Better World Properties LLC Reviews

I moved to this property Smart Living in Texas City at a hard time and everything about this complex, office staff and current property Manager Krystal did made it so much easier making this place my new home. Very thankful for the staff and community here

Better World is a superb property management company. Always focused on the NOI while keeping staff motivated to continually pushing forward. Ownership does not hesitate to jump and assist when needed. Our monthly performance has been on an upward trend since Better World took over management.

I have lived here 4 years and love the atmosphere and my neighbors. It’s close to Spencer Highway stores, eateries and my church. Come see for yourself!

To whom this may concern: I am writing to formally report an unacceptable interaction with a Maintenance Staff Member, this a.m. while entering into the apartment leasing office and needs immediate attention. On [05/22/2026 at approximately [10a], a maintenance worker, this a.m. was very rude and unprofessional. While entering the leasing office, he was leaving out instead of him waiting until I entered, he barged his way pass me without saying excuse me. He apparently was angry with another staff member because he had the office in an uproar. It was rude, unacceptable and very unprofessional.…

This company operates at their own pace and shows no empathy towards tenants who have been wrongly treated by office staff. Do not work with them unless you want to deal with poor attitudes disguised as crass professionalism. Shaun tried to insinuate we were dirty because our sink was full of dishes. It was full of dishes bc we had to take everything out of our BROKEN DISHWASHER so they could replace it. Then she pointed out how our window unit looked crowded. It looked crowded bc WATER WAS COMING IN FROM THE WINDOW UNIT AND ALL OVER MY DAUGHTERS TOYS AND FURNITURE. If you come to them with a …

Miss Saun is super in all she and Her staff is helping me to find the adequate living accommodations with my employment transfer.

Shaun and Terri have been excellent to work with. Both are professional, responsive, and go above and beyond to make sure everything is handled the right way. They take the time to listen and follow through on what they promise. Their leadership and customer service really stand out, and I highly recommend them.

Shaun Johnson is so amazing and she is the reason that I brought my business to the Better World Properties. She has been so attentive, helpful and has given me all the information that I have needed and asked for. She is truly amazing and a true asset to the company.

Working with Better World Management has truly been a blessing. Shaun and her entire team are the definition of a Dream Team. We’ve personally have witnessed her dedication, leadership, and hands-on approach that sets her apart. Better World has a remarkable asset in Shaun—there’s truly no property she and her team cannot handle. They have the vision, experience, and determination to bring even the most challenging properties back to life. We couldn’t recommend them more highly!

Better world a company that does business differently with the best kind of people. Shaun and her team of managers hat off to her team. We glad on doing business with better world.

If you like living around trash ..plus sewage and management lies they don't fix anything either

I want to thank Paris so much for her hard work she such a sweetie!!!! I never been to a place where someone treats u so kind, caring, honest, and go beyond to help u with finding a comfortable place and reasonable price. I love her spirit and the beautiful smile she has every time u in her presence. I give her a 10 ⭐️cause 5 ⭐️is not enough for the hard work she does I love Paris and wish she stays at this property cause it’s hard to find someone so concerned and not just wanting your money she make sure u are comfortable and safe. She very concerned about your safety on this property and mak…

I currently live at country club Manor, and am going to report them as slum lords Because that’s exactly what they are! I’ve lived here for almost a year and still have broken non-functioning appliances and heating cooling system that have been broken since before I moved in. All management does just give me excuses, excuses, and more excuses!

Me and my sister were staying over with our siblings. My younger sister went outside onto the balcony. And she saw a man through the window of a vacant apartment fondling himself through his boxers. After debating we both decided to go together so my sister could report this to the leasing office. She also called the police after a resident suggested doing so. My sister Kam did not want to make this a big deal, because this is triggering for anyone especially victims of sexual violence. The management in my opinion was not proactive about this. They took pictures and acted confused about the w…

This company is absolutely trash only care about money, PERIOD!!

ever since the this management company took over springs of lake Jackson in 2024. There has been nothing but issues one after another.. so much "miscommunication" with management in office. Not to mention the decrease in quality from maintenance repairs.. one can only be so understanding. The manager husband jumps in to threaten residents stating "he's not wired correctly" and to "watch your back". Surprise that they do not have a lawsuit on there hands.

Please don’t even bother wasting the time to even come tour any apartments Managed by this company, Meridian City South location.I just want to start off by saying these apartments are cheaply made, you can hear any and everything in the apartment beside you, under you, or over you! Since I moved here in August i’ve been hearing nothing but constant barking from morning to sundown and as a college student and worker I get absolutely no rest being here! I expressed my concerns to the previous management and they were more than happy to help me with my lease, but unfortunately, during the proce…

Management's failure to maintain the property is unacceptable.Office personnel are unavailable except during the weekly rent collection period; property issue inquiries remain unanswered or are met with unsubstantiated denials of responsibility. We are obligated to pay for trash services despite not receiving the full service, The current policy permits pets, despite instances of owner negligence that have negatively impacted other residents.

Better World took over ownership of a complex I still currently reside. I thought things might change for the better but it hasn’t. My apartment, this place is not what is use to be. It's gone through more management and maintenance teams than I can count. Maintenance crew as far as I know is only 3 members, and is bombarded with never ending work orders. They need more manpower here. Our Central AC is one of our biggest issues. It freezes every now and then. Lately it seems they can only do so much, not questioning their integrity but it still doesn’t seem to be enough inclination to fix the…

I really appreciate Michael taking the time to listen and hear me out. I've been having issues with an apartment I used to live in and felt like management was not listening or taking me serious. You can tell Michael cares a lot and actually wants to help. Thank you