AMH Reviews

Antoinette Givens is the best property manager! She’s very professional & has excellent customer service! Thank you again for assisting me with my maintenance request & my lease renewal.

Antoinette did a great job! She helped us so much!

She was great! Fast very responsive and intentional with her willingness to help. Out current leasing manager is not responsive. Would be nice to see this service especially with managers.

Antoinette givens is amazing she has helped us in so many ways she is very attentive and always has an amazing attitude willing a ready to assist

After being on the phone for an hour with another person and no solution to our issue, Andrea was the one to pick up our second call. She was very helpful and not even two minutes into the call she had our issue solved!!

Rafael Carrillo was very polite and and very helpful to understand issues. I appreciate him coming out to see us

The absolute worst rental company I’ve ever dealt with. They do not care about their customers. Make sure you’re with them when they do the final inspection or they will make sure your security deposit is not returned to you. In summer of 23 my AC went out when I’m elderly father was living with me and it took them almost two weeks to fix. It’s sad I was there for over 5 years, given yall over 100k and nickel and dime my security deposit. Completely selfish corporation that only cares about money!

Very Fast. Great Service from Rafael Carrillo!

Hello everyone, It’s truly sad reading so many reviews from residents who have experienced similar treatment. Based on my own experience, I agree that this company has serious issues that need to be addressed. Like many others, I went through multiple property managers during my time as a resident. One manager was very honest with me and even shared that she was looking for another job before leaving the company. I genuinely felt bad for the staff because I believe many of them are misled just like the families they are hired to serve. I have lived in two of their homes. The first home was no…

Going on my 2nd year renting with AMH. The renewal process is simple and effective however because I was making changes to the people on my renewal and they have a new system implemented there was a lot of back and forth, which is why I give a 4-stars. But Miss Deanna gets a 5-star because she was very diligent and persistent submitting my details and while being patient with me in this process. Thank you AMH & Miss Deanna S.

Rafael Carrillo was amazing replaced the dishwasher in record time I have ever seen it done. Did amazing

Rafael was great super easy to work with and very helpful!

Excellent service!

“Delisa Meyers has been amazing. She is very helpful, professional, and always follows up quickly.

Rafael Carrillo was great - he fixed 6 different things in one visit!

Rafael Carrillo is always very helpful, efficient, and goes above and beyond!

Richard was fantastic, very respectful and professional and got our problem solved immediately.

Rafael Carrillo and Manager provided a great service and very friendly

This review is from Ashley Hawkins - My resident managers Andrea Baldwin and Antoinette Givens have been AMAZING helping with my lease renewal (10yr resident!) as well as getting repairs in my home scheduled and out here FAST. I couldnt be happier with these ladies and their hard work. My flooring is being installed this weekend after trying for years to get approved and these ladies made it happen after 1 phone call. AMAZING! Also, a big shout out to the maintenance dept for scheduling repairs so quickly during the week, weekend or after hours to assist with minor repairs and when my water h…

Called AMH for a maintenance request to service my ceiling fan, door bell and a couple of outlets. They were able to send someone out quickly. I am very satisfied with Ronnie’s service. He replaced both my ceiling fan and door bell and fixed the electrical issue with my outlet. Even educated me on another situation with my toilet that could save me money on my water bill! Definitely fast and friendly service. Thank you Ronnie!

Richard was very professional and got the job done

Quick & efficient & kind @Rafael Carrillo Thank you

Prompt, friendly, professional

Ronny Wolfe came today to fix the sink. He was super helpful, explained everything perfectly so was nice and professional.

Mr. Richard did an outstanding job he went above and beyond to help with the Needed repairs. He was very helpful and answered questions that I had concerns with.

Richard was extremely helpful and efficient with our CO2 and fire detector issues. He even gave some advice for us to follow up on. AMH is a great company to work with as a renter.

Rafael Carrillo was friendly , fast , and efficient when replacing microwave. & actually wanna add that I have always had great experiences when submitting any Maintenance request via online or calling it in. They resolve and fix issues within the same week!

DO NOT RENT FROM THESE PEOPLE! They go through the house after you move and pick at everything even things you don't have control over. We were charged for at 3 things we have no control over.Almost 3000$ in damage just so they can keep your deposit. When we moved into the house rent was 1950$ we stayed there for 5 years by the time we moved we were paying over 3000$ a month in rent which being the reason we moved.They got the house back on the market for 2800$ a month. I didn't wanna give them the 1 star. DO NOT RENT FROM THESE PEOPLE!

Rafael Carrillo did an excellent job with completing my work orders. He was very patient, kind and informative.Highly recommend

An amazing worker

Rafael Carrillo was prompt, courteous and efficient. He took care of our issue really quickly!

For REAL YOU DON'T WANT TO USE THIS COMPANY FOR RENT A HOUSE!! horrible the game they play when renting a house. We just rented one year one of their properties *Bill really high (electricity, water etc) we used to pay like 500+ in electricity even when we were out of Town for 3 weeks with everything off .. SECURITY DEPOSIT:,is Big SCAM they charged me 500 before move in for the clean up after our move out, we received the house really really gross so dirty I had to pay to someone to go and clean before our move in day. When we move out I still did a deep clean and they CHARGED US MORE FOR T…

Rafael Carrillo did a great job with my issue. He handled it well and fixed the issue

Connie Morales at AMH did and does a great job for us. Most recently she helped us with the addendum to our lease for our pet adoption

Rafael Carrilllo was very professional and completed the job of fixing the plumbing issues in a quick manner. He was very friendly and answered all of my questions. I would recommend his work to everyone.

Again thank you Richard for coming out and helping us with our situation. From the microwave to the garbage disposal you are awesome!

Richard was wonderful. He knew exactly what needed to be done, then “presto” it was. He showed genuine concern for the issues I had and was very respectful and kind. Thank you Richard 😃

Richard came out today 3/9/26. He is very professional, prompt , courteous and explained what he was doing. Thank you Richard!

I rented with AMH for about 1 year. I loved it. The website takes some getting used to, but once you’re dialed in, it’s all very easy to use. 4 stars only because they could pick better contractors. Their AC guy was great but their carpenters, not so much. Special thanks to property manager Antoinette Givens, she was a joy to work with. If I could have kept renting with them, I surely would have.

I don’t even know where to start with this company and their property management, to their dishonest tactics on getting positive reviews to up their ratings through maintenance orders being filled. Even if it takes over 2 weeks to even get maintenance to come out to look at the problem. They also tell you one thing and do something completely different. I’ve had 6 different property managers in the last 2.5 years. I just couldn’t take it anymore. I hate to have had to move my children that soon to moving in which is why I stayed in these conditions. But I had the home professionally cleaned up…

We just recently moved to this property 3 days ago and there are so many issues with the home. Maintenance has not responded to any of them, including a clogged toilet. They have given a bad 1st impression. Also, there is no Waste bin for trash day! It’s been a horrible experience and it’s making me frustrated.

Mr. Richard Is Totally Amazing. He Does Quality Work.He Also Explains The Task That He Is Doing And How To Do The Up Keep On The Maintenance Issues To Keep Your House Looking And Working Properly. I Thank Mr. Richard For His Hard Work And Dedication To His Craft. He Is A Skilled Worker And Totally Awesome. He replaced my garbage disposal, recaulking of my shower, made sure that there wasn't any leaks in my garage ceiling etc. But In All I Give Mr. Richard A Score Of 100%

I love Amh so much I moved to a different home with them. Maintenance is great, leasing, easy to tour, application process is great..

When we first found the house, we applied because it was within our budget. However, after we submitted our bank statements, the rental company raised the price, which felt unprofessional and unfair. When we moved in, we were charged a $500 cleaning fee, yet the house was not clean at all. House full of roaches. The toilet looked like it had been used and not fully flushed, and both bathrooms were clogged. This is unacceptable for a move-in ready home. Additionally, part of the wood fence was rotting, and we had to repair it out of pocket, even though the issue already existed. We contacted…

Richard came out to take a look at our freezer. He was so nice and even though he couldn't fix it he figured out the problem and put in an order for a new one. He was very helpful.

Very good service repaired every thing was called out for. Thank You

I move in soon and all I have to say is positive things! This is the best leasing company I have experienced so far. Sherrie and Ashley from leasing goes above and beyond. I really feel like they all go above and beyond when it is needed. They worked with me as I moved to TX from another state. The process was beyond seamless.

Rafael Carrillo was very helpful and very kind. He fixed the garbage disposal and the bathroom sink in no time! Thank you

Rafael Carrillo was quick! He cleaned before and after the installation. He also made the new appliance worked and he ran a cleaning agent through the first cycle. 100% quality work. Thank you!

Rafael Carrillo came to my home and was truly amazing. He was thorough, knowledgeable, knew what he was doing, and he did an amazing job. Everyone with the American Homes 4 Rent family has always gone above and beyond to truly make a professional and dedicated team for me and my home with them. Thanks so much to everyone who continues to help me with my home experience.

Rafael Carrillo did a great job replacing our dishwasher.

Rafael I believe his name was did a great job and fixed my heating issue right away and came earlier than expected as well as even replaced my thermostat with an updated more modern one.

Richard went above and beyond seeing to our repair request. He arrived early, was very personable, and did a quick yet thorough job in making the needed repairs.

Very efficient, super friendly and was able to diagnose the problem quickly. Awesome job!

Mr Richard was very kind and made sure our problems were solved quick.

Rafael Carrillo serviced our home. We had a ton of services that need to be addressed and he successfully accomplished them all in a timely manner. Blind replacements, replaced garbage disposal, replaced and installed new microwave, replaced faucet, fixed our leaking fridge and did the electrical lighting in our kitchen and front door. He did a great job!Friendly guy. Hard worker.

Rafael Carrillo was fantastic. He fixed my leaking pipes and repaired the damaged cords quickly and was very kind.

Rafael Carrillo did a great job! Replaced the broken dishwasher and broken door that were here during move-in. Prompt, courteous, and done well. Very happy.

Very professional and friendly. He communicated when he would be here and arrived on time. And didn't make a mess which I really appreciate.

Do NOT use this company. Avoid them at any and all costs !! **Separate Maintenance reviews from AMH reviews. ** AMH Is horrible to their tenants.

Email sent, still no resolution. The worst company ever to lease from. They do not value their tenants. The company is awful. Bottom of the barrel.

Richard did a great in taking care of my garbage disposal. 2-17-2026 Richard came out again to replace a door knob. Did an excellent job, very professional. 3-6-2026 Richard came out to fix our leaky sink. Did a great job finding a solution and repaired the problem.

Richard was a great help getting our door fixed! We’ve only been here in our new rental for a few days but everyone we’ve spoken with or interacted with in person has been so kind and helpful!

Richard with American Homes for rent maintenance was very kind. He came in to fix a work order that we put in. And he was able to find the problem right away. And also fix it right away. He was very informative of what the issue was.

We reported our A/C unit went out one night and AMH had someone there the next day (less than 12 hrs). Jay from DC services was fast and friendly. In about 20 mins, my a/c was cooling again, so I did not have to endure the daytime heat in Texas. Thank you!

Maintenance Review: Rafael Carrillo was GREAT. He came in to fix broken light switches and he was fast and efficient. And I can’t forget about how friendly he was! Good customer service is hard to come by these days so we appreciate you Rafael!

Thank you so much Richard! Very helpful and solved my situation! Thank you!

My review is not about AMH directly, rather about the maintenance service I received. My AC went out Thursday night, I called AMH to request repairs on Friday morning. I wanted to thank Ms. Maria Elena, the lady on the phone who helped me with my request and put emergency note on the order (it's 100 degrees in Texas). The work order was assigned to DC Services. Later that afternoon Mr. Larry with DC Services came and fixed the AC unit. He was very polite, knowledgeable and fixed it promptly. He also gave me some quick tips on how to handle AC outages best. If you are looking for a good and rel…

Called because my AC was having trouble cooling. The receptionist took the info and was incredibly courteous and got someone out in 2 hrs! They sent out Mike and Enrique with DC Services, and they were very professional, knew exactly what was wrong, and changed out the parts in less than 10 minutes! They even showed me everything they did and explained how the system works. They were so nice and friendly! AC works great now!! Thank you, Mike and Enrique!!!

Richard came and was very helpful with the issue I was having with my appliance. He explained what he did and how the issue was resolved. 10/10

Richard was very nice and helpful

Had a great experience with Richard, maintenance tech at AMH. Did everything you expect from a customer stand point. Called before arrival, he was 30 min away and he waited for me. He came in assessed the situation, explained what was wrong and how he was going to resolve the problem and did just that. Very fast, professional, and cleaned up once he was done. Very pleased! 😀

Great service by Richard

Finally, someone came to my rescue. My refrigerator stopped working, and i called the maintenance department. I found Ms Marnica Jones she worked her magic, and the refrigerator was delivered within a day. Ms. Jones went above and beyond her duty to even call just to make sure the vendor delivered my refrigerator. AMH needs more people like Ms. Jones.

Great job by Mr Richard

Hello Ms. Marnica Jones, I just wanted to take the time to thank you so much for your service today, I can’t express enough how your patience, kindness,thoughtfulness really stood out today. I contacted you about experiencing no air in my home today and you went above and beyond to get someone out here and get the problem fixed. Service and having the willingness to problem solve quickly I feel your skills should be utilized in a management position because you possess the qualities that truly represent what taking care of the customer stands for… I just want to say THANK YOU AGAIN for everyth…

Richard was awesome. Looked over and fixed multiple concerns in one visit. Hope to get him again if we ever need someone to come out and help

Antonio with AMH was very efficient and courteous.

5 STARS FOR RICHARD ONE STAR FOR AMH!!!! This review is for Richard from maintenance. Richard was amazing. He was very communicative. He was on time. He was so kind and very apologetic for the experience we have had with the company. AMH as a whole is trash. They do not communicate well internally or externally, they do not help with anything regarding the functionality of the property, they falsely advertise their homes and are just greedy investors who don’t care about their properties.

As a tenant this company is a headache after moving out they are charging me for damages I reported when house started shifting the walls started cracking wood floor started having big gaps it was a mess we had to take down our TV from the wall because the wall cracked. I reported all this and the damages they sent someone to fix the leveling but not the damages inside. The workers had to dig around the house and took out all the bushes when done they just put bushes back in not even planting them right causing them to dry out. I sent them fotos of everything. Now I get a huge bill and I have …

Absolutely horrible company. The property was covered in trash when i moved in. On move-in day had to call the fire department because the carbon monoxide detectors were going off, took the fire department 5 hours to clear the gas due to a bad water heater, then the gas company turned off the gas and water until the water heater could be replaced which took over a week and the property manager said there was nothing they could do. The a/c never worked in the home the whole time we rented so our utility bills were extremely high. Multiple maintenance issues that weren't fixed correctly. Communi…

Andrea Baldwin with AMH has been such a big help with my move before and after getting settled in. She is very responsive and so friendly! We are happy here at our home with AMH.

Mr. Richard called && texted before arriving. He came && did more than what was asked. He made sure his work was done with NO errors. He went as far as double checking his worked id say 3 times if not more. I greatly appreciate Mr. Richard’s work ethic. Especially since I had ‘Rene’ come by a few months ago for the same problem. 10/10 THANK YOU MR. Richard

Richard was a fantastic repair man, fast and knowledgeable would absolutely use him again, even handed off a tool so I could fix my disposal ln my own next time.

Richard was right on time, quick and got the job done!

Wonderful!!!!! Rene was great and super helpful!

Thank you so much Richard!!! Great service. In and out quickly and very friendly. He was able to fix my issue in a matter of minutes

Very professional organization, keep you updated on ETA’s and prompt services. I recommend these guys any day. So I feel the need to update my review, to add a VERY BIG SHOUT OUT to Enrique and Larry from DC SERVICES, so you gotta understand, they maybe to closest you will get as a gift from above. Temperature was 100 +, sweltering heat, they showed up and Magic, it’s all good again…COOL. Thanks again for your prompt professional services, we appreciate you getting it done right.

Mr. Richard was great! Very kind and professional.

Richard was great again today!!

Antonio was great, fast and efficient. 5 stars do recommend Thanks

Richard was great! Such a quick replacement for the dishwasher

Richard was amazing and fix all the issues with the garbage disposal and stove. Thank you so much!

Rene was awesome and fast and super sweet! Very much appreciate his professionalism

Richard was awesome and took very good care of us. Expert work and done in less than 30 minutes!! Loved having him assist us!

Rafael Carrillo did an excellent job. Quick and on time. On time and fast great work.

Rafael Carrillo did an amazing job servicing today. Prompt service and got everything going on first try. Thanks