Vision Communities Management Reviews

“I would like to sincerely thank Izzy Jordan for her outstanding service as our HOA manager. Izzy has been incredibly professional, responsive, and helpful throughout the entire process. She always takes the time to answer questions, communicates clearly, and genuinely cares about helping homeowners. Her dedication, patience, and exceptional customer service made everything smooth and stress-free. I truly appreciate all of her hard work and highly recommend Izzy Jordan to anyone looking for a knowledgeable and dependable HOA manager. Thank you, Izzy!”

Working with Melissa Avila has been the most constructive HOA experience I've had, across several HOA-governed communities over the years. That isn't a small statement. I'm a homeowner in the Carillon community, one of the neighborhoods Melissa manages for Vision Communities Management. By way of context: I work professionally as a legal assistant and as the HR manager for multiple tech entrepreneurs, so the qualities I'm about to name are ones I evaluate in employees regularly, and I'm not easily impressed. Across multiple calls and exchanges over the past few months, I've consistently foun…

Slow to respond to work orders for our neighborhood HOA, Meadow Run in Melissa, TX. Takes multiple emails and work orders with the problem of our walking trail lights still not fixed. As of 3/24 lights are not working and this has been ongoing issue before December 2025.

This is the worst HOA management I have ever dealt with. They do things without letting us know fees increase is seriously without any notice In two year big change in fee Very big houses HOA fee is like $500 a year

This management company does not provide any transparency within the community. They do anything without the consultation and approval of the community. We are still waiting for phase II to be started, and this has been delayed now for 3 years.

Extremely disappointed with VCM Property Management. They have increased HOA fees with no transparency or clear justification. What makes it worse is the ongoing lack of communication. Multiple follow-ups from homeowners were either ignored or met with vague, delayed responses that did not address our actual concerns. HOA management should be responsive, accountable, and transparent—none of which we have experienced with VCM. This lack of accountability and responsiveness is unacceptable for an HOA management company.

Katie Reese is just unbelievable!! As a first time home owner with many questions, Katie is always quick to respond with clear and concise information about the community. She basically provides answers to the questions before they’re even asked. With community initiatives, I know there’s a lot of moving parts, but I feel like she’s the one to credit for driving everything to completion.

HOA trying to enforce rules that do not exist in any of the governing standards UPDATE: What your public reply did not mention is that after voiding the original fine (which you admitted was based on a rule that does not exist), I was then threatened with a second violation under a different rule that also does not exist in any governing document. Temporary holiday light clips were suddenly labeled an “unapproved modification,” even though: The CCRs do not classify clips as modifications The ACC/ARC guidelines do not mention clips No recorded ACC standard exists in Tarrant County requirin…

Working with Lisa at Vision Communities Management has been an absolute game changer for our little neighborhood. She’s incredibly easy to reach and somehow manages to make herself available pretty much around the clock, no matter what we throw her way. Even though our community is tiny, we get the same level of attention and service that larger neighborhoods brag about. Lisa keeps a close eye on our property with regular inspections and handles most day-to-day issues before the board even needs to get involved. When something does require direction, she reaches out promptly and always with a…

“Best decision our board ever made—hands down.” Hiring VCM (and specifically having Lisa Miles as our PID Community Manager) has been the easiest and most rewarding vote I’ve ever cast as a board member. Since Lisa joined us in April 2024, she has accomplished more for Country Club Park PID in the past year and a half than previous management companies managed in years. Lisa is simply outstanding. She attacks every task with unwavering dedication, incredible professionalism, and genuine grace. She fights for our community —holding vendors accountable while still pushing forward our biggest g…

Claudina Long has been extremely helpful with my property in the Villas at Twin Creeks. She goes above and beyond the call of duty.

Katie Reese is our property manager. She is fantastic and very responsive.

Lisa Miles has been outstanding to work with and has been managing our community HOA and PID. She answers all questions and concerns, either on the phone or email or in person. She has an affable personality which warmly welcomes conversations in a pleasant and friendly manner.

Lisa Miles is great to work with. She is always available, friendly, knowledgeable, diligent, respectful, supportive, and more. I cannot say enough great things about her to show how much she has made a positive impact on our community. I highly recommend Lisa, you would not be disappointed!

Working with Claudina Long has been a great experience. She is responsive, organized, and consistently follows through on requests and concerns in a timely manner. Her professionalism and clear communication make managing HOA matters much smoother. It's clear she genuinely cares about Monticello Park and takes pride in her work.

Vision Communities Management has been fantastic to work with! Christi is always professional, responsive, and goes above and beyond to make sure everything runs smoothly in our community. She communicates clearly, handles issues promptly, and genuinely cares about the homeowners. It’s great to have such a dependable and knowledgeable management team keeping our neighborhood organized and looking its best. Highly recommend VCM and especially Christi for their excellent service!

Working with VCM has been easy for a new community. Lisa has been attentive to the requests of the community and has been consistent with community drive checks to uphold the HOA standards.

Lisa Miles is an exceptional HOA manager! She’s professional, responsive, and truly cares about the communities she serves. Lisa goes above and beyond to ensure things run smoothly, communicates clearly, and always follows through on her commitments. Her attention to detail and positive attitude make working with her an absolute pleasure. Highly recommend her to any community looking for a dedicated and knowledgeable manager!

I was a homeowner in the Redhills Springs Townhomes Community in Plano, TX. I recently sold my townhome and just before the sale went on I was facing with some unfortunate and unusual situations that made the whole process very challenging for me. Ms Claudina Long, our Community Association Manager helped me so much throughout the process! I am forever grateful to her for the kindness and compassion that she showed to me during this difficult time. She was prompt to answer all my concerns in a very positive manner and guided me towards a positive outcome. A big shout out to Ms Long and thank y…

This company was horrid to deal with. They acted concerned in the beginning about my issue with a dead tree hanging over my fenced property. They led me on for months before they disappeared completely as my HOA fired them. Our new company, Secure Association Management took care of my issue quickly and very professionally.

Extremely disappointed with the customer service and quality of communication and follow-up with this company. Emails get unreplied. Phone calls go to voicemail, never get returned. Website is incredibly archaic; with no way to provide comments / replies through the online portal. Whenever I call their support center, the representatives have no ability to handle HOA issues. (e.g. - remove violations, remove fines, modify requests, or change what is in the HOA portal.) For example, when a courtesy notice was sent to me for weed removal at my home, I informed them it was already handled. Two we…

I owned a home in an HOA managed by VCM from December 2023 until today, August 2025. In that time span, I paid this company nearly $2,500 in absolutely made up charges. When you ask for proof, they don’t have it. But you have to pay in order to not get more fines (for literally nothing, Things that you’re literal neighbors Will pick out and fine you for) and to get papers from them to sell your house. In short, VCM IS THE BIGGEST SCAM COMPANY TO EXIST IN THE UNITED STATES. I would rather take a bath in boiling hot tar, then ever purchase a property managed by this horrible soulless company.

VCM is the worst property management company in DFW. They practically do nothing. No community inspection, no posting meeting minutes, manager reports, simply nothing. Monday Makin should be fired a long time ago. This woman doesn't answer calls/emails and has no clue what's going on in the properties she manages. VCM has provided zero value to our community and basically ran our community down. Victor, the VP, also never followed up and returned phone calls like he said he would. Steer clear of this company as they add no value to your HOA and homeowners.

Vision Communities Management has been a great partner in keeping our community running smoothly. Their team is professional, responsive, and always willing to help. They handle issues efficiently and communicate clearly, making HOA management stress-free.

They are absolutely incompetent. My HOA just fired them and they are out in ten days. They could not manage a headache. The managers assigned to our neighborhood was a revolving door. Out of the countless managers only one was good and she left. I served on our HOA board with VCM twice and saw the mismanagement first hand. Then yesterday they send me a letter about weeds in my yard. I don’t have a single weed. My neighbor does. Funny thing, the pictures on the paper shows no weeds. They are imbeciles. If you’re an HOA and you’re looking for a manage company I’d stay clear of this one.

Worst HOA company in Dallas. Avoid at all cost.

Absolutely horrible management company. None responsive and expensive for lack of services and oversight within the community.

M. Ramos and team was great remedying our concept. Responsive and timely to get things on track! Thank y’all again!

We have been using VCM for over a year now and I am extremely pleased with them. Our property manager is Jessica Lamport and she is always very responsive and on the ball! Sharon Davis is our director and she definitely keeps us in line. Her knowledge and advice is always welcomed and on point.

I have worked with VCM Texas for several years. My experience depends on who is our account manager. Casey Herndon has been our manager for the past three years. She does a very good job of managing our community. I have been pleased with her. She has been promoted so now we have a new manager. I will review him later but initially Max seems to be thorough and competent. The internal operation of VCM can be frustrating at times. They really need to have folks dial in, email and the like from outside their company to review how their website, contact information and payment systems work. That i…

No communication at all. We have been sending emails for 2 weeks and spent several hours on hold only to not receive a call back. We have been handed from one rep to another with no results on a simple request.

I have been trying to get pool cards for over 4 weeks now and not getting a response. Even after one week of them saying the cards were mailed cards have not been received. Very poor customer service

I recently had a non emergency incident occurred and Lilly Porche who is our community manager, she understood well and taken required steps. Thank you.

Since 2007 we have had several Management companies, good, less good, and everything in between. But NEVER anything as bad as VCM. The lack of customer service, the lack of management knowledge is out of the charts. The past 5 years has been a real nightmare in every single way. Maintenance of community is at its worse ever and they do not care. The community manager has been change several time and is getting worse every time. The current one is the worst so far. Terrible management company. Get away from them while you can. Owners finally are meeting to discuss looking to switch.

It took a year and multiple e-mails to get my name corrected on my account and didn't get resolved until I sent an email stating that until my name was corrected to my legal name which is the same as my mortgage paperwork, I would not pay my HOA dues. That finally got someone's attention and 2 days after they fixed what should have never happened...I get charged for late fees and collection fees. I fail to understand why VCM's failure to pay attention to details and my multiple attempts to get the problem corrected has resulted in me being penalized.

Incorrectly invoiced two times, only been billed twice. Extremely slow to respond to email. Incompetent staff replying to emails. O response whatsoever to required requests to paint/landscape. Cannot recommend. Advise avoiding these parasites.

Does not manage HOAs well. Managers often have to call others in the company to problem solve. We had issues with lying about when they discontinued our app as well as having communicated with homeowners. This company does not follow Texas Property Code Statues, does not do due diligence to select vendors that provide services at reasonable prices, does not honor 24hr response time stated on website.

Maria and Tamisha at VCM were extremely helpful in assisting me with a document I needed for my property. Thank you for your assistance!

VCM is the best management company that I have worked with. I love that I can contact Maria with an issue and it is resolved quickly & timely. Thanks Maria I really appreciate your help.

Worse community management service. Poor customer service and hefty Hoa for minimal services.

If I could leave less than one star I would. My boyfriend and I have been trying to get ahold of anyone and everyone we could in regards to my overdue balance that we JUST found out about in May when attempting to inquire about access our amenities in Wildflower Ranch but it seems as though no one cares to respond. We were not made aware from the start about the late fees, or even the first missed payment via mail or anything as we weren’t even told about the app to access all of the payment information. After discovering the app, we were then told the account had been sent to an attorneys of…

Demetria has been an amazing person to work with! Demetria has been an exceptional manager for our HOA. She consistently demonstrates a remarkable ability to address concerns with efficiency and professionalism. Her communication is always clear and timely, keeping residents well-informed. We are truly fortunate to have her dedicated service. Her efforts greatly contribute to a well-managed and pleasant community.

They take months to respond in any way, and will send fines for grass at two inches. It took four months to fix their payment website, and send late fees; and took two months to waive a late fee. Horrible company.

I requested a waiver on late fees months ago and they never let me know if or when they'll make a decision on that. I don't feel entitled to a refund, but I feel that they were excessive and I deserved to at least get an answer after filling out the form and emailing the manager several times. No idea what it is we are paying them for, outside of having them take a pictures of grass in flower beds after weeks of spring rain. Do better.

This is my first time ever living in an HOA, and Izzi has been incredibly helpful throughout the process. She took the time to explain how to submit an ARC request and answered all of my questions clearly. I really appreciated that she went above and beyond instead of just directing me to a website. Great customer service and very personable!

Account Number: 229173483 I am writing to formally dispute the violation notice dated May 9, 2026, regarding Article IX Section 9.10, "Garbage and Refuse Disposal/Collection". This is the second time I have been falsely issued a notice for a violation committed by my neighbor. I am requesting an immediate reversal of this notice and a formal correction of our account records based on the following facts and clear instances of professional mismanagement: • Incorrect Target of Enforcement: As an established custom in our complex, each resident places their trash receptacles directly in front of …

We moved into our new Neighborhood and it was my first time having an HOA. Izzy is always so kind and friendly. She has always been so helpful and is so quick to respond. I love that she takes such pride in making our neighborhood beautiful and safe.

Claudina Long has helped me multiple times with quick responses, friendly communication and a desire to go above and beyond to serve the residents of her community!

New homeowner in the Cove of Hickory Creek and the HOA staff has been exceptionally responsive to my many inquires as a new resident in the area. Caleb has been very helpful with providing me with information and small item requests with adjusting to relocating to the new subdivision. I love it here! Thank you for your five star service! ~ Happy New Home Owner~

I talked with Caleb today and he was able to answer my questions and took note of my concerns. Our neighborhood needs more lighting, improved cleaning of shared spaces and more community engagement. He informed me these issues have been brought up with the HOA board as well. I look forward to seeing improvements.

As a resident of Cambridge Estate Prosper, I'm an highly disappointed in the services our community receives from VCM. We have limited communication on their engagement, upkeep or community improvements with the high fee charged. The only support given is a monthly newsletter and violation notices only. No amenities or community event support or insight to how fees are distributed and for what, given the cost. Also, no insight on bylaws or meetings to ensure residents feel informed. Not what I would have expected for a community of this caliber.

If I could give them -5 stars, I would. This HOA is awful and impossible to deal with. Back in November I submitted a fee waiver so I could pay my dues, and guess what? They never bothered to respond. I called twice in December, and both times they told me to just wait while they “resolved” it. Then on January 2nd, out of nowhere, I get a letter from Kapioltas Law Firm. Yep, VCM handed my case over to them even though I was ready and willing to pay. And of all firms, they picked Kapioltas — the absolute worst. They never follow up, they never help, but now they want to charge me $1,800 when m…

Izzi & Rachel are very quick to respond to concerns or questions. They’re also very friendly. I enjoy having VCM as our HOA company.

Does anyone have the number for the HOA president cause this guy Sean comes to my house everyday taking pics of my home costing me $35 for each violation and it's starting to feel like harassment. He sent a violation for a basketball goal twice and my lawn. He's being so petty by driving by to take pics I feel like he doing this on purpose. I'm contacting my attorney because his racial profiling of my home with his violation fees is costing me money. His hate has a monetary gain and I need this to stop.

I did not always have the best experience with VCM (specifically with response time and quality of service); however, ever since Claudine Long has become our Town Home Community Association Manager, it has completely changed. Claudine is extremely responsive and seems genuine in providing the best service for the residents of the community. Hoping this remains the case as I know many HOA companies do not tend to get the best rep.

I live in a townhome community that unfortunately is being managed by VCM management company. I wish that any cost we could pull VCM and replace them with another option. Avoid using VCM at all costs. They add no value in the community, their budgeting and spending is always incorrect and as much as we try, it is impossible to get up our management to pay attention to or respond to any of our concerns.

This company is awful. They don’t care about there neighborhoods. We pay $700 a year and they don’t enforce any of the rules in HOA docs. They are the reason are neighborhood is run down. I have emailed them several times and i get a generic email back.

Horrible management company that closes our pool half the time it's supposed to be open for no listed reasons. Cites people for bordering their garden beds but won't do anything about an abandoned house with weeds growing everywhere so bad you couldn't get to the door if you wanted. Can't wait until our neighborhood is rid of this sad excuse for a management company

I really wish I could leave 0 stars. I lease a property in Princeton and this is the HOA management company. THEY WILL HARRASS THE HELL OUT OF YOU! They literally sent a notice 3 days after I signed my lease regarding my basketball goal being in the grass and not by the garage, meanwhile we are in the process of moving in so we hadn't placed the goal. But my neighbors have two basketball goals at the end of the driveaway and the kids play full court basketball in the road! They keep sending a notice to my landlord about trash receptables but using the same old picture from months ago! Meanw…