WRMC Reviews

As a Real Estate Advisor, I work with property management companies constantly — both professionally and as a condo owner myself. That experience has given me a high bar for what good service looks like, and Jasmine McMillan at Mercer Square Condominiums clears it effortlessly. Jasmine is one of the most responsive and knowledgeable property managers I've encountered. Every question I've had was met with a prompt, accurate answer — no runaround, no delays. That kind of communication is rare in this industry and genuinely makes a difference. If you're at Mercer Square (2950 McKinney, Dallas),…

Jasmine was very helpful in coordinating repairs to my home, and insuring they were done properly, and even locking up my home when repairs were complete and I was away. Thanks, Jasmine!

I appreciate Smokey for helping me take care of an issue of people driving through my yard to get your lake. He was responsive and understanding, we look forward to working with WRMC and Smokey! 5 Stars!!!!

Our property manager Carolyn Everett is probably the worst. Never answers emails and phone calls..

The GM at The Modern, Cynthia Spradlin, is among the best...if not The Best Owner's Association Professional I have had the privilege of working with. I have done business with The 360, Seaholm, The Spring, 70 Rainey and now The Modern.

Our WRMC on-site facility manager does an outstanding job, and provides excellent service to our HOA.

Not Happy at all. I have submitted the requested paperwork for the 4th time. All proof of payments, authorization by the board and the HOA tally of my up to date account. You are terrible at this.

Do not use the management company, worst communication ever! Requested pool access for tenant in June, sent everything they requested to the email and Mandie M, and called Kowaiski multiple times, still have no response, always went to voice mail and never get back to me nor replied my email.

Couldn’t log in to their payment processor after multiple log in attempts and password resets. When I was finally able to gain access the following week I received an error message telling me they couldn’t accept payment. I wasted one hour of my life trying to do nothing more than make a payment to my HOA on account of this incompetent management team.

I am a homeowner at The Travis at Katy Trail and had to interact with the building general manager, John Sheehan. It was a simple matter regarding providing payment to the HOA. How ever, I want to commend John in that he handled this simple matter as he handles all matters; professsionally, speedily, efficiently and effectively. I always know that when I engage John he will be objective and resolve the matter satisfactorily. John is a pleasure to work with on building matters.

Well, I’m not sure if I’m able to give an unbiased review at this point, since my relationship with our Assistant Manager, Jo Kinsey, at The Mayfair must be approaching two decades now. This feels a little like reviewing a family member. But, in thinking back, I can’t recall a single time Jo was not present and quickly responsive in helping me, even when unasked, with whatever I needed help with. I can think back at many, many times when she did help me. That includes specific request or simply my understanding a rule or procedure with our condo association which has been managed along wit…

Been waiting 5months for a refund or credit on HOA fees and had every excuse under the Sun. If I was late 3days I’d be buried in late fees. Not a happy customer !!! Thankfully Angie Fowler that the complex is superb Heaven help you it there is a billing problem

Abysmal customer service. Communications with this business is very cold and unfriendly. Anyone looking for an HOA company who's going to try and work with the members of your community, keep looking. I'll be actively attending board and HOA meetings to get WRMC replaced, even if it means we have to increase our dues to do so.

I generally find Worthross to be the absolute worst management company in the entire world. They cannot keep their accounting straight. They do not post cashed checks on time and are constantly trying to add late fees to payments that were received and cashed on time. They are unbelievably inefficient in every possible way and they cannot seem to keep a general manager for more than a couple of months. They should be called Worthless Ross if we were being accurate. Eagerly awaiting the day we replaced them with a decent company sooner rather than later.

WRMC truly understands and supports community associations to improve their resident and owner experience!

Your response is a perfect example of the ongoing issues. No one from your team has genuinely attempted to contact me—unless you count Venessa Milan ignoring multiple emails, being unavailable by phone, and having a perpetually full voicemail box. This copy-paste reply about following “Board direction” and “governing documents” is the exact kind of scripted deflection I’ve experienced from Worth Ross since day one. If communication and accountability were actually a priority, Venessa Milan—or someone competent—would’ve responded directly instead of forcing me to chase basic answers through d…

Unfortunately, the management has not demonstrated professionalism or reliability. Customer service does not answer phone calls, nor do they return messages left. I'm unsure why our board continues to work with this company, but I will make it a point to voice my concerns and push for a change as soon as possible.

This management company signed a contract with our HOA in November of 2024. They were to transition before the end of the year with the previous management company. I have tried to contact them 4/5 times since January and they have not responded to any of my general question concerning the HOA finances or repairs. Our property finances were last posted Jan 7th and they have not explained why we have a negative balance in our HOA reserve. In the few months they have already changed property managers and the representative who the HOA contracted with has already left the company. The new prope…

Suz and Jack are amazing!!!! And provide the absolute best service to all types of HOA communities.

Lied, Gas lit, & Stole from us. Terrible property management!!! They told us a fix would cost $1MM. After we fired them, the new property management company got it fixed for $150k. They signed us up for multiple 10 year elevator contracts, that did the same thing. We were legally obligated to both terrible contracts for a decade. Worst decision we ever made was to use Worth Ross for Property Management.

Poor communication, questions around financials from owners not being addressed. No sense of urgency

One of the worst management companies ever. Has made me want to sell my property because of their lack of communication!!!!! Don't ever work with them!

I am very disappointed! My banking changes were assisted by both Smokey Kowaleski and Lynn Chaffin. If that wasn't the correct way to complete the forms...what is? I am requesting a refund to my account before checks are NSF!

Josh is the best! He is professional, friendly and makes customer service his top priority.

As a homeowner in a building which this firm manages, I can attest their service is beyond reproach. I've been attempting to get answers on details of my building for months now and continue to get ignored by the building manager. He has continuously been dismissive and rude to me. Beyond frustrated and disappointed in the lack of professionalism which at this point is plain negligence.

Thank you for the quick response, but it does not clarification to my satisfaction. I worked since September with your Customer Care who gave assurance that my payments would continue as scheduled. You wrote, "fee waiver request was approved" and now I see fees added! This is unfair, especially considering my good payment records in last 30 years and especially when there are many other owners who owe back dues thus putting more burden on the financial status of this HOA. It seems that I and other paying owners continue to pay for their neglect and lack of caring, thereby raising HOA dues …

Edit: Back to one star. I was given misleading information on how to pay late fees. Ended up setting up multiple payments because none of them were going through. Then I couldn't cancel them in the portal when I tried. Reached out to my property manager, Araceli, and she told me there's nothing she could do and I'll just have a $1,100 surplus at a time when I don't exactly want my HOA to have that much of my money. All because I was lied to. Araceli consistently lies about getting work done for our property as well. She has lied about coordinating efforts with our landscapers and pool company.…

General Manager is not open to homeowner concerns. He failed to show common courtesy in a dialogue regarding concerns and possible solutions.

Stay away from them, they will just collect monthly payments... No accountability on Management or implementation of HOA bylaws... They are definitely the worst HOA management company out there. You will get new property manager every quarter. No property manager was there for 3 months, We had our first meet in 6 months and as per new property manager Veronica, " It is NOT WR responsibility to implement rules, fine violations" yes, a property management company stating managing property is not their responsibility, Bonkers. They will just simply collect their end of payments and add zero val…

This is by far the worst property management company out there. They will just keep moving property managers with no experience, and will have zero interest in ensuring the property is maintained as per the rules. For the past three years they were not able to address basic violations. Their finance books are maintained horribly wrong, they have made erroneous payments. Their only interest is to increase your dues, I would not recommend them.

Michelle Sanders did an excellent job of advising and communicating with me regarding questions that I had transferring Hoa to new owner.

Come on people, we have got to get a different management company. How could anyone be worse than Worse Ross? The level of incompetence and rudeness has to be intentional.

Worth Ross Management and its associates seem to struggle with maintaining accurate, timely, and clear communication. Meetings/discussions with upper management have been helpful and demonstrate knowledgable and thoughtful individual efforts of communication. Day to day communication is unnecessarily challenging with regard to core functions like finances.

Patrice is the best office manager River Oaks has had since Greg retired. She knows what’s going on, listens to the residents and is always helpful. Jose is the same way. Promote them, give them a raise and you will have the best River Oaks team in a long time!

I need something dealt with today and their automated response said they'll get back to me in 2 days.

Carolyn went above and beyond to assist me. Previous encounter I’ve experienced were less helpful and left my questions unanswered. Definitely had a bad taste for being a new resident until my encounter with Carolyn.

Front desk are always prompt, accommodating, and friendly. Great communicators!

My husband fell down last night. Our concierge, Saul Balandrano, helped him get up. Saul was calm, kind and competent. After an hour, he called to make sure we were still okay. He was wonderful and I am glad we have such an excellent concierge

The concierge service here at The Independent is always stellar!!!! I wish I could give them 10 stars

Our community is close to finishing three major projects. Roof, garage restoration and hallway renovations and upgrades.

They do not pick up the phone, they do not address communal problems, they allow pipes to leak and ground water to ruin floors, DO NOT USE THIS COMPANY. Abby Hinds does not answer her phone or emails

I love living here. The neighbors are friendly and quiet. My view is amazing. The building is well taken care of. It is an older building but they work hard to keep it nice.

Jamie Coker is our outstanding General Manager! He stays involved with all that happens in our building, and I am so appreciative of his kindness, concern and care for the residents.

Thanks for your prompt response and repair to the downspout.

44 East Concierge Folks are absolutely the best. I could make a list of reasons/actions/ responses that would use up all your online storage space.

I truly appreciate your kind help today. You went above and beyond!

We use this company at Park Place Townhomes. They are absolutely awful. Steer clear!! We’ve been through multiple managers.

Paul is great with resident communications!

Lack of response to service/maintenance request. Does not re turn phone calls, emails or text messages. Absolutely Horrible experience with Worth Ross management company negative 100 stars

Ashley Steiner and the entire Concierge team at the Centrum Residences go out of their way to make living in this condominium complex a FIRST CLASS experience.

Kevin Hoffman is the best GM the Mayfair has had in my 22 years of living there. He is the best. Please take good care of him! Jo is wonderful too and we love her. They make a great team!

What a huge difference using a professional, experienced management company that understands they serve the residents of the community. I've been on several HOA boards and worked closely with management companies. After being on HOA boards for 40 years I decided to sit this one out!...It's difficult to find a management company that puts the residents first and meets the needs of the residents. Worth Ross Management is the company that understands the residents are their clients, not just the Board members. Our assigned manager is Shane Ousey, he truly understands the definition of customer s…

The staff at my building (the Tyndall) are fantastic. They’re so on top of things - responding quickly and proactively to issues - and also extremely friendly.

Shelia always responds promptly and always solves the problem. Thanks for having such an amazing person on staff. I am a new resident homeowner, and Shelia has made me feel welcome from day 1.

We appreciate Scott Laurence as he is always Professional, Attentive and Appropriately Responsive as one of the Best Building Managers via our hi-rise condo living experience: San Francisco, Los Angeles & Marina del Rey, California; Manhattan, NY; Miami & Sarasota, Florida; and now Dallas, TX. William & Jacqueline One Arts Plaza 1717 Arts Plaza Dallas, TX

They charged me a late and interest fee for an item that never showed on my statement. Very unprofessional staff - I'm not sure why they should even be in business.

Great follow up and attention! Justin, our Property Manager for RROC here in San Antonio is always very friendly, professional in attitude and manner, highly skilled in his communicative ability and is solution oriented. As a resident here for 4+ years I've had weekly contact with him and I've been made to feel welcomed, supported and at home. We are fortunate to have him troubleshooting our issues and finding resolution when matters have risen to his attention.

We have now been residents of the Sorrento for a month. It is a difficult transition living in single family homes all your life to a multi family building. Michelle and Abby have been there the whole way with open door , explinations, and the additional pat on my back to let me know all is going to be OK, and then making it OK. It's all coming together. Exhale!

Sheila is a God send! Very pleasant and helpful. She has never made me feel like I’m bothering her like the previous management did😊