DTA Community Management Services, Inc. Reviews

Horrible customer service for home owners. Sparky and rude people who laugh at you. (Prob great for HOAs). Bernadette lied multiple times while I asked for assitance. Worst customer service I have dealt.with in a long time. Emails go unanswered. Rude on the phone. False information provided. False promises. (If they respond with any "we tried to help" it's a complete lie).

My community -Park Lake Townhomes - in Missouri City utilizes this property management company. Our property manager, Leanne Gradel, is great. She is diligent is keeping the bed aware of the business side of running our small community of 67 units. I like the way in which she interacts with the PL Board of Directors, Homeowners, outside vendors, and public officials, I’m very appreciative for all the hard work she has done for our community.

I am the home owner of Park Lake Townhomes, When I bought the house, DTA office stuff members help me to transfer, name change and Etc. Special thanks to Ms. Leanne Gradel Senior Manager for Helping to Home owners. Keep up the good work.

Unfortunately, I missed the informational meetings when pool band were passed out for my neighborhood. I've missed those meetings before, but it had never been a problem because I could physically come into the building and get everything taken care of. I called one week ago inquiring about pool bands, and I was told that they had run out. I called back, andI was told that I cannot physically come in. I needed to do paperwork and have everything done through the mail service. I've given one star because the person that assisted me was extremely condescending. He tried to talk over me, and fina…

This management company is shit. They have absolutely no empathy for anyone, and insist on charging for things they cannot provide actual proof of paying.

I moved into this community, Grand Oaks Reserve, because I really liked the amenities as well as the location. Having a swimming pool with a gym in a golfing clubhouse community was very attractive to me. Unfortunately, the maintenance and upkeep on the property has not been very good. I was almost assaulted!! There was no lighting around the gym at all. It was very dark. A strange man tried to attack me one evening about 7pm, when I was going to the gym. I was terrified , and I had to run. I informed the management company. They have added a small light now. The key fobs for acces…

thanks to Mr coy ,send me a request reset pass word, very help full

I recently moved into this neighborhood, with an established tenant. He's owned his home since the neighborhood was built. I've received harassment over and over again for minor things and inaccurate accusations. Sent a letter in regards to my NEIGHBORS dead trees as if that is our responsibility. Then send a FINAL notice with different trees. These being in my yard. One has been cut. The other isnt DEAD it's fall. They employ idiots that cannot tell the difference between trees that have lost their leaves in JANUARY and trees that are actually dead. I'm sick of the harassment. I'm s…

We have had many wonderful experiences working directly with the team at DTA, especially Kelly Mills! Ordering HOA docs and managing client expectations is always a challenge, but when customer service is important to a company it makes the biggest difference. Thank you for all you do!

Shelly is incredibly nice, knowledgeable and answers questions in a timely manner. Thank you!!!

Our HOA just changed management companies recently and working with DTA has been so pleasant. Shelly is very knowledgeable and quickly responds to emails. Very happy with our move and excited for the future of our neighborhood. Definitely recommend them!

I deal with a lot of management companies and this has been the easiest to deal with. Kelly was very responsive and got me what I needed within minutes. Thank you Kelly!

Our HOA recently moved over to DTA and I can’t say enough nice things about them. The staff is responsive, helpful, and if they don’t know the answer they will get it for you. Sad to say we are leaving Conroe but it was a pleasure the encounters I had with them

Kelly Miller is always very helpful when I have had questions. She takes the time to explain and provide excellent customer service.

I'm thrilled with Shelly’s exceptional support. Her prompt communication and efficiency played a pivotal role in expediting the home closing process for my clients. Highly recommend!

Very organized HOA, we work with Kelly Mills with all of our HOA Certificates and she is always responsive and very efficient.

This management co. Don't f/u on property needs, I have light on tope of my garage needs replacing and in spite of me notifying them several times it was not fixed for one year by now. I will not recommend them for any property management.