HomeRiver Group Houston Property Management Reviews

ATTENTION RENTERS- do not live in this companies properties. I am a realtor and moved my clients into one of their homes. The rent was negotiated to be 2150 including the mandatory fees. My client has been getting charged 2350 a month since they moved in. We have called, emailed many times and they just do not answer or provide any solutions. DO NOT WORK WITH THESE PEOPLE.

Mrs Matthew's, is a great property manager, if I owned a home, I would choose her to manager it, she has a winning personality. The Paige's

HRG is managing my property from last 2 years. Travis was manager for Houston and he was great guy. Very polite, friendly and able to understand my issues/concerns within no time. After he moved out I had little bit of problems with new Management but they went off in couple of months. Mostly related to contact details and who to contact etc. Now I have Property Manager Michelle. She is very quick and responds to my texts and emails within no time. I would love to work with her to extend the property management for next couple of years. She gives very good advices when I’m lost and when I was …

I have been extremely satisfied with the service that I have received from HomeRiver Group Property Management (Houston). Alliedean Matthews has gone out of her way to make sure that my tenants are happy and that my account is accurate. I would highly recommend.

This management company just took over my house in December 2023, and so far it’s been such a pleasant & easy transition. They are very fast & responsive. I’ve even had the pleasure of speaking with the property manager Alliedean Matthews, who has been super professional and helpful. All the vendors I’ve experienced are also professional and knowledgeable. I am very happy with my this new company!

Thank you HomeRiver for your business as my management company. I also want to thank my property manager Alliedean for her hard work and dedication to my property. Alliedean has gone beyond my expectations!

1 star is too generous. Entire experience with them has been and is still horrendous. Moved into my property on a Saturday, door code doesn’t work, movers standing around on the clock…ZERO support from HRG. People tend to move on the weekends, guess what, HRG has NOBODY available to provide support “after hours.” No phone number. Natali the leasing agent was beyond horrendous. She is slow to respond and not available on weekends and the two times I spoke with her she sounded annoyed that she had to be on the phone with me. Actively fighting them to get the $55 monthly internet fee removed beca…

I was helped by Grace and she was exceptional about explaining the process that I was looking for.

Update review I moved out of the house on Cottonwood Lane, Cypress, 77429. I received a move-out calculation stating that I owe this company $319.46. Not only did you guys take my whole deposit ($2055), but you also charged for things that are incorrect. Firstly, I was charged a painting fee of $732.50. When I got into the house, it was not new; there were already scratches in some places.I was also charged $360 for landscaping. When I first got into the house, I paid almost $500 to clean out the front and back yards because they were not done, and I left them as I found them. Also, all the ch…

Placed a maintenance request 11 days ago for hot water lasting 5 minutes. It took 8 days to be assigned to a plumber, we have been without ANY hot water for 3 days now. I’ve reached out MULTIPLE times for an update and get absolutely no response. Their office is closed for 4 days starting tomorrow. They don’t care about tenants. You can’t get ahold of someone that actually works there. They hire people to feed you BS on the phone. If I were an owner, I would never let them manage my property. S l o w.

We have been renting the home we're currently in since June 2024. We just renewed our lease for the second year now and I truly wish we would have thought this over. July 2024 we were hit with a hurricane and soon after we had a leak in the master bedroom restroom. It took weeks for someone to come and fix it. All they did was patch a few shingles. We knew there was more damage to the roof because of the shingles on the floor. They claimed it was just that area. Fast forward to April 2026. A small leak starts forming in the guest bathroom and mold/mildew appears. We submit a maintenance reques…

If I could leave a 0 star rating I would. This management company is Horrendous. I was a tenant at one of their townhouse properties in the Houston museum district area. My move out date was set for 5/6 but I decided to move into my new place on 4/30 so I had a week to gradually deep clean my former residence to ensure I get my full security deposit back. Only to find out that the property manager for the residence Michelle Oxendine never updated the system on her end of my move out date of 5/6. So on 5/1 my wife & I returned to the house to begin cleaning to then notice that someone had bee…

VERY UNPROFESSIONAL . I would not recommend renting with homeriver . You will get charged for charges that are inaccurate & nothing will be done. LACKS COMMUNICATION & PROFESSIONALISM . Did not receive my deposit after moving out of home . PLEASE DONT RENT WITH HOMERIVER !!

Move in day I had numerous appliances not working, over a week later I still have no appliances working. Washer, dryer, and dishwasher is still not working!! But they will be expecting full payment of rent on time. I dont recommend renting from them at all. Its no reason why it is taking this long to come fix my appliances. Ive reached out about 4 different occasions and no one has an answer on why they havent showed up. Update three days later. They canceled my maintenance request without anyone coming to look at it. I had to resubmit my request. We will see how long it takes them to come. I…

Terrible experience , since I moved 3 things were not working and they took 2 months to come and take care of the repairs. I have sent them airplane tickets , arrival info of my 2 dogs to el Salvador since Nov 14 and I am still receiving every day an invoice for the $50.00 pet fee. I spoke with Gracelle Rama last January 20 she has been the most helpful person, she sent me an e mail the same day saying the pet removal has been approved, but still they send me an invoice for $50 dollars every single day. I just received the invoice for the rental fee for February and it includes the pet fee. I…

Abigail Pereira was wonderful and helpful through the entire process, thank you so much.

Grace from Home river group was a very good help in helping me out on my needs

Couldn’t find a worse property manager, DO NOT USE THEM, do your research and trust the reviews, through out my time with them they only found people that don’t pay and damage the property. They don’t respond to emails on a timely manner and overcharge for service calls, not to mention the insane fee costs and portfolio minimums.

Quite possibly the worst property management group there is. Terrible communication, lack of transparency and distinctly horrific customer service.

Ms.Shaira Soto has been very helpful

Working with Lavern Vasallo has been an absolute blessing! Moving from Dallas to Houston felt overwhelming at first, but Lavern made the entire rental process smooth, organized, and stress-free. She took the time to understand exactly what we needed and helped us find the perfect home in a great area. Her communication was amazing always quick to respond, patient with our questions, and incredibly knowledgeable about the Houston market. Lavern truly went above and beyond to make our transition easy and comfortable. If you’re relocating or searching for a rental, I highly recommend Lavern. She …

“I began renting and paid according to the lease agreement, but then received additional charges for internet services I don’t use and undisclosed ‘convenience’ fees. Cash payments aren’t accepted, and debit payments require a mandatory convenience fee with no alternative option. Based on my experience, I would strongly advise against working with this group. Little to no response to inquiries weeks after waiting.

Update: 9/1/25: I still haven’t been contacted, and the plumbing issue remains unresolved. The continued lack of urgency clearly reflects poor leadership and inadequate customer service. I expect direct follow-up and actual progress, not more general reassurances. RENTERS BEWARE (AURORA Community) I am writing this review to express my extreme frustration and disappointment with the ongoing lack of professionalism, communication, and follow-through regarding the unresolved plumbing issues in this home. Despite submitting multiple work orders since May, these serious problems have not been fix…

Phil was very helpful and patient. 5 stars for Phil

Terrible customer service. Paying $1550 for rent doesn't get you much with this company. I guess we are going to have to do some poor rating reviews so people know how bad the issues are at this location. 1 bathroom/tub leaks for months and continues to leak. Nothing gets done. Many other issues, but I don't want to make this post too long. =(

Anjelica was extremely helpful with my home renting process. Everything was handled professionally and efficiently. Thank you team!

Abigail Pereira was very helpful in assisting me during the entire process! Thank you so much!

Currently I'm a tenant at 15130 rainy Morning Dr!!!! Do rent this home!!!! I repeat!!! Do not rent this home!!!!! They have the worse maintenance team ever known to man!!! It can't get any worse than this!!! First and foremost. You can not contact any of the property managers directly. All they have is a customer service holine that is absolutely useless!!! All they say is someone will get back to you!!! And no one ever does!! If you have an emergency; like a failed ac unit or water leak. They do not have technicians to fix it. What they do is create a bidding war by sending out multiple compa…

Technician Jose was prompt, professional and courteous. He explained problem and resolution to fix. Work was done without issue.

Helped me out fast quick and easy!! My family and I are happy with our experience .

This management company is HORRIBLE. We loved the house so I turned my head when reading the terrible reviews and signed anyway. Our AC has went out twice now, it’s 83 degrees in the house and they take days to click the single button to assign it to a vendor. Something that takes about 30 seconds, takes them days. When you call, you get an answering service that literally cannot help you because they don’t have access to any of the portals. They always say “someone will call you back” and not once has that happened. Please do not sign with this company. They do not care if you’re sitting in…

This is the damage done, the fire department had to come out, and shut off the electrical service to the AC units upstairs and downstairs we have been without AC since June 8th. Haven't heard a word from home River regarding this matter. I called today and they told me they had no recollection of anybody calling regarding this issue. I had an offer to renew my lease and when I complain it about needing some service done in the household my lease was voided and I'm assuming it was voided due to the fact that home River do not want to repair any issues in the house. They told me it would be shut…

My application process was great! Abigail Pereira was very nice and had effective communication throughout the process! She answered all my questions and concerns! Thanks again Abigail!

They dont fix anything, they lie they procrastinate. They will make you move because you beg them to fix something. WILL BE SUEING. Look out. And any tenet reading this….look into getting an attorney to file lawsuit. This company will go under very soon.

Representative Ashley Rabelas with HRG and many others are the perfect team to be the most successful at assuring nothing gets done. If you are interested in renting a HRG HOME RUNNNN!!! It’s not worth it.

I have had a very horrible experience with this company from day 1 of move in. Every person always says hey will call me back and never do and I have been waiting over a Minh for service maintenance and repairs. Today I had on call about some issues and I spoke to Ashley and she was awesome. She kept her word and called me back with a solution. She definitely gets my 5 stars for her customer service. Thanks Ashley!!

Grace Rama was very nice and efficiently helped me with my needs.

Gracelle Rama, the representative I spoke with, was very helpful. Unfortunately, she couldn’t provide a direct answer because their system requires her to go through the accounting department, acting as a middleman. This process has caused significant delays—it’s been weeks, and I’m still waiting for a resolution. All I’m trying to do is get my deposit back, which was originally sent to the wrong address after my lease ended. This should be a simple fix: check the system, confirm the original check hasn’t been cashed, and reissue it to the correct address under my name, as I was the original …

Veronica went above and beyond to help solve an issue I was having. Excellent communication and great customer service

Veronica helped me out . She was quick and resolved my issue. I appreciate the help!

HomeRiver Group made this move the most efficient move we've ever done and when we needed a replacement refrigerator at move in, HomeRiver made it happen, fast.

I don't advise anyone else to have to do business with HomeRiver Group Houston. They are an impersonal, and unprofessional group that do not care about their tenants or getting matters resolved. No one will call you and talk to you, and you get formatted emails that do not tell you who they are or how to reach them. I have been asking for 3 months to get with a Property Manager and still do not even have a name of who it is. Unprofessional and will not engage to resolve any issues; including the online portal for comments.

No Stars for this Property Manager. They have been so very unprofessional about the way they do not communicate with the residents about them no longer being the property management company for a property you just moved into. Now no one seems to have record of who is in charge of maintenance requests, much less who has access to the property. THIS IS AN EMERGENCY SITUATION! they do not care about their tenants but did manage to care enough to get their deposits before all the other occurred. They refuse to fix any items and will not take accountability for the mistakes they have caused the ten…

Property manager Allidean Matthews very responsive to our needs…keeps on top of any repair requests and answers inquiries asked of her

Best rental experience we have ever had!! Spent almost a month trying to work with another company but switched to HomeRiver Group Houston and they got us into a home within a week! Kind people, efficient, and very understanding.

The service here is great allidean is very helpful and I definitely will recommend for my friends

Things are easy because of Alliedean. Thank you so much!m, keep up the good work. You're very easy to talk to. Great!

Awesome Alliedean kudos

The fence got destroyed at my rental property and Alliedean is great to work with getting that issue resolved with the neighboring houses.

The service they use for maintenance is great and easy to use! It linked us up with Handy B Residential Services and Frank was fantastic. Really friendly and explained everything.

Talking to Alliedean is refreshing, sometimes it’s hard to have a good rapport with management because they are hard to get in touch with, Alliedean has changed that. I really appreciate feeling important and not feeling the only thing important is when rent is due. I have been with the company since 2022 and the location is the most peaceful, even owning my own home was not this peaceful. Thanks Alliedean for following up on my fence!

The worst company to rent from. Save yourself stress, frustration and headache. And if you care about your health please find a better company. I'm currently in a unit with mold I reported it abs they tried to send someone to check for dust when it's literally mold coming out of the vents spider infested and the list goes on. Not to mention they are trying to add all type of fees that are not legal but I don't mind court. Please stay away from this company.

** Updated to state that we have roaches, which is a health and safety issue in Texas, and they refuse to take care of it. They only value landlords and not tenant health and safety. Most of the reviews are fake or from slumlords. Stay away at all costs!!!! We moved from Minnesota to a Home River Group property in Houston at the beginning of July and have had absolutely nothing but problems. When we arrived our house had squatters, we had a window broken with a brick, every single window has been broken at one point (glass literally everywhere all over our backyard, front yard, and side yard.…

I notice a problem, submit a work order and someone is here for the repairs. I Give 5 stars for prompt acknowledgements and speedy service. The customer service great too

I just had to come back and say how happy i am with the homeriver group and especially our property manager Alli she is AWESOME! 9/26/24 I would like to express my utmost appreciation for the Homeriver Group. I have been a loyal customer for nearly a year and have consistently received exceptional service. In particular, I would like to commend Allidean for her outstanding assistance today. Her professionalism and dedication to customer satisfaction were truly remarkable. I highly recommend the Homeriver Group and strongly suggest requesting Allidean as your agent. You will undoubtedly be imp…

This is the WORST property management company EVER. Bad experience working with them, and I DONT RECOMMEND residing at any of their properties!! A pipe cracked back in September 2023 they came out, confirmed it was a faulty pipe and fixed it. My water bill had increased over $26,000 and I was working with the city of Houston to have them credit the balance. The balance city of Houston was only able to credit $22,644.50 in March 2024. This last six months I’ve been working with HomeRiver Group to get the remaining balance paid. No one is willing to take accountability and fixed the problem. I’…

Absolutely terrible. The worst company in existence. Do not use them. Do not rent from them!

Reporting any issues is a joke !!! You never talking with anyone local, texting is all you will receive from this company. When ever there’s a work order put in from the company, all I got are text from vendors to vendors. I had my ac broken the week of the storm, VERY UNCOMFORTABLE HEAT! In our home, had to go back and forth with this text for someone to Expedite someone out to our home for repairs to the AC never heard from anyone just texting to find a vendor. Fence has been broken since May 16,2024. No repairs where NEVER made on the AC, had to find someone to repair it for us due to t…

This is the WORST property management company EVER. Bad experience working with them, and I DONT RECOMMEND residing at any of their properties. A pipe cracked back in September 2023 they came out, confirmed it was a faulty pipe and fixed it. My water bill had increased over $26,000 and I was working with the city of Houston to have them credit the balance. The balance city of Houston was only able to credit $22,644.50 in March 2024. This last three months I’ve been working with HomeRiver Group to get the remaining balance paid. No one is willing to take accountability and fixed the problem. I…

Alliedean has done a great job for me and representing my interests in Houston. Very responsive and friendly.

Horrible experience with the property manager. She was unprofessional at times. I'm still trying to resolve an issue with this company, and im not getting any assistance. There are lots of transferring me around to different people as well as a lot of "what they can't do." My experience may not be your experience, but I wouldn't recommend dealing with them if you have other optiins.

I called cause my ac wasn't getting cold anymore and out of the four years I been in this house this been the coldest it ever been and they worked quick once I put the request it...thank you

The fence was put up promptly and looks really good!

The process of renting a small home has been one of the most frustrating processes of my life. The $$ required upfront has been quite steep. A month rent as deposit, the first month's rent, several additional charges. Then they "accidentally " drafted another month's rent. This put my bank account in the overdraft! With additional utilities deposits this has been a stressful time. When I called to ask them to cancel the draft, I was told I had to go to payment portal and cancel. There was not an "option" to cancel. Then I was told it could be a prepayment for the next month's rent. I am n…

We were very interested in renting a Houston townhouse that is managed by HRG, but from the first contact we had with HRG it was clear that they view the landlord/tenant relationship as an adversarial one. They repeatedly set arbitrary deadlines in an effort to force us to quickly sign a lease, and then refused to even discuss simple requests such as confirming that the A/C works properly prior to us signing a lease. They actually said that they refused such a simple request because "working properly" is vague! The real kicker for us was the $45/month "amenity" package that they attempted t…

Had a great service guy ( Frank) to come out and fix minor things broken. Very friendly and attentive. Property manager Alliedean is also very friendly and caring of our needs. Great team.

Alliedean was so nice and courteous. Great service

This is our first year with HomeRiver Group Houston and we love the quality of the customer service. Our property manager Alliedean Matthews is prompt and always answers and resolves our questions and concerns. Their online portals are great for communicating and if we ever call, they always answer.

Allie is absolutely awesome to work with, she is on top of everything she does and helps out where ever needed even if it doesn't necessarily have to do with her part of the job. That's what I call a team player.

Alidean is amazing she is the best and she is always willing and ready to help when ever I need her help

They have NO emergency service, I have had poop in my tubs and toilets for going on the end of second full day. No help on the way. Associates are screening my calls because I’m calling every hour. Will pursue a lawyer to get out of lease. Update: Day 3 with no maintenance. Day 5, no solution. Maintenance came out once and said they couldn’t help. Left the poop. It’s now Friday at 335 and I have yet to be called. (Office closed this weekend)

Hi everyone, Alliedean is a very nice , she helped me a lot when my AC was out. She very professional and she khows her job, I recommend her to everyone.