Northpoint Asset Management - Dallas Reviews

Northpoint USED to be on it, now they are just a joke. Claudia doesn't respond in a timely manner. Didn't respond one time for 2 weeks. I email 3 people with not much luck. Superiors don't address issues. They don't go to me I have to go to them. No communication, unless you count me always emailing and calling them. I've lost complete trust in them. EXTREMELY poor management. To top it off I had to find out from my new management company that the tenants were not going to renew and were leaving. Northpoint SHOULD have communicated that to me! That is kinda important!

If you’re considering using Northpoint Asset Management to manage your rental property — please think twice. I trusted them with my home and they collected $4,000 in rent and deposit from my tenants and have yet to disburse a single dollar to me. They added unauthorized fees, withheld critical tenant info, and misrepresented the leasing process. I’ve had to terminate my agreement, file a BBB complaint, and take legal action just to try to get my own money. This has been an incredibly stressful and costly experience — I just want to warn others before going through the same thing.

Stay away, Simple, stay away I used them few years ago. I wasn't happy at all, and at the end on top of that, at the end, my home was on lien after that, and not only me, there is another few homes, according to the construction company , that on lien . why? during the ice storm, my house and many others, got damage, North point had my ok to go head and repair that. I got an estimate I paid, north point was suppose to deal with is, but they didnt, and the construction company contact them over and over , their agent is no longer work with them, they never inform me, and I had to C…

Property manager Stephanie M has always been a pleasure to work with. The maintenance team has gone through some transitions and I'm happy to say that the new maintenance team is punctual, polite versatile and knowledgeable ☺️

worst service ever my agent was Eric, I am not even sure if he still with the company I rented my house in 2021, during that time, they had a 2 small repairs, that come off the rent of course, 3 years after we got saved with some money owe for fixing the sink ones, and clogs on the bath, depending 2K this is unreal, stay away from them as fae as you can

I am very disappointed with the experience, especially as I was referred to this company. The first PM that was assigned to manage my property did nothing for 3 months, and got replaced by someone else - who seems to be following the previous PM attitude. Repairs that should have been done months ago such as shower head, fence that is broken and never been communicated (or been put for maintenance request at the portal) and no visits for weeks - all that can explain why my property hasn't been rented for 8 months. Basically because no one cares about me as a client, and the house being vacant …

Jonneetra Walker has helped me sell two houses, one in 2020 and the other this year. She knows what to do to get your house ready for sale and take beautiful pictures to help you get the highest sale price. She is currently doing a phenomenal job of managing 2 of my other residential properties also. Jonneetra has been fabulous to work! Can’t recommend high enough.

I can't say enough good things about Neetra Walker at Northpoint Asset Management. As my property manager, Ms. Walker has been absolutely phenomenal. She is extremely responsive to any issues that come up and always gets them resolved quickly and efficiently. Ms. Walker truly cares about my property as if it were her own. Her attention to detail and stellar tenant relations have maximized occupancy and rental income. I couldn't ask for a better property manager! Five stars for Ms. Walker!

If you really hate someone, you should recommend they use Northpoint Asset Management. They are unorganized, difficult to communicate with, and have an extremely high turnover rate for employees. We went through 3 property managers in the 3 months we lived there. They are unresponsive and as soon as you get do get a response from someone, they no longer work there. They operate under shady business practices. We rented a home managed by Northpoint. First, we were told we had to pay our deposit before we were allowed to see the lease (first red flag). I had to escalate to view the lease before …

I don’t even know where to begin, but I’ll start with the most recent experience with this company. We have a pipe that burst outside and have had our water turned off for now 5 days. They sent a contractor out immediately to give them an estimate for “approval”. NP says they are still waiting on approval from the homeowner to fix. 5 days without water with 2 adults, 2 kids. We can’t flush toilets so we had to get water jugs and buckets, we can’t wash hands, do laundry, wash dishes. Sadly, it’s also our kids Spring break so we couldn’t do anything with the fear of missing someone to come fix i…

I try to give grace because at times I know people can be busy but the service provided by this company is terrible. Constant property manager changes and no matter who it is it is nearly impossible to get a response from them. I’ve asked several times for contact info of someone I can speak to in person and no response. Not long after moving, in the plumbing backed up flooding several rooms. It has since happened a few more times and the issue is unresolved. At one point we offered to pay for the plumber just to get it resolved and were not allowed to. If I raise it with the property manager…

Horrible experience renting through this company. For starters they are sooo unreliable, unresponsive and very unprofessional. Moving in was hell because our property manager never replied to our emails we had to call him. Now we are moving out and they are very unresponsive to all emails sent and also the home was super dirty when moving in. Save yourself the headache and do not rent with this company.

Stay away from this company, Texas location NEVER ANSWERS PHONE CALLS, in two years they change property manager at lease 5 times. No communication between the Property manager who is leaving and the new one. This is my bad experience the property manager who I initially did everything apparently never submitted my move in inventory so at the moment of my move out they wanted to charge me for basically the whole house. I asked to removed some appliances bc I have mine, the property manager in that era sent some maintenance guys to removed and two years later the newest property manager was as…

If I could leave negative stars I would. We just signed our 3rd lease on our house and it’ll be the last. We love this house, we have a kiddo in school here but we absolutely can no longer handle having to deal with these people. Honestly wish I could just contact the owners directly and work something out to cut this company out as the middleman. If the property managers we have make more than $8/hour it’s too much for the amount of work they seem to be willing to do. First two years we couldn’t even get a call back. I had to call the headquarters and raise hell to get a call back regarding A…

DO NOT EVER USE THIS COMPANY! Save yourself the headache and discomfort. The communication is terrible from the property manager, to the office, even the regional manager. I had someone answer the phone that WORK for them and told me they suck with communication and will ignore you no matter the importance. I have BURNING wires inside my wall. I have videos of electricians coming over apologizing for the terrible electrical job they were willing to fix but told they couldn’t fix because NORTH POINT refused to pay them to fix it. They wanted 4/5 different people to come look at the wires and th…

If you are thinking about renting with this company please don’t !!!!!!!! RUN AND STAY AWAY. I moved out June 30. 538 W Kearney st 75149 I just received a refund of $380 from my security deposit on SEPTEMBER 12. I was originally told I would receive $1,100. Where did that money go ??? I have no idea because nobody has answers for me. I am being charged with a cleaning fee when I have spoken to many people from corporate and also showed proof that I had a cleaning service deep clean my home !! Andre even told me I was already approved to receive the cleaning fee back. But they decided to keep …

3 weeks from my original post and still, we have yet to receive our refund. After all the headache of going back and forth for a MONTH, we received ONLY confirmation of the amount we would be expecting last Saturday, 8/23. Since then and even before 8/23, I have emailed Andre nearly everyday asking for confirmation on how it will be refunded and the time frame. We were told original payment method and then days later received an email requesting for bank account information via the portal. Ive been consistently told over this past month that the refund can take 3-5 business and we have been fa…

If I could give zero stars I would! This company steals from you and the owners hire them to help tenants. I was paying for a benefits package they claim we HAD NO OTHER CHOICE TO GET! So I didn’t argue I didn’t make a big deal of it UNTIL I didn’t get benefits! Which was included with rental insurance, gift cards, and new filters they didn’t even know the filter size wanted me to go search and look! I didn’t get any of this and was told they are sorry and I would be refunded the money and I no longer had to pay. I moved out 2 weeks ago and no refund that was promised almost 5 months ago. ever…

I recently needed service done to the oven and it was taken care of the next day. Northpoint Asset Managment provided the best customer service I have ever experienced as a tenant.

I’ve been a tenant 3.5 months and the house has been in terrible condition since I leased it; I was promised the issues would be resolved once I had a property manager. The communication is terrible, house far overpriced, I haven’t had gas / hot water for showers, kitchen sterilization, laundry and now no heat. There is a rat infestation that has also been ignored. I have tried to with with NAM directly to get a months rent and deposit back to move since the gas pipe work is 20k and the owners can’t afford it - but every week I am stalled and stuck here. Also the property is not insurable for…

I had rented from another place for 5 years and decided I needed to upgrade the house. We went with this company and WORST MISTAKE EVER. We didn't even make it through the entire year lease due to their neglect of my property. ALSO BEWARE BECAUSE THEY WILL BREAK THEIR SIDE OF THE LEASE BY NOT FIXING ANYTHING AND THEN WILL COME FOR YOU FOR MORE MONEY AFTER. We moved in October 2023, first day the house flooded due to pipes being busted under the house. It flooded 3 times within our first month ruining tons of our things. They kept sending the same people out, promising they'll fix it. October…

The past two years renting from this company have been stressful and not worthwhile to say the least

I’m having issues with my toilet report the problem two weeks ago and is still not fixed. Dishwasher went out also and I’m still waiting for it to be fixed.

Would give 0 stars if I could - unit was terrible to live in for the entire time of the lease. Had a blast dealing with nearly +80% humidity daily that was never addressed, the mold in the AC and around windows to now the sewage water that has been coming up through one of the showers to which we have been ignored for nearly a week. Avoid any unit you see managed by this company.

André Thirkield This men was amazing…. He helped me through every step and every time I called him to ask questions he answer all my doubts. Any time I need something he always is here to help me. I absolutely will recommend him with someone else. Thank you!!!!

I enjoy being a tenant for Northpoint Asset Management. Mrs. Amanda Caston is a pleasure to work with. She is punctual, understanding, respectful, and helpful. As long as you are handling your business as a tenant, Mrs. Caston will go above and beyond to see that you are taken care of. This has been my experience since becoming a tenant at Northpoint Asset Management in 2022.

Maintenance guy was very friendly and knowledgeable

I strongly advise against engaging with this company. Their lack of timely responses and failure to address maintenance requests pose significant concerns. Additionally, the safety of their properties for families is questionable. It's unfortunate that despite attempts to communicate, they remain unresponsive. It's crucial to prioritize safety and efficient communication when dealing with property management, and unfortunately, this company falls short in both aspects. Investing time and resources with them may lead to frustration and potential risks. It's advisable to seek alternative options…

I finally have a good property manager! My experience with Ben and Lacey has been nothing short of phenomenal. Thank you Northpoint!

AVOID AT ALL COST!! Since moving in this past December, has been a NIGHTMARE with Zero Communication! I haven't had heat in my condo in over a month. I put in multiple tickets about the heater before it finally went out right before the freeze. They offered to give me a space heater but never gave me one and won't tell me when they’ll be able to provide me with one or fix my unit. The condo has flooded twice due to poor plumbing work, and they did nothing to help me dry the apartment. I couldn't shower or do laundry for a few weeks, waiting for them to send someone out. The first month, I d…

I was very impressed with this property management company. Gregory Grant helped me find a nice place in a comfortable area within one week of relocating to the Fort Worth area. Mr. Grant was very kind, patient and diligent throughout the process of us working together. Would highly recommend when seeking your new home!

Northpoint is an amazing company! I used Gregory Grant as my agent, he is very helpful, and easy to get in contact with if there are ever any questions or concerns. He is also very knowledgeable! I appreciate all you guys have done for my family!

Gregory Grant is a perfect agent ,always answer all my questions and with a great attitude. Highly recommend him!!!

I've been living at the Destination Apartments for a few years, and I have to say, the change in management has been a game-changer! The new management team has been doing A LOT to improve and maintain the property. Allison, in particular, has been incredibly responsive and professional. Whenever I've had an issue or a request, she's right on top of it, ensuring that everything gets taken care of promptly and efficiently. Her dedication to resident satisfaction is truly commendable. Under the new management's guidance, the property has undergone a remarkable transformation. The landscaping i…