Goodwin & Company Reviews

Goodwin & Co is one of the worst management companies I’ve ever dealt with. Chelsea was especially awful to work with — unresponsive, disorganized, and completely ineffective. Basic issues dragged on, communication was terrible, and homeowner concerns were clearly not a priority. Save yourself the frustration and stay far away.

To whom this may concern, I’d like to acknowledge the excellent customer service I received in resolving an issue concerning code violations at my property located at 3329 Knollcrest Ln, Mesquite, 75181. Mr. Sheen Gamboa was very helpful in resolving my issue in a very harmonious way. Just want to say thank you for understanding and thank you for the professionalism and quick resolution by Mr. Gamboa.

If I could give this company negative stars, I would. In our community’s experience, they have not acted in good faith or in the best interests of homeowners. Our neighborhood gathered well above the required number of signatures to remove the current HOA board and the management company. Despite the signatures meeting the requirements outlined in our bylaws, they refused to accept them and took more than six months to verify them. From our perspective, this ignored the intent of the bylaws and the clear will of the homeowners. Based on other reviews, it appears our community may not be the …

I called JB Goodwin in order to pay my current homeowners fee and was helped by Sheen. He so very nicely got me the information I needed and was really positive in doing so. It’s wonderful in today’s climate to talk to a person first of all and have that person be as helpful and positive as Sheen has been. Great representative for Goodwin! Cassidy W.

I am writing in response to the recent exchange regarding a homeowner’s difficulty accessing the online payment portal. While I appreciate the suggestion that the required “Company ID” can be found on submitted paperwork, I would like to clarify that the HOA community payment requests we receive list only an account number. There is no visible Company ID provided on those documents. If it exists elsewhere, it certainly is not obvious to the average homeowner. More concerning, however, is the response given to the homeowner’s complaint about the website’s lack of user-friendliness. Being direc…

Our HOA recently switched to Goodwin & Company and the experience has been frustrating from the start. My first assessment was apparently due January 1st, yet a late fee was already added to my account on January 11th. The problem is I did not even receive the notice in the mail until around January 15th. Charging a late fee before the homeowner is properly notified is unreasonable. I then attempted to pay online. The portal would not send a password reset link, and the one-time payment option required a management company ID or association ID that was never provided. Something as basic as mak…

This was one of the most pleasant interactions that I have had ever. Thank you Jefrey for waiving the late fee for this year.

Rafael was able to help me locate my property and get my HOA sorted quickly and efficiently.

This company is completely unacceptable. They have added fees to my account without providing any valid explanation or justification. This lack of transparency is unacceptable, and they will have significant explaining to do in court.

This company is shady to say the least, not to mention unprofessional. 3 months until they swap association management and they've already stopped processing requests and their managers just call out. I'm having an investigator dig into the funds as there definitely was some fraud going on here.

Very pleasant and productive conversation with Mr Rafael Paz today. Rafael took the time to research my questions concerning a compliance matter. Rafael further looked at the practical aspects of my concerns and not just a straightforward "letter of the law" approach. Rafael coached me concerning making an appeal with my local Community Manager; the Goodwin person who interacts with my Homeowners Association. Rafael Paz is a great asset to Goodwin providing assistance to a home owner in a manner that makes one feel like a home owner in the association and not just another phone call that …

What can i say. HOA are worthless. If i can give a negative i would. They give pain to law biding home owners. Who do their best to follow the rules and to abide by the rules. What Goodwin and Company only wants to cause problems for home owners. Case in point. Today i received a letter that was written 9/11/2025 concerning a violation giving me until two days ago the 23rd to correct it but the letter didn't arrived until the 25th putting me in violation. with no time for rebuttal or correction. Do they sit on the letters causing home owners violation to better their pocket. Seems so! The la…

I saw other people here also talking about this HOA is not been consistent with their notice tracking. This happened to me too, feels like they keep sending you three notice in a very short period of time so you don't have time to react. Of course they are HOA, making money is their priority instead of serving home owners. They claim my house is lack of shrubs in the front flower bed. I emailed and called them back and forth few times, I still do not understand what exact scrubs they wanted me to plant. Until they give me third warning and try to fine me few hundred bucks, finally HOA told me …

The worst company ever. Literally tried for 6 months to get ahold of someone in my HOA. I have all the email evidence. Never replied to me. I would avoid this company at all costs. Reported to the BBB as well. Just got a “second notice” on another violation. My recycle bin is out the day before pickup. Not early, not late. They never gave a first notice. Money hungry, liars.

Listen very closely to THEIR words that they have stated after my review. It will tell you everything. This company is not consistent with anything. They will also lie to make themselves look better. Most of the things that you ask them they just dance around the question and never really answer. Know your bylaws also because they depend on you not knowing. This is the worst company I have ever had to deal with. All they had to do was send out one statement and tell me that I was late. They don't want to send you out that statement though so that they can get your money. If they were an honest…

From May until mid June they ignored my emails requesting clarification on a 'broken mailbox' violation letter (which was, in fact, not at all broken hence my confusion), while continuing to send further violation notices. They finally responded with simply "I have closed this violation out in our system" after I sent yet another followup email where I stated how said refusal to answer felt like a deliberate cash grab for fines. So what was their issue with my mailbox..? I'll never know. Yesterday (July 21st) I received a new '4th notice' violation letter with $75 in fines added to my account…

Unfortunately, this company is run by those who have never owned a property in their lives. They are hellbent on asking me to fix my grass, which has a tiny patch under a tree that won’t grow. I am currently 8 months pregnant and on bedrest so please let me know how you’d like me to do it and NOT injure this unborn baby. I’d also like to add that I have walked over to the pool, and it looks like you need to hire Weedex or a similar company as well as a gardener who actually cuts bushes and mows the lawn. Here’s a picture if you don’t believe me.

Never answers the phone. Just need some help on a property I pay them to manage

Our neighborhood HOA company from hell! This is the most dishonest, disheartening, and harassing company I’ve ever dealt with. My husband and I just hit two years in our home and are looking to sell our home like all the others in our neighborhood. Consider this a red flag 🚩 and warning! No park for kids, no dog park, no amenities, etc. High HOA fees, letters in the mail, and none of your questions will be answered! Unjust don’t prosper!

I dealt with a company representative whose name was Lorena. She was very helpful for helping me extend a deadline date for a repair with the property I am involved with. She was pleasant, very informative and professional.

I would give zero stars if possible. This HOA management company is a joke. They allow our HOA board members to break the Texas Law and have zero interest in helping the entire community. Only form of communication is opening a ticket through their app, they take weeks to respond with a copy and paste answer, never a sufficient or valuable answer then close tickets immediately. Definitely dealing with some of the incompetent people.

Our HOA switched to Goodwin not even a year ago and it’s been a total disaster. Bring 0 value, give generic responses and does not have the homeowners best interests. Would give 0 stars if possible. Stay away.

Goodwin is facilitating our HOA breaking Texas property code as well as our own HOA bylaws. Despite numerous requests and even when presented with evidence (written and verbal), they refuse to stop and refuse to talk. Our neighborhood was forced to file an injunction against them.

Doesn’t follow HOA bylaws, they don’t enforce basic community guidelines for Homeowners. This has been a mess of a switch to this company…

This is now one of several different notices that we are not in compliance with HOA rules. However while the notice listed out address the pictures was not our house. One notice said we did not get approval for foundation work. I said we are not doing foundation work and lady argued with me that she was looking at picture and large mound dirt in yard. I said I just came in the door and no dirt in yard this is NOT our house. Trashcan another issue. Claim left out too long again NOT our house, our neighbors house, and we have distinctive large trees in yard definitely not what was in.pictur…

If no stars were an option, Goodwin would have earned it. They handle our HOA in Frisco and our manager, Jessica, refuses to communicate or address problems we are having with our security gates. Escalating to a Board vote to replace these clowns. Call center lands you in the Philippines vs local offices so dumb begets dumber. What a waste of $1600/yr.

I accidentally sent a payment (scheduled online that I forgot to cancel) on a home I sold 5 months ago. I have the canceled check. I called multiple times and each time was routed overseas and told that I would not be entitled to a refund because they have no record of my payment. Eventually was able to reach someone online who found my payment, explained that it was applied to the wrong account (even told me whose account it had been applied to) and that I would receive a refund within 10 business days. That was nearly 3 weeks ago now. After getting two other emails over the past 3 weeks a…

Absolutely HORRENDOUS PM company! The customer service is a JOKE! Our neighborhood as one entrance to maintain and we pay $760 a year in dues. I realize that is not a lot, but we have NOOOOOO extras, just one entrance, that is NEVER fully updated with flowers or plants. It looks awful at all times. There are violations all the time and I don’t even think our HOA Manager drives the neighborhood at all. Is she or he did, then we wouldn’t have houses with terrible weeds, basketball hoops that are out of compliance and residents that keep their RV’s and work trucks in the street, alllll of which a…

Very poor support. Communications with the HOA board infrequent and incomplete.

Worse service ever. Sold my house and moved. I have provided our new address multiple times without success. The DFW manager, Chelsea does not respond to emails. My title company mailed out our check and the buyers check in the same envelop. They received the buyers check but denied getting ours. Title company sent a new check - they cannot find that one. She won't respond and after spending hours trying to get a new contact, I am denied any other person to work with and still the issues are not corrected. I tried chat and they merely disconnect when I ask for another person instead of C…

I emailed Goodwin asking specifically how to file a request for an addition to my house. They responded to me via email and I followed the instructions provided to me in the link they sent. I have this all in a video I made walking through the emails and the process as well as our CC&R stating no response for 30 days is deemed an auto approval. I received no response and Goodowin is now trying to wrongfully force me to submit another request using a method other than what they originally instructed me to use. They are cheap and all HOAs have their problems. UPDATE: Our HOA manager was rep…

Rafael paez was a great help, friendly and great customer service. Thank you, (palisades owner) Jowin

Had a terrible experience with this company. In the past 8 years we have not created a single request to HOA. We had a leak in ceiling in our town home and reached out to the HOA emergency line, it took 3 attempts to get the right contact information of the community manager. After 2 days, got hold of the manager who finally decides to hire a roof company who did the evaluation for less than 5 minutes and dumped an invoice at us for $300. Not once I was notified about hiring this company who may charge us a fine. Worst manager and management I have ever dealt with. No professionalism, they exp…

This company charged me money for late fees because they had the wrong address and info. They also could not tell me why but that I had to pay. If I could give zero stars I would.

Rafael Paez is exceptional and provided me the year end statements while we remained on the call. He ensured I was completely taken care of before we dropped the call. Thank you, again!

Terribly frustrating! Misappropriation of money!!! They have all the time in the world to bill you fees, but no time to manage them. They lost my check in Jan, someone found it in Apr, and then charged me a late fee and a check cancelation fee, after Im the one that reached in Jan and said it must have been lost. Next Apr's check was lost, found out it was placed on someone else's account with the same last name? No on bothered to verify the address on the check...so Apr is somewhere and now my account has Apr and May balance...Of course I've spoken to and emailed and left messages...The prope…

TERRIBLE company! If you complain about them they will start hyper monitoring your property. Just a waste on HOA fees.

Charging $650 for a resale certificate and some subdivision docs is just extortion.

Goodwin Is a dictatorship and strives on harassing Homeowners and continuously fails to adhere to the contracts they initiate with the HOAs. We have been harassed multiple times for things that do not violate our HOA Bylaws. They also love to send out certified letter and then charge you astronomical prices for sending them even though you never receive them and there is no signature or proof that we reviewed them. They just claim they sent to, one of their many ways they strong arm homeowners to make a profit. They also fail to give any formal appeal process, just respond to you telling you t…

I’m paying about $100 a month for the privilege of having Goodwin drive around fining neighbors $25-$100 per incident for bogus violations for trash cans out on trash day. Business really functions as a hidden tax on homeowners. Our neighborhood contains no manageable assets such as a pool or common buildings we have open grass areas and a pond.

Horrible and heartless people. There’s no evidence of an hoa in our neighborhood yet they continue asking for more and more money and threaten with liens. When I asked to work with them on a payment plan they want additional fees in order to accept money from you. I offered proof of medical expenses to show why I cannot cover the extra fees and she responded with “if you don’t pay in full we will put a lien on your property.” This company is a scam and only looking to take your money.

The worst HOA company in the USA, they took over our HOA management some time back, I make my payment regularly without fail, but our previous HOA management company never sent bills to me the day I purchased my house and they passed the bill to the previous owner and to this company. This company is fraud they got a chance to make money by sucking blood. I raised multiple request and called them but the community managers were so much worried in making money they just forwarded my case to legal attorney. I am paying huge money because these people love to screw the residents of society and ma…

This is company really deserve negative rating. They hire community managers with zero common sense, they have been harassing me about my fence staining caused by my next door neighbor irrigation system when the condition of the fence overall is good. They do not apply the same criteria for other fences in the community that look far worse than just staining issue like mine, and have stayed in the same condition for years, while I got a violation notice that I needed to stain mine. Then I call their line which took HOURS to pick up my call! An I mentioned staining a fence is not a cheap job,…

Very poor management service. They are painfully slow to respond to requests from home owners and simple issues can drag on for over a full calendar year. At the same time, they are efficient and expeditious to any requests from the builders & developers. Homeowners are expected to pay their dues, but get little to no service in return.

If I could rate this company 1 star, I would. This company is doing a very poor job managing our community. I've had to dial in to their call center a few times and ran across some dishonest, unscrupulous people when I call in. A person I've spoken to actually pretended to be someone else twice, and told me a point of contact wasn't in office, when that wasn't the case. Our initial manager "M.", was fantastic, she even helped with some things when our community was built out and we got a different manager. From there, it all went downhill. Our financials have not been balanced, and our HOA mo…

I would honestly give zero stars if I could. Goodwin has been managing our La Villita condo community for 2yrs+ now located in Las Colinas, TX (141 units total). -Property Manager (Michelle Burr) never responds. I have to send 10 emails to get 1 response. It’s so frustrating….to get anything done. Also, If you’re lucky to even get a response back, It’s not to answer your questions & address your issue- It is to say what the property manager wants to say. Also, Billing is often incorrect and if you don’t catch it, then you will be paying extra for the mistakes that you have not caused. I have…

Overall, despite 4 managers in 2-years, Goodwin has remained an okay company that manages the property I own in. However, our current property manager, George Locus, has tanked my opinion of the company. I co-own a unit with my husband and we have had an on-going plumbing issue. George has refused to communicate with me. He will not respond to my communication and lied that he brought my issue to the board (they had no idea when I asked them personally about my issue). He will only communicate with my husband and the all-male board at my complex. I find this beyond disrespectful and frankly di…

This is the one of the most unprofessional and greedy property management companies I have ever experienced. They bought out Classic Management who was our management company and the HOA Board did not choose them. They do not have the ability to earn business and so can only expand by buying into business. Several of the other HOAs that were with classic fired Goodwin after the transition. We went months with no account manager, could not get anything done, and they often refuse to follow directions of the board. They charged us $600 to replace a single plank on a wood fence. If an owner is la…

If there was a rating lower than a 1, I would be giving it. BEWARE. Horrible management, 0 follow through, 0 interest in managing us (Oaks on the Ridge in Irving TX.) As a matter of fact, if anyone with Goodwin in a leadership position is reading this review call the owner of 711- Look me up.

We are of the Parks of Deer Creek in Fort Worth. In my opinion, Goodwin has had below substandard management. I get more and more disappointed each year. They get paid for doing a job that either they do not know how to do or don’t want to do. They retaliate when when you voice a grievance and ignore complaints.

"Great customer service! I reached out to get my pool key for the summer, and the SHEEN was friendly, responsive, and helped me get my pool key card processed. Thank you for the smooth experience!"

Terrible management company. Prepare to get reported for any potential violation. They drive their car by twice a week usually to “police” the neighborhood. We were even reported and fined things that admittedly weren’t violations, despite up proving otherwise. After multiple calls, they finally removed the fines like they agreed to…but left us with all the certified mail fees. Now we are being fined again over something they are claiming was in the original notice, but was a picture of a totally different part of the house. Now they “cant remove fees” but you can “present your case to the HOA…

I've been a resident in this community for some time now, and I truly couldn't be happier with how our HOA is managed. The team is incredibly responsive — any time I've had a question or concern, they get back to me quickly. The common areas are always clean, well-maintained, and a real point of pride for the neighborhood. It's clear that a lot of care goes into keeping everything looking great year-round. Highly recommend Goodwin & Company to anyone looking for a well-run, welcoming neighborhood!

If I could give zero stars, I would. This HOA management company never responds to maintenance requests — emails and calls go ignored, and repairs are endlessly delayed. We pay our dues, but basic issues sit unresolved for months. Completely unresponsive and incredibly frustrating to deal with.

Other than the five star associate, Sheen Gamboa, who helped me greatly, Goodwin deserves one star. HOA fee is way too high than other similar properties near by in town. However, the maitenance was not to the expectations at all. They left the falling wall and construction materials on the ground in front of my unit unsafely over a year. Not enough parking space for visitors and never try to improve the issue but so deligent to fine the residents for violation! You cannot even set my own stuff in my property area because it make the community look bad. we were just waiting for the insurance…

In my experience, this is one of the worst property management companies I have ever dealt with. Goodwin Company claims to provide regular cleaning services to our building multiple times per week. In reality, cleaning happens roughly once every two weeks, leaving common areas visibly neglected. The level of mismanagement is alarming. Our elevator has been broken for approximately six months, and despite repeated complaints, no effective solution has been implemented. This alone severely impacts residents’ safety, accessibility, and quality of life. Previous residents have taken legal actio…

Tried to use TownSq app to make online payment. App failed and would up taking out 3 times my dues draining our account. Customer Service agreed error was made and promised to refund my money, but said would take 5-7 days for Accounting to send check. It has now been 2 weeks and no check. I tried to call customer service, but haven't been able to get through since the initial phone call. Don't use TownSq app to make any payments, it is not dependable.

Jefrey C. Ayungon she is very nice. She’s kind she’s helped me a lot for HOA payment . Thank you so much.

Jefrey C. Ayungon was absolutely helpful. I got all the help I needed and much more. A problem I had for years, he helped me fix. Thank you Jefrey, you’re the best.

Our neighborhood pool in Stardust Ranch, Little Elm TX is managed by this company. Let me share what our pool looks like: all lights covered in cobwebs caked in gnats. Same for all the eves of the building. This place has literally not been cleaned in years. Black bugs and trash in the bathroom drains. Smells so strong of cleaner in there I come out smelling like the bathroom. Gnats all over the walls and ceilings. It’s worse than a prison. Missing tiles in the pool growing black and green algae. Remaining tiles are caked in brown junk. Bugs and junk in the pool along with days old underclothe…

Anyone looking for a new HOA management company, read the reviews here and run away as fast as you can. We have lived in our neighborhood for 12 years. Never once had an issue until Goodwin took over less than a year ago. We received a notice that we needed to hide our trash cans from view of the street. Won’t argue with the neighborhood rules on that, however, I reached out to Goodwin for approval to install a small fenced area on the side of the house to conceal the trash cans from view. I was told I needed to submit the request through their portal which I did and received a response 2…

Every interaction with them feels like Groundhog Day. You grow to dread those Goodwin vehicles in your neighborhood, as it means they’re closely hunting for minute issues to write you up over. Every time you find a good solution and work with them, you end up back at square one—being notified they don’t quite approve of the trim line of your grass. Of course, it’s ultimately up to communities to choose reasonable HOA members and rules that work for everyone. But if you're looking at properties and Goodwin is the management company, I would be prepared for them not only to make rather extreme …

Our experience with Clyde was very efficient and professional. The reason we are not giving 5 stars is because the site for payment is not user friendly and we had to resort to calling customer service and it came with a 3% fee for credit card usage. If we were able to do it online it would have been only a $1 fee.

This company is an absolute joke. Our developer hired them to manage our HOA. For 3 years I have tried, as a resident to ask Goodwin to hold the builders (Elmwood, Canyon Creek and John Houston) accountable to keep their vacant lots mowed, underbrush cleaned, dead trees cut down, dead tree limbs removed. For those same 3 years I have failed, but consistently given the excuse that builders are not held to the same standards as the homeowners. In addition to that, I have asked for 3 years for handicapped child signs placed in our neighborhood due to my son being handicapped, those have also bee…

I was recently assisted by Clyde Prudente when I phoned in regard to a problem I had with payment by internet. He gave me friendly and excellent assistance and my problem was solved within minutes.

I would have given them five stars but currently I'm dealing with an issue that they just don't seem to comprehend. I had missed a payment, acknowledged I missed a payment, paid their $25 late fee and they lost my payment that the bank sent to them. I always use bill pay and so I've given them all the information, screenshots and letters from the bank saying that it was paid and now months later they want $400. They seem to have the most incompetent people working for them because I keep on sending the same information over and over and over and someone always asks me to send the same informat…

Trash company. Should change their name to BadLose. Total scam. It’s like I’m hit with a bombshell once a month. Low up-front cost to community and looks good on an HOA budget/ledger but Goodwin screws over every single individual quietly with late fees, purposeful utilization of slow methods of contact, and then they unrealistically report it to creditors. Goodwin has made me dislike my otherwise excellent HOA. Just leave me alone! 3/8: Received letter saying to "Please remove or store furniture from public view. ". Trash day is 3/11. I left parts of a bed neatly by the curb, plan was to lea…

The Leg extension machine in my neighborhood's gym has been broken for 2 years and despite constant calling and emailing the community manager, it remains unfixed.

Goodwin is the worst terrible HOA company in America….they are unprofessional, rude not helping their clients but sending certified notice without any reason…. I have dealt with many HOA companies but this the worst company When i call them they don’t satisfactory respond to my request… since they took over our community I feel like I am not living in my house I’m so scared to go check my mail because they are sending me certified notices when I call they don’t answer nicely I walked to Richardson office they are not present there to answer my questions. If you are reading my reviews please h…

HOA Manager of Magnolia Springs Rachel has no business being in this position. Absolutely no customer service or management skills and lacks professionalism. I've never lived within an HOA community and what a horrible mistake moving to this community. Dealing with anyone at Goodwin is stressful andcommunication is apparently void from departments. Calling customer service is in another country with non verbal associates that understand English. Rachel pawned me off to the non existent Amenity Department. And discovered after two years of residency wasn't given the correct gate code which left…

I was having some trouble with amenity access and so I called in and spoke with Rafael. He was extremely helpful. He gave me clear guidance and excellent customer service to resolve my issue!

RAFAEL PAZ was a huge help in getting me connected to the write people and getting what i needed.

I was wrote up again this week. My grass is cut every week. Goodwin and Co will let the violation run no matter what I do to correct the problem then write the fine. This HOA Company is targeting my house for a write up every time they come into my community. They wrote me up in the winter season and we all know nothing grows during the winter season. They park in front of my house with a microscope looking a weed to write up. Other people in my community have had junk cars parked on the street and in their driveway for years. There are yards worse than mine in my community but I'm on the Go…

I just spoke my HOA office in Austin name of Rafael Paz. He know what his doing and I felt he really trying to help to solve the problem I am deal with.. and body who have questions talk to him... good job Rafael Paz. And thanks for your help..

Horrible company. This is the third summer in a row that i haven’t been able to use the pool in my neighborhood. I’ve replaced the keys every summer and it never works. All of our HOA fees are paid so there’s no reason for our cards not to work. Customer service throws me around from person to person every time i call or show up to their office and I’m so sick of it. It’s sad i have to write a bad review to try to get some help but i really don’t know what else to do.

Horrible company! Nonresponsive management, excessive petty violations (for having basketball hoops, for example) and money-hungry. Meanwhile, don’t upkeep our clubhouse. Avoid them!

Rafael Paz was able to help me get my account settled. Great customer service.

They do NOT have very good customer service and when they do finally respond back via email, the email does NOT address the issue emailed about. When trying to call you are placed on hold for so long that you eventually just hang up. IF you request a call back it never comes.

What a horrible management company. Not family oriented. In the 15 + years of living in our current community I got my 1st violation for a basketball hoop out front for the kids that use it EVERYDAY. Okay we took it down 2 days later 2 more violations for a trash can you can’t see unless you trespass on my property to take the picture pointing it out as a violation. This Company has barely taken over. Call the help line and you’re on hold for over an hour. They just want to get $$ for whatever they possibly can. Meanwhile haven’t been able to use the main pool and splash pad in YEARS. Horrible…

Fortunately, this company is really bad HOA. I’ve been dealing with a lot of problems in my condominium unfortunately they would never help they never answer poorly customer service specially the property management manager she doesn’t never help they manage the oaks the lane at Dallas.