Creative Management Company Reviews

I have to say CMC is wonderful company. I respect them because they really helped our community to get back on track. Nichole our property manager is wonderful, I love how patient and knowledgeable she is, thank you for all you do.

We use Creative for our community management, and the experience has been fantastic. The neighborhood has seen a massive improvement compared to past companies we've used. A huge part of that is our property manager, Nichole. I recently joined the board, and she has been extremely helpful in getting us up to speed. It is great working with a team that cares so much about our community.

I would like to express my sincere gratitude to Mr. Kyle D’Zouza for his outstanding support, service, and dedication. Kyle exemplifies what a property manager should be—knowledgeable, approachable, professional, and consistently committed to providing exceptional customer service. He is friendly, highly competent, and well-suited for his role. As a homeowner, I have always received prompt responses to my concerns and requests. As a Board member, I greatly appreciate Kyle’s professionalism, guidance, commitment, and leadership. His expertise and thoughtful recommendations have helped our Boar…

We are so fortunate to have Nichole as our property manager! Her knowledge and experience are invaluable. We have had a lot of challenges in our community and Nichole has met every one with determination and efficiency. Nichole works well with homeowners and they feel heard when they come to her with issues. We look forward to continuing our relationship with her in the future.

For last 27 years have this place first 12to 14 years I can say was good maybe did not pay attentions much .now getting worse than ever more expensive and place is getting old and deteriorating even though you well keep inside .management keep changing hardly they answer the phone or will solve any problems. so much assessment fees mostly their negligent example the time of freeze they didn't cover all plants properly on time after time of replacement t come another assessment fees. .but location is great close to every where and our security workers fantastic. hope management instead o…

Monique was great to work with. She helped me solve a big problem with the HOA that was created by the previous management company. Even though it wasn't directly something she had to do, she was very helpful and pleasant.

This is the absolute worst HOA I have ever been apart of. Clint is never available and doesn't answer calls. His manager I also called never answers or returns messages. They charge you $275 a month to not enforce HOA rules and they play favorites with residents. Never buy a home managed by this HOA! Overcharging crooks that will never return your call or messages.

Lynn M. with Creative Management has been an incredible leader and partner throughout the process of bringing Blue Stream Fiber to the Westchase Community. Her visionary leadership played a key role in helping the community realize exceptional long-term savings while enhancing the quality of service for the owners. Lynn's dedication, strategic insight, and commitment to doing what's best for the community truly set her apart. We’re grateful for her support and proud to partner with her and the beautiful Westchase Community!

I can't say enough great things about the management at this property company, and especially about Lynn M. From day one, she has been incredibly professional, responsive, and genuinely caring, she truly sets the standard for what excellent property management should look like.

Our townhome community HOA made a change to Creative last year. What a positive difference their management has made! Clint Seay is smart, readily available and responsible. We have been most pleased with this company.

Creative Management Company was highly recommended to me and since you’ve taken on our community management, you have,in my opinion more than lived up to your stellar reputation. Caley was assigned as our community manager and she has been wonderful in my dealings with her! She is very responsive whenever things pop up and shows expertise in handling all kinds of situations that we find ourselves in. She doesn’t let things “pile up” on her desk, she meets each situation head on and doesn’t stop until the issues or questions are settled. Many times we as HOA Board members are lax in responding …

We've had a long history but that ground crew really do give a darn and make the place look really clean and good. They two maintenance men do really give a darn too but the guy who keeps the trees so nicely cut and the pools clean, he works very hard everyday. I am celebrating here in my review. He deserves an a+ The crime stuff I am very concerned with especially in these times but that's up to the board. Out of my lane. Would I live here? Absolutely. Great neighbors. Great units. Nice pool ECT. I have been here a long time.

Monique Garza, Collection Manager at Creative Management Co. is really a good Manager. She cares about and promptly address owner inquiries. Contact her for any question about Account / Invoice balance.

I’ve been trying to get the special assessment documents for nearly two months so my insurance can reimburse me. Jamie Taylor only replied once—at this point, getting a reply from him is harder than getting a call back from Donald Trump. Please send the estimate, invoices, or anything else my insurance might need. I just want to pay my bills and avoid late fees. Montreal unit 502 owner.

Ms. Monique Garza is such an awesome staff of Creative Mgt. There has been no time as asked for help or clarified something that she did not do. She is prompt in responding to request and inquiries. So pleasant and helpful!! So blessed to have her from Creative Mgt!! Thanks so much. Myla -homeowner Cambridge Court

I own a condo that is being managed by Creative Management. I have been trying to reach Jamie Taylor for such a long time. He does not respond to my emails nor phone calls. I leave multiple voice mails and never a return phone call. I need information from him and he is never in the office. Everytime I call he is off or on vacation. Seriously? I pay so much HOA monthly for this to happen to me. Now I am starting to use extreme measures to capture somebody’s attention! I need assistance and need someone to work with me and respond in a timely manner! Goodness gracious!

We've experienced several changes over the past few years since I've owned my unit. The past management company did an okay job taking care of the residence at Coppertree; however, Creative Management Service has been more proactive taking care of the tenants and property needs. They have been very responsive addressing any/all of my unit repairs in the past, and feel they look out what's in the best interest of its clients. The recent facelift of the units was long overdue. They took over an ageing property fairly maintained by the previous management company and property manager, I look …

Very bad HOA. They treat the owners unfairly and handle issues very poorly. How can this HOA be removed?

Property is well managed with emphasis given to containing cost increases . Lots of green spaces and trees to forget your in the city

Work inefficient and slow. I'm one of the property owner, cannot imagine that they cannot fix the fence 5 month after the hurricane. What the worse, I try to contact them through phone call, email to the one responsible for the work, Jamie Taylor, never get any reply. My feeling is nobody care their work and they just collect the fee every month. The apartment just open to the street for over 5 month. I really want to invite the leader team to take a look and ask how they feel if they live there. My tenant complained multiple times and moved to other place, and i cannot say no because there is…

I am a new HOA board member as of 4/9/24 for 2711 Grants Lake Blvd. I’ve been a home owner on the property for 25 years. In the short time aboard, it’s been a pleasure meeting with six people, five board members and CM’s Christen Kelly once a month. Sub committees have reduced lengthy meetings plus shared responsibility works to hopefully avoid the 80-20 rule. Christen’s longevity/knowledge of the RRs helps especially as I can not cite every bit of those RRs as a new member. Looking forward to more time with this board in 2025.

Christen K. has proven herself to be an awesome property manager due to her attention to detail and historian of our property. We truly appreciate her transparency with our community to preserve and enjoy. Thank you.

They have done an excellent job managing the property at Fontainebleau for the HOA. Quick to solve any repair issues.

Over the last five years Ray Garza has managed Hammerly Woods Condominiums. He is always professional and takes excellent care of the community, including resident concerns , along with the maintenance of the property. He also works closely with the HOA to keep the vision of making Hammerly Woods a “Great Place to Live”!

My Name is Rashonda Green i purchased my property in may i recently spoke with Monique Garza about and she was excellent in helping me im going through right now due to an accident and she was very helpful

Takes a long time to get work order assigned. Bill homeowner with work order fee without advance notice and even after the diagnose pointing to building issue. Very rude attitude! This is the Braeswood Condominium Community at 2209 S braeswood. As a follow up, based on the feedback from the owner, I have tried to contac the company either by phone or online message, there is NO response!

They are wonderful to work with. I own multiple homes that use creative management company as their HOA management services. They work very fast and help you through any questions you may have.

I really appreciate Kyle DSouza he’s the association manager here in Houston Texas he does an excellent job , he immediately sent some guys to cut some trees down that could have eventually damage my roof. Thank you Kyle. Jeanene Gonzales

Kyle is very strategic and diligent on managing my property; he brings an all inclusive view of things and his experience when suggesting next steps. He provides great support to Creative's reputation.

Priscella at the front desk was amazing. My visit went smoothly.

Priscella at the front desk was amazing! She professionally helped four homeowners at the same time while making each of us feel welcomed and valued. She was knowledgeable, patient, and answered every question without making anyone feel rushed. Compared to my experience with the previous receptionist, the difference was night and day. Priscella provided outstanding customer service, and it truly made my visit a positive one. She is a great asset to the team!

10/10 recommend Ms Priscilla Jara. She is very helpful and always has a positive attitude.

My representative Ms. Nichole has been serving our community for more than 10 years, she is resourceful, pleasant and easy to communicate with. I really appreciate her help in many maintenance matters.

We have had a great experience with Creative Management Company. Our HOA property manager, Nichole O'Quinn, is highly professional, responsive and attentive to the needs of our community. She consistently communicates important updates and information in a timely manner, ensuring residents are well informed about HOA activities and initiatives. Nichole is proactive, organized and always willing to address questions or concerns. Her dedication and commitment to maintaining smooth HOA operations have made a positive impact on our community. We appreciate her professionalism and the excellen…

My neighborhood has worked with Creative Management for many years now. We've had a good experience with Nichole! She has helped us navigate many challenges whether it be hurricane repairs, contracts with vendors or communicating with the city. Her expertise and willingness to support our neighborhood has made a difference!

Plenty of room for improvement in communicating with residents and tenants.

The worst of the worst

Creative Management Company manages a property that I own a unit it. For such a vast company, they lack employees trained in customer service, tact, professionalism, and humanity. The chain of command that an owner has to go through for any question or concern (however big or small) is unreliable and 99% of the time completely unavailable. The company also seems to lack protocol to handle common issues or complaints. The employees rarely have answers, solutions, and cannot even provide guidance. Instead, when they are questioned or the information they provide doesn’t make sense, they become d…

Called and talked with Jennifer Duran. She walked me through with setting up a portal for an approval that I needed and directed me to the exact person. Jennifer was very professional, acknowledgeable and cordial. She's an asset to Creative Mgmt. Sandy G.

Connie Vernon is the worst communicator and creative management is anything but creative. Worst property management company out there. I have had water entering my home through weep holes due to improperly managed flower beds, lack of maintainence to gutter systems, improperly installed sprinklers, and lack of Drainage. I have contacted Connie via email multiple times since April 24. She was very rude to me on the phone and did not work with me to get my problem resolved, she is non-responsive on emails and as of recently has altogether stopped taking my calls. I reached out to her supervisor …

Had a wonderful experience with Jenifer Duran today, she was very helpful and was able to assist me with my question. Thank you!

Been with CMC for nearly an year and generally they are prompt, attentive in their care and professionalism. Shout out to Tim our community manager for his prompt responses, calm demeanor and willingness to listen fully and speak with thoughts. Always very respectful emails and a pleasure meeting him at the HOA meetings. While there are some notes of some work orders getting delayed, these things are normal because urgent priorities are attended too. Great work by Tim and team on the Foundation repair coordination and execution!

You guys replaced all of the walk-in gates at my complex, and didn't send ANY of your tenants the new codes. And after calling the office and trying to get ahold of the admin, they were unable to reach him to obtain them. VERY unprofessional you buffoons.

On Monday April 27, 2026 I visited the Creative Management office to discuss the new policy regarding tennis court use at my townhouse community. Priscella, the office receptionist listened to my concerns, and then referred me to Carmen in the maintenance department. Carmen then explained the new policy to me. Both Priscella and Carmen were courteous and patient while discussing this matter with me. I left the meeting thoroughly satisfied. Thank You Priscella and Carmen😄😄 Jim Brown

Priscilla awesome person she help me all my needs thank you very much for all help.👍

I have never lived somewhere where outside plants or welcome signs were not permitted at the entry to home or apartment.oh and we r not allowed to hang anything on the fence so come Christmas we r not allowed to hang lights and I was told that holiday decorations we're not permitted as well. This is just insane! I'm sorry but this company should be more concerned about people's homes being broken into and vehicles stolen off of this property or worse being physically assaulted outside in the parking lot and let's not forget even had a car set on fire and No security cameras to help police . I…

I would like to recognize Rhonda Hendricks for going above and beyond her responsibilities as a Director, Process & Business Development. Rhonda used to be our Property Manager and all residents were pleased with her leadership. It was a sad day for us when we did lose her as Property Manager. However, she stepped in immediately when we were having problems and worked with us in resolving our issues and being a true advocate for us. our behalf. She does an excellent job and is consistently friendly, professional, and responsive. When I call or email, she replies quickly and is always willing t…

Sondra responds quickly and informatively when needed

Priscilla she is helpful and professional. She has a great personality. I really appreciate her.

Called WWTH for renewal. Spoke to Jennifer, was very helpful. I appreciated her mannerism and support. Well deserved 5 stars. Thanks Jennifer.

Adriana was a pleasure to work with. She was very attentive and listened to my concerns. She is very easy to talk to and extremely helpful. As I age out I depend more and more on good people. My thanks to Adriana and her professionalism. Thank you. David W Mauney . River Oaks Townhomes. My home for 33 years.

I really appreciate the great job that Nichole and Creative Mgmt are doing. I have to say that when I moved here and there was another management company, things were a mess. You have managed to straighten things out and I commend you for that because I know it could not have been easy. I also appreciate how attentive Nichole is to informing all the residents of anything that may be going on out of the ordinary including but limited to utility outages, weather concerns or staff absences. Last but not least, Nichole is so good at getting back to me when I have a request or question … that I …

Quick and friendly response. Thank you for your service.

Adriana has been so helpful in regards to getting my roof repaired at my townhome. Thanks Adriana!

The absolute worst. You pay so much in HOA dues and they make no effort to help you when you call them. Always forward your calls to an employee whose phone goes straight to voicemail. No call backs even if you do leave a voicemail. These people seem to not work at all, just collect money from the home owners.

Creative does not help you and belittles you - whoever is in charge of the Inverness property could not care less, is rude and condescending - I’ve had a leak in my kitchen and bathroom for 3 weeks and keep getting ignored - this is not an acceptable living situation and you should not live at their properties

Horrible lack of professional communication and courtesy regarding changes in platforms pertaining to how they receive monthly HOA payments. Even though an HOA property management company cannot change the way they accept payments without prior notification to homeowners, they made changes without notifying all property residents. The HOA has to give written notice before implementing any new rule, including changes to payment methods. When I brought this to their attention, I was told they were doing me and the community I live in a favor, by now costing me additional fees I did not have to p…

I am writing to express my disappointment with the assistance I received from Nutria Leon regarding my newly purchased condo. Upon purchasing the condo, the previous owners failed to provide the mailbox number, although I do have the key. I currently live out of state, as the property has just undergone renovations and I am now in the process of leasing it. When I reached out to Ms. Leon for assistance with simply obtaining the mailbox number, she advised me to go to the post office. Given that I live out of state, this response was neither helpful nor reasonable. It would have taken very li…

As a resident at one of their townhouses I feel that they make decisions to keep the peace as oppose to going by the bylaws. Often when asked a question, they make up answers that sounds good to them.

Literally the worst property management company I have ever seen. Hailey is extremely rude and the owner of this company only cares about making money. We are getting rid of Creative mgmt from our community and its being celebrated. Do not do business with these people

Co-owners at our community have been charged a Special Loss Assessment for over $500 thousand dollars to cover Hurricane Beryl repairs but Creative Management refuses to explain why they hired a contractor who, according to the insurance expert’s report had actually caused extensive damages to our roofs. No transparency.

Unprofessional and not organized at all from Stacie. But Kyle called me immediately and took care of me that’s the only reason I’m giving it 4 stars! Thank you to Kyle!

Jennifer Duran was very helpful to me. She got back to me very quickly with the exact information I needed and I couldn't have been happier.

They are very attentive. Every time I ask for help they take action. They do their best to deliver so thank you!

I received a fine letter, signed by: Clinton Seay Chimneystone Planned Community Development HOA. He said my grass was too long and I was not asked to mow it. He fined me $50 and asked me to pay the fine immediately or they would sue me in court. I sent the photos they took to everyone to see that this is the normal growth height of grass in summer. Ireceived a violation notice and a fine from this HOA on July 18th, 2025, claiming that my lawn had not been mowed or edged. However, I want to clearly state the facts: They first notified me about the lawn on June 4th. In response, I mowed the la…

Steven Villarreal, Braes Bend Property Manger has been dedicated keeping the community running smoothly. He has been professional, provides great communication and has looked out for the property's best interest. For me, this hasn't gone unnoticed. It’s reassuring to know we have someone capable and considerate

They do not use the HOA fees to fix anything around Golf Green Condominiums. The sidewalks & streets are broken with holes, I almost fell walking on the sidewalk to the mailbox. The lawn area is very trashy and they tow your vehicles even if you have the proper sticker on them. The dumpsters are always overflowing with trash and the dogs bark all day long.

Creative has been excellent for Hammerly Woods. We could not have made a better choice for our property management company.

I am happy with what Creative Management brings to our community in terms of knowledge and experience. I do believe services could be enhanced by holding training for staff as well as board members.

Forced to get a property insurance I know nothing about , no one has explained to me the deductible or what is truly covered ? I feel Blind sided because I’m a renter and renter insurance isn’t acceptable ? When any other property I lived at found it acceptable.

Horrible company!!! We’ve had homeless trespassers for months using up all of our parking and they refuse to come remove them! After many attempts of us residents calling the cops, the police said that they need the property management to come verify that the trespassers indeed don’t live here but this horrible management company refuses to do their job!

I live in the Westwind Tempos and cant use the pools due to faulty pool fob and nonfunctional phone app. Why wont you return emails or calls?

As a member of the Rustic Oaks community, It’s obvious that you all really care about our community and are striving to do right by its residents. Keep up the good work!

Ray took care of my maintenance request very promptly. Greatly appreciated, Ray Garza!

Ray has been doing a lot outstanding job

Had water leaking onto my garage due to broken pipe in vacant unit next door. Denise had plumber come out to check. Problem identified and repairs were done quickly and efficiently.

Parking is too much of a hassle now. We had 10% of residents breaking the parking rules now everyone is subjected to this craziness. Visitors call # listed and either no one answers or the person that answers is of no help.Visitors just park on the street to avoid being towed, which as MUCH as I pay for HOA is really ridiculous ! I wish I could give 0 stars

I have been very appreciative of Monique working with me over time !!! She is always very helpful and patient !!! She is also very quick to respond when I need her !!!

I urgently needed a document from this company, and within minutes, Monique Garza responded with the necessary files. I was extremely pleased with how quickly this was handled.

It is nice to deal with a company that actually answers and responds to emails almost immediately. Monique Garza is awesome! When I ask for information she even sends back-up copies of previous transactions so I can ascertain possible problems I may have.

Monique Garza was great to deal with. Super professional and detailed.

Gate code never works and no one is ever answering the phone. Not being able to get into my own home is absolutely ridiculous.

It is a big mistake to rent an apartment from this company. Karla, who is head of management is very unhelpful and rude. I have been out the power for 2 days now and i am freezing in our apartment. All my food went bad which means I have to throw everything out. The electrician told me the breakers used in this complex are illegal to use in texas because it can cause explosions and instead of changing them they need multiple opinions over taking care of their tenants and caring about peoples lives! Absolutely unacceptable!! I just want to add this on my previous review to inform the other cust…

Always attentive and very polite. Thank you for your service and support.

I have lived in this complex for nearly 30 years, 4 as a renter, 25 as an owner. Management is selective in enforcement of bylaws and not responsive to residents. Currently, I'm contesting Management trying to charge me nearly $30 to replace the barcode sticker that no longer works. I've offered to mail it back to them in exchange, but they only wanted a photo of it, which I sent. Also, in 25 years, the elevations (front) has only been painted once. The rear was painted a hideous Grey, rather than the cream/tan on the sides. We now look like the poor relative of the new apartment complex acro…

I really like where I live with all the peace and quiet at is here. I like my neighborhood and my neighbors. I'm here to stay as long as I live.

The drain in the common area was clogged, but my issue was resolved in less than an hour. I never expected such a swift solution! Thank you for your professional and efficient service.

The towing practice is frustrating inconvenient and overly aggressive. My friends and family will no longer visit. The awful signs all over the property don’t do the property value any good. The dead trees and shrubs have gone on too long. Then they have nerve to ask for a loan. How does an almost bankrupt association plan to pay this back, by raising our already ridiculous fees? Poor management is an understatement

I live here and they are not fixing nothing and apartment has a big hole and mold in it and am getting sick from it and they will not move me out of this apartment that I am in it is bad for me to live like this every day

Whenever I've reached out to the office staff for information, I have received it in a timely manner. I'm appreciative of the hard work that it takes to manage our townhome affairs and thankful for the staff working tirelessly to keep things and us in order! It is indeed a pleasure to work with a team of responsive individuals, who are willing to help work through challenging or unexpected situations. I am truly grateful for the hard work of the HOA board members. May God continue to Bless, Protect and Provide Wisdom for each of them.

I’m currently dealing with an urgent plumbing issue caused by a problem in my neighbor’s apartment. The landlord has been unresponsive, and the situation is becoming increasingly inconvenient. Our HOA manager, Aza, has been incredibly helpful and supportive. She has taken immediate action, contacting the landlord and advocating on my behalf. She has kept me updated throughout the process and is working diligently to ensure the issue is resolved promptly. Aza’s proactive approach and professional demeanor are truly impressive. I’m grateful for her assistance and highly recommend her. Thanks s…

The online service is not very user friendly, however the human service is impeccable. We needed documents for some business we are conducting on our properties and Monique Garza has gone above and beyond assisting us. She not only works at a pace Superman would envy, she has an uncanny way of replying to all my inquiries in a manner that makes me think she is smiling as she is working. This process can be very daunting, but the one thing that has exceeded my expectations is Ms. Garza’s service and professionalism. She seems to really love her job and all of us that encounter her are better fo…

Creative Management Company is exceptional! Monique Garza provides fast, friendly, and efficient service. After working with many HOA companies, I can confidently say they're the best. Highly recommended!"

MONIQUE GARZA Was very helpful and responsive in taking care of a issue at the River Oaks Townhomes.

Monique Garza efficiently answered my questions and helped me troubleshoot my issue. Thank you!

Monique Garza is a true professional who consistently responds to my questions promptly and thoroughly. Her dedication and support make navigating HOA matters a breeze. Thank you, Monique, for all that you do!

Service requested to Creative Management Company for my Stoney Brook Townhome 1809 #203 has been completed, I am very satisfied with the roof work and the inside Sheetrock I appreciate very much to the manager Ray Garza and with Dennis Menéndez because they have been great to me helping to get my work done as soon as possible. Thanks again

Non maintenance after 9 yrs here yet bil is higher

This company recently took over my townhome/complex. They have now been with my complex for a little over a month. The company told me the person who manages the property doesn’t work there and they claimed not to manage the property I live at. When they do manage this property. Also, her name is Jenifer Ray and she doesn’t return messages or calls. I can’t wait to move .

I sent an email to report a storm damage to my fence, I received an immediate response letting me know they received my report and they would start the process. Both Denisse and Aza were very professional and reassuring. My fence was repaired in a matter of days!! I’m very grateful. Thank you

Not responding to emails or phone calls while sending you emails regarding their requirements for you. Common pipe been leaking over a month, molds growing in my home and don’t care. Tried to contact the property manager and the plumbing company multiple times, but the plumbing company said they never got the ok to fix my leaking pipe. Makes poor financial decisions and I feel like I hate my community even more now than ever before.

The service this establishment offers is impeccable! I had the pleasure of working with Nuria Leon from their corporate office for assistance and I can not express my appreciation for her help! Thank you

Nuria at Creative Management has been prompt in answering my questions, and I appreciate the responsiveness.

I appreciate Monique Garza’s kindness in handling our Payment Plan with financial loss due my husband’s health.

Monique Garza is the best! Always very helpful. I have worked with her for years and she is always pleasant and kind.

Awesome experience working with creative management company. These guys do right by their tenants and hire efficient people to take care of them quickly. Kyle was very responsive and great to work with! Patrica was a huge help.

Called Kyle at creative management telling him of a problem with my fob. Left a message and he called right back. Hooked me up with Jose who was able to repair my fob.

I'm pleased with the property so far ! If there's a possibility to place a combination lock on the walk in gate Everytime it's fixed it seems someone is messing with the lock not safe for the resident. I like to also give praise to the maintenance gentleman Mr.Leary keeping up with the grounds areas, on the weekends grown adults doesn't seem to pick up the trash on the property! Broken tree branch in the front of the property hanging from storm Berly. Thank you kindly for your concern.

Friendly service. Monique helped me with an issue I caused. She was very helpful. Thank you for good service.

Everyone at CMC is wonderful and goes above and beyond in servicing owner's needs. Monique Garza has taken very good care of me and my community for years. I never thought I'd leave a glowing review about a property management company, but you can't go wrong with CMC. They take pride in what they do and it shows by how they make their customers feel. Appreciated and heard. I'd leave 10 stars if I could.

Just moving in, had issue with townhome due to storm. Sondra was amazing very helpful answer questions return phone calls. Keep up the good work

I have had good interactions with Clinton Seeay from the Creative Management. He answers queries promptly, and does not give me any runaround.

Will never buy another house with HOA managed by CMC. HOA fees have become unmanageable. It's $275 for a townhome and they barely maintain the grounds. Says it's because insurance but on the open market I can get a much better rate. The HOA rep cherry picks rules to enforce as well and does not answer or respond back when calling and leaving a message. Already looking for another house because they will not enforce clearly written HOA rules for neighbors that make it unbearable to live here. Sad we pay so much for basically nothing. Do not recommend.

Overall I had a great experience with Creative Management Company for section 1b of Hudson Oaks Townhomes. The grounds were very well taken care of. The team was very responsive and efficient. When I sold my condo, they were very attentive to all requests and were very helpful to address any issues that were found by the home inspection. All notifications were sent well enough ahead of time to allow for us to prepare for whatever was going to happen.

Ray is a great manager and keeps our community pristine. I would recommend his Mngt skills

I have been threatened over the "condition" of my patio cover, HWC finally took it down and charged me $300. Theyve entered my patio by using a ladder to gain access. Im on SS and having major financial troubles, ive lived here over 30 years. The management company and Board are the worst in my histor of living here, ive served on the board in years past and we always worked with people. If i coild afford to move I WOULD !!!!

Oct 2024 Update: Worked with Monique in AP and she was very supportive and communicated in real-time with us to resolved our accounts as they were badly managed from prior management firm before transitioning to CMC. May 2024:Dropped by without an appointment to get some information. They were super helpful and answered all our questions and went above an beyond our expectations. Highly recommend!

I’ve never dealt with a more unprofessional staff. NUMEROUS calls to the office unreturned. Once my landlord got involved action was taken. I went into the office to finally receive a working remote to be called a liar by Carmen and treated as if I was a child being told to be quiet by the receptionist so new potential business couldn’t hear the issue at hand. I work in customer service and would NEVER consider having a staff like that represent me or my business. ***** Added note: the remote they have given me does not work. Not to my surprise at all considering my experience!

I have been trying to reach them. Nobody response. I put voice-mail , no response. Does anyone know how to complain about terrible service. They can't provide proper service. How they run their business like that. Receptionist told me they have 200 properties that doesn't mean they can't provide service . Their HoA is not cheap . Thats my mistake bought condo here . I would recommend all before buy or rent pls make sure HOA servcie is good. Now I will try to sell my condo.

They manage Bunker Hill community. They do a terrible job. They never respond to multiple voice mails or emails I have sent them. They seem to have an attitude problem. They raised our HOA dues but then give 0 service. Someone should file a complaint with the city.

Professional and quick response

Great!

Prompt response & straightforward process. Thank You!

I wish I could give zero stars. If your neighborhood is considering Creative Management for their property management RUN away fast!! They are non-responsive to repair requests and do not care at all about the property owners. I have an active water leak at my condo and they won’t even tell me when they plan to have it repaired! They say they’ve contacted the plumber but refuse to give me a repair date. So I called the plumber they supposedly contacted and the plumber has no record of a request to perform the repairs. This group is useless and infuriating.

You can only leave a voicemail and nobody ever calls back.

I did not get a resolution

Every time I've been here in person the people were polite, courteous, and kind. Finding difficulty getting a financial statement but otherwise good place