Crest Management Company, AAMC Reviews

Delaney with Crest Management for Westheimer Lake Subdivision was extremely helpful in getting a neighbor to get rid of a huge pile of tree limbs that had been in front of their house almost 2 weeks! The Trash pick up rules told us branches cut into 3’ lengths and bundled! This was just a huge “pile” so heavy trash will NOT pick up. Delaney sent an immediate notice to homeowners and the hauled off tree limbs the next day!!! Thanks….my husband & I are original owners since 2006 & take great pride of our home. We are both retired now and want our neighborhood to remain well maintained!

Delaney & Carmen, I just wanted to go on here and personally thank you for a wonderful experience living here in your community. I very rarely get a chance to leave such kind words for property management but thank you for turning our three years here into such a positive experience. We loved your community you’ve watched over and have enjoyed all the perks that the neighborhood has offered! Have a wonderful rest of the year! It’s been great living here! I hope my new HOA is as accommodating and communicative as y’all!

We worked with Anna W regarding a Roof Modification and she was fantastic to work with. Called me quickly back when I had a question and got me the answer just as quickly. 100%!!

I'm a property owner in eagle springs , humble. Thank you Anna W . For your professionalism fast respond to email..

I have to say most HOA's get a bad wrap but dealing with Anna W. has been super pleasant. Any questions I have had she responds quickly and always helps with a resolve. Crest management is top tier and I wouldn't want to deal with any other HOA from all the horror stories I've heard

My experience with Crest Management was extremely disappointing. This matter could have been resolved with a simple email or phone call before it ever reached the point of a lawsuit. The property is a rental, and my mailing address was different from the property address. When I purchased the home, I paid the HOA balance that was due and created an account, but I was never notified by email that another balance existed. I had numerous interactions with Crest over the years, yet at no point did anyone notify me electronically that my account was delinquent or that legal action was about to be…

Hey yall, so crest management just took over for our subdivision. Ive had 2 conversations with them specifically Jason and he's bn eager, ready, patient and especially kind listening to my concerns. I'm very grateful . Thank you again Jason for both listening and addressing my concerns . It's bn a great experience. Mrs Robin.

Thanks Jason from Crest Management for being reasonable, understanding, and accommodating on temporary situations that needed time. Crest Management has been great!

We decided to update our landscaping which can be a process, leaving the front of our home lacking curb appeal. After receiving and responding to a request to complete the landscaping, we received a certified letter. I was pretty upset--and then I spoke with Jason at Crest Management. He actively listened, responded with a genuine tone, and said he would remove the violation from our account. But wait! And then....he followed up with not one, but two (different) confirmation emails! Whaaaat?? Bravo, Jason! Thank you Jason, for doing it right. Crest Management: you need a fu…

It takes a bit of getting use to the rules and regulations, but they are in place to protect owners. I appreciate the professionalism and courtesy of Delaney and the Crest Management Staff.

Delaney is very friendly and helpful. She responded to my questions promptly and provided detailed answers.

Dahlia was very helpful

Adriana helped me with pool access after I saw the invitation on the marquee for the 4th of July pool party.

Adriana was so helpful and kind after I received a letter about my lawn. She was able to clarify what needed to be addressed and helped me with sending photos so she could close out my violation.

I’ve had a great experience working with Crest Management. Adriana in particular has been fantastic to work with, responsive, professional, and genuinely helpful every step of the way. She takes the time to answer questions thoroughly and follows through on what she says she’ll do, which makes a big difference. It’s clear the team at Crest Management cares about doing right by the communities and clients they serve. Highly recommend!

I've been renting at Lake Olympia for a few months and now that summer has arrived I had some questions about amenities. Adriana was helpful, knowledgable and kind through the process. I'm thankful that she answered the phone and sent me the email with everything available to us as residents. My only hope is that every community has their own Adriana!

Adriana is consistently and genuinely helpful and a delight to work with. It’s obvious that she really cares which feels like a rare commodity these days. Highly recommend!

adriana is so helpful and amazing! she is the kind of hard worker you only find once in a lifetime. i hope that she is recognized for her diligence and efficiency. thank you adriana for all that you do!

Spoke to Dahlia at the splash pad, she was very nice and helpful. ⭐️⭐️⭐️⭐️⭐️

Went to the splash pad and Dahlia was so helpful and nice!

Thank you Dylan N. For your prompt response of requested information. 🙂

Kerry Holmes with Quail Valley Fund is awesome. Very helpful to all the residents that may need help. Goes beyond what is necessary to do so. Very attentive to Deed Violations as well.

Delaney at Crest Management has been a phenomenal resource for years. Whether the topic is an issue I have or an issue brought to me, Delaney has always resolved it quickly. She is super responsive and always happy to help. Next level service! Thanks Delaney!

I realized that I did not have access to the pool with the new system before the holiday and Dahlia & Carmen jumped into action to help me get it done. Thank you ladies!

Dylan n gave me an excellent response time and was very helpful

I recently had a couple of questions concerning my residence. Kerry promptly got back with me to resolve. Could not be more pleased

Crest Management has been very responsive, efficient, and helpful to us. Raisa, our management agent, helped us to submit an architectural request, even staying in the office to help us with the wording during her lunch break. She kept us informed of the request status, and called us when the request was approved. That is outstanding service!!!

We love Dahlia!! She was such an amazing help, getting set up for The pool after the new rules set in place she made it very quick easy and painless, best management ever :)

We moved into a new construction home in the Morton Creek Ranch community. We were having tons of pests and mosquitos from the overgrown weeds in the alleyway behind our home since we have no back neighbors. I took pictures and requested for service with the Morton Creek Ranch HOA. Cindy B. responded immediately and sent it off for service. A few days later I was awoken to the alleyway being mowed and serviced. Cindy B. confirmed this will be a routine maintenance that the Morton Creek Ranch community management will take care of. Appreciate their attentiveness and help.

Delaney was amazing, she helpd me to fix all of my problem. Thank you!

Dahlia is always so kind and helpful, a great addition to Westheimer lakes

Dahlia was soo nice and I really like her❤️

Dahlia was sooo very helpful with helping me to sign up for our pool pass. 5 star for Dahlia☆☆☆☆☆😃.

Dahlia was helpful!

The front desk lady is a great help, friendly and knowledgeable

Dahlia is so nice and very helpful. She solved our issue immediately

Always patient and happy to help, thank you Dahlia for all you do!

Dahlia she is sweetheart 💕 thank you 😊 so much

Dahlia was great help last week when I needed to set up my amenities access. Have not had any problems since, thank you Dahlia!

Dahlia she is amazing, very patient willing to help open-minded open to discussion on how to fix whatever problem you bring to her. She's amazing at what she does. I will recommend her any day anytime.

Dahlia at Westheimer Lakes is simply the best! She answered all my questions and was lovely to speak with. A true gem for Crest Management!

Dahlia was a great help

Kendall and Heather were extremely kind and helpful. Walked us the application, various requirements, and made the process simple and easy. Could not have achieved the approval without them.

Working with Angie M is always a delight. She is prompt, professional, and helpful each time I have interacted with her.

fast response time and very nice person to talk to

Rachele is always helpful and responds quickly to all my queries. I appreciate her work ethic and professionalism.

Delaney was very nice helpful

Dahlia Khalil has always been friendly, helpful, and easy to work with. Anytime I've had a question or needed assistance, she has been quick to respond and willing to help. She genuinely cares about the residents and always treats people with kindness and respect. She has been a pleasure to work with and is a great asset to the community.

Dahlia was super pleasant, kind and helpful. Love her energy!

I went to the Greenwood Forest to get my pool access card today. As always....Denise was very efficient, helpful, and friendly. I always have a positive experience with this lady and this is over many years now. So grateful!!

Dahlia K. has been very helpful and welcoming. Great customer service.

We wanted to use the Mariner club house for event and Adriana attended to us. She was courteous and attentive. She was very respectful and took care of every detail, there was no problem at all. Her customer service was excellent.

Dahlia at the Westheimer Lakes splash pad office was awesomely helpful and so polite. She was friendly, customer service oriented, and very informative. Thanks for having somebody nice and capable working in your office!

Dahlia is a joy to be around, always smiling, very bright person, can answer just about any questions and has no problem helping out when needed or looking.

I called Crest Management and Dylan helped me with my issue he was prompt and efficient.

Dahlia was very helpful getting us fixed up with our access to the splash pad area!

Needed assistance with my HOA account, I spoke to Dylan and he was able to assist me and set me up. he turned a stressful situation into a solved one.

I was very pleased by how quickly the approval for our pool came in. I had been told by other members it could take more than 30 days and we received ours in one week. Thank you to Sandy for her assistance in getting this done for us. We are very excited to get the process started!

Excelente servicio ! Ms Denise was kind, friendly, she explain clearly all I need to know! I had a very good experience !

Renter in Greenwood and Denise D. She was very sweet and helped very easily get the pool tags very quickly and easily, sweet woman and understanding. Thanks

I recently had the pleasure of working with Raisa at Crest Management to navigate an appeal with our POA board, and I cannot say enough great things about the experience. Raisa was incredibly detail-oriented and made sure every step of the process was handled correctly from start to finish. She took the time to guide me through what could have been a very stressful situation and ensured that all the proper procedures were followed. Thanks to her thoroughness and dedication, our appeal was successful! If you're looking for a management company that truly goes above and beyond for their resident…

We just moved to the Westheimer Lakes Community and Delaney has been incredibly helpful and very kind!

Dahlia great personality and really helpful to setup all our family accounts. She deserve 10 out of 10 for her services.

Dahlia was amazing she helped us with all our needs and questions 😄

Delaney was very responsive and helpful in addressing my concerns regarding a parking violation notice. After I called to explain the situation, she promptly responded, clarified the community’s parking policy, and answered my questions regarding guest parking. She also took the time to review the circumstances and closed the notice as a one-time courtesy, which I greatly appreciated. While receiving a violation notice is never enjoyable, Delaney handled the matter professionally, respectfully, and efficiently. Thank you for your assistance!

Crest is an excellent HOA management company! Dylann is exceptional. We appreciate the phenomenal customer service, timely follow-up and attention to detail.

Delaney is the REAL #MVP of our HOA She’s lightning fast with responses, has helped with every challenge I’ve come across on the portal, she’s an all around epic human We’re so lucky to have her leading the ship for this community 🙌🏽🔥

My mom & I went into the office on a Saturday I believe, to get access to the pools & gym. Dahlia helped us out in less than 15 minutes and we were on our way. Very sweet lady & very efficient as well. Helped the whole family get access & made sure our mobile keys worked before we left as well :)

Jason was super helpful in helping troubleshoot why my HOA access card to the tennis courts wasn’t working. Thank you

Kay has been an incredible help. She assisted us with getting everything set up when we first moved in a few years ago, and she continues to go above and beyond by following up on our new fob request, even though she now manages a different neighborhood. Her dedication, responsiveness, and willingness to help are truly appreciated. She is amazing!

My grandma has been having problems with her amenities, so I called the office for some help. Dahlia was so kind, she took her time going step by step with us on how to get access to the pool for the summer time. She was so patient and kind to us both. Usually calling offices like this is really touch and go, so this was a huge breath of fresh air for my family and I. I know my grandma is in good hands here!

Good customer service, Dylan was able to help me with HOA needs.

Denise D. at crest management is the best! In any situation she is always very helpful and knowledgeable. She is always a pleasure to work with.

I just wanted to give Carmen a shout out and thank you. Ive had a few technical challenges with the new brivo setup and she has been a trooper. Very patient and supportive while we addressed each issue. I expect I’m not the only one you've been hand holding thru this process. I appreciate you

Delaney has been helpful and respond quickly to my emails! I'm currently in the process of having my fence replaced and due to the major rain, we have experienced major delays in completing the work as intended. I notify Delaney at the HOA, which she responded within minutes to confirm my message and noted my account.

We recently closed on a new home in Colton and have been working diligently to get access to the homeowner's portal so that we can submit our modification request for our pool. It has been a process with the title company. However, Kay and Blanca at Crest have been quite helpful and always respond very quickly. Great experience with this new HOA, so far!

Thankful for Denise D. in the Greenwood Forest area. I came in looking for help. She not only helped me but made sure I felt welcomed, showed me around the clubhouse, & was able to answer all my questions!

Its great to have a management company that actively looks out for the community's interest. Delaney reach out to me to remind me that my property was underwatered, and since my tenant was living there, I might have not known. I certainly appreciate the early notice before things get out of hand.

5-stars are ONLY for Carmen and Delaney who are amazing, helpful, very sweet, and understanding for those who get HOA letters and are on a strict budget! However, 0-stars for the HOA (nothing against Carmen and Delaney who are rockstars and lifesavers).

Recently had our roof replaced and needed approval from our HOA Crest Management. Kerry was so helpful. I’m not always sure how to fill out and send forms on the computer and she always helps me. Smart lady. Really made it happen quickly, thank goodness. Thanks, Kerry!

We've just moved to Westheimer Lakes, it's a great neighborhood. Shout out to Delaney, she was extremely helpful explaining everything yo us.

I live in Quail Valley and have had to submit improvements to the HOA on several occasions in the last few months. It is usually a process everyone dreads but it has not been difficult with the QV chapter of Crest Management. Kerry Holmes has made things pretty easy to get completed and provided good direction. We are fortunate to have Kerry here in Quail Valley.

Dahlia was very helpful and patient while assisting me with getting access to our neighborhood pool. She answered all my questions, made the process easy, and provided excellent customer service.

Delaney does a great job. She’s quick to respond and takes care of business. Thanks!

Just move in the neighborhood and Denice was super helpful and very nice :)

Rachel E was a great help with my HOA dues questions and online payment processing. Thank you Rachel for the fast and detailed responses !!

I was applying for HOA approval on my home renovations, Denise D. Is the rep over there and she is hands down the best HOA rep I have ever worked with. She was very helpful with the information I needed to satisfy requirements for renovations, and even took time away from her other obligations to help me get forms submitted. Thank y'all for making my renovation plans transition into fruition so smoothly!!:)

I've engaged with Crest Management regarding two items in the last year as a resident of a Houston-area neighborhood. Once, regarding the approval of a home modification request--which was relatively quick and easy to navigate online, with a clear and fast response. More recently, I needed to get some financial records updated on my account in preparation for the sale of my home. I emailed the accounting representative for the community, Delma B., for assistance with this to ensure it would not cause any delays with the sale of my home. Delma responded very quickly to my original email--within…

Quail Valley Fund office HOA manager Kerrie always helpful kind and very knowledgeable about codes and do’s and dont’s regarding the community .We’re fortunate to have someone like Kerrie

They always do an amazing job and Delaney is always very helpful, polite and very professional.

Kerry, Crest Management's representative, recently helped get my Quail Valley HOA ACC modification request entered after a hail storm damaged my roof. She is always personable and helpful. We're blessed to have her working with us!

I was so pleased with my encounter with Dahlia today, she’s such a delightful spirit. She helped me complete my access to the splash pad with ease. Thanks 🌻

I'd like to send a big thank you to Ms Delaney for her outstanding owners office service and support.

Delaney was really helpful and good she have good communication. told me exactly what I needed to do to close my fence repair case. Great job and keep up the good work.

Emily was very helpful answering questions about the process and providing the correct forms. She was also very responsive and kept us informed of the progress regarding the approvals. Overall a very good experience.

Dylan has being a great help this year with giving me all the information and help me to set my payment plan. Amazing customer service thank you so much.

Delaney is always very accommodating and professional when I have a need to contact Westheimer Lakes HOA. Great job!

I've lived in Westheimer Lakes for almost 6 years and have enjoyed living here. The community is well maintained, and the parks and playgrounds are nice. I appreciate Delaney for taking the time to help with my concern, answer my questions, and keep me informed throughout the process. Thank you.

Dylan N. did a great job helping me with all my questions, very professional and great costumer service!!

Kerry goes ABOVE and beyond what her job description calls for. She truly has the best interest of homeowners in our community, as if she lived here. Thank you Kerry, for looking out and protecting out home values and being a valued part of our vibrant community. You are truly a Quail Valley proud member.

Rachel was very attentive and had great customer service.

The Team that runs this property has been so gracious, informative, and helpful to our family. Carmen and Dahlia have been so helpful getting us settled into this amazing community.

Great experience with Crest Management Company. Andi T was extremely helpful, patient, and professional. Andi made the whole process much easier for me. Really appreciate the excellent customer service

Dahlia was super helpful! She was very patient and kind!

Juan really helped me with resolving the potential violation. He worked with me in giving me extra time to complete the requested work on my lawn, due to my physical disabilities interfering with me being able to complete them in a timely manner. I really appreciate how well One communicated with me during this process.The communication with him really helped out with making the process smoother. I recommend if you have an issue with the HOA to reach out to him, As you will find that he’s open to assist you.. Juan provided excellent customer service. He was very responsive. He was carrying and…

Great communication. Delaney is always attentive and pro-active.

I have lived at Westheimer Lakes for about a year now and whenever I've had questions they are always so quick to respond and address any concerns. I've communicated with Delaney multiple times concerning exterior modification requests and getting clarifications on the rules and regulations and she has always been extremely helpful.

Delany was really helpful and very understanding about our situation.

I contacted Crest Management regarding a notice from my HOA, and Delaney was a super help as always. I appreciate her professionalism, quickly answer and support 😃

Dahlia the desk lady was really nice and very helpful! Very nice person.

Anna W is an amazing manager. She helped me so much and was always quick to respond and assist. Her professionalism, kindness, and dedication really stood out. Thank you, Anna, for making everything so much easier!

Delaney is the best, she is quick responsive and helpful! Glad she could help sort our amenity access

I want to thank Dahlia from Crest Management for her outstanding customer service. She was very professional, attentive, and efficient throughout the entire process. She answered all my questions promptly and made everything so much easier. It’s truly refreshing to deal with someone who genuinely cares about helping customers. Highly recommend her excellent service!

Delaney was fast and efficient ! Thank you for everything !

JENNIFER C was extremely helpful, she was able to address my issue, keep me updated on progress and promptly resolved my request. So helpful.

I called today and Jason was so helpful. He sent me an email to make sure I could get in the pool this weekend. He went above and beyond.

As a resident of WLN, my HOA is one of the most helpful associations I've engaged with. Miss Delaney is quick to respond to my questions weather its about my neighborhood upkeep, replacement fence, roof replacement, Splashpad or general questions like: does security patrol my street or what is being built behind my home! I'm never told "you have the manual?" And, as an senior citizen, it makes a difference and appreciated for her continued engagment! Thanks Miss Delaney for all you do to help me. Hugs . . .

The team is highly responsive, attentive, and genuinely committed to delivering great customer service. Every inquiry or concern is handled promptly and thoroughly, which makes a big difference as a homeowner. Special recognition goes to Delma and Kay for their outstanding support. Both are always super kind, professional, and a pleasure to work with. Delma and Kay consistently address all concerns in a timely manner and communicate clearly every step of the way. Their dedication and professionalism truly stand out and reflect very positively on Crest Management as a whole.

Delaney is professional, helpful, and always responsive. She provides excellent customer service and truly cares about the community. great experience working with her!

I just want to say I have heard so many bad things about HOAs. I was waiting for my time to give a review. I have had some issues in the past with HOAs. I will say that here in Westheimer lakes so far they have been good to me. I try to keep rules, and do what I need to do in accordance to the HOA. So far so good. I Havent had any major issues and I pray it continues. I have worked with Dahlia on a few things that I needed and she was on top of it. Very kind and nice. The other ladies in the offices are also kind I have learned if you communicate they have no problem with trying to work wit…

Rachel has been very helpful and takes the time to understand your situation and offering different options. Glad to know there are still people that care!

Kerry has been extremely professional, responsive, and helpful throughout the entire HOA process. She communicated clearly, answered all of my questions promptly, and made everything smooth and easy to understand. Her professionalism and attention to detail truly stand out. I appreciate all of her help and highly recommend her to anyone working with the HOA.

Shoutout to Delaney at Crest Management because she saved me from losing my mind during the pool app transition. She answered my questions fast, was super sweet, and made the whole process easy instead of stressful. You can tell she is genuine and cares about helping people. Seriously appreciated her kindness and quick responses!

Just wanted to give a big thank‑you to Ms. Andrea and the HOA board members for listening to my concern and getting a puppy waste station installed on Coles Crossing Drive North.

Dahlia is an extremely kind staff member. Thanks to her, I was able to get all the information I needed. I sincerely appreciate her help.

Delaney and Carmen are phenomenal! Fast responding, professional, thoughtful, and caring! They make Westheimer Lakes a great place to live!

I have grandchildren that are kinda bored, but I saw there's a teen event this weekend. Ms. Anna not only gave me the contact information of who I needed to speak to for details, but she called me back with the information herself because the interoffice conversation went faster than my email! Thanks Ms. Anna!

Kerry Holmes does an outstanding job as our property Manager. She is always more than willing to help residents with anything they might need. She is really committed to improving our community.