HomeRiver Group Dallas Fort Worth Property Management Reviews

We own a duplex in New Braunfels, TX. We have never seen the property. Homeriver Group deals with all rental and maintenance details. Natalie Calderon was the agent who got one of our units rented in a difficult rental market. She was responsive and efficient. It took a little longer than we wanted but she figured out the price point pretty quickly and we got a signed lease shortly after that. Thanks Natalie!

Got them back in October recommended by our friends realtor dad for our home we needed rented out, and this is the second time I think I'm complaining about this company, the lady above our property is also not very bright and usually rude on the phone, talks to us like we are stupid. Also got a notification from our HOA that we would be fined for weeds, told them to let the tenant know and they were pretty much like who cares let the tenant get charged,that's just so rude. I'm at the point where I would rather sell this house then deal with these people and never use a service like this again…

Very professional and super quick from listing to tenant. Highly Recommend!

Natali and the HomeRiver team have been courteous, professional, helpful and efficient as listing agents and through managing property needs. I’m incredibly pleased with the support we received and would recommend them in a heartbeat!

The HomeRiver Group acounting office does not have it together at all. They over charge, often apply duplicate charges to my account and then charge late fees for their errors, then don't like to remedy the issue. There is no supervisor ever to talk to and no one directly connected to billing charges to talk to. This company is operating as if it is a low budget organization financially. It takes several months to get any financial issues that they have made resolved. As far as maintenance and safety concerns they are prompt with services and do a yearly property clean up and a monthly deliver…

Natali Calderon is the realtor for a house i was interested in. For more than a month, I have called, texted and emailed with no response. In the meantime, the property has dropped over $1k in rent. I feel sorry for the home owner having a realtor who has done nothing to get their home leased.

Thank you for the constant updates and the effort you put into getting my house rented!

Holly Gillespie is the best property manager I have worked with in my 20 years of owning rental homes. Holly is consistently responsive and professional. She is very attentive to the needs of the tenants while always prioritizing what is best for the property and property owners.

Natali was efficient in getting tenants placed in a reasonable time

great group!! Nick was on top of it!! Leased right away!

Natalie did an excellent job marketing and leasing out our rental property!

Natali Calderon did an awesome job of marketing our rental home in Anna. In a tough market (and around holidays), she got us a tenant in less than a month. She was very prompt, gave lot of feedback and worked with our fantastic property manager Darla to get this done. It would be a pleasure to work with her again.

Aaron was very helpful - and detail oriented. He noted all the details needed to forward info to accounting and was able to explain and advise me on a couple of issues. He provided great service.

“Had a great experience with HomeRiver Group — especially Natalie Calderon, who was professional, responsive, and made the leasing process smooth and fast. She secured a qualified tenant quickly. ”

I have been renting my house with HomeRiver for almost 5 years, and have had nothing but positive experiences! Recently having worked with Shairo Soto on an issue I was having, she was able to help me resolve it without a hitch! Thanks again Shairo!

HomeRiver has been an excellent partner for my investment properties. Their marketing department — especially Natali — did a fantastic job positioning my rentals in a very competitive market. She provided thoughtful guidance during some tough market decisions and helped achieve results with good timing. Highly professional, responsive, and strategic.

Thank you for professional marketing of the property

Avoid Home River Group at all costs—it's a nightmare of delays, zero communication, and entrapment tactics that waste your time and money. JP Reese and Naddab provided the worst service I've encountered: over two weeks to prepare my property with no updates despite daily chases, another two weeks to process cancellation, resulting in $2,000 lost rental income and a bogus $600 charge. Don't get trapped like I did; choose a reliable company instead.

Natali from Home River in Dallas area did a wonderful job in marketing my property and finding a great tenant!

Natali was very helpful and communicative to get our home rented out.

Natali got our house leased quickly. She communicated well throughout the process. Highly recommended.

It my pleasure to working with you the home rent it Out in quick time Thank you ! Looking to work with you again

Natali at HomeRiver Group was communicative and kept us updated throughout the entire leasing process. Her office was quick to place a tenant in our property.

Lavern was very helpful during my process and got the pieces together we needed to secure the house!

Although I’ve never had a great property management company, this one is horrendous. They will charge you fees for issues that their system causes, then blame you for the problem. They don’t really care about how much anything costs, and throw the cheapest and crappiest contractors on repairs for your home. I couldn’t imagine trusting them to manage my home that I owned. They don’t care about anything but money. People are just dollar signs to them and they don’t work with you on anything at all.

I was recommended to HomeRiver by a reliable source. I have a Single Family Home with 4 bedrooms and 2 baths that is located in a HOA neighborhood. I made it clear to the tenants and HomeRiver that I expected that my property would remain in the good condition that it was before the tenants and HomeRiver became involved in my house. I believed that management services via HomeRiver would be successful. I was actually excited! It was, unfortunately the WORST decision that I could have made!! I requested an inspection of my house from the property manager of HomeRiver. I was later given a repo…

Landlords stay away from this company!! Not only are they horrific with their communication, they will openly lie to you. We have switched to a new company and now that our first tenants have left we are finding so many issues that HomeRiver never addressed and it's costing us $1000s of dollars to mitigate because we cannot be sure what they told the tenant at the time of leasing. I honestly wish I could give them zero stars. They ignored our wishes as the owners. When we tried to escalate things to a manager we never heard back. Apparently no one at this company wants to do their job. Serious…

Natali Calderon did an Awesome job in marketing and getting our home leased. She communicated effectively and in a timely fashion to meet the demands of the market. Thank you so much!

Stay away from this management company, especially if you are a homeowner. They are slow to respond to calls, never reply to emails. Squatters entered our home because the manager Sean Bottoms did not go by the property weekly as he told us he would while it was empty. He let 3 weeks go by, and by then squatters were in. They were there 5 months, damaged all the new carpet and left the place a mess. After they were finally evicted, Sean Bottoms disputed the carpet was paid to be changed in the living room, even tho it was on an invoice I paid, AND it’s the reason the place didn’t rent to 4 ppl…

Great lawn service. Recommend highly. Great management company

Nick did an awesome job replying to our many questions, concerns, etc. He was always prompt. He also helped us with many homeowner repair issues and questions. He was a pleasure to deal with and timely

I have been in continues contact with Abigail P for my new rental property. Abigail is thorough professional always providing rocket response and ensuring all our questions were answered in timely basis which helped us to have smooth experience. Great Job Abigail keep up the good work.

Melodious was very professional and helpful in direction on how to lease the property in Memphis at 4391 Sandy Park Dr. Thank you Melonio!

Melanio was wonderful, he answered all our questions and went out of his way to get all the information he could including giving us the time that the property would be open to get more pictures. I hope when I call back I get him a the representing again!

STAY AWAY!!!!!!! if 0 stars was an option that is what I would choose. I worked on the owner/landlord side with this business. If you are a tenant and use this company, please understand that a lot is not being communicated from home River up to the landlord. This company gives extremely false promises while you're signing up with them and once you sign up, they basically don't do anything for your tenants and take forever to do everything. They also listed a home for me and rented it out for us, but did not do a make ready on the unit and had somebody move into a dirty house, no working gas, …

Andrea was very concerned when I brought a problem to her attention about one of the rental properties through homeriver group.

Trung has been incredibly, and persistently helpful and accommodating as a property manager. I have had the pleasure to work with him for several years. He helped us through a very difficult situation with our apartment and has been very communicative and empathetic throughout.

The storm blew over our fence and even though it was through insurance due to new build they still were able to get it fixed pretty quick!

Shaira Soto was so professional and nice in letting us know about a recent landscaping violation at our house. We got the work completed in a timely manner and Ms. Soto confirmed our proof of compliance was received. Thank you very much Ms. Soto!

Clyne Oman was a first rate helper to get me a pdf of my owner statement from 2024, she gets a five out of five rating

Worst experience with a property management company ever. I can't even get them to call me back or answer a phone call. My online portal doesn't work. They are taking 0 responsibility for anything and we've paid them nearly 9K (not including first months rent to find renters or repairs). They are an absolute waste of money and time.

Home River Group has always been responsive to our needs/concerns. They do a great job taking care of their tenants.

Jm Ayson Was very helpful and made feel comfortable talking with him about my home

JM Ayson was a real good help and helped me get all my information settled.

I can't say enough great things about this management company. Always prompt with issues within the home and extremely helpful. Jennifer Kennedy is the absolute best! She came through during an emergency situation and helped every step of the way with nothing but extreme kindness. Thank you so much for being a great company to help with leasing needs and other things along the way.

I had a portfolio of SFH's in the DFW market since 2010. Originally managed by Property Frameworks purchased by Home River. This review is a "generous" rating of "1". These folks simply do not communicate and/or return phone calls or emails in a professional timely manner leaving you in the dark. I lost thousands of dollars on mis-handled leases and poor management of these properties. I recommend you RUN away from this company and explore other options. Unfortunately, many seem to operate the same way in DFW.

HomeRiver Group has been God send! Prompt communication on maintenance, customer service is wonderful, the home is beautifully maintained; Anthony Mason is easy to each and always professional. Would rate higher if I could! Highly recommend!

Jennifer Kennedy is the best ! She always answers my questions and helps me resolve issues quickly. She never fails to get back to me right away. Thank you Jennifer Kennedy and HomeRiver Group !

Thank you so much Jennifer Kennedy at HomeRiver Group . You have made the situation with our HOA so much easier to manage. I can't thank you enough for all your hard work and follow though. If I could give you 10 stars , I would.

Jennifer Kennedy did a fantastic job helping me get my registration resolved! Thank you so much home river group!

I've been with them since 2001 and they are always on top of things with very friendly, caring and responsible managers.

Home river group was amazing....Jennifer Kennedy was a pleasure to deal with.....she was knowledgeable and professional

I was so impressed with the assistance of Chandler McCain with my repair needs for my property. He was always available.

My Property Manager Chandler assisted with our A/C repair. It got fixed that day. Thank you Chandler.

Chandler was so helpful with my sprinkler repair he got it repaired efficiently and answered my calls.

Great service. Pleasure doing business here. Thank you Jennifer Kennedy and HomeRiver Group for always providing prompt and courteous service.

HomeRiver manages multiple of our properties in the DFW area. We love working with them and our property managers (Shonta) are very responsive, knowledgeable, and helpful. Thanks for giving us some peace of mind.

When a business is consistently helpful, I am always happy to laud their good work. HomeRiver Group has provided efficient property management, and I am especially pleased with the follow-up and advisement of their property manager, Shonta Odum. Her tenant move-out survey assessment and follow-up are exceptional. Ms. Odum's documentation captures with visuals repair needs that prevent owner inconvenience with on-site visits. Her ability to put herself in the owner's shoes speaks to her thoroughness in oversight provided for a property.

I am an owner and have used Home River DFW for coming on three years now. I guess I'm just a small guy, one four unit, as I've struggled to get them to basically do thier job. They collect the rent ok but anything out of that including maintenance, landscaping, issues with the tennants or city's rules. Owners requests are ignored whether you send an e-mail with direct instructions or not. Thier time-line for completing items has cost me two fines. They are either overworked or don't care.

There are two big holes on the wall where the tenant hang the TV or something. The wooden floor were damaged. A lot of stickers on the wall and glues on the floor. The tenant installed coded locks on three bedroom doors. They left these ugly locks on the doors, a king size bed, a mattress and a lot of trashes. They also left a trampoline and a huge dog fence in backyard when they move out. I doubted that the tenant subleased the rooms per neighbors' telling me. Then I requested the property manager to do inspection last summer 2023. But they only took some pictures and told me that only one t…

Worst rental company to manage your rental property. I had a different rental company and then they took over my property. Failed to get the tenant to sign a new lease or enforce it had to message various times about the same thing. Very negligence in their work. Super hard to get ahold of anyone and had new managers or people working all the time. Bad turnover ratio. Had to evict my tenat, took 3 months to fully evict him. And also kept pretty much all of my deposit after I choose too break my contract. I was told the eviction was covered but they deducted it from my deposit. Don't use them t…

HomeRiver has been great to work with. Over the past 2 years my property manager (Darla) has been very quick to respond to any needs and facilitate any correspondence with the home owner. They've been responsive and helpful with any/all maintenance needs. Would use again.

Stay away from them. We had a different management. It was fine. Then Home River took over our home a few months ago and everything went to through the cracks. They charge us for the Internet, but we have not had Internet for 2 months now. Still waiting. But they scrupulously charge us for it every month. They rip you off. Stay away!

Can not speak with a property manger - work at condo office and keep getting checks for a unit they dont even manage - everytime i call to tell them the situation - i never hear back its been over a year now and i have sent more than 12 checks back and still got another check today

I am extremely disappointed by the lack of response from this property management company on basic information which I am seeking from them on past tenants who broke the lease. The property manager is missing in action and after multiple phone calls and emails - no one seems to answer that. It's apalling that they charge the ridiculous management fees and don't bother to even respond to their customers. I called their office and even asked them to follow up and still the answer is they are looking into this. This is completely unacceptable

Our property manager, Anthony Mason was extremely courteous and provided outstanding customer service. He is knowledgeable, efficient, and took the extra time to ensure my issue was fully resolved. Anthony is an absolute credit to your company

I am a property owner and my experience collaborating with the property manager Charlotte Tayler has been excellent.

This team managed a property for me for a number of years. They have always been professional and prompt. Special call out to Darla Lovett who is just fantastic to work with. Consistent, on time, and on budget with clear communication throughout the process.

Our opinion of HomeRiver Group is improving with time. They have become more responsive and service tickets are handled more quickly. Thanks a bunch to Charlotte Taylor - she is very quick to respond and gives good information related to every request. We appreciate her so much!

Chandler was my property manager for HomeRiver Group in the Dallas/Fort Worth area where my 4 rental properties are located. I do not recommend working with Chandler or the HomeRiver Group. I pulled my 4 properties from HomeRiver and signed up with another management company. Why? When your property becomes vacant, HomeRiver Group will put a lockbox on your vacant property. Then, HRG will list your property on a website where people (strangers) are given the code to the lockbox. Then these people can access your vacant property on their own. (This is an easy way to lose your refrigerator, was…

HomeRiver DWF has managed our property for over 15 years. Our property manager, Westin Schutz, has provided consistently excellent service over the years. Very responsive, great communication skills and excellent follow-through. Thank you!

Very poor communication, rental raises are being issues but no upgrades to property and over 200 in hidden fees and charges

I recently had the pleasure to work with property manager Charlotte Taylor to perform an inspection on one of my properties. My assigned property manager was unavailable due to a family issue and Charlotte stepped in as a backup. Charlotte's inspection report and pix were extremely detailed and exceeded all my expectations. Thank you Charlotte for a job well done!

I had the pleasure of speaking with Shaira thus morning from Homeriver Group. She updated me that my move in was ready and she was extremely pleasant

ACE Made sure my new condo lease was ready for move-in 3 days from lease signing! Responsive and got things done quicker than expected!

Natali was very helpful during this process and very communicative. I also spoke with Ren who was very helpful with questions I had after my move-in.

Amazing Experience! Quick response and resolution to issues! Thank you so very much for returning our lives back to normal so quickly!

Not recommended at all they take up to 2 or 3 weeks to fix something if you stove or refrigerator or microwave get damage they will TAKE UP TO 3 weeks to fix it do not rent from them home river group if you rent I house of 2390 you end up paying about 2700 I’m about to move I’m not gone renew NOT RECOMMENDED AT ALL Its about to be 3 weeks for me with out stove

been such an easy signing process thank you!

Poor communication. They added hidden fees to the payment portal that were not listed on the lease. I asked for clarification, but no one responded. I asked questions about these charges and received no response, which creates concern and feels negligent. I also received a message asking for a 5-star review from someone I do not know and who has not helped me in any way. Please improve communication with tenants and future tenants by clearly explaining any fees or concerns when asked.

We’ve been with HRG as tenants going on 7 years, they’ve always been helpful and John has been willing to work with us whenever needed.

Abigail was thorough and professional. Our lease process with HomeRiver was very good.

We had a good experience with the leasing and Natali was helpful and quick to respond. We would recommend her to other renters.

The young man that made the repair was awesome in every way he knows his job

This company is not good, their customer service is actually beyond terrible, they won't disclose the property history, their late fees are very aggressive, save the headache and go somewhere else.

Excellent experience. Great communication. We were really impressed with the response time and resolution to any need we had. Appreciated the good, open communication. Very personable and obvious customer-oriented mindset. Highly recommend. Thanks so much Chandler McCain for your support and helpfulness. Will definitely recommend. Phil&Lisa

The process was easy and fast! Lavern was a great help any questions I had she was there and answered them in a timely manner. She is a great asset to the company! Go Lavern! ;)) Alissa was a great help as well. Thanks again.

Abigail was amazing! Prompt responses, clear communication. Very impressed with my experience so far.

If i could give Zero stars I would unfortunately that’s not an option it has been two weeks since I have moved in to my property and I already can’t wait for my lease to be completed. The only communication they provided was ensuring that they were going to receive their money , once they received it Communication stopped. I have reached out to multiple people on multiple emails and have gotten zero responses. The property was definitely not move-in ready and I’m not sure exactly what the point of the checklist is when I provided all the issues wrong and they scheduled maintenance and falsely…

1 star is truly generous. Just do yourself and avoid these people at all costs. Don’t be like me reading the reviews and still being like “oh it’ll be fine for me”, it’s truly not worth the headache. I’ve lived all over the US and this hands down the worst property management I have ever experienced. A beautiful home that was severely neglected by Homeriver. I lived in deep frustration the whole time. Maintenance would barely respond, waited months to come and half the time the same issues persisted. Bugs & rodent droppings all over the attic where the AC filters had to me changed pure insani…

I’ve had a great experience working with HomeRiver Group over the past four years, and I especially want to recognize Trung Phung for all of his hardwork throughout the years. Like any rental home, we’ve had our fair share of maintenance issues over time, but what really stood out was Trung’s responsiveness and consistency. Every time something came up, he was quick to reply, quick to take action, and made sure the right people were sent out to fix the issue as soon as possible. That level of reliability makes a huge difference as a tenant, and it’s something you don’t always find with prope…

Thanks to Natalie for helping us get set up in a new house! She was very helpful through the process.

Natali was awesome helping us get into our new home! The process was easy and she kept us informed along the way thank you natali

One star is generous here. Once you become a tenant, you cannot get a human on the phone. They have a call center that is impossible to speak to. When my brother moved into the home, they didn't even send a human to greet him. I had to raise legal concerns to even get people to get things done. Just google 'HomeRiver Group Reddit" for more real reviews. If you scroll carefully enough through these Google reviews you will see some others referencing similar experiences. They keep responding saying they are going to fix things but don't actually do it. Why do we have robots and call centers …

SHAIRA and Homeriver group made the move-in smooth. Thank you!

This is the worse company to lease from. They are horrible about repairs. They are very slow about getting back to residents request and repairs. My chimney detached from the roof in March 2025. they did not repair it until August 2025. My hot water heater also went out and it told them 5 days to repair or replace it after I threaten with legal actions, 18923 Westwood Place Dallas. Don't lease from HomeRivet Group. When I moved they lied to keep a portion of my Desposit. Waiting on a response back regarding full deposit. They will lie to keep your deposit, beware.

A nightmare!!! We relocated from out of state, got to our home to find it unclean, unsanitary, dead bugs everywhere. So gross, you could not cook in kitchen if you wanted because not even sure the appliances would work due to caked on food. We have been staying in a hotel (with a dog) with long wait times to hear back from “someone”, which is always a different online person never a live one. Even having the number of the agent there is no response. The assistance is slow, the concern for our health and cleanliness does not seem important, we don’t have all keys to the house so someone could h…

just moved in and wow….terrible. Terrible customer service, no help 90% of the time. I’ve never had so much hassle with setting up utilities and getting settled into a new apartment. On top of that the upfront cost of moving in was 4x monthly rent…unreasonable. Yet another huge management company that only cares about their profit and neglects everything else.

I cannot say enough good things about the services received. The dinosaur hot water heater expired. Immediately a special force team arrived and replaced the tank with new modern equipment. They were quite skilled in their profession. Thank you so much 😊

After being a tenant for 9 years, HomeRiver Group has always been a great management company. From Maintenance to Billing, there has always been wonderful customer service and timely results. When you want to rent, go with HomeRiver Group!

my wife and i rented a home from Home River Group for over 5 years when we moved they give us back very little of our deposit. kept most of our deposit saying it was because of landscaping and repainting I personally did the landscaping myself the day before we moved.and to top it off we didn't damage anything that would cost us most of our deposit for a new paint job it was Cracks over the hole house because of bad foundation and that's why we moved in the first place. we complained to them about the foundation for over two years and they would not come to fix the problem very bad managemen…

I have rented through HomeRiver for 3 years and it has been a pleasant experience. The portal makes it very easy to request maintenance and other details. I have now bought a home and so far the vacate process has been very easy. SHAIRA SOTO was extremely helpful with that and very responsive.

I’ve been a tenant for a long time. They always handle my maintenance requests and concerns in a timely manner. Customer service has been great! Ren Agustin took care of my latest request and it was handled promptly and gave me peace of mind of mind.

Hello, we had a great experience with getting into our home with the help of Abigail she was amazing!! Thanks again! 1112 ave g

Super helpful with anything regarding the rental. Very clean and profesional crew.

Initial leasing experience has been seamless and Natali was very friendly, responsive, and thorough.

First time renting . Abigail got us our rental home. She was super helpful and made the process fast and easy for us. Thank you so much..

Once again we had an issue.It took one day to hear back and another day to respond.Personally, they got out there, fixed it.We got ac baby thanks to them.Cause it's gonna be a hot one this summer.Thank y'all for being professional and timely

We began the leasing process at the beginning of November 11/2025. Everything went smoothly until yesterday, move in day 11/15/2025. The access code we were provided to get into the house did not work. We called the office number but being a Saturday they were closed. We put in a ticket with maintenance and they just gave us the run around. First a locksmith was coming & we were told to remain on the property (5 hours later no one showed), the property manager was going to reach out (nothing from them 24 hours later). We have paid all delegated fees to be able to access our home. HomeRiver Gro…

Abigail was a great help. She got me in swiftly. Very impressive.

Michael E helped me with and ongoing. Issues for the lease portal. He promised me the credit back and system update cause issue. He was friendly and efficient with resolving issues.

Abigail at HomeRiver Group was exceptional in helping me secure a rental property. She was professional, efficient, and made the entire process seamless. Her clear communication and dedication were truly appreciated. Highly recommend both Abigail and HomeRiver Group for anyone seeking reliable rental support.

Natali did a good job helping us to rent the apartment, she also speaks spanish

These people are the absolute worst. They don't care about anything but money and will nickel and dime you every step of the way. You are forced to buy a worthless service with your lease that is just pure profit for this crappy company. If you ever need service, it will be slow and poorly performed - although in my case that was the result of an equally crappy property owner. Don't lease from these guys!

I would like to share my great experience with HomeRiver Group. They made my leasing experience very memorable. Abigail helped me from start to finish and made this process very easy. I am a realtor, and I help people find their dream home all the time, but for myself it was very stressful for some reason. But I am glad I found the perfect home with HomeRiver Group. I highly recommend.

Do not book with this company! They get you started and communicate with you well and the application process, then they will tell you that they will fix any issues that you put on the form at move-in. After that, they stop talking to you all together. They have made changes to my Internet (which they require you to get through them.), they have not responded about fixing our AC, which has been broken since the day we move in, and now Our sink has been leaking for over two days and we have not gotten any communications about it. Yeah, if you stop paying rent due to the breach of contract, you …

I was skeptical about renting from Home River Group after reading all the negative reviews. However, I signed my lease in August, and it has been a great experience so far. The approval process was less than 48 hours, and everything was communicated via email. If they needed additional information during the process, they would email; if you didn’t reply, they would send another email until you did. 😊 But they have only been the best experience I have ever had before and after moving. The portal makes it very easy to request maintenance and other things. Responses are prompt. Everything has…

The home leasing process was very involved, however HomeRiver Group. Abigail Pereira and the rest of the staff did a great job working with us as we navigated the totally-online lease process. Thank you for being professionals!!

My lease started on 4/15/25 The day I moved in I saw severe infestation of roaches. I have documentation the day I stepped in the home like pictures, videos, emails, calls, texts, and work orders to try to get this resolved. They continue to give me the run around and tell me the tenant covers exterminating for which I understand if that happened later on in my time within the home but u have been documenting this issue from day 1. My question is at what point does the landlord take responsibility of a continuous issue? I was a property manager myself in New York for over 17 years handling sub…

Run do not walk do not deal with this company. They will not give your deposit back their terrible to get a hold of and they do not fix anything and at the end they will try to charge you with expenses, saying that you owe them when they actually owe you

We have only been dealing with them for a month and it’s been the worst experience. Unresolved maintenance requests, coming out of our own money to get things fixed that should have been done prior to moving in, unable to speak to a direct person…. Working through a third party is horrible and I wish we would have known that before committing to this lease.

Dont do it!!Terrible experience, the home wasn't clean. The floors where filthy. The AC stopped working on move in day and it took 4 days to fix, it was 98 degrees in the house and we had to get a hotel. Still charged us and did not reimburse. When my deposit refund came they stopped payment on it and issued a new one with less money back, never told us. The neighbor said the AC has been a problem for years and they wouldn't fix it. I never received the rental insurance policythey charge for. The credit reporting for paying on time happened 2 out of 12 times. The website is hard to manage.

HomeRiver has been an exceptional experience so far. They promptly respond to completed service requests and follow up on them.

Aaron Santos was so Amazing he was so understanding and assured me that he would help me with my situation. And he did I wish I could always work with him. This is why I tell everyone how Amazing Homeriver group is because of the Amazing customer service and how they take care of their tenants

marcellien was amazing and very helpful when it came to helping me open a lock box to get the key from the inside when i was struggling and having some difficulty. wonderful customer service.

Ashley Rabelas Was very helpful she notified the office that we completed the requirement to move in and was very professional, she answered every question I had.

I rented with HomeRiver for 6 years. My experience was always pleasant and fair. My property manager Trung Phung is approachable, fair and considerate. I truly appreciate him for advocating for me yet honoring the best interest for the property. I am grateful for HomeRiver, they were there for me during my time of need. I respected and treated the property as it was mine. Care for the property as it is your own and you will be treated with respect. Thank you Trung Phung for all your support! You Rock!

Oman, was very helpful and courteous. She made me feel important and hopeful about getting my deposit back plus the prorated rent for July.

This company is a scam! They will be very helpful until you move in! My AC unit has been out since I moved in and they are constantly cancelling my maintenance request! It’s 92 degrees in my house and they do not care! Do not rent from this company! They are slum lords and will not help you! They are now sending my calls for help to a third party company.

This company is terrible!! They will take your money and then stop communication when you need help! I moved in my new home and the ac unit was not working! It’s 92 degrees inside of the home and the property management keeps cancelling my request for help! I have not been able to stay in the home because it’s way too hot! My things are there and my kids cannot enjoy the new home yet because they have a 3rd party answering for them and not helping. This company does not care about helping you. It’s been 4 days with not ac in Texas heat! Do not lease with this company.

this is the worst property management company I’ve ever been a part of. I moved in in December and every utility is supposed to be in my name. I emailed them in December because the district that I’m in the water has to be put in my name by the management company so our request has to be done by the landlord so therefore i forwarded that email to the management company and I did a follow up email asking them about the water. I assumed it was done because I never got a response couple months go by I’m realizing like oh there’s like this penalty fee and these charges on there that I’ve been pay…

The 5 star review is for REN Agustin, not for the rest of the process working with HomeRiver.(Process working with Home River 2 out of 5 stars). REN was very calm and made sure I was informed as she was getting the information that I called in about for move in. REN should be a Property Manager because she is very informative and responsive. Thank you REN for making this call pleasant and informative.

Renilda helped me a lot to solve the problem. I’m very satisfied with her. Than you

Grace Rama was great in assisting me in my new lease renewal .My lease renewal had an inspiration date they 6/ 28 2025 at 11:59 p.m. but it expired at 9:00 p.m. before I sign the lease and she was a great help in trying to give me my new lease renewal to sign thank you Grace

The home need a cleaning and the carpet needs to be replaced. A/C also doesn’t seem to be working properly.

WONDERFUL people. They want to help you. After dealing with 5+ property management groups running us around, we found our home through HomeRiver. Anjelica Regala worked with me all hours of the day to ensure we got a home and we were knowledgeable in the process. She answered ALLLL my questions and replied to all my worries with solutions that put me at ease. So thankful we found and went with HomeRiver!

The electrician was wonderful. We had him out previously, it was nice to have him come back out. Very trustworthy

Aaron Santos is awesome very understanding and perfessional and patient always nice very compassionate nothing but positive kind friendly words and a truly concerned attitude I love the whole group at Homeriver Group and I would recommend everyone to rent a home from them in fact I recommended my son and he now has a place to stay with Homeriver Group thanks very much Aaron Santos keep up the good work and you guys are in my prayers always

Thank you so much to Nelson Virgo For helping us with our move in. It was super quick and we are excited about our new home

Vern was incredibly communicative and helpful in making my lease set up and signing easy, concise, and clear.

Louise Soriano was a great help! He made the approval process very smooth. His communication was excellent. Any questions were answered in a timely manner. Where I’ve dealt with other companies taking 3-5 business days to reply to applications this one was less than 24 hours. A change needed to be made to the lease agreement as I had a last minute update and Louise help me through it without there being a big hassle. Excellent customer service and very fast processing! Update after being a tenant for almost two months. When I attempted to move into the home it was terrible. It had been…

It’s a dream come true I will love this to be my next home 🌺🌺🌺🌺 thanks to Ms.Lottie keziah we really appreciate it so much…..

Ace with property/account support was so helpful!! I had a question re: my account & they made sure to take care of the issue & follow back up with me. Appreciate the customer support!! Very professional!

Louise Soriano was so helpful!! We asked a lot of questions and requested to make changes to our lease agreement and she was very patient and accommodating. She responded quickly and it made the process very easy! Natali was also so helpful and kind and made sure that we were able to tour the home! Homeriver Group is awesome!!

Mannex is awesome! Helped make my move in easy!

This is the second rental I have had with them. I love them. If every place had a rental company like this we wouldn’t have problems. We dropped work order for something major and that had someone out there the same day. Update: been with them for a couple monthly. Sean was great when we moved in. There was some issue when we first moved in we told them about. Never got fixed. The house was trashed when we moved in even though it was discussed it would be cleaned. It looked like they wiped down surfaces and swept. Not even mopped. The back yard I’ve had to clean on my own 22 springs from a t…

Oman Nancy , thank you so much for being so kind and helpful throughout the rental process. Your professionalism and warmth made me feel comfortable and supported."

La mejor experiencia y el mejor servicio que pude encontrar en mi búsqueda de un hogar para mi familia fue con esta compañía y en especial con la agente Natali, fue procesional y súper amable en cada paso que se tomó para poder rentar la casa que encontró para mi. Ejemplar servicio!!! Muchas grasias!

Three cheers for Anthony Mason at Home River Group. My AC had been out for 6 days and for some reason the work order was stalled. One email to Anthony Mason was all it took. Literally within 15 minutes the matter was resolved and the work order was back on track. He is the only one who was able to help me after a full day of phone calls and emails. Thank you, thank you, thank you Anthony Mason.

I rent with home river group in Mansfield TX, I certainly won't pretend the company is perfect. There have been billing issues and I have had to spend far too much time in the phone going over them. But... Where many rental companies are lazy and simply attempt to blow of the problems. I keep records of everything and the people who probably get the least credit at work in this case are the reason Home Rive Group is doing well. I've had a few issues over the past 3 months. However, I want to give credit to the people that have spoke with me daily and have been working constantly to make sure t…

I do not have any issues with them. When I needed my blinds put up, my appointment was set, and he showed up earlier than the time he said.. also, they did some spring cleaning on my yard by mowing it for free..

Maintenance issue was addressed very promptly. Great communication.

Highly recommended! Our agent was Natali—she helped us a lot throughout the entire process of renting a house. She was always available to assist us and answered all our questions. Every time a problem came up, she helped us solve it.

The worst property manager company ever! My dad is a sick elderly man therefore his rent is on autopay. The company didn’t update their system and didn’t draft $5 from his account. They drafted the full amount for rent besides $5!!! And now there’s a late fee of $300! We’ve called and spoken to Mannex. He was nice but didn’t help. He put in a request to speak with a manager, still hasn’t received a call. Holly Gillespie, the property manager hasn’t call us back either. No one at the company wants to take responsibility for their system issue. The rep even stated the system has issues and there…

I have been resident with Homeriver for three years. Trung has been an excellent Property Manager answering my calls and emails within a timely manner and addressing all concerns immediately. I love his work ethic and his attention to detail. Thank you Trung for making my residency with Homeriver seamless!!!

Lets see where so I start? 1 it is very hard to get your mantinance request taken care of, and when they do it's through some staffing agency I am assuming, one time someone came with their 3 grandchildren and they weren't well behaved. 2 you can never speak to a real person it's always through email, the portal, or text. 3 my duplex is poorly made, no windows in the living area, my backdoor is on backwards, and the units are very. Small

One star only because Google will not recognize 0 stars. I have been with HomeRiver Group for 5 years and the last year has been the absolute worst since they changed their organization to seem more professional when it's only more automated, including the mouth breathing representatives that act like automated systems rather than humans with compassion or empathy. Property management changes the link for tenant access to pay rent bimonthly and the best answer why it happens is to improve their website. This means every time they experience a problem, they change the website rather than fix th…

I have easy access to assistance and the maintenance is always on time and they make sure everything is up and running. I really love living here and having such a great team of people

I can honestly say, Home River Group is one of the best agencies I have worked with for renting a home. The approval process was quick. The maintenance requests are answered in a timely and efficient manner. I am super impressed and happy with the attentiveness shown to me since I moved. The condition of the home was lovely. Of course with any home, there are minor things here and there, but nothing major.

The toilet was so needed thank you guys so much for listening to us.

AWFUL DO NOT USE! We moved in over a week ago we have no heater/AC or hot water. They have given us the run around the entire time with nothing being done about this

John Ayson was super helpful answering all my questions... and friendly as well. But... I think the Home River Group needs better procedures in place for exceptions (extenuating circumstances). I mean not everyone fits perfectly in a box and they should be better able to accommodate that! Great tenants shouldn't be judged or discouraged without all the facts

Holly Gillespie, is an awesome person and does exceptional work. When I tell you, she is a lady of her words and she makes things happen. She worked directly with me in my move out process due to the complicated and overwhelming experience I was having. I reached out to her, and she responded in a timely manner, she was pleasant to work with, and she demonstrated patience and professionalism when dealing with me and going back-and-forth with the rental agency. I hope her supervisor realize the asset she brings to the company and the exceptional work she does. Holly, thank you again for tur…

Miss Ashley was very helpful to let us know that something was wrong with the portal. She said she would tried to reach out to me before the end of the day to let me know an update if it’s fixed thank you so much, Mr. Taylor

Plumbing work is A1 terrific!!! I am very appreciative of the effort as well as the final result!!!Thanks for the support!!!!

Horrible company. As a tenant, this is a nightmare. Took a month and a half to get vavlves fixed to washer and dryer. And can't get a hold of anyone regarding the lease.

Sapphire Plumbing was the contractor that was sent out for this repair for an outside water faucet that had a leak from the freeze. They are very good the repairman was friendly and knowledgeable and made quick work if the repair. He was very thorough to ensure there was nothing else leaking. Great service from HomeRiver and a very good contractor in Sapphire.

Kent Harvey Godin. Thank you for waiving the late fee. We have been tenants for almost 11yrs and have never been late but because of the hurricane we were set back financially. Thank you much for working with us. It's very much appreciated

Mannex Austria is an excellent resource to the team. As a tenant, it was pleasant to speak to him and he helped me. I appreciated the help and kindness.

As a tenant, and active real estate agent, I'm happy to give HomeRiver Group DFW my highest recommendation. Chandler McCain and his team are true professionals. Timely communication on important matters and very results oriented. Chandler and his team know how to make things work best for the tenant and fast. Please consider HRG for your future property management company.

The leasing team is great and very responsive. Once you move in communication stops.I would give zero stars if it would let me. I’ve never had an experience with any company like this in my entire life. Horrible communication. You turn in service requests and they just deny them without an explanation. This was not a one or two time issue. I dealt with them for nearly 2 years. A complete disaster.There is a Facebook group dedicated to people who hate this company. Please Join that group and read the comments before you sign a lease with them. They even charged me for things like air filters ev…

I just wanted to let someone know my experience yesterday. I went to pay my rent on the portal as usual. There was obviously a problem as the submit button to log on did not respond. When I called customer service, the woman who answered did not/could not explain to me the problem and then the solution was to change my password via a link sent to my email. When asked why I needed to change my password, she could not answer my question. As we all know, India is a hotbed for scam related activities. You can imagine my reluctance to use an email link given to me by a person in India who could not…

Don't allow HomeRiver Group to assist you with any utilities or security services when utilities their services. They will lie to you about the lease and the fact that they have a Residence Benefit Package to assist with helping you get acclimated to the area. I'm stuck with an early termination fee for security services that they recommended and utilized my personal information to setup. Again, recommend you establishing your own utilities, from electric, water/trash, cable, internet and if you want security yourself so that you are aware of what you or signing yourself up for in the futur…

The worst company ever!!! Do not lease from them. Please trust the reviews. The communication is horrible!!! If you are lucky enough to get someone on the phone, you cannot understand anything that they are saying. They will add charges that you did not agree to. Very scandalous!!! They will rip you off.

Avoid if possible. Everyone in the company has poor communication. The homes are overpriced for the quality you're receiving.

I need a call back immediately! All calls go overseas to a call center. I have called for the past two months to get info on a leasing question and to remove a notice for leaving due to the misunderstanding from an agent on the phone. I have called over 5 times and sent 5+ emails. No numbers, emails or voicemails are getting to anyone. I need a call back immediately. I tried to get my name off of my lease and someone on. My roommates are wanting to stay but add someone in my place but the instructions I was given made the system prompt a complete move out. I have called to get this misunderst…

By far the worst experience of my life. We have been evicted by this company due to lack of organization and communication on their end. They never answer the phone, and if they do you cannot understand the person and they are no help whatsoever. They are telemarketers with a script. We had the money to pay but were BLOCKED from paying because they said we missed a payment. The “missed payment” was a month of rent waved by Home River because the house was in absolute shambles!! Everything was broken when we moved in. No hot water, oven, leaking faucets, broken showers… just awful. The home was…

If I could leave no stars I would. Do not lease from Homeriver group… you have been warned. When we moved out we received a letter basically a bill because we did not cut trees, which is not even on our property, but the limbs were hanging over the fence. This is a safety issue and we were not prepared to do this type of maintenance. We had a tree in the front yard, which was barely hanging on and we called multiple times for them to come cut it. They never did in the tree ended up falling on my husband‘s truck, causing major damage. Not only did they expect us to cut trees they wanted us to p…

INSANELY TERRIBLE! Fridge hasn’t worked in 3 weeks! They give you numbers to call and no one answers the phone! Then the call reps tell you the same crap please call these people and you call and no one answers. They don’t care!! If it goes on for a month I’m gonna sue

Chandler from Home River! What a man. I want to thank you personally for being a great property manager! Yours is one of two names I have seen as being great on the google reviews. You’ve been attentive, patient, and understanding since we moved in. Fixed the microwave. Fixed the sprinklers. Trimmed the tree up so the grass could get some light. All within hours of a request being put in!!! Awesome job! -Sundial Dr

I always have a great experience as they are prompt and very profession. Kudos for coming out and getting my tree trimmed very efficiently, I cannot thank you enough :)

I will never rent from this group again. Move out fees are insane and unjustified. $1000 to replace light bulbs and other minor touch ups. I'll be taking legal action if this isn't resolved internally.

Jennifer Kennedy with HomeRiver Group was so helpful during my move in . Everything went great! I highly recommend them . Thank you again !

Not happy since our property management switched over. We never get to talk to our property manager. When we call we have to deal with a third party that's outsourced to another country and you can barley understand them. To top it all off they started charging extra money a month for better vendors and better service. However their vendors are still the same cheap as you can find vendors that barley get the work done correctly. They don't respond in a timely manner and there is no such thing as an emergency. We have been without air conditioning for days and they still haven't approved the pa…

Chandler McCain was very helpful with my AC repair he not only answered the phone and responded immediately his vendor repaired the issue the next day. Thanks!!!

Agreed to an early move out with signed documents and still telling us we owe for the days we weren’t even living there. This company is a scam! Do not rent from them!

If there was a 0 star, I would have given it simple as that horrible experience with a water leak and how long it's taking to take care of and because it took them to long to act I have to live in a house that smells and have to run the fans for over a week to get rid off all the moisture in the walls the noise and power consumption.

Drags their feet anytime you need something done. 3 weeks without AC. 3 weeks without water. Good luck getting in contact with property manager or maintenance manager because they will not accept your calls. Absolutely terrible.

I cannot wait for my lease to end! I have not had AC for over 2 weeks! They continue to close out my service request but will not send a vendor to repair. I have 3 small children under 4 here and they do not care about fixing the AC. I just read a review of how they charged a tenant for blinds after move out, well I better not see that charge, the blinds were all broken when I moved in, It’s listed on my condition form as well as I have copies of service request asking them to be replaced. They tried to charge me to remove a fence that was already here when I moved in, due to an HOA violation.…

Horrible communication with us as tenants and with each other. They “accidentally” renewed our lease somehow even though they apparently wanted to sell the house, so they offered to buy us out of our lease with a cash for keys contract. We agreed, but didn’t sign anything because they sent a blank contract and we eventually lost our new apartment due to their incompetence and inability to solve issues in a timely matter. Would give negative stars if I could. Ridiculous amount of stress caused and time/money wasted for something that wasn’t our fault at all to begin with. Update: We will…

Terrible property management company. We have been without water for 3 days and we have not even been able to talk to someone with the power to help us.

They make sure to charge you extra for water, sewer and trash, even if you already have it in your name and pay the city. They also hardly speak English or call back. They push you around to say oh go to this phone number to another person who hardly speaks English, just to never help you and charge you more. You’ll have to end up getting a lawyer to make anything right with this company. Don’t do it. So many other rental agencies I wish I would have listened to the reviews.

If I could leave no stars I would. Do not rent or sign a lease with this company. I should have known better from the start. I had to sign the lease 3 different times when I toured I was assured that maintenance would come in and fix the issues two days after move in I came home to find the automatic door keypad had malfunctioned and we could not get into the house. I called they assured me it was priority hours later they have sent nobody. I’m tired it’s so hot outside they basically don’t care. We had to call our own locksmith and pay to get into the house after reading the reviews and seei…

Same day response to come fix our AC. We have two very small children and appreciated their speediness after our home temp was >84°. I always appreciate great maintenance staffing.

PLEASE DO NOT GIVE THIS COMPANY YOUR MONEY OR YOUR TIME I am shocked and appalled by this company's practices. I have been renting homes for almost 10 years, and I have never been treated like I have with HomeRiver Group. My move-in date was 7/27/24 and it is now 8/7/24. I submitted a maintenance request (meld, as they call them) for my air conditioner not working. It is currently August, in Texas, and my house has reached over 95F DAILY for the past 6 days. HomeRiver Group dispatched a company to my property to resolve the issue, but that company was never able to reach HomeRiver Group for a…

Very responsive to the A/C issue. The vendor was on time, answered questions, explained everything and fixed the issue!

They are the worst at communicating. I wont call that number you are claiming " will help resolve" No I have heard that to many times. RUNNNNN Find a better rental company!

Every time I have a problem,,they always respond fast and do an excellent job on the property,,

I am done with this group management and property management, I am tired of trying to call them and take forever especially in Texas when it come to ac, it will take them few days to fine someone to fix ac, when it come to trash and cutting grass it will take them a few months to do it, they do not care about tenants at all.. All our neighbors in this apartment will help Each other grass from time to time due to poor management .wishI could give zero.

If I could give 0 stars I would, Look at all the reviews for the cities the services do not rent with them they do not care about the people they rent to just the money. My sick grandma and my auntie the has back to back seizure when too hot live at one of your properties and the A/C has been out with temperatures rising for days. She has had multiple seizures after requesting that you send a repair man out and that has not been done.

Fast and friendly. Got the repairs submitted completed in record time

I’ve had a horrid experience with Home River since the day I moved in. However, thankfully, prior to move in, I was fortunate enough to come into contact with Alissa Winnett who oversees the Dallas/Fort Worth properties. She has been a GOD SEND! Although I reside at a property in Mabank, TX which she does not oversee, she continuously steps in and is timely in her response and issues are handled within a matter of days. Time and time again, Home River has failed to upkeep our property and handle maintenance issues in a timely manner. Often times, it’s pure negligence regarding our units and…

The absolute worst company I have ever had to deal with. You can never get in touch with anyone who can correct documents, I’ve been in contact with them for two months via phone, and email asking them to correct my move out date, I have around 30 emails back and forth where it is never corrected, I’ve spent countless hours on the phone explaining to them, they continue to tell me to edit it, which is impossible because the esign document is from them. You can only speak to customer service reps they will transfer you over to your so called lease manager who hasn’t retuned a call in two months…

Work was nicely completed.

Ever since this company took over my previous rental company I have not been able to make a full payment. However 6 years on time payments before HomeRiver Group took over. The excessive fees are unbelievable. I had surgery and was late paying one month that has turned into several. Their strategy: "Lock the tenant out of their online payment account and only accept mail in payments." Late fees start on the 3rd and continue until they receive the payment in the mail. They do not go by the check date, they go by the date they recieve it. So no matter what happens with the mail or any other inc…

Currently dealing with the Property management. Me and my roommate moved in on the 7th. Has been 12 days and still haven’t had appliances in our new place. In our lease stating that they would have appliances in by move in date. Hard to reach out to someone who is needing assistance. You’ll be going through automated voices. Furthermore, when you speak to someone is like talking to someone from a different country trying to assist you. I already filed a complaint with the TWC to there Dallas and Austin management both parties are horrible people to deal with. If this goes on further, I believe…

PLEASE... PLEASE READ THIS FOR YOUR OWN FINANCIAL SAVINGS. DO NOT RENT/LEASE ANY PROPERTY this company is associated with. They do nothing but collect the rent and forward to the owner. Months go by without maintenance requests being addressed then only the cheapest way to address the issue is approved. Filter charges for over a year but no filters delivered and no one will respond to taking the charges off. When we first rented the house every time you tried to wipe dust or even the lightest smudge off a wall it took the paint right off the wall. Carpet was worn out, requested it be repl…

I do not recommend this company to anyone that is looking for consistency, container service, or even a since of urgency to fix things when they are broken. This is by far the worst property management company ever. Please do not rent any properties that falls under this company. I am currently renting from this group and I have been without air for over 2 weeks now. It’s extremely hot in Texas and I am ill. I have been calling and leaving emails daily. When I do speak with someone from their customer service department, the experience is not pleasant at all. I’ve been over talked while tryin…

If I could give 0 stars I would. The property was dirty as I’ll get out, I’m talking stained toilets with god knows what, paint dried into the grout in living room which made everyone look at the floors, and the kitchen was not cleaned at all, caked on grease on the stove and cabinet's. 7 kitchen drawers and 3 never worked or nailed shut. Mold growing on kitchen floors next to the dishwasher that leaked, and this was all during my move in checklist. EVERY SINGLE blind was broken or had a piece missing. Reported everything to them through their website via “melds” or as everyone else in the Uni…

They took out my rent twice when I paid. After calling to have the duplicate transaction reversed, they told me their system only showed one payment. When I showed them a statement showing clearly that there was two transactions to Home River Group for my rent amount, they proceeded to ignore me. After being ignored I disputed only the second duplicate transaction and got a trace number for the first transaction. I was then sent an email that my payment was returned unpaid, which was confirmed by their terrible customer service. When I sent them the letter from my bank with my trace number the…

My daughter was locked out of her new house by accident and they came to the rescue and got her back inside quickly.

Moved in on Friday to no air conditioning working, took 6 days before a vendor was scheduled. He knows what needs to be done but 48 hours later had a call from another vendor who wants to due a service call! They are getting bids for necessary work but taking over a week to do it!! Now all our plumbing is backing up in the house water spilling out on the floor and after 2 calls to the emergency team I have not received any response!!! This group would not even provide access for me to move in until a $30 fee was paid even though I had a $165 credit!! UPDATE!! Property will be under new managem…

Any repair we have needed and reported through property meld has been taken care of quickly. And anyone who has come onto the property is very respectful. Thank you

I am unsatisfied how my move in date went . Paint on the walls all different colors. A/C not working blowing out hot air and they have yet gotten anyone out to look at it it’s been 24 hours and I have a newborn Since the complaint and they told me to call nobody has reached out to me nor has came out . Horrible service 6/19/24 - Nobody still has contact me nor has the property manager. I don’t even know who that is .

If I could give zero stars to this company I would. My family has been displaced, disrespected, and treated like trash. So many nights I have cried and stressed because of what this company put us through. We have been renting for over 20 years by choice and have never ran into an issue like this. Home River Group has honestly broken our trust with the Property Management systems. We have been renters since 2022, and loved our home. It was the home we decided to bring our newborn daughter into. Unfortunately, Home River Group's poor communication, lack of management, and respect has tur…

Well it’s month 3 in my home(Mgmnt HRG) and for the last month and a half my children and I have been in a home that is currently reading temp over 80 degrees. This is Texas… ITS HOT!! And very uncomfortable. Temp is all over the home and no sense of urgency from Mgmnt. Reported the problem, along with a pic of the thermostat. On the day the first tech came I waited and waited until I couldn’t wait any longer, I had to go to work. Second tech comes a whole 3 was later, and he’s high as a kite. Reported the copper line outside had been cut. Now here we are another week and a half third tech com…

DO NOT RENT FROM THIS COMPANY! Please listen to the reviews!! They do not take care of the properties & don’t expect much of your deposit back!

Derek Gardner (property manager,) in my opinion, ignores our calls. He cancelled a request when every toilet in our home was clogged due to a cracked drainage pipe. We had to live out of a hotel. The company did nothing for days. We couldn't wash laundry, flush a toilet or drain our dishwasher. Our floors flooded and we walked in standing water for 6 days before someone came over and Derek said it was our fault that the repairs weren't made as we struggled scheduling a flooring person months prior. They added a $40 monthly "renter benefit package" that is obligatory. They said it's for my r…

Home river group will not talk to you. Yes they have customer service individuals that answer the phone, and they are accommodating but keep in mind they do not make the final decision in your problem. We have a few added to our account portal for renters insurance… we have our own renters insurance, for a week now have been communicating with them to remove the fee. Now, Rent is due and they have not removed the fee and now slapped more fees for being late. Cannot speak to anyone, I have been emailing like crazy. The only answer I have received is we have turned your proof of insurance over t…

Terrible company, good luck getting any kind of maintenance issue resolved timely. Then charged me an $80 application fee to re rent the same home I was in because my roommate was leaving but I was staying, which is understandable. What is not understandable is that my fee was never refunded when a week later I was informed the home owner was moving back in and the house would no longer be able to rent on the market whatsoever. They tried to play that the application fee is non-refundable , which is true if the house stays on the market for rent, but you can not lawfully charge an applicati…

Beware-worst rental management company in the metroplex. Communication is absolutely terrible and it reflects within their own organization that they cannot communicate within their own company. Property sold and not one word from HRG. After inquiring several times about renewal (which went ignored as always), I finally received an email two weeks into March stating that the owner is not renewing and have until March 31st to be out. Several hours later, received another email from another PM asking to renew and provided the new cost. Cannot call anyone direct or have anyone call you back. Any …

I’ve rented from home owners that provide better service than Home River Group. Getting maintenance requests completed were extremely difficult, getting a hold of a person that didn’t work for a call center was difficult. After our first year, they started adding $45 per month for some benefits package. Basically they charged you $45 to get replacement air filters bi -monthly. The house we were renting was being sold, and HRG did not keep in contact with us for the last few months of our lease, which violated the lease on their part. We were never sent a notice of non-renewal until two weeks …

DO NOT RENT WITH THIS COMPANY. They literally never even went into the house after the homeowner had been in possession for 6 months with keys to the locks. The single garage door opener I received was directly from the homeowner with one of the keys he had. This is how I how the locks were never changed. The lease agent didn't even know that their company had changed the floors from carpet to vinyl and included a clause carpet cleaning in the lease. They left the house disgusting and some of the carpet glue all over the walls and baseboards. The worst communication I have ever had from a le…

Excellent service! The team was prompt, professional, and thorough. They addressed all our maintenance needs efficiently, leaving our space in top-notch condition. Highly recommend their services!

This is by far the WORST company I have EVER rented through. DO NOT rent through them. I cannot wait to get out of my lease. This company is such a joke. Their leasing reps are disrespectful and not in anyway helpful.

EDIT: After about a month or two, my issue was finally resolved. If you rent with this company, make sure you keep track of every email and phone call. You will probably have to pester them a lot to get any resolution. I will say the responses to maintenance requests were adequate so I'll bump them up to 2 stars for that at least :) After moving out, there has been an ongoing issue about a charge on my account. It takes 5+ emails and 2+ phone calls to get any response to a single inquiry. I have sent the same email every single day for the past week and I still have received no response. My p…

Communication is awful, I've never spoken to a person in the town I rent. My property manager never answers his boss never answers. I've only ever spoken to the call center. I tried to go to their office and no one is in person, says if you need them to reach out to schedule a in person meeting. But like I said can't reach them. Don't recommend renting from this business or any like it have had the same experience with 2 different rental companies now.

We live in a townhouse complex ran by HomeRiver in Denton, TX (Crow cottages, Denton). 6 weeks ago the internet suddenly stopped working. We informed the manager several times, they just said they could do anything at the moment. No one returns our calls. We are paying for the internet even though it doesn't work. I work from home and have been very affected by this problem. They're not keeping their end of the deal and we are very upset.

Although it took some time to receive my new dishwasher as the owner chose to have it shipped and arrived with no notice which was very frustrating as I had no idea they were coming and did not know where to have them leave it, it’s a better dishwasher which is appreciated. The contractor used was professional, on time, thorough and careful to clean up after my dishwasher change and even took the time to explain the faucet leak to me. Highly recommend this contractor.

Nothing but great service. In my years of renting, Shonta Odom is the best property manager I've worked with hands down.

I wouldn’t rent my dog house from them . They are the WORST RUN AS FAST AS YOU CAN COME THIS COMPANY. I

Impossible to get a response and they charge for a resident's package that removes the property manager from escalations. Too many issues with the property and usually 911’s come with a 3 day turnaround. Good luck reaching anyone.

Buyer beware! They are the most difficult company to get a hold of. Answering service gives you the run around saying your issue will be taken care of but doesn’t. They will stick you for every penny they can. Lived in one of their units (from previous owners) for 5 years and moved out. We cleaned our apartment wiping everything down and mopping. Filled tiny nail holes as well. They’re taking our FULL $1,100 deposit PLUS an additional $285. $995 of that is for painting walls!! To me, painting is “normal wear and tear”. Not like there were huge holes or damage. I could go on and on about this c…

Not good experience Just looted money while moving out Seriously don’t recommend

Even though Holly Gillespie was sick she still helped us with the one problem we had with the home we were moving into. Everything was smooth on the move in day as far as getting the keys. We did our part and Holly did hers. We hope to stay for a long time.

Absolutely terrible property management. No professionalism or response to emails. No internal communication between departments. $180 late fees for less than 1 business day late on payments, but they will take 3-5 days to process yours.

Been at the property a year just moved out I will never recommend anyone to these people I had to call code complainer to Fix my heat last Dec because they wouldn't they don't work with you or come fix anything unless you continue to call or call code complainer now that I'm moved out I'm still receiving late fees daily and I'm not there! They originally gave me 30 day notice when I put in my leave to move but then told Me I had 3 days to vacate and still ordered an eviction and I left within the days they Are so Unprofessional I paid $1628 monthly that's all they care about house for broke in…

Update: 5-29-24 review. Since I left my last review, all hell started to break loose with this company. They are shady and overcharge you with random fees as much as they can. My lease ends in 6/3/24 and they still wanted to charge me a WHOLE MONTHS worth of rent! I call and get the same typical answer "i will forward this to accounting team". I just got a email stating sir we changed it to prorated rate. (NO WHERE IN MY CONTRACT DOES IT STATE THIS) BE AWARE, BE WARNED, YOU WILL RECEIVE NO GRACE OR GOOD CUSTOMER SERVICE! IM SO GLAD IM DAYS AWAY FROM END OF LEASE! NEVER WILL I GO BACK TO THIS …

My partner and I rented a townhouse in Irving, TX, for 2 years through HomeRiver. Overall, our experience was good. Over the course of our lease, we had several maintenance issues, which we felt were addressed in a timely and professional manner. Moving out was another story altogether. We had made several attempts to be sent a renewal offer but the Property Manager (PM) failed to respond to our requests. After we moved, a large sum of money was kept from our security deposit for giving notice beyond the terms of our lease. I had documentation of our attempts to contact the PM and sent the…

Seriously do not live in their properties unless you want to have a frustrating experience contacting them or paying your rent through their non working website. Also you will never be able to contact anyone after you pay your first rent to them. But don't worry if you can't log in to their website to pay rent they will reach out once you've hit their collection team. But never again.

The plumber texted and said he would arrive in 30 minutes which he did. I showed him the issue and he was done in about 30 mins. Very quick and pleasant

Have a whole in my house where a possum entered. I called them and told them it was emergency. Week later nothing. I've got a estimate and sent it to them and still nothing. My children Are in a dangerous environment where raccoons and rodent can enter and they still haven't fixed it. Do not rent from them

This is a terrible company to rent! They do not fix anything they send people out to fix and they do not follow up on anything. Their communication skills are horrible. At the very end, after 5 terrible years, we declined the renewal and gave them our move out date.a

We had the pleasure of working with Charlie Taylor, she came and fixed our shower head with no problem. & she was super friendly and professional.

I am a tenant, in the Austin Stone property.. I ran into some apartment issues.. luckily Charlotte reached out to handle the situation.. and called back the next day to check on vendors.. it took a little longer.. but thru great communication and team effort my problem will be resolved next week.. Just wanted to say thanks From Bobby n evanne police

Do your research about this company before even attempting to rent from them. They took over my apartments the middle of my second year in and what a disaster. I live in Mabank Texas. David Jones and Amanda Rodgers is who I have been “trying” in contact with. I have called 30-40 times and left numerous voicemails and emails with very minimal anything from any of them. I moved out 7 days after my last day of the previous month. I left the apartment in better condition then when I first moved in a year and a half ago or so. Now they are claiming for some unexplained reason I owe them $1351.00. N…

Please contact 311 for any hazardous issues against city conduct. Such as broken AC, dead animals, etc. This company will let you die. They're the definition of slumlords great homes, no hearts. They went though a merge recently with Ameritex. We don't know who our property manager is, its hard to reach them via email, phone call, everything is operator based. I've been going in circles. My AC was broken for 2 weeks, when I reported it I was told that I have to wait 7 days for parts to arrive. No window units were provided. They said I need to speak to the HVAC company whom are 3rd party vend…

You have some one without a fridge for 3 weeks and counting. But that rent better be on time

Do not move here!! Since this company has taking over it’s been nothing but problems. We had to sign two leases within 3 months, only to get charged more on our rental property. They have not came to upgrade anything, not changed filters and told us someone will cut the grass but no one has.

I cannot say enough good things about Charlotte Taylor, the property manager at Home River Group. Our experience with her went above and beyond our expectations. On a scorching hot weekend, our air conditioning system unexpectedly broke down, leaving our family, including a loved one who relies on oxygen, in a dire situation. We reached out to The Home River Group after hours’ support, hoping for some help, and she came through for us in a way that was truly remarkable. Charlotte immediately sprang into action and arranged for an after-hours AC repair service to come to our home. The technic…

Never in my life have I had to go through such horrendous obstacles to receive assistance from a company I pay. Not to mention even the higher ups including the “manager” Amanda Rodgers, had the nerve to block myself and my roommates from even contacting her due to having questions regarding our lease agreement and charges that were never agreed to. Our lease was sent back THREE times in three months due to this company advising nothing on file which is not true! I am hoping some assistance can be provided before we attempt legal action. This is ridiculous and disheartening to say the least.

Never have I dealt with such unscrupulous people. They do things to tenants that is dishonest. Especially when you move out. The main reason I moved was I would no longer deal with them. I was a good tenant paid my rent on time and had the house to include carpets professionally cleaned. Yet I did not receive my full deposit back. My attorney is tending to this matter because I wouldnt/couldn't get satisfaction. I'm glad to be out of that place. Do not rent from them they'll treat you like trash.

I had previously given them five stars when they had actual people on the ground here in the Metroplex and helped us move in. But now they have moved out of state and transformed into the very definition of predatory absentee landlords. They use overseas call centers and take months to respond to simple repairs. AVOID THEM AT ALL COST. I have horror stories that would make you run the other direction.