Westdale Asset Management Reviews

I have experienced ongoing issues with management handling, inconsistent communication, delays in assistance, unresolved noise concerns, and lack of accountability at The Oaks of Denton Apartments managed by Westdale. The primary issue began after I discovered utility-related charges associated with the electricity account for my apartment from the City of Denton. Once I became aware of the issue, I immediately contacted the leasing office in an effort to understand and resolve the matter in good faith. I was initially advised that one utility-related fee had already been waived as a courtes…

Westdale Real Estate manages Beacon Hymeadow Properties in Maxwell, TX. I’m saving my review of the overall experience for Hymeadow, but I just want to highlight how inept, incompetent, and fraudulent Westdale is. Today, residents receive an email stating that the resident portal is will become unavailable UNTIL FURTHER NOTICE. So, no way to pay rent or submit maintenance requests. Know what their solution is? They want the residents to deliver payments (certified funds) to the management office personally until they reinstate the resident portal. For maintenance requests, we are to call or v…

Very rude and unprofessional company I don’t recommend renting there properties worst decision ever please be careful with your information they share your personal information.

Safety Concern and Complaint Regarding Maintenance Response Dear Management Team, I am writing to formally file a complaint regarding a safety issue and my interaction with a leasing office staff member, Ashley. I have been a resident at Terrace Apartments for four years and have never experienced an issue like this. On the morning of Jan 29th 2026 around 6:00 a.m., I nearly injured myself due to ice directly outside my apartment door while trying to get to my vehicle to go to work. Because of this unsafe condition, I was forced to miss work. I contacted the leasing office to request that …

I have been trying to speak to someone in upper management about some issues and was reluctantly given a number to call then called that person (Nazila Rooshanzami) who wa residentas non-responsive at first then when I did speak to her she was rude, no care or concern for a resident at one of the properties she is over. There does not seem to be any concern, compassion, for real people and real issues. Also, the knowledge level on basic systems and processes was just not there.. She even got my. name wrong.. I would not recommend to anyone, friend or foe.

Complaint Letter to Copper Canyon Management Dear Copper Canyon Management, We are absolutely livid and profoundly disappointed with the unacceptable mishandling of our rent payment and the utterly dismissive customer service we’ve encountered. Just one week after signing a new lease, we deeply regret our decision to continue renting with Copper Canyon due to your infuriatingly defective payment system and your staff’s refusal to acknowledge clear evidence. We are also notifying Westdale Corporate Office, which we believe manages Copper Canyon Apartments, of this matter to ensure it is addre…

extremely bad, no one care to do work. they called police on me for asking how many parking spots are available

Update: Since Westdale took over Chisholm Place, tenant rights have been ignored. Texas law protects a tenant’s right to quiet enjoyment, meaning we should be able to live in our homes without constant, unnecessary disruptions. That’s not happening here. For over a year, management has allowed unannounced, extremely loud construction directly outside apartments — brick removal, fence replacement, drilling at 8 AM — without any advance notice. The Texas Property Code requires landlords to maintain the premises in a habitable condition and not substantially interfere with a tenant’s ability to …

A poor property management company. Speaking in regard to their 22 West. building in Miami. They have a serious pest issue with no valid response to address the issue.

This is the worst management company I’ve ever encountered. I’m disabled I lived at Encore at Buckingham from 3/2015 until 1/2025. I cleaned the apartment they said my deposit would be mailed in 30days. Well they then said they were going to deduct for a gas bill. The gas bill has been in my name since 2015 but someone from their company called Atmos Energy, said they would be responsible for the bill from 11/2024 until the present which was their mistake. They refuse to call Atmos so I called them had them to fix Encore mistake but they still refused. Kathy Riggins and Consuela Villalta were …

Westdale Asset Management Company bought Encore at Buckingham in late October or took over November 1, 2024. The people they have working in the office is incomplete, ruthless and liars. I put in a notice with the previous company to move October 31, 2024. They called and asked me two days was I still moving on that date and I told them no. So they said the new people would give me an extension! I went into the office asked the lady could I move December 31 they said yes. Now all Of sudden they have amnesia and said I was supposed to move November 1, 2024 if that was so why didn’t I get an evi…

I want no stars but have to select 1 to post the following! I have been a loyal tenant of Lakeland Grand Apts in Lakeland ,Fl 33812 for over a year now. The property manager Heather has a nasty attitude and talks down to her employees and tenants. This has been witnessed by myself and other residents and other employees on multiple occasions. She has 2 wonderful ladies Holly and Kayla that assist in the office, and actually do most of the work from what I can tell while she hides in her office and does not interact with her tenants or prospective tenants. In fact, I thought Holly was the prop…

Horrible property management company that needs to be shut down! Look at what they did to a father and daughter in Dallas- they wrongfully entered their apartment, stole ALL of their property and threw it all away! They are not making their mistake right, instead they accused the father of counterfeiting because they found clearly marked “play money” from the daughter’s toys. Sick company that is full of greed, not only shut down this company but out the owner or executives in jail where they belong!

Westdale is the Property Management for The Beacon at Arbors previously known as: Granden Arbours. We moved in December 21,2023. While everything started out well things changed quickly after it was discover out waste water pipe had been buried in the front yard. With no where to go the water began backing up in our downstairs toilet .After several call and emails to on site management we reached out to the property managers Westdale property. Not liking this the onsite management became hostile and unfortunately turned down our original request for a lease change by one month that we had made…

Horrible company. Rented from a property of theirs in Florida, and they are roach infested. Huge maintenance issues upon move in day one. They sent my account to a collections agency after I never received a letter that they keep claiming I received. Then say there's nothing they can do about it. Had a lady named Nezila call me, then hang up on me when I responded to what she had just said. If you see Westdale, run. They are slumlords and don't care.