terribly experience. Very poor customer service that only care about making money. Overpriced montly fees and they only wanted to get any excuse to charge additional overprice fees.
If I could give less than a star on Google I would. Editing at the top now. I want a full audit/investigation into the Birmingham Farms HOA, and CMA management. We haven't received board elections results, and now they're complaining even more about our landscaping. These people should not have any sort of authority whatsoever in this country. My wife and I are first time home owners and just started getting violations for things that we fixed and provided evidence that we did and they still keep complaining. We can't afford the time, effort, or money to keep dealing with these predatory pra…
CMA is careless with private info/photo of the homeowners, emailing them around, leaking them out to random vendors, encouraging identity theft. Don't take common sense precautions compared to other companies. Also, the turnaround is high – our complex had 6 different CMA managers, also different receptionists every time. When we expressed concerns, their typical response was tough luck. They blame the board, the lawyer, the boss, the vendors, etc. We lived in other townhome complexes, much better management, same manager for 10 or more years, much lower HOA fees, etc.
Terrible Management Company. I was turned over to a lawfirm for collections because I went on a big vacation, and I did not settle a one time assessment within 60 days. My credit score is 800 and I pay all my bills on time. They never contacted me via phone or email. This could have been handled much better. I don't see how this company is still operating. I will also file a complaint with the board of the HOA now.
CMA IS A HORRIBLE MGMT CO. they’re NEVER working with the homeowners, only against them. They’re unreasonable & have ridiculous expectations when it comes to weather changes beyond our control (grass, fence slightly leaning) we live in texas and these are just common situations. You ask for a fee waiver perhaps you’re late a day or so & it’s NO, we waived your fee back in 2007! And don’t ask for a modification or patio cover,OMG they acted as though I was asking to build a nuclear plant. I DESPISE dealing with any and/or anyone in their staff. i wish we would get rid of them!!
I would like to profess by saying, I have lived in the Hidden creek community since 2004 and never have I experienced this level of incompetency with a management company I received a notice from CMA in the dead of winter that my grass is dead and I need to resod. I called them and explained, “It is the DEAD of winter and the grass is dormant, it will look dead.” Come spring we resodded certain areas that looked like it did not survive last year’s brutal summer/drought. Devils Strip as it is known was hit the hardest and it did not help that a utility company dug it up. I have called several…
CMA, is the worst management company in existence! In every response, they start with "according ...legal this and legal that..." blah blah. The truth, CMA, knowingly uses loopholes in the law to sue people for fines that are disputable and unnecessary. Then their next process is to lock people out of their accounts and prevent them from paying their annual assessment/ dues so that they can proceed to a legal action. There is nothing in the bylaws about locking a homeowner out of their account. Legally, fees are not collectible by lawsuits, but annual assessments are! That is why they lock you…
Their autopayment system failed to deduct HOA fees this year in Jan, now they slapped not 1 or 2 but 3 late fee penalties along with with late fee interest (>10% /month). When I inquired this within our community it is NOT just me who is victim of this but there are more home owners. This is literally milking home owners of their money. Saddest part of this is home owners are paying for this. Very unfortunate that they do not have measures to stop something like this to happen.
I don't expect world-class service from a HOA but dear god, these guys are so incompetent it's mind-boggling. It's almost a scam. I am sure I am not the only one being harassed by these guys. Please report CMA Mgmt to Better Business Bureau and your local authority.
Update: CMA responded to my Google review, claiming they tried to reach me by phone. This is false. My phone number hasn't changed in over a decade, and they've had it since 2006. I haven't received any calls or voicemails from them. Instead, I received a notice to replace dead "trees" in my flower beds. This is another mistake. I don't have trees in my flower beds. They likely meant my two live landscape shrubs that require frequent pruning. This mistaken notice came from an unknowledgeable compliance employee. A competent employee should be knowledgeable in areas like architecture and land…
This is worst HOA , you can imagine. never work , and have them manage your property . I wish there is 0 star.
These guys literally suck up everything. They do nothing yet charge significantly high amounts. Take Terrace @ Last Colinas townhomes... it's absolutely ridiculous. community does not even have pool, no club house, no gym and yet people pay $300 per month. My friends in the community left as the value of the houses are coming down significantly due to the HOA charges. new buyers are afraid.
0 stars should be the actual rating. One of worst HOA management companies around, not fit for executing the HOA Management. Incompetent folks. Selective enforcement of rules and inconsistent behavior. They are prompt in raising unnecessary violation notices and even when homeowners addressed it, they don't close the violation and request home owner to send pictures instead of revisiting and resolving it.
As I'm sitting here reading all the reviews and reading the response of the HOA I'm not surprised that they NOT ONCE apologize for ANYONES bad experience. If they truly cared, they would find a way to fix the problem. It's clear to me that they don't care. They only care about getting the homeowners money. If they truly cared they would take the time to speak to you and find a solution together. If I KNEW that the money we get charged was used for something in OUR COMMUNITY then I'm all for it. I've paid $2,000 in FEES and I have NOT seen a single change in my community. I would have rather p…