Essex Association Management, L.P. Reviews

We live in Mobberly Farms, and Essex has been the worst HOA management company I’ve dealt with. The amenity center and pool were finally completed only a few months ago, despite originally being scheduled for completion more than two years earlier. The company seems quick to enforce minor violations—driving through the neighborhood taking photos and issuing notices for things like trash cans being left out or visible from the street, or grass being slightly too long. Yet, basic maintenance responsibilities are neglected. The dog park has become little more than a mud pit, and the dog waste s…

Horrible. Our neighborhood is trashed. They don’t seem to care… but what they do care about is their dues. $600 in January now $450 more in July. They state it’s for “amenities and common areas” we have no amenities and our one common area, a gazebo with a few benches and pond that is DISGUISING. Can’t get ahold of Brandy, or Tommy or Darlene. I’ve called ELEVEN times today. Not once have they answered. Do the photos of our neighborhood look deserving of $1050…

My experience with this HOA management company has been extremely disappointing. Our community, The Villages of Hurricane Creek in Anna, TX, continues to face significant unresolved issues, yet homeowner concerns are routinely met with delays, deflections, or no meaningful follow-up at all. The company is quick to issue violation notices, but far less responsive when residents seek answers regarding community maintenance, developer-related concerns, or requests for transparency. Questions raised by homeowners often go unanswered, and commitments made during meetings frequently fail to materia…

I've not had great experience with the HOA company in the past but calling today and dealing with Leilani Melendez was a surprise and she was very helpful and took care of my issue immediately and her follow up was great.

Horrible management. Countless emails unresponded, and they always fall back to "policy" when it fits their lackluster response issues. And I can never tell who is doing the management for our community, names seem to change every season.

Rosie was great assisting me with issue, I really appreciated her service

Rosie very sweet and willing to help me and she did thanks

As per usual, they take forever to contact you back, if at all. I don’t see why you all don’t reply to emails made by homeowners.

I am writing to provide a review of my experience regarding the HOA fee payment process. I am very disappointed with the "runaround" I have been receiving. Given my busy schedule, the time I have had to spend on this is unacceptable, and my issue remains unresolved. I urgently need someone to assist me in resolving this matter before it is too late. Please let me know the status of my request and the next steps to ensure this payment is processed correctly. I look forward to your prompt response.

This HOA company is absolutely ridiculous. We live in Willow Farms and we are the only ones that keep our property extremely clean on this street. We clean our trash cans every week. We place them to the side of our home and we receive violations every other month about our trash cans being on the side of our home and that we need to drag them all the way to the back my son no longer gets to use his basketball goal, even though there’s a goal on absolutely every corner of every street. These HOA violations are absolutely ridiculous. This company does not communicate well either which may have …

Excessive violations for absolutely no reason regarding basketball goal, trash cans and grass. We are one of the cleanest properties on the street and yet we receive violations at the last minute through our management company, which we have to satisfy in a timely manner when we weren’t given the information or violation information in a timely manner. We pay our rent we keep our property extremely clean to have to deal with violations every other week and month is absolutely ridiculous. This company is one of the many reasons why people despise HOA companies

Can I give a zero rating? Or a negative rating? no ownership or responsibility for their actions. The landscapers they rented dug something in the hoa maintained lawn and broke the main water line. They even explained everything on how the landscapers broke and when I asked them to get it fixed they say it is the home owners responsibility. For something that their hired folks broke, they’re now asking me to get it fixed and pay $1000 for it. What kind of property management does this?? And now when I’m calling them they’re avoiding my calls and not even answering it.

I’m not thrilled about the recent hike in HOA fees in the Travis Ranch community, but I did appreciate Angelina from the Essex Association Management team. She was incredibly helpful in guiding me through the new billing system and was so attentive to my concerns, providing answers with such warm and courteous service. Thanks, Angelina! 😊

It has now been over a month and a half since the neighborhood (Wade Settlement - Frisco)pool was severely damaged, and unfortunately homeowners have received very little communication about the situation. During this entire time, there has only been one email with very limited information and no updates since then. Meanwhile, residents continue paying HOA fees that include pool maintenance, yet the pool remains closed and visibly damaged. With warmer weather approaching, many families in the community are understandably concerned about whether the pool will actually be repaired in time for …

They overcharge fees and for $600 a year offer no improvements, no amenities, you can't use the pool too small and overrun by kids. Then they let crazy invasive species of ducks overtake your park, pond, and pool area popping everywhere and harassing residents. They are an invasive muscovy duck population that is out of control. People then feed them and they multiply and are taking over the neighborhood. HOA promised a year ago to do something and has not. 2 requests later and an in person conversation at the annual HOA meeting too. They care about fees not people. They let investors have m…

Got two fines this year for law maintenance. Tried to explained to them I'm a Cancer patient and when my husband works out of town I can’t do the yard. He did the yard 2 days after and send photos and still they didn't care and gave us a fine. They didn't care to wave the fees or atleast understand the situation. I have a lot going on with medical bills and fighting cancer to be worry about this. I had 3 surgeries already from August 2024 thru May 2025 my life is stressful enough. I was again in the hospital on Monday so one more medical bill to add to this situation. They only care about the…

Take to much time to review the ACC we loose money because we contract people to do a job.We put a date to start is like a month after the acc aplication and right now is like 2 month still pending… Who is the house owner Me o Essex?? Look like Essex for me 👎🏽👎🏽👎🏽👎🏽 but don’t pay the HOA see how many email they send you day by day..i want sell my house be honest.. Shale Creek Rhome. Update i’m still waiting.. i can’t wait to see the letter when is time to pay the hoa they need wait the same time take to review my ACC

This HOA is awful, they just raised their rates in the Winnridge Community. They said that the 2026 assessments are not enough to maintain operating budget. You guys don’t do anything for our community anyways.

HOA fees have become a real pain in the neck. Homeownership is supposed to come with a sense of pride and enjoyment, not constant irritation over confusing charges and endless paperwork. The HOA is adding unnecessary stress to what should be an enjoyable living experience. CAN'T wait to sale my HOME & Get out of HERE!

They ignore your email forever. The management Cinnamon will never reply you back and never provide help to figure things out. I've requested information to fingure out things I had to pay after buying the house but straight up ignore me. Management?... how can you call management when things cant be managed?... such a horrible experience and can tell this is not mistake. It was straight up neglect and mistreatment.

Leilani seems to be more compassionate than the overall repressive nature of this HOA administration of relentless fines for the tiniest infractions. I can't wait until the values rise enough to get my equity out of Thunder Rock Subdivision. Caveat Emptor.

These folks have done nothing to enforce their rules in Tenison Village at Buckner Terrace. No matter how many times we report violations nothing gets done. My neighbors have weed that are now waist high!!! My garden is upkept while two next to me have their garden literally overflowing to the sidewalk! My neighbor has a IMMOBILE VEHICLE parked on the street with a dead battery (they literally told me). I reported it, and of course nothing was done. Victor and Dean have not responded to one email of mine. I was told by the manager of compliance that these violations would be addressed and thes…

⭐️⭐️⭐️⭐️⭐️ I would like to commend Leilani Melendez, a Customer Service Agent with Essex Management, for her exceptional professionalism and support. Over the past six months, I have contacted Essex HOA on multiple occasions—more than five times—and each time, Ms. Melendez has been the representative who assisted me. She has consistently demonstrated a high level of courtesy, efficiency, and professionalism. Whether addressing concerns related to lawn maintenance violations, ACC requests, pool access, or general HOA compliance inquiries, Leilani has provided clear, thorough, and timely assist…

I had an excellent experience with Brianna from Essex Association Management. She responded quickly to my request and provided the required HOA statement promptly,Thank you, Brianna, for your outstanding support!

Angelina has always been super responsive with any billing questions and requests. Thank you Angelina for always being their to help us and answer any questions that we've had.

Angelina was very quick and precise in responding to questions.

Working with your HOA isn’t always easy. I found working with Leticia Gramajo at Essex Management to be easy and pleasant. Leticia is always upbeat, friendly and helpful. Thank you Leticia for your excellent customer service. Don

I couldn’t wait to move out just so I could finally speak freely about how dysfunctional this company is. Essex is an absolute joke of a management company—borderline a legal "mafia." For over three years, I repeatedly asked the HOA to address several dead trees in the community (Townhomes of Mercer Crossing - Kensington). Despite multiple promises and follow-ups, almost nothing was done. While a few trees were removed, ours was never replaced as promised. Every attempt to get answers from the community manager led nowhere—the position turned over so frequently it was impossible to maintain a…

They don’t answer when we call. They fined me for putting up an American flag. They don’t do anything around the neighborhood. Except take pictures of what you are doing. Trash on the side of the roads, people’s yards overgrown. If you are buying a house make sure they are not the HOA managing it. Update: after putting this review they reached out. The lady I emailed with was great. She was very kind and helped resolve my issue. It’s a reminder that they don’t place the rules they just have to enforce it.

I’ve lived in HOA all my home owning life but I’ve never had an HOA like this at Wade. Landscaping sucks, pool isn’t maintained and they increased our fees by 50 per quarter. They need to step up and fix everything. We pay way too much to be as homeowners. Pool should be open from 7am to 10pm. Get it right Essex!

Korie performs Exceptionally! We do struggle with getting our tasks and concerns addressed within the 48 hr. window. We’ve had an ongoing punch list since development and we’re still working on it. Our struggles with Essex have improved significantly but still need work. I’m looking forward to our property reaching standard and a sustainability.

I needed Some financial information for a bank we are working with. Leilani Melendez Got me the information as soon as I have to work. Great customer service and very responsive.

Update 02/19/2026 Lori was actually really helpful. Thank you. UPDATE 08/14/2025 After the last meeting in May/June the builder promised to have the amenity doll house ready for August. Another lie ! Now they amenity coordinator is saying Labor Day weekend. These are some of the worst people ever - they can't stand by their word. Zero communication with anyone they don't feel like responding to. Next call - News Channel! Essex is absolute rubbish. Worst and most awful people that a community can have. They overcharge under deliver and are constantly exercising practices that deceive th…

Code enforcement is erratic and often non existent

Holly is extremely knowledgeable and she was great to speak with. I was initially confused about the different HOA and POA accounts that must be maintained in my neighborhood but she Byron everything down and was able to get me setup on a payment plan. She is the best.

I’ve been dealing with Essex HOA for YEARS (since 2020) and they are so incompetent! I have two properties in Frisco and unfortunately both my properties are managed under this HOA. I’ve called and complained about so many issues between both homes and I’ve always been given the runaround. Dwyann Dalrymple has never helped me once in any of my issues for my home. I can not wait to sell my homes because this HOA is a complete nightmare. These people are crooked and money hungry. It’s a shame.

It is impossible to talk to someone on the phone. You have to email for everything. The people you deal with are not reasonable. I requested a fence addition and they made it difficult to get the request approved. When they did approve, it had conditions that i had to follow that was against what i requested. They wait until you put in a request to tell you the details you should know before requesting. The website says a request takes 60 days, the request application says 30 days. They charge 215 dollars to expedite the request. They don't keep up their part of the community like mowing, fen…

I am very pleased with the work of the ACC from the HOA, especially by Ms. Stephanie Rose. She established good communication with me that made my application approval process much smooth and speedy. I really appreciate that. Thank you!

Terrible HOA Administration. I had a payment issue with them and they were never available to discuss, charged for letters that never made to my residence, ignored my messages and sent me an open balance AFTER everything was paid. As a homeowner, I do not recommend this company at all!

*worst* “HOA” I have ever experienced. They do nothing to improve the community. Raise their prices yearly. Cost nearly double what other, quite nicer, communities do. If you want to buy and house and be managed like you live in a slumlord rental. Buy a property managed by these people. I really should take the time to screenshot every horrible interaction with them. Oh well. That’s for the edit later.

Really rude customer service. Spoke with a customer service rep named Cesia and she was rude (hung up on me). Their messaging is also very unclear with fees and directions. Wish we had a say in who management for our homes.

Nothing but issues with them. Tried paying online- told ineligible. So I called to pay over the phone- also ineligible. Told need to contact Essex directly. Tried calling them directly- no answer. Submitted 2 online forms- they haven't contacted me back. I JUST WANT TO PAY MY HOA DUES. Seems impossible. But I bet I get late fees when it's late. Pretty sure this is revenge for last year. They never sent me a bill and then put a lien on the house when the fees (that I was not notified I owed), were not paid. They gave me the option to protest. So I did. They declined it, so I paid the t…

This company has really poor service. The lack of communication and transparency in management of an HOA is wild. I reached out to them regarding a fee they refused to waive after they never sent me the initial HOA bill and let it pass the time it was due in order to collect additional fees. Keep in mind it was a brand new community and the HOA had essentially been non-communicative with homeowners who were first in the community like I was. We were not provided what our fees were going towards, things that were promised initially were not upheld, and THEN they don't send out the initial HOA b…

It took a while but I did get my storage shed approved through the Bridges at Preston Crossing ACC department with the help of Director Stacy Morgan. Thanks William Huffman

Bryan was very much on point. I made a simple request via email and within 24hrs he responded with a very detailed explanation. His quick and detailed response is what, as home owners, expect from our HOA. Unfortunately, that is rarely the case. Bryan is an example of excellent customer service

Run from this company, they just took $100k from our HOA community fund when we terminated their contract!

Terrible service. They are only concerned about money. If you have questions or need an explanation of a bill they sent, they will not explain or honor homestead exemption. We need a better HOA or better people running this one.

I’m nothing but great full with Shalay Finister, she was very professional, patient and very helpful to resolve my problem. Thank you for been there and and make issues a lot easier and less stressful.

Essex management is the worst company I have ever dealt with. Called to dispute a bill they had sent to me and got the run around from billing and the property manager himself. Didn’t try to explain why there was the charge other than a ‘special assessment’. If I had any other choice I would move to another house where this company has nothing to do with the property. I asked them to send me information in the mail about hoa meetings and was told I can go on their portal as opposed to sending a physical copy

The person whom handle my neighbor is no help at all just send the same email we looking into . I have never had such a sorry HOA in my life my they are just taking our money and doing nothing.

This procedure with the gate assessment was a well thought out procedure. We appreciate your prompt response to our concerns. My we respond with gratitude.

Very disappointed in the amount of money that I pay for homeowners association within the Winn Ridge community. Many residents have emailed several issues regarding Soccer fields pool and lack of upkeep with community. We always receive a vague response and nothing is done. The amount of money we pay in HOA fees is unacceptable for the upkeep in this community.

This company seems like nothing more than scam artists. If you see a community ran by this company don’t walk away, run. Despite paying outrageous HOA fee the community is in constant distress. The landscape is horribly maintained despite paying the landscaper nearly 200k a year. Sprinklers are on during the day and during rainstorms, costing the homeowner nearly 300k in water per year. Imagine paying over 1k a year in HOA fees and not having a pool, well that’s this place. Meanwhile other local communities have three with much lower HOA fees. We keep on hearing we are getting pool, but it ju…

Recently homeowners are being forced to pay an additional $225 by September to cover fence and property damages in the entire Windmill Farms area. Standard hoa covers property damage & liability for the 8500 homes in this area. Been paying $500 a year for the past 10 years living here and with 8500 homes thats over $38 million; more than enough to cover $600k deductible. Also FEMA assistance was granted for this area. After filing claim with insurance you can also file claim with FEMA to cover what the insurance doesn’t.

Another review because I cannot reply to their reply to my previous review. Do not choose to live in a development that is Declarant controlled by CA and managed by Essex. The owner of Essex is a Declarant appointed Board member of MANY Essex managed properties. This allows the Declarant to maintain control over the development. Additionally, Essex is supposed to ensure that their managed properties/developments maintain up to date financial records & audits, which they do NOT. We have proof of this, would you (Essex) like to continue debating me on this? Do not further placate me with “thi…

Virginia Baca in the Compliance Department of Essex Association Management assisted me in resolving a notice I received in error regarding my property in McKinney, Texas. The customer service I received from Virginia was outstanding. She took the time needed to resolve the matter by thoroughly reviewing how the notice was compiled and ultimately removed the notice from my account record. Hopefully, Essex Management will acknowledge Virginia's commitment to providing truly outstanding service to its customers. Thank you, Virginia.

I have nothing but bad experiences with this HOA. They take our money but provide no disclosure on where the money is being spent. I have contacted management in every way possible with no results, email, phone, posting on their website, visiting in person. I believe our management team is hiding something when they will not disclose anything to the homeowners. No communication and nothing but gatekeepers to block access. I have just been informed that Shalay Finister is the Compliance Coordinator. This person should be fired for not doing their job. Property Manager: Sean Corcoran

Angelina Carmago and Gus have been wonderful to work with. We had an incident occur at our property ( a car came through our brick HOA wall into our backyard) within 2 days their crew has cleaned up the debris and erected a temporary barrier. Very pleased so far.

Korie Youngblood Is just OMG! She is totally outstanding and goes out of her way to help! I reached out to her today and within minutes she has already initiated help for me to achieve a solution. She definitely has a personal touch! I feel blessed to have customized help like this! Thank you very much Korie!! Wish you many blessings!

Closed on a house a week ago and still can't access my house outside of business hours because I don't have gate access. Filled out the form almost two weeks ago, had to call to figure out what was going on last week since I heard nothing after submitting the form. Barbara reached out and told me she would personally process my request "immediately" and follow up when it was complete. Have heard nothing from her in almost 3 days. Apparently when there is a storm, no one except billing and accounting is available (how convenient that even a storm won't keep Essex from getting their money, but w…

As best I can tell Essex collects money, sends out notices for grass in the garden, and does not do much more. I have worked in property management in various positions for 15 years. I am not ignorant to what is needed to maintain and run communities, whether it be multi-family, student, or single family. Essex has a humongous cost/benefit and communication problem. This community fee is incredibly expensive. It is more than any place around. So surely we have great amenities? No. We have a pool that is years passed due on delivery date. Well, if there is no pool, surely you aren't paying a ch…

Barb Santiago of Essex Association Management took a timely action to address my request for pool access by my new tenants. I was frustrated by certain issues I ran into, and Barbara proactively solved my problem in a timely manner.

Essex Association Management was managing HOA for my rental property at Founder Parc at Euless last year. When they transfer the HOA management to the new HOA management company. Essex do NOT send out any formal notification to home owners at all :(. This is NOT acceptable! I am really disappointed on this!

Patsy was immensely helpful in guiding and assisting me to appropriately register myself online and pay my outstanding HOA dues as well as set up an Autopay for Annual Fees payable.

I had a billing issue I was struggling to get resolved. Angelina was able to assist me in getting a quick and equitable resolution. Her assistance was greatly appreciated.

Unprofessional, doesn't reply, slow to act, many traits you pray your HOA copmany doesn't have. We are part of a new community that doesn't have any ammenities but somehow pay $1030 + tranasction fees per year on homes in the $300k's. Nothing makes sense but they refuse to answer our questions or address our concerns. Edit: I tried to reach out but do not see a message button. I'm happy to call but please tell me who to ask for once I finally get through? Edit 2: Changing to 5 stars. Lori personally reached out and explained everything. I believe the main issues stemmed from mis or lock of…

Very poor management of Bear Creek Ranch in Lancaster, TX. They are very quick to send out violation notices to residents but when it comes to the things that they are responsible for, like street lights out, or amenities not being properly cared for and repaired correctly all we get are excuses why they aren’t up to standard and slow response time. When we call in to make a report or file a complaint, on the rare times that someone actually answers the phone, you are routed to someone’s voicemail. They treat residents like they are an interruption to their day instead of being the reason t…

Essex has done a poor job of servicing our community in Lancaster. There have been numerous occasions our pool has been unavailable for us to use and it is one of the few amenities we have. After ample amount of time to be prepared, the pool was finally supposed to open yesterday but had to be shutdown because it was not properly inspected and a large crack was discovered by children in community. If children can discover something of this magnitude, there is no excuse that a professional could not have caught this especially seeing how it is a safety concern. (That is the very reason they had…

Lived here for the past 7 yrs and never got pool keys. Sent a request and I was amazed by the fast response. Jamie Quintana, such great customer service.

I'm having a little trouble with this HOA; I've been trying to get a response. I sent them everything they asked for, but they haven't replied.

So thankful for the remote resetting of our pool card! So helpful!

I was very impressed with the turn around time with a request today, like 5 minutes and I received an email stating my request was complete and a confirmation number with it. Thank you so much Jaime Quintana:)

Appreciate the HOA for responding accordingly for violations that are so blatantly avoidable due to common sense. Thank you for your help, we pay a lot of rent to live here and will not tolerate it have another 18 mos. Out here and then gone.

I had the BEST assistance with my HOA concerns this morning. Leilani Melendez was so supportive and answered each of my questions and was able to get me setup with online access for any future needs. Thank you Leilani!

Club access key received , very fast

I had a great time working with Angelina Camargo from the billing Department. I had issues with my HOA dues and she helped me to navigate the right process to resolve and make payments. She also advised and helped me to waive some fees as well. She is wonderful person to work with.

I would caution anyone against using Essex to stay away. They will collect their fee and ignore the residents. They did NOTHING to respond to or enforce the HOA rules. I'm happy to be rid of them.

Our northlake estate, Little elm hoa is managed by this company and they are not doing there job properly. The real issues like trees missing, bulk items on sides, L shape to hide thrash cans, habitual offenders etc in the community still lies even after years and they are not trying to sort it out. Instead they send some few silly notices on thrash can outside window and weeds and do nothing else.

For starters they are bullies! They don't do any upgrades in our community to be paying the HOA prices we pay. It seems like all of the HOA fees go to them paying for envelopes and stamps to send out unfair citations to the homeowners in my community. I cut my yard every two weeks. Somehow I get citation on like the 10th day. It never fails. I put up a detachable screen on my garage door and they send me a letter saying I've made construction changes to my house. I would hate to recommend this company to anyone that is looking to purchase a home. RUN if they manage you living space. It's…

The reception is responsive but to actually speak to the property manager is terrible. I’ve been trying to get a bush replaced for two years. Not once have I heard from the actual property manager. I call every few weeks and email. Always someone different, always a different excuse about why it’s not done.

Korie Youngblood was very helpful, efficient, and kind when processing my pool access request. She walked me through the process with clear instructions and responded quickly when I had questions. I'm so appreciative of her assistance!

We submitted an online form for a pool key yesterday. Leilani Melendez from Sutton Field HOA went over and beyond to have all paperwork done in a short time. She is very helpful and explained any questions that we have timely snd thoroughly. Her wonderful customer service is a valuable assest to your company!

Essex Association Management and staffs provides a thorough process and is quick to respond. Especially Leilani Melendez, staff of Essex HOA truly understand the needs of residents and consistently deliver excellent customer service. She helped me for community pool access request , approval and answered my all the queries. She provides amazing customer services. I would love to be part of Essex Association Management as an HOA member.

I've almost got a suit put together against this company. I have flowers that do not breach any sort of contract we made around my front yard tree. They are Texas native flowers and I was told that they will not continue to send us any more notifications of violation regarding these flowers as of early may. Just received a second notice of violation dated June 4th. My wife is now out in the front yard ripping up our flowers because we are scared of harassment by this stupid HOA company. If they care about my yard so much, and we'll find me if it's not looking good, why don't they come out and …

Leilani Melendez was very help getting my access timely. Thanks

Leilani Melendez provided friendly, helpful, and prompt response!

Rylee did a great a great job and answered all my questions and was very helpful thank you

Virginia Baca is best in class and cares for residents and the neighborhood. She’s the best member of Essex I’ve had the pleasure of working with. Thanks for all you do, Virginia!

Rylee Holderness is an excellent representative. She is always prompt in returning calls/emails and positive in her communications

Leave me alone I keep getting fines/notices !!!! I know sometimes my lawn grows weeds give me a break!!!! My lawn does not look bad as some of these houses I feel like I'm getting singled out , trash day was Monday, left it out for 2 days then bam a notice like cmon !!! I get it I have bad bushes in front I took care of that and now got a notice about getting trimming my good bushes what the heck!!!! Leave me alone!!!!!! Some us work hard and we will get to it when we can some of us rather do it ourselves than pay lawn companies!!!! Give me a break!!

I would never live in another community that they manage. They will single you out for the smallest things. like a trash can being left out in front on your house just one day after trash day. like your builder building a last min trash pad for you and they bring it up 3 years after trying to fine you $50. This is the worst company to manage a neighborhood. never move in anything they are managing they will try and fine you for every little thing.

We recently moved to a property managed by Essex, and Ryan Corcoran has been super responsive and helpful on navigating an issue with our builder. Very pleased with this support!

Not fond of them at all. This is a corporation that manages a community that they show little interest in. They charge an excessive HOA for an under utilized and filthy community pool with a mix of dated and unmatched furniture. They are dismissive. My community has the bare minimum amounts of amenities but the HOA loves to patrol the neighborhood and issue violations. The areas of HOA responsibility within the community look no better but they ignore them. They have meetings during working hours to exclude residents. There is a minimal level of care.

Barb Santiago was very helpful in making sure we got our pool access keys as soon as we moved in during summertime in Texas! Very happy with our HOA and glad to be a part of this community!

I wish I could rewind and not buy in an Essex managed community. Our charges for HOA dues feel criminal. We pay over $1000 dollars a year for them to cut grass. Our pool isn’t open, 3 years after moving in. Our community waste bins and dog stations are only taken care of every 2 weeks. We have no actual trails to speak of. They don’t enforce the safety rules, of no parking on the street, no trailers in front of your yard. People in the neighborhood have chickens in their yards. I highly recommend you research the management company of any neighborhood you may be interested in.

I am deeply disappointed with the service provided by Essex Association Management, L.P., located on Crescent Drive in Carrollton, TX. Their customer service follow-ups are consistently poor, showing a lack of concern for our community. Numerous responsibilities they are supposed to handle are neglected, leaving residents frustrated and dissatisfied. It's evident that they do not prioritize our needs, and their overall performance is far from acceptable. I can not recommend Essex Association Management to any community seeking reliable and attentive management to match your experience better.

Thank you for taking care of my pool access, it was greatly appreciated.

I downloaded Paxton key, entered the number provided in the email and this popped up. Does this mean I can access the pool now? Pretty great and fast service!

I think I am experiencing harassment from the HOA representative who often sends me violation notifications. This persistent problem has becoming more and more annoying. It would be more beneficial if the HOA could help me acquire access to the pool, a request I made last year, rather than just pointing out problems. Furthermore, a community fitness center would be advantageous.I have kept my 2019 garbage can in the same location.

Windhaven Crossing Townhomes is a haven for unleashed dogs of all sizes, animal feces everywhere, trash everywhere, cars racing down the streets at 1:00-2:00 am, blocked alleys from resident's cars, loud music blasting at various hours from homes, and constant trespassing (loitering directly in front of your windows and looking in). Irresponsible dog owners have long been a problem in this community. You can complain and submit videos (literally showing visual proof) to the HOA and you'll get the standard HOA "friendly reminder" email blast(s). The offender may or may not get a "warning" (no f…

Was fined for having an inoperable vehicle, called several times with no answer and when emailed was responded to very brief and didn’t address my concerns whatsoever- just wanted money. Fined for an inoperable vehicle (which is actually completely operable, just has a wheel chock to keep from rolling as its 30 years old and standard transmission) Sent another fine for the first one not being paid. This HOA management doesn’t care if you are a veteran, disabled veteran, or really care for the property whatsoever. The playground we are so generously given has graffiti and dog poop all throug…

Thanks to cesia she answeared all my questions the only thing that i dont like is that i get a letter from HOA about small thing im already taking care of but there is lots of neighbors with the same issue even worse and they been like that for weeks even months and i dont see they fix that problem😠im done never again with HOA is the first time that i have to deal with this problem because i didn't know how it works but now i see it

Impossible to get a response about a simple matter. Two months and counting to get a stupid hearing. This is why people hate HOA so much.

We have lived in an Essex Community for roughly five years now. I would love for Essex to do their job, but they consistently toe the line between doing the bare minimum and harassing residents for the most nitpicky things. They are currently trying to make up for the three years where they were paid, but did NOT do their job, by sending the entire community multiple rounds of notices all at once. Literally every house in the community now has an issue with this HOA. (You should see how they’re roasted on our community facebook, the examples are grand.) For example: As of the last year and a…