SBB Community Management Reviews

I have been wasting so much time and having so much trouble getting a response from SBB management about erroneous violation notice fees. They are charging certified mailing fees on their first mailings for correctable issues like mowing your lawn when it is clearly stated in the HOA bylaws that it does not apply to such correctable violations. I've emailed multiple times on multiple occasions, and most recently submitted on my SBB online account, called and spoke with a person, left a voice message, even submitted their fee waiver form multiple times. I've only received an automated email res…

SBB became our new HOA in March, but we were never contacted. I didn't receive a single email, phone call, or piece of mail. Then, when I found out on a Facebook community group, I contacted them via email to get account info. SBB didn't reply. A week later I called and was able to set up an account over the phone. Only then did they reply to my emails regarding the account. I had also magically incurred a late fee for HOA dues the same day I called to set the account up. I now have a late fee they will not remove. When asked why they denied it...they have not replied to my emails in over a we…

Only responsive when they’re trying to take your money. Been sent numerous false violations for laws and “city ordinances” that don’t exist. Then when you try to question the validity of the violation you get ghosted. I’ve sent in documentation numerous times that prove them wrong, and get no response. HOA manager is zero help. Sits at his desk doing nothing all day. If you get transferred to him, just know he’ll tell you that “he’s looking into it” and you’ll never hear from him again. Majority of these new reviews are fake. They were a 2 star last year.

I have a hard time believing most of the 5 star ratings are real reviews. For more than a year, we’ve been trying to resolve issues related to their interpretation and enforcement of various city ordinances, with little to no response. We sent another email regarding these same concerns two weeks ago and have yet to receive any reply. After 18 months, we continue to be ignored, making it extremely difficult to address or resolve these matters

Scammers. They use old pictures from before I moved into my rental and were sending them to my leasing agency. I mow my lawn and weed weekly. Now I’m being charged for pathetic INACCURATE HOA violations.

Horrible management company, they just took over our HOA, no response on roof leak, no urgency to help, they blame the board members who also don't answer. And I still have a roof leak! If you are looking for a new managing company...STAY AWAY FROM THIS ONE. Lisa Ryan is the person managing our HOA and she has no follow up.

I’ve always heard how HOAs suck but comparing this one to my last one definitely is worse when it comes to communication. I received a certified letter to remove the dead grass from my flower bed, pretty much when it happened beginning of spring. Prior to this I didn’t receive anything just instant $30 fine to remove. I messaged them to ask when was the first occurrence but no answer, just an added $15 reminder fee to pay. I called and had someone Lagean Sariego) who was helpful and understood my situation. I got the $15 fee removed but still no answer to why I was instantly charged the $30 wi…

This hoa sucks because they have me blocked from making current payment due to fact that they changed companies 2 or 3 times without any notice and the lady changed her store twice saying they made change with companies in 2025 in that case why not give us a notice then she changed to oh it was 2024 but still no notice and the so call attorney to make payments never answers or anything so basically they want your balance to keep going up when they did the switch they didnt tell the subdivision or who to pay to

If I could give them a zero I would. SBB is our 3rd HOA and we have received more "violations" from them than the other two HOAs combined. At this point I feel as though they are harassing us because I speak up. I don't know who's bright idea it was to get this company for our community. I wouldn't recommend them to my dog.

I called today to get information about the HOA on my new home and Cyrel Mae Pelayo help me today and made everything seem very easy, helpful and required no effort from my end to get everything situated, filled and had my account up in no time. Thank you so much for your help today Cyrel.

Our community had a very disappointing experience with SBB/Chapparal. I strongly encourage other HOA communities to carefully reconsider before hiring them. Throughout our time with this company, we experienced numerous issues with how our community was managed. The most serious problem has been trying to recover our own records after transitioning to a new management company. It’s been nine months since the change, and we are still missing critical documents — including violation letters with photos and financial records that belong to our HOA. Because SBB/Chapparal has failed to provide the …

If I could give zero stars, I would. This HOA management company is completely unprofessional and poorly managed. I own multiple properties, including two within HOAs, and this is by far the worst experience I’ve had. I receive frequent violation notices—almost every other week—regarding weeds, despite paying a lawn care professional to maintain the property consistently. Meanwhile, there are far more serious issues in the community that are being ignored. There have been ongoing safety concerns in Alexandra Meadows, including theft and even prior incidents like my husband’s truck being stol…

one star is not low enough. I have left several requests for help paying my HOA. The site logs. me into the wrong person and will not allow me to search for my property. I have called four times each time it directs me to a call back or to leave a message. No real person all automated with no help. Very sad service and. management.

Resyiel Espelita answered my questions as to how to set up my HOA account. She was very professional.

The service provided to homeowners has gone seriously down hill since my last review when I was able to talk to a real person we have been trying all morning to pay the bill online. However, no one ever answers the phone that we can deal with. We’ve asked for a call back three times when they call back game the first one we could barely hear the person calling and requested a call back which never came we got in the queue again requesting a callback which came and there was no one on the line. This is the third or fourth time that I have tried to get in the queue to call back. I have also left…

This community mgmt company is very difficult to contact and slow to respond.

Resyiel Espelita is very helpful. She helped me to create a login via portal so that we can update address ourselves

Loren Bautista was fantastic and helped me navigate the website so I could pay my yearly homeowners dues. Thank you soooooo much loren!!!!!

Nicola P was super helpful and courteous while helping me with my questions regarding my HOA!

Called and had a good conversation with Resyiel Espelita about getting a link to go to to help with getting my HOA dues paid and my account background. Resyiel was patient and very helpful through this process. She made sure i had the correct website to use for these issues I appreciated her taking the time to make sure i had all the questions i had answered fully before ending the call.. Many Thanks Resyiel

I just wanted to say thank you to Nicole P. for her help in updating my email address on file as well as a new password, so I could pay my HOA dues on-line. Nicole was extremely knowledgeable & caring...and answered all my questions. Tremendous service-5 STAR!

Absolutely the worst, most incompetent HOA property management company in existence. They charge the HOA exorbitant fees to provide absolutely awful service. Our neighborhood playground was destroyed by a few trees falling on it (that should have been removed by the HOA in the first place) and it took nearly an ENTIRE YEAR for them to repair the playground. They are completely unreasonable when it comes to violations and take advantage of homeowners over any issues considered subjective based on bylaws. I tried to email them multiple times in regards to a violation letter and received no respo…

I rated 3 stars because I was told that the manager of my community will call me to answer the specific question I had when I called; and 3 days later nobody had reached out to me. My question regarding significant increase of annual fees for my specific neighborhood (not for the entire state) was answered verbatim from “google answers” (almost word by word) for general inquiries about HOA’s fees. I would rate 5 stars for MA. NICOLE POLANA for her patience, kindness and guidance helping me to access their website and be able to access my own account.

Horrible HOA management company. Does a horrible job in up keeping the community as well as assuring correct payments. They essentially do nothing and expect no one will complain. They charge too much for what they offer, which is nothing. Save yourselves the trouble and find another management company for your neighborhood.

Horrible HOA management company. Does a horrible job in up keeping the community as well as assuring correct payments. They essentially do nothing and expect no one will complain. They charge too much for what they offer, which is nothing. Save yourselves the trouble and find another management company for your neighborhood.

Loren helped me with a violation letter and addressed the right course of action with next steps. Also helped me with auto pay adjusted with recent increase in annual assessment.

Loren Bautista promptly helped and resolved the issue. Appreciate all the effort and help given by Loren.

Warning to HOAs: Read your contract’s "Addendum A" carefully Our HOA Board made the decision to terminate our management agreement with SBB due to ongoing performance issues. Unfortunately, the exit process has been extremely difficult and unprofessional. 1. Attempting to Charge Unauthorized Fees: Despite our contract having a specific fee schedule (Addendum A) that caps the early termination fee at one month for the third year, SBB is attempting to charge our Association for the full remaining balance of the contract (approx. 11 months). They are demanding 11 months' worth of payments for f…

Nicole Polana was very friendly, professional and helpful when I called with a question today about my HOA dues statement. She sent my statement by email and confirmed I had received it before ending our call. We appreciate the great service!

I'd like thank SBB and their associates. I have been on my HOA board for a little over a year and have had mostly good service. We have had 3 reps and 2 of the 3 were good but the current one is Fantastic. Very professional, responsive and cooperative. Jonathan Sloan is his name and he has made our job so easy and has guided us with multiple issues as we work through a merger and Maintenance agreement.

I reached out to ask a number of questions about my first tenant moving into my property, and got very clear, professional answers from Edjie Muzones. I really appreciated his time and guidance to set up my owner portal, gain access to my balance and statements and welcome packet. Thank you for great service!

My experience with SBB Management has been extremely disappointing and raises serious concerns about their professionalism and operational competence. Despite providing clear written instructions that all communication must go through my authorized property manager, SBB repeatedly disregarded this and continued using outdated and inaccurate contact information. This resulted in significant communication failures that were entirely preventable. What makes this even more concerning is that SBB had both my email address and my property manager's email on file, yet they made no attempt to contac…

I just wanted to take a moment to express my appreciation for the great work the SBB community Management team has been doing. The community is being maintained to high standards, and we truly notice the improvements and consistent upkeep around the neighborhood. Your effort in making sure everything is clean, organized, and well-managed is greatly valued. Thank you for your dedication and commitment to keeping our community a beautiful place to live!

It’s unbelievable how terrible this company is!! I have three homes under this company’s management, and I never receive notifications about HOA fees. Every single time, the only notice I get is about late fees! Once or twice, I could overlook, but this happens every time. I’ve talked to them specifically about this, but nothing changes. They are definitely doing this on purpose!! Everyone needs to be on alert!!

Horrible communication from the HOA management team regarding any issues - had my account set up on auto-pay which failed for my Q3 dues. Instead of calling me or sending me a statement in the mail, they waited to send me to collections where they had changed me $100 in late fees and interest 3 months later. Additionally, they had allegedly emailed me regarding a citation which was never received on my side 4 months ago and allegedly again 2 months ago. The only reason I found out that there was an issue with my property was when I received a note in my mail from USPS for a missed certified l…

Loren has great assisting me. I am a new homeowner and wasn’t sure how to pay dues. She walked me through the process and has been extremely helpful. Keep it up and thanks for all your help.

I wish I can give them 0 stars. This HOA will put all types of regulations and sent you notice of violations and fees on top of what you paid to maintain a home. They don’t care what type of financial predicament you’re in. They will charge you a fine if the violation moved past the final notice. They don’t bother giving you enough time to fix the problems. It had to be resolved in their time frame. People work a 9-5 job and they don’t have enough time to remedy problem according to their time frame. They only care about how much money they can make from you by putting these violations.

I called the company due to them telling me my tree which I trimmed all the leaves off was dead. I called and spoke with Loren who took my complaint/concern and assured me this would get taken care of. I believe it was Miranda who called me back and assured me I wouldn't have this issue again. Whomever they have riding around assessing property should know the difference between a dead tree or trimmed tree! Anywho, thanks for your prompt response in handling the non violation.

We have owned our home in ruidosa ridge in arlington texas for 16 years and with the past hoa we received 3 letters for minor issues. Now that sbb management has taken over we are receiving 2 letters or emails every week for minor issues. As senior citizens with health issues they are are causing us unnecessary stress on us. We have filed complaints with our local congressman, governor Abbott and the Texas attorney general's office. I also have already 22 signed letters from othe homeowners about sbb management abuse against us homeowners

These people do not care about safety! Due to poor management, the pedestrian gate for my community has not been maintained and is now completely inoperable. We recently had an incident where a child was not able to get help in an emergency because they weren't able to open the exit gate! This is a known issue that should have been fixed months ago.

If you do not want to use your neighborhood amenities then this company is for you. The pools are closed more than they are open but you'll need an IT degree and an engineering degree to figure out how to gain access. And dont have an electrical contractor do work at your house unless you give him a 3 page hand out of the parking rules. God forbid if his bumper hangs over the sidewalk for tge 45 minutes he's there.

The current lawn maintenance service contracted by the community is underperforming. Furthermore, the community is charged an hourly fee of $30 for grill usage at the pool, in addition to the existing HOA fees of $750 per resident.

Faster and easier than I expected. Submitted ACC request on Monday and was approved on Friday. They only had one question and responded quickly. We provided samples, elevation and colors to help things along.

I was struggling to get pool access for a tenant and the process was very delayed until Loren personally called me to help out. She offered to reach out to the tenant directly to expedite the process. She was very helpful and friendly. Thank you, Loren!

Resyiel Espelita helped me to get statements and absolutely she was on top it it. Best thing she is experienced and exactly she know what I was looking and provided me that. She is wonderful!

SBB Community Management has been a consistently disappointing experience. Communication is nearly impossible — emails go unanswered, and trying to reach someone by phone takes forever. One of the most alarming issues is the mismanagement of funds: over $30,000 went missing in the past, and to this day, there’s been no accountability or clear explanation for where that money went.

THE ABSOLUTE WORST! From a morningside trail resident in New Braunfels. They claim to need a board member to turn on the splashpad, which we all pay for, and claim that it would be illegal despite multiple requests from residents. Who would want to be on a board with this company? They fine every resident every chance they get but all of the houses and yards look like absolute crap! Why don't you actually do something with the money you are charging people who OWN their homes? Maybe clean up the park, fix lighting, clean up the excessive trash and graffiti. I'm pretty sure you don't need a boa…

Money grab most cases. Really wished I did my research prior to buying a home with this HOA.

Update!!! They replied saying they will reach out. Well 3 months later and no one has lmao, you all are joke. Hey everyone do you want a property management that exploits, extorts, neglects, mismanages your community then SBB is the Tier 1 company to hire. Yes I said extort, they intimated the community saying they want us to pay an additional special assessment fee or raise our $3,600 dues because they neglected our roofs for year and were in need of repair. Just small example, they have neglected to maintain trees after many requests. This is what happened to my personal vehicle. Also th…

They have mismanaged my townhome community for years. The rules they gave in place are almost communistic. They never answer requests or questions. STAY AWAY

She was able to answer my questions and she helped me get the correct form for the Architectural Committee

I had my auto-payment set up for my HOA, but SBB changed their online system without notifying me. I continued to believe my auto-payment was handling my HOA dues. SBB then implemented late payment penalties in 2024, and I received a notification in early 2025 about my significantly overdue fees—over $1000 in late charges accumulated over a year! Despite contacting SBB and confirming their system change notification was received in February 2025, they refused to waive the penalties, leaving me frustrated and feeling like SBB is taking advantage of homeowners with unfair charges.

The worst HOA management one will ever come across . Unhelpful and unresponsive

I’m active duty military and they charged me late fees while I was deployed. Company refused to waive the late fees. Garbage company. Don’t recommend.

Just eant to leave my review about this Management Company Services. Im at Luckey Ranch Division, San Antonio but they already get all the words existing and needed explained by other homeowners like me in diagree and dislike with them.

I recently had the pleasure of working with Karl Fukuda as my property manager, and I can confidently say that he is outstanding in his role. From the moment I first reached out to him, his professionalism and attentiveness were evident. Karl has a remarkable ability to communicate clearly and effectively, ensuring that all my questions and concerns were addressed promptly. Additionally, he fosters a welcoming and friendly environment for all homeowners. His approachable demeanor makes it easy to discuss any concerns, and he genuinely cares about the community he manages.

Kevin Adendorff with SBB Community Management is an exceptional property manager with a genuine and honest approach. His transparency and integrity are evident in every interaction, whether it’s with his vendors, board members, or residents. Kevin truly cares about his clients and their communities, always putting their best interests first—whether their goals are to enhance aesthetics or to increase property value. He holds his vendors to the highest standards, demanding the same level of honesty and hard work that he embodies. This commitment keeps everyone on their toes and performing at th…

This rating is for Nichole Thomas, Community Manager. She took over as the property manager for Roehampton Court after much turnover. By far, she is the best manager I have worked with. She is organized, efficient, well versed in handling multiple issues at once, able to express the thoughts of the board to the community and vendors in a thoughtful and timely way and very good about keeping us all on track! It makes serving on the HOA committee much easier. Thank you, Nichole!

As President of an HOA, and being a client of SBB, I feel compelled to mention the efforts of Nicole Thomas (our Community Manager). Nicole is extremely conscientious, knowledgeable and professional and strives to provide prompt resolution(s) to any issue we may have. She is also a very pleasant person to work with! We hope she will be our manager for years to come.

I have had the pleasure of working with Angie Beené as our community manager, and I can confidently say that she excels at her job. Angie consistently demonstrates excellent customer service and is always proactive in resolving any issues that arise within our HOA. Her dedication to ensuring the smooth operation of our community is evident in every interaction, whether with homeowners, board members, or vendors. What truly sets Angie apart is her ability to handle complex challenges with ease, while maintaining a friendly and approachable demeanor. She takes the time to listen to concerns and…

I'm writing to express my sincere gratitude to our HOA Community Manager and Board member Janna Hicks for her outstanding leadership, dedication and commitment in fostering a sense of community and driving positive change. Her ability to galvanize our neighborhood and create a shared vision for a better future is truly inspiring. Today's vendor community event was a testament to her exceptional leadership skills to build thriving communities. Thanks to their efforts in forming a dedicated community team, the event was a resounding success. Moreover, her ability to bring people together and cr…

The Kessler Woods Home Owners association has been working with SBB Management for our management needs for many years. Our most recent Community Manager is Ms. Angie Beene. I have worked with Ms. Beene for almost two terms as a Director and found her to be a very efficient and competent manager for our association. Her efforts for any project the Board undertakes are complete and extensive, and she is even able to anticipate our needs. She keeps the Board on track to insure the completion of necessary actions and duties. Ms. Beene is also a very responsive to any inquires or concerns of …

Angie Beene and I have had the pleasure of working with each other for the last several years in providing HOA management for the McKinney Greens HOA. Angie's demeanor is professional, calm, friendly, and extremely knowledgeable and is able to solve issues in a rapid manner. She has been very easy to work with and communicates very well with our HOA board members. I recommend SBB, and especially Angie Beene, to any HOA looking for a HOA management company. Thank you for all your hard work Angie!

⭐️⭐️⭐️⭐️⭐️ I am thrilled to leave a review for Angie, who has been an exceptional manager within our HOA community. Angie’s dedication and professionalism have truly stood out. She consistently goes above and beyond to ensure that our needs are met and any issues are promptly addressed. Her excellent communication skills and proactive approach have made a significant positive impact. Angie has resolved several concerns efficiently and has always been available to offer guidance or assistance whenever needed. Her commitment to providing top-notch service is evident in every interaction. I who…

Eusty Herminda at SBB has been a breath of fresh air for us as our HOA manager at Shady Ridge Condominiums in Bedford! He’s professional, friendly, very detail oriented and extremely knowledgeable. He’s quick to respond and always follows up on open items or issues. He has made our life as Board members and as a community so much better. He is awesome and our super star !!!

Angela is your representative to our Country Club Ridge at the Trails subdivision. The representative before her was pushing us to seek another company. Angela is very attentive and punctual plus very pleasant. I would strongly recommend her to anyone else. She deserves a promotion. Just don’t take her away from us. 😃

Angie Beene provides top notch support. Not only is she quick to respond, she takes care of the matters that are brought to her attention. She is always on top of things and I love that I don't have to chase her down for answers. I couldn't be happier to have her as our community manager.

We had a wonderful and responsive manager Neal . He is no longer with SBB unfortunately for us. Our new manager Lane has only been with us for a few weeks but has shown to be as an effective manager addressing issues promptly and in communicating with the board. It is difficult changing managers, but Lane has shown professionalism and is becoming familar with our needs very quickly. Looking forward to a long term relationship with Lane.

ANGIE BEENÉ, COMMUNITY MANAGER, has been absolutely amazing to work with. She is always responsive, professional, & has the best interests of the community 1st and foremost. She has a huge heart & is always positive and upbeat. Angie does a phenomenal job representing our community & all of the many tasks at hand. We are very lucky to have her!!!

We have lived in Highland Creek Manor for 25 years and have witnessed firsthand the continued decline in customer service at SBB. Based on many of the other reviews, we are not alone. The awards touted and statements on SBB's website ring hollow, "... our genuine promise of ultimate personal service...we are dedicated to delivering excellence in HOA management services." Issues are not being resolved in a timely manner. As an example, one issue (common area landscaping) has been left to fester for over a year. Numerous follow ups on my part get blown off with comments like "we're working o…

Angie Beene - customer service - It has been such a pleasure working on Angie's properties. She makes is so easy to get in touch with her. She is always available when I come across a problem on a property. Thank you, Angie, for all that you do!

Angie is very detailed, organized and helpful!!!

Angie Beene is our management company HOA manager and she always provides excellent service. I am very happy to work with Angie

Angie is always very helpful and is the best rep. for our subdivision. She is always responsive and helps up with the vendors we use when needed. Please never move her away from us. She is top notch!

Angie B. is extremely pleasant to work with, replies to questions quickly, and can always be counted on to help resolve any issues. 5 star service!

I have never seen a company as badly managed as this management company or any other company that manages HOA... even though I paid all the fees, they did not send my pool card for 1.5 years, they did not respond to countless emails and phone calls... They fined me for 2 inches of grass... do your job properly! We pay you to do it!

Terrible management company doing the dirty work of a terrible HOA.

I had heard of how awful is was to work with SBB. I had a need for a poll pass, and e-mailed SBB, and Cassandra responded within 30 minutes with information. That was wonderful. Very efficient. Cassandra Taylor was extremely helpful and efficient in getting my pool pass out in the mail. Thank you so much for the excellent service you provide to us in the HOA.

Loren Bautista was very kind and helpful with getting an incorrect violation removed from our HOA account. Thank you Loren!

The Bell Station HOA,where we reside, is run by SBB Management, Worse HIA in the land!!! They don't do anything but collect dues and discriminate against neighbors if we dear complaint about their non enforcement we pay $300 a year and get nothing in return

Have been calling, emailing & submitting requests through the HOA portal for 4 days now and have not received any response at all. Our pool card isn't working this year for some reason, and all we want is to figure out why. It's bad enough that they scheduled the pool to be resurfaced in late April, which delayed the pool opening to mid June. Can't believe we pay a good amount of money for awful HOA management.

This h o a never answers any calls.I have left numerous voice messages and have not received a call back. Ridiculous late fees for small balances owed.

If I could Give lower than a one I would. Terrible Terrible. I called many many times left messages before I closed on my house. Went to the site to register still no reply. Finally got someone to answer when I called and the could help me, Sent me what I already had and told me to register. Told person tried. It is Memorial day weekend and will not be able to use the pool. I made a mistake buying in Elevon

very bad experience with SBB management. Their online portal unreasonably assumed residents understand what "assessment" stands for. According to them, it was HOA fee. They kept accumulating two late fees while I did not receive any notification! This is absurd!

We called SBB for a notice received. We spoke with Loren. She was very patient and took detailed notes on our explanations. She also assured us our case would be taken care of soon. It's amazing that our issue got resolved within the following half hour. Thank You Loren, Nick and SBB team Very Much for Your GREAT HELP!!!

Loren is very helpful she represents the company and residents with the most respect. She answers all my questions and is so supportive. Thank you Loren

Thank you Nicole P. For helping me and telling me all about the amazing amenities in my community and thank you for the form.

Loren Bautista has been very helpful I only trust working with her. As for other team members I am not satisfied with the level of support and effort to resolve issues. This customer service group is new to me & at this time it seems they are figuring out what to do.

They destroyed our community. Period. Sendera Ranch used to be a good place to live until SBB took over. Now we are constantly getting fines for the most ridiculous things, meanwhile we can never use the pools because they always have them closed. They never mow the green belts but will fine us for our yards. This company is a discrace

Been robbed here more times than iv been laid. I guess it's ok if you don't mind an hour commute to the walmarts 3/4 mile down the road. I don't even know why we have stop signs, target practice maybe cuz no one stops. HOA missing all their bushes and don't mow anything but will fine all the homeowners for same violation. Oh and you might as well go to the lake if you wanna swim, we got 5 pools we pay for and not a one of em open more than 3 days a year. I gave it 1 star because they ain't stole the roof off my house yet.

Loren was very kind and helpful from SBB Management. She called me to resolve the pool access issue. She was not able to do this over the phone, so he went back and looked in depth into the issue and then called back again within 5 minutes and followed up with a confirmation email!! This was amazing service! Thanks to Loren that SBB is getting 5 star review. Otherwise I would have given SBB 0 stars because it was 1.5 months ago when I had requested the pool access.

I am only giving such a high rating because of Ma Nicole Polana. It's taken almost a month to get any info or pool passes. She was incredibly sweet and helpful. She handled it right away and communicated with me through the whole process.

Loren Bautista was a huge help setting up access for my family and I. Thank you!

Very polite and attentive. Nicole Polana made sure I had everything I needed when I first moved into my community. I received my pool pass in the mail today.

Loren was very helpful with setting up my pool Access app.

Loren was great! She provided me and my wife access to the amenities in our complex that require the Brivo app. She explained in detail and ensured we were setup.

Loren took great care of all my concerns and promptly got my issue resolved.

Loren B was super helpful in getting me set up with the Brivo pass!

Loren was so helpful getting my mobile access set up. Thank you for all your help

I called SBB management this morning to get my account rectified and had to leave a voicemail. I received my callback this afternoon by Jana who was very knowledgeable in assisting me with my account. Her compassion regarding my situation spoke volumes to me as a resident of this community. I would recommend Jana to handle any of your urgent needs.

Loren is very helpful. Happy to talk with her. Thanks

Loren is wonderful she returned my call within a timely manner and fixed my problem!

Loren was such a big help for getting my issue with access the pool in my HOA based community. She was so kind and professional.😊

I needed support with the ISONAS app as I could not open the gates to enter to our amenities center. Loren Bautista took her time to gather my information and clearly understood what I needed help with. After some brief troubleshooting to identify the error with the app and my device, she found the solution and helped me with the access I needed. Five stars to Loren and her professionalism.

A thumb up to Loren Bautista! She helped me to get a pool key when the previous inquiries to the company was not addressed (after a week). She was courteous and efficient. She made sure to bring my request to the appropriate staff so it could be processed in a timely manner. She even called me back to followup after a few days to make sure the issue was resolve. SBB is blessed to have her as a staff!

When we called to get assistance setting up our community pool access Nicole and Loren were extremely helpful and professional. They made the process so easy and even called back to check if everything was working correctly. Thank you so much for your help.

Very good phone service and got things done quickly! Thanks, Nicole.

Thank you loren for your help with key access to pool app.

Needed pool access and Loren was not only prompt and knowledgeable, but friendly as well!

Loren solved what was a months long issue quickly. And it WORKS!

Loren Thank you it was great service

I had a request to enable my swimming pool access. Loren was prompt and very helpful in enabling my access.

Representative Nanci Polana, was very helpful and knowledgeable.

Resyiel Espelita help me with SBB management portal to update b/c doesn't give the option to update the billing need to remove and add in order to work , was patient and Very helpful

Thank you Loren!

LOREN BAUTISTA (SBB). I was connected to this lady at SBB Community Management when requesting for a replacement key for the pool. I live in GrayHawk, Frisco. The outcome after the conversation was satisfactory; LOREN is polite, cooperative and knows her job well. Thanks Loren.

Special thanks to Loren Bautista for her exceptional assistance to the amenity assistance access . She was very helpful & knowledgeable!

Worst management company ever! This team, including Paul Wisdom for Harpers Preserve (Houston, Texas) have shown no regard to the livelihood of residents. Concerns have been brought to their attention and instead of showing compassion, they brush off your concerns and allude to calling you a liar. They make it extremely difficult to get in contact with someone. Their website for inquiries is designed to leave no electronic trails for your own records. With this management team on your HOA board, get prepared for absurd HOA violations so that they can collect where most of their money comes fro…

Very happy with quick support getting a new pool key. Loren B at SBB kept in contact via email on how to request and followed up with a call to make sure I got the key. Excellent support and service!

Took over a month to simply get a pool gate access card. Sent multiple emails with no real response or updates. Finally told it was in the mail, never received it. Reached out again and told it was sent again. After a few days we reached out just to make sure it was actually sent this time-they send an snarky response. Unprofessional and seemingly disorganized group.

This HOA boast about being there and supportive of the community but they take forever in approving mini projects so I can get things done around MY house. They give you a week to respond to there requests but take weeks and forever to respond to yours. This is my first time living in a HOA community and it is a very unpleasant experience my family is dealing with. There are other homes that have the very item I am asking to have but the HOA is making it seem as if it is going to several months to give me the green light on a simple couple hour project. I’ve been dealing with them for 2 months…

“Terrible experience with SBB Management. They are completely unwilling to work with residents and seem unable to help with even the most basic HOA issues. The park rarely has water, which is unacceptable, especially considering how expensive the HOA fees are. Their representatives are unprofessional and don’t seem to know what they’re doing. Avoid dealing with this company if you can!”

A horrible, horrible, management company... I went to their office three times and called to speak with someone that handled the community HOA. No one ever called me back and the next thing I knew I was receiving a letter from the attorney. Between them and the horrible HOA committee I had to pay thousands of dollars in fees. The management company would not take my calls nor did they respond to my emails after the sent my account to the attorney.

Really appreciate how quickly Karl Fukuda responds to our community needs. He is well verse in HOA policies and works to ensure we are happy.

Karl Fukuda has been the property manager for Forest On the Creek for several years. During this time, Karl has been very prompt and responsive to our community needs. We appreciate all of his efforts and hope that he is with us for many more years to come.

I will never live in a community SBB manages ever again. If I like a home & it’s managed by SBB and grumpy Betty deal is off.

SBB is one of the best management companies I've ever lived under, mainly because they have Haley! She's knowledgeable, helpful, and always quick with answers/fixes for pretty much anything!

They manage the HOA for the community i live in and their transation fees alone is terrible. a transaction fee to pay your monthly HOA should not be 10%. Even doing it with your checking account is more than I would like.

Haley Hartline has been amazing every single time me or my wife have had an issue she gets it figured out. Very pleased with her and SBB as well thus far.

I have lived in the Manors of Vista Ridge community for 4-5 years. The management company is terrible at following up on anything. Recently I have had trouble trying to remove a giant dead tree in my front yard for TWO years. That is just ridiculous in my opinion. They always give me the run around saying things like we will get one of our landscapers to inspect the tree. I mean it’s dead guys and the landscapers come to the property every week and it’s hard for me to believe that they forget to look at the tree every week for two years. Supervisor is never in the office when I call by phone a…

I've never dealt with a more inept company. Konnie was our first rep, and she is manilulative, a liar, and lazy. She also hired her daughter as our porter(who doesn't do the work) and her husband as our pool man. Totally unprofessional. Thank God she's gone. We now have Bryan and he doesn't seem to like to work either. We still have limbs everywhere from a storm 2 months ago. And our property is littered with trash because of Konnies daughter. I'm over it!!!!!!!!!!!!!

I live in the Villages at Spring Lake in Mansfield, TX. I haven’t been impressed with SBB managing our home owners according to the covenants. We have homeowners parking larger trailers in their driveway, dirt and mud for front yards, mud/dirt instead of grass in yards, huge piles of wood logs and tree limbs in front yards. I’ve been attempting for two months to get the stonework repaired around a fountain and I’m told it has been repaired. See photo—does that look like it was repaired? About eight large stones have fallen off and mortar decaying. They claim to drive our neighborhood re…

I have lived in my current address for the last 11 years and there are numerous incidents (5-6) times that something has been damaged in my front yard. I would report it to the previous community management companies and within a matter of days, repairs are completed. 7 weeks ago, I reported to SBB that my sprinklers had been damaged, sent pictures and followed up with phone calls. All I hear is, "your issue is under review." I have even contacted Westco (yard crew company) who had no idea what I was talking about. Needless to say, SBB is the WORST when it comes to managing communities. **UPD…

This is the worst HOA on the planet.They do nothing for the residents except pick up the phone and hang up and hide....

Terrible HOA management!! I’ve tried calling and emailing numerous times for updates and documents for the community I live in and never receive a call or email back. They really need to improve their customer service as it is need of major change.

Ever since this company merged with Lead they it is hard to get a hold of anyone, no one answers the phone or emails.

First time to build house under HOA and I have gone through hell for over 2 years and my house have yet to be built due to the roads not being completed. They have done nothing to get on the developers about completing the road. Communication is horrible. They never complete the "fees" before selling properties over 2 years ago for homeowners to know what they are getting into. HOA papers are not clear about what we can and cannot have. I am not happy with the whole situation. I rate them Zero.

When I called BB Management, I was expecting to be bossed around by a stern Management Rep acting to the book, especially as I was delinquent with payments to HOA. No, nothing of that kind at all. Indeed, it was a pleasant, courteous, and a friendly conversation in which Florez has patiently and effectively lead me from A to Z to clean and straighten my record that was full of late and other fees. She was genuinely sympathetic with us on what we were passing through, sincerely wished us quick recovery, and magnanimously filed a fee waiver request on our behalf. THANK YOU Florez!

Re: Highland Creek Village. Dues seem very expensive to me. Personnel at Security Gate are great. Staff at Dallas office is terrible to deal with. Often unavailable, uninformed and even rude. Today, a staff member told me I needed security verification to obtain information on the account, for which I expressed my frustration. When asked about automatic payments no answer was given and the staff member then hung up on me.. Update 1/30/2024. When calling their office the hold time was very long listenting to a robot/menu. So, get used to it.

The absolute worst property management company in the metroplex in my opinion. SBB was supposed to be working with my HOA to have the balcony in our condo building repaired. However, the problem has been ongoing and SBB is responsible for hiring the shadiest contractors to do the work. The contractors stated they needed to cut a hole in the dry wall to see the beam supporting the balcony in Oct of 2022. It is now a full year later and the only progress is that the contractors cut a larger hole in my ceiling. These people came into my home while I was out of town, moved around all of my furnitu…

It's really hard to get to talk to someone