FirstService Residential Reviews

Horrible service. Since April, I have been trying to contact the HOA so they can send me a key for the pool. I have already submitted the request three times and called the customer care team multiple times. The only thing they do is send another request to the manager, who is supposed to respond within 1–2 days, yet I still have not received any reply. However, if there is something wrong with your house, they send you a notice the very next day telling you to fix it. But when homeowners try to contact them, it feels completely useless. How difficult is it to simply respond? This situation …

Brandy and Stacey have been absolutely wonderful! They are a beautiful benefit to having a great team to help with any issues in our wonderful community. Honestly these two make me want to live in Mira Lagos for the rest of my life.

First Setvice residential withdrew my HOA dues twice. When I contacted them about my t 3 months ago, they admitted their mistake and promised to refund the payment. 2 months ago, they withdrew the credit from my account but never sent me the payment. Every time I contacted them, they claim that they are checking with their accounting team, but they do not provide a follow up nor have they returned my payment. I would caution any community that is considering them. I’ve paid my dues faithfully for 20 years, yet they have failed to fix their mistake. Edit: I contacted them using the email that …

I am a homeowner and a board member in a community managed by FirstService Residential, and my experience with the company has been positive--especially considering the circumstances under which they assumed management. We have been with FirstService Residential for a little more than 90 days, and they stepped in during an extremely challenging period. The Association was facing serious financial constraints, operational instability, and the presence of a board member whose conduct was unprofessional and, at times, threatening. Despite these conditions, FirstService Residential approached the…

Serious Concerns About Compliance, Transparency, and Professional Conduct My experience with FirstService Residential, specifically with Regional Director Crystal Horner, has raised serious concerns about transparency, compliance with Texas law, and the treatment of homeowners. I requested documentation related to a special assessment that was approved without proper notice. Instead of receiving the financials and meeting records required under Texas Property Code §209, I was told that obtaining HOA records would cost $100 per hour plus supplies — a fee never disclosed in advance and not suppo…

I wish I could give zero stars. In over 30 years of owning five homes, this has been the worst company I’ve ever dealt with. They fail to address clear violations in the neighborhood that are outlined in the CC&Rs. They even lost our payment yet continue sending letters with late fees — despite the fact that we paid the entire year in full back in March just to avoid dealing with them any further. And good luck ever getting someone to answer the phone.

This HOA is the worst ever. They never know anything. They kept sending letters to wrong addresses & still want me to pay for their mistake. My address is correct on my profile.

Communication isn't their strong suit. Trying to get a simple project done for the backyard was like pulling teeth. Good luck!

This company has proven to be extremely unprofessional in their handling of HOA violations. We recently received a violation notice by both email and mail, and the number of errors on it was alarming. The notice read as follows: Violation: Exterior of Home – Remove misc. items Inspection Date: August 18, 2025 Compliance Date: August 28, 2025 Comments: Please remove and refrain from leaving _______ in the front exterior of the home, visible from the street. Article 5.7 Both the lot and dwelling must be maintained in a manner so as not to be unsightly when viewed from the street or neighborin…

If there was a negative review, I would have given them. Think twice before using this company. We pay over $1K in dues to be harassed and badgered by them. Terribly inefficient and high turnover. They will send you letters for bills that you pay online even if you opted for electronic. They will harass you for things that you are clearly working on. Absolute waste of money. Don’t use them, they will terrorize and harass your resident to leave your neighborhood.

absolutely horrible nobody answers overall sucks, NEVER USE THEM

What a horrible service!!! 1 star is too much for their works.

Worst HOA around. They collect your fees and do nothing in return. HOA manager has never returned a call, text or email. Security fence down for 4 months with no repairs in sight. Neighborhood entry’s haven’t had new flowers or update in over 8 months.

This is the worst HOA company anyone can get stuck with , I live in valley ranch and pay on time my HOA Fees, this year I paid full of my balance from their system, but they send me the letter I didn't pay the full amount I have left $57.00, I called and tell them everything for the transaction, still they charge me the serviece fee and others total I paid $357.79 + $3.00 click and pay fees. I called so many times they are responding very badly, community manager I forget her name she is a great liar, she told me, I am sending the documents you asking for, she never did it, finely talked the …

Horrible Mgmt company. their Customer service never returns emails and when you call them, they have no clue and tell you to contact your community rep. Our community rep is Melissa Chestnut...... - not really helpful and never returns phone calls. Our community has been with first service for a few years now. I am hoping that our Board will look at going with another company next year. Many homeowners have shown their dissatisfaction with first service. I do not want HOA dues going to them.....they just are their to collect money.....useless HOA Mgmt company.

The HOA of North Creek Melissa closed the basketball court for no reason. I tried to reach to them, but could not get any helpful information. All I got back from their employee was “I don’t know”, just like an AI.

This is the worst HOA company anyone can get stuck with , I live in Goodland and pay a ridiculous amount of $1350 for HOA and absolutely nothing to show for it, they do not care about the residents , our needs or the community . They steadily keep increasing their fee yearly and honestly I regret buying a home in this community. Side bar- Nobody is available to talk to you or respond to your messages.

This company makes it incredibly difficult to contact. The customer service people don't know anything and send you to the portal, which has a buggy system that misspells EVERY WORD you type and you have to correct it twice before it will take the correction. Then they harass their homeowners over the stupidest stuff without providing specifc details of what they want you to fix. They make compliance extremely difficult and then I pay them to harrass me. This company is awful!! The customer service is nonexistent. Did I mention that they discriminate against female homeowners such as myself. T…

This HOA company is absolute trash and I regret getting stuck with them in the purchase of my home. I pay a fee of $360 for no amenities, and I take good care of my yard, but all of my neighbors keep theirs overgrown full of weeds, and it appears that they get no repercussions because nothing has changed. This company is full of money-hungry jerks. I received a charge of $600 because of a letter I never received and daily recurring late fees, after reaching out to this company to try to get the late fees removed because they should have never been applied, they were not willing and even were g…

I was literally robbed $35 by this people They charge me a Reminder collection cost without sending the first invoice First Service Residential Dallas are Thieves Be aware of this personalities!

Does nothing to help maintain the properties. Impossible to get ahold of when anything is needed. Takes your money and runs. Literally a scam. UPDATE - Like the note below says, I contacted them immediately after. NO FREAKING RESPONSE. called serval times. Insane!

Horrible! Make Up Their Own Rules! How about they raised our annual fees from $600-ish to $1,000-ish but allow new residents to pay the lower rate while in the second year in a row raise our rates again. Mismanagement of funds. Rule enforcement??? Highly selective. I'm like the only one on my street to get garbage bin violation while there are 5 homes on the left and on the right who never get one. I sent proof of 60+ garbage bins in from of garage and Marcus said they were working it. LIAR. same trailers, same commercial trucks, RVs for over 6 months still parked but they wanna bust me for tr…

Terrible only know how to increase the HOA fees but not fix the community they manage. There has been a dent on one of the roads in the community for over a year and nobody has bothered to fix it.

Lori Norton the community manager does not seem to want to lift a finger in order to get a request for a new roof on a property that I just bought. I have all the closing documents showing I am the legal owner of this property and I want a new roof being that the roof is in terrible condition and I have rain coming up in the forecast. She keeps replying on email with the same thing stating I'm not the owner in tag.Org. I am the new owner I am the legal owner I can prove it all I need you to do is send a request for a new roof to me so I can fill it out and send it back to you. Simple. You don'…

Total joke of a business. Will send pics of what needs to be fixed, then you fix it, then they fine you for something else. The absolute worst, do not move to a neighborhood where these people run your HOA. Wife fell sick and almost died in April, and we fell behind on our hoa payments (even though we own our house outright) and we told them this and they still fined us and sent our stuff to a lawyer, causing even more money. I’ll never forgive them for the stuff they’ve caused my family to have to go through. They lack compassion, empathy, and pick and choose who they fine. It’s so bad ho…

I want to leave a positive review here for Miss Mona Qazait, FSR community manager, handling Hudson Heights community HOA in Plano, Texas. On September 19th my middle school going daughter told me that she had planned a pool party with her friends for Friday, September 27th, not knowing that we had to get permission from FSR first to reserve the pool area ahead of any event. We also realized we didn’t have pool area entry card. So, I emailed Mona right away asking her to send us instructions to the online permission request form and the card. She responded quickly with instructions as to where…

We used to have FirstService as the HOA property management company. The community manager Consuelo harassed homeowners. She gave a violation for a fence repair but she didn't like the repair so she slapped a fine. I had to spend $$$ on the fence. I asked her for more time to pay the fine. She said i had 3 months to pay the fine(I have emails as proof) but she added late fees and collection fees to my account every month during those 3 months. When I asked her about it, she started harassing and said she will not have the conversation with me. So i ended up paying the fine + fees in spite of g…

HORRIBLE MANAGEMENT COMPANY! Completely incompetent. Thankfully our neighborhood got rid of them after one contract. They never return calls or emails and are full of misinformation. They have cost us tens of thousands of dollars because of their laziness and incompetence!

First Service Residential sent a collection request to an attorney located in Houston, Texas for a property in the Dallas, Texas area. I have never received single statement, bill, or any other correspondence from the HOA or First Service Residential. I am contacted regularly by interested parties wanting to purchase the property. I receive property tax statements annually from the tax office. This HOA and First Service are a shining example of trying to strong arm Texas Homeowners into paying money without justification. Attempting to speak with Crystal Horner at First Service Residenti…

I went into the Providence Village HOA office to get my access card updated. At first, I was told that the systems were down and they could not assist me, this is when Chris Garcia stepped in and asked for more details and asked if I could give him a few minutes for him to see if he could work with the vendor to get my access card updated manually. About 10 minutes later, he came back to me and shared that he was able to get the access card updated. He then walked me to the fitness center to ensure it worked, which it did. I truly appreciate him going above and beyond to ensure my access card …

Thank you Jimmie Vera , you are the best HOA Manager. You have helped me so much with my permit. When I could not get answer from anyone else , you took care of it . Thank you so much Jimmie Vera .

Jimmie Vera is the best Hoa Manager, when I could not get answer from anyone else about my permit, he was the only one who helped me. Always was quick to respond and address our concerns. Because of him my permit got approved otherwise I will be waiting. Thank you so much Jimmie vera, we need more people like you.

This HOA seems not friendly to minority ethics and it has double standards. I was given a violation for having cleaned grass on my tree well. While I walked around the community, found 60% of residents having longer grass on their tree wells. I spoke with some of them, but they didn’t receive the violation notice. I can’t think of any reason other than they give out this violation because I’m an Asian. If you’re minority ethics, think twice before coming here! While I walked around the community, I was surprised how much weeds not following their own standard are there. How hilarious they don’…

They scheduled their HOA board meeting for Wednesday at 3:30 PM. Do they really think normal working people, who have to earn money to pay their HOA fees, have free time on a Wednesday afternoon to contest unreasonable violations? How funny

June and Nanette helped me to solving a problem. Tks, you all!

Ginger was very helpful in getting me the information I needed in order to get one of our rental houses set up for the amenities and leasing.

Does selective HOA enforcement against renters. Got a violation for my trash cans being behind my AC unit (well hidden from street), which is where they were when I moved in. I proceeded to drive through the neighborhood to find at least 10 other homes with trash cans in front of garage doors, half hidden behind AC units, not hidden at all among other violations that clearly have not been addressed by the HOA. I can literally see neighbors trash cans from my front window. Of course as a renter, what recorse do I have? I am a good neighbor and take care of my home.

Avoid at all costs. Buy/rent somewhere else. No basketball hoops allowed in a residential area? Ridiculously strict enforcement. Not good for families.

Terrible HOA, I have a piece of stone missing from my exterior that has needed to be fixed for 3 months, no updates and they just leave an open manager call which has been for 15 days now. Joely Wallace is also not responsive to emails, but they have no problem raising HOA dues 20 percent in a year

In the 18yrs.that I have lived at the RTC there have been several property managers. Most were okay but, in my opinion, First Service Residential have been the best. I have never been shown anything but courtesy, respect & friendly service from all staff members. This is a huge high-rise property that has had it's share of problems in the past. The FSR team are constantly striving to improve our living experience & to exceed our expectations --- we are a motley crew of residents who have high expectations of our team members !!

From North Creek resident. Worst service ever. I had to wait weeks before I could have access to the facilities. I still do not have access. This company does not understand that if something works, do not tamper with it. No one wants extra hoops.

We have a common all brick wall in the Woodbridge community. It had fallen into disrepair over the years and appeared to me that it could potentially fall and cause property damage or bodily injury. I have made several request for the repair over the years we have lived here to no avail. Patricia Glen recently became our HOA manager and said it would take about 6 month to find brick that would match the current brick used all along the common wall. Given all excuses from prior managers I was skeptical, yet hopeful. About 4 months later Patricia sent me an email that the fence contractor would …

as a new residence of Paloma Creek I called regarding information And I spoke to June! She Was very helpful. She’s very well knowledged and explained everything. She even helped me set up the app which I appreciate very much. Thank you once again for making us feel welcome.

As a new resident in the Palm Creek community, Lauren has welcomed me and my family in the warmest way. We have been all set with access to amenities. My husband and I are looking forward to all the upcoming events our new community will be hosting.

I am a resident of Hulen Trails in Fort Worth and would love to give 5 stars; however, my concern, which has been expressed to First Service to no avail, is their response time to resident concerns. It is appalling that it took 17 back and forth emails (about one week) to address my concerns regarding the pool prodata app. They NEVER return phone calls; email only. It would be helpful if the instructions were provided in detail of what to do after the app is installed on the device. It would also be most helpful if administrative staff returned phone calls.

Great service by Chad K..The pool app had changed and I was not successful in getting it set up. Chad got the email and within a short time he had updated my info and the app was working. Thank you for your help -H

They use a credit card processing group called click pay and the two entities do not talk to each other. One just pushes you to the other when you have a fee incurred from no where even though you are set up on autopay. I’ve been circling back and forth between the two for over 2 hours with no answers why I’m paying my payments but still being charged a late fee. The name should be worst service residential

Cynthia, Stacy and Brandi are AWESOME! I have lived in Mira Lagos since 2010. My dealings with the HOA staff specifically Cynthia, Stacy, and Brandy has been outstanding! They are helpful in resolving any issue or problem I may have regarding the community.

Lauren Murphy and Annette Oneal provided wonderful service getting my access to amenities reactivated. Love the team and love Paloma Creek HOA

Met with Lauren Murphey, General Manager, to get access to amenities. She did such a great job getting access to the amenities and explained everything very well!

Horrible HOA that only is interested in increasing the fee. I can never get a hold of property manager. I also got a violation letter that has nothing to do with me.

Garbage gotta pay HOA dues in December during the holidays when your already spending money. Trash

You can always count on Sheryl Porter to answer any questions or address any concerns you may have here at Woodhill Medical Park. Not only is she dedicated and hardworking, she does her job with a cheerful, happy spirit. Kim W.

Chris Garcia at Providence Village HOA is the best. Very knowledgable and helpful. He always help me solve problems.