Houston Community Management Services Reviews

I have had the privilege of working with Karen Lopez for the past five years in her capacity as our representative from Associa Management Co.. During my tenure as an HOA officer, I have collaborated closely with Karen Lopez on a variety of initiatives that have significantly benefited our homeowners’ association. Karen Lopez consistently demonstrates exceptional professionalism and expertise across several key areas: Meeting Coordination: Karen Lopez efficiently organizes our quarterly HOA meetings, including reserving meeting rooms, preparing and distributing reports, and sending timely no…

I can't say enough about how Houston Community Management Services has come to the aid of our HOA. Unfortunately, some past Property Management Companies fell short in providing properly trained and competent personnel and we ended up getting below par service. Our HCMS assigned Property Manager, Ashley McDaniel, has been a Godsend for our HOA, as she has worked extremely hard to clean up the mess left by previous Property Management Companies. She has great communication skills, is very responsive and provides suggestions and guidance for improvements. Ashley is also motivated professional. …

We are so grateful Ashley McDaniel took over our property. She is always professional, knowledgeable, and handles our questions or issues in a timely manner. Thank you, Ashley!

Lucia is always available to answer questions and provide guidance relating to legislation and governing documents. She is an asset to the Board and community.

Lauryn is great to work with and communicates with her vendors!

Our new Associa property manager for Tranquility Lake Condominiums Lauryn Munday is exceptional. She has always been very responsive, thorough, and follows up in responding to our requests and concerns. Since she has taken over as our property manager, I’ve noticed that our property is showing noticeable signs of improvement. This is a result of her highly competent management skills combined with our new property board of directors which have also been highly proactive in improving our property. Thanks Lauryn!

Angela Creech has been the most proactive, personable and pleasant property manager that I have worked with over the past 30 years. It has been a great pleasure. I highly recommend working with her if you have the opportunity. Lance W. Gay - Landscapes USA Houston.

Angela Creech is the best thing that has ever happened to the HOA. She is reliable, dependable, and has the integrity that makes me as a homeowner relaxed, knowing our communities are taken care of. God bless the USA - and Angela Creech making the HOA GREAT AGAIN!!!!! MHGA

I am a home owner in a Bellaire Tx community of 13 homes. We have faced many challenges with the builder over the past 6 years. They have ignored our communities needs. We have been actively trying to get the builder who refuses to turn over the HOA to the homeowners for more then 2 years to no avail. Most recently we have a new HOA representative, from the builder, who is working very diligent to have the HOA turned over to the homeowners as it should be. He schedules regular meetings and responds to questions in a timely manner. His name is Julian Sunigar. We are lucky to have him working …

For a company which purpose is to serve a community, there's little effort to address owner's concerns and requests.

My experience with Sarah Long has been 5 Stars. Sarah has been our manager since last November. She hit the ground running with our community, which was very much in need of a good manager. Each time I have reached out to Sarah she has promptly returned my calls, emails and texts. Sarah has helped us resolve several problems that have unexpected come up for our community. She has really been a blessing to me as the President of a small HOA.

Sarah Long was so helpful when I called with concerns. She was polite and I wouldn't hesitate to reach out to her again.

I just want to give a big thank you to Lucia for helping me with all my questions and concerns best customer service I’ve seen in a long time thank you !

I don’t usually do reviews but this one was worth it thank you to Lucia Mejia for helping me with my concerns the greatest customer service ever !!

Thank you Lucia Mejia! for helping me with my concerns great customer service.

Falsely charged my account ridiculous fees and legal charges without ever mailing a 209 letter certified. They billed me thousands of dollars in legal fees and their back up didn't even match my account information. They accepted my payment and illegally applied it to illigitimate legal fees... as texas law states any payments are to be applied to assessments 1st. They filed for foreclosure... and the judge threw out almost all the legal fees. They refused to update my account and even after the judge stated they could not charge any additional legal fees they added 10k in legal fees to my …

She is friendly and gave prompt response. I appreciate her cooperation.

Our new manager Lauryn Mundy has already been so wonderfully helpful for me personally as a homeowner in the Cloisters Condominium Community. 1) She immediately reached out to all of the members of our community upon her arrival offering us assistance. 2) Lauryn responded quickly and warmly when I wrote back to welcome her. 3) When inquiring about my malfunctioning gate opener Lauren again wrote back quickly with all the immediate and helpful information that will solve my problem. 4) Lauryn Mundy’s warmth, helpful, thorough, knowledgeable countenance is most reassuring as an Homeowner. We he…

Kirsten Langford Community Association Manager Is a pleasure to work with. Very knowledgeable and helpful to the contractors and shows great care for the residents.

Very disappointing experience. I am an owner in of the townhomes they manage. Currently experiencing foundation issues. I have called several times and emailed for months without success. When you call to the front desk there’s no response, I’ve opened a ticket in the app they use, and due to HOA guidelines I am not able to proceed in fixing my foundation issues without their approval. My situation is getting more dangerous with the foundation cracks getting worse and I have not received further feedback from management other than checking on the matter.

Ms. Lucia Meija has taken the time to resolve a problem that has been ongoing for years. I sent emails, left messages, spoke to a gentleman, sent certified letter and nothing was even acknowledged previously. I appreciate her help with this problem that was left to her to resolve. Excellent service and concern.

Laura “Taylor” Williams has kept our board informed each month and has taken on a huge project we needed to get done. Thank you from Banbury Cross HOA.

Nathaniel Griffin is our community manager for CL. He is knowledgeable and very accommodating to the needs of our neighborhood. He is responsive and very easy to work with. I can't say enough good things about how he works with our board of directors. L Reeves, CL Board President.

Karen is eloquent and dedicated in working with our Board. For the last two years it has been nonstop with repairs needed for our pool. Karen has answered all our requests and concerns.

Karen does an excellent job for our HOA board and goes above and beyond to accommodate our concerns and find solutions for our community.

Taylor is the best property manager we’ve have in the last 21 years! She is responsive, organized with excellent follow up! I won’t work with anyone else!

Lucia responded in a timely manner and was able to help with 2 issues. I am pleased with her assistance!

Horrible service. No responses almost EVER from Courtney Dupree. Most residents feel the same.

Lucía responds to my questions and requests without delay whether they be made verbally or via texts.

A big HOA corporation like Associa is often very difficult to work with. BUT if you have a good property manager, it makes it so much less painful. Ours is Ashley McDaniel and we couldn’t get things done or problems solved without her. Ashley hears problems all day and probably gets yelled at daily for the bureaucratic mess that Associa is. Ashley - thank you for making HOA headaches milder. 😎 The 5-star review is for Ashley, NOT Associa.

Ruby was very responsive and helped resolve my issue quickly.

I had to revise my post and give Carlos a five-star review they sent me a letter he did not realize it and then sent somebody to fix everything my yard looks immaculate it looks almost like whenever I purchased the home I have to give him his props and tell him that he did an awesome job the association is starting to look a little better so I can't say that they are bad anymore Carlos went above and beyond to fix my problem do I have to give him a five-star review he went above and beyond so thank you to the association

Mr. EARL IS GREAT VERY HELPFUL THANK SO MUCH FOR EVERYTHING

Ashley is an exceptional manager who consistently goes above and beyond for both the HOA and vendor. Her communication is always clear, accurate, and timely, which makes every interaction smooth and productive. Her dedication and professionalism truly stand out.

Outstanding HOA management! Ashley McDaniel is professional, responsive, and truly cares about the community. Communication is clear, issues are handled quickly, and everything runs smoothly. It’s been a great experience working with them—highly recommend!

Ashley has been a tremendous help with keep moving things for my community. She promptly reply countless emails and manages daily tasks efficiently and effectively.

Lucia helped me with a frustratingly slow process. She reached out to me and communicated status to me when no one else would

Communication is a big issue with this management company. Very difficult to get in touch with someone. Many things have changed in Bluewater Lakes after they have taken over.

Edit. Still waiting on that phone call to discuss that was posted 3 months ago. Par for the coursecourse Karen Lopez never responds to homeowners either.

So far response time is months. I emailed them several times with the addendum to act before the HOA signed by the owner of the unit we manage then they don't contact me back other than email confirming they received my request.

Very good services. A++++++++++

Very nice and good people to work with gave me a extra two weeks to get everything in order before even starting to work. Ms Lauryn is very professional and mr. Warren level of understanding is great i would definitely recommend contractors/handymen to work with this company.

The office staff have diligently follow up my concerns regarding an erroneous bill. It took awhile, but looks like they are close to cleaning this clerical error (from previous management).

I can't reach anyone and I can't seem to get any help or any answers no matter where you send me. Everyone is afraid to call or e-mail would work. --P.Wilson 508 Mariners Drive

Awesome representatives! They answered my question fast and they will help you if you need anything . Thanks

This company is trash. I have been trying to reach Diana Pitogo property manager for Willow Oaks for several months now. She doesn’t respond to phone calls or emails. I’ve spoken with my property HOA board and they have been getting the same experience.

Daniel Benvin has been consistently proactive, responsive and professional. Very happy to have him!

I get a lot of promises and few results. Every maintenance request, even leaking sprinklers take months to repair and many follow ups all by me.

Danny Benvin is amazing to work with! Very responsive and helpful always!

Love working with this company! Especially Danny Benvin, super open with communication and very responsive! He is always there to help and answer any questions!

I can't speak from experience about other personnel at HCMS, but as for Angela Creech she is highly dependable and the consummate professional. Without fail, every inquiry I sent her was responded to in a satisfactory manner.

Every time I have needed something, Taylor Williams has been there to help! She is kind and professional and has made the transition into our new home seamless.

I had the pleasure of working with Taylor Williams as my property manager, and I can't recommend them highly enough. From the start, Taylor was incredibly responsive—no matter the time or day, I always received quick and thoughtful replies to my questions. Their friendliness made every interaction a pleasant experience, and I truly felt valued as a tenant.

Taylor Williams, is incredibly attentive and responsive, always ready to answer any questions. It's clear that she truly cares. Her exceptional management skills are always outstanding. Thank you, Taylor, for being so great!

Since June 2024, I have called TEN times to discuss discrepancies in payment. Each time, I have been told by a representative or supervisor that they would check and call back with a resolution. I have NEVER received a call back despite the several attempts I have made to follow up. And while they ask me to wait, they are charging me late fees. I would also like to mention that my account reflects TEN cases I made with your support team since June 12, 2024. They are reflected as “closed” in the online portal as if they have been addressed/resolved. This is inaccurate as not one single case was…

Lauryn who is the manager of Cloister is very responsive and informative.

Thanks for the update. Better late than never, but I suppose you waited for a positive result. Can’t wait to see the results! :)

Detailed report and it’s very appreciated. However, please add to this the upkeep and destruction of pool chairs and decore.

We’ve had our fair share of challenges with property managers in the past—some were grumpy, unresponsive, and often unavailable for extended periods. Lauryn M. at Associa has completely turned things around for our community. In just a few short weeks, Lauryn has been prompt, proactive, and tenant-friendly, doing more for us than any of the previous managers ever did. She listens, takes action, and genuinely seems to care about improving our community. Her dedication is a breath of fresh air, and we’re grateful to finally have a manager who makes a positive difference. Thank you, Lauryn, for…

I never been humiliated in my life and hopeless the way this HOA deals with us. I'm a new & first home owner and tried to make a payment but with their confusing system, lack of assistance, unprofessionalism and ignorance now they want me pay ~ $5,000 for a late payment and lawyer fees which could have been resolved long time ago if they give me the right information. I tried to pay even with late payment but they do not want to talk to me except through their lawyer. Unfortunately their lawyer smiled to my face and told me if I do not pay the entire amount now, I'll have to pay double or trip…

Associa houston is one of the worst management companies. There customer service feels like keeping neighbors hostages. Never replies, SLAs sucks.

We’ve had several home improvement applications lately and Karen always responds quickly. She is very helpful.

Maya A. was attentive and pleasant to talk with. Thanks for your help. I really appreciate the time you gave me.

I throughly enjoy working with Karen Lopez! She responds SUPER quick to any questions and concerns from me & others in the community. Shes our "go to" person for any info we need at our HOA meetings. Everyone needs a Karen Lopez in their life! 😊

Lauryn Mundy was very helpful, courteous & professional. She answered all my questions and committed to contacting the board to review my issue. Very impressed with Lauryn and the service she provided. Definitely 5+ stars

We have been expecting a key card to access the pool and have not received it nor email response confirming if it's been sent.

Our property manager, Ashley McDaniel, is very responsive and a hard worker. The work relationship has been invaluable to our small board, in keeping our dues as low as possible while providing our community with the services it needs.

Ashley McDaniel does a great job of managing our property at Armondwilde subdivision. Her attention to detail is much appreciated by the homeowners. Ashley provides our Board of Directors guidance as we navigate complex Texas property codes and other governing document questions. She is always responsive and keeps us informed of situations occuring on our property. We are very thankful to have her as part of our team!

In all the years I have lived in Ashford Village / 17 plus / Lauryn is the absolute best!!!! ALWAYS ALWAYS KIND, HELPFUL AND INCREDIBLY RESPONSIBLE. KEEPS YOU APPRISED OF THE SITUATION EVERY STEP OF THE WAY.

Andrea Landín provided me the best service out of everyone Ive spoken too, thank you.

Never ever send owners info out to anyone. That should never happen again. You can be sued for sharing private information.

Terrible service. Very unhappy with how they treat new residents.

Excellent email response time. Unfortunately, it is very difficult to get someone to answer the phones after calling several times, I gave up and emailed and got a very quick response. Thank you Lucia.

I am unhappy with this company they take the time to drive through your neighborhood looking to find something wrong and if they can't find anything wrong then they Nick pic. I received a letter that said attention garage I called five or six times just to get their voicemail I finally talked to someone and they were complaining about a screen over my garage that was rolled up. I spoke with several neighbors that have screens over their garage and they didn't receive a letter I don't understand how they can give one person a letter and don't give the others a letter and adding that screen does…

Lauryn Mundy is absolutely amazing. She is sincere, kind and empathetic as well. She is also quick to respond to all that I inquire and or need help with.. Thank you Lauryn Mundy for all that you do. It is so refreshing to have a representative that actually cares and is considerate of the outcome.

Para Andrea Landin mi agradecimiento por su atención y pronta respuesta, para la HOA nada bueno, no tienen autoridad para resolver problemas reales.

The worst company to deal with. They never send statements and then charge handling charges and certified letter charges (even though they never sent me a certified letter). The staff is extremely rude.

Don't know if it's because we're new and they forgot about us - or something worse - but the only correspondence that we get is about "cosmetics" that we recurringly fix and don't seem to get right. All this organization has done in the year I've been here is made me want to move.

New manager! Quick response is always appreciated.

What an improvement 👍🏻. She’s awesome and efficient.

This company is terrible. They sent bill for Association dues to be paid by 01/01/2024. This wouldn't be a problem except it didn't arrive until 01/02/2024. I paid immediately and check has cleared. Today 01/27/2024 I received another bill with a handling charge. Why should I pay for their blunder. It clearly states due date upon receipt which I did. If you pay online you are charged a so called convenience fee. Why should I be charged to pay a bill.

This company is very difficult... I haven't received any communication about HOA dues and was charged abusive "handling charges" when i had not idea there was a balance... When I tried to pay even accepting the unfair charges, it took me days to get someone to help me pay, because when you call them you must leave messages and they do not respond..... It is what it is.... nothing personal with the employees, but I am not happy with their service....

Hector Estrada was very quick to reply to my email and update my information. Very helpful. Thanks

On top of things. Together, she'll help make MBS HOA an association home owners will come to.

Quick to respond to my inquiries and always willing to help out. They even direct me to the correct party if I am unsure who to go to.

I frankly don't know if this company even operates fully. They have collected my monthly HOA payments timely, but after 3 months of requesting a routine service (or at least it was routine with the previous management company), all I have received is a few messages redirecting responsibility and no information on any actions taken. They even closed my request on the online "communication" platform, as if the issue was resolved but I am completely in the dark about a resolution. I am including my conversations here for clarity, I hope someone in this company realizes what is going on. I have sp…

I truly appreciate great customer service and Maya gave me that thank you so much for your hard work.

Jeri Klein goes above and beyond to help! She is non stop working and when in office she is constantly helping everyone!!

Great management service. Reliable and responsive.

Lauryn Mundy, the new Community Manager, is very professional and has great customer service skills. She's really quick to answer emails and addresses concerns properly and promptly. When issues arise from concerned homeowners, she's quick to reach board members to try and find a solution, follow-ups, and updates all involved parties properly.

Would like to extend my thanks and gratitude to Myranda Laughlin for her assistance in answering my questions..Very customer focused, professional, and patient with me during our recent meeting.

Myranda is very professional and her response time to my concerns were prompt and clear.

Lauryn has single handedly renewed my faith in Associa with her focused attention and quick response to our HOA needs. Hats off to Lauryn!

Ashley McDaniel is an experienced property manager. She’s always available and ready to help us with anything. We really appreciate her professionalism and kindness.

Super responsive and professional!

They don’t pick up the phone but answer by the email quick.

Thank you for always being there.