Open House Texas Realty and Investments Reviews

Open House is a great organization. We leased with them for 7 years and in an emergency they had people on call that responded quickly which is very important. Good subs and the leasing and customer service dept is trained and responsive. A+++

These guys manage my neighbors property. The fence is falling apart and almost wholly on their property. I’ve offered to do all of the labor to match my updated fence. Over 5 calls and Three times promised over roughly 7 months information on whether or not the owner will cover the repairs material cost. Still nothing. No one to even escalate things to. I’m at the point now I feel I have to travel over an hour to talk to a real person to force a conversation so I don’t get passed through call centers that “don’t have direct contact with the property managers.” I’m so grateful my property mana…

I purchased my home through Open House in Dallas about a month ago. During the inspection, a leak was identified in the main water supply line to the house. We raised this issue, and the company assured us that it had been properly repaired. Unfortunately, after living in the home for just a short time, we discovered that the leak had not been fixed at all. The pipe continued leaking for an extended period, causing damage to the front yard and leading to additional repairs that we now have to manage. It’s clear that the issue was not addressed as promised, and the misrepresentation of the rep…

Working with Teressa and her team has been an exceptional experience. Their professionalism, responsiveness, and deep understanding of the Texas rental market made managing my property simple and stress-free. From tenant placement to maintenance coordination, they handled everything with care and efficiency. What stood out most was their clear communication and consistent follow-through. I always felt informed and confident knowing my investment was in good hands. If you're a landlord or investor looking for a reliable and knowledgeable property management team in Texas, I highly recommend Te…

I put in a maintenance request for my rental home a the very next day Heath came to fix my issues. He was incredibly friendly and professional. I had an amazing experience with his service!

I’m Texas resident and Frank came fulfilled our work order and did an amazing job. We are first time homeowners and he was very helpful and thorough with our maintenance request.

Open House really has made everything so easy while renting our home! Service requests are handled in an appropriate amount of time and we truly have had zero Issues!

I have had nothing but a wonderful experience with Open House and their team. They are responsive, kind and their vendors have always been really good as well! Heath and Cesar are my go to maintenance guys and my favorites from the Open House team. Everyone on the management side has been helpful as needed and I have had a personally wonderful experience with the assistant PM Amber for my property. Any issue I have had gets resolved timely and some of the vendors worth mentioning that provided such wonderful customer service are Major League Services (plumbing), Dura Pier and his team (founda…

Oscar Rojas and his co worker we're great. Kept me informed. Were prompt. And could have taken advantage of the owner like some do and want to replace everything. But just did the needed repairs. Did them better than expected. And even gave advice on future maintenance. We're very professional and friendly.

Front office staff is disorganized, but service department is excellent. They respond right away with good contractors . I can only email my property manager (female, or male?) and do not feel they are personal and supportive. They lost an important paper of mine and never apologized.

I am relocating from DC to Texas, and this move with Open House Texas Realty has been one of the most seamless and stress free moves I’ve encountered. All communication was timely and clear. Any information or documents needed was communicated efficiently. I highly recommend this property management company for your leasing and management needs.

Worked with Nakeisha Freeman quite a bit for several properties and she is always quick to resolve matters, great at communicating/updating when needed, and just in general on top of the properties she handles. She has been a 5 out of 5! The 4 stars is just for the company in general.

This company has a house directly behind ours in Roanoke. The fence blew down a couple of weeks ago in the storms. The tenant came over and said he would reach out to the management company. No response. My husband has reached out to the management company again with no response. We have dogs and a pool and just want the fence fixed. Our next steps will be reaching out to the city to file a complaint.

Shela was wonderful in getting trees trimmed and a few removed from a home purchased by your company recently that had been neglected for years. This helps with the upkeep of our neighborhood and all her work is appreciated. Thank you.

Responsive via email and portal. Any issues, which have been few, are resolved in a timely manner. Follow-ups regarding vendor work are great.

Elsie the leasing agent was amazing to work with. She is very responsive and helpful and goes over above to make sure to address concerns.

Awesome work from Cesar Miranda! The guy literally reset my doorframe & was extremely professional and friendly

We’ve rented from several property management companies, and this one has been the best and most honest company we’ve worked with!

If your ac goes out on the weekend, good luck getting anyone to answer a phone or respond to a service request. You just have to sit there and deal with it, nobody answers the emergency maintenance number ever. I guarantee you if it was their home, they'd have someone out same day to fix their issues. They have no problem taking your money but getting them to fix issues is like pulling teeth. Terrible company to do business with.

My family had an extremely disappointing experience with Open House Texas Property Management. We paid approximately $6,675 in deposits, rent, and fees for a property located in Spring, Texas and were scheduled to move in on June 1, 2026. Prior to move-in, we requested an opportunity to inspect the property but were not provided access until after payment was made. When we finally gained access to the home, we discovered what appeared to be a significant cockroach infestation throughout the property. We immediately reported the issue. After attempting to address the infestation, we also disc…

Firstly, I like to say thank you to Ryan for scheduling the technician Heath to come to my home. Heath has helped out around my home more than once and he is always personable, professional, quick, timely, and proficient. His work is quality and as a service technician myself, it feels great watching someone give me service the way I would expect others to be treated. Thank you Ryan and Heath for your great work. Highly recommend.

As first time renters the process seemed daunting, but it turned out to be much easier then expected! Luke made the leasing process straightforward and answered all our questions we had along the way. From touring the home to moving in, the whole process was easy and would definitely recommend Open House

Big shout out to Luke in leasing! He was such a great help, kind & very responsive. He made the process so much easier.

Our experience with this property management company was frustrating due to ongoing communication issues. Throughout our tenancy, getting a response from the property manager often took multiple attempts and several days. When the light in our master bathroom needed to be replaced, maintenance completed the repair, but the replacement bulb was a soft yellow light while the rest of the bathroom had LED lighting. As a result, the lighting no longer matched. Additionally, there was a language barrier with the maintenance technician, making communication difficult during the visit. The biggest i…

This property management company will take advantage of you at every opportunity. They took days to respond to maintenance requests and were not thorough in communication

These guys have been so great to my family for the past few years. Especially Heath! He is always quick to fix our work orders and he is such a nice person.

Heath has been wonderful taking care of us the last few months living here. They respond in a timely manner to all the maintenance requests that we have had and got it done fast! So far it has been great renting from Open House. Thank you!!!

The application process was kinda Intense. The Findig correspondence was a bit a lot and not as friendly. However, the actual Open House rep was extremely polite and personable. The over all process was a little nerve racking. I have always owned my homes and this first time home rental was not a good experience. However I'm sure it has to be that way for some customers to insure they are a right fit for the property. Now that we are in the home, I'm sure we will enjoy it. The overall condition of the property was clean and move in ready. The only real issue I had is that the grass was…

A huge thanks to Maurice for repairing my kitchen disposal. He communicated clearly by calling ahead, arrived right on time, and was very friendly. The whole experience was smooth and stress-free. I really appreciate it!

Maintenance repairs have been prompt. Heath has been fantastic in helping us get our mailbox key issue sorted out. Really appreciate him!

Maurice was so nice and professional. He came and fixed the issues and he was very quick with it. Thank you for your services.

​Maurice was excellent. He arrived right on time, quickly diagnosed the issue with my garbage disposal, and had it running perfectly in no time. He was professional, tidy, and even took a moment to explain how to prevent similar jams in the future. It’s a relief to have everything working again

Maurice came by to help assist with repairing a drawer and was fantastic, courteous, and efficient. Very personable, too! Really appreciated his attitude and understanding!

Maurice did a great job, very mind and very professional.

Electrician Andrew Washington is an excellent and really friendly technician who addressed the issue very quickly, is very hospitable.

Mr. Miranda was very helpful and resolved our issues immediately. We offered a tip for his professionalism which he denied due to company policy. We appreciated his honesty.

Health was great service and fast did excellent work.

Heath Elliott with Open House Maintenance Awesome Job!!! Great Customer Service

Heath, the maintenance manager, came out to fix our leaking sink. He was very polite and knowledgeable, I appreciated his help.

Heath was fabulous! On time, texted before he arrived, completed the repair in record time, and gave us some helpful tips along the way! Could not have been more satisfied!!

Timely repairs with great communication! Maurice was quick to identify how to fix our cabinets, picked up the required supplies, and was finished with the repairs in less than 45 minutes!

Renters - BE AWARE of this company! We lived at the house we rented from them for 7 years! My husband took such good care of the property. We’ve had a contractor coming to check the property after a raining day in which our kids room roof literally fell down. The contractor they sent was horrified with the state of the house, dangerous foundation, lots of tree in the yard that we’re dangerous. He sent them a list of things that had to be done and they denied all of them but the patch on the hole at our kids room. The contractor was horrified and advised us to at least pay for the tree cutting …

Can’t say enough great things about Heath Elliot from Open House! I put in a work order to have the caulk in my shower replaced. Heath showed up right on time and did an amazing job! My shower looks great again! He was very professional and took the time to answer all of my questions. Thank you Heath! Also, thank you to Amber for communicating with me and getting me scheduled so quickly!!

This review is specifically about the maintenance tech that normally serviced our house. Heath Elliot has serviced almost all of the requests we have put in over the 4 years we have lived at our home, and he has been phenomenal. He was always prompt, professional, and was great to talk to while he was at our home. In particular I want to highlight how, when we first moved in, we had submitted a work order for something and while he was there, he noticed that our dishwasher was also broken and came back a couple of days later to replace it. We hadn’t even had to use it yet so we had no idea i…

Honestly love renting here! This group is full of great people. Heath and Ashley just made sure my repair concerns were handled promptly and the service was incredible. Heath even made a second trip to ensure everything was handled with the highest level of customer service and efficiency

Heath did an excellent job with my front door repair. Showed up exactly when he said he would. Super kind, very friendly, fantastic work!

Heath did a great job repairing the fence. Thank you!

I have been renting this property with Open House for a little over a month now and have great experiences with the group as a whole. WAY better than the last property management company I had to deal with the past 4 years. I put in a work order on Thursday and they scheduled me the next morning. Heath was sent out to fix my sink and was very knowledgeable and even gave me more information for other concerns on the house.

I've only been in an Open House property for a few weeks now, but they have been very responsive regarding our maintenance requests. Specifically, we had requested that someone come out and fix the bathtub drains that weren't sealing. Open House sent Heath and he was amazing. He helped with some other issues he noticed when walking into the property and educated me about some of the fixtures in the house, before getting to the issue we reported. He was efficient, friendly, and professional.

Open House TX Realty & Investments ensured a successful and seamless move. After encountering an unreliable and unresponsive option elsewhere, Open House stepped in and processed our rental application quickly, efficiently, and professionally. Although we initially preferred private rentals, we are extremely impressed with their service and will certainly consider their owned properties in the future. We are thrilled with our new home and have signed a 24-month lease. Special thanks to Sergio for the swift and efficient application processing.

We enjoyed staying at the property for years. Maintenance request were addressed quickly. Cindy was very attentive and responded to all our questions thru the move out process. Thank you again!!

Heath resealed the windows and replaced the weather stripping around the back door today and did a fantastic job! He’s very nice and professional. Always on time every time as well. Shoutout to Ashley for her scheduling and get everything taken care of for us in a timely manner!

If I needed extra time to pay my rent, they didn’t haggle me or threaten me with eviction. Each time something needed fixing, they would send a vendor out as soon as possible. We kept the house nice and clean just the way it was rented to us. We treated it like it was ours. The only reason we left Open House was our kids grew up and moved out on there own and it was just me and my babe in a big 4 bedroom house, so it was too much just for the 2 of us so we downsized. They were always professional 😃 I put 4/5 stars because if I didn’t have to pay rent, it would be perfect lol

The over all process was great, the only issue I have after the move in process, is getting in contact with someone. Is there assigned person I should reach out to for things other than maintenance. It’s been a headache trying to get someone on the phone to ask a basic question or respond to a message in the findings app.

The maintenance worker, Heath, came out to fix an electrical outlet right before Christmas and then again to fix some plumbing issues while the roads were still icy. He was very polite and friendly. He got both jobs done quickly, and even ran out to buy new tools to fix them. Really appreciate the help! Open House has been very quick to respond to any requests and we have had no issues so far!

If you lease from Open House make sure you take pictures of EVERYTHING on move in. They will try and make you pay for obscure things (caps on refrigerator water lines, light bulbs that dont match and never did, weather stripping that was never in place, etc...). Also, do NOT understand any circumstance use your fireplace. If you do make sure you not only clean it, scrub it and repaint it. The one positive I will say about this company is that they do take decent care of the property. Never had any problems getting maintenance/repairs.

I’ve had a very positive experience renting through Open House. The process has always been smooth, professional, and well organized. Communication has been clear and timely, and whenever I’ve had a question or needed support, the team has been responsive and helpful. I truly appreciate how they manage their properties and take care of their tenants. I would definitely recommend Open House to anyone looking for a reliable and professional rental company. — Sandra Guzman

If you are looking for unresponsive property management that cannot address issues or respond in a timely manner then this is the group to rent from! Please head other one star reviews as well!

I would give zero stars if that were an option. My experience with Open House Property Management has been nothing short of a nightmare, and I genuinely feel compelled to warn others before they make the same mistake I did. We have a schizophrenic/meth addicted neighbor who often posed a threat to our safety. He threatened to shoot my fiancé, hopped our fence, threw nails in our driveway, poured gasoline around my fiancés car while he was welding in the garage, the list goes on. We reported this to Open House and sent them evidence along with the police reports and they said we were stuck in …

Heith is always the best. We would let this man work in our home even if we were not there. Very kind, very hard working, and quick at what he does so he’s in and out! Very happy with his service

Heath has been great and fixed our doors and toilet very promptly. We've been here for 6 months and our issues have been addressed with urgency and fixed quickly.

Heath is a very helpful tech. Has came out a few times and has done a very good job. Has kept us informed, and finished work promptly and efficiently. Request him every time!

Our service tech Heath was so polite and accommodating. He arrived at the early end of the four hour window time, and he suggested a new place for my family to eat. Great service!

Andrew on the maintenance team at Openhouse is a rockstar, went above and beyond to make sure we got a new dishwasher installed and ready to go!

BEWARE — THINK TWICE BEFORE RENTING HERE. We recently rented a property through this group and immediately encountered a serious issue with the dryer outlet. The home had a standard 4-prong outlet, so we purchased the correct 4-prong dryer cord to replace our 3-prong. It would not plug in. We double-checked—yes, it was the correct plug. When we contacted the maintenance team, we were told the outlet was “AS-IS” and that no one would be sent out. We were even told to “try flipping the plug upside down,” which is both dismissive and concerning. A non-operational dryer outlet—especially one pre…

Wanted to leave a 5 star review specially for the maintenance worker, Andrew. He did an outstanding job fixing our issues in the house, and even helped with smaller issues he noticed that didn’t even apply to the work order. He was extremely polite, and made sure we were well taken care of. He deserves huge recognition for his work ethic!!

Each and every time I have had an issue come up with the property. I am renting, the service techs have been phenomenal help and completed the work quickly, efficiently, and without any issue. Heath in particular has always been a fantastic help and is the one that comes out to my property most often. He’s a great guy and fantastic at his job. And my dogs bark at him the least 😉

Put in a work order for a door issue and within a few days Heath Elliott came out to and had it fixed up in no time at all! Great work and very professional. Thanks so much Heath.

Had some issues with plumbing in both bathrooms. Heath with the maintenance team is great. He is very knowledgeable and works very fast. Thank you

Requested some minor maintenance work to be done and Heath was sent to the rescue. Heath was friendly, professional and on time and made the experience pleasant. In addition to the work I requested, he showed me some features of my door lock that were important that I wasn’t aware of. I definitely recommend Heath if any maintenance work needs to be done. Great job Heath!

We rented the house in November 2024 with a one-year contract the house when we moved was quite clean we never had problems when something broke they came and fixed it. But about two months before the contract ended, several things began to be damaged in the house to which we made claims and experts went and told us that the foundation of the house is bad that it was dangerous. To which we moved to our new house early. We left the house super clean we paid to fix things inside the house and even so they wanted to charge us for the fence $300 dollars when we had to fix it because it was shuttin…

Heath was an awesome contractor. Made quick work of needed repairs and had stellar customer service.

Heath came and fixed our sink very quickly and did a great job, he did not take any shortcuts and explained everything he did to us very clearly. He was very professional and friendly and we will definitely be requesting Heath if we have any issues in the future.

Cesar did a wonderful job of fixing our toilet very quickly when we had a bit of a disaster just in time for the holidays ‼️ Thank you ‼️

Cesar Miranda did a great job at coming to fix out bathroom lights. Was quick and efficient. Lights look great. Thank you Cesar!

Heath Elliot was so great when we needed some maintenance requests done around the house. Was very helpful and answered our questions! Thank you Heath!

Heath was professional and friendly. Great service.

The service from Mr. Heath was amazing in repairing the garbage disposal. The way they handle my request and completing it was really fast and I am more than happy with all of this.

Our move-out started out with huge communication gaps, and honestly, it was overwhelming. After trying different modes of contact and with less than a week before we had to turn over the keys, we still hadn’t heard anything from our property manager (Houston). Somehow what I was going through came across Kyjuana (KJ)’s desk. She wasn’t even in my district, but she was a concerned staff member who took action — and honestly, that changed everything. She listened. She made sure I received the proper move-out documentation and even offered a direct phone number in case I had questions. The leve…

I always felt like i am alway misunderstood and people never understand when things happen thats out of your control. Sometimes rental places dont show sympathy or even empathize when things happen. But Open house is different, they have been super understanding and patient with me during my tough times. I don't feel misunderstood at all and they show so much compassion and really do empathize your situation and willing to work with you. They have been so amazing and a blessing towards me. Each time I have an issue KJ always makes things better for me, she always have my back and make things w…

They are efficient most of the time, but there are no phone numbers to talk to anyone local especially not in an emergency. I have been locked out of my house for over 2 hours just because I was never provided a physical key and my key pad died.

Cesar with Open House came over today to help with my ceiling fan, dryer, and dryer vent, and he was wonderful. He's a friendly, hard-working person who went above and beyond to help with everything we needed today, and I'm glad he was the person you assigned to my ticket today. :)

Tanya and Adrian was really helpful they help helping a lot I have some fees that I don’t know thank you so much I would recommend them

I don't get all of the negative reviews, but I guess everyone has different experiences. Every service ticket I've submitted, they jumped on it right away. Heath is an awesome technician who fixed a lot of my house issues. So far I've been impressed with this management company

Customer service continues to go above with maintenance requests and just regular customer service issues. Big shout out to Adrian and Tonya for all their help!

Heath Elliott, is always nice and friendly and always fix the problem. I highly recommend

This is the worst company to rent from we had black mold in the house we rented, Adrian the property manager did nothing about it. We moved out due to my kids getting sick and they tried to change my family all kinds of extra fees. We are still fighting this company. Do not use this company you will regret it.

Cesar did a wonderful job fixing my sink. I appreciate him being very thorough. It's not an easy job going behind someone who previously did a sloppy job. However, he made sure to replace the parts to ensure a permanent and more long-term fix. Way to go Cesar! I will forever request your services.

RENTERS BEWARE!!!!!! RUN!! Renters beware. A serious plumbing leak left us without a shower for over 2 weeks. The damage caused mildew in the bathroom, and instead of taking proper steps, management dismissed it, saying it wasn’t mold, and refused to conduct a mold analysis. Their “solution” was to cover the wall with plastic and tell us to use another bathroom that only has a tub. They also refused hotel accommodations, even though the property was clearly not fully habitable and we have young children. To make matters worse, they tried to shift blame for repair delays onto us. Texas Propert…

Working with Ms. Katash Moore has been such a positive experience! From the very beginning, she was professional, patient, and attentive to all of my questions and concerns. She went above and beyond to make the leasing process smooth and stress-free, and I truly appreciated her clear communication and genuine care. Katash made me feel valued as a tenant and ensured everything was handled quickly and efficiently. I would highly recommend her to anyone looking for a leasing agent in the DFW or Houston area. Thank you, Katash, for your outstanding service!

Home was still a little dirty when moving in and there is some minor issues but overall the experience was quick and pleasant.

I would not Rent from this company ever again in the future. I rented a house from them recommended from a real estate agent. We moved in with pre existing bad repair work prior to us moving in not only did they over charge for a move in deposit of $2,800 for a place costing $1,900 a month they attempted to take $900 for that same pre existing damage even though it was covered by original paint, they tried to charge us for painting doors they never painted and cracks is the walls from a sinking foundation they never addressed stains in the ceilings from roof leaks they never addressed tubs and…

I recently moved into a property managed by Open House Texas Property Management. Unfortunately, my experience with their customer service has been very disappointing. Upon move-in, I followed instructions and submitted my Move-In Condition Form along with photos documenting minor issues in the home (including a water leak, damaged door seals, and a malfunctioning lock). Because the third day after move-in fell on a federal holiday (Labor Day), I submitted the form the next business day. Despite this reasonable circumstance, management refused to accept the form and dismissed my documentation…

Heat was amazing

RENTERS BEWARE!! DO NOT USE THIS COMPANY TO RENT A HOME. I have had no problem renting, and always pay on time. We have been struggling with this company since JUNE! First (which should have been a red flag) our move in date was delayed because we were told the ceiling sunk in due to an AC issue. The drywall that was damaged behind the ceiling fan HAS NOT BEEN FIXED. We have not used the room yet because it was supposed to be a nursery for our son and we do not believe it is safe. Not to mention the home was dirty. There was tape, paint, trash and food crumbs in the home. Secondly, we have bee…

We had a few issues around the house so open house sent out Heath! And woah, he’s the real deal, came in and instantly fixed each issue with ease! Also a great personality, felt like I’ve known him for years! If any thing else happens around the house, I will for sure request Heath!

We’ve been renting from them for several years now. The few times we’ve needed a service tech, they’ve had them out right away! Very responsive and excellent to deal with.

I normally don’t write reviews, however when a good one is warranted, I will take time to post. I’ve been in my home for over three months, and unfortunately, there were a few timesI had to place maintenance requests through the portal. However, I’m really happy and pleased with Ashley’s quick responses and scheduling of my maintenance requests! They have provided great service, thus far. In particular, Andrew was dispatched to check my plumbing, however, he also attended to another concern I had, which turned out to be a water mane leak in the front yard. He immediately assisted and called…

Between touring our home and signing our lease, communication was very poor. The "dedicated" team was incredibly difficult to get a hold of at times and when they did reply to our questions, the answers they provided were sometimes unrelated. It took involving our realtor to get straightforward answers. We found a decomposing animal in the sideyard prior to move-in, and when bringing this up to the "dedicated team", they said it would be addressed before move-in. It was not. We ran into one of OpenHouse's inspectors on our second tour and prior to signing the lease, they pointed out that the b…

Giving a five star review for the very nice maintenance man who came by and helped repair our guest bathroom. Heath did a great job and the help was appreciated!

Tanya in the leasing office and her team have been absolutely amazing. I never want to rent from an individual again. My experience with Open House has been awesome!

Heath definitely deserves 5 stars for his maintenance work! He was so friendly and made me laugh with his quirky jokes! He was quick & efficient (respected our time) and explained his work before leaving. Will definitely request him to come out & service us again.

We moved here from out of state and chose to rent a house from this property management company. they are horrible, they did mold remediation 2 weeks after we were living in the home they did not put me or my family in a hotel nor attempt to offer to put us in a hotel room, the attic access ladder was broken and zip tied together this was brought to property management's attention and at that time property management said it was zip tied together for our saftey. Back yard floods this was brought to property management's attention nothing done about it. Paint spots all over on the hardwood flo…

I really enjoyed the BEAUTIFUL house that we rented out for the year. We were offered a 2 year option too. The portal was very easy to navigate, to put in work orders etc. I am ESPECIALLY GRATEFUL for Adrian the Property Manager AND Tanya the Assistant Property Manager. Both of them are VERY kind people, very communicative, available to help, and I love how they didnt treat me as if I was just some random tenant. A relationship was built and I am truly grateful for them. I am definitely putting them on my xmas list this year. Im a property & casualty insurance broker, I insure businesses, real…

Misleading with rent house deposit. I will not be renting from them again, nor would I recommend to a friend.

Finally a rental company that treats you like a person instead of a number. I have rented from apartments and other home rental companies over the last decade and have never met a property manager like Tanya for the home I am renting with OpenHouse. She was professional and courteous. It’s rare to find someone in the industry who genuinely cares to listen to their tenants and take the time to help them out while maintaining communication through the process. Even the maintenance team is efficient here and has resolved any issues I’ve had since I’ve moved in. Couldn’t be happier with my decisio…

We moved into one of their properties on 12/15/2022. They had made us wait 2 weeks before we could move in because they wanted to make sure the house was clean and everything working. When we moved in the house was dirty, gum stuck on floors, missing light bulbs, the microwave was installed crooked, and cabinet door knobs were only halfway attached. The backyard was covered with about 8” of leaves. We cleaned for days. Attached are just a few of the pics we took on move-in day. We moved out on 6/10/25 and this company is charging us for some of these same damages.

Heath came out and fixed my fence today. He was very helpful during the process and very efficient. Thank you for your help, Heath!

Maintenance for bathroom sink Quick and efficient fix for leak

honestly, the most shady company to do business with. charging me for utilities, even though I have utilities in my name set to start for the day I moved in sent them proof and they’re still charging me even tried to set up automatic payments with their system. They didn’t even try to pull the information and still charging me late fees, so they’re just cash grabbing. Not to mention, you can see daylight in between the window and the wall and clearly see how the windows are not installed properly and they have still yet to fix that and that’s going on almost a month. It has been problem after…

Heath was very kind and did a fantastic job!

We've been with Open House going on 7 months and it has been great. Exceptional customer service! I was able to meet Heath during a maintenance issue and he took care of it right away with a smile!

Heath came to fix the garbage disposal and was in and out within 10 minutes. Truly a professional with outstanding customer service and a smile to top it off. Seems like a great guy. Thanks Heath

Heath Elliot is the shining star at Open House. He is polite and professional. Heath is the only person I’ve actually been able to reach on the phone at Open House. He is prompt to answering your calls. His work is done with excellence. Thank you Heath for your great maintenance work!

I had a great experience with maintenance through Open House Fort Worth. After submitting a ticket, they reached out quickly to schedule an appointment. Heath came out and did a fantastic job—he fixed my toilet seat and a loose shower head efficiently. While he was here, I also mentioned a closet rod that had come off the wall (something I noticed after submitting the ticket), and he kindly took care of that too. He was quick, polite, professional, and super helpful. Really appreciated the great service!

I lived in a property here for a year. I would not do business with this company again. Multiple "mistakes" on their end that would have cost us a fair amount of money if we hadn't been on top of it. At move out they attempted to overcharge us, and after a long back and forth finally did us a "courtesy" by not charging us for a mistake on their end.

I would not recommend this company. From not installing our oven for multiple days after we’ve moved in, the house having bugs all over on the night we moved in, to them attempting to overcharge us at move out, because of a mistake they made and giving us the “courtesy” of waiving it, I would not do business with them again.

I submitted a maintenance request for my rental home, and Heath responded promptly. He quickly assessed the issue. Heath also ensured our other maintenence issues would get resolved.I had an outstanding experience with his service, and Open House Texas is fortunate to have such a dedicated worker!

I submitted a work order for some plumbing and hot water issues, and Heath came within a few days and fixed the problems so quick! He is respectful and has great customer service!! For any future work orders, I’m requesting Heath every time!!

Super quick to come out and fix up our fence that needed repair! Thank yall.

I recently submitted a maintenance request for my rental home, and Heath responded promptly. He quickly assessed the situation and determined that we needed a new oven. Within just a few days, Heath ensured we had the new oven and personally returned to install it efficiently and professionally. I had an outstanding experience with his service, and Open House Texas is fortunate to have such a dedicated worker!

Had an issue with the electronic lock on our front door and received immediate response upon submitting a service request. Heath came out to our house and resolved the issue within an hour. He was friendly and provided some helpful advice regarding the locks.

We were having a difficult time finding a house with how competitive the market it and Elsie made sure to help us every step of the way, sending us so many houses and answering all of our questions as we navigated renting a new home. She was phenomenal and the process to apply and get approved through open house was seamless. The quality of the homes is also amazing, my husband and I were impressed to see how well OHPM takes care of thier rental homes!

When our dishwasher broke, open house’s maintenance worker Mr. Elliot was fast, friendly, and knowledgeable in fixing the issue!

Everyone was great! The process was fast & I love my new home.

Idk where to begin on how this company come up with every excuse to keep from giving you your security deposit. Let see where can I begin. We stayed in the house for 5 years, my husband and I rented carpet cleaners and kept the carpet cleaned as best as we could be everyone knows after 5 years of wear and tear that carpet needs to be changed, but NO they say we were responsible for the upkeep of the carpet. They also charged for every light bulb for every light fixture. They charged for the surfacing of a bath tub after they cheaply resurfaced the bathtub rather than replacing the tub and hol…

UPDATED REVIEW: Nichole is working with my family on getting the issues resolved. Has been the most helpful out of everyone we spoke too.

I don’t think I could give this company a star rating low enough. It was a HORRIBLE experience renting from them. They tried telling me that Air Conditioning is not an essential service in Houston TX, and said to deal with the fact that I was paying $350/month on electric bills during the summer to just set my thermostat to 79°. Also tried charging me for maintenance trips out to the house. Also overcharged me on MULTIPLE occasions hoping I wouldn’t notice. There is nothing redeeming about this company, I would highly recommend not renting a house that is under their management.

We are really enjoying the house. Even though it’s an old house, it needs some work and maintenance. Luckily for us, whenever we placed a maintenance request, they always acknowledged it and handled it right away. They are very friendly and professional. I strongly believe as a tenant you are supposed to take care of the house as it is your own.

We had a maintenance man named Heath come today!! Absolutely splendid. He did everything and was super friendly and nice. We will be requesting him for any issues in the future as well!

Heath Elliott has come to our home a few times to fix some things and he has done an amazing job every time. He’s efficient, so kind, and does quality work. I highly recommend his service!

We've loved working with Open House especially when it comes to their contractors for getting any work orders taken care of! We've had the pleasure of having Heath come out several times to fix a few things and he's always very quick, great at communicating and keeping us updated, and you can tell how much he cares about his work. I'll request him every time we need work done!

Everything was smooth. Works have been perfect If I could reach my leasing agents when I needed to. I have to wait on chat messages that can at times take days to get a response. It's frustrating when needing an urgent answer or instructions. Other than that, the general instructions provided and ease of access with self guided tours, was great. I enjoyed the experience and will recommend. Love my new home! Also a big thanks to Sergio who assisted me more than anyone.

I’ve had a great experience renting through Open House Texas. They are responsive, professional, and incredibly thorough in managing the property. Anytime I’ve had a question or maintenance request, they’ve handled it quickly and efficiently. The property was always clean, well-maintained, and presentable, when I was viewing it, even up into the time I received my keys. They have made my home a great place to live. It’s clear they genuinely care about their tenants and the quality of their rentals. I highly recommend them to anyone looking for a hassle-free renting experience!

The property I just moved into is nice and the price is somewhat fair. That's about all the positives I have. This company is terrible to deal with. They never answer the phone. Never return phone calls. They take a while to respond to emails. The over seas call center they use is never helpful, they always say just email. None of the properties this company has uses a front door key. The have a smart lock that they control and give you a code to get into the house. We will see how this goes but I'm not to hopeful I'll have any reason to come back and improve this review.

Love love love our new home. We moved in around Xmas and have been just as happy with the services as we are with the home and neighborhood. I’ve had to make three service calls regarding repairs and they were handled ASAP, even with one being right after New Year’s. Every service technician is kind and feels like you have a buddy over fixing something! Heath is was my favorite! He did a great job on the drywall patch and was quick too! Whatever problems you have with their property, they will take care of you and the place you call home!

Easy process and quick turnaround. UPDATE: Just had an issue with my oven and they sent Hudson out to take care of it. He was a consummate professional and very kind to my family. Did the work quickly and efficiently.

The employees from open house management are amazing. My husband and I have not had any issues. Thank you all for making my move in process a breeze two years ago.

Just wanted to leave a little thank you for maintenance man Heath. He has come out 3-5 times over the two years we've been living here. Each time he is professional, respectful, and diligent. Before he leave he always gives little reminders on things we can do to keep things working such as change the batteries on door lock. Also he actually cleans up behind himself after he finishes fixing up something.

My experience with Open House has been great. I would highly recommend this rental property to anyone.

Cesar is absolutely amazing! He came to my house and took care of some things we needed help with and took the time to explain everything thoroughly. He is an asset to the company and they are lucky to have him. Thank you Cesar!

Fast and easy leasing process

Great communication, repairs are made on time. No complaints!

*Edit 2.0 after many many emails and requests for FULL refund, they finally agreed to return the remaining balance, so changing my review to 3 stars. . When I moved out, I was very happy with the way my move out was handled. Now, this was only because I thought I got great customer service. Nothing against the rep who helped me, I felt like the company was sneaky to add charges after I moved out and could not access their portal. Edit: I left a great review, BEFORE they returned my deposit. That was a mistake. I was never late on rent always early and I left the home in much better shape than …

Our experience with Open House during our stay in one of their rental homes was overall very positive. The lease approval process was straightforward, with no complications. They accepted my ESA letter without hesitation, which was greatly appreciated. The home itself was in excellent condition when we moved in. While there was a bit of construction dust and debris left over from some recent work, it wasn’t a big deal and didn’t detract from the overall cleanliness of the home. Their maintenance team, while a bit slow to respond at times, did a good job addressing any issues we reported. The …

Highly recommend! I submitted a work order and almost immediately Open House called and scheduled someone to come out next day. Heath got assigned to the work order and I could not recommend anyone more. He was thorough and extremely helpful. Not only did he resolve the issue but went out of his way to educate me. I normally feel on edge having maintenance in my home but Heath made me feel at ease while very quickly resolving the issue. I also really appreciate him verifying that the issue was truly resolved before leaving.

Fast service very quick to response for repairs or any issue with the rental property.

We had rats in the attic and walls of our rental property. We contacted Open House and they responded almost immediately and sent someone out. Chris was ultimately sent out to repair holes in the attic and house and to put out bait…so far so good. He was nice, he looked around and listened to our concerns and addressed them. We’re still keeping an eye out for issues.

Heath the handy man was superb in being efficient and also overall very courteous. Fixed our plumbing problem and also fixed a couple of things that weren’t even required for his work order.

Outstanding maintenance service provided by Heath. Told me exactly what he was going to do, when he was going to it and then DID IT, exactly as he said he would. Can't ask for more than that.

This Texas rental management property has been doing really well since we have moved into our new home. They communicate well with us and manage everything to get done in a timely matter. The only reason why I do not give a five star rating is due to the fact that when we moved into the property, it was in November and unfortunately the heater for the home was not working and forced me and my family to spend money out of our own pocket to buy electrical heaters. I would have thought that the management company would ensure that everything was properly functioning in the home prior to new tenan…

Whenever we need service and maintenance, Open House is quick to send someone! I can ask for a request and 9/10, I get service the following day. Heath is quick and efficient with his service every time. Polite and handy!

Heath is amazing! He went above and beyond to explain more than my work order was for.

I need my gutters fixed on my home, they started coming down when it was raining. I put in my service request and Heath Elliot came on this morning fixed in no time. Also my back gate was messed up o don’t know how but he also got it back working. Thanks Heath

The maintenance team at OpenHouse did an excellent job resolving a few issues that I had with the property. The repairs were completed and done in a professional and expeditious manner. Special thanks to Alex and Courtney for their diligence in making sure that what needed to be done was completed to my satisfaction. That said, all of the OpenHouse team did a great job and were highly responsive. I would recommend OpenHouse enthusiastically. Dr. Joel Kuperman, DOM (Tenant) Arlington, Texas

They are really responsive and no hassle. Some issues with AC in winter and summer. I've adjusted with fans and heaters. But for most part, been good for 3 years.

I have not had any issues with them. The maintenance issue are always taken care of in a timely manner depending on what the issue might be.

From a renter (2022-2024): So far, my experience has been good. Any work orders are taken care of pretty quickly. The only issue I’ve had is that they don’t have an emergency maintenance phone number and we needed it. It’s not a big deal unless it is. Otherwise, I would definitely rent with them again.

The sign up to get into a rental is a bit lengthy, but once you are in, they mostly respond rather quickly on requests. Stephanie was the representative that handled my move out, she really put them over the top. She was so helpful and made the move out process as painless as she could (and we all know how much fun moving is ..) She is an asset to Open House Texas-Houston area

I kept my house in incredible condition and was an amazing tenant. Upon move out they are charging me for things that were as is when I moved into this house which I shared photos with times and dates. They are just playing a money game of how much can we get from her until she will just shut up. They took some money off but still are ignoring the fact that they are charging me for things that I am NOT responsible for. I spent SO much money on that yard I was given to in terrible condition. Charging me for any of it is absurd. I was so disappointed with this company. You can tell they just wan…

Cynthia Ramirez was very helpful and walked us through the whole process. It was a easy to apply and get everything turned into them 5/19/2026 Update I been living here at one of there properties in Fort Worth and till this day they been very good on maintenance and as well work orders . I never had lived somewhere that take work orders serious . They are highly recommended and one of the best I have dealt with. Great job yall.

Had the main sewer line back up a couple months ago. Property management took a week to respond so we had to hire our own plumber. The sewage back up lead to stains on the walls which we had informed them of and they said a technician would be out to fix the issue. Never had a scheduled time with anyone, they would just show up and expect us to be there with zero prior communication. Finally got someone to agree to come out at a time everyone agreed on and then we get charged for trip fees from the technicians. We sent the management company multiple screenshots of proof that no one told any t…

My brothers & I saw this house on the market. It was so close to home and in the same neighborhood as our sister and nephews. It was the perfect house for us, we fell in love as soon as we saw it. So we reached out to get a tour & we got to do a self guided tour through the house. We fell even more in love with this house. The process was so quick & easy. My brother Ty and myself just started new jobs and the commute has been so easy since moving in. We’ve truly made it a home. I’m so glad we were able to get this house so quickly & easily. We are loving it!

I would be giving five stars, But unfortunately, our interaction with one of the employees did lower the rating our initial Leasing agent was very helpful. We have had a dishwasher be replaced, and the maintenance man was also very helpful heath elliott but when we were attempting to submit our renters insurance initially, Ashley Cox was very standoffish. She was not very helpful and when we try to come up with a resolution, she got aggressive with myself and my wife over email, And it was due to an error on the insurance Companies side thankfully we were able to get it resolved the next day, …

Have only been renting with them for a month, but so far so good. They take care of maintenance issues fairly quickly.

Maintenance man Heath was very helpful and quick and he seemed to really care. I’ve been with Open house going on 3yrs and have had a great experience, they always come through when there is something wrong that needs to be fixed. Thank you Openhouse!

. Sometime you have to double down on repairs that are there responsibility.

Open House has been incredibly helpful and responsive throughout my time here. Stephanie in particular always handle any issues quickly and professionally.

Kyjuana Johnson provided outstanding service—clear, consistent, and professional throughout our lease. Communication was straightforward, with regular updates that kept me informed every step of the way. She handled everything with care and efficiency, making the entire process smooth and stress-free. Highly recommended!

I just signed a lease with Open House Texas Realty. From the start to the end, it was a smooth process. Listing Agent Daniel Dean and Leasing Coordinator Ashley Cox were both very responsive and timely. The moving process can be grueling but they made it easier for me and my family.

Company has been great! Moved in and stayed a year a half! Property was always responsive and resolved issues completely! Property Manager Summer is incredible!

Horrible Experience from Day One My experience with Open House Texas Property Management has been nothing short of a nightmare. From the day I moved in, I encountered issue after issue, all of which were handled with a shocking lack of professionalism and communication. The most egregious problem was the mold infestation that they completely mishandled. Despite multiple requests for proper remediation, they failed to address the issue adequately, putting my family's health at risk. Their response to the situation was slow, dismissive, and, in the end, ineffective. We have been dealing with t…

Where to begin…. Every single work order we’ve ever placed was closed before the problem was fixed. It took at least 5 work orders for one problem to get any kind of response back. I’m pretty sure the office blocked my phone number. The A/C never worked right in the house we rented, averaging 90 degrees most days despite numerous third party maintenance workers coming, taking temperature readings off the walls, and telling Open House that there is a severe problem. Our utility bills were always outrageously high. One maintenance worker fell through the second story floor, causing thousands in …

If you want a stress-free life, stay far away from this company. Dealing with them is like living in hell. They never provide service on time and hide behind their phones, refusing to answer calls. If you’re smart, don’t fall for their offer of a free month’s rent—nothing is truly free in the United States. Avoid this company at all costs.

This is the worst company I’ve ever dealt with. The staff is completely irresponsible, and Teresa, in particular, acts as if she’s always right despite the company’s numerous failings. They provide properties in terrible condition with poor installations and refuse to take responsibility for their mistakes. I strongly advise against using their services.

I strongly advise against doing business with this company under any circumstances. I recently renewed my contract with them, but when my AC unit broke, I reported it at 6:39 AM, and they neglected to provide service until 5 PM. By then, the contractors were no longer available. Despite advertising 24/7 service on their website, the company did not offer a hotel stay or provide a window AC unit. They failed to resolve the issue entirely. Adding to the frustration, whenever I called for an update, they ignored my calls and did not respond. Furthermore, I experienced a water leak in one of the …

The work order was resolved in less than 24 hours! Very nice and responsive!

A perspective: It’s Texas. It’s the middle of the summer. And our AC unit stops working. The house gets up to 90° and it’s not like we can drop $600 on portable AC units. They can’t get a contractor out to our house for 5 days. When they do they can't fix it and say we need a brand new unit. The contractor tells the leasing office. Do we hear anything from the office? No. Do we know when we’ll have AC? No. Are we being compensated in any way? Of course not. We definitely won’t be renting with this company again if we can help it. Absolutely disgusting.

Run far far away from this company I wish I could give zero stars. This place will swindle you so bad. It’s absolutely ridiculous. The move-in process was a joke. I could never reach anyone over the phone. My realtor sent several emails just to get someone and they still refused to call us and they continued emailing the whole time. The house had major foundation issues. The house was splitting where the kitchen was and it continued to get worse. The foundation issues were so bad that there was A hole underneath the house. They send maintenance people to your home That don’t correctly fix what…

They have had outstanding tenant communication during our move in process! They even accommodated an early move in for us and have been very easy to work with. Very happy we landed with an awesome team - there’s nothing worse than having horrible landlords or property managers. Thanks guys!

This is a long review, but please, listen to the one-star reviews when we say this company is an absolute nightmare to work with and should not be in business. If you can avoid it, DO NOT LEASE with this company and stop giving your money to these terrible overseas investors. Don’t be fooled by the fake 5-star reviews. Look at Yelp and BBB for hundreds more one-star reviews and terrible experiences with this company. Dealing with Open House was a headache from the very start. We applied for a home on a Friday, and were not told until the following Wednesday that we were not the only applicati…

Been satisfied with putting a service request they are reaching out same day or no later then the next day and coming out and resolving any issues I have. They have been nice and very helpful and I am satisfied

For those of you that had a positive experience renting from these people I need to know how. This has been by far the worst renting experience I’ve ever had.

The move in experience was good. Maintenance requests have been handled quickly so far. Signed a 24 month lease… we will see how my review goes at the end of it.

My central air went out 06/02/24. 06/14/24 the first technician came out. And there were 4 more technicians there after. They had to keep coming out because they could never get in contact with open house to approve the work order. It was finally repaired 06/28/24 5 separate dates I had to sit at home off of work. In addition the home reached an internal temp of 101 I cannot and my kids cannot live that way. So we went to a hotel (more money) Because of this I cannot make rent. I applied for some one time rent help through my county. And was denied ONLY because open house refused to complete…

I’m usually not the one to write a review; but I have to give credit where credit is due. I’ve been renting from OpenhousePM for 2years now. In the past I’ve ran into problems when it came to customer service. This time around I worked with Amber Ramon. I’ve had such a positive experience with Amber. No matter when I call or what I call about. She’s always positive and always willing to help even if it’s not a part of her duties. I can tell she really takes her job serious. Thanks Amber

They are efficient, communicative and over all friendly when signing leases, moving in and verifying information. If you are a responsible renter- I definitely recommend

Customer service has improved greatly. Work orders are addressed promptly and when I call the office number someone picks up. I also receive follow up calls and email communication. This is incredibly better than when I first signed my lease at the tail end of COVID and getting ahold of someone was next to impossible. I’m happy to see this improvement and I’m happy and content with management.

The initial rental was a bit confusing, but the house is amazing and one maintenance request went so smoothly!!

I regret leasing from this property management company due to numerous issues we have encountered during our tenancy. The most significant problem has been the ongoing issues with the AC unit. Despite clear communication about the contractor's recommendations for necessary replacements to resolve leaks from the vents and light fixtures, the AC issues remain unresolved. Our AC unit is struggling to cool our home in temperatures exceeding 90 degrees. Based on my experience, I would not recommend leasing from this company.

The application process was a bit confusing and required a bunch of hoop jumping, but once approved our experience has been very good. Responsive on maintenance issues and any questions we have had have been answered quickly. We are in the Dallas area, so the experience at other branches may differ

The worst rental company I’ve ever worked with. Had to jump through loops just to get the house, finally got it and we’ve had nothing but problems ever since. First, they never authorized us to pay our rent online, causing us to have to drive to walmart every time to make a payment, not the worst, but just annoying. This month rolls around and the Walmart money center said there were no charges to our account, leaving us with really no way to pay our rent on time which caused a late fee. Whatever, it’s $50, not the end of the world. Called the company and received no answer. Okay cool, called …

Given the situation I am experiencing, I report with terrible service. I have had a week without a/c at home as a result of the bad weather in recent weeks. I reported the failure of the a/c to opem house and they only give excuses and excuses. I have no words to describe the lack of awareness on the part of the staff that works there. I have a baby at home and I told them that I urgently need to repair the a/c for my baby and they only excuse themselves by saying that they are reviewing my request, I don't know if what they are waiting for to approve the repair is that my baby is in the hospi…

Quick response to all service requests

Very quick and easy and everything is done electronically. Maybe im old school but my only complaint is I wish there was more interaction with a real person. Having a person assigned to you that you could go directly to for questions would have been nice. Other than that, it was an easy process ***update*** I changed my review from a 4 ⭐️ to a 5 ⭐️. I have been renting for almost a month now. There may not be any interactions with a physical person but any time I have an issue they are on top of it. All of my service requests have been addressed within 24 hours. They have been great

I leased a property with this folks for two years and would recommend them if you’re looking for a rental home. Professional and reasonable people.

They have been quick to respond for any maintenance needs. They were very nice to me when I was wanting to rent. I would recommend them and live at one of their homes again.

Dean was super helpful and for me amazingly timely. I was in a crunch to make a decision fast and was a nuisance for a few days but he was always patient and helped me. Same for the entire team at Open House. Signed my lease yesterday and am super excited. Thanks everyone.

This is the first property management company that I've worked with that has been so prompt and responsive from the application process to move in. Also a first to have someone come and clean prior to move in, vacuum carpets etc. There was a small hiccup the day of move in but the emergency maintenance line jumped on the issue and had a tech there within hours of speaking to someone. Super pleased with how everything has gone so far.

Renters beware, do your due diligence before renting with these people, if you do not mind being treated like trash then by all means, rent with them, they treat renters like trash no matter how long you have been in their property or how good a tenant you were, specifically Lakeisha Sims who mouths off at renters as if she’s doing you a favor, no human feeling whatsoever, claims to be a senior account manager but has no human management skills whatsoever.

I have been renting through Open House for almost 3 years. I have never had any problems with the staff responding to questions, service requests, etc. It is nice to have people that understand when you have issues and help you to resolve them.

Very well maintained house. Fast response. Good communication. No issues with move in. I hope it all stays going well.

I've lived in one of these properties for over 3 years now and we love it. Our work order requests are responded to within 24 hours and the annual rent increase is expected, but I feel that it's in line with the market. We've worked with Charmelle McCall and Arnita Session who have both been great and responsive. The only con I'll say is that when we first moved in, there were still a fair number of things that needed repair, but again, we put in those work orders and they're really responsive to that. I think we live in an older house, which has been nicely remodeled as far as 'looks', but we…

Everything was done in a professional manner. I did have trouble making a payment via the bill pay method at a local vendor and that was an inconvenience but that did not really have anything to do with the staff. If you pay attention to the emails they send they give step by step instructions on what you need to do once approved.

**RENTERS BEWARE** I had experienced some of the worst communication with this company. I had a service issue on the property with Drainage that they took numerous months to fix. This allowed the backyard to turn into a swamp, I have two service animals whom I had to continue to bathe due to the sheer amount of water and mud that was in the back yard. The issue went unresolved for months. I opened the original ticket on 2/11/24 and did not get a "resolution" until 4/12/24. The representative that I was told to speak with numerous times was a "KJ" whom I had to call around 6-7 times, and she …

The process using Open House was smooth and easy. The instructions are clear and well written to follow. The only thing I wish is that they followed the move in date you requested, but I guess it all works out. They give you a move in date. The house was completely clean. Looking forward to this year.

It’s been great dealing with Open House. They’re fair and responsive. Arnita, my point of contact has been very professional and courteous.

This company has been a great lessor from the beginning. They have properly taken care of the grounds here before we moved in and have been very quick in responding to our maintenance requests. The application process was also quick and expectations on their end and ours were communicated clearly. If you find a property with Open House, you won’t be disappointed with them. Very good landlord.

Unbelievably terrible support. My wife and I moved out Dec 31st and still have not received a move out statement or our deposit back. They sent us an incorrect move out statement and our property manager said she would be sending us an updated version. Have never received anything and now cannot get ahold of anyone. RUN FOR YOUR LIFE!

I beg of you, please avoid these folks!! Look elsewhere and I promise any experience would be better than this property management company Notable highlights: Not accredited by the BBB due to high volume of complaints, high turnover at the company, and if you read other reviews, you will see a pattern of folks not getting their security deposit back/or paying additional fees. Photos won’t help you, as I moved in 2021 and was told after they kept a portion of my deposit that they expect it to resemble the photo they sent over 4/9/24 from 2019. Ummm, excuse me, Cameron Worman, assistant propert…

Please DO NOT do business with this company. I had to change my 5-star review after renting from them from multiple years, paying rent on time, and keeping the property in great condition. Once I moved out, they sent my security deposit deductions and allotted 3 days for me to respond (the third day landed on a Saturday - very much showing bad-faith intentions). I provided my responses within the timeframe, and they completely ghosted me. Still trying to get my money after sending multiple emails, and calling and leaving multiple messages for the past several weeks. They are completely ignorin…

I have never wrote a review because that’s not what I do but this company is absolutely ridiculous. I would never in a million years recommend renting from them or doing any type of business what so ever. They do not care at all about their tenants wether you never have had a late payment never had any trouble or nothing they don’t care. First time renting from them I got into a home for a 1 year lease cause that’s the max they let you rent for. That’s a first red flag there. We get in the house my son moves schools we like the area all is well. lease is almost up and not only will they not re…

muy buen servicio. sometes el pedido hoy y al otro dia un trabajador te contacta para reparar lo que necesitas

I just moved in and have had just some small things that needed attention and the maintenance have been really good at coming and taking care of what needs to be done in a timely manner.

There was black mold found in our rental and was not remedied according to proper procedure. They made no action to properly test and quarantine the area and instead wiped it with bleach and covered the area back up. This company is gaslighting tenants and does not care about their health and well-being. Would rate ZERO stars if i could.

Everything was okay for 1.5 years, then move out time came. We left the rental property in better condition than we found it. They decided to charge us for things that were wrong/not working/installed incorrectly before we ever moved in. They will nickel and dime you and make up issues in order to keep your security deposit. Don't walk, RUN in the opposite direction. Check their BBB reviews. You will never be able to reach anyone over the phone. They must treat their employees the exact way they treat their ex tenants, the turn over is like a revolving door. Every time you send an email, you g…

There's apparently a lot of turnover. However, they continue to be responsive and take care of any requests I have. I would definitely recommend them if you're looking for a solid property management firm.

Extremely disappointed with the service from Open house PM Despite our efforts to renew our lease, the renewal team has been unresponsive to our emails and calls for several weeks. As a result, we've been left in limbo regarding our lease status. Communication and responsiveness are severely lacking, making it difficult to trust this company for future business. Address is 1614 Woodhaven CT UPD: The problem was resolved after my visit to the company's office

Update 4/2/2024 - I have been contacted by management at OHG TX and they have offered to rectify the situation. It appears as though Kyle's behavior was not approved of by OHG overall. Since Kyle was the first major issue I've had as a tenant of OHG and they responded promptly to the few maintenance requests I've needed to put in, I've updated the review from 1 to 4 stars. Original review below: Acquisitions manager willing to lie directly to tenants. Asked if they could work with me on terminating my lease early without penalties when they notified me the rental I'm in was being sold to a …

I’m very disappointed in this company. Immediately after I moved in maybe 2-3 days in the ac/ heater went off. It had to be serviced. My kids and I were left in the freezing weather with no heater. Eventually issue after issue arose. Leaks in the roof several times in different rooms, the patio caved in creating a huge hole, the roof in the garage caved in not once but twice ! The toilet seat was loose upon moving in and I was charged on my move out. The pipe under the restroom sink popped off causing a leak in which I could not use until it was fixed of course. I never once received an apol…

Fast and great maintenance!

Quick in response and repair.

Open house Texas got us into our new home quickly and efficiently. Application process was a breeze.

When it comes to getting your security deposit back, they just don't respond to your emails. Go with another landlord if possible. They have a high turnover rate and only respond when you are interested in renting from them.

I am a tenant trying to move out. I gave them a heads up with plenty of time in advance. It's my final month and it's suppose to be prorated but it's not. I've tried to contact someone in my area for a week but no one is answering phone calls or emails. Tried the contact on the website, they said they don't have the contact info for the property management here in Dallas either. I'm confused on how they wouldn't have that information to one of their locations. Everything else was fine until this point, but it doesn't have to be this difficult.

Open House made things easy from lease agreement to the move in.

Open House made the rental process run smoothly. Any questions were answered within a reasonable amount of time and everything was explained in great detail.

<Update on 6/3/24> I asked a work order and the guy didn't finished the work completely. He replaced some light bulb that I didn't ask and Openhouse charged me $145 about the replacement. I sent the emails and explained what happend exactly but the property manager didn't accept and ignored the following emails that I sent. So I called 5 times to the office and the a woman answered she would sent the note to the property manager but I didn't get any response so far for 2 months. Oh my god! They stole my money in an unfair way! Who controls the company?? ----------------------------------------…

Muy buena experiencia para encontrar casa donde vivir. Y trámites muy rápidos y efectivos. Dios les bendiga

Working with Open House has been so seamless. They are always so helpful. Any concerns are handled swiftly and without hesitation. Been leasing with them for 3 years and never had any issues.

I like having this management company. It is a relief to be taken care of when help is née.

The process was very streamlined. The only critique I would have is I love being able to get all my questions out speaking to someone one on one. A lot of the communication was through email but they did get back promptly. Overall we are extremely happy with the care put into the property. We have recently gotten out of a negative experience renting from an independent owner and then comfort of going with a company that holds its tenants and themselves as a company accountable is a safety net for me.

I’ve been with open house since May 2023, and so far so good. I’ll plan on sticking around for a while until I become a homeowner.

I think we left the carpets 100 times better than the previous tenants who lived here before us. When we moved in, it looked like the carpets were not cleaned very well. So, hopefully this helps us get our deposit back! Other than that, open house has been nice!

Experience has actually been quite good so far. We rent a house and any issues we've had have been addressed in a good and timely manner. Pleasantly surprised having previously been apt renters and not knowing exactly what to expect renting a house.

We had a great experience with Open House Texas Realty. The team was responsive and attentive before, during and after the move-in. Everything was professionally organized. Maintenance request have been actioned promptly. Very happy with our decision to rent a house with Open House.

Quick response on service tickets.

The repairs were made in a timely fashion and the tech and the representatives were very professional.

I’ve been using open house for a year. I just spoke with you my lease. They are good to repair things when you put request in.

We are truly enjoying our home! Open house has been great with any issues we have had. We look forward to continuing to rent this property and working with you in the coming years. Thank you!

Moved in November and have had a few booboos with the home but the management company has been super quick and great at responding to maintenance request to quickly resolve it!

Excellent property management services. Communications and customer service are very good.

They have been very responsive to any/all needs.

Open House helped me get in the perfect home. Their application process was straight forward and their qualifications aren't super complex like most companies I was approved within a few days and move in process was very easy I would recommend open house to anyone thats looking for a quality affordable home.

Pretty good landlords honestly. They respond quickly to maintenance requests, but come with a lot of the red tape issues of any corporate landlord. Their online tenant portal is straightforward, and they respond relatively quickly to maintenance requests and questions. I also appreciate that they ask whether we’re satisfied after a maintenance request and will come back out if not. Those little steps matter! Keep in mind EVERYTHING is through that portal though, we’ve never actually met anyone from open house. If you have an emergency outside business hours, good luck getting a hold of someo…

They are very quick on responding and sending vendors when something needs to get fixed. My husband and I have been with them a couple years now and just renewed because we like it!

Despite a few hiccups at move in, our experience with Open House TX has been great. They are very responsive (email is your friend) and any maintenance issues we've had were resolved quickly.

My family and I have just moved in and anything we needed help with was addressed immediately.

I decided to re-new my third one year lease because of how I so enjoy the house, the neighborhood and it's very close to most stores, restaurants and yet, it is still out in the countryside. I was disappointed that my rent was going up again for the second time, even though I see dozens of lease houses around me are being evicted because they simply can't afford the rent. This renewal increase is going to make it difficult, but I expect to come into some big money starting in January 2024. Open House lease management are always ready to quickly respond to the occasional electrical, A/C, or cut…

I’m giving a 5 star rating because Daniel Dean, the local leasing agent for Houston, TX went above and beyond his duties to help fix and issue I was having. I truly appreciate Daniel for taking time out of his day to help coordinate and resolve the issue with my rescreening. I hope you get a bonus cause you deserve it! Thanks again 😊

Daniel Dean was awesome! He is very knowledgeable and answers any questions in a very timely manner.

easy process. I just wish communication was via phone vs email; However, their homes tend to be clean, beautiful and in nice neighborhoods.

Daniel Dean is the man! When we couldn’t get into our home on move in date he took care of us!

This is a great company to deal with. Chase made sure that all of my questions and concerns were answered. Thanks Open House! Highly recommend.

I'm so upset with them right now we moved into a nice house that has become a disaster. We haven't even been in the house a year and have had multiple problems with the plumbing. We even got charged for something that we didn't cause, and now we have more problems again. Just from washing dishes...and was supposedly fixed....I'm at my wits end, I cannot move as I'm pregnant and we have a two yr lease. So we are just going to have to reach out to other resources to see if the company will fix this issue....esp since there have been plummer's saying the pipes need to be replaced. Tired of my fl…

I have only been in Houston for the last couple of years, moved from St. Louis, and I have had terrible experiences with reality companies. From horrible customer service down to poorly managed properties. However, Open House Group was the game changer. I had the privilege of working with Daniel Dean, who was exceptional! He contacted me right away, instead of sending several emails back and forth, provided tailored options of properties that fit my criteria instead of sending a bunch of listings like most representatives have done, all of the properties were up to date and looked HGTV ready …

My family and I just moved into one of the listed property in Richmond TX 3 days ago not only do we love the house but also appreciate the help from Daniel Dean from the first day we went for showing till we got our keys.The move in coordinator Cameron thank you also Thank y'all for your great service.

Maintenance is very fast and responsive, Lakeisha is always fast and responsive with any inquiries I have as well. They only missed a star because of the approval process took a little longer than I would’ve liked. Aside from that everything has been smooth.

UPDATE: Had to deal with our property manager today, and the experience could have been better. It feels like my concerns were brushed off and not taken seriously. As a renter, I think the issue could have been resolved better. It doesn't ever feel good to be told "to bad, that's how it's always been done" when the process could clearly be improved. OLD REVIEW: So far, so good. This company has been easy to work with and very responsive. We've only been working with them for one month, but hopefully, my current experience is indicative of the next eleven months.

I would have given 5 stars but I had a big issue upon moving in. I had a water leak, that was brought to attention before I moved in that was not looked into but ended up turning into a massive water bill that I ended up having to pay for. It was supposed to be taken care of by the Atlanta office and never was. Other than that, I must say they are very timely on repairs, the place I chose was very nice and well kept. Overall its been a good experience with Open House...My only other issue is communication, my son just recently passed and I needed a little time to pay my rent due to me have …

All I WANNA SAY IS MR.HEATH IS THE GREATEST EVERYTIME SOMETHING NEEDS TO BE REPAIRED IN MY HOME ILL BE SURE TO REQUEST HIM HE HAS GREAT CUSTOMER SERVICE SKILLS GREAT COMMUNICATION AND WILL GO ABOVE AND BEYOND TO GET THE JOB DONE AND PERFORMS GREAT WORK ETHICS!!! THANKS SO MUCH AGAIN MR.HEATH FOR BEING SO NICE AND KIND AND PERFORMING A GREAT JOB AT MY HOME !!

Our family has always owned our own home, but we have recently moved into an Open House Rental - proving to be a great decision! Not only is Open House attentive to all needs, they are also very patient in walking our family through this new process. They are speedy and informative with every request and response. We couldn't ask for a better management company! Thank you Open House Texas!

My experience with OH has been good, they usually take care of the orders I place in their portal and they do a great follow up, with the rare exception of a couple of times where they delayed in taking care of the situation. But in general, I would say that they are doing a good job. I would give them 4.5 stars! This an updated review on 06/14/2024 In general, I'm still happy with the service Open House offers, nobody is perfect, and there have been only a couple of minor glitches in a period of 14 months. Like for instance they sent someone to to fix a small leak on the roof a few weeks aft…

I’ve had a great experience with open house property management in the last two years , thank you so much !

They answered all the questions I had when applying and made the move in process so easy.

Hey I really want to express my appreciation for open house. Ever since I’ve been with them they provided excellent customer service all around. I had some issues with my house and I tell you the maintenance man Heath Elliot I mean this guy did a spectacular job he went above and beyond .Most importantly his customer service is just as great as his work. I highly recommended open house. Update 12/4/24 still the best property in town. Great customer service and they care about there tenants. And No it’s not a fake review it’s genuine. Update. Open house has still been soo good to my family a…

Quick responses to all issues, comfortable business to be with for your home.

Always a smooth process. With moving in, paying rent, maitenence and renewal. Been a renter with them for more than 3 years.

Open House made the application and moving process a breeze. All the properties of theirs we visited were very well maintained. As we went through the application and completing our move in tasks, the property manager was very prompt with his responses which made all of the difference. Thank you Open House Texas for making this move one of the easiest moves we've made!

I have been in this rental property for 6 1/2 months, and I’ve had to call for issues or repairs at least once or twice a month. They respond promptly, the vendors they use to fill request issues have been professional. I have an outstanding request that has not been filled, but hopefully this will resolved soon. 5/7/24- it’s been 1 yr since I’ve been in this rental unit, and I am still pleased with the response and quick turnaround on almost all of my request. The client portal is easy to access and use. They send out the contractors to assess my concerns and then send someone to start the …

They are very quick to response to maintenance requests and any questions you have about your rental

This place is awesome what ever problems I have had they fix I put order in an boom they come out the next day an fix they are awesome 👌

Absolutely never rent from this property management company. They are impossible to get on the phone. Lakeisha is truly one of the rudest people I have ever come across. They lied about entering the home when we were still in the process of moving out. We had a jar of change that probably held between 2-3 hundred dollars. It was gone when we returned to get the last of our things and let the cleaning crew in. We know that they had someone there because we fully transferred and disconnected the Centerpoint service on February 28th. Those dummies had the nerve issue a Centerpoint charge b…

Muy buen servicio, siempre responden a las inquietudes.

Great response time and fast communication

*Update. 60 days since we moved out. Owed a full deposit back, and have yet to receive it. They tried to bill us for alleged damages of $400, 30+ days after move out, which we provided evidence against the claims for. We were told the full refund would be given back 20 days ago. Now they are stating they didn't have our forwarding address after giving it to them 3 times, and haven't processed the check yet. Very crooked company full of employees that obviously do not care. It's against the law and our contract to hold our funds this long. Communication with this company is horrible. It's bee…

This has to be the worse company ever! Ashley Cow is an horrible leasing coordinator . Communication is trash and she don’t know what she is doing. She asked for me to send her copies of policies sent it over still no code to property. Today is my move in day and I have no code for the house I paid for. Must I remind you guys I have movers that has my things sitting on the truck and I’m paying them 100 hour and I can’t even get inside the home I paid for. This is ridiculous. Pick another company!

If I could give 0 stars I would. This company does not care about helping you. Multiple times I have had issues or just needed one simple answer. When I would email they won't answer at all or wont answer for days and days. When you try to call the local numbers they provide along with the email addresses it sends you to a call center in India and all they can say is we can give you their direct email. Even if on rare rare rare occasions you actually get someone in the city your calling for you get their voice mail and no one returns their calls. You get an email finally and it directs you to …

We have been really pleasantly surprised by this company. When we were searching for rentals we had some issues communicating with Open House. They never answered our or our realtor's emails. However as soon as we signed the contract with them they have been super responsive and very helpful. Anytime we've oi a maintenance issue they send someone to fix it very quickly. It's the best experience with a property management company I've ever had.

From the application procces, to looking at the house to signing to maintaince requests, Open House is responisive, professional and timely. The portal is really helpful and user friendly. Great rental company!

Moved into the house earlier this year. Have not had any major problems and a little problems that we may have had were attended to immediately. Very strong support from property management.

Had a great experience, and looking forward to moving in. They were very prompt with my application and responsive. Made moving in super easy with my busy schedule.

Worst company I've ever had to deal with. Everyone there is stuck up and entitled. As you can see with the other reviews. I've been renting my house (which they took over after so I got stuck) Over 4 years and $80,000 spent on rent. Through covid and everything. Refusing and delaying work orders. Worst part is. My company changed it pay policy, which I notified them immediately. I get paid once a month. Around the 7th. Had near perfect pay history (covid was hard) now we pay our rent when I'm finally paid. Refused to move out due date. Sends threating emails and letters to our house. And cha…

Wonderful property management company! They are very kind and responsive, and all maintenance requests are acknowledged and completed within 2-3 days. We haven’t had a bad experience over the past 10 months we’ve been renting and look forward to another 2 years! Edit: Dropping my review down to 2 stars. This property management company was great until I signed a lease for 2 more years. Suddenly everything in this house starts breaking, almost like they only have everything patched up enough to last a year 🤔 The office staff are nice enough to deal with, however half the time they are hiring t…

We were locked out of our home, and we were helped within a matter of hours.

Overall if I need something fixed they are very responsive. The only issue we had was when we first applied and got approved. There was lack of communication we had water and a/c problems and somehow it got overlooked, but once they were made aware they moved quickly to resolve the issue. The only issue we do have is that if something needs to be fixed in the rental someone has to be home and therefore if you do not work from home it would mean you have to miss work.

Very responsive to any repair requests that I have had. Very impressed with this company.

We initally thought this company was fine UNTIL we moved out. They sent an email detailing what they were going to charge us for and said "write us back if you want to dispute". I wrote them back that SAME day because their charges were astronomical and surpassed our security deposit of $1800 by $900 additional dollars they wanted to charge. They never responded to my email. Month by month went by and I kept reaching out and recieved ZERO responses from anyone trying to come to any kind of agreement. Instead 6 months later (today) I recieved a call from COLLECTIONS for the $900. This company d…

Our leasing experience has been great! Communication was prompt, and the process was way easier than we ever expected it to be. Maintenance has been easy to schedule and they responded and fixed our problem quickly.