C.I.A. Services, Inc. Reviews

Sara, our community manager is outstanding. She is responsve and always diligent with all our needs in our community. Keep up the great work everyone.

The front desk personnel are so sweet and helpful.

If it was possible to give them zero stars I would. I live in one of the communities they manage in Houston, and the HOA fee is enormous, and they don’t even provide basic cleanliness in the community. There’s ongoing construction where several residents have reported nails in their tires, debris all over the road, and you write to them and they do absolutely nothing about it. this is the most frustrating experience I’ve ever had simply Just living in that community that they manage

I live in the reserve at clear lake neighborhood and new property manager does not care to return a phone call. I left couple messages but no response from the lady manager. Todd was previous manager and always good on n responding and responsive.

Front lady was very helpful on getting my pool key.

I don’t why. Pulled out my little flower. I paid $55 for it. Called the administrator. The first time he answered the phone, he was very unfriendly. He didn't answer the phone again. Why did you destroy my garden without my permission?

Extremely disappointed with the way this HOA is managed. They’re addded pickleball dimensions to the tennis court—even though we’re not allowed to play pickleball. What’s the point? The issue only occurred once the court started to have people actually come and play on the court. Worse, we’ve been repeatedly harassed over a small garage door opening that allows an AC vent to cool our dogs during hot weather. Our dogs live in the garage because my younger brother is allergic, and we’ve taken responsible steps to keep them safe. Instead of understanding or working with us, the HOA threatens us …

The staff is very friendly and helpful. They assisted me with a home improvement request form.

Just got off the phone with a representative, "Melissa" who attempted to handle my 2nd complaint to them. Although they seem to be very "professional" and with a fancy sounding name, they are poor stewards of properly managing our neighborhood, which is over 75 minutes drive away, over 51 miles away! The threat letters that they issue to us seem to be in service to the appearance of the community, which in fact are very poorly timed AFTER A MAJOR HURRICANE, and nick-picking about our landscape in a very SUBJECTIVE standard. We have done our best to upkeep with the lawn and landscaping, only…

New to the area just purchased a home. When I called to start utilities and ask about mailbox and hoa information they just direct you to the site, calling the sites to start utilities like trash they tell you you call the hoa, it's a never ending finger pointing game. Then they don't have a welcome booklet at all and you're left to figure out how to get mail. There's no single call number to your actual hoa, only the corporate, what the hell is even the use? This is literally the worst hoa ever just a money grabbing entity

They stopped responding to emails, never answer the phone. How am I supposed to get my key tag? About to make an hour trip up there to try to get my key tag but I'm so worried with their lack of correspondence. It's really not hard to do your job properly.