Principal Management Group of North Texas Reviews

Associa financial statements are inaccurate and require close review for accuracy. I would not recommend this management group.

The operational standards of this management company are highly unprofessional. Official mailings sent to homeowners are structured poorly, closely resembling unsolicited junk mail, which leaves essential association information unclear and disorganized. Furthermore, their financial administration has proven unreliable, with notable inaccuracies in accounting practices and homeowner records. ​Additionally, there is a distinct lack of diligence regarding property boundaries and administrative consistency. Multiple homeowners have received notices demanding maintenance on areas that are actually…

Our HOA has had a very positive experience working with Associa. The level of professionalism, communication, and support provided by their team has been excellent. Our Community Manager is very responsive, knowledgeable, and proactive in addressing homeowner concerns and keeping the community informed. The Property Inspector is thorough and consistent, helping ensure community standards are maintained fairly and professionally. What stands out most is their commitment to customer service and their willingness to work with both the Board and homeowners to find solutions. Managing a community…

Truly enjoy working with Monika. She is very professional, knowledgeable and extremely responsive. Could not ask for a better partner to manage our HOA.

Kanika managed to get the basic repairs to my townhouse that two previous property managers failed to get done.

Absolutely terrible company. Every year I have to fight something with them because they are money hungry and deceitful. Make sure this company is not your HOA if you are looking for a home to buy, they are terrible and will basically try to steal from you. My most recent incident with them was receiving a certified mail letter that cost them six dollars to send, only to tell me that my grass is overgrown and I have to pay $25 because I didn’t respond to the previous letters they sent. They did NOT send previous letters. The only letter I received was a six dollar one today. The picture where …

Valuable Home Owner information provided.

I wish I could give negative stars. This “management” (and I use that term as loosely as can be) company has no communication among its employees and departments. They have been billing us for utilities on a property we sold almost nine months ago. Utilities for dates that are clearly AFTER we sold the property. They actually owe US money for an overpayment yet they continue to send bills for months after we sold the property. We’ve called. We’ve emailed. We’ve gotten assurance after assurance that it’s taken care of. But every month, like clockwork, they continue to send us bills for someone …

I have called about 4 times and asked them to change the owner's name. For some reason they don't seem to want to do it. The deed shows my name as well as the appraisal district. I asked questions about how to register license plates etc.. and they just ignore the request.

It’s been HORRIBLE & GUT WRENCHING experience dealing with principle management group. I find them absolutely careless, irresponsible and non-empathetic to community members and property owners like me. Every experience and interaction I have had with them has left a bad taste and regret in me that I have to deal with such people regarding my property …

If have zero, I will give them. They updated the address of quarterly assessments without any notice. Since I set up auto pay. We missed one payment. They changed $25 late fee, $25 handling charge, $1.44 late interest, $49.90 initial letter. Total is $101.34. The quarterly assessment fee is $96. Is this right? This is ridiculous. And the customer service is very bad. Waiting for a long time to get people to answer the phone. And they can’t resolve the issue and told you have to let specialist to handle, they will call you. Then never called back. Don’t know what service they provide, except c…

WARNING!!I Please read recommendations to protect yourself.I would give them 0 stars if possible. NOT helpful. Impossible to correct a zip code that they had correct for 10 years, but now is incorrect. Do NOT pay by any method other than credit card. That is the only way you can get your money back if they credit the wrong account. WARNING!!!!!

Principal Management Group (PMG) fails to follow the governing documents of the communities which contract with PMG for management. PMG alleges violations that lack support in the governing documents of the communities and refuse to engage in dialogue regarding the same. They are, in my view, untrustworthy, incompetent, and a waste of HOA funds.

The on-site team at the Woodcreek Fate HOA office leave much to be desired. Its truly an unfortunate reality when the HOA company that has the responsibility of maintaining your neighborhood is represented by individuals who sincerely do not care enough to respect the homeowners of said neighborhood.

Terrible management company. They send you notifications of property violations they want you to fix 7-10 days after the date posted so you’re unable to fix it in the requested timeline before you receive a fee. Archaic service using paper mail vs email or an app. I love our neighborhood but one of the biggest cons is our HOA and will be a reason we consider leaving. Be careful when you’re buying a home to not have an HOA managed by a this group.

I had questions about our payment history, I spoke to Michelle and she was very helpful. I asked for a record of our account and she emailed me the information that I requested very quickly. Thank you, Melinda

Bethany B. has done a great job working with our HOA and going above and beyond to help make our HOA the best. We appreciate you!!!

Avoided direct question regarding status of community park.

I own multiple properties and have dealt with various HOAs, but this one is the worst I’ve ever encountered.

Poor response to a serious situation we are having in our housing addition. Seems nobody wants to take preventive measures and authorities keep pointing the fingers at each other claiming it’s not their responsibility. I pay dues yearly and expect more from HOA than to take dues and sit on their butt.

I have sent Billpay using my Chase Billpay service before it was received and taken by Associa on March 2024 but the last payment sent on September 2024 before the due October 16 2024 was returned Oct 9 2024 per my bank. They did not cashed/negotiated my bill pay check for some reason now I’m force to go on their TownSq app and pay them electronically having to pay their charges for using a card or check fee. This is so disappointing I made sure when creating the Billpay it included the payee name and my acct number and the info they asked for on the check. They need to make this easy to pay t…

As a property manager representing the homeowners, I really appreciated your speedy and professional services! Keep up the good work!

Leslie was excellent when I was desperately trying to get in touch with customer service. Unfortunately, HOA website had no number to contact, but I had contact number in my contact list from previous contact. Leslie was cool and collective to help me when I was frustrated from talking with my bank, which made me more unhappy from my expectations as a Prime account holder. I had the best experience from Leslie since we bought this property and dealing with HOA, which unfortunately very dismal. HOA has no accountabilities besides taking you monthly fees, which is going up and up without account…

I recently sold my house in an HOA that is currently managed by Principal Management Group. They charged me more than $1,400 as the sum various fees, although I didn’t owe the HOA anything! That’s on top of the $550 I had to pay the HOA itself simply to close my account! Stay away from this management company if you can!

This company and management group is absolutely the worst! They are unethical, incompetent, and provide the worst customer service. On June 27, I called the Associa management office and left a message requesting an explanation of the various charges on my account. Despite this, no one has returned my calls. On July 8, I received an email from Jake Southall stating, “Please attend the next HOA board meeting for the waiver of fees on your account.” On July 17, my wife and I attended the HOA meeting to inquire about the charges and request that they be waived. When asked any proof to confirm whe…

After selling my condo, I have been waiting for months for a simple refund on my HOA account managed by Associa (aka: Principal Management). I have called countless times to their gait-keeper number with zero results.

Steve Mammen is doing a great job as our property manager at Reflection Bay Condominiums. His attention to detail, guidance, and the promptness in responding to calls, texts, and emails is much appreciated. Thank you, Steve!! Sharon Butler RBC HOA President

Trashity trash trash traaaaash. They only "maintain finances" but randomly charge unauthorized fees. When I came to their office at 4:15p today since no call back for almost 2 weeks about the fees, they were closed even though I called and confirmed earlier they were open til 5p.

Diana Smith is the best association manager that I’ve ever worked with. She is friendly, attentive, quick to return calls, and answer questions. In the past I’ve felt like getting a return phone call was a huge ask that was a lot of trouble. Thank you Diana for your help!

This company and Management Group is the absolute worst! They are terrible, I literally hate them so much! They keep charging me hundreds of dollars saying that they recently took over the HOA management for my home and they duplicated the charges that I was already charged & ALREADY PAID to the previous company that was doing the HOA! They sent me a bill in March, charging me for all the way from October of 2023; are these people literally insane? So I reached out to them immediately when I received the mail in march, inquiring about this situation and how it could be that they transitioned …

Anyone who deals with Principal Management Group should escalate all of their inquiries, needs, or questions to Michelle Reynolds. She is seemingly the only one that understands proper client communication and truly acts efficiently in getting things done. I am sad to admit that the only time while dealing with PMG that didn’t result in frustration was when Michelle would come and rescue the situation. I am incredibly grateful of escalating my issues to Michelle as she is kind, efficient, and truly cared about resolving our issues. The rest of the PMG team and leadership should model Michelle’…

The principal management is awesome having April do all she does is amazing . Thank you for all you do .

If I could rate them a zero I would!! There’s been tremendous amounts of rain pour which has caused my grass to grow rapidly due to fertilization as well. HOA sent me a fine stating I’m out of compliance with keeping my lawn manicured. I get my lawn cut every 1-2 weeks depending on growth and of course they stalk the neighborhood during the time my grass has grown prior to my scheduled maintenance. I have spoken to someone and she was unable to assist in the matter, she had to defer to another person and after speaking with that person I requested a hearing and they have yet to oblige. They la…

Too many notices from HOA without considering the weather, for example, failure to mow the grass in time due to raining and wet lawn. Hopefully it won't give the homeowner a lot of work to explain a lot of details.

I had several community trees that had gotten way out of control over 17-plus years prohibiting grass growth on my property, allowing squirrels access to the top of my house and causing several issues on my property. April at Associa saw to it that the trees were pruned and cut back and solved the problem in a big way. Nice job and many, many thanks to her and Associa/Principal Management Group!

This 5-star review is primarily due to our HOA rep with Principal Management, Diana Smith. Diana stepped in when our initial rep went out on maternity leave. She very quickly learned what was needed by our association and made some critical recommendations to our board which we adopted. She has been extremely prompt in responding to the board and homeowners when we have had issues or questions, and very responsive in resolving each issue as they have arisen. Principal Management was also very helpful in reducing our insurance premiums using their brokerage services. Primarily based on the serv…

We have been very pleased with Diana's service to the Country Lane HOA.

Diana Smith has given excellent service as a community manager for our condominium. She is always courteous and professional, even under adverse conditions, and is extremely knowledgeable in the property management field!

The HOA meeting was very informative and homeowners were able to engage in meaningful conversation.

It has been an absolute pleasure working with Associa Management Group. Thank you for keeping my biggest investment beautiful.

Wow I can’t even say one nice thing. I have no idea what this HOA does and honestly think they pocket some of the money they collect from homeowners. There is no Audit done (which I understand is not required but strongly recommended.) I have never had any transparency since we moved into our neighborhood and getting anything from them is a hassle yet when it comes to patents to them they are quick and swift to deliver fines.

I went before the board today and was very impressed with their inclusiveness and willingness to listen to my complaint. I will find out their decision soon. My advice is to use the resources available to us and get on the agenda to be heard. Only 3 stars because I am awaiting the decision of the board.

Worst HOA I have ever dealt with. Impossible to speak to someone online or over the phone. They only communicate with you when they want to fine you for something (like healthy bushes appearing dead because it is the end of winter)!

Unethical and deceptive business practices. Collecting “handling fees” every single month with no basis, and without listening to the homeowners’ complaints about a failed payment collection system (bug in TownSquare app) resulting in months of abusive late fees.

The worst management company , instead of solving home owners issue they only try to suck the money of home owners . Even though knowing their pay checks come from home owners money .

I would like thank our community manager, Alexis Crabb and Principal Management Group, for all that they do for our neighborhood. Greg Yearsley, Hills at Firewheel HOA

DO NOT I repeat DO NOT hire this company to manage your HOA. They are ridiculously hard to get a hold of. And they try to scam you out of more money by adding fees to your yearly HOA dues. We pay $380 for absolutely nothing out here. I sent a check well before the 31st of January and now they want $93 more dollars of handling, processing and late fees. I DON'T THINK SO. Oh and this is the 2nd year they are trying to get away with it. As soon as we the homeowners can out vote the builder this company is FIRED!

I like the lifestyle director- she's very creative & I love the events within the HOA!!

It's great to have a Management Company that actually looks out for the best result for both the neighborhood and the neighbors individually .

We mow our lawn every two weeks and they still give violations.There is something seriously wron with their inspector, i wish they at least send a color picture with violations.

I appreciate the immediate responses from management. It reveals efficiency.

I had several issues and feel we are getting them worked out.

Andre Scholtz is our property manager here at Fairwater. Andre has been outstanding. He is responsive and extremely knowledgeable. He has helped us with questions or when we needed guidance. We very much appreciate the personal touch and sincere interest in maintaining our community (day after day!) at the highest level.

This organization is very disorganized and unresponsive. I have been trying to discuss on outstanding issue since late May, and as of Dec 29 2023 I still have not received any resolution from this company.

Do not do business with this company! Go anywhere else. They don’t understand how a phone works. Neither did they send any information to me as a new owner at a property supposedly manage. They do not respond to emails on their own app. Do not use this company! They deserve a -5star rating!

Customer service for homeowners is nonexistent. I have been trying for more than 2 weeks to contact the HOA Manager for my community. I have questions regarding the timely processing of quarterly payments, which seem to be a recurring problem. Five tickets have been opened by the receptionist, but all have been closed with no call back from anyone. So on Oct 27 I used their townsq app to create a request asking to speak to my manager by name. It's now been 12 days and still no call back.

This is to commend Patricia Pineda. What a wonderful, professional attention she gave to question and my request for my HOA issue. Kuddos to her !

PMF-NTX has not delivered. Disillusionment is all that has been served to our Condo Community. It's quite disheartening...

Andre has been very helpful and instrumental in resolving my issue with the HoA board. He listened to the homeowner’s problem and conveyed the difficulty I faced to the board. The issue got resolved peacefully. I really like his approach, he is very professional and sincere in helping my problem.

Absolute nightmare trying to get my money back from Principal Management Group. They were quick to charge me a $700 move-out fee in December, but they also illegally withdrew a January payment from my account after I left. For five straight months, I have called them monthly. Every time, a new representative promises the check is in the mail and that they will follow up. It’s now May—no check, no calls, no emails, just constant stalling and incompetence. If you want a management company that actually communicates and doesn't hold your money hostage, look elsewhere.

I had the pleasure of speaking with our new community manager Kanika Gurley in March regarding the lawn and trees situation in our community. Kanika was very pleasant to speak with and listened to everything I was saying.

I wish I had an option to give negative stars. No requests are ever answered, despite filling out all the correct paperwork. However they love to add charges to your account. That they can manage to contact people for.

We’ve only been under the property management for a few months and I’ve gotten much more fixed and address than I have in YEARS! Amanda has been nice and prompt whenever I call or email!

Thank you for responding to my latest message about gate remote. Waiting to hear from gate prople

Rachael Carmichael does an exceptional job! She’s very well informed and is happy to share her knowledge. She’s approachable, kind and friendly. She has an even temperament and communicates very well. Its an honor having her here to help all of us. In a word, she is “loved” by the residents 🌺

I have been reaching out for over 2 months to get a statement of the bill with no success by phone and email. I'm not sure what is going on or why a statement hasn't been sent out.

I am calling, writing requests on thier app, they are opening the requests and closing them without contacting me and addressing the issue. And as a response to my post, they offered me to contact them again...

The Heather Glen Administration. Is really bad adm. they don’t have micro and macro management skills, lack of communication between customers service, Adrian Labrada and Marca Ray they are good to implement charges and fees on 24 hours but when you request to implement solving problems process they taking days and still waiting my to solving and is already more than 15 days

What a terrible experience! The first representative that I talked with was extremely rude and very insensitive. She was a Terr listener and when I expressed concerns with her answers she became very angry and hung up on me. I called right back and the next representative I talked to was extremely helpful and dug deeper to aid me in understanding my situation. Also, you have no second level support quickly available to the residents. Which is completely unacceptable! I don’t remember either representative’s name but I hope that you record the conversation, thus you can retrieve it that way. Th…

Thanks Patricia Pineda for your prompt response and action on the request we placed on my account. Thanks for the prompt response!!

Same old story, you get a fluffy feel good at first, then crickets.

I had left a negative review on here and was outreached. I am happy to say my issue was quickly resolved. The Property Management was very nice and worked with me over issue. I am happy to leave a positive review now.

So I lost my pool keys and the Principal MGT group has done nothing but send the same email over and over to fill out a pool form and pay for the keys , which I did three days ago. The worst customer service I have ever had. You cannot speak with anyone its all done online, if you want to talk to someone you have to put in a request? the worst experience I have ever had.

I received notice that I need to have the garage door repainted in the original color. But rather than tell me specifically what that color is I have to go to a portal to request the info. When I get a response it says to look it up on the portal or contact Kelly Moore paint. You make it extremely difficult and frustrating to comply. This is not excellent service. It is not service at all.

Without a doubt the worst property management group I have ever been around. I have requested multiple call backs, and never received a call. When I call their office I am routed to an overseas call center, and told there is no direct number to their office. I recently complained about not receiving a call back by email, the response (almost a week later) was that a response was deemed “counter productive” and “unnecessary,” and that is why they did not respond. I’m amazed they are in business with their poor customer service skills. Thankfully the call center is very friendly.

Lifestyle Director Shunda Willians has continually written great articles in the Woodcreek, Fate enews. They are very interesting and most of all informative to our residents. Thank you Shunda!!!

The most difficult HOA to deal with! You can never get them on the phone and when you do, they can't answer any questions. I would hesitate to buy in the future if I had to deal with this HOA management.

Honestly this management company is terrible. You can never get ahold of anyone when needed. The parking at this complex is awful, people living here using up the visitor spots taking up all spaces so no visitors can park and the management doesn’t do anything about it. I would recommend not renting from this place due to lack of communication, lack of transparency, and lack of understanding.

Woodcreek HOA previous general manager, Ms Chelsea is the best, all her staffs are professional and kindness, a true caring residents . Respond and solved immediately. Always answer the call and not answering machine. She was no longer with this HOA. Thanks God. The rest of wonderful teams still remained. Mr. Brandon. I believe now He is the manager . He is super kindness, patience, wonderful personality plus professional. I am so glad This woodcreek HOA finally has a true wonderful caring of residents. Listening what do we need and paying 100% attention to us. Not pressuring. Super comfo…