Graham Management, Inc. Reviews

I am a member of a community that is managed by Graham Management. There has been a change in ownership as well as community managers over the years. I must say with these operational and managerial changes, their services are still subpar. Both previous and current community managers (Andjela and Raven) have ignored emails from property owners and have significantly delayed responses to inquiries. Both seem to not care about anything, especially if you reside in a community that does not have over a million dollar annual budget. Maybe if my skin tone was lighter and lived in an exclusive com…

The reason of this five star is not for the Graham management because i went trough contact problems and would have rated it with four stars .The five stars are because of the very friendly and helpful service i received from Miss Roxy Perez .

The HOA property manager, Jada was very helpful, respectful, and courteous when I requested a pool key for our complex. Jada accomplished providing what I needed. Thank you.

Brytnie Galeas was super helpful and helped me resolved the issue smoothly! The communication process was prompt and straight forward.

Brytnie Galeas helped expeditiously with ARC Roof replacement approval. Thanks. If you are in need to roof replacement in this HOA, call the main line and use Ext 138.

So helpful informative

Brytnie is a a valuable asset to Graham. Shes helpful and on top of everything. Always answers in timely manner. Thank you Brytnie for all your help.

Brytnie was amazing and helpful! Thank you so much for all your efforts.

When I reported a plumbing issue at my Dad's condo, Bernita called me back promptly (within 30 minutes) on a Saturday. We were not able to address the issue over the weekend, which is understandable. I sent another message on monday and she responded in minutes and scheduled a plumber to assess the issue. Thank you! Judson Tate

Thank you for assisting me with my fob without and appointment. I think you’re great.

Our pool key wasn't working so I called and spoke with Jada. She was friendly and helpful. Got the problem fixed almost immediately. Thank you!

Jada helped me so much. I had a problem and she helped me with a kind voice and and a graceful heart. Thank you !

Dewanna Foster went above and beyond to handle a payment question I had. Wish everyone was as polite and responsive as she was.great communication .

Exvellent & Fast Service - Working with Brytnie S. Galeas has been an absolute pleasure. I recently submitted a request for a roof replacement, and the efficiency was unmatched. Brytnie provided prompt replies to all of my emails and guided me through the process seamlessly. Thanks to her quick action, my request was proceeded and approved in a single day. Thank you, Brytnie, for your dedication and top-notch service!

After being denied twice to fix a fence Mrs. Brytnie Galeas contacted me by e mail stating the items she needed to approve my application. She made it easy and very clear. She finally got my request approved. Thanks

This management company is miles ahead of our previous company in responding to homeowners inquiries and providing feedback on open and completed work orders. I look forward to a positive working relationship in the future. The grounds look so much better. Glad we made the switch!

I needed help with issuance of a pool card, Jada Bell was very helpful and kind. Ms. Bell had checked in on me being on hold and explained the issue, as well as gave an estimate of how long getting the actual card would be by mail vs coming in. I am very satisfied with the service by Ms. Bell

Jade was very polite and said she would take care of the matter for me.I am so grateful.She was very helpful.

I’m happy for helping me thank you so much

Brytnie helped me with my ACC requests to my neighborhood's HOA. She el demonstrated patience with my numerous amendments and worked responsively. All my requests were approved and I couldn't have gotten a response quicker without her. I also like the portal.

I had a great experience working with Amy Hoffman on the management team during the approval process for new home construction. Communication was clear and consistent throughout, and all questions were addressed promptly. Amy was incredibly helpful, professional, and made the process smooth from start to finish. I truly appreciated the timely support and guidance.

Roxy helped with an issue... quickly and happy to be there. Thanks.

Ms. Jackson was extremely polite and helpful in reaching resolution of an issue involving a contractor sign placed in our yard.

Called for deed restrictions and Roxy Perez was super helpful and very fast getting me the documents I needed. Awesome working with people who don't make you wait!

Roxy Perez was very helpful and explained the process to getting my pool passes. Quick and easy

Wanted to do some work to our home, so completed form and submitted to the ARC committee. We were pleasantly surprised how fast they answered our request. Brytnie Galeas was in contact with me to let me know what I needed and my request was completed in a week. Thanks for your help Brytnie!

I needed help regarding an administrative matter with and was very lucky to have Jada Bell assist me. I missed her call while I was in a meeting and she left an incredibly detailed and helpful voicemail, and followed up immediately with an informative email. Her clear guidance made the process remarkably easy and stress-free. I would like to commend her availability, professionalism, and assistance.

I can only speak from my own experience, and I want to be completely transparent. If you are an HOA considering hiring this company, I strongly advise against it. My property manager has completely ghosted me despite repeated, polite requests for an update on a ceiling repair. This repair is necessary because of damage caused by workers they sent. I have been nothing but respectful and courteous in my communications with both Anthony Gaines and his assistant, Jada. The lack of response and accountability has been incredibly disappointing. The way this situation has been handled is unacceptab…

Went to the hola clubhouse because I lost my pickleball bag and jamillah helped me and was super kind to me to help me find it! So grateful

With all this freeze mess happening with the website. Ms. Jada Bell walked me right through the process. With no smart remarks and she was very polite and Patient with me. Thank you so much Ms. Bell. I hope to reach you on the phone anytime I call in with a discrepancy.

Jamillah assisted me with the clubhouse rental process. She provided good customer service and was very helpful.

I needed help placing a workorder with Graham Management. I was very lucky to find Jada Bell to help me with the process. She answered my request immediately and made it so easy! I would highly like to remark her availability and assistance

Jamila thank you for helping me out with my key fob! I appreciate that!

Roxy was very helpful in helping with our change of address and updated statement request.

This was my first time submitting an HOA application for a fence improvement, and I had no prior knowledge of how to do it correctly for approval. I want to thank Brytnie Galeas for guiding me through the guidelines step by step. Thanks to her assistance, I finally received approval. I also appreciate her quick responses during the approval process.

Friendly and helpful

Thank you Brytnie Galeas for giving me the answers I needed and getting a quick approval of my paint colors. Love my new colors. Happy Holidays. 🤗

I was very pleased with Jade Jackson assistance. She helped me and gave me my options that I did not know that I had. Thank you very much

Experience not good. I have requested help with app twice via email and once in a HOA meeting. Still not fixed as others in HOA having problems as well. You can tell me to update my phone, as that is the issue according to your IT people, but that is NOT the issue. My phone is updated, and I have deleted the app twice and re-installed twice, but I am continuing to get the same error message.

Roxy provided excellent customer service.

I had a fantastic experience working together with Amy Hoffman these past couple years!