Willow Bridge Reviews

This company owes me $500 back and will NOT provide it. I am going to have to serve them at their corporate office and also report them to the Chicago Department of Real Estate for theft.

Literally the worst property management company I have ever experienced. They allow smoking in all units on my property even though there is a small sentence in the lease that would make you think otherwise. The staff are wildly unhelpful and everything is always "out of their hands". They perform construction without notice. They just dont care.

This is a direct representation of how your company responds to resident concerns...

Melody was very helpful and efficient, thank you! Just had a garbage disposal quit and it was serviced same day, thank you!

Quick response and fix to my issues every time!

If I could give 0 stars I would! I am writing to formally escalate an ongoing issue regarding a $300 deposit that has yet to be returned to me after nearly a year of repeated follow-ups. I have been going back and forth with your company for months regarding this matter. The property manager, at Ferro apartments in Plano, TX Jennifer Garcia Avellaneda, has demonstrated extremely poor communication throughout this process. After initially engaging with me as a prospective tenant, communication significantly declined once she realized my race. My follow-ups were ignored, and I did not receive fu…

Don’t live anywhere that they’re the property managers at. They don’t care about residents. Take months to fix appliances and do nothing about rising crime and resident concerns.

I have had a fruit fly infestation for over a month now. I’ve done everything they requested and the flies are all over my refrigerator. They have come to my apt 4 times to treat but I can’t eat sleep or bathe with seeing fruit flies

I’m a resident in one of the properties and it is impossible to speak to management. This company has no intent of working with residents, keeping them safe, or providing services they charge for.

If I could give fewer stars I would. Team has been unrepentantly unhelpful since before we even managed to schedule a tour. Having now lived here for multiple years, I couldn't imagine have a worse experience with Management. From The common area washer and dryers not functioning, and it being left to myself and other residents to deal with the vendor ourselves as the team said it wasnt their job, to the unserviced garbage dumpster left rotting in the sun for 5 months as the management office refused to pay Trash vendor La Mela and as such stopped receiving trash services for months with no a…

I've been living in my community since 2019 before willow Bridge came if you want to face eviction for late payment of water bill this is the place for you the terror and mental anguish i have been through and constant threat that if you are late they will proceed to eviction instead of trying to offer resources or payment plans you're not even allowed to dispute the inaccurate charges there's no community we are treated as business I've been diagnosed with cancer and taken to court for late water even though it was a zero balance the process continued I've seen all the previous tenants be evi…

My move in experience has been negative. When I arrived at my apartment the carpet had not been replaced and drywall dust covered the counters in the kitchen. The leasing agent accompanied me inside and was very unhappy that the unit was not ready or clean.

Thoroughly enjoyed my 3 years living at Moda. Complex is well maintained and the leasing staff is phenomenal (specifically Claudia and Dustin). Close to plenty of fun locations in the Uptown / Victory Park area. Would recommend to any and all.

NO STARS!!!... I'm a resident at The Seven apartments since January 2025, when I say everything that willow bridge offers and stride to commitment falls very far to the ground. My unit was switched before taking possession, my move in list is a novel for a new community still under construction. I've asked for a transfer and have been denied, parking is more than awful. maintenance he's inept. my unit floors are uneven. the planks dot met each other, oven rack don't move, took over month for refrigerator door to be replaced, weather stripping on both doors show light into unit ( mind you been …

They send you letters that your rent is late, when you paid it and can prove it. They will not correct the issue. They have no accountability and they do not care.

I received a reply from Willow Bridge corporate office in regard to my concern. I was assured the issue would be corrected and sure enough it was! I appreciate the fast response and attention to this matter. It is refreshing to have help from someone who listens and gets to the root of things. A sincere thank you to Tami!

I enjoy my experience at Laurel Green apartments. They have a great staff and a great maintenance team. Carlos and Zakeem are very response, respectful, and do a great job at maintaining the apartment. Every time I have put in a maintenance request it is taken cared of immediately and it has always been a wonderful experience with this team. Carlos and Zakeem not only do great work maintaining the apartment but are also very hospitable. They always greet me with smiling faces whenever I see them in the community. I highly recommend this being your next home.

Eric at Flat Iron apartments at Austin Ranch was the kindest and friendliest maintenance worker we’ve ever had. He was so helpful and was always quick to answer our requests! Great guy!

Zero - Do not rent from this company! The actual property I live at won't answer their phone, don't respond to any issues, and the corporate office DOESN'T respond. Will take legal/city ordinance action as I have been a 5 year resident & then this company took OVER - WORST company ever!

Darryl goes far beyond what I would think he should do when taking care of service requests. I have never had a bad experience when it comes to the service he provides every time. I wish more people got it like he does. An absolute god send I tell you.

They sure want their rent on time but don’t even come close to fixing things in an even close timely manner. They do NOT respond to emails period. When they took over this place over two years ago the entire exterior lighting went dark, for a few months. Lighting required by building code and fire marshal code, and now they did it again here. Profit over people’s safety. ALL EXTERIOR STAIRS ARE REQUIRED NY CODE TO BE LIT. It’s like I almost want someone to fall and get hurt and sue you, that’ll cost you a lot more than the money you’re saving taking us dark again. I will be calling Mecklenbur…

Overall, we have reached out to management regarding our individual dwelling, amenities and overall safety of the complex numerous times. There has been issues with exposed wiring on electrical boxes for lamp posts, dog excrement with worms, mold, sidewalk flooding, trash i.e cigarettes/broken bottles (it took 3 emails for them to pick up 1 bottle of glass due to them picking up partial parts but leaving some near a stroller) etc., and light sockets. There also have been leaks from the porch above us into our window by our front door. We have been polite and have provided adequate time regard…

They absolutely ran museum tower in charlotte into the ground, to the point that they had to sell the building. Awful policies, worse people, and awful maintenance. Never, EVER rent from these people. They will LIE through their teeth to get a sale.

Willow Bridge was contracted to manage the re-branded Cottage Living in Conroe, TX upon its purchase by Christopher Todd of AZ from Cottage Green, the developer mid October 2024. The community is nice, the people are nice, the office staff are nice (I'm sure they lease lots of apartments) but this is a community of stand alone cottages with a target market of an older, affluent tenant most likely downsizing from home ownership. We don't have debt and we don't pay bills without support substantiating the balance due. Three weeks after the sale and the back office operations are still not fully…

Willow bridge recently took over my complex and only gave us a week notice to stop using a payment app called flex. In fact they didn’t even give us warning I had to personally email to see if it would still be an option . Now we have a week to completely rework finances and pray we make all of rent on time. They aren’t even offering us leeway with when rent is due or bypassing late fees for a financial transition that should have a month warning atleast. It was like pulling teeth to even get any proper replies through the email they gave us. Already off to a horrid start.

Moved into Parkside One Esterra in Redmond. The property looks great on the outside. When we moved in, there were bugs in the apartment kitchen. When reported to the leasing manager, they were like we can't do anything and you should move in and stay, and we can try to fix it over the week. How can you tell the residents to move in to a bug infested property. The pest control is scheduled for after 4 days. They told us to use the kitchen in another vacant apartment and stay in our apartment. Is this what someone would like to call home? We sleep in some apartment which has bug infested kitche…

To Whom It May Concern, I am writing to formally file a complaint regarding the conduct of Diana Sydney-Landers, the Property Manager at Soverre, on September 11, 2024. I am deeply concerned about the handling of my situation, which has had significant repercussions for my health. On September 11, 2024, I was locked out of my apartment and unable to access my unit. I initially called the front desk and was placed on hold. When I arrived in the lobby, I spoke with the concierge, who then directed me to Ms. Sydney-Landers. I informed Ms. Sydney-Landers that I was locked out and that my key fo…

Charged fees due to late payment that was on Auto pay but did not go through due to the management companies issue. Refused to call back when I wanted to discuss the issue.

Moved into a new property in Pittsburgh, Pa. The building is certainly eye candy but that is where it ends. The materials are very cheap. No soundproofing. The area around the pool deck is very slick. We did not receive our mail for 3 weeks, until we had to go to our congressman Delusio about it. Apparently no one from administration told Usps that the building was ready for occupancy. Additionally packages have been stolen from the mail room which does not have the lockers installed yet. One tenant's foot went through the shower! One tenant had bees invade their apartment. We couldn…

This Company and the complexes have the same unprofessional work Ethics. They refuse to fix any issues and the Receptionist just lies everytime you call stating "The regional manager,he will call you today.They lie and refuse to speak with Residents and resolve issues.It is unexceptable that issues aren't resolved and residents are being mistreated and suffering with horrible living conditions

I moved into the recently built Towns of Calcutta Townhomes in Stockbridge in October 2023, thinking that since it was a completely gated property it offered security from outsiders. This has turned out to be a hoax. Here we are in mid-March 2024 and the gates are still open and we have not received our access cards to get in the entrance gate. When you ask local management about when the gates are going to be closed, when we are going to get the security that we were promised and are paying for, they don't have an answer or don't care to find out. All types of people have been coming ont…

If I could do less than 1 star I would!!! DO NOT LEASE ANY PROPERTY MANAGED BY THIS COMPANY!!!!! If you enjoy OVER paying and under delivering let me give you my venmo and I will give you a fluffy blanket and go down and reserve you a spot under the Walnut Hill/75 bridge!! I have lived in Preston Hollow Village apartments for almost 6 years and I CAN NOT wait to move out of here! Apartments used to be beautifully maintained and office staff used to care about the residents but ever since Lincoln Property stopped managing, it has gone down hill at 90 miles per hour! First these apartments …

Since 12/18/2023, I was left without power, heat, or hot water in their newly acquired Prynn Hills property . Now 6 days later, this slumlord refuses to give me access to a shower in a vacant apartment, or a hotel, or any reasonable accommodation. They have lied saying they will call me with a resolution, they have repeatedly closed any work orders I have submitted. I have never been treated this inhumane in my life. One star is far more than they deserve! UPDATE: 01/04/2024 I have had heat and hot water for nearly 24 hours now. I was finally given access to another apartment on January 2nd af…

DO NOT LET THEIR PROPERTY IN OVERLAND PARK KANSAS FOOL YOU!! The gates work sometimes and there are so many fees that have been added that that $1200 rent is actually $1375 so prepare for that. Also maintenance comes when they want and if your in the apt they are most likely to avoid it until your not home… also the don’t even know how to turn off a light switch when they are done! Completely incompetent it a complete struggle dealing with them. Then the office responds when they want unless you file the complaint on the main page like a new possible tenant. Unless they want something from you…

Am to upset to give a full review right now… will follow up with more details later, but for now, strongly recommend against this appartment and affiliated entities

I recently moved in to the Monroe at Monterey in Palm Bay Fl on 09/05/23. I have to say it's been the worst experience so far. I was told I was moving into a renovated apartment and it is not. 1. I had issues with my electrical panel which took them weeks to fix. 2. My stove burners still do not work. 3. I have water leak coming thru the wall near my patio door in bedroom. 4. I have still not received a key to access my mailbox. 5. I was suppose to receive a $300 discount on my rent for the month of Oct and Nov. I got my first statement emailed to me for Oct and the discount is missing. The yo…