Spectrum Association Management Reviews
Spectrum Association Management
Spectrum Association Management, 5212 Tennyson Pkwy #130, Plano, TX 75024
Spectrum Association Management specializes in managing single-family communities in Texas and Arizona, utilizing innovative technology for enhanced homeowner experiences and board member resources.
Landlord vs. tenant ratings
Landlord Rating reflects how property owners rate this manager; Tenant Rating reflects how renters rate them. Both are 1–5 star ratings built from verified Google & Yelp reviews, weighted toward recent reviews.
Rating breakdown
Based on 116 rated reviews from the last 3 years.
Spectrum Association Management reviews
Terrible HOA, would not recommend you move into any community managed by Spectrum HOA. I sent in a request regarding my neighbors tree hanging over my property in November, no action has been taken care of.. I know that legally I have the right to cut it however the tree is massive and would require a professional. I shouldn’t have to go out of my way and spend my hard earned money to take care of someone else’s property. Additionally they have been sending me property notices for the last 3 months regarding a fence repair. I changed a few broken pickets because it was requested by my back si…
I’m not sure whether this is an issue for the Starcreek HOA or something related to Spectrum, but I wanted to bring it to attention. When I moved to Starcreek in Allen, Texas in 2015, I was very pleased with the community’s cleanliness, overall appearance, and reasonable HOA dues. Ten years later, the dues have likely doubled, yet several homes are not being maintained to the same standard. I have reported these issues to the HOA multiple times over the past 18 months, with no visible improvement. I’ve included examples below to illustrate the current conditions. This situation is frustrati…
This HOA legitimately does nothing for our neighborhood there is trash everywhere, we are muted when we try to speak up in the meetings, they double down on charges even though they are doing NOTHING! The city of Dallas has gave homeowners warnings for overgrown grass and trash because this HOA refuses to do anything. They are taking advantage of homeowners. We are a majority Hispanic community and they refuse to provide service in Spanish especially when concerns are raised.
I had a great experience working with Dache Hammonds from Spectrum Association Management. Dache was extremely helpful throughout the process of getting my home improvement approved. She was responsive, professional, and made everything much easier to understand. I really appreciate her support and guidance; highly recommend!
I have been in a neighborhood under this HOA less than a year. They refuse to communicate, they refuse to pick up trash, and refuse to actually listen to concerns. We received a citation from the City of Dallas for trash and tall grass behind our homes and they came by to cut the grass around the trash and left the trash right there. We are not throwing the trash there, that is a public street between our homes and an apartment complex. I went to the first couple of meetings and their main concern was getting payment from the community not listening to our concerns.
Spectrum is light years ahead of the competition. With prompt, professional and comprehensive service, Spectrum has helped our community achieve aesthetic excellence. Especially thankful for the commitment of and collaboration with Jennifer Hansen and her team.
Unfortunately, my experience with Spectrum Association Management has been very disappointing. Communication is extremely poor and responses to questions or concerns are either delayed or nonexistent. When issues arise within the community, it often feels like residents are ignored rather than supported. For a company responsible for managing homeowner concerns and maintaining standards, I expected a much higher level of professionalism and accountability. Instead, the process has been frustrating and unproductive. I hope the company works on improving transparency, communication, and respons…
Our HOA had used SpectrumAM for several years and received reliable community management. We were enticed with grand promises to try another mgmt co, but were miserably disappointed. After a frustrating and chaotic year, we are now back with SpectrumAM, and they are taking impeccable care of our needs, while untangling the mess of last year’s neglect from the other company. Tiffany Heyland is an A++++ Community Mgr. She is attentive and prompt in responding to our needs and troubleshooting issues. We are thankful to Nick Sanchez for welcoming us back, and to Tiffany Heyland for taking our tota…
As new homeowners in our Spectrum-managed HOA community, we identified a couple of immediate property upgrades that we needed to do. Both a significant erosion and water runoff improvement were needed. In reaching out to Spectrum Association Management, our contacts Angel and Alyssa provided me with all of the tools I would need to complete a new homeowner request (Angel) and guidance through the architectural review process (Alyssa). Alyssa, who I communicated with the most, is an excellent communicator as well as being well-versed in the review process. As intermediary, she both kept me in t…
Spectrum Association Management has done a great job managing our association. Communication has been professional and consistent, and overall operations have been handled smoothly. One thing that really stands out is their quick turnaround on architectural review requests—Dache makes the process efficient and stress-free. We appreciate the responsiveness and effective management and would recommend Spectrum to other associations looking for reliable management support.
Dache was very helpful and professional in helping us get approval to put a shed on our property. Everything online was very easy as well.
I worked with Dache Hammonds while I was waiting on approval for a submitted property improvement request. Dache had no control over the request getting approved but kept me informed and asked for updates from the committee, which I really appreciated.
Emails and inquiries often go unanswered by Melissa Wilson, Community Manager, and there’s a consistent failure to provide timely or accurate records. Board meeting minutes, which should be readily accessible to homeowners, are not shared or posted. The overall professionalism is seriously lacking, raising concerns about accountability and the ability to effectively manage our community’s needs. I would not recommend this company.
Lauren was responsive and kept us up to date on what was needed for approval of our new windows. Once all paperwork was received, the approval process was quick.
Shavante and team went above and beyond in assisting me with a driveway repair. My driveway was damaged as a result of a community cable installation project. I was not having any success with resolving the issue with the assigned Project Manager. I notified Shavante of my issue.She and Larry Doyle worked diligently to have my driveway repaired. They ran into many obstacles during the process, but refused to give up. Many thanks to Shavante Langham!
Just wanted to give a big Thank You to Jennifer Hansen. Working with you and our current board members has been a wonderful experience and seeing the improvements in our neighborhood has been a pleasure to watch. Your timely response, professional mannerism and ability to keep our board members organized and on task definitely helps in making a positive difference in our Star Creek community. Again Thank You.
Jennifer Hansen a community manager with Spectrum is amazing. She is attentive, available and the most helpful community manager we have ever had. 5stars for her!
Jennifer H is exceptional. Her professionalism, timely communication, and dedication to our community has provided a well maintained living experience for our HOA members. She efficiently handles all responsibilities and is always responsive and supportive.
Doing a great job for a great community in Star Creek, Allen, Texas.
I would like to take a moment to thank Jennifer Hansen for the kind and friendly communication and fabulous service she consistently provides to our community. She is a pleasure to work with and know!
Spectrum manages our HOA and keeps our community in a very good shape..Staff is very helpful to accomodate residents when they need any help from HOA such as reviewing and approving architectural change requests, e. g. Solar panel installation, etc. 2026 update: I have received approval for my roof replacement project in less than 3 days which made the scheduling very convenient. Thank you.
We have had the pleasure of working with Jennifer Hansen for about a year. Her proactive approach ensures that everything runs smoothly and her communication skills are top notch. She facilitates our interactions with the HOA boards in a productive way, setting realistic expectations, which has created a positive working relationship. It is clear that she genuinely cares about her communities and residents. We would highly recommend her to anyone looking for a dedicated and effective community manager.
Jennifer Hanson is such an amazing person to work with. Overall, great communication, attentive, and very professional. I highly recommend this company, and Jennifer.
Spectrum Association Management is very helpful regarding any issue inclusing any changes I want to make in my property. Also, their support is excellent and prompt. I am happy to have them as my HOA.
My arc improvement request received quick attention throughout the process, and approval was communicated without delay. Thanks to Randy M of Spectrum Association Management, the improvement request process was seamless.
I have served on an HOA board that Spectrum manages and Jaime has been a valuable resource for us as most of us were new to HOAs. She has handled situations with professionalism and it truly shows she cares about the communities she manages. Thank you Jaime!
Unfortunately Spectrum HOA management are terrible. We fell on hard times a while back and were seeking help from them. They said no. We missed payments totaling $375. With fees they said we owed $670. We paid that in full to bring our account back to $0. A few years later we were selling our house and they claimed we had an outstanding balance of $725. They said that what we ACTUALLY owed was $1300 and only paid the $670. Some arguing and time later they came back and said "it's not your debt, it's the property's debt" owed after they threw on their administrative fees, late fees etc they cl…
Our association of over 1100 homes in the north Fort Worth area has worked with Tiffany Heyland and Spectrum Management for the past year. In that time, we have been able to improve our communication with the owners and run our meetings more smoothly. Their resources have been beneficial to our owners and residents. I highly recommend Spectrum Management, and Tiffany Heyland in particular.
Would give 0 stars if I could. The lack of professionalism and follow through of this company is the worst. If any HOA is looking to hire a property management company - steer away from Spectrum for the sake of the board who has to deal with them and the homeowners.
I have been living in the Hidden Cove community, managed by Spectrum Associate Management, for two months now. During this time, I have not received any documents confirming my ownership, nor have I been provided with a gate code or access to the swimming facilities. I reached out via email for assistance, but the instructions I received were confusing and unhelpful. As a result, whenever I came home, I had to wait outside and follow other cars through the gate. They charge $99 per month, but the services provided are inadequate. The trash pickup schedule is inconvenient, with recycling being…
Our community has been with SpectrumAM management for over 10 years. We have worked through many community managers and recently are working with Season Duncan. Season helps manage through struggles that we have in our neighborhood and, at times, struggles that we have had within SpectrumAM. While we continue to grow with partnership we are growing in a positive direction.
Worst hoa company by far.
Todd Fjerstad does an excellent job at Spectrum, being prompt in replies with any problem solving at our HOA at Starcreek Allen.
Impossible to talk to anyone there about HOA questions or problems. MIA
I recently had the pleasure of attending a board meeting with our new Hunter's Bend HOA manager, Melissa, and I am thoroughly impressed. During the meeting, Melissa demonstrated outstanding leadership and confidence. Her skills and proactive involvement in our community are evident, and it's clear she is dedicated to making positive changes. Melissa's ability to address concerns and provide thoughtful solutions left a lasting impression. We are fortunate to have her as our HOA manager, and I am excited to see the positive impact she will bring to Hunter's Bend. Highly recommend Melissa for her…
This company deserves no stars whatsoever. Their behavior is appalling and laughable. They consistently raise the HOA fee each year without regard for homeowner communication, opting instead to tack on "delinquent fees" and "admin fees" regardless of auto-pay enrollment. They fail to properly inform homeowners of changes and are solely focused on monetary gain. Such companies are the reason for people to despise HOAs. Every person you talk to in this company are meticulously trained to offer explanations, not resolutions. They're ineffective - numerous houses on my street have serious violatio…
Tiffany, our community manager, on a scale from 1 to 10, she is an 11! She is proactively engaging, responsive, highly organized and always thinking of what's best for our community finding great balance between quality and cost - no easy task. We as a community greatly appreciate all her tremendous efforts and keen attention to detail.
Tiffany Heyland at Spectrum AM is one of the best managers for our HOA. The work she does is crazy. We have had more success with getting things done with her than any other manager.
Trying contacting this company with a question or an inquiry on something pertaining to your HOA, this company goes out of there way to do anything except have a live conversation. They point towards an app or a chat with a computer. If you go that route, good luck in getting a timely response and action. Wouldn't recommend them to manage your HOA!
Our property manager Tiffany Heyland with Spectrum is a very hard working individual and always on top of things. Our experience working with her is very good.
Worked with Tyrone P, around a garage door replacement in SpringPark. Process was fairly seamless. Got formal approval within a week . All’s well that ends well. Easier than we imagined. Nice support and communications Tyrone. Thank you and well done.
Kristal was excellent! I submitted my reroof request and had the approval with hours (literally) of my submittal. Now, they do have up to 30 days for approval but, same shingle brand, color requested with all required info which I sourced on-line. Super simple and super efficient using the on-line request system. Thanks Kristal!!
Kristal C has been quick to communicate and get items such as HOA building permit approvals done quickly. This is much appreciated. I do find the spectrum app and site to be a little hard to navigate and it was not intuitive as to how to actually submit a building permit request online, but I eventually figured it out.
Tiffany is always on top of situations and works really well with the board to find a quick and unanimous resolve. She has great follow up as well as updates the board on any issues that are pending and need attention.
I find Spectrum to be knowledgeable and responsive to the needs of our HOA. Our current manager, Tiffany, is great- she answers our questions and keeps us up to date on matters of concern to our HOA. Thank you Tiffany!
Lauren our ACC Coordinator was an absolute pleasure to work with as she was very professional in her communications with us. She provided in-depth guidelines for us to follow, which simplified our Architecture request and kept me informed along the way. I look forward to our next home project and the opportunity to work with Spectrum again.
I so appreciate the Creek Hollow HOA in Richardson, TX for responding quickly with permission to replace our windows. Our curb appeal was much improved. The process was easy thanks to Lauren V and the board.
Great response and turn around time for Fence rebuilding permit.
Submitted an ACC request to add a walkway with photos as requested. I received feedback within 48 hours of additional information that I overlooked as a requirement. I’m thankful that my submissions are actually being reviewed. The documents were easily added on the website. I didn’t have to wait long for a response or get any pushback on my application. We’re good to go to get our walkway done right away!
This company is an absolute scam. Sent us a violation notice about our lawn not being maintained which we maintain every year through different landscaping companies. We left town for a couple of weeks and even though we’d handled the removal of the weed before the deadline; they came in on a day when it had grown a little and tacked on a $200 fine for two months. I have a lawn care company that I pay hundreds for weed control yet they’ll find days when the lawn may be slightly out of shape and snap pictures and throw on fines oh and if you don’t attend to it in due course, they’ll add a few …