PURE Property Management of Texas Reviews

0 stars for the entire maintenance process. 0 stars for having to deal with a call center to get an emergency done. 00000 for the lady named Andra at the 800 number for emergency maintenance! 5 stars for Marthy who actually helped when I asked questions! My house is flooding from the toilet so fecal matter is flowing everywhere. The lady I spoke to was ANDRA and she was NOT helpful at ALL!! She decided to hang up on me while address my concerns about fecal matter being all over my bathrooms and none of the toilets or showers work and she decided to hang up on me! I will make a formal complai…

After a few months we got on the same page. I have changed my review from 1 star to 5 star. Thank you for working hard. Property owners beware….. The staff is very nice but they don’t execute. As an owner I expect basic and things and it does not happen. The branch manager ‘Ariel’ does not call you back about issues. Quotes for a basic make ready is over 10k ‘paint,spackle, and clean’. Work is not completed and you are expected to pay more to get it finished. I spoke to divisonal manager hoping things get better but nothing happened. Maybe it is time to file complaints with the TREC. If y…

Working with PURE has been an easy going process. I do not live close to their offices but communicating with Jane over the phone was an excellent experience. She was able to answer our questions fairly quickly and did not hesitate to help us one bit. Her customer service skills were great! I am looking forward to working with PURE over the next year regarding our lease.

Spoke with Armando on a Friday and he was supposed to send the paperwork for the value of my property but never did, and we had an appointment on Monday at 10am for him to check out the property but the guys cell phone is off and he never showed up. These people don’t seem responsible enough to manage a property.

I want the world to know just how incredible my Charmaine is! She is so kind and concerned about what concerns us. From day one she responded to my calls and answered all the questions we had. I was very impressed with her. Being a property manager myself I understand what is involved in these processes. Great job!

Robin and Mandy are incredible and help us with all of my property management needs. Would recommend them to anyone!

I am relatively new to property rental so as you can imagine I had a lot of doubts as to what should be my next steps. I have to say that so far my experience with Pure has been a great one, Elizabeth Moreno has made sure of that. She’s very patient when explaining things, but she’s also straight to the point which I really appreciate in situations like these. I will be recommending PURE to all my colleagues that are interested in property rental.

I have owned rental property for many years and have had my properties managed by different companies and different managers trying to find one that I felt worked in my best interests. It's been a journey, but I finally found Katie Hartley and I won't be searching anymore! Katie is, by far, the best manager I have ever worked with! She's not only knowledgeable, but she listens to my concerns and I always feel that she puts me and my property's best interests above all else! Even if there's an issue, she's quick to respond and thorough, so I never have to question or doubt her guidance! It…

Working with the team at Frontline has been fantastic. Being an investor I was able to get all my questions answered and Janette Hampton is very knowledgeable in the Property Management field. I would recommend them to anyone.

The only reason I am giving it a 3 star is because of Elizabeth, the representative who we spoke with during the move in process. The application process was great. Elizabeth explained everything. Then we moved in, all things changed. We were left without a working range (oven) for 11 days. The management was aware of our situation. Instead, we suffered buying food out for 11 days even on Memorial Day weekend. We have a 7 & 8 year old child. I have sent multiple emails and text messages requesting compensation on our rent. No response. I needed to pay rent today before I was charged a la…

I am giving PURE property a one star rating as we had constant lack of communication during the year we stayed at their Irving property. If I could give zero, I would. When we did receive a call, it was always from a different number or member of the team (as if they were trying to confuse us). Multiple random numbers were used. We would have to call and call and call.. or email or text whichever number we could find that we thought they were using. Angela was extremely rude about us trying to get a mold problem fixed that never was. Keep in mind I was pregnant and then we had the baby there u…

The service was horrible from the very start to the end. It was extremely difficult getting in touch with anyone to view the property. That should’ve been the first sign. After much effort we finally viewed the property and ended up signing a lease. During the year and a half that we lived there, the A/C went out in the summer and the heater went out in the winter. Both issues took a couple of weeks to be resolved with little communication. The roof was damaged and leaking for several months before any repairs were made. Last but not least, they withheld $560 of my security deposit after I mov…

Just moved in with my kids to a townhome in Irving with Pure, it’s been an absolute nightmare. The AC does not work, at all. Then, first morning there I turned on the master shower and my downstairs literally started raining. The entire downstairs. NO ONE has come by and done anything about it at all. They absolutely do not care. I have never experienced anything like this in my life. I’m very close to calling the city and a lawyer for having my three children in that house with no AC.

Joyce with Pure Property Management of Texas was extremely helpful and accommodating with me changing my move in date and explaining how the payment process works.

Joyce assisted me with my new lease getting into my apartment. Everything went smoothly and timely. She helped make a stressful situation go without delays and kept me informed and updated throughout the process. I highly recommend working with her if you have the opportunity. Im sure you will appreciate her professionalism as much as I have. Pure Property Management is fortunate to have her work for them.

Joyce was incredibly helpful and very attentive throughout the whole process of finding a new place to call mine. 🙏🏻 If you need someone who knows her stuff, give her a call!

I am writing five stars. I’ve been on the property for roughly 8 years and experienced a lot of change by far pure property management has been great. I contacted them and had the pleasure of working with Miss Joyce. She is great and responds in a timely manner while assisting Miss Angela if you’re looking to live on one of the properties managed by them, trust the experience and process.

Dianne was Very professional and quick with getting me processed and approved ! Also ran into a small issue which was quickly resolved !!! So ready to move into our new house .Definitely recommend ;:

Horrible horrible experience. The property I rented was under Tamara ( property manager ) after we moved out she did not reach out, not picking our calls, and she blocked my number. They still have to give our money back . Very horrible company managed by bad staff . I would never recommend them.

Garbage service. NONE of the property managers ever answer. They tell you about issues once it’s a MAJOR issue. My current property manager is Tamara. You’ve been warned about this company. Stay far away.

I was happy with how Pure Property management works.their service of approval are first hand,within two days the screening and background check was complete. I was anxious until I got a message for approval from Ms.Joyce. She was nice, kind and helpful with the information. Thank you Joyce and Pure Property for working late to ensure service delivery. On a different day....... After we signed the lease and paid all the dues, we were supposed to move in on 15th which we didn't. I reached out to Joyce again,and explained my case. she was able to change my lease, and my move in date to 24th and s…

Horrible service. When I moved in, it was under a different property management company. But once they got bought out from pure, none of my service request would get done in a timely manner. Then when I moved out they charged me way over for everything in the home. So I asked for an itemized list and never got a single one. They gave me a refund for $100 but put it on the service page and had no way to receive it. So I would call the office and eventually they just stopped answering me and never gave me and itemized list or my money back! DO NOT RENT THROUGH THEM!

I’ve debated posting this, but after enduring months of unacceptable living conditions, I feel it’s necessary to warn others. I have lived in this property for six years, and what I’ve experienced since February is beyond a pest problem—it is a full-blown infestation. Mice have overrun my home, eating through walls and leaving holes throughout the property. There is also mold on the ceiling, making the environment not only uncomfortable but unsafe. As a single mother of two, this has been an indescribable hardship. My teenage son has had to remove mice from traps because I suffer full-blown a…

SLUMLORDS. On Dec 13th, 2025 The upstairs apartment starting leaking in to mine over the bathtub. Only Pure can help and not the complex I live in bc this is a private condo. No one came out to see about it for several days. NO FANS, NOTHING. Patched a hole (see photo, crappy job) and my concerns were about the black mold possibility. Man stated they did not give me permission to fix anything else. Now it is Dec 29th. Tub is clogged, standing water in the dishwasher and after several attempts to reach out to them....NOTHING. My next step is to get someone from Code Violations to come because w…

I have lived in my apartment for about 5 years. Ever since they switched to "pure property" I have had a ton of issues getting anything taken care of properly. I had a small leak in my kitchen that kept getting an unexplained cancelation on their end for the maintenance request. The guy working for them at that time (John) argued with me about the actual need for repair. They waited until water was pouring out from my ceiling about a year later to finally send someone to properly check and that is when it was determined a repair must be done and then also remediation would be needed because t…

Terrible Experience. Joyce Roda was clueless. After misunderstanding my communication about pets and an ESA letter, she attempted to cancel my application before clarifying. I asked to speak to her boss. After realizing her mistake, I believe Joyce just directed my to another phone number for her to circumvent her boss. Often, when I asked a couple questions, she would only answer one and ignore the other. I tried to start laundry on the first day. Somehow the drainage has not been attached behind the washing machine and I flooded the kitchen. I had to take a day off to clean up the mess. …

I would go back to Tricon residential if I wasn't due to have a baby in the next 4 months. Absolutely regret getting with this company! They did the cheapest work on this house, plumbing is TRASH, bathtubs painted so horribly paint is constantly peeling, same with counters in bathroom. Try to clean them and paint rubs right off. Worst part is I have called 3 different times in the past week to talk to property manager and I get some BS excuse about being in a meeting and that they reach back out to me and NOTHING! HAVE been told 3 times id hear from head of maintenance and nothing! They cance…

I am in a property that is managed by PURE, Our air condition has been out since Saturday 8.16.2025. I called the emergency phone number twice this weekend with no response back, Called Monday morning during business hours, finally received a call back-sent vendor out to check the air condition-was told they could not do anything that day due to the unit was frozen, came out today, vendor stated they must get approval from the owner- of the property then find the part. I tried to reach out to PURE property by phone, by email with no response for an update-with no response. Glad it is only 98 …

So far so good. A few kinks but were resolved right away. Andrew is the maintenance person. He is hands on and very, very dependable. Dianne has been very, very reliable and responsive to any questions. Looking forward to making this my home.

Horrible! Lack of communication, a vendor came to our home at 8pm, the property was not properly fixed before they rented it and now my family and I are without a kitchen. They continue to cancel our maintenance requests and have said that we can fix it ourselves. Cant get ahold of anyone at a decent hour and when they do call/text back it's at 11pm. Ready to move and we just got here!

I dealt with 7-10 different property Management companies (two of which denied me and a 3rd swindled me out of a $550 non refundable holding fee and I still haven't gotten my first month rent and security deposit back yet ($3400+) ) but these guys Sylvan And Auben realty were a joy to work with . From the seamless and convenient self tour to the Rep Joyce contacting, guiding and walking me through the whole application and vetting process . They were extremely proffesional and thorough but still made the process so easy for me. I'm confident that I'm leasing with the right company and I hav…

Joyce has been very helpful and communicative in the whole process with getting my new home. Her services were appreciated

I’m so satisfied with my new home and the new adventures for me and my children .. Relocating is never easy but with working with Joyce from pure property management, it has been very much peasant and she is very greatly appreciated for her time and patience helping me and my family relocate from MI to TX Thank you Joyce

I couldn’t be happier with the PURE Property Management team! From viewing the property, to the application process, to being accepted into our new home, Joyce saw my husband and I through it all and made sure it was a seamless, quick, and easy process and kept us informed of where we were at in the process into the evening. Our applications got accepted and approved at 9PM and she still took the time to reach out and let us know herself. Thank you, Joyce, and PURE Property Management for making the first steps of moving stress free!

Joyce at Pure Property Management of Texas made the application and lease signing process quick, smooth, and stress-free. She was responsive, professional, and very helpful. Even before move-in, I feel confident I’m in good hands!

This is rasshan stuart and I had the pleasure of receiving help from JOYCE she helped me every step of the way and the house is perfect thanks to JOYCE

We’re really thankful to Joyce, she was helpful every step of the way in our moving process.., Joyce we really appreciate you!!!

Where to begin? Considering I'd give zero stars if I could, the star is for the maintenance technician. He is amazing (5 second rule) and has helped me out TREMENDOUSLY. He’s seen firsthand how PURE has treated me and has been extremely gracious. Now, on to the people I’ve spoken with (Tamara and Geraldine) two of the most unhelpful and the most rude people I have ever worked with. I have no mailbox key, DID NOT RECEIVE IT UPON MOVE IN and now I’m told I HAVE TO PAY FOR IT, (mind you my property told me VERBATIM PURE is supposed to cover the cost of the key) and to add insult to injury I was a…

The lack of professional communication from this company throughout this entire process has been unacceptable. Their failure to address our concerns during our lease of one of their properties and now the return of our rightfully owed security deposit has been incredibly frustrating. I would strongly advise potential tenants to proceed with extreme caution when dealing with this company.

ATTENTION TO ANY TENANTS ! I’m writing this message to you guys To let you know that if you were interested In any of their properties Don’t be , And I’ll tell you why . While living under pure property management For a year No maintenance request Was fixed Through meld Our bathroom has had Black mold . And we called somebody to come look That person stated that they would be out And never came to our home. You also cannot Reach these people at any time They Send you straight to voicemail And your voicemails do not ever get returned . Also these people are not in their offices until 11 A.m. T…

Gustavo the maintenance coordinator is awesome. He adressed my concerns quickly and made sure I was updated on the status of my maintenance requests. The vendor they chose for my repair provided exceptional work as well.

If you have a fetish for being ignored this is the perfect place to rent from. I’ve called 23 times in the past two days have only talked to someone on the phone once. Thank you pure property management for making me feel like a valued resident. Next time I have maintenance issues I’ll send a carrier pigeon because calling doesn’t work. Or sending an email. You have to hound these people to get a response. I had to call the leasing office just to get a message from the maintenance manager. (Not a call) Horrible experience, can’t wait for the new lease I signed to end in March 2026!

I have waited to update this review until after I received my deposit as I wouldn’t put it past this company to determine the refund amount based on this review. I would not recommend this company. I have given 2 stars because the move in process is quite easy and staff are eager to assist you. The online payment is also convenient. However… They will push you to sign a lease before you are able to do a thorough walkthrough on the property. The availability of staff after the lease has been signed will disappear almost entirely. There will be no direction or prompt to take record of the state …

Pure Property Management has amazing people to assist you in renting a good home for yourself and family. They make the process so easy and help you in anything you get stuck on and at any hour. Charmaine Broce was such a great help in my moving experience from the moment of applying until the moment to receiving the keys to my new home. I’m so greatful for all her help thank you Charmaine!

I received Great service from Jane! She did and Awesome job getting me in my new Home! I would recommend more stars if possible!

I wouldn’t rent this way. Leaving one star is being kind. Roaches heavily infested and I mean heavily. Neighbor very unhygenic and has them which is what is causing the mess. Pure won’t do anything about them. So we are forced to live in this mess with two kids. Literally EVERYTHING in this house is falling apart including the ceiling. The people who lived here before us seem as if they just let a bomb go off inside , it wasn’t even cleaned when we moved in. It was gross. Our dishwashers broke, even the toilet paper roll holders and towel holders are broke. The showers bars in both bathtubs br…

Pure property management bought out Frontline properties a few months ago. And I suddenly get a real estate agent asking for the new potential buyer to look at the home. No warning no 30 day notice nothing. Do better business than this and at least let your tenants know you are selling the home they have lived in for 14 years. I planned on signing another years lease. Now I'm scrambling trying to figure out how to move when I haven't even been told I need to move yet.

I want to thank Ms Deannie Compton who works in front office for Pure/Frontline, Race st. Ft Worth, She is so professional. I have leased from Frontline/Pure Property for 17yrs. Since she has been there, she answers questions, listens to my concerns. She makes you feel that's she's there for you if you don't understand the situation regarding w /maintenance, lease etc. She is a great "ASSET" to Pure/Frontline Property. I appreciate her.. Ms Parker

John delgado's maintenance team was awesome they came out and the last situation got the parts in ASAP and completed the job I'm very satisfied thank you John for your excellent customer service.

Deannie Was so so wonderful she help me with a huge problem that I was having and she came in a fix the problem will fast and was so nice ..Hats off to you Deannie for all you do for the Residents and taken care of a problem in a timely manner we thank you for all you do!!! 💕

Got our AC fixed super quick. Thank you!

Jane was great at getting things set up for me for my lease. No complaints here!

We have been renting a home managed by Pure property for about 6 months now. Move in process was super simple and everyone has been beyond helpful in the few problems we have faced. We recently had a washer hookup valve break and Robin Alexander and John Delgado helped us out the same day! I would highly recommend this company if you are looking for a Rental!

Had issues with our hot water heater and John Delgado was very prompt at getting it fixed. Thank you!!

John Delgado and Marvin were excellent with communication and were able to make my issue a priority. They were both pleasant to work with providing excellent service and always being professional.

John Delgado is great plumber and fixed the issue with no problem. Thanks a lot

Juan Delgado did a great job fixing our leaking toilet. He was super quick and efficient. Thank you!

John Delgado was so helpful when I had a water leak after the freeze. He communicated efficiently and got me the help I needed in a quick manner. I’m very grateful for his help!

We highly recommend Pure Property Management! We see first hand how their customer service is second to none and are prompt and professional when taking care of their resident's maintenance needs.

Pure Property management has been wonderful to work with. Josie, in particular has been extremely helpful! All of my questions and concerns have been addressed in a clear and extremely timely manner. She has been key in my decision to rent from Pure. I hope her employer knows what a valuable asset they have in Ms. Josie!

I would like to say thank you to Charmaine Broce for making this move such a wonderful experience! She definitely went above and beyond in making this happen for my family and myself. We are so happy to be in our home just in time for the Holidays.

Robin Alexander ROCKS! We moved in, in June and the property management company has merged with PURE. Robin is our new contact and she is amazing, easy to get ahold of and handles things very promptly and professionally. My fav part is that she treats you like a person with a life & a family NOT just another task on her list of properties. Thats hard to find and we are grateful!

Kelly Lawless and Pure property have been nothing short of amazing within my 2.5 years with her. Personal and business promp communication and let's not forget about the maintenance team. I love how responsive they are to my requests and push to get them done. Happy tenant here!!!

Adam Acevedo has been our Ac/heater maintenance person and has always gone above and beyond to make sure our system stays at top notch

The maintenance guys are very fast at responding & prompt. If they have to order anything they make sure it's the good stuff🥳😌🙌