RPM Living - Dallas Reviews

I’m dealing with a property that they manage called Gateway East at the Arts District. And I can honestly say this property has poor management they never answer the phone when you call. And it’s going on almost half a year since they was supposed to pay me and never did. I don’t recommend any of there properties.

Communication has been extremely poor and inconsistent, and I’ve experienced an unreasonable delay in receiving my payment. Despite multiple follow-ups, I’ve only been given the runaround with no resolution. As a professional, I expect honesty, transparency, and timely payments, none of which have been provided here.

I ve been giving the run around about money that's owed to me. I have left messages with no response from regional manager. I was told check was mailed out July 11th however, I never received it. The previous conversation I had with Regional manager I informed her to cancel check that purposely was mailed out and re-issue new check here it is allmost Septemberr. This company lacks integrity and is non-professional cares nothing for people just their money! I would avoid this company like the Plague!

This property management company doesn’t even deserve 1 star! If you see a property managed by them DO NOT MOVE THERE! Unfortunately they took over my property and it has been a nightmare. It’s ALWAYS something!!! You have been warned STAY AWAY from RPM!

I wish I could give zero stars worst experience I’ve ever had in a apartment I currently live at parks on walnut… everything about this place is horrible… from my dirty move in apartment… to the lack of communication…. To the unsafe sidewalk to my house… the numerous huge pot holes… the absolutely most disgusting property there is always trash by my patio… everyday I find trash by my patio where is it coming from? The dumpster area is sooo gross there’s no way it’s getting cleaned… and now I get my mailbox key to find out my mailbox does not even lock? I had a package sent to my mailbox that’s…

Trashy environment and super rude staff

Alex was absolutely amazing in helping us prepare for our move in and answer any questions we had. I 100% recommend this place!

Alex is a great help and is always responsive and is super helpful. Very thankful for your help!

This is a great place to live. Office staff is great and friendly, they are a great help and they take care of me with a great pleasure.

I’ve been a resident here for almost 2 years and I really enjoy it! Great staff and always attentive. Anytime I’ve had an issue they’ve been quick to resolve it.

I will never rent in an RPM Living managed apartment again. I tried to reach out before writing this review but no one would reply to me or remedy the situation.

Lived in two RPM properties now! Always my top choice when looking for an apartment. Highly recommend

This is one of the best management groups on all the properties I’ve lived.

Alex is amazing she was so friendly and showed us some AMAZING lofts and units love the community and love the leasing agents here

Alex is very helpful and nice. Whenever I have a issue or a question she helps. Very Very good 👍🏾

I love the atmosphere very comfortable you feel at home.I was even help on the elevator to make to my destination.

My move in at the Heights was awesome! Alex was very helpful and knowledgeable about any questions I had. She’s easy to reach and try her hardest to help with everything!

I came in to tour with Shawntae and she was great! Very knowledgeable and patient with me. I ended up filling out the application and will be moving in soon. Thanks for the great experience Shawntae!!!

Shawntae was extremely helpful throughout the leasing process and got me set up to move in very quickly!

All apartments units have cockroach infestations. They won’t do anything about it no matter what. We have to contact the city

Negligent and incompetent. They overcharge every single month, do not respond to maintenance requests, do not answer the phone and refuse to enforce simple rules such as tenants picking up after their pets.

RPM prioritizes vacation rental companies over actual tenants. You will move into a complex and find you’re surrounded by airbnbs on all sides and above. You’ll be subjected to people throwing luggage around, having parties, stomping around, all day every single day. With no pathway to resolve issues because it’s a new person every few days. Profits over people. Plain and simple.

While I have had troubles with maintenance in the past in low responses and not fulfilling requests, today was completely different! I was amazed by how thorough they were, always polite, and going above and beyond fixing things outside of my request. Hope this continues because it was a great experience!

Unfortunately none of their properties carry maintenance or a maintenance line or any after hours emergency. Which makes dealing with crime and serious health issues a MAJOR problem.

Currently a tenant at Pear ridge apartments. I have now been there for three months, and I am STILL seeing roaches. I even have a recording of one of their staff admitting that pest control will not permanently remove the roaches, and that I would need to purchase additional products myself to resolve the infestation. Keep in mind, we are charged monthly for pest control. Will likely upload to my TikTok. When I first moved in, the situation was so bad that I wanted to break my lease immediately—I saw over 30 roaches. I am in their ‘classic unit,’ which is absolutely not worth $1,400. The show…

I resigned my lease at Luxia Gallery House a month before RPM Living took over. If I would have known that they were taking over I never would have resigned my lease. This property management company is the worst out of the other two property management companies that ran the apt complex I live in. I was concerned about the additional fees that they added to my rent. When I went too talk to them about it, they told me that they haven’t added extra fees to my bill. They told me that the last two management companies didn’t charge us for those supposed fees. If these fees were in my lease agreem…

Wow the automate response almost makes it worse, I honestly believe this place gets satisfaction out of mocking the residents, Reach out to regional manager and vp via phone and email, and heard nothing back. So if you’re gonna automate a response at least don’t lie in it. ⭐️ 1-Star Review – RPM Living / Mustang Station If I could give ZERO stars, I would. RPM Living is hands-down the worst property management company I’ve ever dealt with, and that’s saying something. The fact they’re sitting at a 2.2 rating honestly feels generous after what I’ve experienced at Mustang Station, one of thei…

Currently a tenant at The Celine Complex out in Fort Worth. Management is so unhelpful with them never assisting the tenants. I had a situation the night of NOV. 30 where I was completely locked out of my apartment at 9 o’clock at night in 30 degree weather. I had called emergency maintenance for them to try and get into the apartment, but had no luck getting in. Our only option at that point was hiring a locksmith to break the lock open. I went to the leasing office the morning of the 1st requesting to be reimbursed for the locksmith services, which I think is the minimum the complex should d…

DO NOT LEASE FROM RPM. I wish I checked reviews prior to renting from one of their properties. I have rented from many different management companies, and RPM has the worst customer service that I have ever experienced. They will change your lease without telling you and then fine you for not knowing things were changed. Emails of concern and calls to the district manager are ignored, and the employees that you can talk to will argue with you like teenagers. They also seem to teach their leasing managers to also argue with customers and "win" by any means necessary, even if that means retaliat…

We ran into a lot of issues when we lived in our previous apartment at Remi West but Carolyn H. really went above and beyond to help us! She stayed in contact and her communication and follow through really turned things around for us. In our experience she really is the best thing about RPM.

Staying here for 2 years. Great place. Recommended to all.

Beautiful outdoor space and Maintenance is amazing here. Anyone in the office can and are willing to to help you ! Long time resident

Awesome place to stay with good facilities and good maintenance of the surroundings.

I've been living here for over 3 years. I will say. this management team is wayyyyyy better. 2826L

!!!APARTMENT COMPLEX 4123 CEDAR SPRING !!!MELISA AND RPM LIVING GIVE A TERRIBLE EXPERIENCE!!!!!Previous management had these apartaments under control . They gave us a good experience to live in until just recently the switch in management ruined and turned this place down hill. We decided not to renew . New management Rpm living and their poor management. Melisa to be exact will do literally nothing . You can request maintenance with them and they will just mark it as complete and ignore it. When you go up to the leasing office to actually speak to melisa she will catch a attitude and will ju…

Minor issues to start but Quiet nice property the manager Jose is awesome worked with me and help me get issues handled that was important for me and my family

Alex Alex Alex! She truly makes The Heights of Arlington feel like a community. She go above and beyond. The new manager Rox is just as super, from sending out local resources available, for those affected by the government shutdown. To making sure the gate gets fixed in a timely manner, pool access year round and making sure work orders and done as soon as they can. I’m starting to enjoy my stay more and more, I look forward to another 3 years here!!

Alyssa, Roxanne, and Alex are awesome! I really appreciate how responsive and caring the entire team has been. They acted quickly to address my concerns and made sure my daughter and I are in a comfortable environment. Maintenance requests are always handled promptly, and every time I reach out about an issue, they communicate clearly and take care of it right away. It truly feels good to live somewhere that values its residents and makes us feel at home.

I have been trying to get a hold of someone for the overcharging of my lease for a couple weeks

How is incompetent staff and roach infestations luxury? @Mustang Station Apartments

As a new tenant, there were several hiccups along the journey to get qualified as a renter and the moving process. Without the above and beyond efforts by Cathy and Tony, I would’ve gone elsewhere. In my experience for the last two months, their additional contributions to keeping me satisfied and a happy new tenant. I’ve been incredible. I appreciate them and would recommend the experience to my friends. Thank you, Cathy and Tony.

TLDR; Living at the Broadstone Sora is a miserable experience. You can pay the same amount or less at any other building in Uptown and are guaranteed to have a better experience. Save yourself the misery and go look somewhere else. Elevators Down: The main elevator is constantly down, and it usually takes management 6+ weeks to get it back up and running. All the building traffic is then directed to the freight elevator, increasing wait times. Often, this freight elevator breaks down as well (or isn’t available during a power outage), and stairs are the only option. I feel for the handicapped…

I moved into my new apartment I’m already having issues with billing errors and at this point I’m making a complaint with Attorney general, HUD, Texas Real estate commission and if it gets to the point where I have to go to court I do a have a consumer protection lawyer because they are violating Texas debt collection act

Alex was the sweetest person ever and super helpful! Answered all questions we had :)

I’m a resident at The Hadley Riverside. My lease is up on the 25th. I called to see if my lease could be extended 3 days because where I want to go isn’t available until the 26th. I was told no & after the 25th I would be on month to month at $10,000 prorated. I’m in a 2 bedroom, 2 bath 1200 sq ft apt looking at parking lots. No penthouse views or anything close to being worth $10,000 to even quote as a price. I hate the day they took over from Cortland. RPM ought to be ashamed to not work with residents behind 3 dang days & let me pay extra 3 days on my current rent. I wouldn’t recommend any …

The management group treats us all well here at my property. I’ve been here at Ridgecrest for 3years and absolutely love the community I’m at and my little apartment. The only complaint I have is that I have a growing family and there are not any 3+ bedrooms here 😩. Always room for improvement! 😉

Sheridan Park is a great community. It’s nice & quiet. Front staff is helpful & friendly.

Nice place to live. Gym, swimming pool, dog park, kids park, covered parking , closet outlet.

I reside at Ridgecrest Apts in Denton Texas. From the time I moved in until now, It has been absolutely wonderful. The property is beautiful. My apartment is beautiful and comfortable. It is very peaceful neighborhood. My neighbors are absolutely wonderful. The office staff I couldn’t ask for better. The office staff welcome you with warm smile and they are very knowledgeable and thorough. The maintenance staff I can’t say enough about them. They too are very warm and polite and professional. They’re always willing to help and work very hard to turn my work orders over in a timely manner. I c…

I currently live in a flooded apartment from the Broadstone Sora. It’s been a month since it happened and they refuse to let us out of our lease peacefully. This is a direct decision from RPM’s upper management. We have no blinds and anyone can see directly into our apartment into every room because they had to take all the walls down. We had to hang up curtains with chip clips in our bedroom just to get a small sense of security. I do not recommend living here or working with RPM since they do not care about humans and just want to take our money while asking us to live in a unit with no floo…

New management is on point. Wish you ladies the best of luck. Thank you for looking out for Us your residents. Thank you, Roxanne, Alex, and Alyssa.

from my experience that management has demonstrated a consistent lack of professionalism, focus, and resident-friendly practices.

Alex was very helpful and kind. Answered all my questions and left me with no unanswered questions

Very proud to be apart of the community

I have been a resident since 2000 in the same apartment complex and same unit. This is in response to the email I received from complex manager. The fact is I went into the office that day to show proof that maintenance came in and left paperwork stating that a dishwasher would be ordered and the old unit replaced. While talking about it I pointed at the maintenance guy and immediately he yelled don't point at me, I pointed at him and again he yelled out. I told him that he disrespected my girlfriend twice and do not make it a third time. The maintenance guy then stood up took 2 steps towards…

Good Maintenance Charlie & team

This company is horrible. They are slumlords. They don't care about their properties or the residence.

My husband and I have lived here for a couple of years and recently they hired a new maintenance man, Caleb, and he has been absolutely amazing!! We had our AC go out and he was out there immediately set up a portable unit and by the next day was working on a temporary fix on our unit and by the end of the week had put in hours to make the unit fixed and it’s never been colder in our house! Great guy and worker :)

Can't get in contact with none of the dallas managers when it's an emergency happening. No one answers the phone , email or call you back. So this is why your getting this rating.

Predatory company! Charging Bogus cleaning fees for inhabitable units! Roaches, Rats and Mold! Constant leakes

I live at Lyv Broadway in Carrollton, Texas. When I was on a 10 day vacation, I got a package in the mail that was probably one of the most expensive things I’ve ever ordered in my entire life. When I got back, I couldn’t find it in the mail room. I eventually got an email from the leasing office claiming that the maintenance crew “threw it out because they thought it was the source of an unpleasant smell.” No one contacted me about the package before throwing it out. It is a felony to tamper or destroy somebody’s mail without their permission. They promised to pay for the items as well as se…

RPM living are crooks!! Tried to swindle me out of 1500$ but was too greedy to pay attention to the DATES!!! So after the loss they preceded to hold my deposit for “FEES” these charges were forged including “NEW CARPET” (not an inch of carpet in the entire unit) so i fight that plus the bogus cleaning charge ( i left the pos better than i got it) now its been an entire MONTH! Still no deposit ( just blame the mail being slow) liars Dont rent with this company plus ( They are buying up alot of other complexes and doing this to the tenant be warned!

The management team at Oakwood Crossing Apartments is world-class and the maintenance team is second to none!

Just save yourself from some grief and lies and keep your sanity. Stay away! Let me update, it is 8:00pm on July 31st. It is 88 degrees INSIDE our apartment. I have called numerous times today and this evening with NO RESPONSE, NONE! Have Not spoken to a human being in the office or the maintenance joker on call. Maybe that is a clue why RPM Management is at a 2.1 rating.

My family and I love it here so much. It’s clean, beautiful, there’s a pool and the gym is *chefs kiss*

I have been with RPM Living for a year , What really stands out is their commitment to excellence — whether it’s property management, resident satisfaction, or team collaboration, RPM Living delivers at the highest level. The experience feels seamless, efficient, and genuinely cared for. Also Angel Hernandez is the best , he gave us his undivided attention when we visited the Dallas office!

It wasn't until I left a review that I got a response via review. However I have left many voice messages and emails with NO response. Still have plumbing issues. Being charged 4x's for sewage per month and something that says non utility but no explanation of that fee. which cannot be for outside lights Since my building and several others have no lights including mailbox which poses an extreme danger. And I am still being charged for pest services that I dont receive. Will not put name on list since contracted pest control (Man Vs Pest) put poison in my toaster and no one including the fort …

Beautiful layout. I love the amenities. Staff is very professional and friendly.

Cannot get a hold of anyone at RPM living. The only toilet in my studio has been broken for a while at 2010 west end. Local management doesn’t have the authority to solve this and recommended reaching out to the corporate manager Tiffany Pitts - however, RPM hasn’t been responsive to phone calls or emails. RPM - please move me to a different unit with a functioning toilet. 🙏🏻 It’s tough without one.

Absolutely love RPM Living!

This company is horrible at responding/resolving issues and my experience living at The Heights Of Cityview is a nightmare. Unfortunately, the apartment wasn’t ready to move-in and nothing like the apartment showed during the tour. My key didn’t even work and it took them four attempts to resolve that issue ( I’m still missing a second key because the staff didn’t have time). Also, the pictures are from 4/4/25 the day I received my key and I cried like a baby:( *I’m requesting a replaced stove, dishwasher and fridge! Also, to seal up cracks/holes and repair baseboards!!

RPM Living is a company that deserves a positive review. I enjoy living at their properties because they care. Their employees are respectful, professional, knowledgeable and always go out of their way to meet my needs. Looking for a good property management company? Go with an RPM property.

I am 1000% regretting that I moved into Grayson Ridge the staff has horrible attitudes and deplorable customer service the apartments are extremely overpriced and the way the property is maintained is ridiculous I’ve only been here since august’24 and so far my ceiling is falling in and was reported at move in and still not fixed my smart hub has never been fully functioning i have a crumbling fireplace none of the doors or windows are properly weather stripped i have fire ants coming through the windows I’ve been without hot water or without water completely for multiple consecutive days and …

4110 Fairmount Gate broken, doors to the outside broken so anyone can get in, rent increasing, random charges to monthly rent that weren’t included in the beginning. I miss old management, Greystar come back <3

En el condominio q estoy ustedes eran la administración traje dos familiares los x los cual me gané unos crédito con ustedes y lamentablemente se fueron y no me dejaron ninguna contestación de ellos y ahora lamentablemente nueva manager me los está cobrando como si fuera una deuda atrasada los llamo y nadien me puede ayudar les dejo msj a ustdes y no me responden

Toilets health hazard not fixed for days - management does not check and maintenance ignores calls. Close repair tickets without any response - but management thinks the work was done and never checks. Repeat problem.

Please approve the pending proposal to power wash the garage at the Tides at Midtown Apartments. The garage is absolutely filthy, it’s so disgusting that I want to cancel my lease because of it. The apartment hallways could also use a new paint job, these things can go such a long way for the overall aesthetic of this place. I’m embarrassed to bring friends and family over because of how gross the garage & walkways are. The office ladies at the Tides are also rude, especially Gina. Eva backtracks a lot with information she gives, she’ll tell you one thing today and say she never said it tomorr…

I loved the apartment I lived in until rpm took over and now is a terrible

I see I'm gone have to come up here because they don't return calls or fix situations that needs to be fixed

Even if you’re so nice and forgiving toward their terrible management, they will treat you horribly + ignore you when you try to resolve things amicably. Truly a hazard to society. Edit: it’s funny how I asked for their number and they told me “this isn’t our problem” and here they act like they want to resolve it. There’s a reason y’all have 100+ 1 star reviews and it’s not me. Edit: 6months later and I still don’t have a response. (It’s been two years since I moved out.) They love to pretend!

They contract with United Tows Llc. This is a company that has had a class action lawsuit brought against them. If you're doing business with companies that are being sued that's not a good look. AND having your residents vehicles towed for your own profit is disgusting. Contact me. Let's talk.

Your property Everly is very unprofessional and has been unresponsive to my emails and calls… They have $225 of my money for an application fee and administration fees. Been well over a week Sent numerous email and left numerous vm. Spoke to Tiffany today who told me she would call me back and now it’s past office hours so of course I call and CLOSED……HORRIBLE CUSTOMER SERVICE

I have left a message for RPM today. I will update review with status of response times and outcome. One of their properties that I live at requires us to use a particular company for rental insurance and even when we do everything exactly right they still charge you and don’t respond and keep charging you. Hoping to get this resolved by contacting RPM. It’s fraud technically.

RPM Living bought out the property I live in in September of 2024 and things have gone steeply downhill since. From ignoring maintenance requests to disregarding filed paperwork (so they can charge a monthly fee) to automatically enrolling residents in programs which both have a cost and are wholly unnecessary and making it intentionally difficult to opt out, I am completely dissatisfied with the new management company. I would recommend against living at any property managed by this company to every and every person considering it.

Gateway East Arts District: This community has been nothing short of a nightmare, and the level of unprofessionalism is astounding. I have never dealt with such an unprofessional management team. The manager is the absolute worst and will not even give you the courtesy of a call, even if your door has been kicked in, ceilings are leaking, gates don’t work, and unprofessional management and staff, no matter the issue (all these things are true and real life). The office is aware that my experience living here has been hell. I am forced to live in a home with a mildewed ceiling where water penet…

I have lived here over 20 years. I loved it UNTIL RPM TOOK OVER MANAGEMENT NOTHING BUT PROBLEMS!!! Mail service interrupted for weeks, residents from neighboring properties swarming over to swim, no onsite security, front office NEVER knows anything (except Shon who is frequently out on property, not available), today in middle of week~ no one in office, Thursday, Dec. 5th. DO NOT MOVE here!!!!

They "lost" my forwarding address to send me the refund. They'd only sent in an email mentioning that I'm due a refund from my previous Dallas apartment in October (I moved out in July). It said it can take up to 21 business days for the check to arrive but when I called in mid-November asking about the status, they mentioned not having my forwarding address. Gave it to them, only for 2 more weeks to go by without anything in the mail. Called back, only for them to initially say the check had been voided but I mentioned to the agent that I'd already called them once on the 18th of Oct. Only th…

Tides at Midtown: A Move-In Nightmare My experience moving into Tides at Midtown has been one of the most disappointing and frustrating experiences I’ve had with any housing provider. On November 30, 2024, I moved into what was advertised as a “renovated” unit. Unfortunately, what I received was far from the standard one would expect at this price point. From the moment I entered the unit, it was clear there was no thorough inspection or preparation prior to move-in. Here’s what I encountered: • Broken Dishwasher: Completely inoperable, with no prior notice or plan to fix it. • Hair in Unima…

Towed my car during Thanksgiving even though I have been a resident for 4+ years. Sticker was apparently out of date from when I had temp tags, and management was unwilling to even help me out by calling the tow company to lower the $400+ fee as a courtesy. This place was great under Olympus management, but the new company RPM Living seems very unwilling to work with residents.

Charging $2000+ for an apartment and then claiming you want us to have fresh water but charging $65 for our fridge filter is WILD. ZRS never charged me for a filter when they managed my apartment complex.

Please read all reviews before signing a lease at Ridgecrest in Denton. My experience has been nothing short of frustrating. I've encountered multiple issues that take WEEKS or even a month be addressed, including roaches, rats, leaks, ventilation problems, and plumbing issues. Your maintenance requests are either ignored or half-heartedly completed, often resulting in further damage. The emergency maintenance line was useless when I had a kitchen leak and an A/C outage. Living here offers zero peace of mind. The office staff even leaves fake reviews to mislead potential residents which shows…

Absolutely despicable leasing company that manages apartment complexes into dilapidation and outright foreclosure. When you sign a contract with them, expect for nothing on their end of the contract to be fulfilled. Prompt a search for “Tides Apartments Death” to see just how well your units will be maintained by this corporation. They also believe in sabotaging peoples renter’s histories by actively allowing leasing offices to be as petty to the people who try hold them accountable. Pro-tip: If you struggle to receive adequate and effective maintenance, leasing records, or breakdowns of com…

Jennifer was wonderful in fixing my HVAC thermostat issues. The batteries had died and she came and helped replace them and also taught me how to replace them myself, which types I needed, and recalibrated the thermostat temperature and door sensors. Excellent service and professional approach that went above and beyond.

After 13 months of living in horrible conditions, I was fraudulently charged over $1100 dollars in move out fees- they claimed I left the unit without electricity and charged me several hundred dollars, twice, for it (I had power running until the day after we moved out, which they were notified of), they attempted to charge me rent for the month *after* we moved out (which we notified them of, with no response from the office), cleaning fees of around $200 dollars (we deep cleaned and left nothing behind). After fighting these charges for around a month and a half, we finally got them removed…

Worst maintenance

If I could give less than a 1 star I would. These idiots, 45 days after I moved out, have yet to send me my security deposit. Then when I reached out, they overnight me a phony check that cant even be cashed. I have never in my life been so outraged by the disrespect. Greystar owned my former residence prior to RPM and I never had these issues with them. I am disgusted and have filed a civil suit.

When RPM took over my complex in November 2023, things were fine. I've lived here since April 2020, and had no issues with my rent charges, lease, or living experience. When my lease expired in February 2024, it took FOUR months to get a new lease on file. I signed four leases in March, April, May, AND June, and every month my rent ledger said I was month to month. Finally, in July, the manager was able to get a lease on file (and she made sure to express that she didn't believe that i had signed multiple leases already). August, no issues. Now in September, I am being charged for "vacant uti…

Tides at Midtown is one of the worst apartments I have ever lived in. I’ve never had a pet in my entire lease but they tried to charge me over $500 for a pet violation. The corporate office never responds either.

I am having the absolute worst things happen to me at these apartments the Elise on John West and Buckner in Dallas every month I am being charged additional charges for a vacant electric fee for an apartment that I have been in. I've been in the apartments for seven years I switched apartments in May, my electric was switched as well. Every month I am being charged and electric vacant fee and I sent the Light bill to verify the bill is in my name. It is in the correct apartment number, but each month the manager specifically told me that the system these fees automatically.. She told me that …

If I could rate them 0 stars then I would. I had the absolute worst experience living at one of their properties. There was a little to no parking and my mom is handicapped, so there weren’t really many handicap parking spots available. My car was towed, even though it was registered. Several people rented out apartment units as Airbnbs and no action was taken against that. Everyone When we moved out of our apartment, it took them several months to send an invoice and we were charged over $1500. The amount was very excessive, but we did not get moved out by the move out date so it was expected…

Do not rent from RPM Living. It took me four months to get ahold of human being other than an operator. Karen, the VP of our region, has been USELESS. No apologies, no help, and when I finally got ahold of her, she admitted to laziness, assuming one of her employees, a Kenyah, resolved my problem, instead of following up with me. The only thing she had to say about my property was how ugly it was. There's literally a burned out building in the front from a fire months ago, porches falling off buildings, several buildings shut down by code enforcement for not being safe, I could go. Despicable…

I am extremely disappointed with the cleanliness and management of my apartment complex Tides at Lakewood In Dallas Texas . The trash has not been picked up for the last two weeks and the smell is absolutely unbearable. It seems like nobody cares about the upkeep of this place. On top of that, the office never answers the phone and it's impossible to get a hold of anyone to address these issues. The lack of communication and accountability is unacceptable. Furthermore, the common areas are always littered with dog waste because people do not pick up after their pets. It's disgusting and unsa…

Yet another of MANY nights we have to deal with constant noise from this place (The Ridge on Spring Valley). From morning to the next morning, it's like there is a party just because! It's frustrating because the apartment complex is FULLY aware and does nothing! Like how do you start at 10am and the next morning at 4am, music is still at full blast?! Many have politely asked them to turn it down, to no avail. And I feel bad for the custodians who have to constantly clean up the beer cans and bottles and trash that is left behind and the rearranging of chairs and dog mess. People have left bec…

I have been a resident at One Oak Grove since October 2023. I am extremely disturbed by a recent encounter that has left me feeling uncomfortable and unsafe in my own home. Background: On August 3rd, following a power outage caused by a storm in Dallas, I encountered Cameron in the building. As a mother of a one-year-old who requires specialized food and speech therapy, the day had already been challenging due to the power cut. On my way out, after receiving an email stating that the power would not be restored until the following day, I decided to speak with Cameron about using the clubhouse …

I rented at the Mag and May apartment complex for a year and after moving out, I’m approaching 5 months without my deposit which is nearly 5 times the legal limit of 30 days from move out date. I’ve called and hounded for 5 months for a solution to this problem but it’s been non stop call dodging and deflecting between the property management, the 3rd party IT help desk they call “former resident care”, and the “payment processing department” , which seems to be this entity that thinks it makes sense to supposedly send my check to the Mag and May mailbox for the apartment I formerly lived in i…

I live at one of the properties managed by this company and it is absolutely terrible. I've reached out to the regional manager and got no response. Same when I try to contact my complex office. No one answer phones or emails unless you chase them down like dog. You have better chance winning the lottery. My bathroom ceiling has been leaking for almost 24 hours. This is the second time it's leaked. The emergency number we have doesn't work. No one ever calls back. The gates are all broken and we pay a fee for gates. I'm tired of laying for things that are broken. Tired of using my own property…

Ninetynine44 apts BE CAREFUL !!!My dear friend got her car towed after PAYING for the parking space (plus she pays for 2 other spaces) and nobody has helped with this problem. The office is always closed, the manager has not resolved her issue, her e-mails have not been replied. DO NOT MOVE HERE

I am calling the department of Health for The Ventura Apartments. The dog poop has not been cleaned in about a month and we are paying 20$ a month in common area maintenance. If this is not fixed I’m honestly considering taking this to civil court due to the fact dog poop can spread disease and I have to pass it every day to get to my door. It’s so much it’s even falling on the steps.

They don't care nor will they even fix any issues reported about management. How are you going to send communications about open pool and have it locked? How will you post hours of operation and be closed before the closing time posted?

Terrible management company. My AC has been broken for 9 days and the inside of my apartment is 90 degrees. I ve spent over $500 in hotel charges for 4 days and have had to suffer in my apartment for 5 days now because I can no longer afford to stay in a hotel. A portable AC unit was provided 2 days ago and it's still 90 degrees. I have severe asthma as well as seizures and I have an elderly dog. It's affecting my physical and mental health as well as causing a finical burden. It's uninhabitable and I never receive a call back from this company. This is not the first time this has happened. I…

These are nasty and careless people. They have left us here with no play area for our children, and then the pool is beautiful all fall/winter. Now its 🔥 outside it stay green with slim or piss. They cant seem to get the pump working. There's no chlorine smell or protecting people. All while children, adults or trying to cool off with a swim. It's a gnat infested mosquito pool. I can't blame my neighbors for trying to enjoy what we are paying for. I blame the prosperity of this ownership and staff. I am in the need for assistance in reporting the complex to the news for further assistance. An…

I want to express my horrible experience with RPM Apartment complex Austin Bluff in Dallas TX I have sent the images of the apartments I was assigned to management. I am not pleased I am very disappointed on the way the apartment was turn to me. On top of that I found it very weird that I was not able to see the apartment before I was to sign the lease and after I had to pay, which is very unprofessional and unethical. The apartment clearly has many issues, structural issues including mold on the walls, windows corners including cracks on every corner of the apartment also the odor of the apa…

Awful experience! I was offered an apartment that was unlike the one I toured. The apartment smelled strongly of weed and was still in a state of repair upon move in. I had asked to view the apartment before signing the contract but there was a resident still living there and they refused. A week after the previous tenant moved out I went to see my new home and it was disappointing to say the least. Previously I had only rented homes and so I didn't realize how dodgy apartment contracts could be. I politely asked to terminate the lease since it did not meet the standards of living they had off…

Worse management from the time I have been living at Northwood Heights. The people working at office are never available can never answer the phones. Trash all the way around from management to customer service. So unhappy to be there paying rent for no a/c for more than a month. Infestation of rats and get told it's a city problem.

Hello, On 4/26/2024 I moved into my first apartment. At the time, RPM Living was under management. Same day I moved in, I noticed my bathroom had a leak as well as my AC not working, air filter being filthy, the presence of mold, and my vertical blinds missing 6 pieces. I immediately put in a maintenance request. On 5/7 they started to try and find the source of the leak. They broke three holes in my walls to find it. 5/17 they finally found the source of the leak, after sawing an even bigger hole into my bathroom/shower wall. I made sure to call and follow up and asked to confirm that this…

This company and its employees are incompetent and refuse to help residents. My complex (tides on trinity) has had broken amenities (gym ac and equipment missing, broken security gates, pool closed, etc) for well over a year and they refuse to do anything about it. I tried reaching out to the regional manager since the employees here do nothing but she never returned my call. I tried reaching out to the regional managers boss and same thing. Horrible people and horrible company. AVOID if you can! Response: I would love to discuss this with said managers but guess what? They dont answer the ph…

MAINTENCE IS TRASH, FREAKING FIX MY AC. FIX MY BROKEN BALCONY WHICH WAS BROKEN FROM DAY ONE. THE PUT ABNEW AC IN . IT STARTED LINKING ALL OVER FLOOR IN MY DAUGHTER BATHROOM. THEY CAME IN AND BROKE THE NEW AC UNIT. THEY GAVE US WINDOW UNITS!!! I WILL NOT BE RENEWING MY LEASE NEXT YEAR. THE MANAGER DOES EVERYTHING ON HER OWN.

Horrible place don't rent from them

Moving forward, my current rental has taught me to review any reviews for property management companies. I will say do not rent with this company at all. I feel like everything is done third party and there's money hungry for everything. Unknowingly my boyfriend also is dealing with the same group in San Antonio, and when I helped him move in and saw the maintenance shirts with RPM I told him he was in for one hell of a ride with the company. I do believe the owners buy these apartment complexes. Do horrible renovations to update and the showing units don't really ever look like your actual li…

Decir que es lo peor que le pudo pasar a mi vida le queda pequeño, un desastre como empresa y condominio donde vivo, no te resuelven, no les importa nada solo cobrar y cargar facturas, llamo a esta oficina para reclamo y cuelgan, atienden odiosamente, ni piensen que renovaré el contrato, si no sirven para gerenciar ni atención al público. Por favor dejen el puesto, sin contar que en el complejo donde vivo que es villas on rosemeade eat la manager no hace su trabajo para nada bien, no da la cara y no responde y recurrir a ustedes es igual de terrorífico y ni se le ocurra a nadie reclamar su di…

They suddenly came up with a $278 charge after leaving Radius at the Domain (do not live there by the way). We called and they keep giving us the run around, although these charges are not correct to add up to that much, especially since we left the first day possible and paid our utilities. If the management is replying to this comment, don't give me this excuse of "We're sorry and would love to help." How about you actually remove the charge from the account and you won't have such negative reviews.

When my rent was ajusted they didn't change the payment and i was over paying for 8 months. Now they are giving me the run around and won't give me back my money. The Manger and the people at the office don't EVER EVER answer the phone. Even the Corporate office ingores emails and voice messages. Worst place to rent from. I rather be homeless. P.s I got a lawyer and all my receipts. They should of just gave me my money back...All my money

Ask any apartment you’re looking into moving into who the owners are. If it’s RPM living, run. They do not care about their residents. They only care about money. We had contaminated water from chlorine without any notification from our office, a broken gate, my car was broken into, disgusting lots, managers leaving left and right, and more. I will not be renewing my lease at Windsong ever again! My phone calls and emails are also being ignored as well. Looks like we need to complain to the BBB in order to be heard.

Tides on park lane staff is very rude and management seems to not care about tenants. They will fail to notify you when a repair is needing to be done. I have been without power for over 5 hours due to having my electric panel replaced. I WAS NOT given proper notice as required in my lease that this repair was going to be done. The company workers that did the repair seemed more concerned with seeing the solar eclipse than finishing their work so that I could get back to work and not miss any pay. Which has put me in a financial strain as I can’t afford to miss any work.I work from home and ha…

One star is the lowest I can rate, but I would give a zero easily if it was an option. RPM management is horrible and having to pay online for rent is ridiculous as they charge fees to pay. I stay at Tiburon apartments in Dallas, Texas, and the office employees are extremely rude, incompetent, and never know what's going on at a place they work at. They never answer the phones and the maintenance is very slow and of poor quality. Two of the office employees are very combative. Shon Ball and Reagan are the most incompetent, and Shon insulted one of my guests and was not professional at all. He …

This company took over my apartments and it’s since gone downhill. Reconsider if you’re thinking of moving to a property managed by this company. Not to mention the plethora of 1 star reviews speak for themselves.

Google should enable zero star option for reviews! Even then, RPM won't be eligible for anything higher than negative stars. They need your money, and that's it! If you have money lying around and you don't know what to do with it, then go ahead and lease with RPM living communities. Our community, 801 Las Co was wonderful and welcoming until RPM took over. We lived in the same community since March 2021 and in same neighborhood since July 2013. All these years living in different apartment communities, I have never had such a bad vibe with a management. Looks like I am not alone after seeing …

If I could, I want to give a zero star to this management firm. If you are looking for any apartment complex managed by RPM Living, I want to say. "RUN FOR YOUR LIFE! AND SAVE YOUR MONEY!" My family and I lived at Alto Highland Park between July 2020 to January 2024. 1. The RPM NEVER fixes the flood issue. And this place WON'T fix the issue. 1) In Residence building, the underground parking floor has experienced "flood" whenever the rain poured out. Plus, the sewage pipe refluxed with feminine care products and toilet papers. The apartment DOES NOT CARE. 2) On 10/28/2023 (Saturday), I had a…

Tides on Ranchview STAY AWAY. These people are trash. Since past couple weeks they are shutting down water from 8:00 AM till 6:00 PM first time when they did. Didn't even gave us a heads-up. Also i have a maintenance emergency A/C is not working which happens all the time when talked to maintenance and explaining the situation he is like i am going to throw you at low priority he replied. Such a rude people and management. Even this 1 star is waste in my opinion. Forget to add another thing leasing office never attend to your phone calls or reply to your emails.

I livied at spring Pointe apartment February 2021 to 2022 gave my 60 day notice clean my apartment By texas law you have 30days to give me a Itemized list of damages I never received I never received my last water bill they sent me to collections I gave them my new mailing address I was contacted in May I was a good tenant you have a none refunded pet deposit $250 and security deposit $250 and now $260 to clean I have photos after cleaning never move there

If I could give ZERO stars I would . Do not move into anything they are apart of ESPECIALLY THE TIDES ! They are unprofessional as it gets and the regional manager Karen Swanzy is no help . The office team member stole my rent money even though they tried to make it seem like a resident did it but could never provide proof. It took MONTHS for them to take the money off because they were initially trying to make me still pay for it . Now that I’m moved out I had to continue to complain about getting my deposit back for weeks and they sent me a check that I CANT CASH because of something they di…

This is by far THE WORSE management company ever. I live at the Tides Ranchview and the water has been off since yesterday afternoon. They are not giving any accommodation nor do they know when the water will be back on. This is due to a private leak that has been going on for over a year. This place is a dump and the management is trash. RPM NEVER answers the phone to address any issues.

If only I could give it minus stars. This place is horrible. Do not move here. All the office staff is good at, is towing your car or evictions. You can forget about anything else. Don't move here. Any place with Tides of, don't sign a lease or give them your money. Horrible staff.

Moved out MONTHS ago and still haven’t received my deposit. Just all around shady company

The office in Heather Lane in Terrell TX discriminated against me,because they think my daughter lives with me,as I stated when I moved in 2023 ,that my car be messing uo,so I drive my daughter's car from time to time,so fast forward,they had my daughter's car booted ,and she was park in the front of the office, which they did it on purpose, then saying the other cars where lucky,so I went and took pictures of all the vehicles that was parked in front of Heather Lane and Tiffany Square for my proof,they don't care about they residents only money ,tow company told me they told them which car to…

Living under RPM, was the worst tenant experience in my 25 years of renting. I won’t go into the details of actually living there. My concerns are with RPM aftercare. I called to inquire about my deposit in November 2023. The lady that answered the phone, said my complex never submitted my move out paperwork. She said she would take care of it, and get my refund mailed out the next day. A week goes by and I get a passed due utility bill, because the cycle is 45 days behind. I called to inquire about where my deposit was, and what happened to the reimbursement I was promised for overcharge…

I have live in the same Dallas/lex apartment complex for six years. Since rpm has taken over there has been functionality issues ever since. There was Gatecode pads for tenants to enter/exit property. Without more than a week notice that was changed and given clickers. If you were not able to get one in time you were locked out of the property. They took over the internet/tv business and locked you out on the 6th of month instead of applying the bill to the last months rent. The garbage cans and fencing they put in place doesn’t function and always a mess trash is everywhere and is always full…

I am a current resident. I have been trying to resolve an issue since September 2023 to no avail. I have reached out since September to resolve the issue with on site management, both previous and current. I have reached out to the regional manager through the on-site leasing office as well with no response. Please leave direct contact information for the regional manager on your response to this review. Thanks You.

STAY AWAY! From Tides on Timberglen in Dallas, Tx. I moved out in July broke my lease paid $1000 to break my lease when I got my move out bill they charged me $2,000. When I went up the office to dispute this charge and talked to the finical lady she left! I truly believe she took my money when I asked for her they said she quit and left no proof of me breaking my lease! Luckily I still have the emails to back me up! This place is a hell hole. Management is horrible you can never get anything fixed in time. Your work orders will go overlooked. But best believe you can’t be a hour or a day lat…

They took over the Tiburon Apartments in Dallas TX. The communication has been okay. My biggest issue has been the they don't want to accept payments in the office and want you to pay online but the online options requires additional fees. They keep saying they don't take payments in office, but when the utilities don't post properly, they'll allow us to make payments in the office. So they pick and choose when they'll take payments in the office. I've been trying to work with the management team to get this resolved but have yet gotten anywhere. They also apply late fees when posting your…

Tides at randol west Ftw Do not move here!!! You will be guarded for everything that should be a given living in apartments. Water and slab leaks everywhere and they want to charge You water that they do not fix. Amenities WHERE? Pool me we opened last summer. Dog park? Small cemented area with turfgrass. Dogs poop hardly cleaned and since there is no place for kids to play they play there. No area for kids. Area that’s supposed to bbq area is broken and dirty. Trash everywhere. Management lean sux. I wanted to love living here. But it’s not safe trashy gates don’t work. Management s…

Hello, I have called the phone number that you listed in your response....Its NO HELP!! Yall are still saying the same thing. I wont be able to move because of you all and the way you handle business! I have talked to THE same person each time. I NEED to know how I can get MY rental history!! This Ridiculous! If calling the number is NOT resolving anything whats the use! Again, WHAT happened to the documents, WHO has them???? Somebody somewhere has to know....Did yall throw them away??? Just because Mgmt changes there is NO EXCUSE as to why no one knows where the history of payments and docume…

This is the most pathetic living condition ever! My plumbing has been backed up 2 days; kitchen sink water standing bugs flying and no way to reach maintenance or management! This is simply deplorable and very uninviting! Don’t be deceived by the looks management here SUCKS!!!!!!!!

It’s very hard to get a hold of former resident care with RPM living. RPM took over management for last apartment just left. Tho company is money hungry basically charging former tenants for their make ready repairs. I understand the dog fees. But I left that apartment very clean compared to other people I have images and receipts. I had a carpet cleaner come and a cleaner come. You are charging for basic wear and tear and pan item in the stove is 5$ at Walmart. It does not cost 1,200$ to take care of ware and tear items. A Roaches trash piled up every day and gates never closed for a whole ye…

This company just took over my apartment complex, and changed the pay structure and app. I was attempting to pay online, and the ACH was rejected despite the funds being there. When I made the second attempt, they had tacked on next month's rent as well plus fees. I knew that was more than I had, but they didn't allow it to be split. Now I'm trying to pay the full amount, and they've completely blocked payment, even via cash through Moneygram sites. I'll try to visit them today, which means missing work. Completely unacceptable and inconvenient. If I didn't know better, I figure they're drivin…

This Company took over my Apartments & Communication doesn't Exist! I've been calling for THREE WEEKS WITH NO RETURN CALL BACK!! No Portal to pay rent online im confused to what's going on. Ok were getting a New Management Company this will be the SIXTH one & I've only been here for TWO YEARS! SMH! With that being said We All know what Time it is...Time To MOVE😡

SpringPointe in Richardson: zero customer service, outrageously high fees, and nobody in the office during business hours to help people. Also, they refuse to answer the phone and won't respond to any maintenance requests. Avoid this company at all costs, stay away!!

I live at another property they just purchased and if this is how its going to be will look for another place. Been at my apt for 15 years, no problems. Now they want to make sure tenants have insurance on apt. Had insured for 15 years and keep sending copy of policy and for 2 months they keep charging $25 non insured fee. Each month, "we'll credit next month" suppose I do not have $25 extra each month, especially for your error. This is bad business and putting unnecessary strain on the front office. Comeon corporate, do better.

RPM Living is an absolute joke. Prepare to get yanked around, lied to, condescended to and ripped off. The management lies, refuses to put anything in writing (including complaints they said they have documented) the buildings are poorly maintained, and they burn through staff like it's a game. You will NEVER speak with the same person twice, they will NEVER tell you the same information and in the case of some managers they will lie right to your face. They are rude, unprofessional and have no idea how to run a property or care for residents. I hope you take this as a warning sign to avoid an…